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Here in Airtel AU, we have a lot of partner networks. And have you already confirmed your address which network is enabled? Because there's a lot of NBN, Supa, Lindholm, or would you like us to check your address? Okay. Mhmm. Mhmm. Green Rose? Almond Rose. Okay. Mhmm. And then? Philip app 2606. Alright. And may I have your first name? Middlewise. Okay. So I believe this is a supa. However, I will forward your address to our technical department. In that way, they could check and confirm which enabled is your address before you go ahead and proceed with processing your order. Okay? Because have you already visited our site, which is airtel.net.au? Mm-mm. Oh, m-mm. Okay. I got it. So, yeah, let me just endorse your address, and then we'll call you back to confirm which network is serviceable to your address. Okay? Alright. I'll call you back. Talk to you soon. Yeah. Yes. Yes. Once I've got a response as soon I got a response, I'll be calling you back. Okay? So we can proceed in activating the services to your premises. Alright. We have to confirm for the for the address because every every network has its own process. Like, for example, if your network is Supa, if you're using your own router, they'll send you a credential, something like that. It's more on a technical part reason why I have to endorse your address to our department, okay, since you came across the accounts. But we'll call you. You're welcome. Talk to you later. 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Thank you so much for calling your Total account. How may I help you today? Okay. Oh, sure.\n\nSo, technically, you would like to activate a connection. Alright. Sure. So here's the thing. Here in Airtel AU, we have a lot of partner networks.\n\nAnd have you already confirmed your address which network is enabled? Because there's a lot of NBN, Supa, Lindholm, or would you like us to check your address? Okay. Mhmm. Mhmm.\n\nGreen Rose? Almond Rose. Okay. Mhmm. And then?\n\nPhilip app 2606. Alright. And may I have your first name? Middlewise. Okay.\n\nSo I believe this is a supa. However, I will forward your address to our technical department. In that way, they could check and confirm which enabled is your address before you go ahead and proceed with processing your order. Okay? Because have you already visited our site, which is airtel.net.au?\n\nMm-mm. Oh, m-mm. Okay. I got it. So, yeah, let me just endorse your address, and then we'll call you back to confirm which network is serviceable to your address.\n\nOkay? Alright. I'll call you back. Talk to you soon. Yeah.\n\nYes. Yes. Once I've got a response as soon I got a response, I'll be calling you back. Okay? So we can proceed in activating the services to your premises.\n\nAlright. We have to confirm for the for the address because every every network has its own process. Like, for example, if your network is Supa, if you're using your own router, they'll send you a credential, something like that. It's more on a technical part reason why I have to endorse your address to our department, okay, since you came across the accounts. But we'll call you.\n\nYou're welcome. Talk to you later. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.39999998,"sentiment":"positive","sentiment_score":0.5938912630081177},{"text":"Thank you so much for calling your Total account.","start":0.39999998,"end":2.48,"sentiment":"positive","sentiment_score":0.7876839637756348},{"text":"How may I help you today?","start":2.48,"end":3.78,"sentiment":"positive","sentiment_score":0.690197100241979},{"text":"Okay.","start":13.36,"end":13.86,"sentiment":"neutral","sentiment_score":0.07227529585361481},{"text":"Oh, sure.","start":17.945,"end":18.745,"sentiment":"neutral","sentiment_score":0.09848108142614365}],"sentiment":"positive","sentiment_score":0.6364982630077162,"num_words":19,"start":0.24,"end":18.745},{"sentences":[{"text":"So, technically, you