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Good afternoon. This is here at all accounts. How may I help you today? May I have your first name, please?\n\nDo you already have a service with Airtel, or you're just inquiring? You have? Okay. Let me check here. One moment, please.\n\nThank you. And may I have your date of birth, please? Oh, and the Airtel account is under your name? Okay. And what's her date of birth?\n\nSo you're calling in behalf of miss Mygo. How may I help you today? Mhmm. So you're asking your username and password with your router or your customer portal login? The router?\n\nYeah. Yeah. So what you're looking for is the is the login to your router because the Wi Fi password is you are the one who's setting this up. But if you're asking for the username and password of your router, we can go ahead and provide that. Where you can find it?\n\nSo for you to to get for the router, right, not your customer portal? Alright. So so I will go ahead and ask our tech rep to send you the message for your username and password. And do you have an access to your girlfriend email or phone number? Because we will be sending the details to your girlfriend contact details on our record.\n\nOkay. Sure. So we will just send her the text, and then you can ask her to check her messages. Alright? Alright.\n\nSure. Thank you so much. I will ask our tech rep to send those details to her mobile number. Okay? Alright.\n\nThank you so much. Have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.1999999,"sentiment":"positive","sentiment_score":0.3835318684577942},{"text":"Good afternoon.","start":1.1999999,"end":1.8399999,"sentiment":"positive","sentiment_score":0.5547680258750916},{"text":"This is here at all accounts.","start":1.8399999,"end":3.12,"sentiment":"positive","sentiment_score":0.4641930162906647},{"text":"How may I help you today?","start":3.12,"end":4.5,"sentiment":"positive","sentiment_score":0.5141046245892843},{"text":"May I have your first name, please?","start":33.809998,"end":35.989998,"sentiment":"neutral","sentiment_score":-0.01073735233928476}],"sentiment":"neutral","sentiment_score":0.33125874086875806,"num_words":22,"start":0.88,"end":35.989998},{"sentences":[{"text":"Do you already have a service with Airtel, or you're just inquiring?","start":47.245003,"end":51.025,"sentiment":"neutral","sentiment_score":-0.0241493199331065},{"text":"You 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login?","start":116.71999,"end":126.115005,"sentiment":"neutral","sentiment_score":-0.07410916884740194},{"text":"The router?","start":129.05501,"end":129.795,"sentiment":"neutral","sentiment_score":-0.11468532681465149}],"sentiment":"neutral","sentiment_score":0.031920719891786575,"num_words":32,"start":88.0,"end":129.795},{"sentences":[{"text":"Yeah.","start":141.85,"end":142.25,"sentiment":"neutral","sentiment_score":0.01562108937650919},{"text":"Yeah.","start":142.25,"end":142.57,"sentiment":"neutral","sentiment_score":0.024319997057318687},{"text":"So what you're looking for is the is the login to your router because the Wi Fi password is you are the one who's setting this up.","start":142.57,"end":153.435,"sentiment":"neutral","sentiment_score":0.019906907928762613},{"text":"But if you're asking for the username and password of your router, we can go ahead and provide that.","start":153.435,"end":161.295,"sentiment":"neutral","sentiment_score":0.013400390254039513},{"text":"Where you can find it?","start":166.94,"end":168.48,"sentiment":"neutral","sentiment_score":0.012038586847484111}],"sentiment":"neutral","sentiment_score":0.0168344896146149,"num_words":53,"start":141.85,"end":168.48},{"sentences":[{"text":"So for you to to get for the router, right, not your customer portal?","start":191.43001,"end":197.37001,"sentiment":"neutral","sentiment_score":-0.032117116797183244},{"text":"Alright.","start":198.23001,"end":198.73001,"sentiment":"neutral","sentiment_score":0.03618285059928894},{"text":"So so I will go ahead and ask our tech rep to send you the message for your username and password.","start":199.16501,"end":208.38501,"sentiment":"neutral","sentiment_score":0.035458063085873924},{"text":"And do you have an access to your girlfriend email or phone number?","start":209.085,"end":214.365,"sentiment":"neutral","sentiment_score":0.008208293037918897},{"text":"Because we will be sending the details to your girlfriend contact details on our 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This is Lauren Stancho from the 17045 Cambridge Street Portillo, and we just connect your company, the brand of the Internet. And the building manager tell us if we want access the top rate Internet, we need to use your account, but I I don't know the account and password. Mengying, m e n g y I n g. The last name is Guo, g u o. We already have the services with your company. Yeah. Yes. December 5 oh, sorry. 