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R I f. So it's Rifat, is it? And what's the surname? But Rifat Joy Rifat Ayman Ramzi. Okay. Nothing about it. Okay. Yeah. You're Rifat Ayman Ramzi. Yeah? Yep. Well, I don't know. If you don't, you gotta ring this up and let us know the day it's not working. It's no good ringing me up today. It it's already working because we don't know. So how long has it been offline for? Well, you're ringing me up today. You're ringing me up with a mobile, so you can ring me up with a mobile. No problems. Today is the twenty second. So yesterday, I can see there was, I don't know, probably about two gigs used yesterday. Today, I don't see any usage so far. No. I can see the Internet's connected. When you say there's no Wi Fi, what do you mean? You can't connect to the Wi Fi, or what's the story there? So this you gotta understand one thing on a technical level. Alright? If you can't connect to the Wi Fi, it means your password and the username is not allowing you to connect to the router. Right? If you're connecting to the Wi Fi and you have no Internet, that's a different story. So which one is it? You can't connect to the Wi Fi, Or when you connect to the Wi Fi, there's no Internet? I'm trying to help you. I'm being very clear. I'm being very clear. I've been doing this for a long time. So what what username and password are you using? Okay. Do you have WhatsApp? Okay. Let me just transfer you to WhatsApp so I can get you to send me a photo of what's happening. And that way, we'll be able to help you out a lot quicker. No. But you're calling me with your phone, not your data. Your your phone, you can make as many calls as you want in Australia. It's not gonna cost you nothing. You pay whatever you pay every month. So you're you're now calling me on your phone. So for me to talk to you via Wi Fi, via via WhatsApp okay. Anyway, I've got you on WhatsApp. Can you underneath the router, there is a sticker underneath the router. Can you send me a photo of that sticker, please? I've just sent you a text to send photo here, please, on your WhatsApp. So if you get the router, you turn it upside down, you'll see a sticker there with all the information. One second, please. Hello? Sorry? Simple? No. I think you got the wrong number, mate. Okay. No worries. Thank you. Alright. Are you able to send a photo of that sticker, please? Hello? Okay. No. No problem. Take your time. I can see that now you got the so when you can try to connect to the Wi Fi, do you put in the password that's on the sticker or a different password? Where where it's got Wi Fi key. Yeah? Okay. So you log in. Does it allow you to connect to the Wi Fi or no? What do you mean there's no four g? You got 2.4 g and five g. That's So you're you're connected to the Airtel 2.4 g. Yeah? So where's the five g? Well, then somebody must have done something to the router for it to disappear. At the back of the at the back well, then I'm not sure how it's gone off. At the back of the router, you have a WPS button. If you turn the router around, you got WPS. You see it? Yeah. You need to hold that down for five seconds. Okay. Let go of the button. Now you just need to wait a few seconds. Alright? And then you just wait about ten, fifteen seconds. Then you look for your Wi Fi again, and just send me a photo of what you see, please. Alright. You wanna check me out to see if you can see the Wi Fi names? Yeah. I want you to open up your Wi Fi, turn it off and turn it on, and see if you can see the five g. What do you see? So did you change the Wi Fi name? Oh, no. Okay. Alright. Can you send me a screenshot of what you're seeing now, please? So I was seeing different Wi Fi names now. Do you have a laptop by any chance? Alright. Can you log in to your laptop? Alright. And open up your Chrome browser. And in the Chrome browser, in the URL, I need you to type in one nine two dot one six eight dot ten dot one. No. We don't need we don't need we don't need the Internet. We just want you to connect it to the 2.4 g. Now we can't check on the on the TV. It doesn't have that proper function. A little what? I'm ask hey. Listen. You want me to help you? Yes. Otherwise, I'm you're wasting my time, mate. You're ringing up Airtel. We're not scammers. We provided you Internet. Why would we wanna scam you? What's wrong with you? Yeah. But that's not my problem. I can't help you with that. Yeah. But customer service, you need to listen to what I need to have so I can help you. How do you want me to be? How do you want me to be? I am very calm, but you're not listening. Well, then can you please listen to my instructions and don't say to me that I'm gonna hack you because you're insulting me. Alright? Even yes. You are. That is an insult. You need to also respect. You also I am trying to be healthy. You're not listening. If you can't listen to what I'm trying to say, I can't help you. That's very logical. If you ring up Airtel customer care or Airtel technical support for service and we're trying to help you, you need to listen to what we say. If you think we're gonna hack you, well, then you need to think twice because that for us will go us and put us directly in jail, and it'll it'll ruin completely our company. So we can't do that. We have to follow government rules and government compliances. No. No. No. No. No. No. You need to listen to me now. Like, I gotta listen to you. Don't rush me now. Be calm and relax. Yes. You are. You can make a big complaint. Well, listen. Call me back call me back when you call me back when you calm down. Alright? Thank you. Well, then listen to me, please. Open up your laptop. Can you listen to me, please? Open up your laptop. Okay. And your laptop are you connected to the Wi Fi? I don't want you I don't need the Internet. I just need that you connect to the Wi Fi so we can log in to the router and double check and find out what's going on. We need to find out why you're not getting Wi Fi. Right? I need to log in to the router in okay. So can can you connect to the Airtel 2.4 g, or is it already connected? You want to get the five g working? Yes or no? Well, then can you please follow instructions? You need to connect to the 2.4 g so we can log into your router, not ask you. I'm only giving you instructions on how to do it, and we need to find out if the five g, for some reason, has been switched off. So we can turn it back on, and you can start using the five g. Can you please follow instructions? Okay. So can you connect to the 2.4 g, please? It's in the back of the router. You got the sticker there with that password. The Wi Fi key. On that sticker, you got Wi Fi key that start it starts with WJBPB47579. That's your password for your Wi Fi. You just send me a copy of that sticker. Can you send me a screenshot, please? It's connected now? What four g are you connected to? Can you show me, please? You're connected to the 2Point4 g. Right? Ah, okay. So you're connected to the four alright. Can you open up your Google Chrome, please? Okay. In the URL, I'll need you to type in 192.168.10.one. I've just texted to you. It will ask you for a username or password or just a password? Sorry? No. You put the temp you put that in the Google search. You need to put it in the URL up the top. See where you got up the top there, google.com? Hang on one second. I'll just indicate to you where it's gotta go. There you go. Alright. Alright. In the username, you put the lowercase admin, just admin. And in the password, you put in Admin123At, but the A is a capital letter. I'll just text it to you. That's the that should be the password. Admin123At. And then just click on log in, and then send me a photo of the next page, please. Can you okay. Hang on a sec. So you put admin, small letters in username in the username. Right? And in the password, Admin123AtWithAA, and it didn't connect. It didn't allow you to log in. Okay. Hang on a second. Then in that case, it must be the same as the Wi Fi key. Can you use the same password as the Wi Fi key, please? Oh, no. Or just use AdminAdmin. Might be AdminAdmin on this router. Okay. Well, then we need to try the password the Wi Fi key password, please. The the username is always gonna be admin. We're just trying to find what the password is. So it must be the same as the Wi Fi key. Can you just send me a quick follow-up of what you're saying, please? W. Hang on a sec. I think the first letter, it's not a capital W. It's just a small w. No. No. Where where you've got the WJD, you've got the Capital letter W. It needs to be Small1. I see you tried with a capital letter and with not a capital letter. Yeah? That's with with with the password are you putting in there? Oh, that's still no. But see, the the username is a small admin, small a, not big one. Okay. One second then. One second. Alright? Can you try what I just sent you now? Wrong username or password. Saying it just says wrong pass wrong username and password. Nah. Because you put in the SmallI. It's gotta be a a big I for the admin downstairs on the bottom of the password. No. No. But I texted you I I just texted it to you. That's allowing you to go in now? Okay. Beautiful. Alright. Can you click on management? Yeah. Up the top. Yeah. Management. And just send me a quick photo, please. Okay. Let me just have a look what we got here. System. System. System. Hang on. Let me just check something from my end. One second. Settings. Is it under settings? Okay. Sorry. Can you click back on home and then click on settings? And then you can you just send me a photo of what you see now? You should be able to see that Wi Fi 2.4 g and the Wi Fi five g. Let me have a look. Okay. So where you got the Wi Fi five g just at the top there? Can you click on that tab, please, and send me a photo? Okay. This sale, none. Country of origin, none. Hotel five g. Just click on the security tab just next to basic and just send me a quick photo because everything is on. Yeah. I wonder why it's not showing. Disable wireless LAN interface. No. It's not it. No. Yeah. Just send me a quick photo of the security. Security. Five g. Okay. That's strange. Now right up the end, you got WPS. Can you just click on that one, please, and send me a photo of that? Okay. So disable, reset, reset, stop start PIN. Okay. Let me just check something from my end. Basic. Basic. Basic. Channel. Do you click back on on basic? Don't send me a photo because I've already got one here. Basic. A NYR. Okay. See, you've got the country region. You got none. Can you click on that? You should be able to see Australia. Click on Australia and just click on save and apply. And once that's saved, I need you to click on the band. Just underneath here, you got band. I need you to change that. It's got a plus m plus a C plus a X plus BE. Oh, this yeah. When it when it scrolls down, can you send me a photo so I can tell you which one to select, please? Yeah. You got band. You click on that, and that should scroll down. Give you different settings. Can you send me a photo, please? No. No. You're in the wrong sorry. Go back to basic. Back to basic. And where you changed to Australia, just underneath that, you'll you'll have banned. Well, it shouldn't be changing you to stereo. What the hell? Okay. This is something not right here. Alright. Let's just let me just check something. Sorry, mate. Let's have a look. Alright. Can we just go back to home? Up the top there, you you should have a tab. Oh, no. It doesn't show you anymore. So what the hell? Just click on reset then. Can you click on reset down the bottom which got save and apply, and the other one's got reset? Why did this go empty for? Okay. Show me. But empty again Or like before? Oh, hang on. Okay. Got it. Okay. So it's gone back to that. Oh my god. Okay. One second. I'm just gonna put you an arrow where you need to click on. Alright? Yeah. Okay. So with the arrow, I'll put the arrow. Can you click on that? It'll scroll down, and it'll show you different settings. Just when it scrolls down, take the photos, send it to me so I can tell you which settings to select. Okay. Good. IXIN. I see. It's only got what? Four settings? Okay. Just click the bottom one, a x, and just click on save and apply. Yeah. Because this one might be the a x different yeah. Because this is a y yours is a Wi Fi six. That's why mine's a Wi Fi seven. So no. That's right. So the a x is correct. So what did you save and apply? Changes successfully did not turn off your or reboot your router device during this time. Okay. Has it finished? Okay. So what do you see now on your screen? Can you see home at the top? Okay. Can you click on home? Alright. Then once you click on home, I want you to click on management. Once you click on management, I want you to click on system settings just on the bottom there in a icon there. You'll see system settings. You see that? So once you once you click on home and you click on management on your right hand side, down just underneath it on onto your left, you'll see system settings. You see that? You click on system settings, you'll see account and you'll see system. Can you see that? Hang on. Let me just have a look. Yeah. Now click on system, and down the bottom there, you'll see reboot. Right? So you've got account, and then you got system. Okay. One second. Alright. So I'll do this for one second. I just sent you a photo. Can you click on that where the arrow's pointing? It's got system. Okay. Now down the bottom there, you'll see blue tabs. Right down the bottom, you'll see reboot. You see reboot? Can you click on reboot? And then a little thing will come up saying that you saw reboot the device. You click on okay. Then you should be able to see the Airtel five g. Yeah. Yeah. No worries. It take about takes about sixty seconds for it to reboot properly. Once that's rebooted and it's finished, just go back to your Wi Fi check and see if the five g comes up. Also, I just wanna check another thing from the back end of Super Networks. So your address is Unit 51590 Swain Street. Yeah? Okay. Super Networks. Come on. I I'm just waiting for security code to come through from Super Networks so I can just check your back end. Alright. Let's come on. 478038. Alright. Hang on one second. Yeah. It's probably still it's still probably winding up the router. Just give it another thirty seconds to a minute a minute. Pending. Why is this pending? Okay. Okay. There's something wrong with the back end of Super Networks. That's why we're having problems with the Wi Fi. It's a network issue. Let me just double check something. Okay. So what's happened here? Okay. Just bear with me for a second. We're seeing there's a a back end issue here with Super Networks. Hang on. Just let me fix this up. Okay. So service. Okay. Here we go. Active. So you've got a little white box on the wall there, a little white NTD box from Super Networks, and that little white box is connected to your router. Correct? Okay. In the router so from the white box to the router, you got the Ethernet going to the one port on the little white box. In the back of the router, it's the WAN port. Right? If you please check here. Thanks. Maybe maybe just send me a photo if you don't mind. That'll be much appreciated. So today, it's showing no Internet. But I just logged in to the back end of Super Networks, and it was showing a failure there. Alright. Yeah. Alright. Perfect. Okay. Alright. So that little white box, on the right side, you should have four lights. One of them are flashing. Is that the way it is at the moment when you look at it? Hang on. You got a yellow cable there that's not plugged into anywhere. What what's that as big cable, is it? Okay. So you got a table that's can you turn can you turn the router where I can see the cables, please, where it's plugged into? And send me a photo if you don't mind. Because we might have to we might have to unplug everything for twenty minutes because I think there's been a confusion between the little white box. It's been sending out the wrong signals to the router, and that's why the router's not showing a Wi Fi or anything like that. Oh, yeah. Got it. Alright. Beautiful. Alright. So that's a WAIN port. Yep. That's correct. Alright. So now what we need to do is on the router, you see that black the little black cable that's plugged into the router? Can you pull that out, please? The little black one. You got the yellow cable that's plugged into the yellow port. And next to it, you got a little black cable that's plugged in that gives it power to the router. Can you pull that out, please? Yeah. Hang on. I'll send you I'll send you an illustration. Hang on one sec. Yeah. Let me just send it to you, sir. Paste. I just sent you an yeah. If you could just I just sent you where the arrow is. If you can pull that out, please, and just leave that out for a second. No. Just leave it we're gonna leave it out for twenty minutes, so leave it out. And the white box, we need to see which is the power power supply that goes to the white box, which I think is this one. Alright. Hang on. Let me just follow it. That one. All those cables, I can't see it properly. Okay. That goes up there. So where's the power supply goes to? Must be the blue one. Alright. So it's that blue one. Okay. So just bear with me for a second. Copy. Paste. This one. So where the arrow is pointing, I need you to take that power supply out of the wall, please. Yeah. So those two should be out. The one from the router should be out, and that one's gonna come out. Now we're gonna leave those two out for twenty minutes. Okay? And in twenty minutes okay. So you've taken it out because you're offline. In twenty minutes, I will text you. I might take a little bit longer than twenty minutes, but right about twenty minutes, I will text you and tell you to put it back on, please. Alright. So just give me twenty minutes. And I think I think I did find out what the problem was, and I'll I'll fix that up from here. Alright. Just we're gonna give it twenty minutes for the router to reset. Alright? Yeah. Yeah. I'll call you back. No problems. Okay. Thank you. Okay. 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morning. AT and T tech support. I'm good. How are you? How can I help you?\n\nOne second, please. Can I have the account holder's first name? How do you spell that? Yep. Sorry?\n\nR I a t, react. R I f. So it's Rifat, is it? And what's the surname? But Rifat Joy Rifat Ayman Ramzi.\n\nOkay. Nothing about it. Okay. Yeah. You're Rifat Ayman Ramzi.\n\nYeah? Yep. Well, I don't know. If you don't, you gotta ring this up and let us know the day it's not working. It's no good ringing me up today.\n\nIt it's already working because we don't know. So how long has it been offline for? Well, you're ringing me up today. You're ringing me up with a mobile, so you can ring me up with a mobile. No problems.\n\nToday is the twenty second. So yesterday, I can see there was, I don't know, probably about two gigs used yesterday. Today, I don't see any usage so far. No. I can see the Internet's connected.\n\nWhen you say there's no Wi Fi, what do you mean? You can't connect to the Wi Fi, or what's the story there? So this you gotta understand one thing on a technical level. Alright? If you can't connect to the Wi Fi, it means your password and the username is not allowing you to connect to the router.\n\nRight? If you're connecting to the Wi Fi and you have no Internet, that's a different story. So which one is it? You can't connect to the Wi Fi, Or when you connect to the Wi Fi, there's no Internet? I'm trying to help you.\n\nI'm being very clear. I'm being very clear. I've been doing this for a long time. So what what username and password are you using? Okay.\n\nDo you have WhatsApp? Okay. Let me just transfer you to WhatsApp so I can get you to send me a photo of what's happening. And that way, we'll be able to help you out a lot quicker. No.\n\nBut you're calling me with your phone, not your data. Your your phone, you can make as many calls as you want in Australia. It's not gonna cost you nothing. You pay whatever you pay every month. So you're you're now calling me on your phone.\n\nSo for me to talk to you via Wi Fi, via via WhatsApp okay. Anyway, I've got you on WhatsApp. Can you underneath the router, there is a sticker underneath the router. Can you send me a photo of that sticker, please? I've just sent you a text to send photo here, please, on your WhatsApp.\n\nSo if you get the router, you turn it upside down, you'll see a sticker there with all the information. One second, please. Hello? Sorry? Simple?\n\nNo. I think you got the wrong number, mate. Okay. No worries. Thank you.\n\nAlright. Are you able to send a photo of that sticker, please? Hello? Okay. No.\n\nNo problem. Take your time. I can see that now you got the so when you can try to connect to the Wi Fi, do you put in the password that's on the sticker or a different password? Where where it's got Wi Fi key. Yeah?\n\nOkay. So you log in. Does it allow you to connect to the Wi Fi or no? What do you mean there's no four g? You got 2.4 g and five g.\n\nThat's So you're you're connected to the Airtel 2.4 g. Yeah? So where's the five g? Well, then somebody must have done something to the router for it to disappear. At the back of the at the back well, then I'm not sure how it's gone off.\n\nAt the back of the router, you have a WPS button. If you turn the router around, you got WPS. You see it? Yeah. You need to hold that down for five seconds.\n\nOkay. Let go of the button. Now you just need to wait a few seconds. Alright? And then you just wait about ten, fifteen seconds.\n\nThen you look for your Wi Fi again, and just send me a photo of what you see, please. Alright. You wanna check me out to see if you can see the Wi Fi names? Yeah. I want you to open up your Wi Fi, turn it off and turn it on, and see if you can see the five g.\n\nWhat do you see? So did you change the Wi Fi name? Oh, no. Okay. Alright.\n\nCan you send me a screenshot of what you're seeing now, please? So I was seeing different Wi Fi names now. Do you have a laptop by any chance? Alright. Can you log in to your laptop?\n\nAlright. And open up your Chrome browser. And in the Chrome browser, in the URL, I need you to type in one nine two dot one six eight dot ten dot one. No. We don't need we don't need we don't need the Internet.\n\nWe just want you to connect it to the 2.4 g. Now we can't check on the on the TV. It doesn't have that proper function. A little what? I'm ask hey.\n\nListen. You want me to help you? Yes. Otherwise, I'm you're wasting my time, mate. You're ringing up Airtel.\n\nWe're not scammers. We provided you Internet. Why would we wanna scam you? What's wrong with you? Yeah.\n\nBut that's not my problem. I can't help you with that. Yeah. But customer service, you need to listen to what I need to have so I can help you. How do you want me to be?\n\nHow do you want me to be? I am very calm, but you're not listening. Well, then can you please listen to my instructions and don't say to me that I'm gonna hack you because you're insulting me. Alright? Even yes.\n\nYou are. That is an insult. You need to also respect. You also I am trying to be healthy. You're not listening.\n\nIf you can't listen to what I'm trying to say, I can't help you. That's very logical. If you ring up Airtel customer care or Airtel technical support for service and we're trying to help you, you need to listen to what we say. If you think we're gonna hack you, well, then you need to think twice because that for us will go us and put us directly in jail, and it'll it'll ruin completely our company. So we can't do that.\n\nWe have to follow government rules and government compliances. No. No. No. No.\n\nNo. No. You need to listen to me now. Like, I gotta listen to you. Don't rush me now.\n\nBe calm and relax. Yes. You are. You can make a big complaint. Well, listen.\n\nCall me back call me back when you call me back when you calm down. Alright? Thank you. Well, then listen to me, please. Open up your laptop.\n\nCan you listen to me, please? Open up your laptop. Okay. And your laptop are you connected to the Wi Fi? I don't want you I don't need the Internet.\n\nI just need that you connect to the Wi Fi so we can log in to the router and double check and find out what's going on. We need to find out why you're not getting Wi Fi. Right? I need to log in to the router in okay. So can can you connect to the Airtel 2.4 g, or is it already connected?\n\nYou want to get the five g working? Yes or no? Well, then can you please follow instructions? You need to connect to the 2.4 g so we can log into your router, not ask you. I'm only giving you instructions on how to do it, and we need to find out if the five g, for some reason, has been switched off.\n\nSo we can turn it back on, and you can start using the five g. Can you please follow instructions? Okay. So can you connect to the 2.4 g, please? It's in the back of the router.\n\nYou got the sticker there with that password. The Wi Fi key. On that sticker, you got Wi Fi key that start it starts with WJBPB47579. That's your password for your Wi Fi. You just send me a copy of that sticker.\n\nCan you send me a screenshot, please? It's connected now? What four g are you connected to? Can you show me, please? You're connected to the 2Point4 g.\n\nRight? Ah, okay. So you're connected to the four alright. Can you open up your Google Chrome, please? Okay.\n\nIn the URL, I'll need you to type in 192.168.10.one. I've just texted to you. It will ask you for a username or password or just a password? Sorry? No.\n\nYou put the temp you put that in the Google search. You need to put it in the URL up the top. See where you got up the top there, google.com? Hang on one second. I'll just indicate to you where it's gotta go.\n\nThere you go. Alright. Alright. In the username, you put the lowercase admin, just admin. And in the password, you put in Admin123At, but the A is a capital letter.\n\nI'll just text it to you. That's the that should be the password. Admin123At. And then just click on log in, and then send me a photo of the next page, please. Can you okay.\n\nHang on a sec. So you put admin, small letters in username in the username. Right? And in the password, Admin123AtWithAA, and it didn't connect. It didn't allow you to log in.\n\nOkay. Hang on a second. Then in that case, it must be the same as the Wi Fi key. Can you use the same password as the Wi Fi key, please? Oh, no.\n\nOr just use AdminAdmin. Might be AdminAdmin on this router. Okay. Well, then we need to try the password the Wi Fi key password, please. The the username is always gonna be admin.\n\nWe're just trying to find what the password is. So it must be the same as the Wi Fi key. Can you just send me a quick follow-up of what you're saying, please? W. Hang on a sec.\n\nI think the first letter, it's not a capital W. It's just a small w. No. No. Where where you've got the WJD, you've got the Capital letter W.\n\nIt needs to be Small1. I see you tried with a capital letter and with not a capital letter. Yeah? That's with with with the password are you putting in there? Oh, that's still no.\n\nBut see, the the username is a small admin, small a, not big one. Okay. One second then. One second. Alright?\n\nCan you try what I just sent you now? Wrong username or password. Saying it just says wrong pass wrong username and password. Nah. Because you put in the SmallI.\n\nIt's gotta be a a big I for the admin downstairs on the bottom of the password. No. No. But I texted you I I just texted it to you. That's allowing you to go in now?\n\nOkay. Beautiful. Alright. Can you click on management? Yeah.\n\nUp the top. Yeah. Management. And just send me a quick photo, please. Okay.\n\nLet me just have a look what we got here. System. System. System. Hang on.\n\nLet me just check something from my end. One second. Settings. Is it under settings? Okay.\n\nSorry. Can you click back on home and then click on settings? And then you can you just send me a photo of what you see now? You should be able to see that Wi Fi 2.4 g and the Wi Fi five g. Let me have a look.\n\nOkay. So where you got the Wi Fi five g just at the top there? Can you click on that tab, please, and send me a photo? Okay. This sale, none.\n\nCountry of origin, none. Hotel five g. Just click on the security tab just next to basic and just send me a quick photo because everything is on. Yeah. I wonder why it's not showing.\n\nDisable wireless LAN interface. No. It's not it. No. Yeah.\n\nJust send me a quick photo of the security. Security. Five g. Okay. That's strange.\n\nNow right up the end, you got WPS. Can you just click on that one, please, and send me a photo of that? Okay. So disable, reset, reset, stop start PIN. Okay.\n\nLet me just check something from my end. Basic. Basic. Basic. Channel.\n\nDo you click back on on basic? Don't send me a photo because I've already got one here. Basic. A NYR. Okay.\n\nSee, you've got the country region. You got none. Can you click on that? You should be able to see Australia. Click on Australia and just click on save and apply.\n\nAnd once that's saved, I need you to click on the band. Just underneath here, you got band. I need you to change that. It's got a plus m plus a C plus a X plus BE. Oh, this yeah.\n\nWhen it when it scrolls down, can you send me a photo so I can tell you which one to select, please? Yeah. You got band. You click on that, and that should scroll down. Give you different settings.\n\nCan you send me a photo, please? No. No. You're in the wrong sorry. Go back to basic.\n\nBack to basic. And where you changed to Australia, just underneath that, you'll you'll have banned. Well, it shouldn't be changing you to stereo. What the hell? Okay.\n\nThis is something not right here. Alright. Let's just let me just check something. Sorry, mate. Let's have a look.\n\nAlright. Can we just go back to home? Up the top there, you you should have a tab. Oh, no. It doesn't show you anymore.\n\nSo what the hell? Just click on reset then. Can you click on reset down the bottom which got save and apply, and the other one's got reset? Why did this go empty for? Okay.\n\nShow me. But empty again Or like before? Oh, hang on. Okay. Got it.\n\nOkay. So it's gone back to that. Oh my god. Okay. One second.\n\nI'm just gonna put you an arrow where you need to click on. Alright? Yeah. Okay. So with the arrow, I'll put the arrow.\n\nCan you click on that? It'll scroll down, and it'll show you different settings. Just when it scrolls down, take the photos, send it to me so I can tell you which settings to select. Okay. Good.\n\nIXIN. I see. It's only got what? Four settings? Okay.\n\nJust click the bottom one, a x, and just click on save and apply. Yeah. Because this one might be the a x different yeah. Because this is a y yours is a Wi Fi six. That's why mine's a Wi Fi seven.\n\nSo no. That's right. So the a x is correct. So what did you save and apply? Changes successfully did not turn off your or reboot your router device during this time.\n\nOkay. Has it finished? Okay. So what do you see now on your screen? Can you see home at the top?\n\nOkay. Can you click on home? Alright. Then once you click on home, I want you to click on management. Once you click on management, I want you to click on system settings just on the bottom there in a icon there.\n\nYou'll see system settings. You see that? So once you once you click on home and you click on management on your right hand side, down just underneath it on onto your left, you'll see system settings. You see that? You click on system settings, you'll see account and you'll see system.\n\nCan you see that? Hang on. Let me just have a look. Yeah. Now click on system, and down the bottom there, you'll see reboot.\n\nRight? So you've got account, and then you got system. Okay. One second. Alright.\n\nSo I'll do this for one second. I just sent you a photo. Can you click on that where the arrow's pointing? It's got system. Okay.\n\nNow down the bottom there, you'll see blue tabs. Right down the bottom, you'll see reboot. You see reboot? Can you click on reboot? And then a little thing will come up saying that you saw reboot the device.\n\nYou click on okay. Then you should be able to see the Airtel five g. Yeah. Yeah. No worries.\n\nIt take about takes about sixty seconds for it to reboot properly. Once that's rebooted and it's finished, just go back to your Wi Fi check and see if the five g comes up. Also, I just wanna check another thing from the back end of Super Networks. So your address is Unit 51590 Swain Street. Yeah?\n\nOkay. Super Networks. Come on. I I'm just waiting for security code to come through from Super Networks so I can just check your back end. Alright.\n\nLet's come on. 478038. Alright. Hang on one second. Yeah.\n\nIt's probably still it's still probably winding up the router. Just give it another thirty seconds to a minute a minute. Pending. Why is this pending? Okay.\n\nOkay. There's something wrong with the back end of Super Networks. That's why we're having problems with the Wi Fi. It's a network issue. Let me just double check something.\n\nOkay. So what's happened here? Okay. Just bear with me for a second. We're seeing there's a a back end issue here with Super Networks.\n\nHang on. Just let me fix this up. Okay. So service. Okay.\n\nHere we go. Active. So you've got a little white box on the wall there, a little white NTD box from Super Networks, and that little white box is connected to your router. Correct? Okay.\n\nIn the router so from the white box to the router, you got the Ethernet going to the one port on the little white box. In the back of the router, it's the WAN port. Right? If you please check here. Thanks.\n\nMaybe maybe just send me a photo if you don't mind. That'll be much appreciated. So today, it's showing no Internet. But I just logged in to the back end of Super Networks, and it was showing a failure there. Alright.\n\nYeah. Alright. Perfect. Okay. Alright.\n\nSo that little white box, on the right side, you should have four lights. One of them are flashing. Is that the way it is at the moment when you look at it? Hang on. You got a yellow cable there that's not plugged into anywhere.\n\nWhat what's that as big cable, is it? Okay. So you got a table that's can you turn can you turn the router where I can see the cables, please, where it's plugged into? And send me a photo if you don't mind. Because we might have to we might have to unplug everything for twenty minutes because I think there's been a confusion between the little white box.\n\nIt's been sending out the wrong signals to the router, and that's why the router's not showing a Wi Fi or anything like that. Oh, yeah. Got it. Alright. Beautiful.\n\nAlright. So that's a WAIN port. Yep. That's correct. Alright.\n\nSo now what we need to do is on the router, you see that black the little black cable that's plugged into the router? Can you pull that out, please? The little black one. You got the yellow cable that's plugged into the yellow port. And next to it, you got a little black cable that's plugged in that gives it power to the router.\n\nCan you pull that out, please? Yeah. Hang on. I'll send you I'll send you an illustration. Hang on one sec.\n\nYeah. Let me just send it to you, sir. Paste. I just sent you an yeah. If you could just I just sent you where the arrow is.\n\nIf you can pull that out, please, and just leave that out for a second. No. Just leave it we're gonna leave it out for twenty minutes, so leave it out. And the white box, we need to see which is the power power supply that goes to the white box, which I think is this one. Alright.\n\nHang on. Let me just follow it. That one. All those cables, I can't see it properly. Okay.\n\nThat goes up there. So where's the power supply goes to? Must be the blue one. Alright. So it's that blue one.\n\nOkay. So just bear with me for a second. Copy. Paste. This one.\n\nSo where the arrow is pointing, I need you to take that power supply out of the wall, please. Yeah. So those two should be out. The one from the router should be out, and that one's gonna come out. Now we're gonna leave those two out for twenty minutes.\n\nOkay? And in twenty minutes okay. So you've taken it out because you're offline. In twenty minutes, I will text you. I might take a little bit longer than twenty minutes, but right about twenty minutes, I will text you and tell you to put it back on, please.\n\nAlright. So just give me twenty minutes. And I think I think I did find out what the problem was, and I'll I'll fix that up from here. Alright. Just we're gonna give it twenty minutes for the router to reset.\n\nAlright? Yeah. Yeah. I'll call you back. No problems.