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Thank you so much for calling your account. How may I help you today? Yeah. I'm so sorry to hear about that.\n\nBut just to confirm, you're pertaining to your Indian phone number. Right? Okay. So, technically, you have reached our wrong phone number. This is Airtel in AU.\n\nWhat we do is to provide Internet services and mobile line services here in Australia. About your Indian phone number, you still need to contact your local network, which is in India, to get support. Because it just so happened we are the same name, Ertel, but we are a separate entity. Yeah. We don't have, but let me try to check for you if there's any phone number.\n\nOkay? Just give me a minute or two. Please be on the line. Thank you so much for staying on the line. I'm so sorry.\n\nI can't find any phone number. Yeah. Alright. Thank you anyway for your time, and you do have a great day. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.39999998,"sentiment":"positive","sentiment_score":0.3577363193035126},{"text":"Thank you so much for calling your account.","start":0.39999998,"end":2.5,"sentiment":"positive","sentiment_score":0.6338200718164444},{"text":"How may I help you today?","start":2.6399999,"end":4.02,"sentiment":"positive","sentiment_score":0.566683808962504},{"text":"Yeah.","start":32.08,"end":32.4,"sentiment":"neutral","sentiment_score":-0.033274177461862564},{"text":"I'm so sorry to hear about that.","start":32.4,"end":34.08,"sentiment":"neutral","sentiment_score":-0.17801645398139954}],"sentiment":"neutral","sentiment_score":0.32821784314254054,"num_words":23,"start":0.24,"end":34.08},{"sentences":[{"text":"But just to confirm, you're pertaining to your Indian phone number.","start":34.08,"end":39.6,"sentiment":"neutral","sentiment_score":-0.0689615917138078},{"text":"Right?","start":39.6,"end":40.1,"sentiment":"neutral","sentiment_score":-0.03673435747623443},{"text":"Okay.","start":41.52,"end":42.02,"sentiment":"neutral","sentiment_score":-0.021879754960536957},{"text":"So, technically, you have reached our wrong phone number.","start":42.335003,"end":44.895,"sentiment":"neutral","sentiment_score":-0.1681100581255224},{"text":"This is Airtel in AU.","start":44.895,"end":47.395,"sentiment":"neutral","sentiment_score":-0.08374480158090591}],"sentiment":"neutral","sentiment_score":-0.1018113389749218,"num_words":27,"start":34.08,"end":47.395},{"sentences":[{"text":"What we do is to provide Internet services and mobile line services here in Australia.","start":47.615,"end":52.755,"sentiment":"neutral","sentiment_score":-0.0474301815032959},{"text":"About your Indian phone number, you still need to contact your local network, which is in India, to get support.","start":53.535,"end":59.88,"sentiment":"neutral","sentiment_score":-0.11874896548688411},{"text":"Because it just so happened we are the same name, Ertel, but we are a separate entity.","start":60.02,"end":65.96,"sentiment":"neutral","sentiment_score":-0.12795577592709484},{"text":"Yeah.","start":68.98,"end":69.48,"sentiment":"neutral","sentiment_score":-0.027037719264626503},{"text":"We don't have, but let me try to check for you if there's any phone number.","start":79.955,"end":83.810005,"sentiment":"neutral","sentiment_score":-0.09526774776168168}],"sentiment":"neutral","sentiment_score":-0.09873915806520676,"num_words":69,"start":47.615,"end":83.810005},{"sentences":[{"text":"Okay?","start":83.810005,"end":84.21001,"sentiment":"neutral","sentiment_score":-0.013533414341509342},{"text":"Just give me a minute or two.","start":84.21001,"end":85.89,"sentiment":"neutral","sentiment_score":0.000861293503216335},{"text":"Please be on the line.","start":85.89,"end":87.11,"sentiment":"neutral","sentiment_score":-0.0007511019706726074},{"text":"Thank you so much for staying on the line.","start":153.77501,"end":155.615,"sentiment":"neutral","sentiment_score":0.1742671463224623},{"text":"I'm