would like to activate a 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Hello. My name is. I'm calling regarding the Airtel broadband connection, NBN connection for my new premises? I yeah. I'm looking for a plan and activating a connection. So for the the the property that I'm going to move shortly. Yeah. You can check it, actually. That is I that's 501 Slash 2220. Mill Road. Mill Road Mill Road. Yeah. Mill Road. Yeah. Mill Road. The code is 2606. My name is Derwais, m e r w a I s. I didn't visited yours. Yeah. I'm I'm right now in the website, but what I did, we at the the the premises that I'm going I'm moving there, they have there there was a a QR code. So and that QR code when I did so I found that there was a lot of networks. At 15 to 20 networks, they they were providing Internet. So I found that it was also one of that. Okay. Okay. Let me let me let me respond. Yeah. As soon as you get the response. Okay. Okay. Thank you. You cannot provide me any information that which kind of package you have, like, or or you will do that after confirming the address. Yeah. Sure. Sure. Yeah. Please repeat. Yeah. Sure. Thank you. Thanks. Thank you. 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yours.","start":122.21,"end":123.57,"sentiment":"neutral","sentiment_score":-0.23023377358913422},{"text":"Yeah.","start":123.57,"end":123.89,"sentiment":"neutral","sentiment_score":-0.07283110171556473}],"sentiment":"neutral","sentiment_score":-0.03281558783386241,"num_words":22,"start":77.615,"end":123.89},{"sentences":[{"text":"I'm I'm right now in the website, but what I did, we at the the the premises that I'm going I'm moving there, they have there there was a a QR code.","start":123.89,"end":134.075,"sentiment":"neutral","sentiment_score":-0.004077238884747203},{"text":"So and that QR code when I did so I found that there was a lot of networks.","start":134.615,"end":140.075,"sentiment":"neutral","sentiment_score":0.00025086932712131075},{"text":"At 15 to 20 networks, they they were providing Internet.","start":141.23,"end":144.53,"sentiment":"neutral","sentiment_score":-0.0018207389861345292},{"text":"So I found that it was also one of 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response.","start":169.46,"end":170.90001,"sentiment":"neutral","sentiment_score":0.07841098947184426},{"text":"Okay.","start":170.90001,"end":171.40001,"sentiment":"neutral","sentiment_score":0.06617353856563568}],"sentiment":"neutral","sentiment_score":0.06859346961273867,"num_words":17,"start":160.11499,"end":171.40001},{"sentences":[{"text":"Okay.","start":177.3,"end":177.62001,"sentiment":"neutral","sentiment_score":0.18521857261657715},{"text":"Thank you.","start":177.62001,"end":178.34,"sentiment":"neutral","sentiment_score":0.20976845175027847},{"text":"You cannot provide me any information that which kind of package you have, like, or or you will do that after confirming the 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call.","start":217.095,"end":218.55501,"sentiment":"neutral","sentiment_score":0.23574127008517584}],"sentiment":"neutral","sentiment_score":0.2670029510151256,"num_words":11,"start":212.695,"end":218.55501}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling your Total account. How may I help you today?\n\nChannel 1: Yeah. Hello. My name is. I'm calling regarding the Airtel broadband connection,\n\nChannel 0: Okay.\n\nChannel 1: NBN connection for my new premises?\n\nChannel 0: Oh, sure. So, technically, you would like to activate a connection.\n\nChannel 1: I yeah. I'm looking for a plan and activating a connection. So for the the the property that I'm going to move shortly.\n\nChannel 0: Alright. Sure. So here's the thing. Here in Airtel AU, we have a lot of partner networks. And have you already confirmed your address which network is enabled?