03/10/1997. Under my girlfriend name, Mingying Guo. Yeah. She's date of birth is 03/10/1997. Yeah. First of all, we need to know the account login, account number, and the password because if we want use the because this building have the public Wi Fi. We if we want use this public Wi Fi services, we need to use the login number and password. Mhmm. But, yeah, the load we we don't know. We couldn't open it. You know? We we just received the message, show the Wi Fi password. What is the Wi Fi password? Okay. And we yeah. Mhmm. Okay. So where where I can find it? Yeah. Yeah. Find the username and password. Because we if we use the public Wi Fi, we need a login and password. And I tried my email address. It's incorrect. So I don't know what what is the username, and what is the password? Yeah. Okay. Yeah. Yep. Yeah. That's all. That's fine. Because my I just behind my girlfriend. Yeah. Thank you. Okay. Thank you. Good. Fine. Okay. Okay. Thank you. Cool. 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This is Lauren Stancho from the 17045 Cambridge Street Portillo, and we just connect your company, the brand of the Internet. And the building manager tell us if we want access the top rate Internet, we need to use your account, but I I don't know the account and password. Mengying, m e n g y I n g. The last name is Guo, g u o.\n\nWe already have the services with your company. Yeah. Yes. December 5 oh, sorry. 03/10/1997.\n\nUnder my girlfriend name, Mingying Guo. Yeah. She's date of birth is 03/10/1997. Yeah. First of all, we need to know the account login, account number, and the password because if we want use the because this building have the public Wi Fi.\n\nWe if we want use this public Wi Fi services, we need to use the login number and password. Mhmm. But, yeah, the load we we don't know. We couldn't open it. You know?\n\nWe we just received the message, show the Wi Fi password. What is the Wi Fi password? Okay. And we yeah. Mhmm.\n\nOkay. So where where I can find it? Yeah. Yeah. Find the username and password.\n\nBecause we if we use the public Wi Fi, we need a login and password. And I tried my email address. It's incorrect. So I don't know what what is the username, and what is the password? Yeah.\n\nOkay. Yeah. Yep. Yeah. That's all.\n\nThat's fine. Because my I just behind my girlfriend. Yeah. Thank you. Okay.\n\nThank you. Good. Fine. Okay. Okay.\n\nThank you. Cool. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.7999997,"end":5.04,"sentiment":"neutral","sentiment_score":0.09715020656585692},{"text":"This is Lauren Stancho from the 17045 Cambridge Street Portillo, and we just connect your company, the brand of the Internet.","start":5.04,"end":21.994999,"sentiment":"neutral","sentiment_score":0.1175695111354192},{"text":"And the building manager tell us if we want access the top rate Internet, we need to use your account, but I I don't know the account and password.","start":23.575,"end":32.93,"sentiment":"neutral","sentiment_score":-0.09956155486147979},{"text":"Mengying, m e n g y I n g.","start":36.75,"end":39.89,"sentiment":"neutral","sentiment_score":-0.03050450173517068},{"text":"The last name is Guo, g u 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you.","start":245.57893,"end":246.31892,"sentiment":"positive","sentiment_score":0.4630682170391083},{"text":"Cool.","start":246.69893,"end":247.09892,"sentiment":"positive","sentiment_score":0.3799671828746796},{"text":"Bye.","start":247.09892,"end":247.59892,"sentiment":"neutral","sentiment_score":-0.0758831575512886}],"sentiment":"neutral","sentiment_score":0.3075551148504019,"num_words":4,"start":245.57893,"end":247.59892}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is here at all accounts. How may I help you today?\n\nChannel 1: Hi. This is Lauren Stancho from the 17045 Cambridge Street Portillo, and we just connect your company, the brand of the Internet. And the building manager tell us if we want access the top rate Internet, we need to use your account, but I I don't know the account and password.\n\nChannel 0: May I have your first name, please?\n\nChannel 1: Mengying, m e n g y I n g. The last name is Guo, g u o.\n\nChannel 0: Do you already have a service with Airtel, or you're just inquiring?\n\nChannel 1: We already have the services\n\nChannel 0: You have?\n\nChannel 1: with your company.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Let me check here. One moment, please. Thank you. And may I have your date of birth, please?\n\nChannel 1: Yes. December 5 oh, sorry. 03/10/1997.\n\nChannel 0: Oh, and the Airtel account is under your name?\n\nChannel 1: Under my girlfriend name, Mingying Guo.\n\nChannel 0: Okay. And what's her\n\nChannel 1: Yeah.\n\nChannel 0: date of birth?\n\nChannel 1: She's date of birth is 03/10/1997.\n\nChannel 0: So you're calling in behalf of miss Mygo. How may I help you today?\n\nChannel 1: Yeah. First of all, we need to know the account login, account number, and the password because\n\nChannel 0: Mhmm.