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sir. This is Abby calling from Techno One in Springfield, Brisbane. Is this mister Dave Baker? From Techno One, sir, in Springfield, Brisbane. Because Daniel asked me to reach out to you, and we have a note here that we've spoken with you in the past.\n\nI have a it shows here that you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct? IT, I like India, t like Tom, IT review. Or are you the one who is handling your IT support? That's why we wanted to confirm, sir, if this is still correct that you're coming up for an IT review.\n\nOkay. Oh, alright. No problem, sir. Thank you so much. We I'd like to, of course, confirm that because Daniel wants me to reach out to you about it.\n\nBut if you don't have Daniel from Techno one who is the one who will conduct the IT review. Okay. Okay. Got it. I'll let him know.\n\nNo worries, sir. Thank you so much. You take care.","paragraphs":[{"sentences":[{"text":"Hi, sir.","start":2.6399999,"end":3.28,"sentiment":"neutral","sentiment_score":0.05148675478994846},{"text":"This is Abby calling from Techno One in Springfield, Brisbane.","start":3.28,"end":6.96,"sentiment":"neutral","sentiment_score":0.04543798305094242},{"text":"Is this mister Dave Baker?","start":6.96,"end":8.82,"sentiment":"neutral","sentiment_score":0.0255382988601923},{"text":"From Techno One, sir, in Springfield, Brisbane.","start":12.0,"end":14.725,"sentiment":"neutral","sentiment_score":0.011339013331702777},{"text":"Because Daniel asked me to reach out to you, and we have a note here that we've spoken with you in the past.","start":14.785,"end":20.885,"sentiment":"neutral","sentiment_score":0.01248264924177657}],"sentiment":"neutral","sentiment_score":0.022372741707937516,"num_words":47,"start":2.6399999,"end":20.885},{"sentences":[{"text":"I have a it shows here that you're coming up for an IT review towards the middle of this year, which is this month, June.","start":21.025,"end":30.08,"sentiment":"neutral","sentiment_score":0.00681356281042099},{"text":"Is that correct?","start":30.619999,"end":31.679998,"sentiment":"neutral","sentiment_score":-0.0007044204200307528},{"text":"IT, I like India, t like Tom, IT review.","start":34.94,"end":38.879997,"sentiment":"neutral","sentiment_score":-0.08825449314382341},{"text":"Or are you the one who is handling your IT support?","start":44.495,"end":48.115,"sentiment":"neutral","sentiment_score":-0.08546935631470247},{"text":"That's why we wanted to confirm, sir, if this is still correct that you're coming up for an IT review.","start":61.84,"end":67.54,"sentiment":"neutral","sentiment_score":0.023357236913216183}],"sentiment":"neutral","sentiment_score":-0.0161629825072262,"num_words":68,"start":21.025,"end":67.54},{"sentences":[{"text":"Okay.","start":73.095,"end":73.595,"sentiment":"neutral","sentiment_score":-0.17743675410747528},{"text":"Oh, alright.","start":77.575005,"end":78.375,"sentiment":"neutral","sentiment_score":-0.014273250475525856},{"text":"No problem, sir.","start":78.375,"end":79.435005,"sentiment":"neutral","sentiment_score":0.13863305747509003},{"text":"Thank you so much.","start":79.495,"end":80.375,"sentiment":"positive","sentiment_score":0.4340309575200081},{"text":"We I'd like to, of course, confirm that because Daniel wants me to reach out to you about it.","start":80.375,"end":85.9,"sentiment":"neutral","sentiment_score":0.15132442234378113}],"sentiment":"neutral","sentiment_score":0.16624840593029713,"num_words":29,"start":73.095,"end":85.9},{"sentences":[{"text":"But if you don't have Daniel from Techno one who is the one who will conduct the IT review.","start":85.9,"end":93.36,"sentiment":"neutral","sentiment_score":-0.03670732177009708},{"text":"Okay.","start":97.84693,"end":98.24693,"sentiment":"neutral","sentiment_score":0.0318145751953125},{"text":"Okay.","start":98.24693,"end":98.646935,"sentiment":"neutral","sentiment_score":0.052182212471961975},{"text":"Got