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One moment here. Yeah, mister Peter. I sent you an email. Thank you so much for giving us a call. We tried to process your payment using your nominated bank card. However, it was declined. So are you updating your card details as well, or do you need any assistance to update that? Oh, I see. Sure. Sure. So let me yeah. That's my habit as well. I understand. But, anyway, let me proceed in processing your payment using your card that you have the funds. Is this a Visa or a Mastercard? A Visa card. Okay. Thank you so much. So $69.46. Just bear with me here. Let me see. Okay. Visa. Sure. No rush. Oh, I'm sorry. So you're using the same card, 4353, a Visa card. Right? The same card that we have on file, or you're using a different one? Yes. Yes. We can. Yes. You have set up automatic payment. The card that you have on file is the Visa. Ends in 4353. Okay. Okay. Sure. So just to clarify, we will be processing your August invoice to this card that we have on file, and then you would like to update it moving forward. Okay. Sure. So let me have your new card first so we can set this up here. Yeah. I can process it. 4353. Right? Okay. I'm doing it right now. Just be on the line for a minute. Okay? Just bear with me here. Thank you. Okay. All goods for your August payment, it has been successfully processed. So shortly, you will receive your payment receipt to your email address. And would you like me to set up your direct debit using your new card details? Okay. Sure. So card number first, please. Mhmm. Oh, yeah. We can set it up using your bank account. Yeah. Yeah. It's okay. Let me just go back and then select bank account. Bank account. Bank account. Okay. May I have your BSD number, please? Thank you. 923100. Account number, please? Thank you. 320397401. Thank you. And the name as it appears is the same as your Airtel account, Peter McCusman? Thank you. And is this a checking or savings? Savings. Wonderful. Let me just select. And then once this successfully submitted, you'll also receive the direct debit service agreement for your reference to be sent to your email address. And, usually, we are our back end is processing all direct debit between eight till the tenth, the latest the '11. And then once it's processed, monthly basis, you'll receive the payment receipt. And then if there's any problem, we will go ahead and get in touch with you. Alright? Alright. Thank you so much, Peter, and have a good day. Thank you. Be safe. 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Good afternoon. This is Airtel accounts. How may I help you today? Oh, sure.\n\nI would love to assist you today. May I have your full name, please? Thank you. Nice to have you on the line. One moment here.\n\nYeah, mister Peter. I sent you an email. Thank you so much for giving us a call. We tried to process your payment using your nominated bank card. However, it was declined.\n\nSo are you updating your card details as well, or do you need any assistance to update that? Oh, I see. Sure. Sure. So let me yeah.\n\nThat's my habit as well. I understand. But, anyway, let me proceed in processing your payment using your card that you have the funds. Is this a Visa or a Mastercard? A Visa card.\n\nOkay. Thank you so much. So $69.46. Just bear with me here. Let me see.\n\nOkay. Visa. Sure. No rush. Oh, I'm sorry.\n\nSo you're using the same card, 4353, a Visa card. Right? The same card that we have on file, or you're using a different one? Yes. Yes.\n\nWe can. Yes. You have set up automatic payment. The card that you have on file is the Visa. Ends in 4353.\n\nOkay. Okay. Sure. So just to clarify, we will be processing your August invoice to this card that we have on file, and then you would like to update it moving forward. Okay.\n\nSure. So let me have your new card first so we can set this up here. Yeah. I can process it. 4353.\n\nRight? Okay. I'm doing it right now. Just be on the line for a minute. Okay?\n\nJust bear with me here. Thank you. Okay. All goods for your August payment, it has been successfully processed. So shortly, you will receive your payment receipt to your email address.\n\nAnd would you like me to set up your direct debit using your new card details? Okay. Sure. So card number first, please. Mhmm.\n\nOh, yeah. We can set it up using your bank account. Yeah. Yeah. It's okay.\n\nLet me just go back and then select bank account. Bank account. Bank account. Okay. May I have your BSD number, please?\n\nThank you. 923100. Account number, please? Thank you. 320397401.\n\nThank you. And the name as it appears is the same as your Airtel account, Peter McCusman? Thank you. And is this a checking or savings? Savings.\n\nWonderful. Let me just select. And then once this successfully submitted, you'll also receive the direct debit service agreement for your reference to be sent to your email address. And, usually, we are our back end is processing all direct debit between eight till the tenth, the latest the '11. And then once it's processed, monthly basis, you'll receive the payment receipt.\n\nAnd then if there's any problem, we will go ahead and get in touch with you. Alright? Alright. Thank you so much, Peter, and have a good day. Thank you.\n\nBe safe. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.92,"end":2.24,"sentiment":"neutral","sentiment_score":0.24270324409008023},{"text":"Good afternoon.","start":2.24,"end":2.98,"sentiment":"positive","sentiment_score":0.42774079740047455},{"text":"This is Airtel accounts.","start":3.04,"end":4.4,"sentiment":"positive","sentiment_score":0.3949671536684036},{"text":"How may I help you today?","start":4.4,"end":5.62,"sentiment":"positive","sentiment_score":0.3848595966895421},{"text":"Oh, sure.","start":12.815001,"end":13.375,"sentiment":"positive","sentiment_score":0.34398411214351654}],"sentiment":"positive","sentiment_score":0.37834528386592864,"num_words":15,"start":1.92,"end":13.375},{"sentences":[{"text":"I would love to assist you today.","start":13.375,"end":14.895,"sentiment":"positive","sentiment_score":0.6136625409126282},{"text":"May I have your full name, please?","start":14.895,"end":16.755001,"sentiment":"neutral","sentiment_score":0.23690847413880484},{"text":"Thank you.","start":19.695,"end":20.175,"sentiment":"positive","sentiment_score":0.539543628692627},{"text":"Nice to have you on the line.","start":20.175,"end":21.715,"sentiment":"positive","sentiment_score":0.7383905819484166},{"text":"One moment