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That's okay. Friday afternoon. It's yeah. So, Betty, sorry. What is the business name? SWM Consulting. Okay. And so how is how are you involved with this application? Yeah. So we're doing the flood assessment for the property, and we're just inquiring to get a hydrograph for our assessment. Yeah. Yeah. So they've requested a flood flood impact assessment to be completed, and we're gonna do that for the client. Yeah. That's okay. What the documentation is this? So, Betty, when you say you're requesting a HydraGraft Yep. Was it yep. Sorry. Was there an email sent? Or Yes. I sent an email on the July 13, and I followed up earlier this week as well. The DevConnect email? Yes. It was how how how precise it need to be? It's quite long. It's just I we've got HYDRA draft request. It starts at 20 61471 at the beginning, if that helps, and the subject line. Yep. Okay. So give me one moment. Yeah. All good. K. Amazing. Thank you. Have you been lucky enough to see a platypus or do you hear frogs croaking? Let us know by downloading the Melbourne Water Frog or Platypus Spot apps, both available from the Apple App Store or Google Play. If you're calling today to pay your water bill or organize your water connection, please call your local water retailer. To be transferred to your retailer, press pass and select option 1. If you've been lucky enough to see a platypus support, do you hear frogs croaking? Let us know by downloading the Melbourne Water Frog or Platypus Spot apps, both available from the Apple App Store or Google Play. With just a few taps, you can increase our knowledge of Platypus populations in Melbourne. Each sighting and recording helps Melbourne Water to manage waterway health. Melbourne Water supports a variety of activities that help the community understand who we are, what we do, and how they can join us in enhancing life and livability. To find out about the types of funding and support we offer, head to get involved on our Melbourne Water website and visit a try for funding for more information. Are you aware that the Melbourne Water River Health Incentives Program has provided over 12 thousand grants to over four thousand six 100 participants in the last ten years? The river health incentives program contributes to weed control, vegetation management, and planting with over three million plants so far and the installation of fencing along our waterways. That's like fencing from Melbourne to Byron Bay. For more information, click get involved on our website. Not sure if there's a Melbourne Water project in your area? Head to melbournewater.com .a u and click on what we do, then projects in Melbourne. Sure. If you're calling today to pay your water bill or organize your water connection, please call local payment. Transfer and select. Yes. Oh, okay. Hold on. We're good. No. That's okay. Yeah. On this case, it's an electric key. Okay. And how many times is Okay. That's all that said. Okay. Awesome. Thank you for that. Thank you. Thanks. Bye. 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recorded for quality and training purposes. Hi. This is Maddie. I'm just calling from SWM Consulting. I'm just calling up about a hydrograph request for a property.\n\nYeah. Awesome. Thank you. That's okay. Friday afternoon.\n\nIt's yeah. So, Betty, sorry. What is the business name? SWM Consulting. Okay.\n\nAnd so how is how are you involved with this application? Yeah. So we're doing the flood assessment for the property, and we're just inquiring to get a hydrograph for our assessment. Yeah. Yeah.\n\nSo they've requested a flood flood impact assessment to be completed, and we're gonna do that for the client. Yeah. That's okay. What the documentation is this? So, Betty, when you say you're requesting a HydraGraft Yep.\n\nWas it yep. Sorry. Was there an email sent? Or Yes. I sent an email on the July 13, and I followed up earlier this week as well.\n\nThe DevConnect email? Yes. It was how how how precise it need to be? It's quite long. It's just I we've got HYDRA draft request.\n\nIt starts at 20 61471 at the beginning, if that helps, and the subject line. Yep. Okay. So give me one moment. Yeah.\n\nAll good. K. Amazing. Thank you. Have you been lucky enough to see a platypus or do you hear frogs croaking?