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Mike. David from Samsung Lines. How are you? I'm good. I'm good.\n\nWhen you pass on your email to me, I just did some digging. My apologies. All your emails you sent to me went to my junk folder. I can't do a script and send it to you. That's why I didn't get any of your emails.\n\nBut I will I couldn't answer your call. Yeah. I was on-site. But I will drop everything that I'm doing right now. I'll do a quote and send it to you straight away right now.\n\nAlright. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Mike.","start":2.6399999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.11314814165234566},{"text":"David from Samsung Lines.","start":3.1999998,"end":4.48,"sentiment":"neutral","sentiment_score":0.14075121842324734},{"text":"How are you?","start":4.48,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.15467210114002228},{"text":"I'm good.","start":7.7599998,"end":8.24,"sentiment":"positive","sentiment_score":0.48247167468070984},{"text":"I'm good.","start":8.24,"end":8.72,"sentiment":"positive","sentiment_score":0.42383551597595215}],"sentiment":"neutral","sentiment_score":0.23584091090239012,"num_words":13,"start":2.6399999,"end":8.72},{"sentences":[{"text":"When you pass on your email to me, I just did some digging.","start":8.72,"end":11.2,"sentiment":"neutral","sentiment_score":-0.023010979048334636},{"text":"My apologies.","start":11.2,"end":11.84,"sentiment":"neutral","sentiment_score":-0.1728779822587967},{"text":"All your emails you sent to me went to my junk folder.","start":11.84,"end":15.3550005,"sentiment":"neutral","sentiment_score":-0.305991751452287},{"text":"I can't do a script and send it to you.","start":15.415,"end":18.295,"sentiment":"neutral","sentiment_score":-0.1980818212032318},{"text":"That's why I didn't get any of your emails.","start":18.295,"end":20.555,"sentiment":"neutral","sentiment_score":-0.19416153762075636}],"sentiment":"neutral","sentiment_score":-0.17489286435201115,"num_words":46,"start":8.72,"end":20.555},{"sentences":[{"text":"But I will I couldn't answer your call.","start":20.855,"end":23.575,"sentiment":"neutral","sentiment_score":-0.18322599958628416},{"text":"Yeah.","start":23.575,"end":23.815,"sentiment":"neutral","sentiment_score":-0.06512923538684845},{"text":"I was on-site.","start":23.815,"end":24.635,"sentiment":"neutral","sentiment_score":-0.05736187224586805},{"text":"But I will drop everything that I'm doing right now.","start":24.904938,"end":26.824938,"sentiment":"neutral","sentiment_score":0.005712387850508094},{"text":"I'll do a quote and send it to you straight away right now.","start":26.824938,"end":30.204937,"sentiment":"neutral","sentiment_score":0.1888481745353112}],"sentiment":"neutral","sentiment_score":0.0231179228185543,"num_words":35,"start":20.855,"end":30.204937},{"sentences":[{"text":"Alright.","start":30.984938,"end":31.304937,"sentiment":"positive","sentiment_score":0.3367910087108612},{"text":"Thank you.","start":31.304937,"end":32.044937,"sentiment":"positive","sentiment_score":0.5449629426002502},{"text":"Bye.","start":33.384937,"end":33.884937,"sentiment":"neutral","sentiment_score":0.1216411292552948}],"sentiment":"positive","sentiment_score":0.3870895057916641,"num_words":4,"start":30.984938,"end":33.884937}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello, Mike Burns.\n\nChannel 1: Hi, Mike. David from Samsung Lines. How are you?\n\nChannel 0: Good, David. How are you?\n\nChannel 1: I'm good. I'm good. When you pass on your email to me, I just did some digging. My apologies. All your emails you sent to me went to my junk folder.\n\nI can't do a script\n\nChannel 0: Uh-huh.\n\nChannel 1: and send it to you. That's why I didn't get any of your emails. But\n\nChannel 0: Oh,\n\nChannel 1: I will\n\nChannel 0: dear.\n\nChannel 1: I couldn't answer your call. Yeah. I was on-site. But I will drop everything that I'm doing right now. I'll do a quote and send it to you straight away\n\nChannel 0: Perfect. That's\n\nChannel 1: right\n\nChannel 0: great.\n\nChannel 1: now.\n\nChannel 0: Thank you.\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Thanks a lot, David. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello, Mike Burns.","start":0.56,"end":1.78,"sentiment":"neutral","sentiment_score":0.02751014505823453}],"sentiment":"neutral","sentiment_score":0.02751014505823453,"channel":0,"num_words":3,"start":0.56,"end":1.78},{"sentences":[{"text":"Hi, Mike.","start":2.6399999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.11314814165234566},{"text":"David from Samsung Lines.","start":3.1999998,"end":4.48,"sentiment":"neutral","sentiment_score":0.14075121842324734},{"text":"How are you?","start":4.48,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.15467210114002228}],"sentiment":"neutral","sentiment_score":0.13925749560197195,"channel":1,"num_words":9,"start":2.6399999,"end":5.2999997},{"sentences":[{"text":"Good, David.","start":6.0,"end":6.64,"sentiment":"positive","sentiment_score":0.4607618749141693},{"text":"How are you?","start":6.64,"end":7.46,"sentiment":"neutral","sentiment_score":0.3273602823416392}],"sentiment":"positive","sentiment_score":0.3807209193706512,"channel":0,"num_words":5,"start":6.0,"end":7.46},{"sentences":[{"text":"I'm good.","start":7.7599998,"end":8.24,"sentiment":"positive","sentiment_score":0.48247167468070984},{"text":"I'm good.","start":8.24,"end":8.72,"sentiment":"positive","sentiment_score":0.42383551597595215},{"text":"When you pass on your email to me, I just did some digging.","start":8.72,"end":11.2,"sentiment":"neutral","sentiment_score":-0.023010979048334636},{"text":"My apologies.","start":11.2,"end":11.84,"sentiment":"neutral","sentiment_score":-0.1728779822587967},{"text":"All your emails you sent to me went to my junk folder.","start":11.84,"end":15.3550005,"sentiment":"neutral","sentiment_score":-0.305991751452287}],"sentiment":"neutral","sentiment_score":-0.0807801718793569,"channel":1,"num_words":31,"start":7.7599998,"end":15.3550005},{"sentences":[{"text":"I can't do a script","start":15.415,"end":17.255001,"sentiment":"neutral","sentiment_score":-0.23100632429122925}],"sentiment":"neutral","sentiment_score":-0.23100632429122925,"channel":1,"num_words":5,"start":15.415,"end":17.255001},{"sentences":[{"text":"Uh-huh.","start":16.855,"end":17.355,"sentiment":"neutral","sentiment_score":-0.13590849936008453}],"sentiment":"neutral","sentiment_score":-0.13590849936008453,"channel":0,"num_words":1,"start":16.855,"end":17.355},{"sentences":[{"text":"and send it to you.","start":17.255001,"end":18.295,"sentiment":"neutral","sentiment_score":-0.16515731811523438},{"text":"That's why I didn't get any of your emails.","start":18.295,"end":20.555,"sentiment":"neutral","sentiment_score":-0.19416153762075636},{"text":"But","start":20.855,"end":21.095001,"sentiment":"neutral","sentiment_score":-0.11380454152822496}],"sentiment":"neutral","sentiment_score":-0.1791363313794136,"channel":1,"num_words":15,"start":17.255001,"end":21.095001},{"sentences":[{"text":"Oh,","start":21.015,"end":21.255001,"sentiment":"neutral","sentiment_score":-0.1394863724708557}],"sentiment":"neutral","sentiment_score":-0.1394863724708557,"channel":0,"num_words":1,"start":21.015,"end":21.255001},{"sentences":[{"text":"I will","start":21.095001,"end":21.755001,"sentiment":"neutral","sentiment_score":-0.15761235356330872}],"sentiment":"neutral","sentiment_score":-0.15761235356330872,"channel":1,"num_words":2,"start":21.095001,"end":21.755001},{"sentences":[{"text":"dear.","start":21.255001,"end":21.755001,"sentiment":"neutral","sentiment_score":-0.16327765583992004}],"sentiment":"neutral","sentiment_score":-0.16327765583992004,"channel":0,"num_words":1,"start":21.255001,"end":21.755001},{"sentences":[{"text":"I couldn't answer your call.","start":22.375,"end":23.575,"sentiment":"neutral","sentiment_score":-0.2073557496070862},{"text":"Yeah.","start":23.575,"end":23.815,"sentiment":"neutral","sentiment_score":-0.06512923538684845},{"text":"I was on-site.","start":23.815,"end":24.635,"sentiment":"neutral","sentiment_score":-0.05736187224586805},{"text":"But I will drop everything that I'm doing right now.","start":24.904938,"end":26.824938,"sentiment":"neutral","sentiment_score":0.005712387850508094},{"text":"I'll do a quote and send it to you straight