here.","start":22.494999,"end":23.635,"sentiment":"neutral","sentiment_score":0.16102304061253866}],"sentiment":"positive","sentiment_score":0.4878802907008391,"num_words":26,"start":13.375,"end":23.635},{"sentences":[{"text":"Yeah, mister Peter.","start":23.855,"end":24.895,"sentiment":"neutral","sentiment_score":0.0643320232629776},{"text":"I sent you an email.","start":24.895,"end":25.935,"sentiment":"neutral","sentiment_score":0.05651550889015198},{"text":"Thank you so much for giving us a call.","start":25.935,"end":27.63,"sentiment":"positive","sentiment_score":0.43141766058074105},{"text":"We tried to process your payment using your nominated bank card.","start":27.63,"end":32.21,"sentiment":"neutral","sentiment_score":-0.020567238330841064},{"text":"However, it was declined.","start":32.43,"end":33.79,"sentiment":"neutral","sentiment_score":-0.3024807795882225}],"sentiment":"neutral","sentiment_score":0.09131780685856938,"num_words":32,"start":23.855,"end":33.79},{"sentences":[{"text":"So are you updating your card details as well, or do you need any assistance to update that?","start":33.79,"end":40.995,"sentiment":"neutral","sentiment_score":-0.0034923371341493395},{"text":"Oh, I see.","start":49.875,"end":52.114998,"sentiment":"neutral","sentiment_score":-0.04041725272933642},{"text":"Sure.","start":52.114998,"end":52.274998,"sentiment":"neutral","sentiment_score":0.003181551583111286},{"text":"Sure.","start":52.274998,"end":52.594997,"sentiment":"neutral","sentiment_score":0.014535851776599884},{"text":"So let me yeah.","start":52.594997,"end":59.05,"sentiment":"neutral","sentiment_score":-0.00009501678869128227}],"sentiment":"neutral","sentiment_score":-0.0061769070517685674,"num_words":27,"start":33.79,"end":59.05},{"sentences":[{"text":"That's my habit as well.","start":59.05,"end":60.33,"sentiment":"neutral","sentiment_score":0.06619533002376557},{"text":"I understand.","start":60.33,"end":61.07,"sentiment":"neutral","sentiment_score":0.021218017674982548},{"text":"But, anyway, let me proceed in processing your payment using your card that you have the funds.","start":61.13,"end":65.865,"sentiment":"neutral","sentiment_score":0.008723544176010525},{"text":"Is this a Visa or a Mastercard?","start":66.025,"end":68.045,"sentiment":"neutral","sentiment_score":-0.0015135771994079863},{"text":"A Visa 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see.","start":83.09,"end":83.99,"sentiment":"neutral","sentiment_score":-0.032501243675748505}],"sentiment":"neutral","sentiment_score":0.10520436900357405,"num_words":15,"start":76.505,"end":83.99},{"sentences":[{"text":"Okay.","start":87.17,"end":87.67,"sentiment":"neutral","sentiment_score":0.005471810698509216},{"text":"Visa.","start":89.89,"end":90.39,"sentiment":"neutral","sentiment_score":0.018489226698875427},{"text":"Sure.","start":100.675,"end":101.155,"sentiment":"neutral","sentiment_score":0.04726091027259827},{"text":"No rush.","start":101.155,"end":101.895004,"sentiment":"neutral","sentiment_score":-0.004760000854730606},{"text":"Oh, I'm sorry.","start":147.735,"end":148.535,"sentiment":"neutral","sentiment_score":-0.12523075689872107}],"sentiment":"neutral","sentiment_score":-0.039248790591955185,"num_words":8,"start":87.17,"end":148.535},{"sentences":[{"text":"So you're using the same card, 4353, a Visa card.","start":148.535,"end":154.77501,"sentiment":"neutral","sentiment_score":0.043303951434791085},{"text":"Right?","start":154.77501,"end":155.095,"sentiment":"neutral","sentiment_score":0.03234909474849701},{"text":"The same card that we have on file, or you're using a different one?","start":155.095,"end":158.61,"sentiment":"neutral","sentiment_score":0.012679663287209613},{"text":"Yes.","start":165.25,"end":165.65,"sentiment":"neutral","sentiment_score":0.017914772033691406},{"text":"Yes.","start":165.65,"end":166.15,"sentiment":"neutral","sentiment_score":0.10968860983848572}],"sentiment":"neutral","sentiment_score":0.028537306555167393,"num_words":27,"start":148.535,"end":166.15},{"sentences":[{"text":"We can.","start":166.29,"end":167.03,"sentiment":"neutral","sentiment_score":0.13573122024536133},{"text":"Yes.","start":172.545,"end":173.045,"sentiment":"neutral","sentiment_score":0.15712255239486694},{"text":"You have set up automatic payment.","start":173.18501,"end":175.60501,"sentiment":"neutral","sentiment_score":0.17392781873544058},{"text":"The card that you have on file is the Visa.","start":176.225,"end":179.125,"sentiment":"neutral","sentiment_score":0.12765479311347008},{"text":"Ends in 4353.","start":179.585,"end":181.52501,"sentiment":"neutral","sentiment_score":0.07608802864948909}],"sentiment":"neutral","sentiment_score":0.1353165419264273,"num_words":22,"start":166.29,"end":181.52501},{"sentences":[{"text":"Okay.","start":188.53,"end":189.03,"sentiment":"neutral","sentiment_score":0.03699348866939545},{"text":"Okay.","start":218.89,"end":219.37001,"sentiment":"neutral","sentiment_score":0.1034938246011734},{"text":"Sure.","start":219.37001,"end":219.69,"sentiment":"neutral","sentiment_score":0.14646217226982117},{"text":"So just to clarify, we will be processing your August invoice to this card that we have on file, and then you would like to update it moving forward.","start":219.69,"end":229.575,"sentiment":"neutral","sentiment_score":0.15534006727152858},{"text":"Okay.","start":231.315,"end":231.795,"sentiment":"neutral","sentiment_score":0.13633501529693604}],"sentiment":"neutral","sentiment_score":0.14933777126398953,"num_words":33,"start":188.53,"end":231.795},{"sentences":[{"text":"Sure.","start":231.795,"end":232.19499,"sentiment":"neutral","sentiment_score":0.16327083110809326},{"text":"So let me have your new card first so we can set this up here.","start":232.19499,"end":239.70999,"sentiment":"neutral","sentiment_score":0.1787386561433474},{"text":"Yeah.","start":244.17,"end":244.33,"sentiment":"neutral","sentiment_score":0.12610557675361633},{"text":"I can process it.","start":244.33,"end":245.69,"sentiment":"neutral","sentiment_score":0.11478661745786667},{"text":"4353.","start":245.69,"end":246.81,"sentiment":"neutral","sentiment_score":0.046989988535642624}],"sentiment":"neutral","sentiment_score":0.15802694128995592,"num_words":22,"start":231.795,"end":246.81},{"sentences":[{"text":"Right?","start":246.81,"end":247.31,"sentiment":"neutral","sentiment_score":0.04834286868572235},{"text":"Okay.","start":248.81,"end":249.31,"sentiment":"neutral","sentiment_score":0.09904976934194563},{"text":"I'm doing it right