\n\nOkay. Thank you. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.88,"end":1.36,"sentiment":"positive","sentiment_score":0.3501487374305725},{"text":"AT and T tech support.","start":1.36,"end":4.56,"sentiment":"neutral","sentiment_score":0.24485135972499847},{"text":"I'm good.","start":4.88,"end":5.44,"sentiment":"positive","sentiment_score":0.5700478851795197},{"text":"How are you?","start":5.44,"end":5.8399997,"sentiment":"positive","sentiment_score":0.4206978181997935},{"text":"How can I help you?","start":5.8399997,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.21709274351596833}],"sentiment":"neutral","sentiment_score":0.3183651303543764,"num_words":17,"start":0.88,"end":6.8999996},{"sentences":[{"text":"One second, please.","start":15.855,"end":17.074999,"sentiment":"neutral","sentiment_score":-0.01469297707080841},{"text":"Can I have the account holder's first name?","start":19.295,"end":22.035,"sentiment":"neutral","sentiment_score":0.0018447978654876351},{"text":"How do you spell that?","start":24.974998,"end":26.115,"sentiment":"neutral","sentiment_score":-0.014173603616654873},{"text":"Yep.","start":31.289999,"end":31.789999,"sentiment":"neutral","sentiment_score":-0.015478264540433884},{"text":"Sorry?","start":35.129997,"end":35.629997,"sentiment":"neutral","sentiment_score":-0.02994578517973423}],"sentiment":"neutral","sentiment_score":-0.008089589782887034,"num_words":18,"start":15.855,"end":35.629997},{"sentences":[{"text":"R I a t, react.","start":39.77,"end":41.55,"sentiment":"neutral","sentiment_score":-0.010343990288674831},{"text":"R I f.","start":45.315002,"end":46.535,"sentiment":"neutral","sentiment_score":-0.007306909188628197},{"text":"So it's Rifat, is it?","start":62.26,"end":64.04,"sentiment":"neutral","sentiment_score":0.016020828485488893},{"text":"And what's the surname?","start":64.82,"end":65.96,"sentiment":"neutral","sentiment_score":0.003003987018018961},{"text":"But Rifat Joy Rifat Ayman Ramzi.","start":71.855,"end":75.695,"sentiment":"neutral","sentiment_score":0.029185413072506588}],"sentiment":"neutral","sentiment_score":0.008417038692404394,"num_words":23,"start":39.77,"end":75.695},{"sentences":[{"text":"Okay.","start":75.695,"end":76.175,"sentiment":"neutral","sentiment_score":-0.019008273258805275},{"text":"Nothing about it.","start":76.175,"end":77.475,"sentiment":"neutral","sentiment_score":-0.10249319175879161},{"text":"Okay.","start":77.615,"end":78.015,"sentiment":"neutral","sentiment_score":-0.007653492502868176},{"text":"Yeah.","start":78.015,"end":78.335,"sentiment":"neutral","sentiment_score":0.011373975314199924},{"text":"You're Rifat Ayman Ramzi.","start":78.335,"end":80.275,"sentiment":"neutral","sentiment_score":0.017793161794543266}],"sentiment":"neutral","sentiment_score":-0.025159471854567527,"num_words":10,"start":75.695,"end":80.275},{"sentences":[{"text":"Yeah?","start":80.335,"end":80.835,"sentiment":"neutral","sentiment_score":0.012023471295833588},{"text":"Yep.","start":86.43,"end":86.93,"sentiment":"neutral","sentiment_score":-0.021120240911841393},{"text":"Well, I don't know.","start":94.19,"end":95.15,"sentiment":"neutral","sentiment_score":-0.26852554827928543},{"text":"If you don't, you gotta ring this up and let us know the day it's not working.","start":95.15,"end":99.534996,"sentiment":"negative","sentiment_score":-0.36040181447477904},{"text":"It's no good ringing me up today.","start":99.534996,"end":101.314995,"sentiment":"negative","sentiment_score":-0.5497757579599108}],"sentiment":"negative","sentiment_score":-0.36861533715079225,"num_words":30,"start":80.335,"end":101.314995},{"sentences":[{"text":"It it's already working because we don't know.","start":102.415,"end":104.994995,"sentiment":"neutral","sentiment_score":-0.31559961289167404},{"text":"So how long has it been offline for?","start":105.615,"end":108.034996,"sentiment":"neutral","sentiment_score":-0.18588773906230927},{"text":"Well, you're ringing me up today.","start":117.67,"end":119.21,"sentiment":"neutral","sentiment_score":-0.16513673712809881},{"text":"You're ringing me up with a mobile, so you can ring me up with a mobile.","start":120.46999,"end":123.509995,"sentiment":"neutral","sentiment_score":-0.04962243721820414},{"text":"No problems.","start":123.509995,"end":124.17,"sentiment":"neutral","sentiment_score":0.11601432040333748}],"sentiment":"neutral","sentiment_score":-0.13911623982712626,"num_words":40,"start":102.415,"end":124.17},{"sentences":[{"text":"Today is the twenty second.","start":124.869995,"end":126.89,"sentiment":"neutral","sentiment_score":0.012261483818292618},{"text":"So yesterday, I can see there was, I don't know, probably about two gigs used yesterday.","start":127.11,"end":135.40501,"sentiment":"neutral","sentiment_score":-0.05049468681681901},{"text":"Today, I don't see any usage so far.","start":135.40501,"end":138.145,"sentiment":"neutral","sentiment_score":-0.255598371848464},{"text":"No.","start":143.72,"end":143.96,"sentiment":"neutral","sentiment_score":-0.29528361558914185},{"text":"I can see the Internet's connected.","start":143.96,"end":145.48001,"sentiment":"neutral","sentiment_score":-0.20703145613272986}],"sentiment":"neutral","sentiment_score":-0.1202463026986354,"num_words":36,"start":124.869995,"end":145.48001},{"sentences":[{"text":"When you say there's no Wi Fi, what do you mean?","start":145.48001,"end":147.32,"sentiment":"neutral","sentiment_score":-0.2231924831867218},{"text":"You can't connect to the Wi Fi, or what's the story there?","start":147.32,"end":150.54001,"sentiment":"neutral","sentiment_score":-0.297695130109787},{"text":"So this you gotta understand one thing on a technical level.","start":163.845,"end":167.285,"sentiment":"neutral","sentiment_score":-0.3097696846181696},{"text":"Alright?","start":167.285,"end":167.785,"sentiment":"neutral","sentiment_score":-0.1072959154844284},{"text":"If you can't connect to the Wi Fi, it means your password and the username is not allowing you to connect to the router.","start":168.66,"end":175.22,"sentiment":"negative","sentiment_score":-0.4391460735350847}],"sentiment":"negative","sentiment_score":-0.3403682557203002,"num_words":59,"start":145.48001,"end":175.22},{"sentences":[{"text":"Right?","start":175.22,"end":175.72,"sentiment":"neutral","sentiment_score":-0.2062016725540161},{"text":"If you're connecting to the Wi Fi and you have no Internet, that's a different story.","start":176.98,"end":181.08,"sentiment":"neutral","sentiment_score":-0.2975517753511667},{"text":"So which one is it?","start":181.14,"end":182.34,"sentiment":"neutral","sentiment_score":-0.07947286665439605},{"text":"You can't connect to the Wi Fi, Or when you connect to the Wi Fi, there's no Internet?","start":182.34,"end":187.17499,"sentiment":"neutral","sentiment_score":-0.2550959119366275},{"text":"I'm trying to help you.","start":190.275,"end":191.575,"sentiment":"negative","sentiment_score":-0.33391051888465884}],"sentiment":"neutral","sentiment_score":-0.2583482982383834,"num_words":45,"start":175.22,"end":191.575},{"sentences":[{"text":"I'm being very clear.","start":194.67499,"end":196.19499,"sentiment":"neutral","sentiment_score":-0.22411099076271057},{"text":"I'm being very clear.","start":196.19499,"end":197.495,"sentiment":"neutral","sentiment_score":-0.18926551192998886},{"text":"I've been doing this for a long time.","start":197.555,"end":199.415,"sentiment":"neutral","sentiment_score":-0.23965227976441383},{"text":"So what what username and password are you using?","start":208.04999,"end":211.18999,"sentiment":"neutral","sentiment_score":-0.11921007517311308},{"text":"Okay.","start":217.345,"end":217.845,"sentiment":"neutral","sentiment_score":-0.04315033555030823}],"sentiment":"neutral","sentiment_score":-0.18026020234593979,"num_words":26,"start":194.67499,"end":217.845},{"sentences":[{"text":"Do you have WhatsApp?","start":217.905,"end":219.125,"sentiment":"neutral","sentiment_score":-0.025723249185830355},{"text":"Okay.","start":221.905,"end":222.305,"sentiment":"neutral","sentiment_score":0.04106052964925766},{"text":"Let me just transfer you to WhatsApp so I can get you to send me a photo of what's happening.","start":222.305,"end":228.31999,"sentiment":"neutral","sentiment_score":0.09396205693483353},{"text":"And that way, we'll be able to help you out a lot quicker.","start":229.26,"end":231.59999,"sentiment":"neutral","sentiment_score":0.23804161296441004},{"text":"No.","start":238.715,"end":238.875,"sentiment":"neutral","sentiment_score":-0.08712749183177948}],"sentiment":"neutral","sentiment_score":0.12371338841815789,"num_words":39,"start":217.905,"end":238.875},{"sentences":[{"text":"But you're calling me with your phone, not your data.","start":238.875,"end":241.035,"sentiment":"neutral","sentiment_score":0.012580443173646927},{"text":"Your your phone, you can make as many calls as you want in Australia.","start":241.035,"end":244.555,"sentiment":"neutral","sentiment_score":0.3005667637501444},{"text":"It's not gonna cost you nothing.","start":244.555,"end":246.015,"sentiment":"neutral","sentiment_score":0.28327001134554547},{"text":"You pay whatever you pay every month.","start":246.155,"end":248.175,"sentiment":"neutral","sentiment_score":0.1762419193983078},{"text":"So you're you're now calling me on your phone.","start":248.715,"end":251.375,"sentiment":"neutral","sentiment_score":0.04867964382800791}],"sentiment":"neutral","sentiment_score":0.1675036830989563,"num_words":46,"start":238.875,"end":251.375},{"sentences":[{"text":"So for me to talk to you via Wi Fi, via via WhatsApp okay.","start":251.755,"end":264.07,"sentiment":"neutral","sentiment_score":-0.03566666353227837},{"text":"Anyway, I've got you on WhatsApp.","start":264.77002,"end":266.47,"sentiment":"neutral","sentiment_score":0.023225319882233936},{"text":"Can you underneath the router, there is a sticker underneath the router.","start":266.53,"end":272.695,"sentiment":"neutral","sentiment_score":0.02621073656094571},{"text":"Can you send me a photo of that sticker, please?","start":272.695,"end":275.275,"sentiment":"neutral","sentiment_score":0.022013102006167174},{"text":"I've just sent you a text to send photo here, please, on your WhatsApp.","start":283.18,"end":291.28,"sentiment":"neutral","sentiment_score":0.027638404364032403}],"sentiment":"neutral","sentiment_score":0.01002885981662465,"num_words":56,"start":251.755,"end":291.28},{"sentences":[{"text":"So if you get the router, you turn it upside down, you'll see a sticker there with all the information.","start":292.06,"end":296.08,"sentiment":"neutral","sentiment_score":0.025682440819218756},{"text":"One second, please.","start":301.225,"end":302.285,"sentiment":"neutral","sentiment_score":0.003322233445942402},{"text":"Hello?","start":308.585,"end":309.085,"sentiment":"neutral","sentiment_score":-0.0013004671782255173},{"text":"Sorry?","start":312.42,"end":312.92,"sentiment":"neutral","sentiment_score":-0.0237113069742918},{"text":"Simple?","start":315.54,"end":316.04,"sentiment":"neutral","sentiment_score":-0.0024553332477808}],"sentiment":"neutral","sentiment_score":0.019082631127765544,"num_words":26,"start":292.06,"end":316.04},{"sentences":[{"text":"No.","start":318.18,"end":318.34,"sentiment":"neutral","sentiment_score":-0.3270428478717804},{"text":"I think you got the wrong number, mate.","start":318.34,"end":320.04,"sentiment":"negative","sentiment_score":-0.5322433859109879},{"text":"Okay.","start":322.34,"end":322.66,"sentiment":"neutral","sentiment_score":-0.03460300713777542},{"text":"No worries.","start":322.66,"end":323.06,"sentiment":"neutral","sentiment_score":0.08774524927139282},{"text":"Thank you.","start":323.06,"end":323.8,"sentiment":"neutral","sentiment_score":0.23277898132801056}],"sentiment":"neutral","sentiment_score":-0.2841817486499037,"num_words":14,"start":318.18,"end":323.8},{"sentences":[{"text":"Alright.","start":326.875,"end":327.375,"sentiment":"neutral","sentiment_score":0.12939295172691345},{"text":"Are you able to send a photo of that sticker, please?","start":327.515,"end":329.935,"sentiment":"neutral","sentiment_score":0.08046300641515038},{"text":"Hello?","start":334.795,"end":335.295,"sentiment":"neutral","sentiment_score":0.015847157686948776},{"text":"Okay.","start":337.035,"end":337.535,"sentiment":"neutral","sentiment_score":0.006777334026992321},{"text":"No.","start":344.63998,"end":344.8,"sentiment":"neutral","sentiment_score":0.055704277008771896}],"sentiment":"neutral","sentiment_score":0.07285431940108537,"num_words":15,"start":326.875,"end":344.8},{"sentences":[{"text":"No problem.","start":344.8,"end":345.28,"sentiment":"neutral","sentiment_score":0.12500151246786118},{"text":"Take your time.","start":345.28,"end":346.18,"sentiment":"neutral","sentiment_score":0.10553862651189168},{"text":"I can see that now you got the so when you can try to connect to the Wi Fi, do you put in the password that's on the sticker or a different password?","start":374.32,"end":384.125,"sentiment":"neutral","sentiment_score":0.030099881812930107},{"text":"Where where it's got Wi Fi key.","start":387.14502,"end":388.74503,"sentiment":"neutral","sentiment_score":0.009490045452756541},{"text":"Yeah?","start":388.74503,"end":389.24503,"sentiment":"neutral","sentiment_score":0.025723375380039215}],"sentiment":"neutral","sentiment_score":0.03591453690972665,"num_words":46,"start":344.8,"end":389.24503},{"sentences":[{"text":"Okay.","start":396.46,"end":396.96,"sentiment":"neutral","sentiment_score":0.037673093378543854},{"text":"So you log in.","start":397.18,"end":398.38,"sentiment":"neutral","sentiment_score":0.027859562076628208},{"text":"Does it allow you to connect to the Wi Fi or no?","start":398.38,"end":401.44,"sentiment":"neutral","sentiment_score":0.0022967706123987832},{"text":"What do you mean there's no four g?","start":410.30502,"end":411.665,"sentiment":"neutral","sentiment_score":-0.1059523606672883},{"text":"You got 2.4 g and five g.","start":411.665,"end":413.745,"sentiment":"neutral","sentiment_score":-0.03139101953378746}],"sentiment":"neutral","sentiment_score":-0.027833857282530516,"num_words":32,"start":396.46,"end":413.745},{"sentences":[{"text":"That's So you're you're connected to the Airtel 2.4 g.","start":413.745,"end":427.93002,"sentiment":"neutral","sentiment_score":-0.002965767914429307},{"text":"Yeah?","start":427.93002,"end":428.43002,"sentiment":"neutral","sentiment_score":-0.005248834379017353},{"text":"So where's the five g?","start":429.77002,"end":431.47,"sentiment":"neutral","sentiment_score":-0.031236736476421355},{"text":"Well, then somebody must have done something to the router for it to disappear.","start":435.065,"end":439.245,"sentiment":"negative","sentiment_score":-0.5263496318033763},{"text":"At the back of the at the back well, then I'm not sure how it's gone off.","start":440.985,"end":448.68002,"sentiment":"neutral","sentiment_score":-0.3113519987639259}],"sentiment":"neutral","sentiment_score":-0.27346742596041335,"num_words":47,"start":413.745,"end":448.68002},{"sentences":[{"text":"At the back of the router, you have a WPS button.","start":448.68002,"end":452.78,"sentiment":"neutral","sentiment_score":-0.06233116815035993},{"text":"If you turn the router around, you got WPS.","start":454.6,"end":456.7,"sentiment":"neutral","sentiment_score":-0.03627543792956405},{"text":"You see it?","start":456.84,"end":457.74002,"sentiment":"neutral","sentiment_score":-0.021525712062915165},{"text":"Yeah.","start":462.095,"end":462.575,"sentiment":"neutral","sentiment_score":-0.001436777412891388},{"text":"You need to hold that down for five seconds.","start":462.575,"end":465.315,"sentiment":"neutral","sentiment_score":-0.03241476664940516}],"sentiment":"neutral","sentiment_score":-0.0415111698323127,"num_words":33,"start":448.68002,"end":465.315},{"sentences":[{"text":"Okay.","start":476.78,"end":477.18,"sentiment":"neutral","sentiment_score":0.05135605111718178},{"text":"Let go of the button.","start":477.18,"end":478.37997,"sentiment":"neutral","sentiment_score":0.05687332451343537},{"text":"Now you just need to wait a few seconds.","start":478.37997,"end":480.47998,"sentiment":"neutral","sentiment_score":0.035433004713720746},{"text":"Alright?","start":481.58,"end":481.97998,"sentiment":"neutral","sentiment_score":0.053936004638671875},{"text":"And then you just wait about ten, fifteen seconds.","start":481.97998,"end":485.03998,"sentiment":"neutral","sentiment_score":0.03807414178219107}],"sentiment":"neutral","sentiment_score":0.04204891987144947,"num_words":25,"start":476.78,"end":485.03998},{"sentences":[{"text":"Then you look for your Wi Fi again, and just send me a photo of what you see, please.","start":486.22,"end":492.54498,"sentiment":"neutral","sentiment_score":0.045772893354296684},{"text":"Alright.","start":538.94,"end":539.34,"sentiment":"neutral","sentiment_score":0.09561599791049956},{"text":"You wanna check me out to see if you can see the Wi Fi names?","start":539.34,"end":542.0,"sentiment":"neutral","sentiment_score":0.03058965168893337},{"text":"Yeah.","start":561.31,"end":561.55,"sentiment":"neutral","sentiment_score":0.019677408039569855},{"text":"I want you to open up your Wi Fi, turn it off and turn it on, and see if you can see the five g.","start":561.55,"end":566.93,"sentiment":"neutral","sentiment_score":0.014799623042345047}],"sentiment":"neutral","sentiment_score":0.02973465132908743,"num_words":61,"start":486.22,"end":566.93},{"sentences":[{"text":"What do you see?","start":593.54,"end":594.68,"sentiment":"neutral","sentiment_score":-0.11976105533540249},{"text":"So did you change the Wi Fi name?","start":607.045,"end":609.385,"sentiment":"neutral","sentiment_score":-0.09698659740388393},{"text":"Oh, no.","start":612.67,"end":613.14996,"sentiment":"neutral","sentiment_score":-0.21567805111408234},{"text":"Okay.","start":613.14996,"end":613.64996,"sentiment":"neutral","sentiment_score":-0.10206684470176695},{"text":"Alright.","start":614.67,"end":614.91,"sentiment":"neutral","sentiment_score":0.02109771966934204}],"sentiment":"neutral","sentiment_score":-0.11045388923957944,"num_words":16,"start":593.54,"end":614.91},{"sentences":[{"text":"Can you send me a screenshot of what you're seeing now, please?","start":614.91,"end":617.97,"sentiment":"neutral","sentiment_score":0.01818613871000707},{"text":"So I was seeing different Wi Fi names now.","start":633.895,"end":636.47504,"sentiment":"neutral","sentiment_score":-0.08313704654574394},{"text":"Do you have a laptop by any chance?","start":640.63,"end":642.56995,"sentiment":"neutral","sentiment_score":-0.026021673809736967},{"text":"Alright.","start":646.70996,"end":647.11,"sentiment":"neutral","sentiment_score":0.04903656989336014},{"text":"Can you log in to your laptop?","start":647.11,"end":650.08997,"sentiment":"neutral","sentiment_score":0.023794790197696005}],"sentiment":"neutral","sentiment_score":-0.014123595772764168,"num_words":37,"start":614.91,"end":650.08997},{"sentences":[{"text":"Alright.","start":651.99,"end":652.49,"sentiment":"neutral","sentiment_score":0.04204113408923149},{"text":"And open up your Chrome browser.","start":653.235,"end":655.575,"sentiment":"neutral","sentiment_score":0.029448290976385277},{"text":"And in the Chrome browser, in the URL, I need you to type in one nine two dot one six eight dot ten dot one.","start":661.955,"end":672.85004,"sentiment":"neutral","sentiment_score":-0.013558373302221299},{"text":"No.","start":679.855,"end":679.935,"sentiment":"neutral","sentiment_score":-0.11771512776613235},{"text":"We don't need we don't need we don't need the Internet.","start":679.935,"end":682.335,"sentiment":"neutral","sentiment_score":-0.22445004094730725}],"sentiment":"neutral","sentiment_score":-0.06152031888169321,"num_words":44,"start":651.99,"end":682.335},{"sentences":[{"text":"We just want you to connect it to the 2.4 g.","start":682.335,"end":685.795,"sentiment":"neutral","sentiment_score":-0.024690604176033627},{"text":"Now we can't check on the on the TV.","start":693.17,"end":695.17,"sentiment":"neutral","sentiment_score":-0.25025228162606555},{"text":"It doesn't have that proper function.","start":695.17,"end":696.87,"sentiment":"neutral","sentiment_score":-0.32222220301628113},{"text":"A little what?","start":700.37,"end":701.35,"sentiment":"neutral","sentiment_score":-0.21922222773234049},{"text":"I'm ask hey.","start":706.485,"end":707.765,"sentiment":"neutral","sentiment_score":-0.18680762747923532}],"sentiment":"neutral","sentiment_score":-0.17735281138448045,"num_words":32,"start":682.335,"end":707.765},{"sentences":[{"text":"Listen.","start":707.765,"end":708.085,"sentiment":"neutral","sentiment_score":-0.10928647220134736},{"text":"You want me to help you?","start":708.085,"end":708.965,"sentiment":"neutral","sentiment_score":-0.08305246879657109},{"text":"Yes.","start":708.965,"end":709.28503,"sentiment":"neutral","sentiment_score":-0.09674733877182008},{"text":"Otherwise, I'm you're wasting my time, mate.","start":709.28503,"end":712.165,"sentiment":"negative","sentiment_score":-0.6044415384531021},{"text":"You're ringing up Airtel.","start":712.165,"end":713.445,"sentiment":"negative","sentiment_score":-0.39400946348905563}],"sentiment":"negative","sentiment_score":-0.3427093287831859,"num_words":19,"start":707.765,"end":713.445},{"sentences":[{"text":"We're not scammers.","start":713.445,"end":714.425,"sentiment":"negative","sentiment_score":-0.35350566109021503},{"text":"We provided you Internet.","start":715.205,"end":716.565,"sentiment":"neutral","sentiment_score":-0.22293611243367195},{"text":"Why would we wanna scam you?","start":716.565,"end":717.925,"sentiment":"negative","sentiment_score":-0.5282696485519409},{"text":"What's wrong with you?","start":717.925,"end":719.065,"sentiment":"neutral","sentiment_score":-0.26339881494641304},{"text":"Yeah.","start":724.19,"end":724.43,"sentiment":"neutral","sentiment_score":-0.12979620695114136}],"sentiment":"negative","sentiment_score":-0.35029282172520954,"num_words":18,"start":713.445,"end":724.43},{"sentences":[{"text":"But that's not my problem.","start":724.43,"end":725.79,"sentiment":"neutral","sentiment_score":-0.2233849823474884},{"text":"I can't help you with that.","start":725.79,"end":727.25,"sentiment":"neutral","sentiment_score":-0.18057389557361603},{"text":"Yeah.","start":729.39,"end":729.63,"sentiment":"neutral","sentiment_score":-0.09486911445856094},{"text":"But customer service, you need to listen to what I need to have so I can help you.","start":729.63,"end":735.045,"sentiment":"neutral","sentiment_score":-0.2392454751663738},{"text":"How do you want me to be?","start":735.445,"end":736.805,"sentiment":"neutral","sentiment_score":-0.1248482157077108}],"sentiment":"neutral","sentiment_score":-0.20204306655638926,"num_words":37,"start":724.43,"end":736.805},{"sentences":[{"text":"How do you want me to be?","start":736.805,"end":738.26495,"sentiment":"neutral","sentiment_score":-0.102948825274195},{"text":"I am very calm, but you're not listening.","start":741.685,"end":743.785,"sentiment":"neutral","sentiment_score":-0.29953984171152115},{"text":"Well, then can you please listen to my instructions and don't say to me that I'm gonna hack you because you're insulting me.","start":750.83997,"end":759.1,"sentiment":"negative","sentiment_score":-0.3656877978988316},{"text":"Alright?","start":759.88,"end":760.36,"sentiment":"neutral","sentiment_score":-0.1709374487400055},{"text":"Even yes.","start":760.36,"end":761.0,"sentiment":"neutral","sentiment_score":-0.15266577899456024}],"sentiment":"neutral","sentiment_score":-0.29278167973204355,"num_words":41,"start":736.805,"end":761.0},{"sentences":[{"text":"You are.","start":761.0,"end":761.56,"sentiment":"neutral","sentiment_score":-0.2182285040616989},{"text":"That is an insult.","start":761.56,"end":762.62,"sentiment":"negative","sentiment_score":-0.37577370554208755},{"text":"You need to also respect.","start":763.16,"end":764.94,"sentiment":"neutral","sentiment_score":-0.20128636062145233},{"text":"You also I am trying to be healthy.","start":765.535,"end":767.455,"sentiment":"neutral","sentiment_score":-0.15307911485433578},{"text":"You're not listening.","start":767.455,"end":768.435,"sentiment":"negative","sentiment_score":-0.5650654435157776}],"sentiment":"neutral","sentiment_score":-0.2666278583082286,"num_words":22,"start":761.0,"end":768.435},{"sentences":[{"text":"If you can't listen to what I'm trying to say, I can't help you.","start":769.455,"end":772.015,"sentiment":"negative","sentiment_score":-0.565048600946154},{"text":"That's very logical.","start":772.015,"end":773.075,"sentiment":"negative","sentiment_score":-0.37406782309214276},{"text":"If you ring up Airtel customer care or Airtel technical support for service and we're trying to help you, you need to listen to what we say.","start":773.695,"end":781.155,"sentiment":"neutral","sentiment_score":-0.2899656116410538},{"text":"If you think we're gonna hack you, well, then you need to think twice because that for us will go us and put us directly in jail, and it'll it'll ruin completely our company.","start":781.44,"end":791.62,"sentiment":"negative","sentiment_score":-0.6826355229405796},{"text":"So we can't do that.","start":792.0,"end":793.44,"sentiment":"negative","sentiment_score":-0.551017040014267}],"sentiment":"negative","sentiment_score":-0.5159837153841214,"num_words":83,"start":769.455,"end":793.44},{"sentences":[{"text":"We have to follow government rules and government compliances.","start":793.44,"end":797.075,"sentiment":"neutral","sentiment_score":-0.24783875213729012},{"text":"No.","start":799.21497,"end":799.455,"sentiment":"neutral","sentiment_score":-0.27695712447166443},{"text":"No.","start":799.455,"end":799.695,"sentiment":"neutral","sentiment_score":-0.2407415807247162},{"text":"No.","start":799.695,"end":799.855,"sentiment":"neutral","sentiment_score":-0.23413416743278503},{"text":"No.","start":799.855,"end":800.015,"sentiment":"neutral","sentiment_score":-0.2537923753261566}],"sentiment":"neutral","sentiment_score":-0.248936462860841,"num_words":13,"start":793.44,"end":800.015},{"sentences":[{"text":"No.","start":800.015,"end":800.255,"sentiment":"neutral","sentiment_score":-0.2673071622848511},{"text":"No.","start":800.255,"end":800.415,"sentiment":"neutral","sentiment_score":-0.23961681127548215},{"text":"You need to listen to me now.","start":800.415,"end":801.695,"sentiment":"neutral","sentiment_score":-0.22370659240654536},{"text":"Like, I gotta listen to you.","start":801.695,"end":803.055,"sentiment":"neutral","sentiment_score":-0.18931436290343603},{"text":"Don't rush me now.","start":803.055,"end":804.355,"sentiment":"neutral","sentiment_score":-0.30525220930576324}],"sentiment":"neutral","sentiment_score":-0.23314553342367472,"num_words":19,"start":800.015,"end":804.355},{"sentences":[{"text":"Be calm and relax.","start":804.495,"end":805.635,"sentiment":"neutral","sentiment_score":-0.22286387905478477},{"text":"Yes.","start":805.855,"end":806.175,"sentiment":"neutral","sentiment_score":-0.046117447316646576},{"text":"You are.","start":806.175,"end":806.83496,"sentiment":"neutral","sentiment_score":-0.09466686472296715},{"text":"You can make a big complaint.","start":808.96,"end":813.8,"sentiment":"negative","sentiment_score":-0.4008721262216568},{"text":"Well, listen.","start":814.56,"end":815.12,"sentiment":"neutral","sentiment_score":-0.11536725983023643}],"sentiment":"neutral","sentiment_score":-0.2508582646648089,"num_words":15,"start":804.495,"end":815.12},{"sentences":[{"text":"Call me back call me back when you call me back when you calm down.","start":815.12,"end":818.8,"sentiment":"neutral","sentiment_score":-0.15122269690036774},{"text":"Alright?","start":818.8,"end":819.2,"sentiment":"neutral","sentiment_score":-0.01896382123231888},{"text":"Thank you.","start":819.2,"end":819.94,"sentiment":"neutral","sentiment_score":-0.09209772944450378},{"text":"Well, then listen to me, please.","start":822.80505,"end":824.74506,"sentiment":"neutral","sentiment_score":-0.035103757244845234},{"text":"Open up your laptop.","start":825.36505,"end":826.66504,"sentiment":"neutral","sentiment_score":-0.015050478279590607}],"sentiment":"neutral","sentiment_score":-0.09794014965050987,"num_words":28,"start":815.12,"end":826.66504},{"sentences":[{"text":"Can you listen to me, please?","start":826.72504,"end":827.92505,"sentiment":"neutral","sentiment_score":-0.014562482324739298},{"text":"Open up your laptop.","start":827.92505,"end":829.065,"sentiment":"neutral","sentiment_score":-0.009603151585906744},{"text":"Okay.","start":829.525,"end":829.92505,"sentiment":"neutral","sentiment_score":0.003068484365940094},{"text":"And your laptop are you connected to the Wi Fi?","start":829.92505,"end":832.905,"sentiment":"neutral","sentiment_score":-0.01977499630302191},{"text":"I don't want you I don't need the Internet.","start":835.41,"end":837.49,"sentiment":"neutral","sentiment_score":-0.20129549337757957}],"sentiment":"neutral","sentiment_score":-0.0710709473118186,"num_words":30,"start":826.72504,"end":837.49},{"sentences":[{"text":"I just need that you connect to the Wi Fi so we can log in to the router and double check and find out what's going on.","start":837.49,"end":843.67,"sentiment":"neutral","sentiment_score":-0.09888640667001407},{"text":"We need to find out why you're not getting Wi Fi.","start":847.45496,"end":850.095,"sentiment":"neutral","sentiment_score":-0.2153928056359291},{"text":"Right?","start":850.095,"end":850.595,"sentiment":"neutral","sentiment_score":-0.06264196336269379},{"text":"I need to log in to the router in okay.","start":854.495,"end":861.555,"sentiment":"neutral","sentiment_score":-0.01940624788403511},{"text":"So can can you connect to the Airtel 2.4 g, or is it already connected?","start":863.44,"end":868.66003,"sentiment":"neutral","sentiment_score":0.05098997602860133}],"sentiment":"neutral","sentiment_score":-0.07079857256030664,"num_words":64,"start":837.49,"end":868.66003},{"sentences":[{"text":"You want to get the five g working?","start":875.935,"end":878.17505,"sentiment":"neutral","sentiment_score":-0.03616292541846633},{"text":"Yes or no?","start":878.17505,"end":879.395,"sentiment":"neutral","sentiment_score":-0.08976608763138454},{"text":"Well, then can you please follow instructions?","start":880.73505,"end":882.67505,"sentiment":"neutral","sentiment_score":0.04457024112343788},{"text":"You need to connect to the 2.4 g so we can log into your router, not ask you.","start":884.41504,"end":890.835,"sentiment":"neutral","sentiment_score":0.05426405794504616},{"text":"I'm only giving you instructions on how to do it, and we need to find out if the five g, for some reason, has been switched off.","start":890.91,"end":898.19,"sentiment":"neutral","sentiment_score":-0.0047713689919975065}],"sentiment":"neutral","sentiment_score":0.009544700029350463,"num_words":63,"start":875.935,"end":898.19},{"sentences":[{"text":"So we can turn it back on, and you can start using the five g.","start":898.19,"end":901.79,"sentiment":"neutral","sentiment_score":0.10666559264063835},{"text":"Can you please follow instructions?","start":901.79,"end":903.32996,"sentiment":"neutral","sentiment_score":0.04824648350477219},{"text":"Okay.","start":905.42505,"end":905.745,"sentiment":"neutral","sentiment_score":0.08917875587940216},{"text":"So can you connect to the 2.4 g, please?","start":905.745,"end":908.245,"sentiment":"neutral","sentiment_score":0.10163645694653194},{"text":"It's in the back of the router.","start":911.585,"end":912.78503,"sentiment":"neutral","sentiment_score":-0.0784980548279626}],"sentiment":"neutral","sentiment_score":0.062044237614483445,"num_words":37,"start":898.19,"end":912.78503},{"sentences":[{"text":"You got the sticker there with that password.","start":912.78503,"end":914.72504,"sentiment":"neutral","sentiment_score":-0.057045137975364923},{"text":"The Wi Fi key.","start":915.265,"end":916.565,"sentiment":"neutral","sentiment_score":-0.0050319351721554995},{"text":"On that sticker, you got Wi Fi key that start it starts with WJBPB47579.","start":926.75,"end":934.555,"sentiment":"neutral","sentiment_score":0.009238936007022858},{"text":"That's your password for your Wi Fi.","start":935.015,"end":937.27496,"sentiment":"neutral","sentiment_score":0.02343770462487425},{"text":"You just send me a copy of that sticker.","start":938.455,"end":940.555,"sentiment":"neutral","sentiment_score":-0.023042252080308065}],"sentiment":"neutral","sentiment_score":-0.009296668493854148,"num_words":42,"start":912.78503,"end":940.555},{"sentences":[{"text":"Can you send me a screenshot, please?","start":955.93,"end":957.79,"sentiment":"neutral","sentiment_score":-0.08830720824854714},{"text":"It's connected now?","start":980.36,"end":981.5,"sentiment":"neutral","sentiment_score":-0.004592709553738435},{"text":"What four g are you connected to?","start":985.96,"end":987.56,"sentiment":"neutral","sentiment_score":-0.00826513793851648},{"text":"Can you show me, please?","start":987.56,"end":988.86,"sentiment":"neutral","sentiment_score":-0.0033592134714126587},{"text":"You're connected to the 2Point4 g.","start":992.51495,"end":994.51495,"sentiment":"neutral","sentiment_score":0.019325421191751957}],"sentiment":"neutral","sentiment_score":-0.021093860434900438,"num_words":28,"start":955.93,"end":994.51495},{"sentences":[{"text":"Right?","start":994.51495,"end":995.01495,"sentiment":"neutral","sentiment_score":0.008503575809299946},{"text":"Ah, okay.","start":996.51495,"end":997.315,"sentiment":"neutral","sentiment_score":-0.022215992212295532},{"text":"So you're connected to the four alright.","start":997.315,"end":998.995,"sentiment":"neutral","sentiment_score":0.024453804162996157},{"text":"Can you open up your Google Chrome, please?","start":998.995,"end":1001.255,"sentiment":"neutral","sentiment_score":0.024826769018545747},{"text":"Okay.","start":1008.91,"end":1009.23,"sentiment":"neutral","sentiment_score":0.011849621310830116}],"sentiment":"neutral","sentiment_score":0.018195368104467268,"num_words":19,"start":994.51495,"end":1009.23},{"sentences":[{"text":"In the URL, I'll need you to type in 192.168.10.one.","start":1009.23,"end":1017.595,"sentiment":"neutral","sentiment_score":-0.012214117590337992},{"text":"I've just texted to you.","start":1018.055,"end":1019.675,"sentiment":"neutral","sentiment_score":-0.08276197910308838},{"text":"It will ask you for a username or password or just a password?","start":1028.01,"end":1031.31,"sentiment":"neutral","sentiment_score":-0.0879506288239589},{"text":"Sorry?","start":1037.21,"end":1037.71,"sentiment":"neutral","sentiment_score":-0.20063728094100952},{"text":"No.","start":1046.225,"end":1046.725,"sentiment":"neutral","sentiment_score":-0.12231093645095824}],"sentiment":"neutral","sentiment_score":-0.06674191545074185,"num_words":30,"start":1009.23,"end":1046.725},{"sentences":[{"text":"You put the temp you put that in the Google search.","start":1047.665,"end":1050.625,"sentiment":"neutral","sentiment_score":0.0024126073430207643},{"text":"You need to put it in the URL up the top.","start":1050.625,"end":1053.285,"sentiment":"neutral","sentiment_score":0.008172319693998857},{"text":"See where you got up the top there, google.com?","start":1053.905,"end":1056.565,"sentiment":"neutral","sentiment_score":0.008526171143684123},{"text":"Hang on one second.","start":1066.11,"end":1067.15,"sentiment":"neutral","sentiment_score":-0.018017808673903346},{"text":"I'll just indicate to you where it's gotta go.","start":1067.15,"end":1069.9701,"sentiment":"neutral","sentiment_score":0.00037592918508582644}],"sentiment":"neutral","sentiment_score":0.0028291333106939087,"num_words":44,"start":1047.665,"end":1069.9701},{"sentences":[{"text":"There you go.","start":1087.4451,"end":1088.165,"sentiment":"neutral","sentiment_score":0.030811207989851635},{"text":"Alright.","start":1088.165,"end":1088.665,"sentiment":"neutral","sentiment_score":0.08496378362178802},{"text":"Alright.","start":1089.44,"end":1089.76,"sentiment":"neutral","sentiment_score":0.08450856059789658},{"text":"In the username, you put the lowercase admin, just admin.","start":1089.76,"end":1093.86,"sentiment":"neutral","sentiment_score":0.03689982369542122},{"text":"And in the password, you put in Admin123At, but the A is a capital letter.","start":1097.6,"end":1103.86,"sentiment":"neutral","sentiment_score":0.02315841012944778}],"sentiment":"neutral","sentiment_score":0.03260934523617228,"num_words":30,"start":1087.4451,"end":1103.86},{"sentences":[{"text":"I'll just text it to you.","start":1104.495,"end":1106.1951,"sentiment":"neutral","sentiment_score":0.07958219200372696},{"text":"That's the that should be the