it.","start":98.646935,"end":99.20693,"sentiment":"neutral","sentiment_score":0.08697589114308357},{"text":"I'll let him know.","start":99.20693,"end":100.16693,"sentiment":"neutral","sentiment_score":0.08482924848794937}],"sentiment":"neutral","sentiment_score":-0.0037101314713557563,"num_words":27,"start":85.9,"end":100.16693},{"sentences":[{"text":"No worries, sir.","start":100.16693,"end":101.22694,"sentiment":"neutral","sentiment_score":0.19235005974769592},{"text":"Thank you so much.","start":101.686935,"end":102.826935,"sentiment":"positive","sentiment_score":0.5243740901350975},{"text":"You take care.","start":102.88693,"end":103.866936,"sentiment":"neutral","sentiment_score":0.2699161171913147}],"sentiment":"positive","sentiment_score":0.3484294891357422,"num_words":10,"start":100.16693,"end":103.866936}]}}]},{"alternatives":[{"transcript":"Hi. David speaking. Yes. It is. Sorry. Who are you calling from? Sorry. Of what review? I have absolutely no idea what you're talking about. Well, I'm self employed. So, yeah, I do handle my IT support. I'm also IT management for thirty years, but I'm not quite sure why you have my phone number or who you are. I'm well, I I don't understand. I've never had an IT review. I don't understand how I'm gonna be coming up for one if I've never had one in the past. I don't understand who you are. Sorry. Who who is who is Daniel? Who is TechnoONE? I've never heard of them. Alright. Okay. No worries. 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David speaking. Yes. It is. Sorry.\n\nWho are you calling from? Sorry. Of what review? I have absolutely no idea what you're talking about. Well, I'm self employed.\n\nSo, yeah, I do handle my IT support. I'm also IT management for thirty years, but I'm not quite sure why you have my phone number or who you are. I'm well, I I don't understand. I've never had an IT review. I don't understand how I'm gonna be coming up for one if I've never had one in the past.\n\nI don't understand who you are. Sorry. Who who is who is Daniel? Who is TechnoONE? I've never heard of them.\n\nAlright. Okay. No worries. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.56,"sentiment":"neutral","sentiment_score":0.01482059620320797},{"text":"David speaking.","start":0.56,"end":1.22,"sentiment":"neutral","sentiment_score":0.01277604978531599},{"text":"Yes.","start":9.2,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.030791133642196655},{"text":"It is.","start":9.5199995,"end":9.92,"sentiment":"neutral","sentiment_score":0.02121372800320387},{"text":"Sorry.","start":9.92,"end":10.16,"sentiment":"neutral","sentiment_score":-0.007311725988984108}],"sentiment":"neutral","sentiment_score":0.015182794204780034,"num_words":7,"start":0.39999998,"end":10.16},{"sentences":[{"text":"Who are you calling from?","start":10.16,"end":11.3,"sentiment":"neutral","sentiment_score":-0.00889432430267334},{"text":"Sorry.","start":32.47,"end":32.79,"sentiment":"neutral","sentiment_score":-0.036004677414894104},{"text":"Of what review?","start":32.79,"end":33.69,"sentiment":"neutral","sentiment_score":-0.039416566491127014},{"text":"I have absolutely no idea what you're talking about.","start":40.745003,"end":43.885002,"sentiment":"neutral","sentiment_score":-0.26381098727385205},{"text":"Well, I'm self employed.","start":49.305,"end":51.405,"sentiment":"neutral","sentiment_score":-0.03138507064431906}],"sentiment":"neutral","sentiment_score":-0.12266205302016302,"num_words":22,"start":10.16,"end":51.405},{"sentences":[{"text":"So, yeah, I do handle my IT support.","start":51.465,"end":53.545002,"sentiment":"neutral","sentiment_score":-0.0049399202689528465},{"text":"I'm also IT management for thirty years, but I'm not quite sure why you have my phone number or who you