now.","start":251.565,"end":253.00499,"sentiment":"neutral","sentiment_score":0.18284939527511596},{"text":"Just be on the line for a minute.","start":253.00499,"end":254.845,"sentiment":"neutral","sentiment_score":0.09428243152797222},{"text":"Okay?","start":254.845,"end":255.345,"sentiment":"neutral","sentiment_score":0.08167092502117157}],"sentiment":"neutral","sentiment_score":0.11859812447801232,"num_words":16,"start":246.81,"end":255.345},{"sentences":[{"text":"Just bear with me here.","start":255.485,"end":256.865,"sentiment":"neutral","sentiment_score":0.10115276277065277},{"text":"Thank you.","start":257.165,"end":257.905,"sentiment":"positive","sentiment_score":0.5384044349193573},{"text":"Okay.","start":316.55,"end":316.79,"sentiment":"neutral","sentiment_score":0.0670262947678566},{"text":"All goods for your August payment, it has been successfully processed.","start":316.79,"end":320.49,"sentiment":"positive","sentiment_score":0.502539420669729},{"text":"So shortly, you will receive your payment receipt to your email address.","start":320.55,"end":324.73,"sentiment":"positive","sentiment_score":0.47232700635989505}],"sentiment":"positive","sentiment_score":0.4143695703917934,"num_words":31,"start":255.485,"end":324.73},{"sentences":[{"text":"And would you like me to set up your direct debit using your new card details?","start":325.35,"end":330.09,"sentiment":"neutral","sentiment_score":0.19718811847269535},{"text":"Okay.","start":331.885,"end":332.385,"sentiment":"neutral","sentiment_score":0.1396823674440384},{"text":"Sure.","start":332.445,"end":332.845,"sentiment":"neutral","sentiment_score":0.15030544996261597},{"text":"So card number first, please.","start":332.845,"end":335.105,"sentiment":"neutral","sentiment_score":0.08792057782411575},{"text":"Mhmm.","start":338.045,"end":338.545,"sentiment":"neutral","sentiment_score":0.03302960842847824}],"sentiment":"neutral","sentiment_score":0.16323459210495153,"num_words":24,"start":325.35,"end":338.545},{"sentences":[{"text":"Oh, yeah.","start":343.005,"end":343.725,"sentiment":"neutral","sentiment_score":0.0465531088411808},{"text":"We can set it up using your bank account.","start":343.725,"end":346.145,"sentiment":"neutral","sentiment_score":0.047202991114722356},{"text":"Yeah.","start":347.62,"end":348.12,"sentiment":"neutral","sentiment_score":-0.053408268839120865},{"text":"Yeah.","start":348.90002,"end":349.40002,"sentiment":"neutral","sentiment_score":-0.12485089898109436},{"text":"It's okay.","start":350.98,"end":351.88,"sentiment":"neutral","sentiment_score":0.02135508693754673}],"sentiment":"neutral","sentiment_score":0.02549227625131607,"num_words":15,"start":343.005,"end":351.88},{"sentences":[{"text":"Let me just go back and then select bank account.","start":352.1,"end":356.04,"sentiment":"neutral","sentiment_score":0.0034157769754529},{"text":"Bank account.","start":357.30002,"end":358.12,"sentiment":"neutral","sentiment_score":-0.007404457777738571},{"text":"Bank 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you.","start":380.84,"end":381.64,"sentiment":"neutral","sentiment_score":0.13536205142736435},{"text":"320397401.","start":381.64,"end":385.18,"sentiment":"neutral","sentiment_score":0.08722954243421555}],"sentiment":"neutral","sentiment_score":0.07560581362081899,"num_words":9,"start":371.4,"end":385.18},{"sentences":[{"text":"Thank you.","start":386.91498,"end":387.235,"sentiment":"neutral","sentiment_score":0.24741706252098083},{"text":"And the name as it appears is the same as your Airtel account, Peter McCusman?","start":387.235,"end":391.895,"sentiment":"neutral","sentiment_score":0.09457845588525136},{"text":"Thank you.","start":393.395,"end":393.875,"sentiment":"neutral","sentiment_score":0.13469194620847702},{"text":"And is this a checking or savings?","start":393.875,"end":395.895,"sentiment":"neutral","sentiment_score":0.04224211110600403},{"text":"Savings.","start":399.97,"end":400.45,"sentiment":"positive","sentiment_score":0.38992196321487427}],"sentiment":"neutral","sentiment_score":0.10624117024794773,"num_words":27,"start":386.91498,"end":400.45},{"sentences":[{"text":"Wonderful.","start":400.45,"end":400.95,"sentiment":"positive","sentiment_score":0.6076623201370239},{"text":"Let me just select.","start":401.01,"end":402.31,"sentiment":"positive","sentiment_score":0.41059205681085587},{"text":"And then once this successfully submitted, you'll also receive the direct debit service agreement for your reference to be sent to your email address.","start":402.37,"end":411.83,"sentiment":"positive","sentiment_score":0.365840104719003},{"text":"And, usually, we are our back end is processing all direct debit between eight till the tenth, the latest the 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you.","start":435.83002,"end":436.31,"sentiment":"positive","sentiment_score":0.7011982500553131}],"sentiment":"positive","sentiment_score":0.45248788272341095,"num_words":30,"start":425.055,"end":436.31},{"sentences":[{"text":"Be safe.","start":436.31,"end":436.87,"sentiment":"positive","sentiment_score":0.4589104652404785},{"text":"Bye bye.","start":436.87,"end":437.53,"sentiment":"neutral","sentiment_score":0.06546473130583763}],"sentiment":"neutral","sentiment_score":0.2621875982731581,"num_words":4,"start":436.31,"end":437.53}]}}]},{"alternatives":[{"transcript":"I I just paying my my Internet bill. Peter, my cousin. So that is yep. No. It's the same. I'm I just it just wasn't money in the account at the account log up. Yeah. Sometimes sometimes you transfer, sometimes you forget the transfer. So it's just one of those things. Is do they have Visa? Visa. Oh, hold on. Sorry. Give me one second. I'm just just transferring money. Alright. Give me a second. Yep. That's good to go. Sorry. What's that? Process? Okay. Okay. Sorry. Can I can I change the account on that, please? I can try to change the card. I thought it was direct debit for some reason. Yeah. That's that's a I'll keep it for a cell phone. Oh, no. Sorry. Stay with me. I'm just grabbing my new card. Okay. This one should be activated. But, yeah, I'll I'll I'll pay that through sorry. I'm a bit all over the place here. I that that card to process that now, but I also wanna update my card details and account. Yep. Correct. You can so you can process process the payment on the existing Yeah. Correct. Correct. Yeah. Oh, yeah. Correct. Yeah. Crystal. Yeah. No worries. Correct. Yep. 4622. Oh, actually, can you just do account number? I gotta activate this card. Yeah. No. No. Thank you. I pray sorry for the whole mess around. Yeah. BSB is 923100 32039740 one. Correct. Yep. Savings. Okay. No worries. Thank you very much for that. You too. 