password.","start":1111.855,"end":1113.455,"sentiment":"neutral","sentiment_score":0.09570052581174034},{"text":"Admin123At.","start":1113.455,"end":1115.0751,"sentiment":"neutral","sentiment_score":0.08124025166034698},{"text":"And then just click on log in, and then send me a photo of the next page, please.","start":1119.84,"end":1125.78,"sentiment":"neutral","sentiment_score":0.051948723797169},{"text":"Can you okay.","start":1136.9149,"end":1139.955,"sentiment":"neutral","sentiment_score":-0.12609972370167574}],"sentiment":"neutral","sentiment_score":0.051011855474540166,"num_words":35,"start":1104.495,"end":1139.955},{"sentences":[{"text":"Hang on a sec.","start":1139.955,"end":1140.995,"sentiment":"neutral","sentiment_score":-0.04750186949968338},{"text":"So you put admin, small letters in username in the username.","start":1140.995,"end":1144.455,"sentiment":"neutral","sentiment_score":-0.021310447207228703},{"text":"Right?","start":1144.595,"end":1145.095,"sentiment":"neutral","sentiment_score":0.00461006723344326},{"text":"And in the password, Admin123AtWithAA, and it didn't connect.","start":1146.47,"end":1153.05,"sentiment":"neutral","sentiment_score":-0.3182712346315384},{"text":"It didn't allow you to log in.","start":1155.51,"end":1157.4501,"sentiment":"negative","sentiment_score":-0.33682183069842203}],"sentiment":"neutral","sentiment_score":-0.17631269551930018,"num_words":32,"start":1139.955,"end":1157.4501},{"sentences":[{"text":"Okay.","start":1158.9501,"end":1159.35,"sentiment":"neutral","sentiment_score":-0.09899880737066268},{"text":"Hang on a second.","start":1159.35,"end":1160.23,"sentiment":"neutral","sentiment_score":-0.08848222717642784},{"text":"Then in that case, it must be the same as the Wi Fi key.","start":1160.23,"end":1165.585,"sentiment":"neutral","sentiment_score":-0.055111373109476905},{"text":"Can you use the same password as the Wi Fi key, please?","start":1169.165,"end":1172.625,"sentiment":"neutral","sentiment_score":-0.023606222588568926},{"text":"Oh, no.","start":1173.725,"end":1174.125,"sentiment":"neutral","sentiment_score":-0.12791502475738525}],"sentiment":"neutral","sentiment_score":-0.053442171520807526,"num_words":33,"start":1158.9501,"end":1174.125},{"sentences":[{"text":"Or just use AdminAdmin.","start":1174.125,"end":1175.745,"sentiment":"neutral","sentiment_score":-0.09343383647501469},{"text":"Might be AdminAdmin on this router.","start":1177.24,"end":1179.42,"sentiment":"neutral","sentiment_score":-0.10965278496344884},{"text":"Okay.","start":1193.695,"end":1194.015,"sentiment":"neutral","sentiment_score":-0.02560465969145298},{"text":"Well, then we need to try the password the Wi Fi key password, please.","start":1194.015,"end":1197.635,"sentiment":"neutral","sentiment_score":-0.03949834805514131},{"text":"The the username is always gonna be admin.","start":1201.855,"end":1204.115,"sentiment":"neutral","sentiment_score":-0.055104090832173824}],"sentiment":"neutral","sentiment_score":-0.06215352469095678,"num_words":33,"start":1174.125,"end":1204.115},{"sentences":[{"text":"We're just trying to find what the password is.","start":1204.4149,"end":1206.835,"sentiment":"neutral","sentiment_score":-0.05949670117762354},{"text":"So it must be the same as the Wi Fi key.","start":1207.07,"end":1209.73,"sentiment":"neutral","sentiment_score":-0.04764080894264308},{"text":"Can you just send me a quick follow-up of what you're saying, please?","start":1229.885,"end":1232.785,"sentiment":"neutral","sentiment_score":0.04609463979991583},{"text":"W.","start":1252.355,"end":1252.855,"sentiment":"neutral","sentiment_score":-0.043344657868146896},{"text":"Hang on a sec.","start":1254.115,"end":1254.995,"sentiment":"neutral","sentiment_score":-0.07357461750507355}],"sentiment":"neutral","sentiment_score":-0.02099821103834792,"num_words":38,"start":1204.4149,"end":1254.995},{"sentences":[{"text":"I think the first letter, it's not a capital W.","start":1254.995,"end":1258.835,"sentiment":"neutral","sentiment_score":-0.16102977246046066},{"text":"It's just a small w.","start":1258.835,"end":1260.135,"sentiment":"neutral","sentiment_score":-0.1300264284014702},{"text":"No.","start":1266.6,"end":1266.84,"sentiment":"neutral","sentiment_score":-0.25494399666786194},{"text":"No.","start":1266.84,"end":1267.08,"sentiment":"neutral","sentiment_score":-0.2530572712421417},{"text":"Where where you've got the WJD, you've got the Capital letter W.","start":1267.08,"end":1271.64,"sentiment":"neutral","sentiment_score":-0.20850044737259546}],"sentiment":"neutral","sentiment_score":-0.181739189758383,"num_words":29,"start":1254.995,"end":1271.64},{"sentences":[{"text":"It needs to be Small1.","start":1271.64,"end":1273.125,"sentiment":"neutral","sentiment_score":-0.2520760506391525},{"text":"I see you tried with a capital letter and with not a capital letter.","start":1275.685,"end":1278.805,"sentiment":"neutral","sentiment_score":-0.10558078597698893},{"text":"Yeah?","start":1278.805,"end":1279.305,"sentiment":"neutral","sentiment_score":-0.11426562070846558},{"text":"That's with with with the password are you putting in there?","start":1297.63,"end":1300.53,"sentiment":"neutral","sentiment_score":-0.21071983196518637},{"text":"Oh, that's still no.","start":1315.245,"end":1316.605,"sentiment":"neutral","sentiment_score":-0.1709313988685608}],"sentiment":"neutral","sentiment_score":-0.16726916070495332,"num_words":35,"start":1271.64,"end":1316.605},{"sentences":[{"text":"But see, the the username is a small admin, small a, not big one.","start":1316.605,"end":1321.88,"sentiment":"neutral","sentiment_score":-0.1707040454660143},{"text":"Okay.","start":1325.78,"end":1326.28,"sentiment":"neutral","sentiment_score":-0.04430059343576431},{"text":"One second then.","start":1326.74,"end":1327.78,"sentiment":"neutral","sentiment_score":-0.038287254671255745},{"text":"One second.","start":1327.78,"end":1328.42,"sentiment":"neutral","sentiment_score":-0.023615004494786263},{"text":"Alright?","start":1328.42,"end":1328.92,"sentiment":"neutral","sentiment_score":-0.0036626807413995266}],"sentiment":"neutral","sentiment_score":-0.12380531827165257,"num_words":21,"start":1316.605,"end":1328.92},{"sentences":[{"text":"Can you try what I just sent you now?","start":1339.065,"end":1341.005,"sentiment":"neutral","sentiment_score":-0.03216911914447943},{"text":"Wrong username or password.","start":1349.09,"end":1350.95,"sentiment":"neutral","sentiment_score":-0.30988744273781776},{"text":"Saying it just says wrong pass wrong username and password.","start":1365.485,"end":1368.625,"sentiment":"neutral","sentiment_score":-0.24647044986486435},{"text":"Nah.","start":1372.32,"end":1372.5599,"sentiment":"neutral","sentiment_score":-0.08173048496246338},{"text":"Because you put in the SmallI.","start":1372.5599,"end":1373.7599,"sentiment":"neutral","sentiment_score":-0.08980666721860568}],"sentiment":"neutral","sentiment_score":-0.1538115610058109,"num_words":30,"start":1339.065,"end":1373.7599},{"sentences":[{"text":"It's gotta be a a big I for the admin downstairs on the bottom of the password.","start":1373.7599,"end":1377.5399,"sentiment":"neutral","sentiment_score":-0.09521803281763021},{"text":"No.","start":1379.84,"end":1380.08,"sentiment":"neutral","sentiment_score":-0.10015839338302612},{"text":"No.","start":1380.08,"end":1380.24,"sentiment":"neutral","sentiment_score":-0.11155489087104796},{"text":"But I texted you I I just texted it to you.","start":1380.24,"end":1383.22,"sentiment":"neutral","sentiment_score":-0.05029157718474215},{"text":"That's allowing you to go in now?","start":1395.405,"end":1397.265,"sentiment":"neutral","sentiment_score":0.06522920674511365}],"sentiment":"neutral","sentiment_score":-0.05208169578297718,"num_words":37,"start":1373.7599,"end":1397.265},{"sentences":[{"text":"Okay.","start":1399.62,"end":1399.86,"sentiment":"neutral","sentiment_score":0.19874033331871033},{"text":"Beautiful.","start":1399.86,"end":1400.36,"sentiment":"positive","sentiment_score":0.4110010266304016},{"text":"Alright.","start":1401.46,"end":1401.9401,"sentiment":"neutral","sentiment_score":0.1788696050643921},{"text":"Can you click on management?","start":1401.9401,"end":1405.8,"sentiment":"neutral","sentiment_score":0.10003480464220046},{"text":"Yeah.","start":1410.42,"end":1410.92,"sentiment":"neutral","sentiment_score":0.0437563955783844}],"sentiment":"neutral","sentiment_score":0.14806015375587675,"num_words":9,"start":1399.62,"end":1410.92},{"sentences":[{"text":"Up the top.","start":1411.14,"end":1411.995,"sentiment":"neutral","sentiment_score":0.055302937825520836},{"text":"Yeah.","start":1412.075,"end":1412.155,"sentiment":"neutral","sentiment_score":0.06578464061021805},{"text":"Management.","start":1412.155,"end":1412.655,"sentiment":"neutral","sentiment_score":0.0791456550359726},{"text":"And just send me a quick photo, please.","start":1412.715,"end":1414.495,"sentiment":"neutral","sentiment_score":0.08608126547187567},{"text":"Okay.","start":1437.01,"end":1437.25,"sentiment":"neutral","sentiment_score":0.06497980654239655}],"sentiment":"neutral","sentiment_score":0.07603350281715393,"num_words":14,"start":1411.14,"end":1437.25},{"sentences":[{"text":"Let me just have a look what we got here.","start":1437.25,"end":1439.51,"sentiment":"neutral","sentiment_score":0.06516101472079754},{"text":"System.","start":1444.825,"end":1445.325,"sentiment":"neutral","sentiment_score":0.022273126989603043},{"text":"System.","start":1445.3849,"end":1445.8849,"sentiment":"neutral","sentiment_score":0.013467247597873213},{"text":"System.","start":1445.945,"end":1446.445,"sentiment":"neutral","sentiment_score":0.01074931863695383},{"text":"Hang on.","start":1450.0249,"end":1450.345,"sentiment":"neutral","sentiment_score":0.022868305444717407}],"sentiment":"neutral","sentiment_score":0.049589096754789355,"num_words":15,"start":1437.25,"end":1450.345},{"sentences":[{"text":"Let me just check something from my end.","start":1450.345,"end":1452.5249,"sentiment":"neutral","sentiment_score":0.027224509743973613},{"text":"One second.","start":1452.6649,"end":1453.485,"sentiment":"neutral","sentiment_score":0.011129142716526985},{"text":"Settings.","start":1467.49,"end":1467.97,"sentiment":"neutral","sentiment_score":0.006033138372004032},{"text":"Is it under settings?","start":1467.97,"end":1469.11,"sentiment":"neutral","sentiment_score":0.006053074495866895},{"text":"Okay.","start":1472.645,"end":1472.965,"sentiment":"neutral","sentiment_score":-0.004875506274402142}],"sentiment":"neutral","sentiment_score":0.01658901834161952,"num_words":16,"start":1450.345,"end":1472.965},{"sentences":[{"text":"Sorry.","start":1472.965,"end":1473.465,"sentiment":"neutral","sentiment_score":-0.010786942206323149},{"text":"Can you click back on home and then click on settings?","start":1473.685,"end":1481.305,"sentiment":"neutral","sentiment_score":0.008211137557571585},{"text":"And then you can you just send me a photo of what you see now?","start":1484.45,"end":1487.59,"sentiment":"neutral","sentiment_score":0.054566901673873264},{"text":"You should be able to see that Wi Fi 2.4 g and the Wi Fi five g.","start":1496.495,"end":1501.635,"sentiment":"neutral","sentiment_score":0.05585907246260082},{"text":"Let me have a look.","start":1504.335,"end":1505.475,"sentiment":"neutral","sentiment_score":0.04776018448174}],"sentiment":"neutral","sentiment_score":0.04258049490424443,"num_words":49,"start":1472.965,"end":1505.475},{"sentences":[{"text":"Okay.","start":1507.44,"end":1507.94,"sentiment":"neutral","sentiment_score":0.033007413148880005},{"text":"So where you got the Wi Fi five g just at the top there?","start":1508.08,"end":1511.1399,"sentiment":"neutral","sentiment_score":0.01428321363138301},{"text":"Can you click on that tab, please, and send me a photo?","start":1512.5599,"end":1515.62,"sentiment":"neutral","sentiment_score":0.027880830767874915},{"text":"Okay.","start":1530.735,"end":1531.235,"sentiment":"neutral","sentiment_score":-0.012091964483261108},{"text":"This sale, none.","start":1546.6649,"end":1548.265,"sentiment":"neutral","sentiment_score":-0.03379493455092112}],"sentiment":"neutral","sentiment_score":0.014647277582797312,"num_words":31,"start":1507.44,"end":1548.265},{"sentences":[{"text":"Country of origin, none.","start":1548.265,"end":1551.725,"sentiment":"neutral","sentiment_score":-0.021344821900129318},{"text":"Hotel five g.","start":1553.945,"end":1555.245,"sentiment":"neutral","sentiment_score":0.005715616047382355},{"text":"Just click on the security tab just next to basic and just send me a quick photo because everything is on.","start":1557.225,"end":1567.4299,"sentiment":"neutral","sentiment_score":0.003149432440598806},{"text":"Yeah.","start":1569.89,"end":1570.39,"sentiment":"neutral","sentiment_score":-0.24577394127845764},{"text":"I wonder why it's not showing.","start":1570.61,"end":1572.15,"sentiment":"neutral","sentiment_score":-0.32785463829835254}],"sentiment":"neutral","sentiment_score":-0.06328560369355338,"num_words":35,"start":1548.265,"end":1572.15},{"sentences":[{"text":"Disable wireless LAN interface.","start":1574.9249,"end":1577.4249,"sentiment":"neutral","sentiment_score":-0.26366159319877625},{"text":"No.","start":1577.565,"end":1577.725,"sentiment":"neutral","sentiment_score":-0.22372592985630035},{"text":"It's not it.","start":1577.725,"end":1578.525,"sentiment":"neutral","sentiment_score":-0.21693728864192963},{"text":"No.","start":1578.525,"end":1579.025,"sentiment":"neutral","sentiment_score":-0.10608011484146118},{"text":"Yeah.","start":1580.525,"end":1580.765,"sentiment":"neutral","sentiment_score":-0.05599559098482132}],"sentiment":"neutral","sentiment_score":-0.20912598744034766,"num_words":10,"start":1574.9249,"end":1580.765},{"sentences":[{"text":"Just send me a quick photo of the security.","start":1580.765,"end":1582.865,"sentiment":"neutral","sentiment_score":0.05044939327571127},{"text":"Security.","start":1587.02,"end":1587.52,"sentiment":"neutral","sentiment_score":0.016918744891881943},{"text":"Five g.","start":1591.1799,"end":1592.1599,"sentiment":"neutral","sentiment_score":0.012708813417702913},{"text":"Okay.","start":1603.4451,"end":1603.685,"sentiment":"neutral","sentiment_score":-0.008098147809505463},{"text":"That's strange.","start":1603.685,"end":1604.5851,"sentiment":"neutral","sentiment_score":-0.29301632940769196}],"sentiment":"neutral","sentiment_score":-0.006516659694413344,"num_words":15,"start":1580.765,"end":1604.5851},{"sentences":[{"text":"Now right up the end, you got WPS.","start":1606.405,"end":1609.285,"sentiment":"neutral","sentiment_score":-0.01157260771287838},{"text":"Can you just click on that one, please, and send me a photo of that?","start":1609.285,"end":1612.425,"sentiment":"neutral","sentiment_score":0.017046585430701575},{"text":"Okay.","start":1625.5,"end":1626.0,"sentiment":"neutral","sentiment_score":0.00445965863764286},{"text":"So disable, reset, reset, stop start PIN.","start":1627.82,"end":1636.075,"sentiment":"neutral","sentiment_score":-0.015863314670111452},{"text":"Okay.","start":1643.4149,"end":1643.735,"sentiment":"neutral","sentiment_score":0.021689914166927338}],"sentiment":"neutral","sentiment_score":0.0024445090584777063,"num_words":32,"start":1606.405,"end":1643.735},{"sentences":[{"text":"Let me just check something from my end.","start":1643.735,"end":1645.9149,"sentiment":"neutral","sentiment_score":0.02467850223183632},{"text":"Basic.","start":1648.12,"end":1648.6,"sentiment":"neutral","sentiment_score":0.01667986996471882},{"text":"Basic.","start":1648.6,"end":1649.0801,"sentiment":"neutral","sentiment_score":0.016058778390288353},{"text":"Basic.","start":1649.0801,"end":1649.5801,"sentiment":"neutral","sentiment_score":0.015736190602183342},{"text":"Channel.","start":1653.8,"end":1654.3,"sentiment":"neutral","sentiment_score":0.012104538269340992}],"sentiment":"neutral","sentiment_score":0.021500616256768506,"num_words":12,"start":1643.735,"end":1654.3},{"sentences":[{"text":"Do you click back on on basic?","start":1655.0,"end":1657.34,"sentiment":"neutral","sentiment_score":0.0015050687028893403},{"text":"Don't send me a photo because I've already got one here.","start":1658.4401,"end":1661.02,"sentiment":"neutral","sentiment_score":-0.10173855688084256},{"text":"Basic.","start":1669.225,"end":1669.725,"sentiment":"neutral","sentiment_score":0.0031859595328569412},{"text":"A NYR.","start":1685.28,"end":1687.5399,"sentiment":"neutral","sentiment_score":0.006061971187591553},{"text":"Okay.","start":1687.6799,"end":1688.1799,"sentiment":"neutral","sentiment_score":0.019710790365934372}],"sentiment":"neutral","sentiment_score":-0.048798543295230375,"num_words":22,"start":1655.0,"end":1688.1799},{"sentences":[{"text":"See, you've got the country region.","start":1689.36,"end":1691.635,"sentiment":"neutral","sentiment_score":0.013156523617605368},{"text":"You got none.","start":1691.635,"end":1692.535,"sentiment":"neutral","sentiment_score":-0.023356353243192036},{"text":"Can you click on that?","start":1694.595,"end":1695.555,"sentiment":"neutral","sentiment_score":0.010179118439555167},{"text":"You should be able to see Australia.","start":1695.555,"end":1697.095,"sentiment":"neutral","sentiment_score":0.06730954029730388},{"text":"Click on Australia and just click on save and apply.","start":1698.8351,"end":1702.4551,"sentiment":"neutral","sentiment_score":0.04662791080772877}],"sentiment":"neutral","sentiment_score":0.032168114978459575,"num_words":31,"start":1689.36,"end":1702.4551},{"sentences":[{"text":"And once that's saved, I need you to click on the band.","start":1706.67,"end":1710.93,"sentiment":"neutral","sentiment_score":0.020388238752881687},{"text":"Just underneath here, you got band.","start":1711.31,"end":1713.09,"sentiment":"neutral","sentiment_score":0.016605042852461338},{"text":"I need you to change that.","start":1715.0701,"end":1716.93,"sentiment":"neutral","sentiment_score":0.022426399091879528},{"text":"It's got a plus m plus a C plus a X plus BE.","start":1718.455,"end":1723.355,"sentiment":"neutral","sentiment_score":0.015907586337282106},{"text":"Oh, this yeah.","start":1725.895,"end":1726.695,"sentiment":"neutral","sentiment_score":0.022077516963084538}],"sentiment":"neutral","sentiment_score":0.01879696724936366,"num_words":40,"start":1706.67,"end":1726.695},{"sentences":[{"text":"When it when it scrolls down, can you send me a photo so I can tell you which one to select, please?","start":1726.695,"end":1732.7949,"sentiment":"neutral","sentiment_score":0.03113266173750162},{"text":"Yeah.","start":1736.2699,"end":1736.5099,"sentiment":"neutral","sentiment_score":0.017356984317302704},{"text":"You got band.","start":1736.5099,"end":1737.3099,"sentiment":"neutral","sentiment_score":0.013887248312433561},{"text":"You click on that, and that should scroll down.","start":1737.3099,"end":1739.4099,"sentiment":"neutral","sentiment_score":0.013120188067356745},{"text":"Give you different settings.","start":1739.95,"end":1741.09,"sentiment":"neutral","sentiment_score":0.005433819722384214}],"sentiment":"neutral","sentiment_score":0.022660365614753503,"num_words":39,"start":1726.695,"end":1741.09},{"sentences":[{"text":"Can you send me a photo, please?","start":1744.35,"end":1746.0499,"sentiment":"neutral","sentiment_score":-0.04026702844670841},{"text":"No.","start":1753.935,"end":1754.175,"sentiment":"neutral","sentiment_score":-0.19537194073200223},{"text":"No.","start":1754.175,"end":1754.3351,"sentiment":"neutral","sentiment_score":-0.2220587432384491},{"text":"You're in the wrong sorry.","start":1754.3351,"end":1755.375,"sentiment":"neutral","sentiment_score":-0.2880812644958496},{"text":"Go back to basic.","start":1755.375,"end":1756.515,"sentiment":"neutral","sentiment_score":-0.13435292802751064}],"sentiment":"neutral","sentiment_score":-0.1487287732048167,"num_words":18,"start":1744.35,"end":1756.515},{"sentences":[{"text":"Back to basic.","start":1757.935,"end":1758.8151,"sentiment":"neutral","sentiment_score":-0.06509842226902644},{"text":"And where you changed to Australia, just underneath that, you'll you'll have banned.","start":1758.8151,"end":1764.1799,"sentiment":"neutral","sentiment_score":-0.13321604465062803},{"text":"Well, it shouldn't be changing you to stereo.","start":1772.88,"end":1775.38,"sentiment":"neutral","sentiment_score":-0.09921171702444553},{"text":"What the hell?","start":1782.255,"end":1783.235,"sentiment":"negative","sentiment_score":-0.47557923197746277},{"text":"Okay.","start":1790.68,"end":1790.92,"sentiment":"neutral","sentiment_score":-0.23059672117233276}],"sentiment":"neutral","sentiment_score":-0.1563618571630546,"num_words":28,"start":1757.935,"end":1790.92},{"sentences":[{"text":"This is something not right here.","start":1790.92,"end":1793.26,"sentiment":"neutral","sentiment_score":-0.3208180069923401},{"text":"Alright.","start":1797.9601,"end":1798.4401,"sentiment":"neutral","sentiment_score":-0.053132858127355576},{"text":"Let's just let me just check something.","start":1798.4401,"end":1801.4801,"sentiment":"neutral","sentiment_score":-0.021151351077216014},{"text":"Sorry, mate.","start":1801.4801,"end":1802.3,"sentiment":"neutral","sentiment_score":-0.14208801835775375},{"text":"Let's have a look.","start":1803.305,"end":1804.1849,"sentiment":"neutral","sentiment_score":-0.03399279247969389}],"sentiment":"neutral","sentiment_score":-0.12731237821280955,"num_words":20,"start":1790.92,"end":1804.1849},{"sentences":[{"text":"Alright.","start":1804.1849,"end":1804.425,"sentiment":"neutral","sentiment_score":0.005875252187252045},{"text":"Can we just go back to home?","start":1804.425,"end":1806.605,"sentiment":"neutral","sentiment_score":-0.015936976298689842},{"text":"Up the top there, you you should have a tab.","start":1811.225,"end":1814.125,"sentiment":"neutral","sentiment_score":-0.009370047505944968},{"text":"Oh, no.","start":1814.665,"end":1814.985,"sentiment":"neutral","sentiment_score":-0.22778531908988953},{"text":"It doesn't show you anymore.","start":1814.985,"end":1816.425,"sentiment":"neutral","sentiment_score":-0.310721755027771}],"sentiment":"neutral","sentiment_score":-0.08834253881126643,"num_words":25,"start":1804.1849,"end":1816.425},{"sentences":[{"text":"So what the hell?","start":1816.425,"end":1817.405,"sentiment":"neutral","sentiment_score":-0.20158209279179573},{"text":"Just click on reset then.","start":1819.21,"end":1821.15,"sentiment":"neutral","sentiment_score":-0.10363171398639678},{"text":"Can you click on reset down the bottom which got save and apply, and the other one's got reset?","start":1822.8099,"end":1827.23,"sentiment":"neutral","sentiment_score":-0.05473961632110571},{"text":"Why did this go empty for?","start":1829.53,"end":1831.23,"sentiment":"negative","sentiment_score":-0.40191483994325},{"text":"Okay.","start":1850.23,"end":1850.71,"sentiment":"neutral","sentiment_score":-0.03201834857463837}],"sentiment":"neutral","sentiment_score":-0.13737277255526611,"num_words":35,"start":1816.425,"end":1850.71},{"sentences":[{"text":"Show me.","start":1850.71,"end":1856.95,"sentiment":"neutral","sentiment_score":-0.052141280844807625},{"text":"But empty again Or like before?","start":1856.95,"end":1861.225,"sentiment":"neutral","sentiment_score":-0.09037383894125621},{"text":"Oh, hang on.","start":1861.365,"end":1862.005,"sentiment":"neutral","sentiment_score":-0.08632569511731465},{"text":"Okay.","start":1862.005,"end":1862.325,"sentiment":"neutral","sentiment_score":-0.012719498947262764},{"text":"Got it.","start":1862.325,"end":1862.905,"sentiment":"neutral","sentiment_score":0.017443987540900707}],"sentiment":"neutral","sentiment_score":-0.06309530032532555,"num_words":14,"start":1850.71,"end":1862.905},{"sentences":[{"text":"Okay.","start":1865.445,"end":1865.845,"sentiment":"neutral","sentiment_score":0.0000646449625492096},{"text":"So it's gone back to that.","start":1865.845,"end":1867.125,"sentiment":"neutral","sentiment_score":-0.062099795788526535},{"text":"Oh my god.","start":1867.125,"end":1867.9249,"sentiment":"neutral","sentiment_score":-0.1158343106508255},{"text":"Okay.","start":1867.9249,"end":1868.325,"sentiment":"neutral","sentiment_score":0.0146617591381073},{"text":"One second.","start":1868.325,"end":1869.065,"sentiment":"neutral","sentiment_score":0.006549726240336895}],"sentiment":"neutral","sentiment_score":-0.05325198846940811,"num_words":13,"start":1865.445,"end":1869.065},{"sentences":[{"text":"I'm just gonna put you an arrow where you need to click on.","start":1869.205,"end":1872.565,"sentiment":"neutral","sentiment_score":0.02261029785642257},{"text":"Alright?","start":1872.565,"end":1873.065,"sentiment":"neutral","sentiment_score":0.026768282055854797},{"text":"Yeah.","start":1885.68,"end":1886.18,"sentiment":"neutral","sentiment_score":0.02832777239382267},{"text":"Okay.","start":1893.725,"end":1894.125,"sentiment":"neutral","sentiment_score":0.033739082515239716},{"text":"So with the arrow, I'll put the arrow.","start":1894.125,"end":1895.6449,"sentiment":"neutral","sentiment_score":0.037860778626054525}],"sentiment":"neutral","sentiment_score":0.02856896825445195,"num_words":24,"start":1869.205,"end":1895.6449},{"sentences":[{"text":"Can you click on that?","start":1895.6449,"end":1896.6849,"sentiment":"neutral","sentiment_score":0.030268320441246034},{"text":"It'll scroll down, and it'll show you different settings.","start":1896.6849,"end":1900.385,"sentiment":"neutral","sentiment_score":0.06611942582660252},{"text":"Just when it scrolls down, take the photos, send it to me so I can tell you which settings to select.","start":1901.4049,"end":1907.5,"sentiment":"neutral","sentiment_score":0.08869702351235208},{"text":"Okay.","start":1921.575,"end":1922.0549,"sentiment":"neutral","sentiment_score":0.26703548431396484},{"text":"Good.","start":1922.0549,"end":1922.5549,"sentiment":"positive","sentiment_score":0.535005509853363}],"sentiment":"neutral","sentiment_score":0.09219175466411822,"num_words":37,"start":1895.6449,"end":1922.5549},{"sentences":[{"text":"IXIN.","start":1924.215,"end":1924.715,"sentiment":"neutral","sentiment_score":0.2971629500389099},{"text":"I see.","start":1929.8501,"end":1930.67,"sentiment":"neutral","sentiment_score":0.11246772110462189},{"text":"It's only got what?","start":1933.53,"end":1934.49,"sentiment":"neutral","sentiment_score":0.015317488927394152},{"text":"Four settings?","start":1934.49,"end":1935.2301,"sentiment":"neutral","sentiment_score":0.004869008902460336},{"text":"Okay.","start":1939.255,"end":1939.575,"sentiment":"neutral","sentiment_score":0.05141342431306839}],"sentiment":"neutral","sentiment_score":0.06445197900757194,"num_words":10,"start":1924.215,"end":1939.575},{"sentences":[{"text":"Just click the bottom one, a x, and just click on save and apply.","start":1939.575,"end":1946.315,"sentiment":"neutral","sentiment_score":0.053503580657499175},{"text":"Yeah.","start":1969.825,"end":1970.065,"sentiment":"neutral","sentiment_score":0.05970228090882301},{"text":"Because this one might be the a x different yeah.","start":1970.065,"end":1973.985,"sentiment":"neutral","sentiment_score":-0.00032330155372619664},{"text":"Because this is a y yours is a Wi Fi six.","start":1973.985,"end":1975.905,"sentiment":"neutral","sentiment_score":0.009422856637022713},{"text":"That's why mine's a Wi Fi seven.","start":1975.905,"end":1978.005,"sentiment":"neutral","sentiment_score":0.0035309380951470564}],"sentiment":"neutral","sentiment_score":0.021718311261623924,"num_words":43,"start":1939.575,"end":1978.005},{"sentences":[{"text":"So no.","start":1978.87,"end":1979.4299,"sentiment":"neutral","sentiment_score":-0.03701532632112503},{"text":"That's right.","start":1979.4299,"end":1979.9099,"sentiment":"neutral","sentiment_score":0.05287623405456543},{"text":"So the a x is correct.","start":1979.9099,"end":1981.37,"sentiment":"neutral","sentiment_score":0.1312279887497425},{"text":"So what did you save and apply?","start":1981.59,"end":1983.53,"sentiment":"neutral","sentiment_score":0.12738648908478872},{"text":"Changes successfully did not turn off your or reboot your router device during this time.","start":1987.4299,"end":1993.03,"sentiment":"neutral","sentiment_score":-0.12202223787705103}],"sentiment":"neutral","sentiment_score":-0.003735574893653393,"num_words":32,"start":1978.87,"end":1993.03},{"sentences":[{"text":"Okay.","start":1993.03,"end":1993.35,"sentiment":"neutral","sentiment_score":0.03405309095978737},{"text":"Has it finished?","start":1993.35,"end":1994.25,"sentiment":"neutral","sentiment_score":0.047363405426343284},{"text":"Okay.","start":1995.905,"end":1996.225,"sentiment":"neutral","sentiment_score":0.05044245719909668},{"text":"So what do you see now on your screen?","start":1996.225,"end":1998.245,"sentiment":"neutral","sentiment_score":0.045256361779239446},{"text":"Can you see home at the top?","start":2004.545,"end":2006.325,"sentiment":"neutral","sentiment_score":0.042117751602615626}],"sentiment":"neutral","sentiment_score":0.044224632460446583,"num_words":21,"start":1993.03,"end":2006.325},{"sentences":[{"text":"Okay.","start":2008.82,"end":2009.14,"sentiment":"neutral","sentiment_score":0.03729211539030075},{"text":"Can you click on home?","start":2009.14,"end":2010.44,"sentiment":"neutral","sentiment_score":0.02430597469210625},{"text":"Alright.","start":2012.5,"end":2012.98,"sentiment":"neutral","sentiment_score":0.05342008918523789},{"text":"Then once you click on home, I want you to click on management.","start":2012.98,"end":2016.5199,"sentiment":"neutral","sentiment_score":0.040344119215240844},{"text":"Once you click on management, I want you to click on system settings just on the bottom there in a icon there.","start":2019.705,"end":2028.425,"sentiment":"neutral","sentiment_score":0.049469386650757355}],"sentiment":"neutral","sentiment_score":0.043453384146449114,"num_words":42,"start":2008.82,"end":2028.425},{"sentences":[{"text":"You'll see system settings.","start":2028.425,"end":2029.725,"sentiment":"neutral","sentiment_score":0.04376841988414526},{"text":"You see that?","start":2033.46,"end":2034.28,"sentiment":"neutral","sentiment_score":0.03331907403965791},{"text":"So once you once you click on home and you click on management on your right hand side, down just underneath it on onto your left, you'll see system settings.","start":2038.02,"end":2047.62,"sentiment":"neutral","sentiment_score":0.06190651059150696},{"text":"You see that?","start":2047.62,"end":2048.52,"sentiment":"neutral","sentiment_score":0.07671155532201131},{"text":"You click on system settings, you'll see account and you'll see system.","start":2050.715,"end":2054.895,"sentiment":"neutral","sentiment_score":0.023896446529154975}],"sentiment":"neutral","sentiment_score":0.050944581609935716,"num_words":52,"start":2028.425,"end":2054.895},{"sentences":[{"text":"Can you see that?","start":2055.2751,"end":2056.335,"sentiment":"neutral","sentiment_score":0.028384347911924124},{"text":"Hang on.","start":2059.195,"end":2059.595,"sentiment":"neutral","sentiment_score":0.013167226687073708},{"text":"Let me just have a look.","start":2059.595,"end":2060.895,"sentiment":"neutral","sentiment_score":0.04365202225744724},{"text":"Yeah.","start":2067.03,"end":2067.27,"sentiment":"neutral","sentiment_score":0.05273515358567238},{"text":"Now click on system, and down the bottom there, you'll see reboot.","start":2067.27,"end":2072.8699,"sentiment":"neutral","sentiment_score":0.027622201169530552}],"sentiment":"neutral","sentiment_score":0.03143942184746265,"num_words":25,"start":2055.2751,"end":2072.8699},{"sentences":[{"text":"Right?","start":2072.8699,"end":2073.3699,"sentiment":"neutral","sentiment_score":0.026416901499032978},{"text":"So you've got account, and then you got system.","start":2077.2249,"end":2079.885,"sentiment":"neutral","sentiment_score":0.025696427043941285},{"text":"Okay.","start":2087.545,"end":2087.9448,"sentiment":"neutral","sentiment_score":0.0435389056801796},{"text":"One second.","start":2087.9448,"end":2088.665,"sentiment":"neutral","sentiment_score":0.037121307104825974},{"text":"Alright.","start":2088.665,"end":2089.145,"sentiment":"neutral","sentiment_score":0.08375251293182373}],"sentiment":"neutral","sentiment_score":0.03280134126543999,"num_words":14,"start":2072.8699,"end":2089.145},{"sentences":[{"text":"So I'll do this for one second.","start":2089.145,"end":2092.365,"sentiment":"neutral","sentiment_score":0.08589199078934533},{"text":"I just sent you a photo.","start":2108.665,"end":2109.7852,"sentiment":"neutral","sentiment_score":0.07678758228818576},{"text":"Can you click on that where the arrow's pointing?","start":2109.7852,"end":2112.0251,"sentiment":"neutral","sentiment_score":0.042344462126493454},{"text":"It's got system.","start":2112.0251,"end":2113.085,"sentiment":"neutral","sentiment_score":0.03820238386591276},{"text":"Okay.","start":2121.41,"end":2121.73,"sentiment":"neutral","sentiment_score":0.07366527616977692}],"sentiment":"neutral","sentiment_score":0.06274392369848031,"num_words":26,"start":2089.145,"end":2121.73},{"sentences":[{"text":"Now down the bottom there, you'll see blue tabs.","start":2121.73,"end":2124.47,"sentiment":"neutral","sentiment_score":0.05817781347367498},{"text":"Right down the bottom, you'll see reboot.","start":2124.53,"end":2126.47,"sentiment":"neutral","sentiment_score":0.0464215273303645},{"text":"You see reboot?","start":2126.93,"end":2127.8298,"sentiment":"neutral","sentiment_score":0.023122890541950863},{"text":"Can you click on reboot?","start":2128.45,"end":2129.8298,"sentiment":"neutral","sentiment_score":0.026762065663933753},{"text":"And then a little thing will come up saying that you saw reboot the device.","start":2131.4949,"end":2136.2148,"sentiment":"neutral","sentiment_score":0.0004934539397557576}],"sentiment":"neutral","sentiment_score":0.027157226195320103,"num_words":39,"start":2121.73,"end":2136.2148},{"sentences":[{"text":"You click on okay.","start":2136.2148,"end":2137.355,"sentiment":"neutral","sentiment_score":0.043380570597946644},{"text":"Then you should be able to see the Airtel five g.","start":2143.86,"end":2146.9202,"sentiment":"neutral","sentiment_score":0.1059418571266261},{"text":"Yeah.","start":2152.1,"end":2152.34,"sentiment":"neutral","sentiment_score":0.06639835983514786},{"text":"Yeah.","start":2152.34,"end":2152.5,"sentiment":"neutral","sentiment_score":0.09965793788433076},{"text":"No worries.","start":2152.5,"end":2153.2402,"sentiment":"neutral","sentiment_score":0.1440255343914032}],"sentiment":"neutral","sentiment_score":0.09436789880457677,"num_words":19,"start":2136.2148,"end":2153.2402},{"sentences":[{"text":"It take about takes about sixty seconds for it to reboot properly.","start":2153.86,"end":2157.2402,"sentiment":"neutral","sentiment_score":0.02434183657169342},{"text":"Once that's rebooted and it's finished, just go back to your Wi Fi check and see if the five g comes up.","start":2158.255,"end":2167.875,"sentiment":"neutral","sentiment_score":0.07344372130253098},{"text":"Also, I just wanna check another thing from the back end of Super Networks.","start":2173.46,"end":2179.32,"sentiment":"neutral","sentiment_score":0.00064457008349044},{"text":"So your address is Unit 51590 Swain Street.","start":2181.78,"end":2185.94,"sentiment":"neutral","sentiment_score":0.019002079963684082},{"text":"Yeah?","start":2185.94,"end":2186.44,"sentiment":"neutral","sentiment_score":0.017276456579566002}],"sentiment":"neutral","sentiment_score":0.036599666403051005,"num_words":57,"start":2153.86,"end":2186.44},{"sentences":[{"text":"Okay.","start":2188.365,"end":2188.865,"sentiment":"neutral","sentiment_score":0.03276461362838745},{"text":"Super Networks.","start":2190.7651,"end":2191.665,"sentiment":"neutral","sentiment_score":0.016579275019466877},{"text":"Come on.","start":2191.725,"end":2192.465,"sentiment":"neutral","sentiment_score":0.01403990387916565},{"text":"I I'm just waiting for security code to come through from Super Networks so I can just check your back end.","start":2226.0352,"end":2232.07,"sentiment":"neutral","sentiment_score":-0.029229088908150083},{"text":"Alright.","start":2242.4949,"end":2242.9949,"sentiment":"neutral","sentiment_score":0.02676302194595337}],"sentiment":"neutral","sentiment_score":-0.018260921248131327,"num_words":27,"start":2188.365,"end":2242.9949},{"sentences":[{"text":"Let's come on.","start":2243.775,"end":2246.195,"sentiment":"neutral","sentiment_score":0.015512656420469284},{"text":"478038.","start":2248.095,"end":2252.275,"sentiment":"neutral","sentiment_score":0.0100865475833416},{"text":"Alright.","start":2253.775,"end":2254.275,"sentiment":"neutral","sentiment_score":0.03103979490697384},{"text":"Hang