are.","start":53.545002,"end":60.22,"sentiment":"neutral","sentiment_score":-0.06915741919180039},{"text":"I'm well, I I don't understand.","start":61.2,"end":69.9,"sentiment":"neutral","sentiment_score":-0.24587989784777164},{"text":"I've never had an IT review.","start":70.345,"end":71.545,"sentiment":"neutral","sentiment_score":-0.30255060891310376},{"text":"I don't understand how I'm gonna be coming up for one if I've never had one in the past.","start":71.545,"end":74.505,"sentiment":"neutral","sentiment_score":-0.2716379408773623}],"sentiment":"neutral","sentiment_score":-0.16414240166567814,"num_words":61,"start":51.465,"end":74.505},{"sentences":[{"text":"I don't understand who you are.","start":74.505,"end":76.125,"sentiment":"neutral","sentiment_score":-0.3025120149056117},{"text":"Sorry.","start":85.810005,"end":86.310005,"sentiment":"neutral","sentiment_score":-0.03277421370148659},{"text":"Who who is who is Daniel?","start":86.450005,"end":87.99,"sentiment":"neutral","sentiment_score":-0.06608918433388074},{"text":"Who is TechnoONE?","start":93.81,"end":94.79,"sentiment":"neutral","sentiment_score":-0.043108961234490074},{"text":"I've never heard of them.","start":94.85,"end":96.07,"sentiment":"neutral","sentiment_score":-0.09657651036977768}],"sentiment":"neutral","sentiment_score":-0.13602813546146666,"num_words":21,"start":74.505,"end":96.07},{"sentences":[{"text":"Alright.","start":102.92687,"end":103.42687,"sentiment":"neutral","sentiment_score":0.28930196166038513},{"text":"Okay.","start":103.48688,"end":103.98688,"sentiment":"neutral","sentiment_score":0.1323147416114807},{"text":"No worries.","start":104.12688,"end":104.686874,"sentiment":"neutral","sentiment_score":0.12451553344726562},{"text":"Bye bye.","start":104.686874,"end":105.42687,"sentiment":"neutral","sentiment_score":0.09553227573633194}],"sentiment":"neutral","sentiment_score":0.14361872027317682,"num_words":6,"start":102.92687,"end":105.42687}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. David speaking.\n\nChannel 0: Hi, sir. This is Abby calling from Techno One in Springfield, Brisbane. Is this mister Dave Baker?\n\nChannel 1: Yes. It is. Sorry. Who are you calling from?\n\nChannel 0: From Techno One, sir, in Springfield, Brisbane. Because Daniel asked me to reach out to you, and we have a note here that we've spoken with you in the past. I have a it shows here that you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct?\n\nChannel 1: Sorry. Of what review?\n\nChannel 0: IT, I like India, t like Tom, IT review.\n\nChannel 1: I have absolutely no idea what you're talking about.\n\nChannel 0: Or are you the one who is handling your IT support?\n\nChannel 1: Well, I'm self employed. So, yeah, I do handle my IT support. I'm also IT management for thirty years, but I'm not quite sure why you have my phone number or who you are. I'm\n\nChannel 0: That's why we wanted to confirm, sir, if this is still correct that you're coming up for an IT review.\n\nChannel 1: well, I I don't understand. I've never had an IT review. I don't understand how I'm gonna be coming up for one\n\nChannel 0: Okay.\n\nChannel 1: if I've never had one in the past. I don't understand who you are.\n\nChannel 0: Oh, alright. No problem, sir. Thank you so much. We I'd like to, of course, confirm that because Daniel wants me to reach out to you about it.\n\nChannel 1: Sorry.\n\nChannel 0: But if you\n\nChannel 1: Who\n\nChannel 0: don't\n\nChannel 1: who is\n\nChannel 0: have\n\nChannel 1: who is Daniel?\n\nChannel 0: Daniel from Techno one who is the one who will conduct the IT review.\n\nChannel 1: Who is TechnoONE? I've never heard of them.\n\nChannel 0: Okay. Okay. Got it. I'll let him know. No worries, sir.\n\nThank you so much. You\n\nChannel 1: Alright.\n\nChannel 0: take care.\n\nChannel 1: Okay. No worries. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.56,"sentiment":"neutral","sentiment_score":0.01482059620320797},{"text":"David speaking.","start":0.56,"end":1.22,"sentiment":"neutral","sentiment_score":0.01277604978531599}],"sentiment":"neutral","sentiment_score":0.01345756525794665,"channel":1,"num_words":3,"start":0.39999998,"end":1.22},{"sentences":[{"text":"Hi, sir.","start":2.6399999,"end":3.28,"sentiment":"neutral","sentiment_score":0.05148675478994846},{"text":"This is Abby calling from Techno One in Springfield, Brisbane.","start":3.28,"end":6.96,"sentiment":"neutral","sentiment_score":0.04543798305094242},{"text":"Is this mister Dave 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have a note here that we've spoken with you in the past.","start":14.785,"end":20.885,"sentiment":"neutral","sentiment_score":0.01248264924177657},{"text":"I have a it shows here that you're coming up for an IT review towards the middle of this year, which is this month, June.","start":21.025,"end":30.08,"sentiment":"neutral","sentiment_score":0.00681356281042099},{"text":"Is that correct?","start":30.619999,"end":31.679998,"sentiment":"neutral","sentiment_score":-0.0007044204200307528}],"sentiment":"neutral","sentiment_score":0.009218962670400226,"channel":0,"num_words":58,"start":12.0,"end":31.679998},{"sentences":[{"text":"Sorry.","start":32.47,"end":32.79,"sentiment":"neutral","sentiment_score":-0.036004677414894104},{"text":"Of what review?","start":32.79,"end":33.69,"sentiment":"neutral","sentiment_score":-0.039416566491127014}],"sentiment":"neutral","sentiment_score":-0.03856359422206879,"channel":1,"num_words":4,"start":32.47,"end":33.69},{"sentences":[{"text":"IT, I like India, t like Tom, IT review.","start":34.94,"end":38.879997,"sentiment":"neutral","sentiment_score":-0.08825449314382341}],"sentiment":"neutral","sentiment_score":-0.08825449314382341,"channel":0,"num_words":9,"start":34.94,"end":38.879997},{"sentences":[{"text":"I have absolutely no idea what you're talking about.","start":40.745003,"end":43.885002,"sentiment":"neutral","sentiment_score":-0.26381098727385205}],"sentiment":"neutral","sentiment_score":-0.26381098727385205,"channel":1,"num_words":9,"start":40.745003,"end":43.885002},{"sentences":[{"text":"Or are you the one who is handling your IT support?","start":44.495,"end":48.115,"sentiment":"neutral","sentiment_score":-0.08546935631470247}],"sentiment":"neutral","sentiment_score":-0.08546935631470247,"channel":0,"num_words":11,"start":44.495,"end":48.115},{"sentences":[{"text":"Well, I'm self employed.","start":49.305,"end":51.405,"sentiment":"neutral","sentiment_score":-0.03138507064431906},{"text":"So, yeah, I do handle my IT 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understand.","start":68.520004,"end":69.9,"sentiment":"neutral","sentiment_score":-0.28929551839828493},{"text":"I've never had an IT review.","start":70.345,"end":71.545,"sentiment":"neutral","sentiment_score":-0.30255060891310376},{"text":"I don't understand how I'm gonna be coming up for one","start":71.545,"end":73.145,"sentiment":"neutral","sentiment_score":-0.3330142254179174}],"sentiment":"neutral","sentiment_score":-0.3147698965939609,"channel":1,"num_words":22,"start":68.520004,"end":73.145},{"sentences":[{"text":"Okay.","start":73.095,"end":73.595,"sentiment":"neutral","sentiment_score":-0.17743675410747528}],"sentiment":"neutral","sentiment_score":-0.17743675410747528,"channel":0,"num_words":1,"start":73.095,"end":73.595},{"sentences":[{"text":"if I've never had one in the past.","start":73.145,"end":74.505,"sentiment":"neutral","sentiment_score":-0.187245549634099},{"text":"I don't understand who you are.","start":74.505,"end":76.125,"sentiment":"neutral","sentiment_score":-0.3025120149056117}],"sentiment":"neutral","sentiment_score":-0.23664546332189015,"channel":1,"num_words":14,"start":73.145,"end":76.125},{"sentences":[{"text":"Oh, alright.","start":77.575005,"end":78.375,"sentiment":"neutral","sentiment_score":-0.014273250475525856},{"text":"No