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Peter, my cousin. So that is yep. No. It's the same.\n\nI'm I just it just wasn't money in the account at the account log up. Yeah. Sometimes sometimes you transfer, sometimes you forget the transfer. So it's just one of those things. Is do they have Visa?\n\nVisa. Oh, hold on. Sorry. Give me one second. I'm just just transferring money.\n\nAlright. Give me a second. Yep. That's good to go. Sorry.\n\nWhat's that? Process? Okay. Okay. Sorry.\n\nCan I can I change the account on that, please? I can try to change the card. I thought it was direct debit for some reason. Yeah. That's that's a I'll keep it for a cell phone.\n\nOh, no. Sorry. Stay with me. I'm just grabbing my new card. Okay.\n\nThis one should be activated. But, yeah, I'll I'll I'll pay that through sorry. I'm a bit all over the place here. I that that card to process that now, but I also wanna update my card details and account. Yep.\n\nCorrect. You can so you can process process the payment on the existing Yeah. Correct. Correct. Yeah.\n\nOh, yeah. Correct. Yeah. Crystal. Yeah.\n\nNo worries. Correct. Yep. 4622. Oh, actually, can you just do account number?\n\nI gotta activate this card. Yeah. No. No. Thank you.\n\nI pray sorry for the whole mess around. Yeah. BSB is 923100 32039740 one. Correct. Yep.\n\nSavings. Okay. No worries. Thank you very much for that. You too.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"I I just paying my my Internet bill.","start":7.2,"end":12.405,"sentiment":"neutral","sentiment_score":0.01241386728361249},{"text":"Peter, my cousin.","start":17.685,"end":18.985,"sentiment":"neutral","sentiment_score":0.0985701580842336},{"text":"So that is yep.","start":19.445,"end":23.064999,"sentiment":"neutral","sentiment_score":0.2771001011133194},{"text":"No.","start":43.125,"end":43.525,"sentiment":"neutral","sentiment_score":-0.28225791454315186},{"text":"It's the same.","start":43.525,"end":44.325,"sentiment":"neutral","sentiment_score":-0.3060489594936371}],"sentiment":"neutral","sentiment_score":0.015948264418463958,"num_words":19,"start":7.2,"end":44.325},{"sentences":[{"text":"I'm I just it just wasn't money in the account at the account log 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that?","start":144.9,"end":145.29999,"sentiment":"neutral","sentiment_score":-0.06352951191365719},{"text":"Process?","start":145.29999,"end":145.79999,"sentiment":"neutral","sentiment_score":-0.0657406896352768},{"text":"Okay.","start":158.22499,"end":158.72499,"sentiment":"neutral","sentiment_score":0.009441503323614596},{"text":"Okay.","start":158.78499,"end":159.28499,"sentiment":"neutral","sentiment_score":-0.009302454069256784},{"text":"Sorry.","start":159.345,"end":159.845,"sentiment":"neutral","sentiment_score":-0.11715011298656464}],"sentiment":"neutral","sentiment_score":-0.05163512953246633,"num_words":6,"start":144.9,"end":159.845},{"sentences":[{"text":"Can I can I change the account on that, please?","start":160.14499,"end":165.845,"sentiment":"neutral","sentiment_score":-0.06424538083374501},{"text":"I can try to change the card.","start":166.91,"end":168.67,"sentiment":"neutral","sentiment_score":0.06722729227372579},{"text":"I thought it was direct debit for some reason.","start":168.67,"end":171.41,"sentiment":"neutral","sentiment_score":-0.062175580196910434},{"text":"Yeah.","start":181.925,"end":182.24501,"sentiment":"neutral","sentiment_score":0.1322190761566162},{"text":"That's that's a I'll keep it for a cell phone.","start":182.24501,"end":184.80501,"sentiment":"neutral","sentiment_score":0.1636418506503105}],"sentiment":"neutral","sentiment_score":0.028032286445031297,"num_words":37,"start":160.14499,"end":184.80501},{"sentences":[{"text":"Oh, no.","start":184.80501,"end":185.285,"sentiment":"neutral","sentiment_score":-0.045751250348985195},{"text":"Sorry.","start":185.285,"end":185.785,"sentiment":"neutral","sentiment_score":-0.08938052505254745},{"text":"Stay with me.","start":185.925,"end":186.725,"sentiment":"neutral","sentiment_score":-0.08287580808003743},{"text":"I'm just grabbing my new card.","start":186.725,"end":190.345,"sentiment":"neutral","sentiment_score":0.03705524497975906},{"text":"Okay.","start":194.81,"end":195.31,"sentiment":"neutral","sentiment_score":0.1597282886505127}],"sentiment":"neutral","sentiment_score":-0.0036500531893510083,"num_words":13,"start":184.80501,"end":195.31},{"sentences":[{"text":"This one should be activated.","start":196.97,"end":198.19,"sentiment":"neutral","sentiment_score":0.22918684482574464},{"text":"But, yeah, I'll I'll I'll pay that through sorry.","start":200.97,"end":205.85,"sentiment":"neutral","sentiment_score":-0.021381951972014375},{"text":"I'm a bit all over the place here.","start":205.85,"end":207.55,"sentiment":"neutral","sentiment_score":-0.21265948005020618},{"text":"I that that card to process that now, but I also wanna update my card details and account.","start":208.55501,"end":217.935,"sentiment":"neutral","sentiment_score":0.05312416288587782},{"text":"Yep.","start":227.04001,"end":227.54001,"sentiment":"neutral","sentiment_score":0.15223611891269684}],"sentiment":"neutral","sentiment_score":0.008797362605791266,"num_words":41,"start":196.97,"end":227.54001},{"sentences":[{"text":"Correct.","start":230.24,"end":230.74,"sentiment":"neutral","sentiment_score":0.1600654423236847},{"text":"You can so you can process process the payment on the existing Yeah.","start":239.345,"end":247.66501,"sentiment":"neutral","sentiment_score":0.1087292988712971},{"text":"Correct.","start":247.66501,"end":248.065,"sentiment":"neutral","sentiment_score":0.1128179132938385},{"text":"Correct.","start":248.065,"end":248.465,"sentiment":"neutral","sentiment_score":0.12023509293794632},{"text":"Yeah.","start":248.465,"end":248.945,"sentiment":"neutral","sentiment_score":0.09807081520557404}],"sentiment":"neutral","sentiment_score":0.1120394205345827,"num_words":17,"start":230.24,"end":248.945},{"sentences":[{"text":"Oh, yeah.","start":248.945,"end":249.825,"sentiment":"neutral","sentiment_score":0.11034834757447243},{"text":"Correct.","start":249.825,"end":250.30501,"sentiment":"neutral","sentiment_score":0.15107661485671997},{"text":"Yeah.","start":250.30501,"end":250.68,"sentiment":"neutral","sentiment_score":0.1434202939271927},{"text":"Crystal.","start":251.64,"end":252.14,"sentiment":"neutral","sentiment_score":0.1469714492559433},{"text":"Yeah.","start":255.64,"end":255.87999,"sentiment":"neutral","sentiment_score":0.06661327928304672}],"sentiment":"neutral","sentiment_score":0.1214630554119746,"num_words":6,"start":248.945,"end":255.87999},{"sentences":[{"text":"No