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time.","start":57.05,"end":57.87,"sentiment":"neutral","sentiment_score":0.023578036576509476}],"sentiment":"neutral","sentiment_score":0.023578036576509476,"channel":1,"num_words":3,"start":57.05,"end":57.87},{"sentences":[{"text":"Of course.","start":58.31694,"end":58.876938,"sentiment":"neutral","sentiment_score":0.09855572134256363},{"text":"No problem.","start":58.876938,"end":59.356937,"sentiment":"neutral","sentiment_score":0.19256591796875},{"text":"I'll let him know.","start":59.356937,"end":60.156937,"sentiment":"neutral","sentiment_score":0.22762912511825562},{"text":"Thank you, ma'am.","start":60.156937,"end":60.876938,"sentiment":"positive","sentiment_score":0.5041001339753469}],"sentiment":"neutral","sentiment_score":0.27318728918379004,"channel":0,"num_words":11,"start":58.31694,"end":60.876938},{"sentences":[{"text":"Okay.","start":60.57,"end":61.05,"sentiment":"neutral","sentiment_score":0.30260977149009705}],"sentiment":"neutral","sentiment_score":0.30260977149009705,"channel":1,"num_words":1,"start":60.57,"end":61.05},{"sentences":[{"text":"Take care.","start":60.876938,"end":61.536938,"sentiment":"positive","sentiment_score":0.3501155525445938}],"sentiment":"positive","sentiment_score":0.3501155525445938,"channel":0,"num_words":2,"start":60.876938,"end":61.536938},{"sentences":[{"text":"Thanks.","start":61.05,"end":61.37,"sentiment":"positive","sentiment_score":0.3724113702774048},{"text":"Bye.","start":61.37,"end":61.87,"sentiment":"neutral","sentiment_score":0.16962894797325134}],"sentiment":"neutral","sentiment_score":0.27102015912532806,"channel":1,"num_words":2,"start":61.05,"end":61.87}]},"summary":{"result":"success","short":"A representative from TechnoWand in Brisbane is speaking with a customer named Brianna Frida who is coming up for an IT review. The representative confirms that they are not doing a IT review and there are no problems or issues with IT. The call ends with the representative thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"This is Abby from TechnoWand in Springfield, Brisbane. Did you say Brianna Frida Yes. in Generation Health? Yes.","start_word":8,"end_word":25,"intents":[{"intent":"Confirm identity","confidence_score":0.052121524}]},{"text":"So Daniel from TechnoOne actually asked me to reach out to you to confirm since we've spoken with you in the past, and it shows here that you're coming up for an IT review towards the middle of this year. Is that correct?","start_word":29,"end_word":71,"intents":[{"intent":"Confirm intention for it review","confidence_score":0.00011157545}]}]},"sentiments":{"segments":[{"text":"Hello. Brandon speaking. Hi, ma'am. Hi.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.12000304460525511},{"text":"Good afternoon.","start_word":6,"end_word":7,"sentiment":"positive","sentiment_score":0.3351022005081177},{"text":"This is Abby from TechnoWand in Springfield, Brisbane. Did you say Brianna Frida Yes. in Generation Health? Yes. Alright. Alright, ma'am. So Daniel from TechnoOne actually asked me to reach out to you to confirm since we've spoken with you in the past, and it shows here that you're coming up for an IT review towards the middle of this year. Is that correct? No. I don't think we're doing a review with IT. Yes. No. So oh, so everything's all good Yes.","start_word":8,"end_word":90,"sentiment":"neutral","sentiment_score":0.06073349341750145},{"text":"Everything is with all good.","start_word":91,"end_word":95,"sentiment":"positive","sentiment_score":0.4153092801570892},{"text":"your with your IT. So Okay. No problem. yes. I'll So let no. him No. know. Yes. No. No no problems or issues with IT. So no. Not needing Thank anything you. at this time. Of course. No problem. I'll let him know.","start_word":96,"end_word":138,"sentiment":"neutral","sentiment_score":0.0808214396238327},{"text":"Thank you, ma'am.","start_word":139,"end_word":141,"sentiment":"positive","sentiment_score":0.4998264908790589},{"text":"Okay.","start_word":142,"end_word":142,"sentiment":"neutral","sentiment_score":0.30260977149009705},{"text":"Take care. Thanks.","start_word":143,"end_word":145,"sentiment":"positive","sentiment_score":0.3545571267604828},{"text":"Bye.","start_word":146,"end_word":146,"sentiment":"neutral","sentiment_score":0.2256856858730316}],"average":{"sentiment":"neutral","sentiment_score":0.10670760208862838}}}}