away","start":26.824938,"end":29.324938,"sentiment":"neutral","sentiment_score":0.11712519147179344}],"sentiment":"neutral","sentiment_score":0.0023835794844975075,"channel":1,"num_words":30,"start":22.375,"end":29.324938},{"sentences":[{"text":"Perfect.","start":28.974937,"end":29.454937,"sentiment":"positive","sentiment_score":0.5337701439857483},{"text":"That's","start":29.454937,"end":29.694939,"sentiment":"positive","sentiment_score":0.6583659052848816}],"sentiment":"positive","sentiment_score":0.5960680246353149,"channel":0,"num_words":2,"start":28.974937,"end":29.694939},{"sentences":[{"text":"right","start":29.544937,"end":29.704937,"sentiment":"positive","sentiment_score":0.6878166198730469}],"sentiment":"positive","sentiment_score":0.6878166198730469,"channel":1,"num_words":1,"start":29.544937,"end":29.704937},{"sentences":[{"text":"great.","start":29.694939,"end":30.014938,"sentiment":"positive","sentiment_score":0.7068396806716919}],"sentiment":"positive","sentiment_score":0.7068396806716919,"channel":0,"num_words":1,"start":29.694939,"end":30.014938},{"sentences":[{"text":"now.","start":29.704937,"end":30.204937,"sentiment":"positive","sentiment_score":0.4788325428962707}],"sentiment":"positive","sentiment_score":0.4788325428962707,"channel":1,"num_words":1,"start":29.704937,"end":30.204937},{"sentences":[{"text":"Thank you.","start":30.014938,"end":30.754938,"sentiment":"positive","sentiment_score":0.5925746858119965}],"sentiment":"positive","sentiment_score":0.5925746858119965,"channel":0,"num_words":2,"start":30.014938,"end":30.754938},{"sentences":[{"text":"Alright.","start":30.984938,"end":31.304937,"sentiment":"positive","sentiment_score":0.3367910087108612},{"text":"Thank you.","start":31.304937,"end":32.044937,"sentiment":"positive","sentiment_score":0.5449629426002502}],"sentiment":"positive","sentiment_score":0.4755722979704539,"channel":1,"num_words":3,"start":30.984938,"end":32.044937},{"sentences":[{"text":"Thanks a lot, David.","start":32.094936,"end":33.05494,"sentiment":"positive","sentiment_score":0.604638360440731},{"text":"Bye.","start":33.05494,"end":33.55494,"sentiment":"neutral","sentiment_score":0.2729109227657318}],"sentiment":"positive","sentiment_score":0.5382928729057312,"channel":0,"num_words":5,"start":32.094936,"end":33.55494},{"sentences":[{"text":"Bye.","start":33.384937,"end":33.884937,"sentiment":"neutral","sentiment_score":0.1216411292552948}],"sentiment":"neutral","sentiment_score":0.1216411292552948,"channel":1,"num_words":1,"start":33.384937,"end":33.884937}]},"summary":{"result":"success","short":"David from Samsung Lines calls Mike Burns to follow up on some emails that he had sent to him. Mike apologizes for not answering his call and promises to send a quote to David immediately. They thank each other and end the call."},"intents":{"segments":[{"text":"I'll do a quote and send it to you straight away Perfect.","start_word":92,"end_word":103,"intents":[{"intent":"Request quote","confidence_score":0.16762151}]}]},"sentiments":{"segments":[{"text":"Hello, Mike Burns. Hi, Mike. David from Samsung Lines. How are you?","start_word":0,"end_word":11,"sentiment":"neutral","sentiment_score":0.106217123568058},{"text":"Good, David. How are you? I'm good. I'm good.","start_word":12,"end_word":20,"sentiment":"positive","sentiment_score":0.43071818351745605},{"text":"When you pass on your email to me, I just did some digging. My apologies. All your emails you sent to me went to my junk folder. I can't do a script Uh-huh. and send it to you. That's why I didn't get any of your emails. But Oh, I dear. will I couldn't answer your call. Yeah. I was on-site. But I will drop everything that I'm doing right now. I'll do a quote and send it to you straight away Perfect.","start_word":21,"end_word":103,"sentiment":"neutral","sentiment_score":-0.10149557143449783},{"text":"That's right great. now. Thank you. Alright. Thank you. Thanks a lot, David.","start_word":104,"end_word":116,"sentiment":"positive","sentiment_score":0.562090277671814},{"text":"Bye. Bye.","start_word":117,"end_word":118,"sentiment":"neutral","sentiment_score":0.21719980239868164}],"average":{"sentiment":"neutral","sentiment_score":0.06644235773289457}}}}