worries.","start":255.87999,"end":256.53998,"sentiment":"neutral","sentiment_score":0.11561933904886246},{"text":"Correct.","start":330.645,"end":331.145,"sentiment":"neutral","sentiment_score":0.1940780878067017},{"text":"Yep.","start":331.205,"end":331.705,"sentiment":"neutral","sentiment_score":0.1477164626121521},{"text":"4622.","start":335.925,"end":337.465,"sentiment":"neutral","sentiment_score":0.03346032649278641},{"text":"Oh, actually, can you just do account number?","start":339.37,"end":341.12997,"sentiment":"neutral","sentiment_score":0.027979911072179675}],"sentiment":"neutral","sentiment_score":0.0638717571989848,"num_words":13,"start":255.87999,"end":341.12997},{"sentences":[{"text":"I gotta activate this card.","start":341.12997,"end":342.66998,"sentiment":"neutral","sentiment_score":0.021062549017369748},{"text":"Yeah.","start":346.49,"end":346.81,"sentiment":"neutral","sentiment_score":0.004010639153420925},{"text":"No.","start":346.81,"end":347.05,"sentiment":"neutral","sentiment_score":-0.05875389277935028},{"text":"No.","start":347.05,"end":347.37,"sentiment":"neutral","sentiment_score":-0.06685548275709152},{"text":"Thank you.","start":347.37,"end":347.77,"sentiment":"neutral","sentiment_score":-0.06124154478311539}],"sentiment":"neutral","sentiment_score":-0.013876908086240291,"num_words":10,"start":341.12997,"end":347.77},{"sentences":[{"text":"I pray sorry for the whole mess around.","start":347.77,"end":350.025,"sentiment":"neutral","sentiment_score":-0.1718964111059904},{"text":"Yeah.","start":365.12,"end":365.52,"sentiment":"neutral","sentiment_score":0.02010052651166916},{"text":"BSB is 923100 32039740 one.","start":365.52,"end":390.655,"sentiment":"neutral","sentiment_score":0.040679553523659706},{"text":"Correct.","start":390.655,"end":391.155,"sentiment":"neutral","sentiment_score":0.05590375512838363},{"text":"Yep.","start":392.415,"end":392.915,"sentiment":"neutral","sentiment_score":0.05205225944519043}],"sentiment":"neutral","sentiment_score":-0.06523231125902385,"num_words":16,"start":347.77,"end":392.915},{"sentences":[{"text":"Savings.","start":398.64,"end":399.14,"sentiment":"neutral","sentiment_score":0.18098734319210052},{"text":"Okay.","start":429.51,"end":429.75,"sentiment":"neutral","sentiment_score":0.17459464073181152},{"text":"No worries.","start":429.75,"end":430.15,"sentiment":"neutral","sentiment_score":0.23218583315610886},{"text":"Thank you very much for that.","start":430.15,"end":431.30695,"sentiment":"positive","sentiment_score":0.40278281768163043},{"text":"You too.","start":434.66693,"end":435.14694,"sentiment":"positive","sentiment_score":0.5549547076225281}],"sentiment":"positive","sentiment_score":0.3622133309642474,"num_words":12,"start":398.64,"end":435.14694},{"sentences":[{"text":"Bye bye.","start":435.14694,"end":435.80695,"sentiment":"neutral","sentiment_score":0.3117606043815613}],"sentiment":"neutral","sentiment_score":0.3117606043815613,"num_words":2,"start":435.14694,"end":435.80695}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: I I just paying my my Internet bill.\n\nChannel 0: Oh, sure. I would love to assist you today. May I have your full name, please?\n\nChannel 1: Peter, my cousin. So that\n\nChannel 0: Thank\n\nChannel 1: is\n\nChannel 0: you. Nice to have you on the line. One\n\nChannel 1: yep.\n\nChannel 0: moment here. Yeah, mister Peter. I sent you an email. Thank you so much for giving us a call. We tried to process your payment using your nominated bank card.\n\nHowever, it was declined. So are you updating your card details as well, or do you need any assistance to update that?\n\nChannel 1: No. It's the same. I'm I just it just wasn't money in the account at the account\n\nChannel 0: Oh,\n\nChannel 1: log up. Yeah.\n\nChannel 0: I see.\n\nChannel 1: Sometimes\n\nChannel 0: Sure. Sure. So let me\n\nChannel 1: sometimes you transfer, sometimes you forget the transfer. So it's just one of those things.\n\nChannel 0: yeah. That's my habit as well. I understand. But, anyway, let me proceed in processing your payment using your card that you have the funds. Is this a Visa or a Mastercard?\n\nChannel 1: Is do they have Visa? Visa.\n\nChannel 0: A Visa card. Okay. Thank you so much. So $69.46.\n\nChannel 1: Oh,\n\nChannel 0: Just bear with me here. Let\n\nChannel 1: hold on.\n\nChannel 0: me see.\n\nChannel 1: Sorry. Give me one second. I'm just just transferring money.\n\nChannel 0: Okay. Visa.\n\nChannel 1: Alright. Give me\n\nChannel 0: Sure. No rush.\n\nChannel 1: a second. Yep. That's good to go. Sorry. What's that?\n\nProcess?\n\nChannel 0: Oh, I'm sorry. So you're using the same card, 4353, a Visa card. Right? The same card that we have on file, or you're using a different one?\n\nChannel 1: Okay. Okay. Sorry. Can I can I change the account on that,\n\nChannel 0: Yes.\n\nChannel 1: please?\n\nChannel 0: Yes. We can.\n\nChannel 1: I can try to change the card. I thought it was direct debit for some reason.\n\nChannel 0: Yes. You have set up automatic payment. The card that you have on file is the Visa. Ends in 4353.\n\nChannel 1: Yeah. That's that's a I'll keep it for a cell phone. Oh, no. Sorry. Stay with me.\n\nI'm just grabbing\n\nChannel 0: Okay.\n\nChannel 1: my new card. Okay. This one should be activated. But, yeah, I'll I'll I'll pay that through sorry. I'm a bit all over the place here.\n\nI that that card to process that now, but I also wanna update my card details and account.\n\nChannel 0: Okay. Sure. So just to clarify, we will be processing your August invoice to this card that we have on file, and then\n\nChannel 1: Yep.\n\nChannel 0: you would like to update it moving forward.\n\nChannel 1: Correct.\n\nChannel 0: Okay. Sure. So let me have your new card first so we can set this up here.\n\nChannel 1: You can so you can process process the payment on the existing\n\nChannel 0: Yeah. I can process it. 4353. Right?\n\nChannel 1: Yeah. Correct. Correct. Yeah.\n\nChannel 0: Okay.\n\nChannel 1: Oh, yeah. Correct. Yeah.\n\nChannel 0: I'm\n\nChannel 1: Crystal.\n\nChannel 0: doing it right now. Just be on the line for a minute. Okay? Just\n\nChannel 1: Yeah.\n\nChannel 0: bear\n\nChannel 1: No\n\nChannel 0: with\n\nChannel 1: worries.