{"metadata":{"transaction_key":"deprecated","request_id":"01a09d52-e60c-7c21-af46-87f37ae38e26","sha256":"9def9f8898d2282bb98334d3f3f3e2534ed5fc4b741c4e5cb0f6673c34dd14de","created":"2026-09-14T00:30:51.664Z","duration":4.3919377,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":12,"output_tokens":12},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":12,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Thanks for calling Telstra. This call is being recorded.","confidence":1.0,"words":[{"word":"thanks","start":0.71999997,"end":1.04,"confidence":0.9951172,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.7547310590744019},{"word":"for","start":1.04,"end":1.28,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.7186696529388428},{"word":"calling","start":1.28,"end":1.5999999,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.7054265737533569},{"word":"telstra","start":1.5999999,"end":2.1,"confidence":0.99934894,"punctuated_word":"Telstra.","sentiment":"positive","sentiment_score":0.6934685707092285},{"word":"this","start":2.6399999,"end":2.8799999,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.11178310215473176},{"word":"call","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.1997774988412857},{"word":"is","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.016467466950416565},{"word":"being","start":3.36,"end":3.6,"confidence":1.0,"punctuated_word":"being","sentiment":"neutral","sentiment_score":0.006386511027812958},{"word":"recorded","start":3.6,"end":4.1,"confidence":1.0,"punctuated_word":"recorded.","sentiment":"neutral","sentiment_score":0.08549368381500244}],"paragraphs":{"transcript":"\nThanks for calling Telstra. This call is being recorded.","paragraphs":[{"sentences":[{"text":"Thanks for calling Telstra.","start":0.71999997,"end":2.1,"sentiment":"positive","sentiment_score":0.7180739641189575},{"text":"This call is being recorded.","start":2.6399999,"end":4.1,"sentiment":"neutral","sentiment_score":0.07739466577768325}],"sentiment":"positive","sentiment_score":0.3621410205960274,"num_words":9,"start":0.71999997,"end":4.1}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thanks for calling Telstra. This call is being recorded.","paragraphs":[{"sentences":[{"text":"Thanks for calling Telstra.","start":0.71999997,"end":2.1,"sentiment":"positive","sentiment_score":0.7180739641189575},{"text":"This call is being recorded.","start":2.6399999,"end":4.1,"sentiment":"neutral","sentiment_score":0.07739466577768325}],"sentiment":"positive","sentiment_score":0.3621410205960274,"channel":1,"num_words":9,"start":0.71999997,"end":4.1}]},"summary":{"result":"success","short":"Thanks for calling Telstra. This call is being recorded."},"intents":{"segments":[{"text":"This call is being recorded.","start_word":4,"end_word":8,"intents":[{"intent":"Inform caller about call recording","confidence_score":0.0015192217}]}]},"sentiments":{"segments":[{"text":"Thanks for calling Telstra.","start_word":0,"end_word":3,"sentiment":"positive","sentiment_score":0.7098721861839294},{"text":"This call is being recorded.","start_word":4,"end_word":8,"sentiment":"neutral","sentiment_score":0.09404748678207396}],"average":{"sentiment":"positive","sentiment_score":0.4019598166147868}}}}