on one second.","start":2268.1748,"end":2269.555,"sentiment":"neutral","sentiment_score":-0.02989560505375266},{"text":"Yeah.","start":2281.83,"end":2282.07,"sentiment":"neutral","sentiment_score":-0.05524460598826408}],"sentiment":"neutral","sentiment_score":-0.008716271445155143,"num_words":10,"start":2243.775,"end":2282.07},{"sentences":[{"text":"It's probably still it's still probably winding up the router.","start":2282.07,"end":2287.11,"sentiment":"neutral","sentiment_score":-0.24976083636283875},{"text":"Just give it another thirty seconds to a minute a minute.","start":2287.11,"end":2289.77,"sentiment":"neutral","sentiment_score":-0.13737473569133066},{"text":"Pending.","start":2307.345,"end":2307.845,"sentiment":"neutral","sentiment_score":-0.10989628732204436},{"text":"Why is this pending?","start":2310.0,"end":2311.3,"sentiment":"neutral","sentiment_score":-0.17990094423294067},{"text":"Okay.","start":2317.44,"end":2317.94,"sentiment":"neutral","sentiment_score":-0.1264980137348175}],"sentiment":"neutral","sentiment_score":-0.18387883460080182,"num_words":27,"start":2282.07,"end":2317.94},{"sentences":[{"text":"Okay.","start":2323.5852,"end":2323.985,"sentiment":"neutral","sentiment_score":-0.18397486209869385},{"text":"There's something wrong with the back end of Super Networks.","start":2323.985,"end":2327.665,"sentiment":"negative","sentiment_score":-0.4143806114792824},{"text":"That's why we're having problems with the Wi Fi.","start":2327.665,"end":2330.245,"sentiment":"negative","sentiment_score":-0.38774245315127903},{"text":"It's a network issue.","start":2330.945,"end":2332.3052,"sentiment":"negative","sentiment_score":-0.4073212966322899},{"text":"Let me just double check something.","start":2332.3052,"end":2334.245,"sentiment":"neutral","sentiment_score":-0.12946615368127823}],"sentiment":"negative","sentiment_score":-0.3407848387956619,"num_words":30,"start":2323.5852,"end":2334.245},{"sentences":[{"text":"Okay.","start":2401.8599,"end":2402.3599,"sentiment":"neutral","sentiment_score":-0.06085691601037979},{"text":"So what's happened here?","start":2403.8599,"end":2405.48,"sentiment":"neutral","sentiment_score":-0.09183952398598194},{"text":"Okay.","start":2411.355,"end":2411.855,"sentiment":"neutral","sentiment_score":-0.03156958147883415},{"text":"Just bear with me for a second.","start":2413.435,"end":2415.055,"sentiment":"neutral","sentiment_score":-0.053131762359823496},{"text":"We're seeing there's a a back end issue here with Super Networks.","start":2415.275,"end":2419.835,"sentiment":"neutral","sentiment_score":-0.1420615433404843}],"sentiment":"neutral","sentiment_score":-0.10145781800150871,"num_words":25,"start":2401.8599,"end":2419.835},{"sentences":[{"text":"Hang on.","start":2419.835,"end":2420.46,"sentiment":"neutral","sentiment_score":-0.16503286361694336},{"text":"Just let me fix this up.","start":2420.8599,"end":2422.48,"sentiment":"neutral","sentiment_score":-0.09805878127614658},{"text":"Okay.","start":2437.895,"end":2438.375,"sentiment":"neutral","sentiment_score":-0.00021734461188316345},{"text":"So service.","start":2438.375,"end":2440.475,"sentiment":"neutral","sentiment_score":-0.0015616295859217644},{"text":"Okay.","start":2449.6301,"end":2449.87,"sentiment":"neutral","sentiment_score":0.013186355121433737}],"sentiment":"neutral","sentiment_score":-0.07571438862942159,"num_words":12,"start":2419.835,"end":2449.87},{"sentences":[{"text":"Here we go.","start":2449.87,"end":2450.77,"sentiment":"neutral","sentiment_score":0.019937130933006603},{"text":"Active.","start":2451.71,"end":2452.21,"sentiment":"neutral","sentiment_score":0.01761493645608425},{"text":"So you've got a little white box on the wall there, a little white NTD box from Super Networks, and that little white box is connected to your router.","start":2463.445,"end":2475.205,"sentiment":"neutral","sentiment_score":0.006714804017723635},{"text":"Correct?","start":2475.205,"end":2475.705,"sentiment":"neutral","sentiment_score":0.006979180499911308},{"text":"Okay.","start":2477.4,"end":2477.9,"sentiment":"neutral","sentiment_score":0.0125594362616539}],"sentiment":"neutral","sentiment_score":0.008334121786590133,"num_words":35,"start":2449.87,"end":2477.9},{"sentences":[{"text":"In the router so from the white box to the router, you got the Ethernet going to the one port on the little white box.","start":2477.96,"end":2486.28,"sentiment":"neutral","sentiment_score":0.00026948150247335434},{"text":"In the back of the router, it's the WAN port.","start":2486.28,"end":2489.8,"sentiment":"neutral","sentiment_score":-0.006755627924576402},{"text":"Right?","start":2489.8,"end":2490.3,"sentiment":"neutral","sentiment_score":-0.008792072534561157},{"text":"If you please check here.","start":2493.345,"end":2494.5452,"sentiment":"neutral","sentiment_score":0.001584337092936039},{"text":"Thanks.","start":2494.5452,"end":2495.0452,"sentiment":"neutral","sentiment_score":0.16662494838237762}],"sentiment":"neutral","sentiment_score":0.002498459991156345,"num_words":42,"start":2477.96,"end":2495.0452},{"sentences":[{"text":"Maybe maybe just send me a photo if you don't mind.","start":2516.095,"end":2518.2551,"sentiment":"neutral","sentiment_score":0.027215303853154182},{"text":"That'll be much appreciated.","start":2518.2551,"end":2519.5552,"sentiment":"neutral","sentiment_score":0.30917494371533394},{"text":"So today, it's showing no Internet.","start":2529.54,"end":2532.12,"sentiment":"neutral","sentiment_score":-0.20151382063825926},{"text":"But I just logged in to the back end of Super Networks, and it was showing a failure there.","start":2533.1401,"end":2539.46,"sentiment":"neutral","sentiment_score":-0.19688304552906438},{"text":"Alright.","start":2539.46,"end":2539.96,"sentiment":"neutral","sentiment_score":0.03502233326435089}],"sentiment":"neutral","sentiment_score":-0.08240903264320479,"num_words":41,"start":2516.095,"end":2539.96},{"sentences":[{"text":"Yeah.","start":2540.58,"end":2540.82,"sentiment":"neutral","sentiment_score":0.07181371748447418},{"text":"Alright.","start":2540.82,"end":2541.22,"sentiment":"neutral","sentiment_score":0.22981731593608856},{"text":"Perfect.","start":2541.22,"end":2541.72,"sentiment":"positive","sentiment_score":0.4028688669204712},{"text":"Okay.","start":2544.665,"end":2545.165,"sentiment":"neutral","sentiment_score":0.12862706184387207},{"text":"Alright.","start":2550.105,"end":2550.605,"sentiment":"neutral","sentiment_score":0.08634614944458008}],"sentiment":"neutral","sentiment_score":0.1838946223258972,"num_words":5,"start":2540.58,"end":2550.605},{"sentences":[{"text":"So that little white box, on the right side, you should have four lights.","start":2551.945,"end":2557.065,"sentiment":"neutral","sentiment_score":0.0067137422572289196},{"text":"One of them are flashing.","start":2557.065,"end":2558.205,"sentiment":"neutral","sentiment_score":-0.03914199098944664},{"text":"Is that the way it is at the moment when you look at it?","start":2559.49,"end":2562.31,"sentiment":"neutral","sentiment_score":-0.03706278279423714},{"text":"Hang on.","start":2566.77,"end":2567.1702,"sentiment":"neutral","sentiment_score":-0.04126371070742607},{"text":"You got a yellow cable there that's not plugged into anywhere.","start":2567.1702,"end":2570.77,"sentiment":"neutral","sentiment_score":-0.11889934133399617}],"sentiment":"neutral","sentiment_score":-0.04371775431639474,"num_words":46,"start":2551.945,"end":2570.77},{"sentences":[{"text":"What what's that as big cable, is it?","start":2570.77,"end":2573.03,"sentiment":"neutral","sentiment_score":-0.058597379364073277},{"text":"Okay.","start":2576.315,"end":2576.815,"sentiment":"neutral","sentiment_score":-0.01863664388656616},{"text":"So you got a table that's can you turn can you turn the router where I can see the cables, please, where it's plugged into?","start":2578.795,"end":2587.87,"sentiment":"neutral","sentiment_score":-0.009800242185592651},{"text":"And send me a photo if you don't mind.","start":2588.01,"end":2590.03,"sentiment":"neutral","sentiment_score":-0.01136054222782453},{"text":"Because we might have to we might have to unplug everything for twenty minutes because I think there's been a confusion between the little white box.","start":2592.1702,"end":2606.555,"sentiment":"neutral","sentiment_score":-0.2200572914802111}],"sentiment":"neutral","sentiment_score":-0.09501675640543301,"num_words":69,"start":2570.77,"end":2606.555},{"sentences":[{"text":"It's been sending out the wrong signals to the router, and that's why the router's not showing a Wi Fi or anything like that.","start":2606.855,"end":2613.035,"sentiment":"neutral","sentiment_score":-0.25053007652362186},{"text":"Oh, yeah.","start":2621.73,"end":2622.05,"sentiment":"neutral","sentiment_score":0.02781209535896778},{"text":"Got it.","start":2622.05,"end":2622.45,"sentiment":"neutral","sentiment_score":0.08069432526826859},{"text":"Alright.","start":2622.45,"end":2622.69,"sentiment":"neutral","sentiment_score":0.2116301506757736},{"text":"Beautiful.","start":2622.69,"end":2623.19,"sentiment":"positive","sentiment_score":0.4445761144161224}],"sentiment":"neutral","sentiment_score":-0.17131675767401855,"num_words":30,"start":2606.855,"end":2623.19},{"sentences":[{"text":"Alright.","start":2623.89,"end":2624.21,"sentiment":"neutral","sentiment_score":0.1565244197845459},{"text":"So that's a WAIN port.","start":2624.21,"end":2626.15,"sentiment":"neutral","sentiment_score":0.07572075054049492},{"text":"Yep.","start":2626.29,"end":2626.69,"sentiment":"neutral","sentiment_score":0.09668819606304167},{"text":"That's correct.","start":2626.69,"end":2627.59,"sentiment":"neutral","sentiment_score":0.14510773122310638},{"text":"Alright.","start":2628.735,"end":2629.235,"sentiment":"neutral","sentiment_score":-0.002165479818359018}],"sentiment":"neutral","sentiment_score":0.0919866351177916,"num_words":10,"start":2623.89,"end":2629.235},{"sentences":[{"text":"So now what we need to do is on the router, you see that black the little black cable that's plugged into the router?","start":2629.5352,"end":2637.395,"sentiment":"neutral","sentiment_score":0.0333020950978001},{"text":"Can you pull that out, please?","start":2640.3352,"end":2641.8,"sentiment":"neutral","sentiment_score":0.08599394808212917},{"text":"The little black one.","start":2644.44,"end":2645.32,"sentiment":"neutral","sentiment_score":0.0625227764248848},{"text":"You got the yellow cable that's plugged into the yellow port.","start":2645.32,"end":2648.1401,"sentiment":"neutral","sentiment_score":0.08220920237627896},{"text":"And next to it, you got a little black cable that's plugged in that gives it power to the router.","start":2648.44,"end":2653.1602,"sentiment":"neutral","sentiment_score":0.08681523837149144}],"sentiment":"neutral","sentiment_score":0.06470632415551406,"num_words":65,"start":2629.5352,"end":2653.1602},{"sentences":[{"text":"Can you pull that out, please?","start":2653.1602,"end":2654.62,"sentiment":"neutral","sentiment_score":0.08099852253993352},{"text":"Yeah.","start":2660.055,"end":2660.375,"sentiment":"neutral","sentiment_score":0.06779895722866058},{"text":"Hang on.","start":2660.375,"end":2660.695,"sentiment":"neutral","sentiment_score":0.07241665571928024},{"text":"I'll send you I'll send you an illustration.","start":2660.695,"end":2662.555,"sentiment":"neutral","sentiment_score":0.0896884361281991},{"text":"Hang on one sec.","start":2662.695,"end":2663.835,"sentiment":"neutral","sentiment_score":0.029857810121029615}],"sentiment":"neutral","sentiment_score":0.07312200635316826,"num_words":21,"start":2653.1602,"end":2663.835},{"sentences":[{"text":"Yeah.","start":2665.415,"end":2665.895,"sentiment":"neutral","sentiment_score":0.07431847602128983},{"text":"Let me just send it to you, sir.","start":2665.895,"end":2667.5151,"sentiment":"neutral","sentiment_score":0.1052800603210926},{"text":"Paste.","start":2668.2952,"end":2668.7952,"sentiment":"neutral","sentiment_score":0.08767133206129074},{"text":"I just sent you an yeah.","start":2682.43,"end":2683.47,"sentiment":"neutral","sentiment_score":0.1170488012333711},{"text":"If you could just I just sent you where the arrow is.","start":2683.47,"end":2686.065,"sentiment":"neutral","sentiment_score":0.09716269932687283}],"sentiment":"neutral","sentiment_score":0.10258841035621506,"num_words":28,"start":2665.415,"end":2686.065},{"sentences":[{"text":"If you can pull that out, please, and just leave that out for a second.","start":2686.305,"end":2689.4448,"sentiment":"neutral","sentiment_score":0.03535177658001582},{"text":"No.","start":2690.145,"end":2690.305,"sentiment":"neutral","sentiment_score":-0.16998788714408877},{"text":"Just leave it we're gonna leave it out for twenty minutes, so leave it out.","start":2690.305,"end":2693.285,"sentiment":"neutral","sentiment_score":-0.24078987538814545},{"text":"And the white box, we need to see which is the power power supply that goes to the white box, which I think is this one.","start":2694.385,"end":2705.31,"sentiment":"neutral","sentiment_score":-0.03911079194110174},{"text":"Alright.","start":2705.31,"end":2705.81,"sentiment":"neutral","sentiment_score":0.017353635281324387}],"sentiment":"neutral","sentiment_score":-0.07329459180091989,"num_words":58,"start":2686.305,"end":2705.81},{"sentences":[{"text":"Hang on.","start":2706.1099,"end":2706.59,"sentiment":"neutral","sentiment_score":-0.012804917991161346},{"text":"Let me just follow it.","start":2706.59,"end":2708.53,"sentiment":"neutral","sentiment_score":0.007744802534580231},{"text":"That one.","start":2712.27,"end":2713.01,"sentiment":"neutral","sentiment_score":-0.01625015400350094},{"text":"All those cables, I can't see it properly.","start":2722.615,"end":2724.635,"sentiment":"neutral","sentiment_score":-0.170263497158885},{"text":"Okay.","start":2726.375,"end":2726.615,"sentiment":"neutral","sentiment_score":-0.00981607846915722}],"sentiment":"neutral","sentiment_score":-0.0772950103920367,"num_words":18,"start":2706.1099,"end":2726.615},{"sentences":[{"text":"That goes up there.","start":2726.615,"end":2727.915,"sentiment":"neutral","sentiment_score":-0.000013438519090414047},{"text":"So where's the power supply goes to?","start":2738.6,"end":2741.34,"sentiment":"neutral","sentiment_score":-0.007223858764129025},{"text":"Must be the blue one.","start":2742.36,"end":2743.56,"sentiment":"neutral","sentiment_score":-0.002618522569537163},{"text":"Alright.","start":2743.56,"end":2744.06,"sentiment":"neutral","sentiment_score":0.03653810545802117},{"text":"So it's that blue one.","start":2744.595,"end":2746.135,"sentiment":"neutral","sentiment_score":0.023799369111657143}],"sentiment":"neutral","sentiment_score":0.0041737078519707375,"num_words":22,"start":2726.615,"end":2746.135},{"sentences":[{"text":"Okay.","start":2746.195,"end":2746.595,"sentiment":"neutral","sentiment_score":0.02621391974389553},{"text":"So just bear with me for a second.","start":2746.595,"end":2748.615,"sentiment":"neutral","sentiment_score":-0.01029338245280087},{"text":"Copy.","start":2750.675,"end":2751.175,"sentiment":"neutral","sentiment_score":0.011444216594099998},{"text":"Paste.","start":2752.915,"end":2753.415,"sentiment":"neutral","sentiment_score":0.016044899821281433},{"text":"This one.","start":2756.115,"end":2756.935,"sentiment":"neutral","sentiment_score":0.014595355838537216}],"sentiment":"neutral","sentiment_score":0.00004205293953418745,"num_words":13,"start":2746.195,"end":2756.935},{"sentences":[{"text":"So where the arrow is pointing, I need you to take that power supply out of the wall, please.","start":2765.1401,"end":2772.92,"sentiment":"neutral","sentiment_score":-0.02926703979947457},{"text":"Yeah.","start":2778.1548,"end":2778.6348,"sentiment":"neutral","sentiment_score":0.05099884048104286},{"text":"So those two should be out.","start":2778.6348,"end":2780.9548,"sentiment":"neutral","sentiment_score":0.028431948895255726},{"text":"The one from the router should be out, and that one's gonna come out.","start":2780.9548,"end":2784.3948,"sentiment":"neutral","sentiment_score":0.04373997902231557},{"text":"Now we're gonna leave those two out for twenty minutes.","start":2784.3948,"end":2787.595,"sentiment":"neutral","sentiment_score":-0.054481882601976395}],"sentiment":"neutral","sentiment_score":-0.005338846840895712,"num_words":50,"start":2765.1401,"end":2787.595},{"sentences":[{"text":"Okay?","start":2787.595,"end":2788.095,"sentiment":"neutral","sentiment_score":0.0025292951613664627},{"text":"And in twenty minutes okay.","start":2790.03,"end":2791.9502,"sentiment":"neutral","sentiment_score":-0.029282866418361662},{"text":"So you've taken it out because you're offline.","start":2791.9502,"end":2793.81,"sentiment":"neutral","sentiment_score":-0.14468486979603767},{"text":"In twenty minutes, I will text you.","start":2794.11,"end":2796.29,"sentiment":"neutral","sentiment_score":-0.04486712653722082},{"text":"I might take a little bit longer than twenty minutes, but right about twenty minutes, I will text you and tell you to put it back on, please.","start":2796.4302,"end":2802.85,"sentiment":"neutral","sentiment_score":-0.04710468051156828}],"sentiment":"neutral","sentiment_score":-0.05988499868128981,"num_words":49,"start":2787.595,"end":2802.85},{"sentences":[{"text":"Alright.","start":2804.555,"end":2804.875,"sentiment":"neutral","sentiment_score":0.07300514727830887},{"text":"So just give me twenty minutes.","start":2804.875,"end":2806.335,"sentiment":"neutral","sentiment_score":0.025870343049367268},{"text":"And I think I think I did find out what the problem was, and I'll I'll fix that up from here.","start":2806.3948,"end":2810.6548,"sentiment":"neutral","sentiment_score":-0.06701605376743135},{"text":"Alright.","start":2811.1948,"end":2811.595,"sentiment":"neutral","sentiment_score":0.10119412839412688},{"text":"Just we're gonna give it twenty minutes for the router to 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How are you? I'm not really good, actually. I think you know me already. I'm the resident 515 Slash 91 Street, Ganderlin. Rifaad, m in Romji, r for Romeo, e for India, and then I a t. I I t. R for India, r for India r for Romeo. Sorry. R for Romeo, e for India, f for Farmington, and then e for alpha, double alpha, and then t for tango. Yeah. From z? Yeah. I think I think I called you I I called you a couple of months ago, but I think I remember I recognize your voice as well. And I don't know why since yesterday, there is no Wi Fi in my apartment until today. Since yesterday, when I come into work, And then I'm coming to work at 07:00. How I'm gonna ring you? Because there's no service. Yeah. Because there is no Wi Fi. How I'm gonna using it? There is no Internet connection. Oh my god. Like, do you have anyone, like, different person? Because you never solved my problem literally. Because there is not any Wi Fi. Like, when I try to connect, there is not unable to connect the Wi Fi. You know what? You're not help you're not you're not helpful for us. Like, you're not helpful for the customer. Yeah. Because you're not making clear. You're just, like, sort of, like, a. No. Because because I told you that I cannot connect the Wi Fi because I tried to connect with my with my television. It cannot. With my iPad, it cannot. With my phone, I cannot. I use the 5G1. There is no there is no Internet of the 5G1. I do have WhatsApp. Now are you and now I'm calling you with my own data. So One. No. I don't call you with the Wi Fi. I call you with my own data. Not Wi Fi. From where? One second. Giving me after this one. Did you see me? Yeah. Yeah. Of course. The ticket password. I use the five g one and then the the the key Wi Fi. No. There is no Internet available, the five g. Only the four g only is showing. I'll send you the screenshot again in my connect form. Yeah. I don't know. That's why since yesterday, there is none. So I'm able to there is nothing. Nobody touching it. I'm I'm by myself in the house. W p s. Yeah. One, two, three, four, five. Okay. One second. Oh, god. It's Yeah. You mean the what do you mean? Do you want me to see which one? No. I didn't see still. Only the only someone someone else five g different. Because my five G is N0108C, but this is somebody else. No. Never. Never. Since never. Ever. Yeah. Same thing. I tried the same thing. My Internet my laptop, there is no cartridge. I can we check-in the TV? Because my iPad is off. I can't use it. I'm scared you're gonna scam I'm scared you're gonna hack me. So I'm scared you're gonna access my old privacy data. No. Because you cannot be rude like that to customer. Because the way the way you're doing it, it's not like make you come down. I have anxiety. I have panic attack, and you keep you never gave me panic attack. You do customer service. You make me more panic attack. No. You cannot do like that. You need to be calm down as well. You want me to calm down. You need to calm down, brother. You can't do like that, mate. No. You're not. I have panic attack. I have clinical condition with doctor. I can also, like, accuse you doing that. I'm not insulting you because since beginning since beginning, I called as well. You never helpful. Okay. Take come on. Two point, please. I don't have time. No. You know what? I'm not rushing you. I'm also gonna be making a big complaint for you because you make me feel anxiety. You make me cry. You make me anxiety. No. I'm gonna make a very big complaint to you. No. I'm come done already, but you not even come down to me. Because what happened is my I have condition for you, though. I already done. I already done. I no. There is not even Wi Fi into my laptop. What do you mean what's going on? You can check here. I send you screenshot as well there. I don't wanna connect with the four g. I want a five g because I pay a lot of money as well. I say yes. Yes. How to doing it? I don't know the password. Which one? The Wi Fi g. Which one? The the which one? There is verify key or w p s? Which one? Unable to connect. One second. Let me do the 10%. WGTUPO757. No. It's connect. The four g, not the five g. Yeah. Not the five g one. Yeah. They're only asking like this. Which one should I which one should I choose? Yeah. They're asking this one. The username, admin. And there's no way it failed. It failed. Yep. Yep. No. Sales. PreskillAdmin. Right? Sam. I'm I'm trying to put the small a, but it's not showing. How small the the the system is not allowing me. It's not allow me to I show you here. It's not allow me. Still fail. I saw you. Cannot log in as well. Same thing. Yeah. Use the small one. Use the small one. Yes. Yeah. I send your screen. Yeah. Yeah. Yeah. Yeah. But it's not showing. Mhmm. One The Ben set Is it the the Ben set ring? No. It's showing like this. And then No. It's showing like this again after I copied to basic. No. It's saying It's all empty. No. I lost the connection. Hadoop. And then after that, it's showing back like this. Yeah. Already. Alright. Let me find like this. Yep. And then? Yeah. Same thing. Like, bikini. Yeah. Yeah. System setting. Yeah. Yes. I did that one. Nine. So you got a account? That's the picture that I just take send you. Yeah. Yeah. Yeah. Yeah. It's still loading. Five sec fifty second. Yeah. And then showing like this. Yeah. Yeah. I don't know. I'm gonna check. One second. Each one. Thank you. Green flashing. Yeah. Which one? The the black one? They're next to the yellow one. Right? Yeah. Yeah. Yeah. Okay. Okay. Yep. Are you gonna call me back? Okay. 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How are you? I'm not really good, actually. I think you know me already. I'm the resident 515 Slash 91 Street, Ganderlin.\n\nRifaad, m in Romji, r for Romeo, e for India, and then I a t. I I t. R for India, r for India r for Romeo. Sorry. R for Romeo, e for India, f for Farmington, and then e for alpha, double alpha, and then t for tango.\n\nYeah. From z? Yeah. I think I think I called you I I called you a couple of months ago, but I think I remember I recognize your voice as well. And I don't know why since yesterday, there is no Wi Fi in my apartment until today.\n\nSince yesterday, when I come into work, And then I'm coming to work at 07:00. How I'm gonna ring you? Because there's no service. Yeah. Because there is no Wi Fi.\n\nHow I'm gonna using it? There is no Internet connection. Oh my god. Like, do you have anyone, like, different person? Because you never solved my problem literally.\n\nBecause there is not any Wi Fi. Like, when I try to connect, there is not unable to connect the Wi Fi. You know what? You're not help you're not you're not helpful for us. Like, you're not helpful for the customer.\n\nYeah. Because you're not making clear. You're just, like, sort of, like, a. No. Because because I told you that I cannot connect the Wi Fi because I tried to connect with my with my television.\n\nIt cannot. With my iPad, it cannot. With my phone, I cannot. I use the 5G1. There is no there is no Internet of the 5G1.\n\nI do have WhatsApp. Now are you and now I'm calling you with my own data. So One. No. I don't call you with the Wi Fi.\n\nI call you with my own data. Not Wi Fi. From where? One second. Giving me after this one.\n\nDid you see me? Yeah. Yeah. Of course. The ticket password.\n\nI use the five g one and then the the the key Wi Fi. No. There is no Internet available, the five g. Only the four g only is showing. I'll send you the screenshot again in my connect form.\n\nYeah. I don't know. That's why since yesterday, there is none. So I'm able to there is nothing. Nobody touching it.\n\nI'm I'm by myself in the house. W p s. Yeah. One, two, three, four, five. Okay.\n\nOne second. Oh, god. It's Yeah. You mean the what do you mean? Do you want me to see which one?\n\nNo. I didn't see still. Only the only someone someone else five g different. Because my five G is N0108C, but this is somebody else. No.\n\nNever. Never. Since never. Ever. Yeah.\n\nSame thing. I tried the same thing. My Internet my laptop, there is no cartridge. I can we check-in the TV? Because my iPad is off.\n\nI can't use it. I'm scared you're gonna scam I'm scared you're gonna hack me. So I'm scared you're gonna access my old privacy data. No. Because you cannot be rude like that to customer.\n\nBecause the way the way you're doing it, it's not like make you come down. I have anxiety. I have panic attack, and you keep you never gave me panic attack. You do customer service. You make me more panic attack.\n\nNo. You cannot do like that. You need to be calm down as well. You want me to calm down. You need to calm down, brother.\n\nYou can't do like that, mate. No. You're not. I have panic attack. I have clinical condition with doctor.\n\nI can also, like, accuse you doing that. I'm not insulting you because since beginning since beginning, I called as well. You never helpful. Okay. Take come on.\n\nTwo point, please. I don't have time. No. You know what? I'm not rushing you.\n\nI'm also gonna be making a big complaint for you because you make me feel anxiety. You make me cry. You make me anxiety. No. I'm gonna make a very big complaint to you.\n\nNo. I'm come done already, but you not even come down to me. Because what happened is my I have condition for you, though. I already done. I already done.\n\nI no. There is not even Wi Fi into my laptop. What do you mean what's going on? You can check here. I send you screenshot as well there.\n\nI don't wanna connect with the four g. I want a five g because I pay a lot of money as well. I say yes. Yes. How to doing it?\n\nI don't know the password. Which one? The Wi Fi g. Which one? The the which one?\n\nThere is verify key or w p s? Which one? Unable to connect. One second. Let me do the 10%.\n\nWGTUPO757. No. It's connect. The four g, not the five g. Yeah.\n\nNot the five g one. Yeah. They're only asking like this. Which one should I which one should I choose? Yeah.\n\nThey're asking this one. The username, admin. And there's no way it failed. It failed. Yep.\n\nYep. No. Sales. PreskillAdmin. Right?\n\nSam. I'm I'm trying to put the small a, but it's not showing. How small the the the system is not allowing me. It's not allow me to I show you here. It's not allow me.\n\nStill fail. I saw you. Cannot log in as well. Same thing. Yeah.\n\nUse the small one. Use the small one. Yes. Yeah. I send your screen.\n\nYeah. Yeah. Yeah. Yeah. But it's not showing.\n\nMhmm. One The Ben set Is it the the Ben set ring? No. It's showing like this. And then No.\n\nIt's showing like this again after I copied to basic. No. It's saying It's all empty. No. I lost the connection.\n\nHadoop. And then after that, it's showing back like this. Yeah. Already. Alright.\n\nLet me find like this. Yep. And then? Yeah. Same thing.\n\nLike, bikini. Yeah. Yeah. System setting. Yeah.\n\nYes. I did that one. Nine. So you got a account? That's the picture that I just take send you.\n\nYeah. Yeah. Yeah. Yeah. It's still loading.\n\nFive sec fifty second. Yeah. And then showing like this. Yeah. Yeah.\n\nI don't know. I'm gonna check. One second. Each one. Thank you.\n\nGreen flashing. Yeah. Which one? The the black one? They're next to the yellow one.\n\nRight? Yeah. Yeah. Yeah. Okay.\n\nOkay. Yep. Are you gonna call me back? Okay. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.4399998,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.30754268169403076},{"text":"How are you?","start":3.9199998,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.29687132872641087},{"text":"I'm not really good, actually.","start":6.8799996,"end":8.4,"sentiment":"negative","sentiment_score":-0.510411673784256},{"text":"I think you know me already.","start":8.4,"end":9.679999,"sentiment":"neutral","sentiment_score":-0.1301335630317529},{"text":"I'm the resident 515 Slash 91 Street, Ganderlin.","start":9.679999,"end":14.5,"sentiment":"neutral","sentiment_score":-0.00842949643265456}],"sentiment":"neutral","sentiment_score":-0.09574517611738133,"num_words":23,"start":3.4399998,"end":14.5},{"sentences":[{"text":"Rifaad, m in Romji, r for Romeo, e for India, and then I a t.","start":22.785,"end":34.7,"sentiment":"neutral","sentiment_score":-0.014392098365351557},{"text":"I I 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think I think I called you I I called you a couple of months ago, but I think I remember I recognize your voice as well.","start":78.985,"end":85.965,"sentiment":"neutral","sentiment_score":0.00352174899092427},{"text":"And I don't know why since yesterday, there is no Wi Fi in my apartment until today.","start":86.57,"end":92.75,"sentiment":"neutral","sentiment_score":-0.25341350366087523}],"sentiment":"neutral","sentiment_score":-0.08702534771388552,"num_words":48,"start":64.27,"end":92.75},{"sentences":[{"text":"Since yesterday, when I come into work, And then I'm coming to work at 07:00.","start":108.425,"end":113.399994,"sentiment":"neutral","sentiment_score":-0.13030187288920084},{"text":"How I'm gonna ring you?","start":113.399994,"end":114.68,"sentiment":"neutral","sentiment_score":-0.23144285678863524},{"text":"Because there's no 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you never solved my problem literally.","start":153.975,"end":156.475,"sentiment":"negative","sentiment_score":-0.5402336163180215}],"sentiment":"negative","sentiment_score":-0.33583432036851135,"num_words":28,"start":140.39,"end":156.475},{"sentences":[{"text":"Because there is not any Wi Fi.","start":156.855,"end":158.955,"sentiment":"negative","sentiment_score":-0.3949347564152309},{"text":"Like, when I try to connect, there is not unable to connect the Wi Fi.","start":159.015,"end":163.035,"sentiment":"negative","sentiment_score":-0.4212621887524923},{"text":"You know what?","start":184.24501,"end":184.80501,"sentiment":"neutral","sentiment_score":-0.12397467096646626},{"text":"You're not help you're not you're not helpful for us.","start":184.80501,"end":187.60501,"sentiment":"negative","sentiment_score":-0.3487086847424507},{"text":"Like, you're not helpful for the 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television.","start":197.16,"end":204.38,"sentiment":"neutral","sentiment_score":-0.28477622975002637}],"sentiment":"neutral","sentiment_score":-0.27065643337037826,"num_words":36,"start":191.88,"end":204.38},{"sentences":[{"text":"It cannot.","start":204.84001,"end":205.58,"sentiment":"neutral","sentiment_score":-0.21904394030570984},{"text":"With my iPad, it cannot.","start":205.795,"end":207.715,"sentiment":"neutral","sentiment_score":-0.19007036089897156},{"text":"With my phone, I cannot.","start":207.715,"end":209.015,"sentiment":"neutral","sentiment_score":-0.13423326015472412},{"text":"I use the 5G1.","start":211.795,"end":213.155,"sentiment":"neutral","sentiment_score":-0.0773080438375473},{"text":"There is no there is no Internet of the 5G1.","start":213.155,"end":216.69499,"sentiment":"neutral","sentiment_score":-0.22734130471944808}],"sentiment":"neutral","sentiment_score":-0.17854812340094492,"num_words":26,"start":204.84001,"end":216.69499},{"sentences":[{"text":"I do have WhatsApp.","start":220.3,"end":221.52,"sentiment":"neutral","sentiment_score":0.019609118811786175},{"text":"Now are you and now I'm calling you with my own data.","start":233.985,"end":237.685,"sentiment":"neutral","sentiment_score":0.009399131832954785},{"text":"So One.","start":238.065,"end":249.48,"sentiment":"neutral","sentiment_score":0.03558853548020124},{"text":"No.","start":256.12,"end":256.44,"sentiment":"neutral","sentiment_score":-0.18781232833862305},{"text":"I don't call you with the Wi Fi.","start":256.44,"end":258.44,"sentiment":"neutral","sentiment_score":-0.17137483600527048}],"sentiment":"neutral","sentiment_score":-0.04801510696954749,"num_words":27,"start":220.3,"end":258.44},{"sentences":[{"text":"I call you with my own data.","start":258.44,"end":260.62,"sentiment":"neutral","sentiment_score":-0.12221405122961317},{"text":"Not Wi Fi.","start":263.56,"end":264.54,"sentiment":"neutral","sentiment_score":-0.10326257720589638},{"text":"From where?","start":277.9,"end":278.72,"sentiment":"neutral","sentiment_score":0.0024967677891254425},{"text":"One second.","start":335.88998,"end":342.15,"sentiment":"neutral","sentiment_score":0.007801740430295467},{"text":"Giving me after this one.","start":342.61,"end":344.47,"sentiment":"neutral","sentiment_score":-0.005319729447364807}],"sentiment":"neutral","sentiment_score":-0.06164672215910334,"num_words":19,"start":258.44,"end":344.47},{"sentences":[{"text":"Did you see me?","start":372.66,"end":373.72,"sentiment":"neutral","sentiment_score":0.03931546211242676},{"text":"Yeah.","start":383.79498,"end":384.29498,"sentiment":"neutral","sentiment_score":0.039600808173418045},{"text":"Yeah.","start":384.35498,"end":384.675,"sentiment":"neutral","sentiment_score":0.04088032990694046},{"text":"Of course.","start":384.675,"end":385.335,"sentiment":"neutral","sentiment_score":0.028291668742895126},{"text":"The ticket 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off.","start":689.625,"end":691.485,"sentiment":"neutral","sentiment_score":-0.30549938678741456}],"sentiment":"neutral","sentiment_score":-0.2103239125930346,"num_words":26,"start":644.04,"end":691.485},{"sentences":[{"text":"I can't use it.","start":691.625,"end":692.685,"sentiment":"neutral","sentiment_score":-0.2887782156467438},{"text":"I'm scared you're gonna scam I'm scared you're gonna hack me.","start":696.345,"end":699.305,"sentiment":"negative","sentiment_score":-0.5734753554517572},{"text":"So I'm scared you're gonna access my old privacy data.","start":699.305,"end":705.41003,"sentiment":"negative","sentiment_score":-0.449323245882988},{"text":"No.","start":709.87,"end":710.11005,"sentiment":"negative","sentiment_score":-0.4672519266605377},{"text":"Because you cannot be rude like that to 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mate.","start":739.92004,"end":741.54004,"sentiment":"negative","sentiment_score":-0.5235635240872701},{"text":"No.","start":743.505,"end":743.66504,"sentiment":"neutral","sentiment_score":-0.2936784029006958},{"text":"You're not.","start":743.66504,"end":744.405,"sentiment":"neutral","sentiment_score":-0.30282430350780487},{"text":"I have panic attack.","start":744.625,"end":745.825,"sentiment":"neutral","sentiment_score":-0.31913618743419647},{"text":"I have clinical condition with doctor.","start":745.825,"end":748.405,"sentiment":"neutral","sentiment_score":-0.2159284676114718}],"sentiment":"negative","sentiment_score":-0.3480433531497654,"num_words":19,"start":739.92004,"end":748.405},{"sentences":[{"text":"I can also, like, accuse you doing that.","start":748.625,"end":752.405,"sentiment":"neutral","sentiment_score":-0.14659333787858486},{"text":"I'm not insulting