\n\nChannel 0: me here. Thank you. Okay. All goods for your August payment, it has been successfully processed. So shortly, you will receive your payment receipt to your email address.\n\nAnd would you like me to set up your direct debit using your new card details?\n\nChannel 1: Correct. Yep.\n\nChannel 0: Okay. Sure. So card number first, please.\n\nChannel 1: 4622.\n\nChannel 0: Mhmm.\n\nChannel 1: Oh, actually, can you just do account number? I gotta activate this card.\n\nChannel 0: Oh, yeah. We can set it up using your bank account.\n\nChannel 1: Yeah. No. No. Thank you.\n\nChannel 0: Yeah.\n\nChannel 1: I pray sorry for the\n\nChannel 0: Yeah.\n\nChannel 1: whole mess around.\n\nChannel 0: It's okay. Let me just go back and then select bank account. Bank account. Bank account. Okay.\n\nMay I have your BSD number, please?\n\nChannel 1: Yeah. BSB is 923100\n\nChannel 0: Thank you. 923100. Account number, please?\n\nChannel 1: 32039740\n\nChannel 0: Thank you. 320397401. Thank you. And the name as it appears is the same as your Airtel account,\n\nChannel 1: one. Correct.\n\nChannel 0: Peter McCusman?\n\nChannel 1: Yep.\n\nChannel 0: Thank you. And is this a checking or savings?\n\nChannel 1: Savings.\n\nChannel 0: Savings. Wonderful. Let me just select. And then once this successfully submitted, you'll also receive the direct debit service agreement for your reference to be sent to your email address. And, usually, we are our back end is processing all direct debit between eight till the tenth, the latest the '11.\n\nAnd then once it's processed, monthly basis, you'll receive the payment receipt. And then if there's any problem, we will go ahead and get in touch\n\nChannel 1: Okay. No worries. Thank\n\nChannel 0: with you.\n\nChannel 1: you very\n\nChannel 0: Alright?\n\nChannel 1: much\n\nChannel 0: Alright.\n\nChannel 1: for that.\n\nChannel 0: Thank you so much, Peter, and have a good day.\n\nChannel 1: You too. Bye bye.\n\nChannel 0: Thank you. Be safe. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.92,"end":2.24,"sentiment":"neutral","sentiment_score":0.24270324409008023},{"text":"Good afternoon.","start":2.24,"end":2.98,"sentiment":"positive","sentiment_score":0.42774079740047455},{"text":"This is Airtel accounts.","start":3.04,"end":4.4,"sentiment":"positive","sentiment_score":0.3949671536684036},{"text":"How may I help you today?","start":4.4,"end":5.62,"sentiment":"positive","sentiment_score":0.3848595966895421}],"sentiment":"positive","sentiment_score":0.38363161797706896,"channel":0,"num_words":13,"start":1.92,"end":5.62},{"sentences":[{"text":"I I just paying my my Internet bill.","start":7.2,"end":12.405,"sentiment":"neutral","sentiment_score":0.01241386728361249}],"sentiment":"neutral","sentiment_score":0.01241386728361249,"channel":1,"num_words":8,"start":7.2,"end":12.405},{"sentences":[{"text":"Oh, sure.","start":12.815001,"end":13.375,"sentiment":"positive","sentiment_score":0.34398411214351654},{"text":"I 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you forget the transfer.","start":53.125,"end":56.06,"sentiment":"neutral","sentiment_score":-0.07676804577931762},{"text":"So it's just one of those things.","start":56.06,"end":58.08,"sentiment":"neutral","sentiment_score":-0.04701376174177442}],"sentiment":"neutral","sentiment_score":-0.06288271322846413,"channel":1,"num_words":15,"start":53.125,"end":58.08},{"sentences":[{"text":"yeah.","start":58.73,"end":59.05,"sentiment":"neutral","sentiment_score":0.03073848970234394},{"text":"That's my habit as well.","start":59.05,"end":60.33,"sentiment":"neutral","sentiment_score":0.06619533002376557},{"text":"I understand.","start":60.33,"end":61.07,"sentiment":"neutral","sentiment_score":0.021218017674982548},{"text":"But, anyway, let me proceed in processing your payment using your card that you have the funds.","start":61.13,"end":65.865,"sentiment":"neutral","sentiment_score":0.008723544176010525},{"text":"Is this a Visa or a 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number, please?","start":361.345,"end":363.925,"sentiment":"neutral","sentiment_score":0.0166808639519981}],"sentiment":"neutral","sentiment_score":0.0166808639519981,"channel":0,"num_words":7,"start":361.345,"end":363.925},{"sentences":[{"text":"Yeah.","start":365.12,"end":365.52,"sentiment":"neutral","sentiment_score":0.02010052651166916},{"text":"BSB is 923100","start":365.52,"end":370.34,"sentiment":"neutral","sentiment_score":0.02793184171120326}],"sentiment":"neutral","sentiment_score":0.025974012911319733,"channel":1,"num_words":4,"start":365.12,"end":370.34},{"sentences":[{"text":"Thank you.","start":371.4,"end":372.04,"sentiment":"neutral","sentiment_score":0.10992682352662086},{"text":"923100.","start":372.04,"end":374.12,"sentiment":"neutral","sentiment_score":0.03862617537379265},{"text":"Account number, please?","start":374.12,"end":375.34,"sentiment":"neutral","sentiment_score":0.021339618290464085}],"sentiment":"neutral","sentiment_score":0.053749779549737774,"channel":0,"num_words":6,"start":371.4,"end":375.34},{"sentences":[{"text":"32039740","start":375.91998,"end":379.95502,"sentiment":"neutral","sentiment_score":0.027735093608498573}],"sentiment":"neutral","sentiment_score":0.027735093608498573,"channel":1,"num_words":1,"start":375.91998,"end":379.95502},{"sentences":[{"text":"Thank you.","start":380.84,"end":381.64,"sentiment":"neutral","sentiment_score":0.13536205142736435},{"text":"320397401.","start":381.64,"end":385.18,"sentiment":"neutral","sentiment_score":0.08722954243421555},{"text":"Thank you.","start":386.91498,"end":387.235,"sentiment":"neutral","sentiment_score":0.24741706252098083},{"text":"And the name as it appears is the same as your Airtel account,","start":387.235,"end":390.85498,"sentiment":"neutral","sentiment_score":0.10385315979902561}],"sentiment":"neutral","sentiment_score":0.12238215820656882,"channel":0,"num_words":18,"start":380.84,"end":390.85498},{"sentences":[{"text":"one.","start":390.405,"end":390.655,"sentiment":"neutral","sentiment_score":0.0918671488761902},{"text":"Correct.","start":390.655,"end":391.155,"sentiment":"neutral","sentiment_score":0.05590375512838363}],"sentiment":"neutral","sentiment_score":0.07388545200228691,"channel":1,"num_words":2,"start":390.405,"end":391.155},{"sentences":[{"text":"Peter