so sorry.","start":155.615,"end":156.595,"sentiment":"neutral","sentiment_score":-0.18833521008491516}],"sentiment":"neutral","sentiment_score":0.039685552679002284,"num_words":25,"start":83.810005,"end":156.595},{"sentences":[{"text":"I can't find any phone number.","start":156.735,"end":158.595,"sentiment":"neutral","sentiment_score":-0.2760917047659556},{"text":"Yeah.","start":160.64293,"end":161.14293,"sentiment":"neutral","sentiment_score":0.014787867665290833},{"text":"Alright.","start":162.24294,"end":162.72293,"sentiment":"neutral","sentiment_score":0.21486976742744449},{"text":"Thank you anyway for your time, and you do have a great day.","start":162.72293,"end":165.78293,"sentiment":"positive","sentiment_score":0.5371183111117437},{"text":"Thank you.","start":166.88293,"end":167.62294,"sentiment":"neutral","sentiment_score":0.2819632440805435}],"sentiment":"neutral","sentiment_score":0.2660683451787285,"num_words":23,"start":156.735,"end":167.62294}]}}]},{"alternatives":[{"transcript":"Hi. Hi, ma'am. I'm calling for my Indian number, actually. So I've traveled from India to Australia here. And for keeping my number active, I've reached out with incoming SMS plan, 118 plan. But I I I'm still not receiving SMS, and that incoming messages are not coming. Can you please help me with it? Yeah. Yes. Correct. Okay. Do you know the what is the number? Because I tried calling the toll free number, but it is not accessible from here. So do you know what is what the number is? Sure. Sure. Sure. Sure. Sure. Sure. Sure. Sure. Okay. Okay. Thank 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Hi, ma'am. I'm calling for my Indian number, actually. So I've traveled from India to Australia here. And for keeping my number active, I've reached out with incoming SMS plan, 118 plan.\n\nBut I I I'm still not receiving SMS, and that incoming messages are not coming. Can you please help me with it? Yeah. Yes. Correct.\n\nOkay. Do you know the what is the number? Because I tried calling the toll free number, but it is not accessible from here. So do you know what is what the number is? Sure.\n\nSure. Sure. Sure. Sure. Sure.\n\nSure. Sure. Okay. Okay. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.12,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.0754944235086441},{"text":"Hi, ma'am.","start":5.3599997,"end":6.1,"sentiment":"neutral","sentiment_score":0.10222909599542618},{"text":"I'm calling for my Indian number, actually.","start":6.16,"end":10.5,"sentiment":"neutral","sentiment_score":0.06532718666962214},{"text":"So I've traveled from India to Australia here.","start":10.639999,"end":14.34,"sentiment":"neutral","sentiment_score":0.0494125965051353},{"text":"And for keeping my number active, I've reached out with incoming SMS plan, 118 plan.","start":14.355,"end":23.414999,"sentiment":"neutral","sentiment_score":0.04624699130654335}],"sentiment":"neutral","sentiment_score":0.055340865570487396,"num_words":33,"start":5.12,"end":23.414999},{"sentences":[{"text":"But I I I'm still not receiving SMS, and that incoming messages are not coming.","start":24.755,"end":29.73,"sentiment":"neutral","sentiment_score":-0.26508882145086926},{"text":"Can you please help me with it?","start":29.89,"end":31.67,"sentiment":"neutral","sentiment_score":-0.013208676129579544},{"text":"Yeah.","start":40.199997,"end":40.449997,"sentiment":"neutral","sentiment_score":-0.003104550763964653},{"text":"Yes.","start":40.449997,"end":40.85,"sentiment":"neutral","sentiment_score":0.03181498497724533},{"text":"Correct.","start":40.85,"end":41.35,"sentiment":"neutral","sentiment_score":0.025339491665363312}],"sentiment":"neutral","sentiment_score":-0.16058972515165806,"num_words":25,"start":24.755,"end":41.35},{"sentences":[{"text":"Okay.","start":67.68,"end":68.18,"sentiment":"neutral","sentiment_score":-0.019213709980249405},{"text":"Do you know the what is the