\n\nBecause there's a lot of NBN, Supa, Lindholm, or would you like us to check your address?\n\nChannel 1: Yeah. You can check it, actually. That is\n\nChannel 0: Okay.\n\nChannel 1: I that's 501\n\nChannel 0: Mhmm.\n\nChannel 1: Slash 2220. Mill Road.\n\nChannel 0: Mhmm.\n\nChannel 1: Mill Road Mill\n\nChannel 0: Green Rose?\n\nChannel 1: Road.\n\nChannel 0: Almond Rose. Okay.\n\nChannel 1: Yeah. Mill Road. Yeah.\n\nChannel 0: Mhmm. And then?\n\nChannel 1: Mill Road. The code is 2606.\n\nChannel 0: Philip app 2606. Alright. And may I have your first name?\n\nChannel 1: My name is Derwais, m e r w a I s.\n\nChannel 0: Middlewise. Okay. So I believe this is a supa. However, I will forward your address to our technical department. In that way, they could check and confirm which enabled is your address before you go ahead and proceed with processing your order.\n\nOkay? Because have you already visited our site, which is airtel.net.au?\n\nChannel 1: I didn't visited yours. Yeah. I'm I'm right now in the website, but what I did, we\n\nChannel 0: Mm-mm.\n\nChannel 1: at the the the premises that I'm going I'm moving there, they have there there was a a QR code. So and that QR code when I did so I found that there was a lot of networks. At 15 to 20 networks, they they were providing Internet.\n\nChannel 0: Oh,\n\nChannel 1: So I found\n\nChannel 0: m-mm.\n\nChannel 1: that it was also one of that.\n\nChannel 0: Okay. I got it. So, yeah, let me just endorse your address, and then we'll call you back\n\nChannel 1: Okay.\n\nChannel 0: to confirm which network is serviceable to your address. Okay?\n\nChannel 1: Okay.\n\nChannel 0: Alright. I'll\n\nChannel 1: Let\n\nChannel 0: call\n\nChannel 1: me\n\nChannel 0: you back.\n\nChannel 1: let\n\nChannel 0: Talk\n\nChannel 1: me\n\nChannel 0: to you soon.\n\nChannel 1: let\n\nChannel 0: Yeah.\n\nChannel 1: me respond.\n\nChannel 0: Yes. Yes. Once I've got a response as soon\n\nChannel 1: Yeah.\n\nChannel 0: I got\n\nChannel 1: As\n\nChannel 0: a response,\n\nChannel 1: soon as you get\n\nChannel 0: I'll be\n\nChannel 1: the response.\n\nChannel 0: calling you\n\nChannel 1: Okay.\n\nChannel 0: back. Okay? So we can proceed in activating the services to your premises.\n\nChannel 1: Okay. Thank you. You cannot\n\nChannel 0: Alright.\n\nChannel 1: provide me any information that which kind of package you have, like, or or you will do that after confirming the address.\n\nChannel 0: We have to confirm for the for the address because every every network has its own process. Like, for example, if your network is Supa, if you're using your own router, they'll send you a credential, something like that. It's more on a technical part reason why I have to\n\nChannel 1: Yeah.\n\nChannel 0: endorse your address to\n\nChannel 1: Sure.\n\nChannel 0: our department,\n\nChannel 1: Sure. Yeah. Please\n\nChannel 0: okay,\n\nChannel 1: repeat.\n\nChannel 0: since\n\nChannel 1: Yeah.\n\nChannel 0: you\n\nChannel 1: Sure.\n\nChannel 0: came\n\nChannel 1: Thank\n\nChannel 0: across\n\nChannel 1: you. Thanks.\n\nChannel 0: the accounts. But we'll call you.\n\nChannel 1: Thank you. I'll be waiting for\n\nChannel 0: You're\n\nChannel 1: your call.\n\nChannel 0: welcome. Talk to you later. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.39999998,"sentiment":"positive","sentiment_score":0.5938912630081177},{"text":"Thank you so much for calling your Total account.","start":0.39999998,"end":2.48,"sentiment":"positive","sentiment_score":0.7876839637756348},{"text":"How may I help you today?","start":2.48,"end":3.78,"sentiment":"positive","sentiment_score":0.690197100241979}],"sentiment":"positive","sentiment_score":0.739014346152544,"channel":0,"num_words":16,"start":0.24,"end":3.78},{"sentences":[{"text":"Yeah.","start":4.24,"end":4.48,"sentiment":"neutral","sentiment_score":0.18315449357032776},{"text":"Hello.","start":4.48,"end":4.88,"sentiment":"neutral","sentiment_score":0.12291494011878969},{"text":"My