McCusman?","start":390.91498,"end":391.895,"sentiment":"neutral","sentiment_score":0.034292880445718765}],"sentiment":"neutral","sentiment_score":0.034292880445718765,"channel":0,"num_words":2,"start":390.91498,"end":391.895},{"sentences":[{"text":"Yep.","start":392.415,"end":392.915,"sentiment":"neutral","sentiment_score":0.05205225944519043}],"sentiment":"neutral","sentiment_score":0.05205225944519043,"channel":1,"num_words":1,"start":392.415,"end":392.915},{"sentences":[{"text":"Thank you.","start":393.395,"end":393.875,"sentiment":"neutral","sentiment_score":0.13469194620847702},{"text":"And is this a checking or savings?","start":393.875,"end":395.895,"sentiment":"neutral","sentiment_score":0.04224211110600403}],"sentiment":"neutral","sentiment_score":0.06278651890655358,"channel":0,"num_words":9,"start":393.395,"end":395.895},{"sentences":[{"text":"Savings.","start":398.64,"end":399.14,"sentiment":"neutral","sentiment_score":0.18098734319210052}],"sentiment":"neutral","sentiment_score":0.18098734319210052,"channel":1,"num_words":1,"start":398.64,"end":399.14},{"sentences":[{"text":"Savings.","start":399.97,"end":400.45,"sentiment":"positive","sentiment_score":0.38992196321487427},{"text":"Wonderful.","start":400.45,"end":400.95,"sentiment":"positive","sentiment_score":0.6076623201370239},{"text":"Let me just select.","start":401.01,"end":402.31,"sentiment":"positive","sentiment_score":0.41059205681085587},{"text":"And then once this successfully submitted, you'll also receive the direct debit service agreement for your reference to be sent to your email address.","start":402.37,"end":411.83,"sentiment":"positive","sentiment_score":0.365840104719003},{"text":"And, usually, we are our back end is processing all direct debit between eight till the tenth, the latest the '11.","start":412.255,"end":419.875,"sentiment":"neutral","sentiment_score":0.2427521418957483}],"sentiment":"neutral","sentiment_score":0.3238805883071002,"channel":0,"num_words":51,"start":399.97,"end":419.875},{"sentences":[{"text":"And then once it's processed, monthly basis, you'll receive the payment receipt.","start":420.255,"end":425.055,"sentiment":"neutral","sentiment_score":0.30093416447440785},{"text":"And then if there's any problem, we will go ahead and get in touch","start":425.055,"end":428.07,"sentiment":"neutral","sentiment_score":0.1523470458175455}],"sentiment":"neutral","sentiment_score":0.22092571596686655,"channel":0,"num_words":26,"start":420.255,"end":428.07},{"sentences":[{"text":"Okay.","start":429.51,"end":429.75,"sentiment":"neutral","sentiment_score":0.17459464073181152},{"text":"No worries.","start":429.75,"end":430.15,"sentiment":"neutral","sentiment_score":0.23218583315610886},{"text":"Thank","start":430.15,"end":430.38998,"sentiment":"positive","sentiment_score":0.44807928800582886}],"sentiment":"neutral","sentiment_score":0.2717613987624645,"channel":1,"num_words":4,"start":429.51,"end":430.38998},{"sentences":[{"text":"with you.","start":430.15,"end":430.57666,"sentiment":"neutral","sentiment_score":0.3270975574851036}],"sentiment":"neutral","sentiment_score":0.3270975574851036,"channel":0,"num_words":2,"start":430.15,"end":430.57666},{"sentences":[{"text":"you very","start":430.38998,"end":430.71,"sentiment":"positive","sentiment_score":0.417326956987381}],"sentiment":"positive","sentiment_score":0.417326956987381,"channel":1,"num_words":2,"start":430.38998,"end":430.71},{"sentences":[{"text":"Alright?","start":430.57666,"end":430.79,"sentiment":"positive","sentiment_score":0.38104522228240967}],"sentiment":"positive","sentiment_score":0.38104522228240967,"channel":0,"num_words":1,"start":430.57666,"end":430.79},{"sentences":[{"text":"much","start":430.71,"end":430.95,"sentiment":"positive","sentiment_score":0.3564012050628662}],"sentiment":"positive","sentiment_score":0.3564012050628662,"channel":1,"num_words":1,"start":430.71,"end":430.95},{"sentences":[{"text":"Alright.","start":430.79,"end":431.27002,"sentiment":"positive","sentiment_score":0.386713832616806}],"sentiment":"positive","sentiment_score":0.386713832616806,"channel":0,"num_words":1,"start":430.79,"end":431.27002},{"sentences":[{"text":"for that.","start":430.95,"end":431.30695,"sentiment":"positive","sentiment_score":0.38878124952316284}],"sentiment":"positive","sentiment_score":0.38878124952316284,"channel":1,"num_words":2,"start":430.95,"end":431.30695},{"sentences":[{"text":"Thank you so much, Peter, and have a good day.","start":431.27002,"end":434.49002,"sentiment":"positive","sentiment_score":0.8617427170276641}],"sentiment":"positive","sentiment_score":0.8617427170276641,"channel":0,"num_words":10,"start":431.27002,"end":434.49002},{"sentences":[{"text":"You too.","start":434.66693,"end":435.14694,"sentiment":"positive","sentiment_score":0.5549547076225281},{"text":"Bye bye.","start":435.14694,"end":435.80695,"sentiment":"neutral","sentiment_score":0.3117606043815613}],"sentiment":"positive","sentiment_score":0.4333576560020447,"channel":1,"num_words":4,"start":434.66693,"end":435.80695},{"sentences":[{"text":"Thank you.","start":435.83002,"end":436.31,"sentiment":"positive","sentiment_score":0.7011982500553131},{"text":"Be safe.","start":436.31,"end":436.87,"sentiment":"positive","sentiment_score":0.4589104652404785},{"text":"Bye bye.","start":436.87,"end":437.53,"sentiment":"neutral","sentiment_score":0.06546473130583763}],"sentiment":"positive","sentiment_score":0.4085244822005431,"channel":0,"num_words":6,"start":435.83002,"end":437.53}]},"summary":{"result":"success","short":"The customer called Airtel accounts to update their bank card details for their payment. The agent confirmed that the payment was declined and tried to process it using the customer's nominated card, but it was declined. The agent updated the customer's card details and set up a new one, processing the payment and updating their account information. The customer received a payment receipt and set up a new bank account to process the payment."