problem, sir.","start":78.375,"end":79.435005,"sentiment":"neutral","sentiment_score":0.13863305747509003},{"text":"Thank you so much.","start":79.495,"end":80.375,"sentiment":"positive","sentiment_score":0.4340309575200081},{"text":"We I'd like to, of course, confirm that because Daniel wants me to reach out to you about it.","start":80.375,"end":85.9,"sentiment":"neutral","sentiment_score":0.15132442234378113}],"sentiment":"neutral","sentiment_score":0.17852287593164615,"channel":0,"num_words":28,"start":77.575005,"end":85.9},{"sentences":[{"text":"Sorry.","start":85.810005,"end":86.310005,"sentiment":"neutral","sentiment_score":-0.03277421370148659}],"sentiment":"neutral","sentiment_score":-0.03277421370148659,"channel":1,"num_words":1,"start":85.810005,"end":86.310005},{"sentences":[{"text":"But if you","start":85.9,"end":86.54,"sentiment":"neutral","sentiment_score":-0.037850109239419304}],"sentiment":"neutral","sentiment_score":-0.037850109239419304,"channel":0,"num_words":3,"start":85.9,"end":86.54},{"sentences":[{"text":"Who","start":86.450005,"end":86.61,"sentiment":"neutral","sentiment_score":-0.06559538841247559}],"sentiment":"neutral","sentiment_score":-0.06559538841247559,"channel":1,"num_words":1,"start":86.450005,"end":86.61},{"sentences":[{"text":"don't","start":86.54,"end":86.78,"sentiment":"neutral","sentiment_score":-0.0758005827665329}],"sentiment":"neutral","sentiment_score":-0.0758005827665329,"channel":0,"num_words":1,"start":86.54,"end":86.78},{"sentences":[{"text":"who is","start":86.61,"end":87.090004,"sentiment":"neutral","sentiment_score":-0.07542302832007408}],"sentiment":"neutral","sentiment_score":-0.07542302832007408,"channel":1,"num_words":2,"start":86.61,"end":87.090004},{"sentences":[{"text":"have","start":86.78,"end":87.020004,"sentiment":"neutral","sentiment_score":-0.06071155518293381}],"sentiment":"neutral","sentiment_score":-0.06071155518293381,"channel":0,"num_words":1,"start":86.78,"end":87.020004},{"sentences":[{"text":"who is Daniel?","start":87.090004,"end":87.99,"sentiment":"neutral","sentiment_score":-0.0600312203168869}],"sentiment":"neutral","sentiment_score":-0.0600312203168869,"channel":1,"num_words":3,"start":87.090004,"end":87.99},{"sentences":[{"text":"Daniel from Techno one who is the one who will conduct the IT review.","start":88.700005,"end":93.36,"sentiment":"neutral","sentiment_score":-0.031955474854579995}],"sentiment":"neutral","sentiment_score":-0.031955474854579995,"channel":0,"num_words":14,"start":88.700005,"end":93.36},{"sentences":[{"text":"Who is TechnoONE?","start":93.81,"end":94.79,"sentiment":"neutral","sentiment_score":-0.043108961234490074},{"text":"I've never heard of them.","start":94.85,"end":96.07,"sentiment":"neutral","sentiment_score":-0.09657651036977768}],"sentiment":"neutral","sentiment_score":-0.07652617944404483,"channel":1,"num_words":8,"start":93.81,"end":96.07},{"sentences":[{"text":"Okay.","start":97.84693,"end":98.24693,"sentiment":"neutral","sentiment_score":0.0318145751953125},{"text":"Okay.","start":98.24693,"end":98.646935,"sentiment":"neutral","sentiment_score":0.052182212471961975},{"text":"Got it.","start":98.646935,"end":99.20693,"sentiment":"neutral","sentiment_score":0.08697589114308357},{"text":"I'll let him know.","start":99.20693,"end":100.16693,"sentiment":"neutral","sentiment_score":0.08482924848794937},{"text":"No worries, sir.","start":100.16693,"end":101.22694,"sentiment":"neutral","sentiment_score":0.19235005974769592}],"sentiment":"neutral","sentiment_score":0.1067559766498479,"channel":0,"num_words":11,"start":97.84693,"end":101.22694},{"sentences":[{"text":"Thank you so