you because since beginning since beginning, I called as 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done.","start":829.755,"end":830.73505,"sentiment":"neutral","sentiment_score":0.000459508349498113}],"sentiment":"neutral","sentiment_score":-0.08566597731163104,"num_words":30,"start":819.41003,"end":830.73505},{"sentences":[{"text":"I no.","start":832.635,"end":833.515,"sentiment":"neutral","sentiment_score":-0.2624298483133316},{"text":"There is not even Wi Fi into my laptop.","start":833.515,"end":835.775,"sentiment":"neutral","sentiment_score":-0.2396491418282191},{"text":"What do you mean what's going on?","start":844.45,"end":846.23004,"sentiment":"neutral","sentiment_score":-0.15929149304117476},{"text":"You can check here.","start":850.775,"end":851.97504,"sentiment":"neutral","sentiment_score":-0.026640059426426888},{"text":"I send you screenshot as well 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it?","start":908.66504,"end":909.465,"sentiment":"neutral","sentiment_score":0.042957435362041}],"sentiment":"neutral","sentiment_score":-0.27493018756310145,"num_words":30,"start":869.75,"end":909.465},{"sentences":[{"text":"I don't know the password.","start":909.465,"end":910.60504,"sentiment":"neutral","sentiment_score":-0.229877969622612},{"text":"Which one?","start":914.34503,"end":915.16504,"sentiment":"neutral","sentiment_score":-0.04156358353793621},{"text":"The Wi Fi g.","start":917.54504,"end":918.825,"sentiment":"neutral","sentiment_score":-0.001455996185541153},{"text":"Which one?","start":918.825,"end":919.465,"sentiment":"neutral","sentiment_score":-0.011598726734519005},{"text":"The the which one?","start":919.465,"end":920.66504,"sentiment":"neutral","sentiment_score":-0.012086607981473207}],"sentiment":"neutral","sentiment_score":-0.07705205207800164,"num_words":17,"start":909.465,"end":920.66504},{"sentences":[{"text":"There is verify key or w p s?","start":920.66504,"end":924.88,"sentiment":"neutral","sentiment_score":-0.015368315391242504},{"text":"Which one?","start":924.88,"end":925.62,"sentiment":"neutral","sentiment_score":-0.01689258497208357},{"text":"Unable to connect.","start":953.41,"end":957.82996,"sentiment":"neutral","sentiment_score":-0.08230619442959627},{"text":"One second.","start":958.37,"end":958.85,"sentiment":"neutral","sentiment_score":-0.009517190279439092},{"text":"Let me do the 10%.","start":958.85,"end":960.14996,"sentiment":"neutral","sentiment_score":-0.007479623891413212}],"sentiment":"neutral","sentiment_score":-0.023004138818942012,"num_words":20,"start":920.66504,"end":960.14996},{"sentences":[{"text":"WGTUPO757.","start":963.845,"end":971.625,"sentiment":"neutral","sentiment_score":-0.007010067813098431},{"text":"No.","start":978.44,"end":978.6,"sentiment":"neutral","sentiment_score":-0.1004389300942421},{"text":"It's connect.","start":978.6,"end":979.34,"sentiment":"neutral","sentiment_score":-0.06232154183089733},{"text":"The four g, not the five g.","start":981.8,"end":983.9,"sentiment":"neutral","sentiment_score":-0.029298732057213783},{"text":"Yeah.","start":995.505,"end":995.90497,"sentiment":"neutral","sentiment_score":-0.013160072267055511}],"sentiment":"neutral","sentiment_score":-0.03752860651972393,"num_words":12,"start":963.845,"end":995.90497},{"sentences":[{"text":"Not the five g one.","start":995.90497,"end":997.44495,"sentiment":"neutral","sentiment_score":-0.04072341304272413},{"text":"Yeah.","start":1007.75,"end":1008.25,"sentiment":"neutral","sentiment_score":0.013685498386621475},{"text":"They're only asking like this.","start":1034.8401,"end":1036.12,"sentiment":"neutral","sentiment_score":-0.24468696117401123},{"text":"Which one should I which one should I choose?","start":1036.12,"end":1040.3,"sentiment":"neutral","sentiment_score":-0.18199916515085432},{"text":"Yeah.","start":1072.17,"end":1072.49,"sentiment":"neutral","sentiment_score":0.0277460478246212}],"sentiment":"neutral","sentiment_score":-0.14398156243952967,"num_words":21,"start":995.90497,"end":1072.49},{"sentences":[{"text":"They're asking this one.","start":1072.49,"end":1074.03,"sentiment":"neutral","sentiment_score":0.009749145247042179},{"text":"The username, admin.","start":1095.72,"end":1097.1,"sentiment":"neutral","sentiment_score":0.026357332865397137},{"text":"And there's no way it failed.","start":1132.335,"end":1133.875,"sentiment":"negative","sentiment_score":-0.336036816239357},{"text":"It failed.","start":1134.1749,"end":1137.475,"sentiment":"neutral","sentiment_score":-0.1845255345106125},{"text":"Yep.","start":1145.695,"end":1146.195,"sentiment":"neutral","sentiment_score":-0.0265967957675457}],"sentiment":"neutral","sentiment_score":-0.14336251141503453,"num_words":16,"start":1072.49,"end":1146.195},{"sentences":[{"text":"Yep.","start":1156.77,"end":1157.27,"sentiment":"neutral","sentiment_score":-0.21421381831169128},{"text":"No.","start":1158.0499,"end":1158.5499,"sentiment":"neutral","sentiment_score":-0.18856988847255707},{"text":"Sales.","start":1196.735,"end":1197.235,"sentiment":"neutral","sentiment_score":-0.03912164643406868},{"text":"PreskillAdmin.","start":1199.215,"end":1200.195,"sentiment":"neutral","sentiment_score":-0.008377870544791222},{"text":"Right?","start":1200.335,"end":1200.835,"sentiment":"neutral","sentiment_score":-0.0006570946425199509}],"sentiment":"neutral","sentiment_score":-0.09018806368112564,"num_words":5,"start":1156.77,"end":1200.835},{"sentences":[{"text":"Sam.","start":1227.385,"end":1227.885,"sentiment":"neutral","sentiment_score":0.025116203352808952},{"text":"I'm I'm trying to put the small a, but it's not showing.","start":1260.79,"end":1265.77,"sentiment":"neutral","sentiment_score":-0.13535471943517527},{"text":"How small the the the system is not allowing me.","start":1266.39,"end":1275.2101,"sentiment":"negative","sentiment_score":-0.39076448827981947},{"text":"It's not allow me to I show you here.","start":1280.0249,"end":1282.9249,"sentiment":"negative","sentiment_score":-0.41254422068595886},{"text":"It's not allow me.","start":1286.825,"end":1287.99,"sentiment":"negative","sentiment_score":-0.39242009073495865}],"sentiment":"neutral","sentiment_score":-0.29970454616058206,"num_words":36,"start":1227.385,"end":1287.99},{"sentences":[{"text":"Still fail.","start":1295.51,"end":1296.33,"sentiment":"negative","sentiment_score":-0.4057530462741852},{"text":"I saw you.","start":1303.525,"end":1311.385,"sentiment":"neutral","sentiment_score":-0.08008818825085957},{"text":"Cannot log in as well.","start":1322.34,"end":1323.96,"sentiment":"neutral","sentiment_score":-0.2872993230819702},{"text":"Same thing.","start":1362.675,"end":1363.495,"sentiment":"neutral","sentiment_score":-0.2112429440021515},{"text":"Yeah.","start":1369.155,"end":1369.655,"sentiment":"neutral","sentiment_score":-0.08084248006343842}],"sentiment":"neutral","sentiment_score":-0.23012274159834936,"num_words":13,"start":1295.51,"end":1369.655},{"sentences":[{"text":"Use the small one.","start":1377.53,"end":1378.65,"sentiment":"neutral","sentiment_score":-0.04496019380167127},{"text":"Use the small one.","start":1378.65,"end":1383.39,"sentiment":"neutral","sentiment_score":-0.03093838458880782},{"text":"Yes.","start":1384.01,"end":1384.51,"sentiment":"neutral","sentiment_score":0.035855233669281006},{"text":"Yeah.","start":1397.4349,"end":1397.755,"sentiment":"neutral","sentiment_score":0.03301786631345749},{"text":"I send your screen.","start":1397.755,"end":1398.735,"sentiment":"neutral","sentiment_score":0.05927521921694279}],"sentiment":"neutral","sentiment_score":0.00016997594918523516,"num_words":14,"start":1377.53,"end":1398.735},{"sentences":[{"text":"Yeah.","start":1478.745,"end":1479.245,"sentiment":"neutral","sentiment_score":0.01846197433769703},{"text":"Yeah.","start":1483.545,"end":1484.045,"sentiment":"neutral","sentiment_score":0.039973899722099304},{"text":"Yeah.","start":1511.535,"end":1512.035,"sentiment":"neutral","sentiment_score":0.033320844173431396},{"text":"Yeah.","start":1567.945,"end":1568.105,"sentiment":"neutral","sentiment_score":-0.08214464783668518},{"text":"But it's not showing.","start":1568.105,"end":1569.4049,"sentiment":"neutral","sentiment_score":-0.2459399290382862}],"sentiment":"neutral","sentiment_score":-0.12176845571957529,"num_words":8,"start":1478.745,"end":1569.4049},{"sentences":[{"text":"Mhmm.","start":1705.25,"end":1705.75,"sentiment":"neutral","sentiment_score":0.01798182912170887},{"text":"One The Ben set Is it the the Ben set ring?","start":1719.835,"end":1735.5,"sentiment":"neutral","sentiment_score":0.013691697100346739},{"text":"No.","start":1741.6849,"end":1741.9249,"sentiment":"neutral","sentiment_score":-0.14001193642616272},{"text":"It's showing like this.","start":1741.9249,"end":1743.3049,"sentiment":"neutral","sentiment_score":-0.1343613974750042},{"text":"And then No.","start":1757.82,"end":1765.345,"sentiment":"neutral","sentiment_score":-0.1239599237839381}],"sentiment":"neutral","sentiment_score":-0.044037340022623536,"num_words":20,"start":1705.25,"end":1765.345},{"sentences":[{"text":"It's showing like this again after I copied to basic.","start":1765.345,"end":1768.805,"sentiment":"neutral","sentiment_score":-0.20644225776195527},{"text":"No.","start":1774.545,"end":1774.9451,"sentiment":"neutral","sentiment_score":-0.19262655079364777},{"text":"It's saying It's all empty.","start":1774.9451,"end":1776.96,"sentiment":"neutral","sentiment_score":-0.3029195964336395},{"text":"No.","start":1785.6599,"end":1785.8999,"sentiment":"negative","sentiment_score":-0.5649032592773438},{"text":"I lost the connection.","start":1785.8999,"end":1787.5199,"sentiment":"negative","sentiment_score":-0.5412468314170837}],"sentiment":"neutral","sentiment_score":-0.309597033120337,"num_words":21,"start":1765.345,"end":1787.5199},{"sentences":[{"text":"Hadoop.","start":1808.01,"end":1808.51,"sentiment":"neutral","sentiment_score":-0.016511036083102226},{"text":"And then after that, it's showing back like this.","start":1845.12,"end":1849.3,"sentiment":"neutral","sentiment_score":-0.23855703903569114},{"text":"Yeah.","start":1936.775,"end":1937.275,"sentiment":"neutral","sentiment_score":0.03964948654174805},{"text":"Already.","start":1942.535,"end":1943.035,"sentiment":"neutral","sentiment_score":0.055586881935596466},{"text":"Alright.","start":1949.96,"end":1950.46,"sentiment":"neutral","sentiment_score":0.07845095545053482}],"sentiment":"neutral","sentiment_score":-0.15306438949818796,"num_words":13,"start":1808.01,"end":1950.46},{"sentences":[{"text":"Let me find like this.","start":1950.84,"end":1952.38,"sentiment":"neutral","sentiment_score":0.07283428460359573},{"text":"Yep.","start":1984.44,"end":1984.92,"sentiment":"neutral","sentiment_score":0.12997865676879883},{"text":"And then?","start":1984.92,"end":1985.66,"sentiment":"neutral","sentiment_score":0.07978054508566856},{"text":"Yeah.","start":1995.015,"end":1995.515,"sentiment":"neutral","sentiment_score":0.06293047964572906},{"text":"Same thing.","start":2000.04,"end":2000.78,"sentiment":"neutral","sentiment_score":0.0765862949192524}],"sentiment":"neutral","sentiment_score":0.07907402176748622,"num_words":11,"start":1950.84,"end":2000.78},{"sentences":[{"text":"Like, bikini.","start":2000.92,"end":2002.14,"sentiment":"neutral","sentiment_score":0.07686490938067436},{"text":"Yeah.","start":2007.56,"end":2008.06,"sentiment":"neutral","sentiment_score":0.03983199968934059},{"text":"Yeah.","start":2019.135,"end":2019.635,"sentiment":"neutral","sentiment_score":0.04546705633401871},{"text":"System setting.","start":2036.0,"end":2037.14,"sentiment":"neutral","sentiment_score":0.020618654787540436},{"text":"Yeah.","start":2038.0,"end":2038.5,"sentiment":"neutral","sentiment_score":0.05490834265947342}],"sentiment":"neutral","sentiment_score":0.047882075288466046,"num_words":7,"start":2000.92,"end":2038.5},{"sentences":[{"text":"Yes.","start":2049.7249,"end":2050.2249,"sentiment":"neutral","sentiment_score":0.00133724685292691},{"text":"I did that one.","start":2057.74,"end":2058.8,"sentiment":"neutral","sentiment_score":0.05452302563935518},{"text":"Nine.","start":2077.7249,"end":2078.2249,"sentiment":"neutral","sentiment_score":0.02412454225122929},{"text":"So you got a account?","start":2078.285,"end":2079.345,"sentiment":"neutral","sentiment_score":0.02399558573961258},{"text":"That's the picture that I just take send you.","start":2082.8,"end":2085.54,"sentiment":"neutral","sentiment_score":0.04727322691016727}],"sentiment":"neutral","sentiment_score":0.03944954312755726,"num_words":20,"start":2049.7249,"end":2085.54},{"sentences":[{"text":"Yeah.","start":2120.345,"end":2120.845,"sentiment":"neutral","sentiment_score":0.067772775888443},{"text":"Yeah.","start":2127.465,"end":2127.965,"sentiment":"neutral","sentiment_score":0.03888292238116264},{"text":"Yeah.","start":2129.065,"end":2129.565,"sentiment":"neutral","sentiment_score":0.023668427020311356},{"text":"Yeah.","start":2132.12,"end":2132.62,"sentiment":"neutral","sentiment_score":0.0343468114733696},{"text":"It's still loading.","start":2148.5051,"end":2149.385,"sentiment":"neutral","sentiment_score":0.028605277339617412}],"sentiment":"neutral","sentiment_score":0.03578382411173412,"num_words":7,"start":2120.345,"end":2149.385},{"sentences":[{"text":"Five sec fifty second.","start":2149.385,"end":2151.0852,"sentiment":"neutral","sentiment_score":0.019836802035570145},{"text":"Yeah.","start":2187.1948,"end":2187.6948,"sentiment":"neutral","sentiment_score":0.01968475803732872},{"text":"And then showing like this.","start":2263.3352,"end":2264.955,"sentiment":"neutral","sentiment_score":-0.0017155466601252555},{"text":"Yeah.","start":2468.005,"end":2468.505,"sentiment":"neutral","sentiment_score":0.013204369693994522},{"text":"Yeah.","start":2476.49,"end":2476.99,"sentiment":"neutral","sentiment_score":0.010203991085290909}],"sentiment":"neutral","sentiment_score":0.00948854947152237,"num_words":12,"start":2149.385,"end":2476.99},{"sentences":[{"text":"I don't know.","start":2481.315,"end":2491.4749,"sentiment":"neutral","sentiment_score":-0.027185019726554554},{"text":"I'm gonna check.","start":2491.4749,"end":2492.035,"sentiment":"neutral","sentiment_score":-0.0256385679046313},{"text":"One second.","start":2492.035,"end":2492.855,"sentiment":"neutral","sentiment_score":-0.010054857935756445},{"text":"Each one.","start":2515.815,"end":2516.635,"sentiment":"neutral","sentiment_score":0.03827472776174545},{"text":"Thank you.","start":2535.31,"end":2536.1301,"sentiment":"neutral","sentiment_score":0.017990784719586372}],"sentiment":"neutral","sentiment_score":-0.005504121150200565,"num_words":12,"start":2481.315,"end":2536.1301},{"sentences":[{"text":"Green flashing.","start":2563.3398,"end":2564.3198,"sentiment":"neutral","sentiment_score":-0.030510105192661285},{"text":"Yeah.","start":2639.3198,"end":2639.8198,"sentiment":"neutral","sentiment_score":0.11089137196540833},{"text":"Which one?","start":2642.2,"end":2643.0999,"sentiment":"neutral","sentiment_score":0.02907805982977152},{"text":"The the black one?","start":2658.425,"end":2659.805,"sentiment":"neutral","sentiment_score":0.016749297734349966},{"text":"They're next to the yellow one.","start":2662.825,"end":2664.185,"sentiment":"neutral","sentiment_score":0.029395693602661293}],"sentiment":"neutral","sentiment_score":0.02342657558619976,"num_words":15,"start":2563.3398,"end":2664.185},{"sentences":[{"text":"Right?","start":2664.185,"end":2664.685,"sentiment":"neutral","sentiment_score":0.051599107682704926},{"text":"Yeah.","start":2666.505,"end":2667.005,"sentiment":"neutral","sentiment_score":0.11456868052482604},{"text":"Yeah.","start":2690.215,"end":2690.715,"sentiment":"neutral","sentiment_score":-0.1137445792555809},{"text":"Yeah.","start":2777.095,"end":2777.595,"sentiment":"neutral","sentiment_score":0.040795497596263885},{"text":"Okay.","start":2790.77,"end":2791.27,"sentiment":"neutral","sentiment_score":-0.007111102342605591}],"sentiment":"neutral","sentiment_score":0.017221520841121673,"num_words":5,"start":2664.185,"end":2791.27},{"sentences":[{"text":"Okay.","start":2803.7551,"end":2804.2551,"sentiment":"neutral","sentiment_score":0.03917968645691872},{"text":"Yep.","start":2811.2751,"end":2811.7751,"sentiment":"neutral","sentiment_score":0.1023402214050293},{"text":"Are you gonna call me back?","start":2815.81,"end":2817.35,"sentiment":"neutral","sentiment_score":-0.0314735301459829},{"text":"Okay.","start":2819.49,"end":2819.99,"sentiment":"neutral","sentiment_score":0.22834740579128265},{"text":"Thank you.","start":2821.97,"end":2822.71,"sentiment":"positive","sentiment_score":0.6815294325351715}],"sentiment":"neutral","sentiment_score":0.14037136344069784,"num_words":11,"start":2803.7551,"end":2822.71}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning. AT and T tech\n\nChannel 1: Hi. How\n\nChannel 0: support.\n\nChannel 1: are\n\nChannel 0: I'm good. How are you? How can I help you?\n\nChannel 1: you? I'm not really good, actually. I think you know me already. I'm the resident 515 Slash 91 Street, Ganderlin.\n\nChannel 0: One second, please. Can I have the account holder's first name?\n\nChannel 1: Rifaad, m in Romji,\n\nChannel 0: How do you spell that?\n\nChannel 1: r for Romeo, e for India, and\n\nChannel 0: Yep.\n\nChannel 1: then I a t.\n\nChannel 0: Sorry?\n\nChannel 1: I I t.\n\nChannel 0: R I a t, react.\n\nChannel 1: R for India,\n\nChannel 0: R I f.\n\nChannel 1: r for India r for Romeo. Sorry. R for Romeo, e for India, f for Farmington, and then e for alpha, double alpha, and then t for tango.\n\nChannel 0: So it's Rifat, is it?\n\nChannel 1: Yeah.\n\nChannel 0: And what's the surname?\n\nChannel 1: From z?\n\nChannel 0: But Rifat Joy Rifat Ayman Ramzi. Okay. Nothing about it. Okay. Yeah.\n\nYou're Rifat\n\nChannel 1: Yeah. I think\n\nChannel 0: Ayman\n\nChannel 1: I think\n\nChannel 0: Ramzi.\n\nChannel 1: I called you\n\nChannel 0: Yeah?\n\nChannel 1: I I called you a couple of months ago, but I think I remember I recognize your voice as well.\n\nChannel 0: Yep.\n\nChannel 1: And I don't know why since yesterday, there is no Wi Fi in my apartment until today.\n\nChannel 0: Well, I don't know. If you don't, you gotta ring this up and let us know the day it's not working. It's no good ringing me up today. It it's already working because we don't know. So how long has it been offline for?\n\nChannel 1: Since yesterday, when I come into work, And then I'm coming to work at 07:00. How I'm gonna ring you? Because there's no service.\n\nChannel 0: Well, you're ringing me up today. You're ringing me up with a mobile, so you can ring me up with a mobile. No problems. Today is the twenty second. So yesterday, I can see there was, I don't know, probably about two gigs used yesterday.\n\nToday, I don't see any usage so far.\n\nChannel 1: Yeah. Because there is no Wi Fi. How I'm gonna using it? There is no Internet connection.\n\nChannel 0: No. I can see the Internet's connected. When you say there's no Wi Fi, what do you mean? You can't connect to the Wi Fi, or what's the story there?\n\nChannel 1: Oh my god. Like, do you have anyone, like, different person? Because you never solved my problem literally. Because there is not any Wi Fi. Like, when I try to connect, there is not unable to connect the Wi Fi.\n\nChannel 0: So this you gotta understand one thing on a technical level. Alright? If you can't connect to the Wi Fi, it means your password and the username is not allowing you to connect to the router. Right? If you're connecting to the Wi Fi and you have no Internet, that's a different story.\n\nSo which one is it? You can't connect to the Wi Fi,\n\nChannel 1: You know\n\nChannel 0: Or\n\nChannel 1: what?\n\nChannel 0: when\n\nChannel 1: You're not\n\nChannel 0: you connect\n\nChannel 1: help\n\nChannel 0: to\n\nChannel 1: you're\n\nChannel 0: the Wi\n\nChannel 1: not\n\nChannel 0: Fi,\n\nChannel 1: you're\n\nChannel 0: there's\n\nChannel 1: not\n\nChannel 0: no\n\nChannel 1: helpful\n\nChannel 0: Internet?\n\nChannel 1: for us. Like, you're not helpful for the customer.\n\nChannel 0: I'm trying to help you.\n\nChannel 1: Yeah. Because you're not making clear. You're just, like, sort\n\nChannel 0: I'm\n\nChannel 1: of, like,\n\nChannel 0: being\n\nChannel 1: a.\n\nChannel 0: very clear. I'm being very\n\nChannel 1: No.\n\nChannel 0: clear.\n\nChannel 1: Because\n\nChannel 0: I've been doing this\n\nChannel 1: because\n\nChannel 0: for a long\n\nChannel 1: I\n\nChannel 0: time.\n\nChannel 1: told you that I cannot connect the Wi Fi because I tried to connect with my with my television. It cannot. With my iPad, it cannot. With my phone,\n\nChannel 0: So\n\nChannel 1: I\n\nChannel 0: what\n\nChannel 1: cannot.\n\nChannel 0: what username and password are you using?\n\nChannel 1: I use the 5G1. There is no there is no Internet of the 5G1.\n\nChannel 0: Okay. Do you have WhatsApp?\n\nChannel 1: I do have WhatsApp.\n\nChannel 0: Okay. Let me just transfer you to WhatsApp so I can get you to send me a photo of what's happening. And that way, we'll be able to help you out a lot quicker.\n\nChannel 1: Now are you and now I'm calling you with my own data. So\n\nChannel 0: No. But you're calling me with your phone, not your data. Your your phone, you can make as many calls as you want in Australia. It's not gonna cost you nothing. You pay whatever you pay every month.\n\nSo you're\n\nChannel 1: One.\n\nChannel 0: you're now calling me on your phone. So for me to talk to you via Wi Fi,\n\nChannel 1: No. I don't\n\nChannel 0: via\n\nChannel 1: call\n\nChannel 0: via\n\nChannel 1: you with the\n\nChannel 0: WhatsApp\n\nChannel 1: Wi Fi. I call you with my own data. Not\n\nChannel 0: okay.\n\nChannel 1: Wi Fi.\n\nChannel 0: Anyway, I've got you on WhatsApp. Can you underneath the router, there is a sticker underneath the router. Can you send me a photo of that sticker, please?\n\nChannel 1: From where?\n\nChannel 0: I've just sent you a text to send photo here, please, on your WhatsApp. So if you get the router, you turn it upside down, you'll see a sticker there with all the information. One second, please. Hello? Sorry?\n\nSimple? No. I think you got the wrong number, mate. Okay. No worries.\n\nThank you. Alright. Are you able to send a photo of that sticker, please? Hello?\n\nChannel 1: One\n\nChannel 0: Okay.\n\nChannel 1: second. Giving me after this one.\n\nChannel 0: No. No problem. Take your time.\n\nChannel 1: Did you see me?\n\nChannel 0: I can see that now you got the so when you can try to connect to the Wi Fi, do you put in the password that's on the sticker or a different password?\n\nChannel 1: Yeah. Yeah. Of course. The ticket password.\n\nChannel 0: Where where it's got Wi Fi key. Yeah?\n\nChannel 1: I use the five g one and then the the the key Wi Fi.\n\nChannel 0: Okay. So you log in. Does it allow you to connect to the Wi Fi or no?\n\nChannel 1: No. There is no Internet available, the five g. Only the four g only is showing.\n\nChannel 0: What do you mean there's no four g? You got 2.4 g and five\n\nChannel 1: I'll\n\nChannel 0: g.\n\nChannel 1: send\n\nChannel 0: That's\n\nChannel 1: you the screenshot again in my connect form.\n\nChannel 0: So you're you're connected to the Airtel 2.4 g. Yeah?\n\nChannel 1: Yeah.\n\nChannel 0: So where's the five g?\n\nChannel 1: I don't know. That's why since yesterday, there is none. So I'm able to\n\nChannel 0: Well, then somebody must have done something to the router for it to disappear.\n\nChannel 1: there\n\nChannel 0: At\n\nChannel 1: is\n\nChannel 0: the back\n\nChannel 1: nothing.\n\nChannel 0: of the\n\nChannel 1: Nobody\n\nChannel 0: at the back\n\nChannel 1: touching it. I'm I'm by myself in the house.\n\nChannel 0: well, then I'm not sure how it's gone off. At the back of the router, you have a WPS button. If you turn the router around, you got WPS. You see it?\n\nChannel 1: W p s. Yeah.\n\nChannel 0: Yeah. You need to hold that down for five seconds.\n\nChannel 1: One, two, three, four, five.\n\nChannel 0: Okay. Let go of the button. Now you just need to wait a few seconds. Alright? And then you just wait about ten, fifteen seconds.\n\nThen you look for your Wi Fi again, and just send me a photo of what you see, please.\n\nChannel 1: Okay. One second. Oh, god. It's\n\nChannel 0: Alright. You wanna check me out to see if you can see the Wi Fi names?\n\nChannel 1: Yeah. You mean the what do you mean? Do you want me to see which one?\n\nChannel 0: Yeah. I want you to open up your Wi Fi, turn it off and turn it on, and see if you can see the five g.\n\nChannel 1: No. I didn't see still.\n\nChannel 0: What do\n\nChannel 1: Only\n\nChannel 0: you see?\n\nChannel 1: the only someone someone else five g different. Because my five G is N0108C, but this is somebody else.\n\nChannel 0: So did you change the Wi Fi name?\n\nChannel 1: No. Never. Never. Since\n\nChannel 0: Oh, no.\n\nChannel 1: never.\n\nChannel 0: Okay.\n\nChannel 1: Ever.\n\nChannel 0: Alright. Can you send me a screenshot of what you're seeing now, please? So I was seeing different Wi Fi names now. Do you have a laptop by any chance?\n\nChannel 1: Yeah. Same thing. I tried the same thing.\n\nChannel 0: Alright. Can you log in to your laptop? Alright. And open up your Chrome browser. And in the Chrome browser, in the URL, I need you to type in one nine two dot one six eight dot ten dot one.\n\nChannel 1: My Internet my laptop, there is no cartridge.\n\nChannel 0: No. We don't need we don't need we don't need the Internet. We just\n\nChannel 1: I\n\nChannel 0: want you to connect it to the 2.4 g.\n\nChannel 1: can we check-in the TV? Because my iPad is off. I can't use it.\n\nChannel 0: Now we can't check on the on the TV. It doesn't have that proper\n\nChannel 1: I'm\n\nChannel 0: function.\n\nChannel 1: scared you're gonna scam I'm scared you're gonna hack me. So\n\nChannel 0: A little what?\n\nChannel 1: I'm scared you're gonna access my old privacy data.\n\nChannel 0: I'm ask hey. Listen. You want me to help you? Yes. Otherwise,\n\nChannel 1: No. Because\n\nChannel 0: I'm\n\nChannel 1: you cannot\n\nChannel 0: you're\n\nChannel 1: be\n\nChannel 0: wasting\n\nChannel 1: rude like\n\nChannel 0: my\n\nChannel 1: that to\n\nChannel 0: time,\n\nChannel 1: customer.\n\nChannel 0: mate. You're ringing up Airtel. We're not scammers. We provided you Internet. Why would we wanna scam you?\n\nWhat's wrong\n\nChannel 1: Because\n\nChannel 0: with you?\n\nChannel 1: the way the way you're doing it, it's not like make you come down. I have anxiety. I have panic attack,\n\nChannel 0: Yeah.\n\nChannel 1: and\n\nChannel 0: But\n\nChannel 1: you\n\nChannel 0: that's\n\nChannel 1: keep\n\nChannel 0: not\n\nChannel 1: you\n\nChannel 0: my\n\nChannel 1: never\n\nChannel 0: problem.\n\nChannel 1: gave\n\nChannel 0: I\n\nChannel 1: me\n\nChannel 0: can't\n\nChannel 1: panic\n\nChannel 0: help\n\nChannel 1: attack.\n\nChannel 0: you with that.\n\nChannel 1: You do customer service.\n\nChannel 0: Yeah. But\n\nChannel 1: You\n\nChannel 0: customer\n\nChannel 1: make me more\n\nChannel 0: service,\n\nChannel 1: panic\n\nChannel 0: you need\n\nChannel 1: attack.\n\nChannel 0: to listen to what I\n\nChannel 1: No.\n\nChannel 0: need\n\nChannel 1: You\n\nChannel 0: to\n\nChannel 1: cannot\n\nChannel 0: have so\n\nChannel 1: do\n\nChannel 0: I can\n\nChannel 1: like\n\nChannel 0: help\n\nChannel 1: that.\n\nChannel 0: you.\n\nChannel 1: You need to be\n\nChannel 0: How\n\nChannel 1: calm\n\nChannel 0: do you\n\nChannel 1: down\n\nChannel 0: want me\n\nChannel 1: as\n\nChannel 0: to\n\nChannel 1: well.\n\nChannel 0: be?\n\nChannel 1: You want\n\nChannel 0: How\n\nChannel 1: me\n\nChannel 0: do\n\nChannel 1: to\n\nChannel 0: you want\n\nChannel 1: calm\n\nChannel 0: me\n\nChannel 1: down.\n\nChannel 0: to be?\n\nChannel 1: You need to calm down, brother. You can't do like that, mate.\n\nChannel 0: I am very calm, but you're not listening.\n\nChannel 1: No. You're not. I have panic attack. I have clinical condition with doctor. I can also, like,\n\nChannel 0: Well,\n\nChannel 1: accuse\n\nChannel 0: then can\n\nChannel 1: you\n\nChannel 0: you\n\nChannel 1: doing\n\nChannel 0: please\n\nChannel 1: that.\n\nChannel 0: listen to my instructions and don't say to me that I'm gonna hack you because you're insulting me.\n\nChannel 1: I'm not\n\nChannel 0: Alright?\n\nChannel 1: insulting\n\nChannel 0: Even\n\nChannel 1: you\n\nChannel 0: yes.\n\nChannel 1: because\n\nChannel 0: You are.\n\nChannel 1: since\n\nChannel 0: That is\n\nChannel 1: beginning\n\nChannel 0: an insult.\n\nChannel 1: since beginning, I\n\nChannel 0: You\n\nChannel 1: called\n\nChannel 0: need to also\n\nChannel 1: as well. You\n\nChannel 0: respect.\n\nChannel 1: never helpful.\n\nChannel 0: You also I am trying to be healthy. You're not listening. If you can't listen to what I'm trying to say, I can't help you. That's very logical. If you ring up Airtel customer care or Airtel technical support for service and we're trying to help you, you need to listen to what we say.\n\nIf you think we're gonna hack you, well, then you need to think twice because that for us will go us and put us directly in jail, and it'll it'll ruin completely our company. So we can't do that. We have to follow government rules and government\n\nChannel 1: Okay.\n\nChannel 0: compliances.\n\nChannel 1: Take come on. Two point, please. I don't have time.\n\nChannel 0: No. No. No. No. No.\n\nNo. You need to listen to me now. Like, I gotta\n\nChannel 1: No.\n\nChannel 0: listen to you.\n\nChannel 1: You\n\nChannel 0: Don't\n\nChannel 1: know what?\n\nChannel 0: rush me now.\n\nChannel 1: I'm\n\nChannel 0: Be calm\n\nChannel 1: not rushing\n\nChannel 0: and relax.\n\nChannel 1: you. I'm also\n\nChannel 0: Yes.\n\nChannel 1: gonna\n\nChannel 0: You\n\nChannel 1: be\n\nChannel 0: are.\n\nChannel 1: making a big complaint for you because you make me\n\nChannel 0: You\n\nChannel 1: feel\n\nChannel 0: can make\n\nChannel 1: anxiety. You\n\nChannel 0: a\n\nChannel 1: make me cry.\n\nChannel 0: big\n\nChannel 1: You make me anxiety.\n\nChannel 0: complaint.\n\nChannel 1: No.\n\nChannel 0: Well,\n\nChannel 1: I'm\n\nChannel 0: listen.\n\nChannel 1: gonna\n\nChannel 0: Call\n\nChannel 1: make\n\nChannel 0: me\n\nChannel 1: a\n\nChannel 0: back\n\nChannel 1: very\n\nChannel 0: call me back\n\nChannel 1: big\n\nChannel 0: when\n\nChannel 1: complaint\n\nChannel 0: you\n\nChannel 1: to\n\nChannel 0: call me back when you calm down. Alright?\n\nChannel 1: you.\n\nChannel 0: Thank\n\nChannel 1: No.\n\nChannel 0: you.\n\nChannel 1: I'm come done already, but you not even come down to me.\n\nChannel 0: Well, then\n\nChannel 1: Because\n\nChannel 0: listen\n\nChannel 1: what\n\nChannel 0: to me,\n\nChannel 1: happened\n\nChannel 0: please.\n\nChannel 1: is my I have\n\nChannel 0: Open\n\nChannel 1: condition\n\nChannel 0: up your\n\nChannel 1: for\n\nChannel 0: laptop.\n\nChannel 1: you, though.\n\nChannel 0: Can you listen to me, please? Open\n\nChannel 1: I already\n\nChannel 0: up your laptop.\n\nChannel 1: done.\n\nChannel 0: Okay.\n\nChannel 1: I already\n\nChannel 0: And your\n\nChannel 1: done.\n\nChannel 0: laptop are you connected to the Wi Fi?\n\nChannel 1: I no. There is not even Wi Fi into my laptop.\n\nChannel 0: I don't want you I don't need the Internet. I just need that you connect to the Wi Fi so we can log in to the router and double check and find out what's going on.\n\nChannel 1: What do you mean what's going on?\n\nChannel 0: We need to find out why you're not getting Wi Fi. Right?\n\nChannel 1: You can check here. I send you screenshot as well there.\n\nChannel 0: I need to log in to the router in okay. So can can you connect to the Airtel 2.4 g, or is it already connected?\n\nChannel 1: I don't wanna connect with the four g. I want a five g because I pay a lot of money as well.\n\nChannel 0: You want to get the five g working? Yes or no?\n\nChannel 1: I say yes.\n\nChannel 0: Well, then can you please follow instructions? You need to connect to the 2.4 g so we can log into your router, not ask you. I'm only giving you instructions on how to do it, and we need to find out if the five g, for some reason, has been switched off. So we can turn it back on, and you can start using the five g. Can you please follow instructions?\n\nChannel 1: Yes.\n\nChannel 0: Okay. So can you connect to the 2.4 g, please?\n\nChannel 1: How to doing it? I don't know the password.\n\nChannel 0: It's in the back of the router. You got the sticker there with that password.\n\nChannel 1: Which one?\n\nChannel 0: The Wi Fi key.\n\nChannel 1: The Wi Fi g. Which one? The the which one? There is verify key or w p s? Which one?\n\nChannel 0: On that sticker, you got Wi Fi key that start it starts with WJBPB47579. That's your password for your Wi Fi. You just send me a copy of that sticker.\n\nChannel 1: Unable to\n\nChannel 0: Can you send me a screenshot, please?\n\nChannel 1: connect. One second. Let me do the 10%. WGTUPO757. No.\n\nIt's connect.\n\nChannel 0: It's connected now?\n\nChannel 1: The four g, not the five g.\n\nChannel 0: What four g are you connected to? Can you show me, please? You're connected to the 2Point4 g. Right?\n\nChannel 1: Yeah. Not the five\n\nChannel 0: Ah,\n\nChannel 1: g\n\nChannel 0: okay.\n\nChannel 1: one.\n\nChannel 0: So you're connected to the four alright. Can you open up your Google Chrome, please?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. In the URL, I'll need you to type in 192.168.10.one. I've just texted to you. It will ask you for a username or password or just a password?\n\nChannel 1: They're only asking like this. Which one should\n\nChannel 0: Sorry?\n\nChannel 1: I which one should I choose?\n\nChannel 0: No. You put the temp you put that in the Google search. You need to put it in the URL up the top. See where you got up the top there, google.com? Hang on one second.\n\nI'll just indicate to you where it's gotta go.\n\nChannel 1: Yeah. They're asking this one.\n\nChannel 0: There you go. Alright. Alright. In the username, you put the lowercase admin, just admin.\n\nChannel 1: The username, admin.\n\nChannel 0: And in the password, you put in Admin123At, but the A is a capital letter. I'll just text it to you. That's the that should be the password. Admin123At. And then just click on log in, and then send me a photo of the next page, please.\n\nChannel 1: And there's no way it failed. It\n\nChannel 0: Can\n\nChannel 1: failed.\n\nChannel 0: you okay. Hang on a sec. So you put admin, small letters in username in the username. Right?\n\nChannel 1: Yep.\n\nChannel 0: And in the password, Admin123AtWithAA, and it didn't connect. It didn't allow you to log\n\nChannel 1: Yep.\n\nChannel 0: in.\n\nChannel 1: No.\n\nChannel 0: Okay. Hang on a second. Then in that case, it must be the same as the Wi Fi key. Can you use the same password as the Wi Fi key, please? Oh, no.\n\nOr just use AdminAdmin. Might be AdminAdmin on this router. Okay. Well, then we need to try the password the Wi Fi key password,\n\nChannel 1: Sales.\n\nChannel 0: please.\n\nChannel 1: PreskillAdmin. Right?\n\nChannel 0: The the username is always gonna be admin. We're just trying to find what the password is. So it must be the same as the Wi Fi key.\n\nChannel 1: Sam.\n\nChannel 0: Can you just send me a quick follow-up of what you're saying, please? W. Hang on a sec. I think the first letter, it's not a capital W. It's just a small w.\n\nChannel 1: I'm I'm trying to put the small a, but it's not showing. How\n\nChannel 0: No.\n\nChannel 1: small\n\nChannel 0: No.\n\nChannel 1: the\n\nChannel 0: Where\n\nChannel 1: the\n\nChannel 0: where you've got the WJD, you've got the Capital letter W. It needs to be Small1.\n\nChannel 1: the system is not allowing me.\n\nChannel 0: I see you tried with a capital letter and with not a capital letter. Yeah?\n\nChannel 1: It's not allow me to I show you here. It's not allow me. Still fail.\n\nChannel 0: That's with with with the password are you putting in there?\n\nChannel 1: I saw you.\n\nChannel 0: Oh, that's still no. But see, the the username is a small admin, small a, not big one.\n\nChannel 1: Cannot log in as well.\n\nChannel 0: Okay. One second then. One second. Alright? Can you try what I just sent you now?\n\nWrong username or password.\n\nChannel 1: Same thing.\n\nChannel 0: Saying it just says wrong pass wrong username and password.\n\nChannel 1: Yeah.\n\nChannel 0: Nah. Because you put in the SmallI. It's gotta be a a big I for the admin downstairs on the bottom of the password.\n\nChannel 1: Use the small one. Use the\n\nChannel 0: No. No. But I texted\n\nChannel 1: small\n\nChannel 0: you I I just texted it to you.\n\nChannel 1: one. Yes.