},"intents":{"segments":[{"text":"I I just paying my my Internet bill. Oh, sure.","start_word":13,"end_word":22,"intents":[{"intent":"Assist with internet bill","confidence_score":0.35747528}]},{"text":"So are you updating your card details as well, or do you need any assistance to update that? No.","start_word":88,"end_word":106,"intents":[{"intent":"Update card details","confidence_score":0.66339785}]},{"text":"So let me sometimes you transfer, sometimes you forget the transfer. So it's just one of those things. yeah.","start_word":132,"end_word":150,"intents":[{"intent":"Transfer money","confidence_score":0.4245726}]},{"text":"You have set up automatic payment. The card that you have on file is the Visa. Ends in 4353. Yeah.","start_word":300,"end_word":319,"intents":[{"intent":"Process payment","confidence_score":0.032565832}]},{"text":"And would you like me to set up your direct debit using your new card details? Correct.","start_word":511,"end_word":527,"intents":[{"intent":"Set up direct debit","confidence_score":0.55037236},{"intent":"Set up direct debit","confidence_score":0.015389872}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.24270324409008023},{"text":"Good afternoon. This is Airtel accounts. How may I help you today?","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.39470911026000977},{"text":"I I just paying my my Internet bill.","start_word":13,"end_word":20,"sentiment":"neutral","sentiment_score":0.014649993740022182},{"text":"Oh, sure. I would love to assist you today.","start_word":21,"end_word":29,"sentiment":"positive","sentiment_score":0.5244342684745789},{"text":"May I have your full name, please? Peter, my cousin.","start_word":30,"end_word":39,"sentiment":"neutral","sentiment_score":0.19102731347084043},{"text":"So that Thank is you. Nice to have you on the line.","start_word":40,"end_word":51,"sentiment":"positive","sentiment_score":0.6041887998580933},{"text":"One yep. moment here. Yeah, mister Peter. I sent you an email.","start_word":52,"end_word":63,"sentiment":"neutral","sentiment_score":0.10445459932088852},{"text":"Thank you so much for giving us a call.","start_word":64,"end_word":72,"sentiment":"positive","sentiment_score":0.4302349090576172},{"text":"We tried to process your payment using your nominated bank card. However, it was declined. So are you updating your card details as well, or do you need any assistance to update that? No. It's the same. I'm I just it just wasn't money in the account at the account Oh, log up. Yeah. I see. Sometimes Sure. Sure. So let me sometimes you transfer, sometimes you forget the transfer. So it's just one of those things. yeah. That's my habit as well. I understand. But, anyway, let me proceed in processing your payment using your card that you have the funds. Is this a Visa or a Mastercard? Is do they have Visa? Visa. A Visa card. Okay.","start_word":73,"end_word":191,"sentiment":"neutral","sentiment_score":-0.0672549158334732},{"text":"Thank you so much.","start_word":192,"end_word":195,"sentiment":"positive","sentiment_score":0.3485032618045807},{"text":"So $69.46. Oh, Just bear with me here. Let hold on. me see. Sorry. Give me one second. I'm just just transferring money. Okay. Visa. Alright. Give me Sure. No rush. a second. Yep. That's good to go. Sorry. What's that? Process? Oh, I'm sorry. So you're using the same card, 4353, a Visa card. Right? The same card that we have on file, or you're using a different one? Okay. Okay. Sorry. Can I can I change the account on that, Yes. please? Yes. We can. I can try to change the card. I thought it was direct debit for some reason. Yes. You have set up automatic payment. The card that you have on file is the Visa. Ends in 4353. Yeah. That's that's a I'll keep it for a cell phone. Oh, no. Sorry. Stay with me. I'm just grabbing Okay. my new card. Okay. This one should be activated. But, yeah, I'll I'll I'll pay that through sorry. I'm a bit all over the place here. I that that card to process that now, but I also wanna update my card details and account. Okay. Sure. So just to clarify, we will be processing your August invoice to this card that we have on file, and then Yep. you would like to update it moving forward. Correct. Okay. Sure. So let me have your new card first so we can set this up here. You can so you can process process the payment on the existing Yeah. I can process it. 4353. Right? Yeah. Correct. Correct. Yeah. Okay. Oh, yeah. Correct. Yeah. I'm Crystal. doing it right now. Just be on the line for a minute. Okay? Just Yeah. bear No with worries. me here.","start_word":196,"end_word":484,"sentiment":"neutral","sentiment_score":0.06137684631809128},{"text":"Thank you.","start_word":485,"end_word":486,"sentiment":"positive","sentiment_score":0.530951738357544},{"text":"Okay.","start_word":487,"end_word":487,"sentiment":"neutral","sentiment_score":0.1909769177436829},{"text":"All goods for your August payment, it has been successfully processed. So shortly, you will receive your payment receipt to your email address.","start_word":488,"end_word":510,"sentiment":"positive","sentiment_score":0.483238160610199},{"text":"And would you like me to set up your direct debit using your new card details? Correct. Yep. Okay. Sure. So card number first, please. 4622. Mhmm. Oh, actually, can you just do account number? I gotta activate this card. Oh, yeah. We can set it up using your bank account. Yeah. No. No. Thank you. Yeah. I pray sorry for the Yeah. whole mess around. It's okay. Let me just go back and then select bank account. Bank account. Bank account. Okay. May I have your BSD number, please? Yeah. BSB is 923100 Thank you. 923100. Account number, please? 32039740 Thank you. 320397401. Thank you. And the name as it appears is the same as your Airtel account, one. Correct. Peter McCusman? Yep. Thank you. And is this a checking or savings? Savings.","start_word":511,"end_word":644,"sentiment":"neutral","sentiment_score":0.051455579698085785},{"text":"Savings. Wonderful. Let me just select. And then once this successfully submitted, you'll also receive the direct debit service agreement for your reference to be sent to your email address.","start_word":645,"end_word":674,"sentiment":"positive","sentiment_score":0.385576456785202},{"text":"And, usually, we are our back end is processing all direct debit between eight till the tenth, the latest the '11. And then once it's processed, monthly basis, you'll receive the payment receipt. And then if there's any problem, we will go ahead and get in touch Okay. No worries.","start_word":675,"end_word":724,"sentiment":"neutral","sentiment_score":0.23625101149082184},{"text":"with Thank you. you very Alright? much Alright. for that. Thank you so much, Peter, and have a good day. You too.","start_word":725,"end_word":746,"sentiment":"positive","sentiment_score":0.6192134456201033},{"text":"Bye bye.","start_word":747,"end_word":748,"sentiment":"neutral","sentiment_score":0.31747275590896606},{"text":"Thank you. Be safe.","start_word":749,"end_word":752,"sentiment":"positive","sentiment_score":0.5815020203590393},{"text":"Bye bye.","start_word":753,"end_word":754,"sentiment":"neutral","sentiment_score":0.2281714230775833}],"average":{"sentiment":"neutral","sentiment_score":0.11943920730450833}}}}