\n\nChannel 1: if we want use the because this building have the public Wi Fi. We if we want use this public Wi Fi services, we need to use the login number and password.\n\nChannel 0: So you're asking your username and password with your router or\n\nChannel 1: Mhmm.\n\nChannel 0: your customer portal login? The router?\n\nChannel 1: But, yeah, the load we we don't know. We couldn't open it. You know? We we just received the message, show the Wi Fi password. What is the Wi Fi password?\n\nOkay.\n\nChannel 0: Yeah.\n\nChannel 1: And we\n\nChannel 0: Yeah. So\n\nChannel 1: yeah.\n\nChannel 0: what you're looking for is the is the login to your router because the Wi Fi password is you are the one who's setting this up. But if you're\n\nChannel 1: Mhmm.\n\nChannel 0: asking for the username and password of your router, we can go ahead and provide that.\n\nChannel 1: Okay. So where where I can find it?\n\nChannel 0: Where you can find it?\n\nChannel 1: Yeah. Yeah. Find the username and password. Because we if we use the public Wi Fi, we need a login and password. And I tried my email address.\n\nIt's incorrect. So I don't know what what is the username, and what is the password?\n\nChannel 0: So for you to to get for the router, right, not\n\nChannel 1: Yeah.\n\nChannel 0: your customer portal?\n\nChannel 1: Okay.\n\nChannel 0: Alright. So\n\nChannel 1: Yeah.\n\nChannel 0: so I will go ahead and ask our tech rep to send you the message\n\nChannel 1: Yep.\n\nChannel 0: for your username and password. And do you have an access to your girlfriend email or phone number? Because we will be sending the details to your girlfriend contact details on our record.\n\nChannel 1: Yeah. That's all. That's fine. Because my I just\n\nChannel 0: Okay.\n\nChannel 1: behind my girlfriend. Yeah. Thank you.\n\nChannel 0: Sure. So we will just send her the text, and then you can ask her to check her messages. Alright?\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Alright. Sure. Thank you so much. I will\n\nChannel 1: Good.\n\nChannel 0: ask\n\nChannel 1: Fine.\n\nChannel 0: our tech rep to send those details to\n\nChannel 1: Okay.\n\nChannel 0: her mobile number. Okay?\n\nChannel 1: Okay.\n\nChannel 0: Alright. Thank you so much. Have a\n\nChannel 1: Thank\n\nChannel 0: good\n\nChannel 1: you.\n\nChannel 0: one.\n\nChannel 1: Cool.\n\nChannel 0: Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.1999999,"sentiment":"positive","sentiment_score":0.3835318684577942},{"text":"Good afternoon.","start":1.1999999,"end":1.8399999,"sentiment":"positive","sentiment_score":0.5547680258750916},{"text":"This is here at all accounts.","start":1.8399999,"end":3.12,"sentiment":"positive","sentiment_score":0.4641930162906647},{"text":"How may I help you today?","start":3.12,"end":4.5,"sentiment":"positive","sentiment_score":0.5141046245892843}],"sentiment":"positive","sentiment_score":0.49085691769917805,"channel":0,"num_words":15,"start":0.88,"end":4.5},{"sentences":[{"text":"Hi.","start":4.7999997,"end":5.04,"sentiment":"neutral","sentiment_score":0.09715020656585692},{"text":"This is Lauren Stancho from the 17045 Cambridge Street Portillo, and we just connect your company, the brand 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The agent asks for the customer's account information and explains that they need to use their girlfriend's name and password to access their service. The agent also asks for the customer's email and phone number to send the login information to their girlfriend."},"intents":{"segments":[{"text":"This is here at all accounts. How may I help you today? Hi.","start_word":3,"end_word":15,"intents":[{"intent":"Seek assistance","confidence_score":0.0013064545}]},{"text":"This is Lauren Stancho from the 17045 Cambridge Street Portillo, and we just connect your company, the brand of the Internet.","start_word":16,"end_word":36,"intents":[{"intent":"Confirm address","confidence_score":0.00913929},{"intent":"Provide address","confidence_score":0.0028959112}]},{"text":"This is Lauren Stancho from the 17045 Cambridge Street Portillo, and we just connect your company, the brand of the Internet. And the building manager tell us if we want access the top rate Internet, we need to use your account, but I I don't know the account and password. May I have your first name, please?","start_word":16,"end_word":72,"intents":[{"intent":"Identify caller","confidence_score":0.000585214}]},{"text":"May I have your first name, please?","start_word":66,"end_word":72,"intents":[{"intent":"Provide name","confidence_score":0.054637127},{"intent":"Confirm account details","confidence_score":0.014258102}]},{"text":"Do you already have a service with Airtel, or you're just inquiring?","start_word":90,"end_word":101,"intents":[{"intent":"Inquire about service","confidence_score":0.18871062},{"intent":"Inquire about service","confidence_score":0.07609445}]},{"text":"Do you already have