\n\nChannel 0: That's allowing you to go in now?\n\nChannel 1: Yeah. I send your screen.\n\nChannel 0: Okay. Beautiful. Alright. Can you click on management? Yeah.\n\nUp the top. Yeah. Management. And just send me a quick photo, please. Okay.\n\nLet me just have a look what we got here. System. System. System. Hang on.\n\nLet me just check something from my end. One second. Settings. Is it under settings? Okay.\n\nSorry. Can you click back on home\n\nChannel 1: Yeah.\n\nChannel 0: and then click on settings?\n\nChannel 1: Yeah.\n\nChannel 0: And then you can you just send me a photo of what you see now? You should be able to see that Wi Fi 2.4 g and the Wi Fi five g. Let me have a look. Okay. So where you got the Wi Fi five g just at the top there?\n\nChannel 1: Yeah.\n\nChannel 0: Can you click on that tab, please, and send me a photo? Okay. This sale, none. Country of origin, none. Hotel five g.\n\nJust click on the security tab just next to basic and just send me a quick photo because everything is on.\n\nChannel 1: Yeah. But it's not showing.\n\nChannel 0: Yeah. I wonder why it's not showing. Disable wireless LAN interface. No. It's not it.\n\nNo. Yeah. Just send me a quick photo of the security. Security. Five g.\n\nOkay. That's strange. Now right up the end, you got WPS. Can you just click on that one, please, and send me a photo of that? Okay.\n\nSo disable, reset, reset, stop start PIN. Okay. Let me just check something from my end. Basic. Basic.\n\nBasic. Channel. Do you click back on on basic? Don't send me a photo because I've already got one here. Basic.\n\nA NYR. Okay. See, you've got the country region. You got none. Can you click on that?\n\nYou should be able to see Australia. Click on Australia and just click on save and apply.\n\nChannel 1: Mhmm.\n\nChannel 0: And once that's saved, I need you to click on the band. Just underneath here, you got band. I need you to change that. It's got a plus\n\nChannel 1: One\n\nChannel 0: m plus a C plus a X plus BE. Oh, this\n\nChannel 1: The Ben\n\nChannel 0: yeah.\n\nChannel 1: set\n\nChannel 0: When it when it scrolls down, can you send me a photo so I can tell you which one to select, please?\n\nChannel 1: Is it the the Ben set ring?\n\nChannel 0: Yeah. You got band. You click on that, and that should scroll down. Give you different settings.\n\nChannel 1: No. It's showing like this.\n\nChannel 0: Can you send me a photo, please? No. No. You're in the wrong sorry. Go back to basic.\n\nChannel 1: And\n\nChannel 0: Back\n\nChannel 1: then\n\nChannel 0: to basic. And where you changed to Australia, just underneath that, you'll you'll have banned.\n\nChannel 1: No. It's showing like this again after I copied to basic.\n\nChannel 0: Well, it shouldn't be changing you\n\nChannel 1: No.\n\nChannel 0: to stereo.\n\nChannel 1: It's saying It's all empty.\n\nChannel 0: What the hell?\n\nChannel 1: No. I lost the connection.\n\nChannel 0: Okay. This is something not right here. Alright. Let's just let me just check something. Sorry, mate.\n\nLet's have a look. Alright. Can we just go back to home?\n\nChannel 1: Hadoop.\n\nChannel 0: Up the top there, you you should have a tab. Oh, no. It doesn't show you anymore. So what the hell? Just click on reset then.\n\nCan you click on reset down the bottom which got save and apply, and the other one's got reset? Why did this go empty for?\n\nChannel 1: And then after that, it's showing back like this.\n\nChannel 0: Okay. Show me. But empty again Or like before? Oh, hang on. Okay.\n\nGot it. Okay. So it's gone back to that. Oh my god. Okay.\n\nOne second. I'm just gonna put you an arrow where you need to click on. Alright? Yeah. Okay.\n\nSo with the arrow, I'll put the arrow. Can you click on that? It'll scroll down, and it'll show you different settings. Just when it scrolls down, take the photos, send it to me so I can tell you which settings to select. Okay.\n\nGood. IXIN. I see. It's only got what? Four settings?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Just click the bottom one, a x,\n\nChannel 1: Already.\n\nChannel 0: and just click on save and apply.\n\nChannel 1: Alright. Let me find like this.\n\nChannel 0: Yeah. Because this one might be the a x different yeah. Because this is a y yours is a Wi Fi six. That's why mine's a Wi Fi seven. So no.\n\nThat's right. So the a x is correct. So what did you save and apply?\n\nChannel 1: Yep. And then?\n\nChannel 0: Changes successfully did not turn off your or reboot your router device during this time. Okay. Has it finished?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. So what do you see now on your screen?\n\nChannel 1: Same thing. Like, bikini.\n\nChannel 0: Can you see home at the top?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Can you click on home? Alright. Then once you click on home, I want you to click on management.\n\nChannel 1: Yeah.\n\nChannel 0: Once you click on management, I want you to click on system settings just on the bottom there in a icon there. You'll see system settings. You see that?\n\nChannel 1: System setting. Yeah.\n\nChannel 0: So once you once you click on home and you click on management on your right hand side, down just underneath it on onto your left, you'll see system settings. You see that?\n\nChannel 1: Yes.\n\nChannel 0: You click on system settings, you'll see account and you'll see system. Can you see that?\n\nChannel 1: I did that one.\n\nChannel 0: Hang on. Let me just have a look. Yeah. Now click on system, and down the bottom there, you'll see reboot. Right?\n\nSo you've got\n\nChannel 1: Nine.\n\nChannel 0: account,\n\nChannel 1: So you got\n\nChannel 0: and\n\nChannel 1: a\n\nChannel 0: then\n\nChannel 1: account?\n\nChannel 0: you got system.\n\nChannel 1: That's the picture that I just take send you.\n\nChannel 0: Okay. One second. Alright. So I'll do this for one second. I just sent you a photo.\n\nCan you click on that where the arrow's pointing? It's got system.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Now down the bottom there, you'll see blue tabs. Right down the bottom, you'll see reboot. You see reboot?\n\nChannel 1: Yeah.\n\nChannel 0: Can you click\n\nChannel 1: Yeah.\n\nChannel 0: on reboot? And then\n\nChannel 1: Yeah.\n\nChannel 0: a little thing will come up saying that you saw reboot the device. You click on okay. Then you should be able to see the Airtel five g.\n\nChannel 1: It's still loading. Five sec fifty second.\n\nChannel 0: Yeah. Yeah. No worries. It take about takes about sixty seconds for it to reboot properly. Once that's rebooted and it's finished, just go back to your Wi Fi check and see if the five g comes up.\n\nAlso, I just wanna check another thing from the back end of Super Networks. So your address is Unit 51590 Swain Street. Yeah?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Super Networks. Come on. I I'm just waiting for security code to come through from Super Networks so I can just check your back end. Alright.\n\nLet's come on. 478038. Alright.\n\nChannel 1: And then showing like this.\n\nChannel 0: Hang on one second. Yeah. It's probably still it's still probably winding up the router. Just give it another thirty seconds to a minute a minute. Pending.\n\nWhy is this pending? Okay. Okay. There's something wrong with the back end of Super Networks. That's why we're having problems with the Wi Fi.\n\nIt's a network issue. Let me just double check something. Okay. So what's happened here? Okay.\n\nJust bear with me for a second. We're seeing there's a a back end issue here with Super Networks. Hang on. Just let me fix this up. Okay.\n\nSo service. Okay. Here we go. Active. So you've got a little white box on the wall there,\n\nChannel 1: Yeah.\n\nChannel 0: a little white NTD box from Super Networks, and that little white box is connected to your router. Correct?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. In the router so from the white box to the\n\nChannel 1: I\n\nChannel 0: router, you got the Ethernet going to the one port on the little white box. In the back of the router, it's the WAN port. Right?\n\nChannel 1: don't know. I'm gonna check. One second.\n\nChannel 0: If you please check here. Thanks.\n\nChannel 1: Each\n\nChannel 0: Maybe\n\nChannel 1: one.\n\nChannel 0: maybe just send me a photo if you don't mind. That'll be much appreciated. So today, it's showing no Internet. But I just logged in to the back end of\n\nChannel 1: Thank\n\nChannel 0: Super\n\nChannel 1: you.\n\nChannel 0: Networks, and it was showing a failure there. Alright. Yeah. Alright. Perfect.\n\nOkay. Alright. So that little white box, on the right side, you should have four lights. One of them are flashing. Is that the way it is at the moment when you look at it?\n\nChannel 1: Green flashing.\n\nChannel 0: Hang on. You got a yellow cable there that's not plugged into anywhere. What what's that as big cable, is it? Okay. So you got a table that's can you turn can you turn the router where I can see the cables, please, where it's plugged into?\n\nAnd send me a photo if you don't mind. Because we might have to we might have to unplug everything for twenty minutes because I think there's been a confusion between the little white box. It's been sending out the wrong signals to the router, and that's why the router's not showing a Wi Fi or anything like that. Oh, yeah. Got it.\n\nAlright. Beautiful. Alright. So that's a WAIN port. Yep.\n\nThat's correct. Alright. So now what we need to do is on the router, you see that black the little black cable that's plugged into the router?\n\nChannel 1: Yeah.\n\nChannel 0: Can you pull that out, please?\n\nChannel 1: Which one?\n\nChannel 0: The little black one. You got the yellow cable that's plugged into the yellow port. And next to it, you got a little black cable that's plugged in that gives it power to the router. Can you pull that out, please?\n\nChannel 1: The the black one?\n\nChannel 0: Yeah. Hang on. I'll send you I'll send you an illustration. Hang\n\nChannel 1: They're\n\nChannel 0: on one\n\nChannel 1: next to\n\nChannel 0: sec.\n\nChannel 1: the yellow one. Right?\n\nChannel 0: Yeah. Let me just send\n\nChannel 1: Yeah.\n\nChannel 0: it to you, sir. Paste. I just sent you an yeah. If you could just I just sent you where the arrow is. If you can pull that out, please, and just leave that out for a second.\n\nNo.\n\nChannel 1: Yeah.\n\nChannel 0: Just leave it we're gonna leave it out for twenty minutes, so leave it out. And the white box, we need to see which is the power power supply that goes to the white box, which I think is this one. Alright. Hang on. Let me just follow it.\n\nThat one. All those cables, I can't see it properly. Okay. That goes up there. So where's the power supply goes to?\n\nMust be the blue one. Alright. So it's that blue one. Okay. So just bear with me for a second.\n\nCopy. Paste. This one. So where the arrow is pointing, I need you to take that power supply out of the wall, please.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. So those two should be out. The one from the router should be out, and that one's gonna come out. Now we're gonna leave those two out for twenty minutes. Okay?\n\nAnd in twenty\n\nChannel 1: Okay.\n\nChannel 0: minutes okay. So you've taken it out because you're offline. In twenty minutes, I will text you. I might take a little bit longer than twenty minutes, but right about twenty minutes, I will text you and tell you to put it back on, please.\n\nChannel 1: Okay.\n\nChannel 0: Alright. So just give me twenty minutes. And I think I think I did find out what the problem was, and I'll I'll fix that up from here. Alright.\n\nChannel 1: Yep.\n\nChannel 0: Just we're gonna give it twenty minutes for the router to reset. Alright?\n\nChannel 1: Are you gonna call me back?\n\nChannel 0: Yeah. Yeah. I'll call you back. No problems.\n\nChannel 1: Okay.\n\nChannel 0: Okay. Thank you.\n\nChannel 1: Thank you.\n\nChannel 0: Okay. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.88,"end":1.36,"sentiment":"positive","sentiment_score":0.3501487374305725},{"text":"AT and T 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Ganderlin.","start":9.679999,"end":14.5,"sentiment":"neutral","sentiment_score":-0.00842949643265456}],"sentiment":"neutral","sentiment_score":-0.17020909641869367,"channel":1,"num_words":20,"start":6.56,"end":14.5},{"sentences":[{"text":"One second, please.","start":15.855,"end":17.074999,"sentiment":"neutral","sentiment_score":-0.01469297707080841},{"text":"Can I have the account holder's first name?","start":19.295,"end":22.035,"sentiment":"neutral","sentiment_score":0.0018447978654876351}],"sentiment":"neutral","sentiment_score":-0.002665504389865832,"channel":0,"num_words":11,"start":15.855,"end":22.035},{"sentences":[{"text":"Rifaad, m in Romji,","start":22.785,"end":24.485,"sentiment":"neutral","sentiment_score":-0.005074155575130135}],"sentiment":"neutral","sentiment_score":-0.005074155575130135,"channel":1,"num_words":4,"start":22.785,"end":24.485},{"sentences":[{"text":"How do you spell 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India,","start":42.44,"end":43.34,"sentiment":"neutral","sentiment_score":-0.006765341696639855}],"sentiment":"neutral","sentiment_score":-0.006765341696639855,"channel":1,"num_words":3,"start":42.44,"end":43.34},{"sentences":[{"text":"R I f.","start":45.315002,"end":46.535,"sentiment":"neutral","sentiment_score":-0.007306909188628197}],"sentiment":"neutral","sentiment_score":-0.007306909188628197,"channel":0,"num_words":3,"start":45.315002,"end":46.535},{"sentences":[{"text":"r for India r for Romeo.","start":48.105,"end":50.345,"sentiment":"neutral","sentiment_score":-0.018610391455392044},{"text":"Sorry.","start":50.345,"end":50.845,"sentiment":"neutral","sentiment_score":-0.030111197382211685},{"text":"R for Romeo, e for India, f for Farmington, and then e for alpha, double alpha, and then t for tango.","start":50.905,"end":60.449997,"sentiment":"neutral","sentiment_score":-0.021040601788886955}],"sentiment":"neutral","sentiment_score":-0.020843792274328216,"channel":1,"num_words":28,"start":48.105,"end":60.449997},{"sentences":[{"text":"So it's Rifat, is it?","start":62.26,"end":64.04,"sentiment":"neutral","sentiment_score":0.016020828485488893}],"sentiment":"neutral","sentiment_score":0.016020828485488893,"channel":0,"num_words":5,"start":62.26,"end":64.04},{"sentences":[{"text":"Yeah.","start":64.27,"end":64.77,"sentiment":"neutral","sentiment_score":0.01086515560746193}],"sentiment":"neutral","sentiment_score":0.01086515560746193,"channel":1,"num_words":1,"start":64.27,"end":64.77},{"sentences":[{"text":"And what's the surname?","start":64.82,"end":65.96,"sentiment":"neutral","sentiment_score":0.003003987018018961}],"sentiment":"neutral","sentiment_score":0.003003987018018961,"channel":0,"num_words":4,"start":64.82,"end":65.96},{"sentences":[{"text":"From z?","start":66.67,"end":67.57,"sentiment":"neutral","sentiment_score":0.0010142083046957853}],"sentiment":"neutral","sentiment_score":0.0010142083046957853,"channel":1,"num_words":2,"start":66.67,"end":67.57},{"sentences":[{"text":"But Rifat Joy Rifat Ayman Ramzi.","start":71.855,"end":75.695,"sentiment":"neutral","sentiment_score":0.029185413072506588},{"text":"Okay.","start":75.695,"end":76.175,"sentiment":"neutral","sentiment_score":-0.019008273258805275},{"text":"Nothing about it.","start":76.175,"end":77.475,"sentiment":"neutral","sentiment_score":-0.10249319175879161},{"text":"Okay.","start":77.615,"end":78.015,"sentiment":"neutral","sentiment_score":-0.007653492502868176},{"text":"Yeah.","start":78.015,"end":78.335,"sentiment":"neutral","sentiment_score":0.011373975314199924}],"sentiment":"neutral","sentiment_score":-0.012304573940734068,"channel":0,"num_words":12,"start":71.855,"end":78.335},{"sentences":[{"text":"You're Rifat","start":78.335,"end":79.155,"sentiment":"neutral","sentiment_score":0.019304972141981125}],"sentiment":"neutral","sentiment_score":0.019304972141981125,"channel":0,"num_words":2,"start":78.335,"end":79.155},{"sentences":[{"text":"Yeah.","start":78.744995,"end":78.985,"sentiment":"neutral","sentiment_score":0.022832076996564865},{"text":"I think","start":78.985,"end":79.545,"sentiment":"neutral","sentiment_score":0.019121035933494568}],"sentiment":"neutral","sentiment_score":0.020358049621184666,"channel":1,"num_words":3,"start":78.744995,"end":79.545},{"sentences":[{"text":"Ayman","start":79.215,"end":79.715,"sentiment":"neutral","sentiment_score":0.01640152558684349}],"sentiment":"neutral","sentiment_score":0.01640152558684349,"channel":0,"num_words":1,"start":79.215,"end":79.715},{"sentences":[{"text":"I think","start":79.545,"end":79.865,"sentiment":"neutral","sentiment_score":0.010622643865644932}],"sentiment":"neutral","sentiment_score":0.010622643865644932,"channel":1,"num_words":2,"start":79.545,"end":79.865},{"sentences":[{"text":"Ramzi.","start":79.775,"end":80.275,"sentiment":"neutral","sentiment_score":0.016161177307367325}],"sentiment":"neutral","sentiment_score":0.016161177307367325,"channel":0,"num_words":1,"start":79.775,"end":80.275},{"sentences":[{"text":"I called you","start":79.865,"end":80.585,"sentiment":"neutral","sentiment_score":0.012229721993207932}],"sentiment":"neutral","sentiment_score":0.012229721993207932,"channel":1,"num_words":3,"start":79.865,"end":80.585},{"sentences":[{"text":"Yeah?","start":80.335,"end":80.835,"sentiment":"neutral","sentiment_score":0.012023471295833588}],"sentiment":"neutral","sentiment_score":0.012023471295833588,"channel":0,"num_words":1,"start":80.335,"end":80.835},{"sentences":[{"text":"I I called you a couple of months ago, but I think I remember I recognize your voice as well.","start":80.585,"end":85.965,"sentiment":"neutral","sentiment_score":-0.00005446514114737502}],"sentiment":"neutral","sentiment_score":-0.00005446514114737502,"channel":1,"num_words":20,"start":80.585,"end":85.965},{"sentences":[{"text":"Yep.","start":86.43,"end":86.93,"sentiment":"neutral","sentiment_score":-0.021120240911841393}],"sentiment":"neutral","sentiment_score":-0.021120240911841393,"channel":0,"num_words":1,"start":86.43,"end":86.93},{"sentences":[{"text":"And I don't know why since yesterday, there is no Wi Fi in my apartment until today.","start":86.57,"end":92.75,"sentiment":"neutral","sentiment_score":-0.25341350366087523}],"sentiment":"neutral","sentiment_score":-0.25341350366087523,"channel":1,"num_words":17,"start":86.57,"end":92.75},{"sentences":[{"text":"Well, I don't know.","start":94.19,"end":95.15,"sentiment":"neutral","sentiment_score":-0.26852554827928543},{"text":"If you don't, you gotta ring this up and let us know the day it's not working.","start":95.15,"end":99.534996,"sentiment":"negative","sentiment_score":-0.36040181447477904},{"text":"It's no good ringing me up today.","start":99.534996,"end":101.314995,"sentiment":"negative","sentiment_score":-0.5497757579599108},{"text":"It it's already working because we don't know.","start":102.415,"end":104.994995,"sentiment":"neutral","sentiment_score":-0.31559961289167404},{"text":"So how long has it been offline for?","start":105.615,"end":108.034996,"sentiment":"neutral","sentiment_score":-0.18588773906230927}],"sentiment":"negative","sentiment_score":-0.34230141273953696,"channel":0,"num_words":44,"start":94.19,"end":108.034996},{"sentences":[{"text":"Since yesterday, when I come into work, And then I'm coming to work at 07:00.","start":108.425,"end":113.399994,"sentiment":"neutral","sentiment_score":-0.13030187288920084},{"text":"How I'm gonna ring you?","start":113.399994,"end":114.68,"sentiment":"neutral","sentiment_score":-0.23144285678863524},{"text":"Because there's no service.","start":114.68,"end":115.899994,"sentiment":"negative","sentiment_score":-0.3665354996919632}],"sentiment":"neutral","sentiment_score":-0.19074518233537674,"channel":1,"num_words":24,"start":108.425,"end":115.899994},{"sentences":[{"text":"Well, you're ringing me up today.","start":117.67,"end":119.21,"sentiment":"neutral","sentiment_score":-0.16513673712809881},{"text":"You're ringing me up with a mobile, so you can ring me up with a mobile.","start":120.46999,"end":123.509995,"sentiment":"neutral","sentiment_score":-0.04962243721820414},{"text":"No problems.","start":123.509995,"end":124.17,"sentiment":"neutral","sentiment_score":0.11601432040333748},{"text":"Today is the twenty second.","start":124.869995,"end":126.89,"sentiment":"neutral","sentiment_score":0.012261483818292618},{"text":"So yesterday, I can see there was, I don't know, probably about two gigs used yesterday.","start":127.11,"end":135.40501,"sentiment":"neutral","sentiment_score":-0.05049468681681901}],"sentiment":"neutral","sentiment_score":-0.05109685216512945,"channel":0,"num_words":45,"start":117.67,"end":135.40501},{"sentences":[{"text":"Today, I don't see any usage so far.","start":135.40501,"end":138.145,"sentiment":"neutral","sentiment_score":-0.255598371848464}],"sentiment":"neutral","sentiment_score":-0.255598371848464,"channel":0,"num_words":8,"start":135.40501,"end":138.145},{"sentences":[{"text":"Yeah.","start":138.71,"end":138.95001,"sentiment":"neutral","sentiment_score":-0.0860244631767273},{"text":"Because there is no Wi Fi.","start":138.95001,"end":140.39,"sentiment":"neutral","sentiment_score":-0.20899528016646704},{"text":"How I'm gonna using it?","start":140.39,"end":141.67,"sentiment":"neutral","sentiment_score":-0.115330071747303},{"text":"There is no Internet 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god.","start":151.175,"end":151.815,"sentiment":"negative","sentiment_score":-0.37139492233594257},{"text":"Like, do you have anyone, like, different person?","start":151.815,"end":153.975,"sentiment":"neutral","sentiment_score":-0.2652239762246609},{"text":"Because you never solved my problem literally.","start":153.975,"end":156.475,"sentiment":"negative","sentiment_score":-0.5402336163180215},{"text":"Because there is not any Wi Fi.","start":156.855,"end":158.955,"sentiment":"negative","sentiment_score":-0.3949347564152309},{"text":"Like, when I try to connect, there is not unable to connect the Wi Fi.","start":159.015,"end":163.035,"sentiment":"negative","sentiment_score":-0.4212621887524923}],"sentiment":"negative","sentiment_score":-0.4025272004306316,"channel":1,"num_words":40,"start":151.175,"end":163.035},{"sentences":[{"text":"So this you gotta understand one thing on a technical level.","start":163.845,"end":167.285,"sentiment":"neutral","sentiment_score":-0.3097696846181696},{"text":"Alright?","start":167.285,"end":167.785,"sentiment":"neutral","sentiment_score":-0.1072959154844284},{"text":"If you can't connect to the Wi Fi, it means your password and the username is not allowing you to connect to the router.","start":168.66,"end":175.22,"sentiment":"negative","sentiment_score":-0.4391460735350847},{"text":"Right?","start":175.22,"end":175.72,"sentiment":"neutral","sentiment_score":-0.2062016725540161},{"text":"If you're connecting to the Wi Fi and you have no Internet, that's a different story.","start":176.98,"end":181.08,"sentiment":"neutral","sentiment_score":-0.2975517753511667}],"sentiment":"negative","sentiment_score":-0.3588924205528115,"channel":0,"num_words":53,"start":163.845,"end":181.08},{"sentences":[{"text":"So which one is it?","start":181.14,"end":182.34,"sentiment":"neutral","sentiment_score":-0.07947286665439605},{"text":"You can't connect to the Wi Fi,","start":182.34,"end":184.2,"sentiment":"neutral","sentiment_score":-0.20251999156815664}],"sentiment":"neutral","sentiment_score":-0.15125035618742308,"channel":0,"num_words":12,"start":181.14,"end":184.2},{"sentences":[{"text":"You 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the screenshot again in my connect form.","start":413.79498,"end":416.77,"sentiment":"neutral","sentiment_score":0.0028910147957503796}],"sentiment":"neutral","sentiment_score":0.0028910147957503796,"channel":1,"num_words":8,"start":413.79498,"end":416.77},{"sentences":[{"text":"So you're you're connected to the Airtel 2.4 g.","start":424.97,"end":427.93002,"sentiment":"neutral","sentiment_score":-0.0027773085360725722},{"text":"Yeah?","start":427.93002,"end":428.43002,"sentiment":"neutral","sentiment_score":-0.005248834379017353}],"sentiment":"neutral","sentiment_score":-0.00302446112036705,"channel":0,"num_words":10,"start":424.97,"end":428.43002},{"sentences":[{"text":"Yeah.","start":428.59,"end":429.09,"sentiment":"neutral","sentiment_score":-0.012376985512673857}],"sentiment":"neutral","sentiment_score":-0.012376985512673857,"channel":1,"num_words":1,"start":428.59,"end":429.09},{"sentences":[{"text":"So where's the five 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you send me a screenshot of what you're seeing now, please?","start":614.91,"end":617.97,"sentiment":"neutral","sentiment_score":0.01818613871000707},{"text":"So I was seeing different Wi Fi names now.","start":633.895,"end":636.47504,"sentiment":"neutral","sentiment_score":-0.08313704654574394},{"text":"Do you have a laptop by any chance?","start":640.63,"end":642.56995,"sentiment":"neutral","sentiment_score":-0.026021673809736967}],"sentiment":"neutral","sentiment_score":-0.023902514173338812,"channel":0,"num_words":30,"start":614.67,"end":642.56995},{"sentences":[{"text":"Yeah.","start":643.8,"end":644.04,"sentiment":"neutral","sentiment_score":-0.008436443284153938},{"text":"Same thing.","start":644.04,"end":644.76,"sentiment":"neutral","sentiment_score":-0.019748888909816742},{"text":"I tried the same 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you're connected to the four alright.","start":997.315,"end":998.995,"sentiment":"neutral","sentiment_score":0.024453804162996157},{"text":"Can you open up your Google Chrome, please?","start":998.995,"end":1001.255,"sentiment":"neutral","sentiment_score":0.024826769018545747}],"sentiment":"neutral","sentiment_score":0.024652718752622604,"channel":0,"num_words":15,"start":997.315,"end":1001.255},{"sentences":[{"text":"Yeah.","start":1007.75,"end":1008.25,"sentiment":"neutral","sentiment_score":0.013685498386621475}],"sentiment":"neutral","sentiment_score":0.013685498386621475,"channel":1,"num_words":1,"start":1007.75,"end":1008.25},{"sentences":[{"text":"Okay.","start":1008.91,"end":1009.23,"sentiment":"neutral","sentiment_score":0.011849621310830116},{"text":"In the URL, I'll need you to type in 192.168.10.one.","start":1009.23,"end":1017.595,"sentiment":"neutral","sentiment_score":-0.012214117590337992},{"text":"I've just texted to 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the username is always gonna be admin.","start":1201.855,"end":1204.115,"sentiment":"neutral","sentiment_score":-0.055104090832173824},{"text":"We're just trying to find what the password is.","start":1204.4149,"end":1206.835,"sentiment":"neutral","sentiment_score":-0.05949670117762354},{"text":"So it must be the same as the Wi Fi key.","start":1207.07,"end":1209.73,"sentiment":"neutral","sentiment_score":-0.04764080894264308}],"sentiment":"neutral","sentiment_score":-0.05358399770089558,"channel":0,"num_words":28,"start":1201.855,"end":1209.73},{"sentences":[{"text":"Sam.","start":1227.385,"end":1227.885,"sentiment":"neutral","sentiment_score":0.025116203352808952}],"sentiment":"neutral","sentiment_score":0.025116203352808952,"channel":1,"num_words":1,"start":1227.385,"end":1227.885},{"sentences":[{"text":"Can you just send me a quick follow-up of what you're saying, 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you've got the WJD, you've got the Capital letter W.","start":1267.4,"end":1271.64,"sentiment":"neutral","sentiment_score":-0.2097555331208489},{"text":"It needs to be Small1.","start":1271.64,"end":1273.125,"sentiment":"neutral","sentiment_score":-0.2520760506391525}],"sentiment":"neutral","sentiment_score":-0.2229806948453188,"channel":0,"num_words":16,"start":1267.4,"end":1273.125},{"sentences":[{"text":"the system is not allowing me.","start":1273.35,"end":1275.2101,"sentiment":"negative","sentiment_score":-0.5227443873882294}],"sentiment":"negative","sentiment_score":-0.5227443873882294,"channel":1,"num_words":6,"start":1273.35,"end":1275.2101},{"sentences":[{"text":"I see you tried with a capital letter and with not a capital 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you.","start":1380.96,"end":1383.22,"sentiment":"neutral","sentiment_score":-0.03868455300107598}],"sentiment":"neutral","sentiment_score":-0.03868455300107598,"channel":0,"num_words":8,"start":1380.96,"end":1383.22},{"sentences":[{"text":"one.","start":1382.89,"end":1383.39,"sentiment":"neutral","sentiment_score":-0.003829600289463997},{"text":"Yes.","start":1384.01,"end":1384.51,"sentiment":"neutral","sentiment_score":0.035855233669281006}],"sentiment":"neutral","sentiment_score":0.016012816689908504,"channel":1,"num_words":2,"start":1382.89,"end":1384.51},{"sentences":[{"text":"That's allowing you to go in now?","start":1395.405,"end":1397.265,"sentiment":"neutral","sentiment_score":0.06522920674511365}],"sentiment":"neutral","sentiment_score":0.06522920674511365,"channel":0,"num_words":7,"start":1395.405,"end":1397.265},{"sentences":[{"text":"Yeah.","start":1397.4349,"end":1397.755,"sentiment":"neutral","sentiment_score":0.03301786631345749},{"text":"I send your 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photo?","start":1512.5599,"end":1515.62,"sentiment":"neutral","sentiment_score":0.027880830767874915},{"text":"Okay.","start":1530.735,"end":1531.235,"sentiment":"neutral","sentiment_score":-0.012091964483261108},{"text":"This sale, none.","start":1546.6649,"end":1548.265,"sentiment":"neutral","sentiment_score":-0.03379493455092112},{"text":"Country of origin, none.","start":1548.265,"end":1551.725,"sentiment":"neutral","sentiment_score":-0.021344821900129318},{"text":"Hotel five g.","start":1553.945,"end":1555.245,"sentiment":"neutral","sentiment_score":0.005715616047382355}],"sentiment":"neutral","sentiment_score":0.006646120070439318,"channel":0,"num_words":23,"start":1512.5599,"end":1555.245},{"sentences":[{"text":"Just click on the security tab just next to basic and just send me a quick photo because everything is 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basic.","start":1755.375,"end":1756.515,"sentiment":"neutral","sentiment_score":-0.13435292802751064}],"sentiment":"neutral","sentiment_score":-0.1487287732048167,"channel":0,"num_words":18,"start":1744.35,"end":1756.515},{"sentences":[{"text":"And","start":1757.82,"end":1758.0599,"sentiment":"neutral","sentiment_score":-0.09441299736499786}],"sentiment":"neutral","sentiment_score":-0.09441299736499786,"channel":1,"num_words":1,"start":1757.82,"end":1758.0599},{"sentences":[{"text":"Back","start":1757.935,"end":1758.175,"sentiment":"neutral","sentiment_score":-0.06255967915058136}],"sentiment":"neutral","sentiment_score":-0.06255967915058136,"channel":0,"num_words":1,"start":1757.935,"end":1758.175},{"sentences":[{"text":"then","start":1758.0599,"end":1758.5599,"sentiment":"neutral","sentiment_score":-0.07538291811943054}],"sentiment":"neutral","sentiment_score":-0.07538291811943054,"channel":1,"num_words":1,"start":1758.0599,"end":1758.5599},{"sentences":[{"text":"to basic.","start":1758.175,"end":1758.8151,"sentiment":"neutral","sentiment_score":-0.06636779382824898},{"text":"And where you changed to Australia, just underneath that, you'll you'll have banned.","start":1758.8151,"end":1764.1799,"sentiment":"neutral","sentiment_score":-0.13321604465062803}],"sentiment":"neutral","sentiment_score":-0.12430294454097748,"channel":0,"num_words":15,"start":1758.175,"end":1764.1799},{"sentences":[{"text":"No.","start":1765.025,"end":1765.345,"sentiment":"neutral","sentiment_score":-0.20208385586738584},{"text":"It's showing like this again after I copied to basic.","start":1765.345,"end":1768.805,"sentiment":"neutral","sentiment_score":-0.20644225776195527}],"sentiment":"neutral","sentiment_score":-0.2060460394079035,"channel":1,"num_words":11,"start":1765.025,"end":1768.805},{"sentences":[{"text":"Well, it shouldn't be changing you","start":1772.88,"end":1774.72,"sentiment":"neutral","sentiment_score":-0.07909993082284927}],"sentiment":"neutral","sentiment_score":-0.07909993082284927,"channel":0,"num_words":6,"start":1772.88,"end":1774.72},{"sentences":[{"text":"No.","start":1774.545,"end":1774.9451,"sentiment":"neutral","sentiment_score":-0.19262655079364777}],"sentiment":"neutral","sentiment_score":-0.19262655079364777,"channel":1,"num_words":1,"start":1774.545,"end":1774.9451},{"sentences":[{"text":"to stereo.","start":1774.72,"end":1775.38,"sentiment":"neutral","sentiment_score":-0.15954707562923431}],"sentiment":"neutral","sentiment_score":-0.15954707562923431,"channel":0,"num_words":2,"start":1774.72,"end":1775.38},{"sentences":[{"text":"It's saying It's all empty.","start":1774.9451,"end":1776.96,"sentiment":"neutral","sentiment_score":-0.3029195964336395}],"sentiment":"neutral","sentiment_score":-0.3029195964336395,"channel":1,"num_words":5,"start":1774.9451,"end":1776.96},{"sentences":[{"text":"What the hell?","start":1782.255,"end":1783.235,"sentiment":"negative","sentiment_score":-0.47557923197746277}],"sentiment":"negative","sentiment_score":-0.47557923197746277,"channel":0,"num_words":3,"start":1782.255,"end":1783.235},{"sentences":[{"text":"No.","start":1785.6599,"end":1785.8999,"sentiment":"negative","sentiment_score":-0.5649032592773438},{"text":"I lost the connection.","start":1785.8999,"end":1787.5199,"sentiment":"negative","sentiment_score":-0.5412468314170837}],"sentiment":"negative","sentiment_score":-0.5459781169891358,"channel":1,"num_words":5,"start":1785.6599,"end":1787.5199},{"sentences":[{"text":"Okay.","start":1790.68,"end":1790.92,"sentiment":"neutral","sentiment_score":-0.23059672117233276},{"text":"This is something not right here.","start":1790.92,"end":1793.26,"sentiment":"neutral","sentiment_score":-0.3208180069923401},{"text":"Alright.","start":1797.9601,"end":1798.4401,"sentiment":"neutral","sentiment_score":-0.053132858127355576},{"text":"Let's just let 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got system.","start":2078.905,"end":2079.885,"sentiment":"neutral","sentiment_score":0.022239388898015022}],"sentiment":"neutral","sentiment_score":0.022239388898015022,"channel":0,"num_words":3,"start":2078.905,"end":2079.885},{"sentences":[{"text":"That's the picture that I just take send you.","start":2082.8,"end":2085.54,"sentiment":"neutral","sentiment_score":0.04727322691016727}],"sentiment":"neutral","sentiment_score":0.04727322691016727,"channel":1,"num_words":9,"start":2082.8,"end":2085.54},{"sentences":[{"text":"Okay.","start":2087.545,"end":2087.9448,"sentiment":"neutral","sentiment_score":0.0435389056801796},{"text":"One second.","start":2087.9448,"end":2088.665,"sentiment":"neutral","sentiment_score":0.037121307104825974},{"text":"Alright.","start":2088.665,"end":2089.145,"sentiment":"neutral","sentiment_score":0.08375251293182373},{"text":"So I'll do this for one 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reboot?","start":2126.93,"end":2127.8298,"sentiment":"neutral","sentiment_score":0.023122890541950863}],"sentiment":"neutral","sentiment_score":0.049579248018562797,"channel":0,"num_words":20,"start":2121.41,"end":2127.8298},{"sentences":[{"text":"Yeah.","start":2127.465,"end":2127.965,"sentiment":"neutral","sentiment_score":0.03888292238116264}],"sentiment":"neutral","sentiment_score":0.03888292238116264,"channel":1,"num_words":1,"start":2127.465,"end":2127.965},{"sentences":[{"text":"Can you click","start":2128.45,"end":2129.0898,"sentiment":"neutral","sentiment_score":0.029613347103198368}],"sentiment":"neutral","sentiment_score":0.029613347103198368,"channel":0,"num_words":3,"start":2128.45,"end":2129.0898},{"sentences":[{"text":"Yeah.","start":2129.065,"end":2129.565,"sentiment":"neutral","sentiment_score":0.023668427020311356}],"sentiment":"neutral","sentiment_score":0.023668427020311356,"channel":1,"num_words":1,"start":2129.065,"end":2129.565},{"sentences":[{"text":"on 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it to reboot properly.","start":2153.86,"end":2157.2402,"sentiment":"neutral","sentiment_score":0.02434183657169342},{"text":"Once that's rebooted and it's finished, just go back to your Wi Fi check and see if the five g comes up.","start":2158.255,"end":2167.875,"sentiment":"neutral","sentiment_score":0.07344372130253098}],"sentiment":"neutral","sentiment_score":0.062157138789954935,"channel":0,"num_words":38,"start":2152.1,"end":2167.875},{"sentences":[{"text":"Also, I just wanna check another thing from the back end of Super Networks.","start":2173.46,"end":2179.32,"sentiment":"neutral","sentiment_score":0.00064457008349044},{"text":"So your address is Unit 51590 Swain