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I'm Naveen. Is this the same metal which we have in India, or is it a different thing? Oh, sorry. Actually, I'm trying to find it in India one in North India customer care.\n\nAnd I got your name, but I think it's something different, I guess. Okay. Okay. Actually, what happened is I lost my phone and the number, so I thought you could take give a new eSIM. But okay.\n\nFine. Yep. Okay. Okay. Thank you.\n\nYeah. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":4.7999997,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.02357305958867073},{"text":"I'm Naveen.","start":5.8399997,"end":6.58,"sentiment":"neutral","sentiment_score":0.017937942408025265},{"text":"Is this the same metal which we have in India, or is it a different thing?","start":6.96,"end":11.139999,"sentiment":"neutral","sentiment_score":-0.009405432298080996},{"text":"Oh, sorry.","start":16.875,"end":17.695,"sentiment":"neutral","sentiment_score":-0.046550948172807693},{"text":"Actually, I'm trying to find it in India one in North India customer care.","start":18.154999,"end":22.974998,"sentiment":"neutral","sentiment_score":-0.02189794848007815}],"sentiment":"neutral","sentiment_score":-0.01402031849803669,"num_words":35,"start":4.7999997,"end":22.974998},{"sentences":[{"text":"And I got your name, but I think it's something different, I guess.","start":24.97,"end":28.35,"sentiment":"neutral","sentiment_score":-0.0612226240336895},{"text":"Okay.","start":36.010002,"end":36.510002,"sentiment":"neutral","sentiment_score":-0.11275452375411989},{"text":"Okay.","start":40.135002,"end":40.615,"sentiment":"neutral","sentiment_score":-0.07611224055290222},{"text":"Actually, what happened is I lost my phone and the number, so I thought you could take give a new eSIM.","start":40.615,"end":49.115,"sentiment":"neutral","sentiment_score":-0.22426592203832807},{"text":"But okay.","start":49.415,"end":50.455,"sentiment":"neutral","sentiment_score":-0.035718079656362534}],"sentiment":"neutral","sentiment_score":-0.15173108944375263,"num_words":38,"start":24.97,"end":50.455},{"sentences":[{"text":"Fine.","start":50.455,"end":50.955,"sentiment":"neutral","sentiment_score":0.13215550780296326},{"text":"Yep.","start":53.74,"end":54.24,"sentiment":"neutral","sentiment_score":0.2212728261947632},{"text":"Okay.","start":57.58,"end":57.9,"sentiment":"neutral","sentiment_score":0.29632771015167236},{"text":"Okay.","start":57.9,"end":58.3,"sentiment":"neutral","sentiment_score":0.3265480399131775},{"text":"Thank you.","start":58.3,"end":59.04,"sentiment":"positive","sentiment_score":0.5908358991146088}],"sentiment":"positive","sentiment_score":0.3596626470486323,"num_words":6,"start":50.455,"end":59.04},{"sentences":[{"text":"Yeah.","start":61.34,"end":61.58,"sentiment":"neutral","sentiment_score":0.14034947752952576},{"text":"Bye.","start":61.58,"end":62.08,"sentiment":"neutral","sentiment_score":0.09120413661003111}],"sentiment":"neutral","sentiment_score":0.11577680706977844,"num_words":2,"start":61.34,"end":62.08}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: Hello. I'm Naveen. Is this the same metal which we have in India, or is it a different thing?\n\nChannel 0: Oh, I'm sorry. This is a different company. We're not affiliated.\n\nChannel 1: Oh, sorry.\n\nChannel 0: Yeah.\n\nChannel 1: Actually, I'm trying to find it in India one in North India customer care.\n\nChannel 0: Uh-huh.\n\nChannel 1: And I\n\nChannel 0: Oh,\n\nChannel 1: got\n\nChannel 0: I'm\n\nChannel 1: your\n\nChannel 0: sorry.\n\nChannel 1: name, but I think it's something different, I guess.\n\nChannel 0: Yeah. It's it's a different one. It just so happened. We're having the same name Airtel, but we're a separate entity.\n\nChannel 1: Okay.\n\nChannel 0: We don't support Indian number, only Australian number.\n\nChannel 1: Okay. Actually, what happened is I lost my phone and the number, so I thought you could take give a new eSIM. But okay.\n\nChannel 0: Yeah.\n\nChannel 1: Fine.\n\nChannel 0: Even we'd love to we can just contact your\n\nChannel 1: Yep.\n\nChannel 0: local network Airtel India. Okay? Thank\n\nChannel 1: Okay.\n\nChannel 0: you.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Have a good one. Bye bye.\n\nChannel 1: Yeah. 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accounts calls a company in India to inquire about a different company. The representative explains that they are not affiliated with the current company and offers to contact the local network in India to obtain a new e [Thee.]"},"intents":{"segments":[{"text":"Actually, what happened is I lost my phone and the number, so I thought you could take give a new eSIM. But Yeah.","start_word":108,"end_word":130,"intents":[{"intent":"Find esim replacement for india","confidence_score":0.000006825273}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2404697835445404},{"text":"Good afternoon. This is Airtel accounts. How may I help you today?","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.4104635715484619},{"text":"Hello. I'm Naveen. Is this the same metal which we have in India, or is it a different thing? Oh, I'm sorry. This is a different company. We're not affiliated. Oh, sorry. Yeah. Actually, I'm trying to find it in India one in North India customer care. Uh-huh. And I Oh, got I'm your sorry. name, but I think it's something different, I guess. Yeah. It's it's a different one. It just so happened. We're having the same name Airtel, but we're a separate entity. Okay. We don't support Indian number, only Australian number. Okay. Actually, what happened is I lost my phone and the number, so I thought you could take give a new eSIM. But Yeah. okay. Even Fine. we'd love to we can just contact your Yep. local network Airtel India. Okay? Thank Okay. you. Okay.","start_word":13,"end_word":151,"sentiment":"neutral","sentiment_score":-0.03152494877576828},{"text":"Thank you. Have a good one.","start_word":152,"end_word":157,"sentiment":"positive","sentiment_score":0.5825902223587036},{"text":"Bye bye. Yeah. Bye.","start_word":158,"end_word":161,"sentiment":"neutral","sentiment_score":0.18706385791301727}],"average":{"sentiment":"neutral","sentiment_score":0.028119912871126997}}}}