number?","start":68.765,"end":70.204994,"sentiment":"neutral","sentiment_score":-0.038645385997369885},{"text":"Because I tried calling the toll free number, but it is not accessible from here.","start":70.204994,"end":75.505,"sentiment":"neutral","sentiment_score":-0.15831044067939123},{"text":"So do you know what is what the number is?","start":75.564995,"end":78.384995,"sentiment":"neutral","sentiment_score":-0.08087306767702103},{"text":"Sure.","start":83.240005,"end":83.740005,"sentiment":"neutral","sentiment_score":-0.04920041561126709}],"sentiment":"neutral","sentiment_score":-0.10174184287233012,"num_words":35,"start":67.68,"end":83.740005},{"sentences":[{"text":"Sure.","start":84.12,"end":84.62,"sentiment":"neutral","sentiment_score":0.00639672577381134},{"text":"Sure.","start":84.76,"end":85.26,"sentiment":"neutral","sentiment_score":0.005854582414031029},{"text":"Sure.","start":86.36,"end":86.520004,"sentiment":"neutral","sentiment_score":0.0023366622626781464},{"text":"Sure.","start":86.520004,"end":87.020004,"sentiment":"neutral","sentiment_score":0.0007019061595201492},{"text":"Sure.","start":87.48,"end":87.560005,"sentiment":"neutral","sentiment_score":0.028069954365491867}],"sentiment":"neutral","sentiment_score":0.008671966195106507,"num_words":5,"start":84.12,"end":87.560005},{"sentences":[{"text":"Sure.","start":87.560005,"end":87.72,"sentiment":"neutral","sentiment_score":0.03848937526345253},{"text":"Sure.","start":87.72,"end":88.22,"sentiment":"neutral","sentiment_score":0.06640477478504181},{"text":"Okay.","start":159.525,"end":160.025,"sentiment":"neutral","sentiment_score":-0.01886191964149475},{"text":"Okay.","start":160.64293,"end":161.14293,"sentiment":"neutral","sentiment_score":0.06769748032093048},{"text":"Thank you.","start":166.00293,"end":166.74294,"sentiment":"positive","sentiment_score":0.3633183687925339}],"sentiment":"neutral","sentiment_score":0.14672774138549963,"num_words":6,"start":87.560005,"end":166.74294}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi. Hi, ma'am. I'm calling for my Indian number, actually. So I've traveled from India to Australia here. And for keeping my number active, I've reached out with incoming SMS plan, 118 plan.\n\nBut I I I'm still not receiving SMS, and that incoming messages are not coming. Can you please help me with it?\n\nChannel 0: Yeah. I'm so sorry to hear about that. But just to confirm, you're pertaining to your Indian phone number. Right?\n\nChannel 1: Yeah. Yes. Correct.\n\nChannel 0: Okay. So, technically, you have reached our wrong phone number. This is Airtel in AU. What we do is to provide Internet services and mobile line services here in Australia. About your Indian phone number, you still need to contact your local network, which is in India, to get support.\n\nBecause it just so happened we are the same name, Ertel, but we are a separate entity.\n\nChannel 1: Okay. Do you\n\nChannel 0: Yeah.\n\nChannel 1: know the what is the number? Because I tried calling the toll free number, but it is not accessible from here. So do you know what is what the number is?\n\nChannel 0: We don't have, but let me try to check for you if there's any\n\nChannel 1: Sure.\n\nChannel 0: phone number. Okay?\n\nChannel 1: Sure.\n\nChannel 0: Just give me\n\nChannel 1: Sure.\n\nChannel 0: a minute or two. Please be\n\nChannel 1: Sure.\n\nChannel 0: on\n\nChannel 1: Sure.\n\nChannel 0: the line.\n\nChannel 1: Sure. Sure. Sure.\n\nChannel 0: Thank you so much for staying on the line. I'm so sorry. I can't find any phone number.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Yeah. Alright. Thank you anyway for your time, and you do have a great day.\n\nChannel 1: Thank you.