Street.","start":2181.78,"end":2185.94,"sentiment":"neutral","sentiment_score":0.019002079963684082},{"text":"Yeah?","start":2185.94,"end":2186.44,"sentiment":"neutral","sentiment_score":0.017276456579566002}],"sentiment":"neutral","sentiment_score":0.007752916411213253,"channel":0,"num_words":23,"start":2173.46,"end":2186.44},{"sentences":[{"text":"Yeah.","start":2187.1948,"end":2187.6948,"sentiment":"neutral","sentiment_score":0.01968475803732872}],"sentiment":"neutral","sentiment_score":0.01968475803732872,"channel":1,"num_words":1,"start":2187.1948,"end":2187.6948},{"sentences":[{"text":"Okay.","start":2188.365,"end":2188.865,"sentiment":"neutral","sentiment_score":0.03276461362838745},{"text":"Super Networks.","start":2190.7651,"end":2191.665,"sentiment":"neutral","sentiment_score":0.016579275019466877},{"text":"Come on.","start":2191.725,"end":2192.465,"sentiment":"neutral","sentiment_score":0.01403990387916565},{"text":"I I'm just waiting for security code to come through from Super Networks so I can just check your back end.","start":2226.0352,"end":2232.07,"sentiment":"neutral","sentiment_score":-0.029229088908150083},{"text":"Alright.","start":2242.4949,"end":2242.9949,"sentiment":"neutral","sentiment_score":0.02676302194595337}],"sentiment":"neutral","sentiment_score":-0.018260921248131327,"channel":0,"num_words":27,"start":2188.365,"end":2242.9949},{"sentences":[{"text":"Let's come on.","start":2243.775,"end":2246.195,"sentiment":"neutral","sentiment_score":0.015512656420469284},{"text":"478038.","start":2248.095,"end":2252.275,"sentiment":"neutral","sentiment_score":0.0100865475833416},{"text":"Alright.","start":2253.775,"end":2254.275,"sentiment":"neutral","sentiment_score":0.03103979490697384}],"sentiment":"neutral","sentiment_score":0.01753286235034466,"channel":0,"num_words":5,"start":2243.775,"end":2254.275},{"sentences":[{"text":"And then showing like this.","start":2263.3352,"end":2264.955,"sentiment":"neutral","sentiment_score":-0.0017155466601252555}],"sentiment":"neutral","sentiment_score":-0.0017155466601252555,"channel":1,"num_words":5,"start":2263.3352,"end":2264.955},{"sentences":[{"text":"Hang on one second.","start":2268.1748,"end":2269.555,"sentiment":"neutral","sentiment_score":-0.02989560505375266},{"text":"Yeah.","start":2281.83,"end":2282.07,"sentiment":"neutral","sentiment_score":-0.05524460598826408},{"text":"It's probably still it's still probably winding up the router.","start":2282.07,"end":2287.11,"sentiment":"neutral","sentiment_score":-0.24976083636283875},{"text":"Just give it another thirty seconds to a minute a minute.","start":2287.11,"end":2289.77,"sentiment":"neutral","sentiment_score":-0.13737473569133066},{"text":"Pending.","start":2307.345,"end":2307.845,"sentiment":"neutral","sentiment_score":-0.10989628732204436}],"sentiment":"neutral","sentiment_score":-0.15901680628734607,"channel":0,"num_words":27,"start":2268.1748,"end":2307.845},{"sentences":[{"text":"Why is this pending?","start":2310.0,"end":2311.3,"sentiment":"neutral","sentiment_score":-0.17990094423294067},{"text":"Okay.","start":2317.44,"end":2317.94,"sentiment":"neutral","sentiment_score":-0.1264980137348175},{"text":"Okay.","start":2323.5852,"end":2323.985,"sentiment":"neutral","sentiment_score":-0.18397486209869385},{"text":"There's something wrong with the back end of Super Networks.","start":2323.985,"end":2327.665,"sentiment":"negative","sentiment_score":-0.4143806114792824},{"text":"That's why we're having problems with the Wi Fi.","start":2327.665,"end":2330.245,"sentiment":"negative","sentiment_score":-0.38774245315127903}],"sentiment":"negative","sentiment_score":-0.3465425938367844,"channel":0,"num_words":25,"start":2310.0,"end":2330.245},{"sentences":[{"text":"It's a network issue.","start":2330.945,"end":2332.3052,"sentiment":"negative","sentiment_score":-0.4073212966322899},{"text":"Let me just double check something.","start":2332.3052,"end":2334.245,"sentiment":"neutral","sentiment_score":-0.12946615368127823},{"text":"Okay.","start":2401.8599,"end":2402.3599,"sentiment":"neutral","sentiment_score":-0.06085691601037979},{"text":"So what's happened 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there,","start":2463.445,"end":2466.345,"sentiment":"neutral","sentiment_score":-0.0014802816493267362}],"sentiment":"neutral","sentiment_score":0.003955907059005565,"channel":0,"num_words":18,"start":2438.375,"end":2466.345},{"sentences":[{"text":"Yeah.","start":2468.005,"end":2468.505,"sentiment":"neutral","sentiment_score":0.013204369693994522}],"sentiment":"neutral","sentiment_score":0.013204369693994522,"channel":1,"num_words":1,"start":2468.005,"end":2468.505},{"sentences":[{"text":"a little white NTD box from Super Networks, and that little white box is connected to your router.","start":2468.885,"end":2475.205,"sentiment":"neutral","sentiment_score":0.011722911925365528},{"text":"Correct?","start":2475.205,"end":2475.705,"sentiment":"neutral","sentiment_score":0.006979180499911308}],"sentiment":"neutral","sentiment_score":0.01147324185034162,"channel":0,"num_words":19,"start":2468.885,"end":2475.705},{"sentences":[{"text":"Yeah.","start":2476.49,"end":2476.99,"sentiment":"neutral","sentiment_score":0.010203991085290909}],"sentiment":"neutral","sentiment_score":0.010203991085290909,"channel":1,"num_words":1,"start":2476.49,"end":2476.99},{"sentences":[{"text":"Okay.","start":2477.4,"end":2477.9,"sentiment":"neutral","sentiment_score":0.0125594362616539},{"text":"In the router so from the white box to the","start":2477.96,"end":2481.48,"sentiment":"neutral","sentiment_score":0.0018500620499253273}],"sentiment":"neutral","sentiment_score":0.002823641523718834,"channel":0,"num_words":11,"start":2477.4,"end":2481.48},{"sentences":[{"text":"I","start":2481.315,"end":2481.815,"sentiment":"neutral","sentiment_score":0.004974937066435814}],"sentiment":"neutral","sentiment_score":0.004974937066435814,"channel":1,"num_words":1,"start":2481.315,"end":2481.815},{"sentences":[{"text":"router, you got the Ethernet going to the one port on the little white box.","start":2481.48,"end":2486.28,"sentiment":"neutral","sentiment_score":-0.0007842388624946276},{"text":"In the back of the router, it's the WAN port.","start":2486.28,"end":2489.8,"sentiment":"neutral","sentiment_score":-0.006755627924576402},{"text":"Right?","start":2489.8,"end":2490.3,"sentiment":"neutral","sentiment_score":-0.008792072534561157}],"sentiment":"neutral","sentiment_score":-0.0033889205660670996,"channel":0,"num_words":26,"start":2481.48,"end":2490.3},{"sentences":[{"text":"don't know.","start":2490.9949,"end":2491.4749,"sentiment":"neutral","sentiment_score":-0.043264998123049736},{"text":"I'm gonna check.","start":2491.4749,"end":2492.035,"sentiment":"neutral","sentiment_score":-0.0256385679046313},{"text":"One second.","start":2492.035,"end":2492.855,"sentiment":"neutral","sentiment_score":-0.010054857935756445}],"sentiment":"neutral","sentiment_score":-0.026222202261643752,"channel":1,"num_words":7,"start":2490.9949,"end":2492.855},{"sentences":[{"text":"If you please check here.","start":2493.345,"end":2494.5452,"sentiment":"neutral","sentiment_score":0.001584337092936039},{"text":"Thanks.","start":2494.5452,"end":2495.0452,"sentiment":"neutral","sentiment_score":0.16662494838237762}],"sentiment":"neutral","sentiment_score":0.029091105641176302,"channel":0,"num_words":6,"start":2493.345,"end":2495.0452},{"sentences":[{"text":"Each","start":2515.815,"end":2516.135,"sentiment":"neutral","sentiment_score":0.03359774872660637}],"sentiment":"neutral","sentiment_score":0.03359774872660637,"channel":1,"num_words":1,"start":2515.815,"end":2516.135},{"sentences":[{"text":"Maybe","start":2516.095,"end":2516.415,"sentiment":"neutral","sentiment_score":0.02070006914436817}],"sentiment":"neutral","sentiment_score":0.02070006914436817,"channel":0,"num_words":1,"start":2516.095,"end":2516.415},{"sentences":[{"text":"one.","start":2516.135,"end":2516.635,"sentiment":"neutral","sentiment_score":0.04295170679688454}],"sentiment":"neutral","sentiment_score":0.04295170679688454,"channel":1,"num_words":1,"start":2516.135,"end":2516.635},{"sentences":[{"text":"maybe just send me a photo if you don't mind.","start":2516.415,"end":2518.2551,"sentiment":"neutral","sentiment_score":0.027866827324032784},{"text":"That'll be much appreciated.","start":2518.2551,"end":2519.5552,"sentiment":"neutral","sentiment_score":0.30917494371533394},{"text":"So today, it's showing no Internet.","start":2529.54,"end":2532.12,"sentiment":"neutral","sentiment_score":-0.20151382063825926},{"text":"But I just logged in to the back end of","start":2533.1401,"end":2535.62,"sentiment":"neutral","sentiment_score":-0.13790790885686874}],"sentiment":"neutral","sentiment_score":-0.03575979880988598,"channel":0,"num_words":30,"start":2516.415,"end":2535.62},{"sentences":[{"text":"Thank","start":2535.31,"end":2535.6301,"sentiment":"neutral","sentiment_score":0.02542474865913391}],"sentiment":"neutral","sentiment_score":0.02542474865913391,"channel":1,"num_words":1,"start":2535.31,"end":2535.6301},{"sentences":[{"text":"Super","start":2535.62,"end":2536.1,"sentiment":"neutral","sentiment_score":0.21434101462364197}],"sentiment":"neutral","sentiment_score":0.21434101462364197,"channel":0,"num_words":1,"start":2535.62,"end":2536.1},{"sentences":[{"text":"you.","start":2535.6301,"end":2536.1301,"sentiment":"neutral","sentiment_score":0.010556820780038834}],"sentiment":"neutral","sentiment_score":0.010556820780038834,"channel":1,"num_words":1,"start":2535.6301,"end":2536.1301},{"sentences":[{"text":"Networks, and it was showing a failure there.","start":2536.1,"end":2539.46,"sentiment":"neutral","sentiment_score":-0.3220049738883972},{"text":"Alright.","start":2539.46,"end":2539.96,"sentiment":"neutral","sentiment_score":0.03502233326435089},{"text":"Yeah.","start":2540.58,"end":2540.82,"sentiment":"neutral","sentiment_score":0.07181371748447418},{"text":"Alright.","start":2540.82,"end":2541.22,"sentiment":"neutral","sentiment_score":0.22981731593608856},{"text":"Perfect.","start":2541.22,"end":2541.72,"sentiment":"positive","sentiment_score":0.4028688669204712}],"sentiment":"neutral","sentiment_score":-0.15304312979181608,"channel":0,"num_words":12,"start":2536.1,"end":2541.72},{"sentences":[{"text":"Okay.","start":2544.665,"end":2545.165,"sentiment":"neutral","sentiment_score":0.12862706184387207},{"text":"Alright.","start":2550.105,"end":2550.605,"sentiment":"neutral","sentiment_score":0.08634614944458008},{"text":"So that little white box, on the right side, you should have four lights.","start":2551.945,"end":2557.065,"sentiment":"neutral","sentiment_score":0.0067137422572289196},{"text":"One of them are flashing.","start":2557.065,"end":2558.205,"sentiment":"neutral","sentiment_score":-0.03914199098944664},{"text":"Is that the way it is at the moment when you look at it?","start":2559.49,"end":2562.31,"sentiment":"neutral","sentiment_score":-0.03706278279423714}],"sentiment":"neutral","sentiment_score":-0.011589237462197031,"channel":0,"num_words":35,"start":2544.665,"end":2562.31},{"sentences":[{"text":"Green flashing.","start":2563.3398,"end":2564.3198,"sentiment":"neutral","sentiment_score":-0.030510105192661285}],"sentiment":"neutral","sentiment_score":-0.030510105192661285,"channel":1,"num_words":2,"start":2563.3398,"end":2564.3198},{"sentences":[{"text":"Hang on.","start":2566.77,"end":2567.1702,"sentiment":"neutral","sentiment_score":-0.04126371070742607},{"text":"You got a yellow cable there that's not plugged into anywhere.","start":2567.1702,"end":2570.77,"sentiment":"neutral","sentiment_score":-0.11889934133399617},{"text":"What what's that as big cable, is it?","start":2570.77,"end":2573.03,"sentiment":"neutral","sentiment_score":-0.058597379364073277},{"text":"Okay.","start":2576.315,"end":2576.815,"sentiment":"neutral","sentiment_score":-0.01863664388656616},{"text":"So you got a table that's can you turn can you turn the router where I can see the cables, please, where it's plugged into?","start":2578.795,"end":2587.87,"sentiment":"neutral","sentiment_score":-0.009800242185592651}],"sentiment":"neutral","sentiment_score":-0.04516684913888891,"channel":0,"num_words":47,"start":2566.77,"end":2587.87},{"sentences":[{"text":"And send me a photo if you don't mind.","start":2588.01,"end":2590.03,"sentiment":"neutral","sentiment_score":-0.01136054222782453},{"text":"Because we might have to we might have to unplug everything for twenty minutes because I think there's been a confusion between the little white box.","start":2592.1702,"end":2606.555,"sentiment":"neutral","sentiment_score":-0.2200572914802111},{"text":"It's been sending out the wrong signals to the router, and that's why the router's not showing a Wi Fi or anything like that.","start":2606.855,"end":2613.035,"sentiment":"neutral","sentiment_score":-0.25053007652362186},{"text":"Oh, yeah.","start":2621.73,"end":2622.05,"sentiment":"neutral","sentiment_score":0.02781209535896778},{"text":"Got it.","start":2622.05,"end":2622.45,"sentiment":"neutral","sentiment_score":0.08069432526826859}],"sentiment":"neutral","sentiment_score":-0.18443561037854542,"channel":0,"num_words":63,"start":2588.01,"end":2622.45},{"sentences":[{"text":"Alright.","start":2622.45,"end":2622.69,"sentiment":"neutral","sentiment_score":0.2116301506757736},{"text":"Beautiful.","start":2622.69,"end":2623.19,"sentiment":"positive","sentiment_score":0.4445761144161224},{"text":"Alright.","start":2623.89,"end":2624.21,"sentiment":"neutral","sentiment_score":0.1565244197845459},{"text":"So that's a WAIN port.","start":2624.21,"end":2626.15,"sentiment":"neutral","sentiment_score":0.07572075054049492},{"text":"Yep.","start":2626.29,"end":2626.69,"sentiment":"neutral","sentiment_score":0.09668819606304167}],"sentiment":"neutral","sentiment_score":0.1431136259602176,"channel":0,"num_words":9,"start":2622.45,"end":2626.69},{"sentences":[{"text":"That's correct.","start":2626.69,"end":2627.59,"sentiment":"neutral","sentiment_score":0.14510773122310638},{"text":"Alright.","start":2628.735,"end":2629.235,"sentiment":"neutral","sentiment_score":-0.002165479818359018},{"text":"So now what we need to do is on the router, you see that black the little black cable that's plugged into the router?","start":2629.5352,"end":2637.395,"sentiment":"neutral","sentiment_score":0.0333020950978001}],"sentiment":"neutral","sentiment_score":0.04027038018426134,"channel":0,"num_words":27,"start":2626.69,"end":2637.395},{"sentences":[{"text":"Yeah.","start":2639.3198,"end":2639.8198,"sentiment":"neutral","sentiment_score":0.11089137196540833}],"sentiment":"neutral","sentiment_score":0.11089137196540833,"channel":1,"num_words":1,"start":2639.3198,"end":2639.8198},{"sentences":[{"text":"Can you pull that out, please?","start":2640.3352,"end":2641.8,"sentiment":"neutral","sentiment_score":0.08599394808212917}],"sentiment":"neutral","sentiment_score":0.08599394808212917,"channel":0,"num_words":6,"start":2640.3352,"end":2641.8},{"sentences":[{"text":"Which one?","start":2642.2,"end":2643.0999,"sentiment":"neutral","sentiment_score":0.02907805982977152}],"sentiment":"neutral","sentiment_score":0.02907805982977152,"channel":1,"num_words":2,"start":2642.2,"end":2643.0999},{"sentences":[{"text":"The little black one.","start":2644.44,"end":2645.32,"sentiment":"neutral","sentiment_score":0.0625227764248848},{"text":"You got the yellow cable that's plugged into the yellow port.","start":2645.32,"end":2648.1401,"sentiment":"neutral","sentiment_score":0.08220920237627896},{"text":"And next to it, you got a little black cable that's plugged in that gives it power to the router.","start":2648.44,"end":2653.1602,"sentiment":"neutral","sentiment_score":0.08681523837149144},{"text":"Can you pull that out, please?","start":2653.1602,"end":2654.62,"sentiment":"neutral","sentiment_score":0.08099852253993352}],"sentiment":"neutral","sentiment_score":0.08235824962214726,"channel":0,"num_words":41,"start":2644.44,"end":2654.62},{"sentences":[{"text":"The the black one?","start":2658.425,"end":2659.805,"sentiment":"neutral","sentiment_score":0.016749297734349966}],"sentiment":"neutral","sentiment_score":0.016749297734349966,"channel":1,"num_words":4,"start":2658.425,"end":2659.805},{"sentences":[{"text":"Yeah.","start":2660.055,"end":2660.375,"sentiment":"neutral","sentiment_score":0.06779895722866058},{"text":"Hang on.","start":2660.375,"end":2660.695,"sentiment":"neutral","sentiment_score":0.07241665571928024},{"text":"I'll send you I'll send you an illustration.","start":2660.695,"end":2662.555,"sentiment":"neutral","sentiment_score":0.0896884361281991},{"text":"Hang","start":2662.695,"end":2662.855,"sentiment":"neutral","sentiment_score":0.0282504428178072}],"sentiment":"neutral","sentiment_score":0.07986585004255176,"channel":0,"num_words":12,"start":2660.055,"end":2662.855},{"sentences":[{"text":"They're","start":2662.825,"end":2663.065,"sentiment":"neutral","sentiment_score":0.0489610955119133}],"sentiment":"neutral","sentiment_score":0.0489610955119133,"channel":1,"num_words":1,"start":2662.825,"end":2663.065},{"sentences":[{"text":"on one","start":2662.855,"end":2663.335,"sentiment":"neutral","sentiment_score":0.0317398514598608}],"sentiment":"neutral","sentiment_score":0.0317398514598608,"channel":0,"num_words":2,"start":2662.855,"end":2663.335},{"sentences":[{"text":"next to","start":2663.065,"end":2663.4648,"sentiment":"neutral","sentiment_score":0.021608353592455387}],"sentiment":"neutral","sentiment_score":0.021608353592455387,"channel":1,"num_words":2,"start":2663.065,"end":2663.4648},{"sentences":[{"text":"sec.","start":2663.335,"end":2663.835,"sentiment":"neutral","sentiment_score":0.02770109474658966}],"sentiment":"neutral","sentiment_score":0.02770109474658966,"channel":0,"num_words":1,"start":2663.335,"end":2663.835},{"sentences":[{"text":"the yellow one.","start":2663.4648,"end":2664.185,"sentiment":"neutral","sentiment_score":0.028065452973047893},{"text":"Right?","start":2664.185,"end":2664.685,"sentiment":"neutral","sentiment_score":0.051599107682704926}],"sentiment":"neutral","sentiment_score":0.03394886665046215,"channel":1,"num_words":4,"start":2663.4648,"end":2664.685},{"sentences":[{"text":"Yeah.","start":2665.415,"end":2665.895,"sentiment":"neutral","sentiment_score":0.07431847602128983},{"text":"Let me just send","start":2665.895,"end":2666.615,"sentiment":"neutral","sentiment_score":0.0617217943072319}],"sentiment":"neutral","sentiment_score":0.06424113065004348,"channel":0,"num_words":5,"start":2665.415,"end":2666.615},{"sentences":[{"text":"Yeah.","start":2666.505,"end":2667.005,"sentiment":"neutral","sentiment_score":0.11456868052482604}],"sentiment":"neutral","sentiment_score":0.11456868052482604,"channel":1,"num_words":1,"start":2666.505,"end":2667.005},{"sentences":[{"text":"it to you, sir.","start":2666.615,"end":2667.5151,"sentiment":"neutral","sentiment_score":0.1488383263349533},{"text":"Paste.","start":2668.2952,"end":2668.7952,"sentiment":"neutral","sentiment_score":0.08767133206129074},{"text":"I just sent you an yeah.","start":2682.43,"end":2683.47,"sentiment":"neutral","sentiment_score":0.1170488012333711},{"text":"If you could just I just sent you where the arrow is.","start":2683.47,"end":2686.065,"sentiment":"neutral","sentiment_score":0.09716269932687283},{"text":"If you can pull that out, please, and just leave that out for a second.","start":2686.305,"end":2689.4448,"sentiment":"neutral","sentiment_score":0.03535177658001582}],"sentiment":"neutral","sentiment_score":0.08109332856379058,"channel":0,"num_words":38,"start":2666.615,"end":2689.4448},{"sentences":[{"text":"No.","start":2690.145,"end":2690.305,"sentiment":"neutral","sentiment_score":-0.16998788714408877}],"sentiment":"neutral","sentiment_score":-0.16998788714408877,"channel":0,"num_words":1,"start":2690.145,"end":2690.305},{"sentences":[{"text":"Yeah.","start":2690.215,"end":2690.715,"sentiment":"neutral","sentiment_score":-0.1137445792555809}],"sentiment":"neutral","sentiment_score":-0.1137445792555809,"channel":1,"num_words":1,"start":2690.215,"end":2690.715},{"sentences":[{"text":"Just leave it we're gonna leave it out for twenty minutes, so leave it out.","start":2690.305,"end":2693.285,"sentiment":"neutral","sentiment_score":-0.24078987538814545},{"text":"And the white box, we need to see which is the power power supply that goes to the white box, which I think is this one.","start":2694.385,"end":2705.31,"sentiment":"neutral","sentiment_score":-0.03911079194110174},{"text":"Alright.","start":2705.31,"end":2705.81,"sentiment":"neutral","sentiment_score":0.017353635281324387},{"text":"Hang on.","start":2706.1099,"end":2706.59,"sentiment":"neutral","sentiment_score":-0.012804917991161346},{"text":"Let me just follow it.","start":2706.59,"end":2708.53,"sentiment":"neutral","sentiment_score":0.007744802534580231}],"sentiment":"neutral","sentiment_score":-0.09384205937385559,"channel":0,"num_words":49,"start":2690.305,"end":2708.53},{"sentences":[{"text":"That one.","start":2712.27,"end":2713.01,"sentiment":"neutral","sentiment_score":-0.01625015400350094},{"text":"All those cables, I can't see it properly.","start":2722.615,"end":2724.635,"sentiment":"neutral","sentiment_score":-0.170263497158885},{"text":"Okay.","start":2726.375,"end":2726.615,"sentiment":"neutral","sentiment_score":-0.00981607846915722},{"text":"That goes up there.","start":2726.615,"end":2727.915,"sentiment":"neutral","sentiment_score":-0.000013438519090414047},{"text":"So where's the power supply goes to?","start":2738.6,"end":2741.34,"sentiment":"neutral","sentiment_score":-0.007223858764129025}],"sentiment":"neutral","sentiment_score":-0.06613841496238654,"channel":0,"num_words":22,"start":2712.27,"end":2741.34},{"sentences":[{"text":"Must be the blue one.","start":2742.36,"end":2743.56,"sentiment":"neutral","sentiment_score":-0.002618522569537163},{"text":"Alright.","start":2743.56,"end":2744.06,"sentiment":"neutral","sentiment_score":0.03653810545802117},{"text":"So it's that blue one.","start":2744.595,"end":2746.135,"sentiment":"neutral","sentiment_score":0.023799369111657143},{"text":"Okay.","start":2746.195,"end":2746.595,"sentiment":"neutral","sentiment_score":0.02621391974389553},{"text":"So just bear with me for a second.","start":2746.595,"end":2748.615,"sentiment":"neutral","sentiment_score":-0.01029338245280087}],"sentiment":"neutral","sentiment_score":0.0043154599145054815,"channel":0,"num_words":20,"start":2742.36,"end":2748.615},{"sentences":[{"text":"Copy.","start":2750.675,"end":2751.175,"sentiment":"neutral","sentiment_score":0.011444216594099998},{"text":"Paste.","start":2752.915,"end":2753.415,"sentiment":"neutral","sentiment_score":0.016044899821281433},{"text":"This one.","start":2756.115,"end":2756.935,"sentiment":"neutral","sentiment_score":0.014595355838537216},{"text":"So where the arrow is pointing, I need you to take that power supply out of the wall, please.","start":2765.1401,"end":2772.92,"sentiment":"neutral","sentiment_score":-0.02926703979947457}],"sentiment":"neutral","sentiment_score":-0.021712779482502654,"channel":0,"num_words":23,"start":2750.675,"end":2772.92},{"sentences":[{"text":"Yeah.","start":2777.095,"end":2777.595,"sentiment":"neutral","sentiment_score":0.040795497596263885}],"sentiment":"neutral","sentiment_score":0.040795497596263885,"channel":1,"num_words":1,"start":2777.095,"end":2777.595},{"sentences":[{"text":"Yeah.","start":2778.1548,"end":2778.6348,"sentiment":"neutral","sentiment_score":0.05099884048104286},{"text":"So those two should be out.","start":2778.6348,"end":2780.9548,"sentiment":"neutral","sentiment_score":0.028431948895255726},{"text":"The one from the router should be out, and that one's gonna come out.","start":2780.9548,"end":2784.3948,"sentiment":"neutral","sentiment_score":0.04373997902231557},{"text":"Now we're gonna leave those two out for twenty minutes.","start":2784.3948,"end":2787.595,"sentiment":"neutral","sentiment_score":-0.054481882601976395},{"text":"Okay?","start":2787.595,"end":2788.095,"sentiment":"neutral","sentiment_score":0.0025292951613664627}],"sentiment":"neutral","sentiment_score":0.009114397165831178,"channel":0,"num_words":32,"start":2778.1548,"end":2788.095},{"sentences":[{"text":"And in twenty","start":2790.03,"end":2790.9102,"sentiment":"neutral","sentiment_score":-0.02180127923687299}],"sentiment":"neutral","sentiment_score":-0.02180127923687299,"channel":0,"num_words":3,"start":2790.03,"end":2790.9102},{"sentences":[{"text":"Okay.","start":2790.77,"end":2791.27,"sentiment":"neutral","sentiment_score":-0.007111102342605591}],"sentiment":"neutral","sentiment_score":-0.007111102342605591,"channel":1,"num_words":1,"start":2790.77,"end":2791.27},{"sentences":[{"text":"minutes okay.","start":2790.9102,"end":2791.9502,"sentiment":"neutral","sentiment_score":-0.04050524719059467},{"text":"So you've taken it out because you're offline.","start":2791.9502,"end":2793.81,"sentiment":"neutral","sentiment_score":-0.14468486979603767},{"text":"In twenty minutes, I will text you.","start":2794.11,"end":2796.29,"sentiment":"neutral","sentiment_score":-0.04486712653722082},{"text":"I might take a little bit longer than twenty minutes, but right about twenty minutes, I will text you and tell you to put it back on, please.","start":2796.4302,"end":2802.85,"sentiment":"neutral","sentiment_score":-0.04710468051156828}],"sentiment":"neutral","sentiment_score":-0.06381089761853218,"channel":0,"num_words":45,"start":2790.9102,"end":2802.85},{"sentences":[{"text":"Okay.","start":2803.7551,"end":2804.2551,"sentiment":"neutral","sentiment_score":0.03917968645691872}],"sentiment":"neutral","sentiment_score":0.03917968645691872,"channel":1,"num_words":1,"start":2803.7551,"end":2804.2551},{"sentences":[{"text":"Alright.","start":2804.555,"end":2804.875,"sentiment":"neutral","sentiment_score":0.07300514727830887},{"text":"So just give me twenty minutes.","start":2804.875,"end":2806.335,"sentiment":"neutral","sentiment_score":0.025870343049367268},{"text":"And I think I think I did find out what the problem was, and I'll I'll fix that up from here.","start":2806.3948,"end":2810.6548,"sentiment":"neutral","sentiment_score":-0.06701605376743135},{"text":"Alright.","start":2811.1948,"end":2811.595,"sentiment":"neutral","sentiment_score":0.10119412839412688}],"sentiment":"neutral","sentiment_score":-0.03716951017749721,"channel":0,"num_words":29,"start":2804.555,"end":2811.595},{"sentences":[{"text":"Yep.","start":2811.2751,"end":2811.7751,"sentiment":"neutral","sentiment_score":0.1023402214050293}],"sentiment":"neutral","sentiment_score":0.1023402214050293,"channel":1,"num_words":1,"start":2811.2751,"end":2811.7751},{"sentences":[{"text":"Just we're gonna give it twenty minutes for the router to reset.","start":2811.595,"end":2814.575,"sentiment":"neutral","sentiment_score":0.020343716101100046},{"text":"Alright?","start":2814.6348,"end":2815.1348,"sentiment":"neutral","sentiment_score":0.027422240003943443}],"sentiment":"neutral","sentiment_score":0.02088821793978031,"channel":0,"num_words":13,"start":2811.595,"end":2815.1348},{"sentences":[{"text":"Are you gonna call me back?","start":2815.81,"end":2817.35,"sentiment":"neutral","sentiment_score":-0.0314735301459829}],"sentiment":"neutral","sentiment_score":-0.0314735301459829,"channel":1,"num_words":6,"start":2815.81,"end":2817.35},{"sentences":[{"text":"Yeah.","start":2817.275,"end":2817.4348,"sentiment":"neutral","sentiment_score":0.040468357503414154},{"text":"Yeah.","start":2817.4348,"end":2817.6748,"sentiment":"neutral","sentiment_score":0.0725351870059967},{"text":"I'll call you back.","start":2817.6748,"end":2818.3948,"sentiment":"neutral","sentiment_score":0.10022798553109169},{"text":"No problems.","start":2818.3948,"end":2819.055,"sentiment":"neutral","sentiment_score":0.2058551087975502}],"sentiment":"neutral","sentiment_score":0.11570321302860975,"channel":0,"num_words":8,"start":2817.275,"end":2819.055},{"sentences":[{"text":"Okay.","start":2819.49,"end":2819.99,"sentiment":"neutral","sentiment_score":0.22834740579128265}],"sentiment":"neutral","sentiment_score":0.22834740579128265,"channel":1,"num_words":1,"start":2819.49,"end":2819.99},{"sentences":[{"text":"Okay.","start":2820.459,"end":2820.8591,"sentiment":"positive","sentiment_score":0.4054566621780395},{"text":"Thank you.","start":2820.8591,"end":2821.599,"sentiment":"positive","sentiment_score":0.7269861400127411}],"sentiment":"positive","sentiment_score":0.619809647401174,"channel":0,"num_words":3,"start":2820.459,"end":2821.599},{"sentences":[{"text":"Thank you.","start":2821.97,"end":2822.71,"sentiment":"positive","sentiment_score":0.6815294325351715}],"sentiment":"positive","sentiment_score":0.6815294325351715,"channel":1,"num_words":2,"start":2821.97,"end":2822.71},{"sentences":[{"text":"Okay.","start":2822.8591,"end":2823.259,"sentiment":"neutral","sentiment_score":0.26060715317726135},{"text":"Bye.","start":2823.259,"end":2823.759,"sentiment":"neutral","sentiment_score":0.1634851098060608}],"sentiment":"neutral","sentiment_score":0.21204613149166107,"channel":0,"num_words":2,"start":2822.8591,"end":2823.759}]},"summary":{"result":"success","short":"The customer is experiencing issues with their service and is troubleshooting with the agent. The agent asks for the account holder's name and sends a photo of the sticker on the router to troubleshoot further. The agent advises the customer to listen to the instructions and not to say they will hack them. The customer is upset because they were supposed to have access to their old privacy data, but the agent guides them through the process of resetting their router and modem. The agent also assists the customer in resolving a network issue and checks their settings, but is unable to determine if the service and router device settings are working. The agent will call the customer back in 20 minutes to fix the issue."},"intents":{"segments":[{"text":"How support. are I'm good. How are you? How can I help you? you?","start_word":7,"end_word":20,"intents":[{"intent":"Request assistance","confidence_score":0.057515148}]},{"text":"Can I have the account holder's first name?","start_word":43,"end_word":50,"intents":[{"intent":"Provide account information","confidence_score":0.38012215},{"intent":"Confirm account holder","confidence_score":0.0011301899}]},{"text":"r for Romeo, e for India, and Yep.","start_word":60,"end_word":67,"intents":[{"intent":"Correct spelling","confidence_score":0.011439759}]},{"text":"So it's Rifat, is it? Yeah.","start_word":115,"end_word":120,"intents":[{"intent":"Confirm company name","confidence_score":0.0003428567}]},{"text":"And what's the surname? From z?","start_word":121,"end_word":126,"intents":[{"intent":"Provide name","confidence_score":0.08083151},{"intent":"Provide name","confidence_score":0.022911398}]},{"text":"And I don't know why since yesterday, there is no Wi Fi in my apartment until today.","start_word":173,"end_word":189,"intents":[{"intent":"Determine availability","confidence_score":0.0007254606},{"intent":"Report technical issues","confidence_score":0.000049208953}]},{"text":"You're ringing me up with a mobile, so you can ring me up with a mobile. No problems.","start_word":264,"end_word":281,"intents":[{"intent":"Provide phone number","confidence_score":0.061761715}]},{"text":"Because there is no Wi Fi. How I'm gonna using it? There is no Internet connection. No. I can see the Internet's connected. When you say there's no Wi Fi, what do you mean? You can't connect to the Wi Fi, or what's the story there? Oh my god.","start_word":312,"end_word":360,"intents":[{"intent":"Connect to wi fi","confidence_score":0.010013677}]},{"text":"Let me just transfer you to WhatsApp so I can get you to send me a photo of what's happening. And that way, we'll be able to help you out a lot quicker.","start_word":596,"end_word":628,"intents":[{"intent":"Transfer to messaging","confidence_score":0.0023768572}]},{"text":"But you're calling me with your phone, not your data. Your your phone, you can make as many calls as you want in Australia.","start_word":643,"end_word":666,"intents":[{"intent":"Create calls","confidence_score":0.0063644596}]},{"text":"You need to hold that down for five seconds. One, two, three, four, five. Okay. Let go of the button. Now you just need to wait a few seconds. Alright? And then you just wait about ten, fifteen seconds. Then you look for your Wi Fi again, and just send me a photo of what you see, please. Okay.","start_word":1061,"end_word":1119,"intents":[{"intent":"Request assistance","confidence_score":0.00242705}]},{"text":"We don't need we don't need we don't need the Internet. We just I want you to connect it to the 2.4 g.","start_word":1317,"end_word":1339,"intents":[{"intent":"Connect to 2.4 g","confidence_score":0.2057464}]},{"text":"We don't need we don't need we don't need the Internet. We just I want you to connect it to the 2.4 g. can we check-in the TV?","start_word":1317,"end_word":1344,"intents":[{"intent":"Assist with internet","confidence_score":0.00013245082}]},{"text":"can we check-in the TV? Because my iPad is off.","start_word":1339,"end_word":1348,"intents":[{"intent":"Check-in tv","confidence_score":0.27464813}]},{"text":"I'm scared you're gonna access my old privacy data. I'm ask hey.","start_word":1383,"end_word":1394,"intents":[{"intent":"Access privacy data","confidence_score":0.9083981}]},{"text":"I have panic attack, Yeah.","start_word":1459,"end_word":1463,"intents":[{"intent":"Communicate anxiety","confidence_score":0.063531846}]},{"text":"I have clinical condition with doctor.","start_word":1574,"end_word":1579,"intents":[{"intent":"Call doctor","confidence_score":0.0056056054}]},{"text":"I no.","start_word":1914,"end_word":1915,"intents":[{"intent":"Fix connectivity issue","confidence_score":0.14592247}]},{"text":"So can can you connect to the Airtel 2.4 g, or is it already connected?","start_word":2002,"end_word":2016,"intents":[{"intent":"Connect to airtel 2.4 g","confidence_score":0.3228658}]},{"text":"You need to connect to the 2.4 g so we can log into your router, not ask you. I'm only giving you instructions on how to do it, and we need to find out if the five g, for some reason, has been switched off. So we can turn it back on, and you can start using the five g. Can you please follow instructions?","start_word":2059,"end_word":2123,"intents":[{"intent":"Provide instructions for connecting to five g","confidence_score":0.007848682},{"intent":"Provide instructions for connecting to five g","confidence_score":0.17040545},{"intent":"Provide instructions for connecting to five g","confidence_score":0.080337524}]},{"text":"You just send me a copy of that sticker. Unable to Can you send me a screenshot, please? connect. One second.","start_word":2206,"end_word":2226,"intents":[{"intent":"Send screenshot","confidence_score":0.086769596}]},{"text":"Can you open up your Google Chrome, please? Yeah. Okay.","start_word":2280,"end_word":2289,"intents":[{"intent":"Provide link to google chrome","confidence_score":0.00067982334},{"intent":"Open google chrome","confidence_score":0.18952064}]},{"text":"In the URL, I'll need you to type in 192.168.10.one. I've just texted to you. It will ask you for a username or password or just a password?","start_word":2290,"end_word":2317,"intents":[{"intent":"Provide username","confidence_score":0.010407966}]},{"text":"And in the password, Admin123AtWithAA, and it didn't connect. It didn't allow you to log Yep. in.","start_word":2476,"end_word":2492,"intents":[{"intent":"Fix connectivity issue","confidence_score":0.35081494}]},{"text":"It's not allow me to I show you here. It's not allow me. Still fail. That's with with with the password are you putting in there?","start_word":2673,"end_word":2698,"intents":[{"intent":"Request technical assistance","confidence_score":0.07261225}]},{"text":"Just send me a quick photo of the security. Security.","start_word":3004,"end_word":3013,"intents":[{"intent":"Send photograph","confidence_score":0.0010075101}]},{"text":"No. I lost the connection. Okay.","start_word":3275,"end_word":3280,"intents":[{"intent":"Troubleshoot connection issue","confidence_score":0.007197454}]},{"text":"Can you click on reset down the bottom which got save and apply, and the other one's got reset? Why did this go empty for? And then after that, it's showing back like this. Okay.","start_word":3337,"end_word":3371,"intents":[{"intent":"Reset router device","confidence_score":0.031873316},{"intent":"Save and apply","confidence_score":0.34006044}]},{"text":"I'm just gonna put you an arrow where you need to click on. Alright? Yeah. Okay.","start_word":3398,"end_word":3413,"intents":[{"intent":"Display arrow","confidence_score":0.04106548}]},{"text":"I'm just gonna put you an arrow where you need to click on. Alright? Yeah. Okay. So with the arrow, I'll put the arrow. Can you click on that? It'll scroll down, and it'll show you different settings. Just when it scrolls down, take the photos, send it to me so I can tell you which settings to select. Okay. Good.","start_word":3398,"end_word":3458,"intents":[{"intent":"Click system settings","confidence_score":0.23103625}]},{"text":"It'll scroll down, and it'll show you different settings. Just when it scrolls down, take the photos, send it to me so I can tell you which settings to select. Okay. Good.","start_word":3427,"end_word":3458,"intents":[{"intent":"Scroll down","confidence_score":0.095728114},{"intent":"Show settings","confidence_score":0.016399555},{"intent":"Locate system settings","confidence_score":0.0020339128}]},{"text":"Changes successfully did not turn off your or reboot your router device during this time. Okay. Has it finished?","start_word":3540,"end_word":3558,"intents":[{"intent":"Confirm status","confidence_score":0.006744134}]},{"text":"Can you see home at the top? Yeah. Okay.","start_word":3574,"end_word":3582,"intents":[{"intent":"Check home","confidence_score":0.033489563}]},{"text":"Now click on system, and down the bottom there, you'll see reboot. Right?","start_word":3698,"end_word":3710,"intents":[{"intent":"Reboot device","confidence_score":0.09221416}]},{"text":"We're seeing there's a a back end issue here with Super Networks. Hang on.","start_word":4004,"end_word":4017,"intents":[{"intent":"Fix back end issue","confidence_score":0.60478854}]},{"text":"In the router so from the white box to the I router, you got the Ethernet going to the one port on the little white box. In the back of the router, it's the WAN port. Right? don't know.","start_word":4065,"end_word":4103,"intents":[{"intent":"Fix router connection","confidence_score":0.023769876}]},{"text":"In the router so from the white box to the I router, you got the Ethernet going to the one port on the little white box. In the back of the router, it's the WAN port. Right? don't know. I'm gonna check. One second.","start_word":4065,"end_word":4108,"intents":[{"intent":"Check router status","confidence_score":0.13691917}]},{"text":"maybe just send me a photo if you don't mind. That'll be much appreciated.","start_word":4118,"end_word":4131,"intents":[{"intent":"Provide photos","confidence_score":0.009571313}]},{"text":"So today, it's showing no Internet. But I just logged in to the back end of Thank Super you. Networks, and it was showing a failure there. Alright.","start_word":4132,"end_word":4159,"intents":[{"intent":"Report router failure","confidence_score":0.03952265}]},{"text":"So now what we need to do is on the router, you see that black the little black cable that's plugged into the router? Yeah.","start_word":4323,"end_word":4347,"intents":[{"intent":"Provide instructions","confidence_score":0.014711302}]},{"text":"So now what we need to do is on the router, you see that black the little black cable that's plugged into the router? Yeah. Can you pull that out, please? Which one?","start_word":4323,"end_word":4355,"intents":[{"intent":"Pull out black cable","confidence_score":0.7816139}]},{"text":"I'll send you I'll send you an illustration.","start_word":4403,"end_word":4410,"intents":[{"intent":"Send illustration","confidence_score":0.9028704}]},{"text":"it to you, sir. Paste. I just sent you an yeah. If you could just I just sent you where the arrow is. If you can pull that out, please, and just leave that out for a second. No. Yeah.","start_word":4428,"end_word":4467,"intents":[{"intent":"Confirm understanding","confidence_score":0.00039638203}]},{"text":"Just leave it we're gonna leave it out for twenty minutes, so leave it out.","start_word":4468,"end_word":4482,"intents":[{"intent":"Leave out power supply","confidence_score":0.15741111}]},{"text":"So you've taken it out because you're offline. In twenty minutes, I will text you. I might take a little bit longer than twenty minutes, but right about twenty minutes, I will text you and tell you to put it back on, please. Okay.","start_word":4621,"end_word":4664,"intents":[{"intent":"Wait for text","confidence_score":0.016755676},{"intent":"Put back on","confidence_score":0.03289194}]},{"text":"In twenty minutes, I will text you. I might take a little bit longer than twenty minutes, but right about twenty minutes, I will text you and tell you to put it back on, please. Okay.","start_word":4629,"end_word":4664,"intents":[{"intent":"Use text message","confidence_score":0.00014126545}]},{"text":"Just we're gonna give it twenty minutes for the router to reset. Alright?","start_word":4695,"end_word":4707,"intents":[{"intent":"Fix router issue","confidence_score":0.21950305}]}]},"sentiments":{"segments":[{"text":"Good morning.