name is.","start":4.88,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.09277614951133728},{"text":"I'm calling regarding the Airtel broadband 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2220.","start":63.269997,"end":66.17,"sentiment":"neutral","sentiment_score":0.007104190764948726},{"text":"Mill Road.","start":67.19,"end":67.93,"sentiment":"neutral","sentiment_score":0.010189928580075502}],"sentiment":"neutral","sentiment_score":0.008647059672512114,"channel":1,"num_words":4,"start":63.269997,"end":67.93},{"sentences":[{"text":"Mhmm.","start":67.51,"end":68.01,"sentiment":"neutral","sentiment_score":0.011325043626129627}],"sentiment":"neutral","sentiment_score":0.011325043626129627,"channel":0,"num_words":1,"start":67.51,"end":68.01},{"sentences":[{"text":"Mill Road Mill","start":68.47,"end":69.875,"sentiment":"neutral","sentiment_score":0.012467405137916407}],"sentiment":"neutral","sentiment_score":0.012467405137916407,"channel":1,"num_words":3,"start":68.47,"end":69.875},{"sentences":[{"text":"Green Rose?","start":70.229996,"end":71.115,"sentiment":"neutral","sentiment_score":0.013872375711798668}],"sentiment":"neutral","sentiment_score":0.013872375711798668,"channel":0,"num_words":2,"start":70.229996,"end":71.115},{"sentences":[{"text":"Road.","start":72.015,"end":72.515,"sentiment":"neutral","sentiment_score":0.012489834800362589}],"sentiment":"neutral","sentiment_score":0.012489834800362589,"channel":1,"num_words":1,"start":72.015,"end":72.515},{"sentences":[{"text":"Almond Rose.","start":73.274994,"end":74.155,"sentiment":"neutral","sentiment_score":0.014403624460101128},{"text":"Okay.","start":74.155,"end":74.655,"sentiment":"neutral","sentiment_score":0.016916362568736076}],"sentiment":"neutral","sentiment_score":0.01524120382964611,"channel":0,"num_words":3,"start":73.274994,"end":74.655},{"sentences":[{"text":"Yeah.","start":74.175,"end":74.575,"sentiment":"neutral","sentiment_score":0.014370243065059183},{"text":"Mill 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2606.","start":78.895,"end":80.915,"sentiment":"neutral","sentiment_score":0.00909242033958435}],"sentiment":"neutral","sentiment_score":0.008850669333090385,"channel":1,"num_words":6,"start":77.615,"end":80.915},{"sentences":[{"text":"Philip app 2606.","start":82.075,"end":85.935,"sentiment":"neutral","sentiment_score":0.00984557873258988},{"text":"Alright.","start":88.57,"end":89.07,"sentiment":"neutral","sentiment_score":0.05230097100138664},{"text":"And may I have your first name?","start":89.29,"end":90.990005,"sentiment":"neutral","sentiment_score":0.030626374163797924}],"sentiment":"neutral","sentiment_score":0.026929302395067432,"channel":0,"num_words":11,"start":82.075,"end":90.990005},{"sentences":[{"text":"My name is Derwais, m e r w a I 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we","start":123.89,"end":126.615005,"sentiment":"neutral","sentiment_score":-0.0009676456951031772}],"sentiment":"neutral","sentiment_score":-0.05913987908313763,"channel":1,"num_words":17,"start":122.21,"end":126.615005},{"sentences":[{"text":"Mm-mm.","start":126.565,"end":127.065,"sentiment":"neutral","sentiment_score":-0.0033814345952123404}],"sentiment":"neutral","sentiment_score":-0.0033814345952123404,"channel":0,"num_words":1,"start":126.565,"end":127.065},{"sentences":[{"text":"at the the the premises that I'm going I'm moving there, they have there there was a a QR code.","start":126.775,"end":134.075,"sentiment":"neutral","sentiment_score":-0.005942994798533619},{"text":"So and that QR code when I did so I found that there was a lot of networks.","start":134.615,"end":140.075,"sentiment":"neutral","sentiment_score":0.00025086932712131075},{"text":"At 15 to 20 networks, they they were providing