a service with Airtel, or you're just inquiring? We already have the services You have? with your company. Okay.","start_word":90,"end_word":112,"intents":[{"intent":"Inquire about company","confidence_score":0.009611547}]},{"text":"And may I have your date of birth, please? Yes.","start_word":123,"end_word":132,"intents":[{"intent":"Request date of birth","confidence_score":0.007720745}]},{"text":"First of all, we need to know the account login, account number, and the password because Mhmm. if we want use the because this building have the public Wi Fi. We if we want use this public Wi Fi services, we need to use the login number and password. So you're asking your username and password with your router or Mhmm.","start_word":182,"end_word":242,"intents":[{"intent":"Request password","confidence_score":0.01728301}]},{"text":"what you're looking for is the is the login to your router because the Wi Fi password is you are the one who's setting this up. But if you're Mhmm. asking for the username and password of your router, we can go ahead and provide that. Okay.","start_word":287,"end_word":333,"intents":[{"intent":"Confirm router login and password","confidence_score":0.002531822}]},{"text":"so I will go ahead and ask our tech rep to send you the message Yep. for your username and password. And do you have an access to your girlfriend email or phone number? Because we will be sending the details to your girlfriend contact details on our record. Yeah.","start_word":409,"end_word":458,"intents":[{"intent":"Send wifi information","confidence_score":0.00032381678}]},{"text":"And do you have an access to your girlfriend email or phone number? Because we will be sending the details to your girlfriend contact details on our record. Yeah.","start_word":430,"end_word":458,"intents":[{"intent":"Check girlfriend's contact details","confidence_score":0.002379015}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. This is here at all accounts. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.4826411306858063},{"text":"Hi. This is Lauren Stancho from the 17045 Cambridge Street Portillo, and we just connect your company, the brand of the Internet. And the building manager tell us if we want access the top rate Internet, we need to use your account, but I I don't know the account and password. May I have your first name, please? Mengying, m e n g y I n g. The last name is Guo, g u o. Do you already have a service with Airtel, or you're just inquiring? We already have the services You have? with your company. Okay. Yeah. Let me check here. One moment, please. Thank you. And may I have your date of birth, please? Yes. December 5 oh, sorry. 03/10/1997. Oh, and the Airtel account is under your name? Under my girlfriend name, Mingying Guo. Okay. And what's her Yeah. date of birth? She's date of birth is 03/10/1997. So you're calling in behalf of miss Mygo. How may I help you today? Yeah. First of all, we need to know the account login, account number, and the password because Mhmm. if we want use the because this building have the public Wi Fi. We if we want use this public Wi Fi services, we need to use the login number and password. So you're asking your username and password with your router or Mhmm. your customer portal login? The router? But, yeah, the load we we don't know. We couldn't open it. You know? We we just received the message, show the Wi Fi password. What is the Wi Fi password? Okay. Yeah. And we Yeah. So yeah. what you're looking for is the is the login to your router because the Wi Fi password is you are the one who's setting this up. But if you're Mhmm. asking for the username and password of your router, we can go ahead and provide that. Okay. So where where I can find it? Where you can find it? Yeah. Yeah. Find the username and password. Because we if we use the public Wi Fi, we need a login and password. And I tried my email address. It's incorrect. So I don't know what what is the username, and what is the password? So for you to to get for the router, right, not Yeah. your customer portal? Okay. Alright. So Yeah. so I will go ahead and ask our tech rep to send you the message Yep. for your username and password. And do you have an access to your girlfriend email or phone number? Because we will be sending the details to your girlfriend contact details on our record. Yeah. That's all. That's fine. Because my I just Okay. behind my girlfriend. Yeah. Thank you. Sure. So we will just send her the text, and then you can ask her to check her messages. Alright? Okay. Thank you. Alright. Sure.","start_word":15,"end_word":498,"sentiment":"neutral","sentiment_score":-0.014676193910418078},{"text":"Thank you so much.","start_word":499,"end_word":502,"sentiment":"positive","sentiment_score":0.4309121072292328},{"text":"I will Good. ask Fine. our tech rep to send those details to Okay. her mobile number. Okay? Okay. 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