\n\nLet us know by downloading the Melbourne Water Frog or Platypus Spot apps, both available from the Apple App Store or Google Play. If you're calling today to pay your water bill or organize your water connection, please call your local water retailer. To be transferred to your retailer, press pass and select option 1. If you've been lucky enough to see a platypus support, do you hear frogs croaking? Let us know by downloading the Melbourne Water Frog or Platypus Spot apps, both available from the Apple App Store or Google Play.\n\nWith just a few taps, you can increase our knowledge of Platypus populations in Melbourne. Each sighting and recording helps Melbourne Water to manage waterway health. Melbourne Water supports a variety of activities that help the community understand who we are, what we do, and how they can join us in enhancing life and livability. To find out about the types of funding and support we offer, head to get involved on our Melbourne Water website and visit a try for funding for more information. Are you aware that the Melbourne Water River Health Incentives Program has provided over 12 thousand grants to over four thousand six 100 participants in the last ten years?\n\nThe river health incentives program contributes to weed control, vegetation management, and planting with over three million plants so far and the installation of fencing along our waterways. That's like fencing from Melbourne to Byron Bay. For more information, click get involved on our website. Not sure if there's a Melbourne Water project in your area? Head to melbournewater.com .a u and click on what we do, then projects in Melbourne.\n\nSure. If you're calling today to pay your water bill or organize your water connection, please call local payment. Transfer and select. Yes. Oh, okay.\n\nHold on. We're good. No. That's okay. Yeah.\n\nOn this case, it's an electric key. Okay. And how many times is Okay. That's all that said. Okay.\n\nAwesome. Thank you for that. Thank you. Thanks. Bye.\n\nYou too.","paragraphs":[{"sentences":[{"text":"Be recorded for quality and training purposes.","start":4.72,"end":7.14,"sentiment":"neutral","sentiment_score":0.02314028576282518},{"text":"Hi.","start":63.64,"end":64.12,"sentiment":"neutral","sentiment_score":0.059721119701862335},{"text":"This is Maddie.","start":64.12,"end":64.92,"sentiment":"neutral","sentiment_score":0.05708803857366244},{"text":"I'm just calling from SWM Consulting.","start":64.92,"end":66.78,"sentiment":"neutral","sentiment_score":0.04813825711607933},{"text":"I'm just calling up about a hydrograph request for a property.","start":67.475,"end":71.895,"sentiment":"neutral","sentiment_score":0.04221073504198681}],"sentiment":"neutral","sentiment_score":0.040932673711462746,"num_words":28,"start":4.72,"end":71.895},{"sentences":[{"text":"Yeah.","start":80.674995,"end":80.91499,"sentiment":"neutral","sentiment_score":0.26256459951400757},{"text":"Awesome.","start":80.91499,"end":81.395,"sentiment":"positive","sentiment_score":0.5317137241363525},{"text":"Thank you.","start":81.395,"end":82.134995,"sentiment":"positive","sentiment_score":0.4952181428670883},{"text":"That's okay.","start":94.7,"end":95.44,"sentiment":"neutral","sentiment_score":-0.08841556683182716},{"text":"Friday afternoon.","start":95.5,"end":96.3,"sentiment":"neutral","sentiment_score":-0.04278751090168953}],"sentiment":"neutral","sentiment_score":0.19028855673968792,"num_words":8,"start":80.674995,"end":96.3},{"sentences":[{"text":"It's yeah.","start":96.3,"end":97.119995,"sentiment":"neutral","sentiment_score":-0.03767904080450535},{"text":"So, Betty, sorry.","start":100.475,"end":102.075,"sentiment":"neutral","sentiment_score":-0.12518043319384256},{"text":"What is the business name?","start":102.075,"end":103.695,"sentiment":"neutral","sentiment_score":-0.048754823952913286},{"text":"SWM Consulting.","start":104.315,"end":105.615,"sentiment":"neutral","sentiment_score":-0.022949377074837685},{"text":"Okay.","start":109.515,"end":110.015,"sentiment":"neutral","sentiment_score":0.008383413776755333}],"sentiment":"neutral","sentiment_score":-0.056322218563694224,"num_words":13,"start":96.3,"end":110.015},{"sentences":[{"text":"And so how is how are you involved with this application?","start":111.195,"end":114.63,"sentiment":"neutral","sentiment_score":0.00695557909255678},{"text":"Yeah.","start":115.09,"end":115.329994,"sentiment":"neutral","sentiment_score":0.010358130559325218},{"text":"So we're doing the flood assessment for the property, and we're