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.33693262934684753},{"text":"AT and T tech Hi.","start_word":2,"end_word":6,"sentiment":"neutral","sentiment_score":0.2246144711971283},{"text":"How support. are I'm good. How are you?","start_word":7,"end_word":14,"sentiment":"positive","sentiment_score":0.495112031698227},{"text":"How can I help you? you?","start_word":15,"end_word":20,"sentiment":"neutral","sentiment_score":0.15741832554340365},{"text":"I'm not really good, actually.","start_word":21,"end_word":25,"sentiment":"negative","sentiment_score":-0.511395275592804},{"text":"I think you know me already. I'm the resident 515 Slash 91 Street, Ganderlin. One second, please. Can I have the account holder's first name? Rifaad, m in Romji, How do you spell that? r for Romeo, e for India, and Yep. then I a t. Sorry? I I t. R I a t, react. R for India, R I f. r for India r for Romeo. Sorry. R for Romeo, e for India, f for Farmington, and then e for alpha, double alpha, and then t for tango. So it's Rifat, is it? Yeah. And what's the surname? From z? But Rifat Joy Rifat Ayman Ramzi. Okay. Nothing about it. Okay. Yeah. You're Rifat Yeah. I think Ayman I think Ramzi. I called you Yeah? I I called you a couple of months ago, but I think I remember I recognize your voice as well. Yep. And I don't know why since yesterday, there is no Wi Fi in my apartment until today. Well, I don't know.","start_word":26,"end_word":193,"sentiment":"neutral","sentiment_score":-0.03503129258751869},{"text":"If you don't, you gotta ring this up and let us know the day it's not working. It's no good ringing me up today.","start_word":194,"end_word":217,"sentiment":"negative","sentiment_score":-0.4190769791603088},{"text":"It it's already working because we don't know. So how long has it been offline for? Since yesterday, when I come into work, And then I'm coming to work at 07:00. How I'm gonna ring you?","start_word":218,"end_word":253,"sentiment":"neutral","sentiment_score":-0.2040693759918213},{"text":"Because there's no service.","start_word":254,"end_word":257,"sentiment":"negative","sentiment_score":-0.37299826741218567},{"text":"Well, you're ringing me up today. You're ringing me up with a mobile, so you can ring me up with a mobile. No problems. Today is the twenty second. So yesterday, I can see there was, I don't know, probably about two gigs used yesterday. Today, I don't see any usage so far. Yeah. Because there is no Wi Fi. How I'm gonna using it?","start_word":258,"end_word":322,"sentiment":"neutral","sentiment_score":-0.10007342742039609},{"text":"There is no Internet connection.","start_word":323,"end_word":327,"sentiment":"negative","sentiment_score":-0.35468149185180664},{"text":"No. I can see the Internet's connected. When you say there's no Wi Fi, what do you mean? You can't connect to the Wi Fi, or what's the story there?","start_word":328,"end_word":357,"sentiment":"neutral","sentiment_score":-0.2561124861240387},{"text":"Oh my god.","start_word":358,"end_word":360,"sentiment":"negative","sentiment_score":-0.36058366298675537},{"text":"Like, do you have anyone, like, different person?","start_word":361,"end_word":368,"sentiment":"neutral","sentiment_score":-0.2586115002632141},{"text":"Because you never solved my problem literally. Because there is not any Wi Fi. Like, when I try to connect, there is not unable to connect the Wi Fi.","start_word":369,"end_word":397,"sentiment":"negative","sentiment_score":-0.4366200566291809},{"text":"So this you gotta understand one thing on a technical level. Alright?","start_word":398,"end_word":409,"sentiment":"neutral","sentiment_score":-0.2720106244087219},{"text":"If you can't connect to the Wi Fi, it means your password and the username is not allowing you to connect to the router.","start_word":410,"end_word":433,"sentiment":"negative","sentiment_score":-0.43104612827301025},{"text":"Right? If you're connecting to the Wi Fi and you have no Internet, that's a different story. So which one is it? You can't connect to the Wi Fi, You know Or what? when You're not you connect help to you're the Wi not Fi, you're there's not no helpful Internet?","start_word":434,"end_word":484,"sentiment":"neutral","sentiment_score":-0.2637249827384949},{"text":"for us. Like, you're not helpful for the customer. I'm trying to help you.","start_word":485,"end_word":498,"sentiment":"negative","sentiment_score":-0.5281516909599304},{"text":"Yeah. Because you're not making clear. You're just, like, sort I'm of, like, being a. very clear. I'm being very No. clear. Because I've been doing this because for a long I time. told you that I cannot connect the Wi Fi because I tried to connect with my with my television. It cannot. With my iPad, it cannot. With my phone, So I what cannot. what username and password are you using? I use the 5G1. There is no there is no Internet of the 5G1. Okay. Do you have WhatsApp? I do have WhatsApp. Okay. Let me just transfer you to WhatsApp so I can get you to send me a photo of what's happening. And that way, we'll be able to help you out a lot quicker. Now are you and now I'm calling you with my own data. So No. But you're calling me with your phone, not your data. Your your phone, you can make as many calls as you want in Australia. It's not gonna cost you nothing. You pay whatever you pay every month. So you're One. you're now calling me on your phone. So for me to talk to you via Wi Fi, No. I don't via call via you with the WhatsApp Wi Fi. I call you with my own data. Not okay. Wi Fi. Anyway, I've got you on WhatsApp. Can you underneath the router, there is a sticker underneath the router. Can you send me a photo of that sticker, please? From where? I've just sent you a text to send photo here, please, on your WhatsApp. So if you get the router, you turn it upside down, you'll see a sticker there with all the information. One second, please. Hello? Sorry? Simple? No.","start_word":499,"end_word":793,"sentiment":"neutral","sentiment_score":-0.029804449844158303},{"text":"I think you got the wrong number, mate.","start_word":794,"end_word":801,"sentiment":"negative","sentiment_score":-0.5086469054222107},{"text":"Okay. No worries. Thank you. Alright. Are you able to send a photo of that sticker, please? Hello? One Okay. second. Giving me after this one. No. No problem. Take your time. Did you see me? I can see that now you got the so when you can try to connect to the Wi Fi, do you put in the password that's on the sticker or a different password? Yeah. Yeah. Of course. The ticket password. Where where it's got Wi Fi key. Yeah? I use the five g one and then the the the key Wi Fi. Okay. So you log in. Does it allow you to connect to the Wi Fi or no? No. There is no Internet available, the five g. Only the four g only is showing. What do you mean there's no four g? You got 2.4 g and five I'll g. send That's you the screenshot again in my connect form. So you're you're connected to the Airtel 2.4 g. Yeah? Yeah. So where's the five g? I don't know.","start_word":802,"end_word":977,"sentiment":"neutral","sentiment_score":-0.008403151665168645},{"text":"That's why since yesterday, there is none. So I'm able to Well, then somebody must have done something to the router for it to disappear.","start_word":978,"end_word":1002,"sentiment":"negative","sentiment_score":-0.3646867871284485},{"text":"there At is the back nothing. of the Nobody at the back touching it. I'm I'm by myself in the house.","start_word":1003,"end_word":1023,"sentiment":"neutral","sentiment_score":-0.19509197771549225},{"text":"well, then I'm not sure how it's gone off.","start_word":1024,"end_word":1032,"sentiment":"negative","sentiment_score":-0.3884966969490051},{"text":"At the back of the router, you have a WPS button. If you turn the router around, you got WPS. You see it? W p s. Yeah. Yeah. You need to hold that down for five seconds. One, two, three, four, five. Okay. Let go of the button. Now you just need to wait a few seconds. Alright? And then you just wait about ten, fifteen seconds. Then you look for your Wi Fi again, and just send me a photo of what you see, please. Okay. One second. Oh, god. It's Alright. You wanna check me out to see if you can see the Wi Fi names? Yeah. You mean the what do you mean? Do you want me to see which one? Yeah. I want you to open up your Wi Fi, turn it off and turn it on, and see if you can see the five g. No. I didn't see still. What do Only you see? the only someone someone else five g different. Because my five G is N0108C, but this is somebody else. So did you change the Wi Fi name? No. Never. Never. Since Oh, no. never. Okay. Ever. Alright. Can you send me a screenshot of what you're seeing now, please? So I was seeing different Wi Fi names now. Do you have a laptop by any chance? Yeah. Same thing. I tried the same thing. Alright. Can you log in to your laptop? Alright. And open up your Chrome browser. And in the Chrome browser, in the URL, I need you to type in one nine two dot one six eight dot ten dot one.","start_word":1033,"end_word":1306,"sentiment":"neutral","sentiment_score":-0.024434925988316536},{"text":"My Internet my laptop, there is no cartridge. No.","start_word":1307,"end_word":1315,"sentiment":"negative","sentiment_score":-0.4018501937389374},{"text":"We don't need we don't need we don't need the Internet. We just I want you to connect it to the 2.4 g. can we check-in the TV? Because my iPad is off. I can't use it. Now we can't check on the on the TV. It doesn't have that proper I'm function.","start_word":1316,"end_word":1368,"sentiment":"neutral","sentiment_score":-0.1978207677602768},{"text":"scared you're gonna scam I'm scared you're gonna hack me.","start_word":1369,"end_word":1378,"sentiment":"negative","sentiment_score":-0.6161974668502808},{"text":"So A little what?","start_word":1379,"end_word":1382,"sentiment":"neutral","sentiment_score":-0.23329885303974152},{"text":"I'm scared you're gonna access my old privacy data.","start_word":1383,"end_word":1391,"sentiment":"negative","sentiment_score":-0.4647214710712433},{"text":"I'm ask hey. Listen. You want me to help you? Yes.","start_word":1392,"end_word":1402,"sentiment":"neutral","sentiment_score":-0.1273091584444046},{"text":"Otherwise, No. Because I'm you cannot you're be wasting rude like my that to time, customer.","start_word":1403,"end_word":1418,"sentiment":"negative","sentiment_score":-0.6729639768600464},{"text":"mate.","start_word":1419,"end_word":1419,"sentiment":"neutral","sentiment_score":-0.24002771079540253},{"text":"You're ringing up Airtel. We're not scammers.","start_word":1420,"end_word":1426,"sentiment":"negative","sentiment_score":-0.3732726871967316},{"text":"We provided you Internet.","start_word":1427,"end_word":1430,"sentiment":"neutral","sentiment_score":-0.22477832436561584},{"text":"Why would we wanna scam you?","start_word":1431,"end_word":1436,"sentiment":"negative","sentiment_score":-0.5265601873397827},{"text":"What's wrong Because with you?","start_word":1437,"end_word":1441,"sentiment":"neutral","sentiment_score":-0.26301610469818115},{"text":"the way the way you're doing it, it's not like make you come down.","start_word":1442,"end_word":1455,"sentiment":"negative","sentiment_score":-0.3744722306728363},{"text":"I have anxiety. I have panic attack, Yeah. and But you that's keep not you my never problem. gave I me can't panic help attack. you with that. You do customer service. Yeah. But You customer make me more service, panic you need attack. to listen to what I No. need You to cannot have so do I can like help that. you. You need to be How calm do you down want me as to well. be? You want How me do to you want calm me down. to be? You need to calm down, brother.","start_word":1456,"end_word":1552,"sentiment":"neutral","sentiment_score":-0.1903008222579956},{"text":"You can't do like that, mate.","start_word":1553,"end_word":1558,"sentiment":"negative","sentiment_score":-0.49889105558395386},{"text":"I am very calm, but you're not listening. No. You're not. I have panic attack. I have clinical condition with doctor. I can also, like, Well, accuse then can you you doing please that.","start_word":1559,"end_word":1592,"sentiment":"neutral","sentiment_score":-0.244121253490448},{"text":"listen to my instructions and don't say to me that I'm gonna hack you because you're insulting me.","start_word":1593,"end_word":1610,"sentiment":"negative","sentiment_score":-0.4389684498310089},{"text":"I'm not Alright? insulting Even you yes. because You are.","start_word":1611,"end_word":1620,"sentiment":"neutral","sentiment_score":-0.2142379879951477},{"text":"since That is beginning an insult.","start_word":1621,"end_word":1626,"sentiment":"negative","sentiment_score":-0.35189589858055115},{"text":"since beginning, I You called need to also as well. You respect.","start_word":1627,"end_word":1638,"sentiment":"neutral","sentiment_score":-0.19926872849464417},{"text":"never helpful.","start_word":1639,"end_word":1640,"sentiment":"negative","sentiment_score":-0.3869955241680145},{"text":"You also I am trying to be healthy.","start_word":1641,"end_word":1648,"sentiment":"neutral","sentiment_score":-0.15006065368652344},{"text":"You're not listening. If you can't listen to what I'm trying to say, I can't help you. That's very logical.","start_word":1649,"end_word":1668,"sentiment":"negative","sentiment_score":-0.527204155921936},{"text":"If you ring up Airtel customer care or Airtel technical support for service and we're trying to help you, you need to listen to what we say.","start_word":1669,"end_word":1695,"sentiment":"neutral","sentiment_score":-0.28717899322509766},{"text":"If you think we're gonna hack you, well, then you need to think twice because that for us will go us and put us directly in jail, and it'll it'll ruin completely our company. So we can't do that.","start_word":1696,"end_word":1734,"sentiment":"negative","sentiment_score":-0.6618248820304871},{"text":"We have to follow government rules and government Okay. compliances. Take come on. Two point, please.","start_word":1735,"end_word":1750,"sentiment":"neutral","sentiment_score":-0.1768045276403427},{"text":"I don't have time.","start_word":1751,"end_word":1754,"sentiment":"negative","sentiment_score":-0.3506355583667755},{"text":"No. No. No. No. No. No. You need to listen to me now. Like, I gotta No. listen to you. You Don't know what? rush me now. I'm Be calm not rushing and relax. you. I'm also Yes. gonna You be are.","start_word":1755,"end_word":1796,"sentiment":"neutral","sentiment_score":-0.2000180780887604},{"text":"making a big complaint for you because you make me You feel can make anxiety. You a make me cry.","start_word":1797,"end_word":1816,"sentiment":"negative","sentiment_score":-0.3924102783203125},{"text":"big You make me anxiety. complaint. No. Well, I'm listen. gonna Call make me a back very call me back big when complaint you to call me back when you calm down. Alright? you. Thank No. you. I'm come done already, but you not even come down to me. Well, then Because listen what to me, happened please. is my I have Open condition up your for laptop. you, though. Can you listen to me, please? Open I already up your laptop. done. Okay. I already And your done. laptop are you connected to the Wi Fi? I no. There is not even Wi Fi into my laptop. I don't want you I don't need the Internet. I just need that you connect to the Wi Fi so we can log in to the router and double check and find out what's going on. What do you mean what's going on? We need to find out why you're not getting Wi Fi. Right? You can check here. I send you screenshot as well there. I need to log in to the router in okay. So can can you connect to the Airtel 2.4 g, or is it already connected?","start_word":1817,"end_word":2015,"sentiment":"neutral","sentiment_score":-0.0972096372826315},{"text":"I don't wanna connect with the four g. I want a five g because I pay a lot of money as well.","start_word":2016,"end_word":2037,"sentiment":"negative","sentiment_score":-0.37938421964645386},{"text":"You want to get the five g working? Yes or no? I say yes. Well, then can you please follow instructions? You need to connect to the 2.4 g so we can log into your router, not ask you. I'm only giving you instructions on how to do it, and we need to find out if the five g, for some reason, has been switched off. So we can turn it back on, and you can start using the five g. Can you please follow instructions? Yes. Okay. So can you connect to the 2.4 g, please? How to doing it? I don't know the password. It's in the back of the router. You got the sticker there with that password. Which one? The Wi Fi key. The Wi Fi g. Which one? The the which one? There is verify key or w p s? Which one? On that sticker, you got Wi Fi key that start it starts with WJBPB47579. That's your password for your Wi Fi. You just send me a copy of that sticker. Unable to Can you send me a screenshot, please? connect. One second. Let me do the 10%. WGTUPO757. No. It's connect. It's connected now? The four g, not the five g. What four g are you connected to? Can you show me, please? You're connected to the 2Point4 g. Right? Yeah. Not the five Ah, g okay. one. So you're connected to the four alright. Can you open up your Google Chrome, please? Yeah. Okay. In the URL, I'll need you to type in 192.168.10.one. I've just texted to you. It will ask you for a username or password or just a password? They're only asking like this. Which one should Sorry? I which one should I choose? No. You put the temp you put that in the Google search. You need to put it in the URL up the top. See where you got up the top there, google.com? Hang on one second. I'll just indicate to you where it's gotta go. Yeah. They're asking this one. There you go. Alright. Alright. In the username, you put the lowercase admin, just admin. The username, admin. And in the password, you put in Admin123At, but the A is a capital letter. I'll just text it to you. That's the that should be the password. Admin123At. And then just click on log in, and then send me a photo of the next page, please. And there's no way it failed. It Can failed. you okay. Hang on a sec. So you put admin, small letters in username in the username. Right? Yep. And in the password, Admin123AtWithAA, and it didn't connect. It didn't allow you to log Yep. in. No. Okay. Hang on a second. Then in that case, it must be the same as the Wi Fi key. Can you use the same password as the Wi Fi key, please? Oh, no. Or just use AdminAdmin. Might be AdminAdmin on this router. Okay. Well, then we need to try the password the Wi Fi key password, Sales. please. PreskillAdmin. Right? The the username is always gonna be admin. We're just trying to find what the password is. So it must be the same as the Wi Fi key. Sam. Can you just send me a quick follow-up of what you're saying, please? W. Hang on a sec. I think the first letter, it's not a capital W. It's just a small w. I'm I'm trying to put the small a, but it's not showing. How No. small No. the Where the where you've got the WJD, you've got the Capital letter W.","start_word":2038,"end_word":2646,"sentiment":"neutral","sentiment_score":-0.041605061290201494},{"text":"It needs to be Small1. the system is not allowing me.","start_word":2647,"end_word":2657,"sentiment":"negative","sentiment_score":-0.4246098697185517},{"text":"I see you tried with a capital letter and with not a capital letter. Yeah?","start_word":2658,"end_word":2672,"sentiment":"neutral","sentiment_score":-0.10573344677686693},{"text":"It's not allow me to I show you here. It's not allow me. Still fail.","start_word":2673,"end_word":2687,"sentiment":"negative","sentiment_score":-0.4013078212738037},{"text":"That's with with with the password are you putting in there? I saw you. Oh, that's still no. But see, the the username is a small admin, small a, not big one. Cannot log in as well. Okay. One second then. One second. Alright? Can you try what I just sent you now? Wrong username or password. Same thing. Saying it just says wrong pass wrong username and password. Yeah. Nah. Because you put in the SmallI. It's gotta be a a big I for the admin downstairs on the bottom of the password. Use the small one. Use the No. No. But I texted small you I I just texted it to you. one. Yes. That's allowing you to go in now? Yeah. I send your screen. Okay.","start_word":2688,"end_word":2816,"sentiment":"neutral","sentiment_score":-0.1094176024198532},{"text":"Beautiful.","start_word":2817,"end_word":2817,"sentiment":"positive","sentiment_score":0.4110010266304016},{"text":"Alright. Can you click on management? Yeah. Up the top. Yeah. Management. And just send me a quick photo, please. Okay. Let me just have a look what we got here. System. System. System. Hang on. Let me just check something from my end. One second. Settings. Is it under settings? Okay. Sorry. Can you click back on home Yeah. and then click on settings? Yeah. And then you can you just send me a photo of what you see now? You should be able to see that Wi Fi 2.4 g and the Wi Fi five g. Let me have a look. Okay. So where you got the Wi Fi five g just at the top there? Yeah. Can you click on that tab, please, and send me a photo? Okay. This sale, none. Country of origin, none. Hotel five g. Just click on the security tab just next to basic and just send me a quick photo because everything is on. Yeah. But it's not showing. Yeah. I wonder why it's not showing. Disable wireless LAN interface. No. It's not it. No. Yeah. Just send me a quick photo of the security. Security. Five g. Okay. That's strange. Now right up the end, you got WPS. Can you just click on that one, please, and send me a photo of that? Okay. So disable, reset, reset, stop start PIN. Okay. Let me just check something from my end. Basic. Basic. Basic. Channel. Do you click back on on basic? Don't send me a photo because I've already got one here. Basic. A NYR. Okay. See, you've got the country region. You got none. Can you click on that? You should be able to see Australia. Click on Australia and just click on save and apply. Mhmm. And once that's saved, I need you to click on the band. Just underneath here, you got band. I need you to change that. It's got a plus One m plus a C plus a X plus BE. Oh, this The Ben yeah. set When it when it scrolls down, can you send me a photo so I can tell you which one to select, please? Is it the the Ben set ring? Yeah. You got band. You click on that, and that should scroll down. Give you different settings. No. It's showing like this. Can you send me a photo, please? No. No. You're in the wrong sorry. Go back to basic. And Back then to basic. And where you changed to Australia, just underneath that, you'll you'll have banned. No. It's showing like this again after I copied to basic. Well, it shouldn't be changing you No. to stereo. It's saying It's all empty.","start_word":2818,"end_word":3271,"sentiment":"neutral","sentiment_score":-0.025811693295713367},{"text":"What the hell? No. I lost the connection.","start_word":3272,"end_word":3279,"sentiment":"negative","sentiment_score":-0.5082650184631348},{"text":"Okay. This is something not right here. Alright. Let's just let me just check something. Sorry, mate. Let's have a look. Alright. Can we just go back to home? Hadoop. Up the top there, you you should have a tab. Oh, no. It doesn't show you anymore. So what the hell? Just click on reset then. Can you click on reset down the bottom which got save and apply, and the other one's got reset?","start_word":3280,"end_word":3354,"sentiment":"neutral","sentiment_score":-0.09700478553771973},{"text":"Why did this go empty for?","start_word":3355,"end_word":3360,"sentiment":"negative","sentiment_score":-0.393194317817688},{"text":"And then after that, it's showing back like this. Okay. Show me. But empty again Or like before? Oh, hang on. Okay. Got it. Okay. So it's gone back to that. Oh my god. Okay. One second. I'm just gonna put you an arrow where you need to click on. Alright? Yeah. Okay. So with the arrow, I'll put the arrow. Can you click on that? It'll scroll down, and it'll show you different settings. Just when it scrolls down, take the photos, send it to me so I can tell you which settings to select. Okay.","start_word":3361,"end_word":3457,"sentiment":"neutral","sentiment_score":-0.001210315735079348},{"text":"Good.","start_word":3458,"end_word":3458,"sentiment":"positive","sentiment_score":0.535005509853363},{"text":"IXIN. I see. It's only got what? Four settings? Yeah. Okay. Just click the bottom one, a x, Already. and just click on save and apply. Alright. Let me find like this. Yeah. Because this one might be the a x different yeah. Because this is a y yours is a Wi Fi six. That's why mine's a Wi Fi seven. So no. That's right. So the a x is correct. So what did you save and apply? Yep. And then? Changes successfully did not turn off your or reboot your router device during this time. Okay. Has it finished? Yeah. Okay. So what do you see now on your screen? Same thing. Like, bikini. Can you see home at the top? Yeah. Okay. Can you click on home? Alright. Then once you click on home, I want you to click on management. Yeah. Once you click on management, I want you to click on system settings just on the bottom there in a icon there. You'll see system settings. You see that? System setting. Yeah. So once you once you click on home and you click on management on your right hand side, down just underneath it on onto your left, you'll see system settings. You see that? Yes. You click on system settings, you'll see account and you'll see system. Can you see that? I did that one. Hang on. Let me just have a look. Yeah. Now click on system, and down the bottom there, you'll see reboot. Right? So you've got Nine. account, So you got and a then account? you got system. That's the picture that I just take send you. Okay. One second. Alright. So I'll do this for one second. I just sent you a photo. Can you click on that where the arrow's pointing? It's got system. Yeah. Okay. Now down the bottom there, you'll see blue tabs. Right down the bottom, you'll see reboot. You see reboot? Yeah. Can you click Yeah. on reboot? And then Yeah. a little thing will come up saying that you saw reboot the device. You click on okay. Then you should be able to see the Airtel five g. It's still loading. Five sec fifty second. Yeah. Yeah. No worries. It take about takes about sixty seconds for it to reboot properly. Once that's rebooted and it's finished, just go back to your Wi Fi check and see if the five g comes up. Also, I just wanna check another thing from the back end of Super Networks. So your address is Unit 51590 Swain Street. Yeah? Yeah. Okay. Super Networks. Come on. I I'm just waiting for security code to come through from Super Networks so I can just check your back end. Alright. Let's come on. 478038. Alright. And then showing like this. Hang on one second. Yeah. It's probably still it's still probably winding up the router. Just give it another thirty seconds to a minute a minute. Pending. Why is this pending? Okay. Okay.","start_word":3459,"end_word":3961,"sentiment":"neutral","sentiment_score":0.026245439867627902},{"text":"There's something wrong with the back end of Super Networks. That's why we're having problems with the Wi Fi. It's a network issue.","start_word":3962,"end_word":3984,"sentiment":"negative","sentiment_score":-0.3853960633277893},{"text":"Let me just double check something. Okay. So what's happened here? Okay. Just bear with me for a second. We're seeing there's a a back end issue here with Super Networks. Hang on. Just let me fix this up. Okay. So service. Okay. Here we go. Active. So you've got a little white box on the wall there, Yeah. a little white NTD box from Super Networks, and that little white box is connected to your router. Correct? Yeah. Okay. In the router so from the white box to the I router, you got the Ethernet going to the one port on the little white box. In the back of the router, it's the WAN port. Right? don't know. I'm gonna check. One second. If you please check here. Thanks. Each Maybe one. maybe just send me a photo if you don't mind. That'll be much appreciated. So today, it's showing no Internet. But I just logged in to the back end of Thank Super you. Networks, and it was showing a failure there. Alright. Yeah. Alright.","start_word":3985,"end_word":4161,"sentiment":"neutral","sentiment_score":-0.036068836574332186},{"text":"Perfect.","start_word":4162,"end_word":4162,"sentiment":"positive","sentiment_score":0.4028688669204712},{"text":"Okay. Alright. So that little white box, on the right side, you should have four lights. One of them are flashing. Is that the way it is at the moment when you look at it? Green flashing. Hang on. You got a yellow cable there that's not plugged into anywhere. What what's that as big cable, is it? Okay. So you got a table that's can you turn can you turn the router where I can see the cables, please, where it's plugged into? And send me a photo if you don't mind. Because we might have to we might have to unplug everything for twenty minutes because I think there's been a confusion between the little white box. It's been sending out the wrong signals to the router, and that's why the router's not showing a Wi Fi or anything like that. Oh, yeah. Got it. Alright.","start_word":4163,"end_word":4310,"sentiment":"neutral","sentiment_score":-0.08714033663272858},{"text":"Beautiful.","start_word":4311,"end_word":4311,"sentiment":"positive","sentiment_score":0.4445761144161224},{"text":"Alright. So that's a WAIN port. Yep. That's correct. Alright. So now what we need to do is on the router, you see that black the little black cable that's plugged into the router? Yeah. Can you pull that out, please? Which one? The little black one. You got the yellow cable that's plugged into the yellow port. And next to it, you got a little black cable that's plugged in that gives it power to the router. Can you pull that out, please? The the black one? Yeah. Hang on. I'll send you I'll send you an illustration. Hang They're on one next to sec. the yellow one. Right? Yeah. Let me just send Yeah. it to you, sir. Paste. I just sent you an yeah. If you could just I just sent you where the arrow is. If you can pull that out, please, and just leave that out for a second. No. Yeah. Just leave it we're gonna leave it out for twenty minutes, so leave it out. And the white box, we need to see which is the power power supply that goes to the white box, which I think is this one. Alright. Hang on. Let me just follow it. That one. All those cables, I can't see it properly. Okay. That goes up there. So where's the power supply goes to? Must be the blue one. Alright. So it's that blue one. Okay. So just bear with me for a second. Copy. Paste. This one. So where the arrow is pointing, I need you to take that power supply out of the wall, please. Yeah. Yeah. So those two should be out. The one from the router should be out, and that one's gonna come out. Now we're gonna leave those two out for twenty minutes. Okay? And in twenty Okay. minutes okay. So you've taken it out because you're offline. In twenty minutes, I will text you. I might take a little bit longer than twenty minutes, but right about twenty minutes, I will text you and tell you to put it back on, please. Okay. Alright. So just give me twenty minutes. And I think I think I did find out what the problem was, and I'll I'll fix that up from here. Alright. Yep. Just we're gonna give it twenty minutes for the router to reset. Alright? Are you gonna call me back? Yeah. Yeah. I'll call you back. No problems. Okay.","start_word":4312,"end_word":4722,"sentiment":"neutral","sentiment_score":0.006492972850953648},{"text":"Okay. Thank you. Thank you.","start_word":4723,"end_word":4727,"sentiment":"positive","sentiment_score":0.6222730875015259},{"text":"Okay. Bye.","start_word":4728,"end_word":4729,"sentiment":"neutral","sentiment_score":0.2352082282304764}],"average":{"sentiment":"neutral","sentiment_score":-0.08443435605621451}}}}