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and welcome to Paralympics Australia. Please check our website, paralympics.org.au, as you may find the answer to your inquiry there. So we may be able to best direct your call, please select one of the following options, noting these may have changed since you last phoned. For media inquiries, please press 1. To make a donation or to make a fundraising inquiry, please press 2.\n\nTo learn more about participating in Paris Sports, please press 3. To speak to someone in the finance and accounts team, please press 4. For all other inquiries, please press 5. To hear the op Your call has been forwarded to the voice mail for Madison Lottrell. No one is available to take your call.\n\nAt the tone, please record your message. When you've finished recording, you may hang up or press the pound key for more options.","paragraphs":[{"sentences":[{"text":"Hello, and welcome to Paralympics Australia.","start":0.71999997,"end":3.06,"sentiment":"positive","sentiment_score":0.3473370323578517},{"text":"Please check our website, paralympics.org.au, as you may find the answer to your inquiry there.","start":3.6799998,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.2575393497943878},{"text":"So we may be able to best direct your call, please select one of the following options, noting these may have changed since you last phoned.","start":10.639999,"end":18.325,"sentiment":"neutral","sentiment_score":0.08380913949356629},{"text":"For media inquiries, please press 1.","start":19.105,"end":21.765,"sentiment":"neutral","sentiment_score":0.02142554335296154},{"text":"To make a donation or to make a fundraising inquiry, please press 2.","start":22.305,"end":26.965,"sentiment":"neutral","sentiment_score":0.04641126483105696}],"sentiment":"neutral","sentiment_score":0.1342128753154115,"num_words":66,"start":0.71999997,"end":26.965},{"sentences":[{"text":"To learn more about participating in Paris Sports, please press 3.","start":27.585,"end":32.010002,"sentiment":"neutral","sentiment_score":0.048131656240333213},{"text":"To speak to someone in the finance and accounts team, please press 4.","start":32.79,"end":36.89,"sentiment":"neutral","sentiment_score":0.014008464864813365},{"text":"For all other inquiries, please press 5.","start":37.35,"end":40.41,"sentiment":"neutral","sentiment_score":0.008046610946101802},{"text":"To hear the op Your call has been forwarded to the voice mail for Madison Lottrell.","start":40.87,"end":77.744995,"sentiment":"negative","sentiment_score":-0.5169698328245431},{"text":"No one is available to take your call.","start":78.204994,"end":80.204994,"sentiment":"negative","sentiment_score":-0.7321796715259552}],"sentiment":"neutral","sentiment_score":-0.24292854834347963,"num_words":55,"start":27.585,"end":80.204994},{"sentences":[{"text":"At the tone, please record your message.","start":80.204994,"end":82.225,"sentiment":"neutral","sentiment_score":-0.2619096062013081},{"text":"When you've finished recording, you may hang up or press the pound key for more options.","start":82.420006,"end":86.28,"sentiment":"neutral","sentiment_score":-0.13509196368977427}],"sentiment":"neutral","sentiment_score":-0.1736886374976324,"num_words":23,"start":80.204994,"end":86.28}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello, and welcome to Paralympics Australia. Please check our website, paralympics.org.au, as you may find the answer to your inquiry there. So we may be able to best direct your call, please select one of the following options, noting these may have changed since you last phoned. For media inquiries, please press 1. To make a donation or to make a fundraising inquiry, please press 2.\n\nTo learn more about participating in Paris Sports, please press 3. To speak to someone in the finance and accounts team, please press 4. For all other inquiries, please press 5. To hear the op Your call has been forwarded to the voice mail for Madison Lottrell. No one is available to take your call.