just inquiring to get a hydrograph for our assessment.","start":115.329994,"end":123.59,"sentiment":"neutral","sentiment_score":0.014480711240321398},{"text":"Yeah.","start":130.685,"end":130.925,"sentiment":"neutral","sentiment_score":0.020663641393184665},{"text":"Yeah.","start":130.925,"end":131.165,"sentiment":"neutral","sentiment_score":-0.01975802332162857}],"sentiment":"neutral","sentiment_score":0.011099686572218643,"num_words":34,"start":111.195,"end":131.165},{"sentences":[{"text":"So they've requested a flood flood impact assessment to be completed, and we're gonna do that for the client.","start":131.165,"end":137.58499,"sentiment":"neutral","sentiment_score":0.11456546246221191},{"text":"Yeah.","start":144.08,"end":144.40001,"sentiment":"neutral","sentiment_score":0.12589408457279205},{"text":"That's okay.","start":144.40001,"end":145.14,"sentiment":"neutral","sentiment_score":0.19325390458106995},{"text":"What the documentation is this?","start":148.56,"end":150.42,"sentiment":"neutral","sentiment_score":-0.008677777089178561},{"text":"So, Betty, when you say you're requesting a HydraGraft Yep.","start":150.64,"end":154.5,"sentiment":"neutral","sentiment_score":0.01559154991991818}],"sentiment":"neutral","sentiment_score":0.07572087281811479,"num_words":37,"start":131.165,"end":154.5},{"sentences":[{"text":"Was it yep.","start":154.875,"end":156.955,"sentiment":"neutral","sentiment_score":-0.02926917498310407},{"text":"Sorry.","start":156.955,"end":157.19499,"sentiment":"neutral","sentiment_score":-0.052462752908468246},{"text":"Was there an email sent?","start":157.19499,"end":158.95499,"sentiment":"neutral","sentiment_score":-0.034276729077100755},{"text":"Or Yes.","start":158.95499,"end":159.75499,"sentiment":"neutral","sentiment_score":0.008949313312768936},{"text":"I sent an email on the July 13, and I followed up earlier this week as well.","start":159.75499,"end":166.25499,"sentiment":"neutral","sentiment_score":0.06856247004778947}],"sentiment":"neutral","sentiment_score":0.03113595336409552,"num_words":28,"start":154.875,"end":166.25499},{"sentences":[{"text":"The DevConnect email?","start":173.53,"end":174.98999,"sentiment":"neutral","sentiment_score":0.04703625664114952},{"text":"Yes.","start":182.665,"end":183.165,"sentiment":"neutral","sentiment_score":0.013337359763681889},{"text":"It was how how how precise it need to be?","start":184.025,"end":189.625,"sentiment":"neutral","sentiment_score":-0.027340003475546836},{"text":"It's quite long.","start":189.625,"end":190.605,"sentiment":"neutral","sentiment_score":-0.21794991195201874},{"text":"It's just I we've got HYDRA draft 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okay.","start":577.74,"end":578.62,"sentiment":"neutral","sentiment_score":-0.02571675553917885}],"sentiment":"neutral","sentiment_score":0.007877191230654716,"num_words":25,"start":426.88,"end":578.62},{"sentences":[{"text":"Hold on.","start":578.62,"end":579.33997,"sentiment":"neutral","sentiment_score":-0.05100029706954956},{"text":"We're good.","start":579.33997,"end":580.16,"sentiment":"neutral","sentiment_score":0.04500391520559788},{"text":"No.","start":580.3,"end":580.54,"sentiment":"neutral","sentiment_score":-0.08703829348087311},{"text":"That's okay.","start":580.54,"end":581.36,"sentiment":"neutral","sentiment_score":-0.058280354365706444},{"text":"Yeah.","start":581.82,"end":582.14,"sentiment":"neutral","sentiment_score":0.02637932077050209}],"sentiment":"neutral","sentiment_score":-0.02365155564621091,"num_words":8,"start":578.62,"end":582.14},{"sentences":[{"text":"On this case, it's an electric 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you.","start":608.64,"end":609.28,"sentiment":"positive","sentiment_score":0.7243804335594177},{"text":"Thanks.","start":609.28,"end":609.78,"sentiment":"positive","sentiment_score":0.6901909112930298},{"text":"Bye.","start":609.92004,"end":610.42004,"sentiment":"positive","sentiment_score":0.5539020299911499}],"sentiment":"positive","sentiment_score":0.7360008955001831,"num_words":9,"start":602.465,"end":610.42004},{"sentences":[{"text":"You too.","start":611.44,"end":612.18005,"sentiment":"positive","sentiment_score":0.3943767100572586}],"sentiment":"positive","sentiment_score":0.3943767100572586,"num_words":2,"start":611.44,"end":612.18005}]}}]},{"alternatives":[{"transcript":"Welcome to Melbourne Water's customer service center. Your call will be