much.","start":101.686935,"end":102.826935,"sentiment":"positive","sentiment_score":0.5243740901350975},{"text":"You","start":102.88693,"end":103.12694,"sentiment":"neutral","sentiment_score":0.2823072075843811}],"sentiment":"positive","sentiment_score":0.47596071362495423,"channel":0,"num_words":5,"start":101.686935,"end":103.12694},{"sentences":[{"text":"Alright.","start":102.92687,"end":103.42687,"sentiment":"neutral","sentiment_score":0.28930196166038513}],"sentiment":"neutral","sentiment_score":0.28930196166038513,"channel":1,"num_words":1,"start":102.92687,"end":103.42687},{"sentences":[{"text":"take care.","start":103.12694,"end":103.866936,"sentiment":"neutral","sentiment_score":0.2637205719947815}],"sentiment":"neutral","sentiment_score":0.2637205719947815,"channel":0,"num_words":2,"start":103.12694,"end":103.866936},{"sentences":[{"text":"Okay.","start":103.48688,"end":103.98688,"sentiment":"neutral","sentiment_score":0.1323147416114807},{"text":"No worries.","start":104.12688,"end":104.686874,"sentiment":"neutral","sentiment_score":0.12451553344726562},{"text":"Bye bye.","start":104.686874,"end":105.42687,"sentiment":"neutral","sentiment_score":0.09553227573633194}],"sentiment":"neutral","sentiment_score":0.11448207199573517,"channel":1,"num_words":5,"start":103.48688,"end":105.42687}]},"summary":{"result":"success","short":"A representative from Techno One in Brisbane is calling a customer named Dave Baker to confirm if he will be coming up for an IT review. The customer is unsure of who Daniel is and is hesitant to confirm his information. The representative confirms that Daniel will conduct the review and asks for the customer's name."},"intents":{"segments":[{"text":"I have a it shows here that you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct? Sorry. Of what review?","start_word":59,"end_word":90,"intents":[{"intent":"Confirm it review","confidence_score":0.17359214},{"intent":"Confirm it review date","confidence_score":0.00559478}]}]},"sentiments":{"segments":[{"text":"Hi. David speaking. Hi, sir. This is Abby calling from Techno One in Springfield, Brisbane. Is this mister Dave Baker? Yes. It is. Sorry. Who are you calling from? From Techno One, sir, in Springfield, Brisbane. Because Daniel asked me to reach out to you, and we have a note here that we've spoken with you in the past. I have a it shows here that you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct? Sorry. Of what review? IT, I like India, t like Tom, IT review. I have absolutely no idea what you're talking about. Or are you the one who is handling your IT support? Well, I'm self employed. So, yeah, I do handle my IT support. I'm also IT management for thirty years, but I'm not quite sure why you have my phone number or who you are. I'm That's why we wanted to confirm, sir, if this is still correct that you're coming up for an IT review. well, I I don't understand. I've never had an IT review. I don't understand how I'm gonna be coming up for one Okay. if I've never had one in the past. I don't understand who you are. Oh, alright. No problem, sir.","start_word":0,"end_word":216,"sentiment":"neutral","sentiment_score":-0.06670859456062317},{"text":"Thank you so much.","start_word":217,"end_word":220,"sentiment":"positive","sentiment_score":0.42956796288490295},{"text":"We I'd like to, of course, confirm that because Daniel wants me to reach out to you about it. Sorry. But if you Who don't who is have who is Daniel? Daniel from Techno one who is the one who will conduct the IT review. Who is TechnoONE? I've never heard of them. Okay. Okay. Got it. I'll let him know. No worries, sir.","start_word":221,"end_word":284,"sentiment":"neutral","sentiment_score":0.0396549291908741},{"text":"Thank you so much.","start_word":285,"end_word":288,"sentiment":"positive","sentiment_score":0.5166884660720825},{"text":"You Alright. take care. Okay. No worries. Bye bye.","start_word":289,"end_word":297,"sentiment":"neutral","sentiment_score":0.18165388703346252}],"average":{"sentiment":"neutral","sentiment_score":-0.022008636796223197}}}}