\n\nChannel 0: Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.39999998,"sentiment":"positive","sentiment_score":0.3577363193035126},{"text":"Thank you so much for calling your account.","start":0.39999998,"end":2.5,"sentiment":"positive","sentiment_score":0.6338200718164444},{"text":"How may I help you today?","start":2.6399999,"end":4.02,"sentiment":"positive","sentiment_score":0.566683808962504}],"sentiment":"positive","sentiment_score":0.5885599831740062,"channel":0,"num_words":15,"start":0.24,"end":4.02},{"sentences":[{"text":"Hi.","start":5.12,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.0754944235086441},{"text":"Hi, ma'am.","start":5.3599997,"end":6.1,"sentiment":"neutral","sentiment_score":0.10222909599542618},{"text":"I'm calling for my Indian number, 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is not accessible from here.","start":70.204994,"end":75.505,"sentiment":"neutral","sentiment_score":-0.15831044067939123},{"text":"So do you know what is what the number is?","start":75.564995,"end":78.384995,"sentiment":"neutral","sentiment_score":-0.08087306767702103}],"sentiment":"neutral","sentiment_score":-0.11117451746136911,"channel":1,"num_words":31,"start":69.005,"end":78.384995},{"sentences":[{"text":"We don't have, but let me try to check for you if there's any","start":79.955,"end":83.25,"sentiment":"neutral","sentiment_score":-0.10236383442367826}],"sentiment":"neutral","sentiment_score":-0.10236383442367826,"channel":0,"num_words":14,"start":79.955,"end":83.25},{"sentences":[{"text":"Sure.","start":83.240005,"end":83.740005,"sentiment":"neutral","sentiment_score":-0.04920041561126709}],"sentiment":"neutral","sentiment_score":-0.04920041561126709,"channel":1,"num_words":1,"start":83.240005,"end":83.740005},{"sentences":[{"text":"phone 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The agent explains that they need to contact their local network to get support and provides the customer with the correct phone number. The call ends with the agent apologizing for the trouble and thanking the customer for their time."},"intents":{"segments":[{"text":"I'm calling for my Indian number, actually. So I've traveled from India to Australia here. And for keeping my number active, I've reached out with incoming SMS plan, 118 plan. But I I I'm still not receiving SMS, and that incoming messages are not coming. Can you please help me with it? Yeah.","start_word":18,"end_word":70,"intents":[{"intent":"Fix sms issue","confidence_score":0.036843423}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.5756948590278625},{"text":"Hi. Hi, ma'am. I'm calling for my Indian number, actually. So I've traveled from India to Australia here. And for keeping my number active, I've reached out with incoming SMS plan, 118 plan. But I I I'm still not receiving SMS, and that incoming messages are not coming. Can you please help me with it? Yeah. I'm so sorry to hear about that. But just to confirm, you're pertaining to your Indian phone number. Right? Yeah. Yes. Correct. Okay. So, technically, you have reached our wrong phone number. This is Airtel in AU. What we do is to provide Internet services and mobile line services here in Australia. About your Indian phone number, you still need to contact your local network, which is in India, to get support. Because it just so happened we are the same name, Ertel, but we are a separate entity. Okay. Do you Yeah. know the what is the number? Because I tried calling the toll free number, but it is not accessible from here. So do you know what is what the number is? We don't have, but let me try to check for you if there's any Sure. phone number. Okay? Sure. Just give me Sure. a minute or two. Please be Sure. on Sure. the line. Sure. Sure. Sure. Thank you so much for staying on the line. I'm so sorry. I can't find any phone number. Okay. Yeah. Okay. Alright.","start_word":15,"end_word":253,"sentiment":"neutral","sentiment_score":-0.06384256482124329},{"text":"Thank you anyway for your time, and you do have a great day. Thank you. Thank you.","start_word":254,"end_word":270,"sentiment":"positive","sentiment_score":0.48690780997276306}],"average":{"sentiment":"neutral","sentiment_score":-0.00032595408860073297}}}}