\n\nAt the tone, please record your message. When you've finished recording, you may hang up or press the pound key for more options.","paragraphs":[{"sentences":[{"text":"Hello, and welcome to Paralympics Australia.","start":0.71999997,"end":3.06,"sentiment":"positive","sentiment_score":0.3473370323578517},{"text":"Please check our website, paralympics.org.au, as you may find the answer to your inquiry there.","start":3.6799998,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.2575393497943878},{"text":"So we may be able to best direct your call, please select one of the following options, noting these may have changed since you last phoned.","start":10.639999,"end":18.325,"sentiment":"neutral","sentiment_score":0.08380913949356629},{"text":"For media inquiries, please press 1.","start":19.105,"end":21.765,"sentiment":"neutral","sentiment_score":0.02142554335296154},{"text":"To make a donation or to make a fundraising inquiry, please press 2.","start":22.305,"end":26.965,"sentiment":"neutral","sentiment_score":0.04641126483105696}],"sentiment":"neutral","sentiment_score":0.1342128753154115,"channel":1,"num_words":66,"start":0.71999997,"end":26.965},{"sentences":[{"text":"To learn more about participating in Paris Sports, please press 3.","start":27.585,"end":32.010002,"sentiment":"neutral","sentiment_score":0.048131656240333213},{"text":"To speak to someone in the finance and accounts team, please press 4.","start":32.79,"end":36.89,"sentiment":"neutral","sentiment_score":0.014008464864813365},{"text":"For all other inquiries, please press 5.","start":37.35,"end":40.41,"sentiment":"neutral","sentiment_score":0.008046610946101802},{"text":"To hear the op Your call has been forwarded to the voice mail for Madison Lottrell.","start":40.87,"end":77.744995,"sentiment":"negative","sentiment_score":-0.5169698328245431},{"text":"No one is available to take your call.","start":78.204994,"end":80.204994,"sentiment":"negative","sentiment_score":-0.7321796715259552}],"sentiment":"neutral","sentiment_score":-0.24292854834347963,"channel":1,"num_words":55,"start":27.585,"end":80.204994},{"sentences":[{"text":"At the tone, please record your message.","start":80.204994,"end":82.225,"sentiment":"neutral","sentiment_score":-0.2619096062013081},{"text":"When you've finished recording, you may hang up or press the pound key for more options.","start":82.420006,"end":86.28,"sentiment":"neutral","sentiment_score":-0.13509196368977427}],"sentiment":"neutral","sentiment_score":-0.1736886374976324,"channel":1,"num_words":23,"start":80.204994,"end":86.28}]},"summary":{"result":"success","short":"The customer calledGenerationics Australia and was directed to various options including media inquiries, donating or making fundraising inquiry, and finance and accounts team. The call was then forwarded to Madison Lottrell's voicemail as no one was available to take the call. The customer was instructed to leave a message after the tone and given the option to hang up or press the pound key for more options."},"intents":{"segments":[{"text":"So we may be able to best direct your call, please select one of the following options, noting these may have changed since you last phoned.","start_word":21,"end_word":46,"intents":[{"intent":"Direct call","confidence_score":0.76677036}]},{"text":"For media inquiries, please press 1. To make a donation or to make a fundraising inquiry, please press 2. To learn more about participating in Paris Sports, please press 3. To speak to someone in the finance and accounts team, please press 4. For all other inquiries, please press 5. To hear the op Your call has been forwarded to the voice mail for Madison Lottrell.","start_word":47,"end_word":112,"intents":[{"intent":"Access media inquiries","confidence_score":0.0014219282},{"intent":"Make donation","confidence_score":0.14340003}]},{"text":"At the tone, please record your message. 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To make a donation or to make a fundraising inquiry, please press 2. To learn more about participating in Paris Sports, please press 3. To speak to someone in the finance and accounts team, please press 4. For all other inquiries, please press 5. To hear the op Your call has been forwarded to the voice mail for Madison Lottrell.","start_word":6,"end_word":112,"sentiment":"neutral","sentiment_score":-0.003038527211174369},{"text":"No one is available to take your call.","start_word":113,"end_word":120,"sentiment":"negative","sentiment_score":-0.7308753132820129},{"text":"At the tone, please record your message. When you've finished recording, you may hang up or press the pound key for more options.","start_word":121,"end_word":143,"sentiment":"neutral","sentiment_score":-0.17706169188022614}],"average":{"sentiment":"neutral","sentiment_score":-0.04297421840911216}}}}