Internet.","start":141.23,"end":144.53,"sentiment":"neutral","sentiment_score":-0.0018207389861345292}],"sentiment":"neutral","sentiment_score":-0.0027614924571632096,"channel":1,"num_words":48,"start":126.775,"end":144.53},{"sentences":[{"text":"Oh,","start":144.24,"end":144.74,"sentiment":"neutral","sentiment_score":0.009213757701218128}],"sentiment":"neutral","sentiment_score":0.009213757701218128,"channel":0,"num_words":1,"start":144.24,"end":144.74},{"sentences":[{"text":"So I found","start":144.83,"end":145.47,"sentiment":"neutral","sentiment_score":0.012234401578704516}],"sentiment":"neutral","sentiment_score":0.012234401578704516,"channel":1,"num_words":3,"start":144.83,"end":145.47},{"sentences":[{"text":"m-mm.","start":145.28001,"end":145.78001,"sentiment":"neutral","sentiment_score":0.011589951813220978}],"sentiment":"neutral","sentiment_score":0.011589951813220978,"channel":0,"num_words":1,"start":145.28001,"end":145.78001},{"sentences":[{"text":"that it was also one of 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The agent asks for the customer's address and explains that they need to confirm which network is serviceable before activating the service. The agent also asks for the customer's information and promises to call back with a response."},"intents":{"segments":[{"text":"Because there's a lot of NBN, Supa, Lindholm, or would you like us to check your address? Yeah.","start_word":97,"end_word":114,"intents":[{"intent":"Check address","confidence_score":0.081945986}]},{"text":"to confirm which network is serviceable to your address. Okay? Okay.","start_word":326,"end_word":336,"intents":[{"intent":"Confirm serviceability","confidence_score":0.019598935}]},{"text":"You cannot Alright. provide me any information that which kind of package you have, like, or or you will do that after confirming the address.","start_word":396,"end_word":420,"intents":[{"intent":"Provide information on package","confidence_score":0.0035613393}]},{"text":"Thanks. the accounts. But we'll call you. 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I that's 501 Mhmm. Slash 2220. Mill Road. Mhmm. Mill Road Mill Green Rose? Road. Almond Rose. Okay. Yeah. Mill Road. Yeah. Mhmm. And then? Mill Road. The code is 2606. Philip app 2606. Alright. And may I have your first name? My name is Derwais, m e r w a I s. Middlewise. Okay. So I believe this is a supa. However, I will forward your address to our technical department. In that way, they could check and confirm which enabled is your address before you go ahead and proceed with processing your order. Okay? Because have you already visited our site, which is airtel.net.au? I didn't visited yours. Yeah. I'm I'm right now in the website, but what I did, we Mm-mm. at the the the premises that I'm going I'm moving there, they have there there was a a QR code. So and that QR code when I did so I found that there was a lot of networks. At 15 to 20 networks, they they were providing Internet. Oh, So I found m-mm. that it was also one of that. Okay. I got it. So, yeah, let me just endorse your address, and then we'll call you back Okay. to confirm which network is serviceable to your address. Okay? Okay. Alright. I'll Let call me you back. let Talk me to you soon. let Yeah. me respond. Yes. Yes. Once I've got a response as soon Yeah. I got As a response, soon as you get I'll be the response. calling you Okay. back. Okay? So we can proceed in activating the services to your premises. Okay. Thank you. You cannot Alright. provide me any information that which kind of package you have, like, or or you will do that after confirming the address. We have to confirm for the for the address because every every network has its own process. Like, for example, if your network is Supa, if you're using your own router, they'll send you a credential, something like that. It's more on a technical part reason why I have to Yeah. endorse your address to Sure. our department, Sure. Yeah. 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