recorded for quality and training purposes. If you do not want your call to be recorded, please advise the officer handling your inquiry. For more information about our privacy policy, press 9. Please select from the following options. For all development, flood level, stormwater connection, and building inquiries, press 1. For inquiries about your water bill, water connections, or disconnections, water quality, water leak. To assist your call today, if you have an existing Melbourne Water reference number, enter it now, excluding letters and special characters followed by the hash key. If you don't have a reference number, press the hash key. Melbourne Water. Welcome to Melbourne Water. My name is Matisse. How can I help you today? Right. Okay. So I can see you've entered a reference there, Maddie. Let me just bring that up. Thanks. Yeah. No worries at all. Let me just bring that up on my system. Sorry. The system's just being a little bit slow at the moment, Maddie. My apologies. Okay. So, Maddie, sorry. I didn't quite catch the business name before. SWM Consulting. Right. Okay. And so how is how are you involved with this application? Right. And this has been requested through this application, has it? Right. Okay. Okay. So bear with me. Just having a yep. So I'm just having a look now at the documentation. Is this so, Maddie, when you say you're requesting a hydrograph, was this an yeah. Sorry. Was there an email sent or anything like that? Right. Okay. And what email address did you send it to? Okay. And and can I just confirm what was in the subject line in order to track it down? Okay. Right. Okay. Actually, I think I can see the email that you've sent here. Okay. So yep. Yep. Absolutely. Okay. So, look, bear with me one moment. Let me just see if I can get through to the case officer for this, Maddie. One moment. If you're calling today to pay your water bill or organize your water connection, please call your local water retailer. To be transferred to your retailer, press hash and select option 1. Have you been lucky enough to see a platypus, or do you hear frogs croaking? Let us know by downloading the Melbourne Water Frog or Platypus Spot apps, both available from the Apple App Store or Google Play. If you're calling today to pay your water bill or organize your water connection, please call your local water retailer. To be transferred to your retailer, press hash and select option 1. Have you been lucky enough to see a platypus, or do you hear frogs croaking? Let us know by downloading the Melbourne Water Frog or Platypus Spot apps, both available from the Apple App Store or Google Play. With just a few taps, you can increase our knowledge of platypus populations in Melbourne. Each sighting and recording helps Melbourne Water to manage waterway health. Melbourne Water supports a variety of activities that help the community understand who we are, what we do, and how they can join us in enhancing life and livability. To find out about the types of funding and support we offer, head to get involved on our Melbourne Water website and visit apply for funding for more information. Are you aware that the Melbourne Water River Health Incentives Program has provided over 12 thousand grants to over 4,006 100 participants in the last 10 years? The River Health Incentives program contributes to weed control, vegetation management, and planting with over three million plants so far and the installation of fencing along our waterways. That's like fencing from Melbourne to Byron Bay. For more information, click get involved on our website. Not sure if there's a Melbourne Water project in your area? Head to Melbourne Water dot com dot a u and click on what we do, then projects in Melbourne. Not sure if there's a Melbourne Water project in your area? Head to melbournewater.com.au and click on what we do, then projects in Melbourne. If you're calling today to pay your water bill or organize your water connection, please call your local water retailer. To be transferred to your retailer, press hash and select option one. Have you been lucky enough to see a platypus, or do you hear frogs croaking? Let us know by downloading the Melbourne Water Frog or Platypus Spot apps, both available from the Apple App Store or Google Play. With just a few taps, you can increase our knowledge of platypus populations in Melbourne. Each sighting and recording helps Melbourne Water to manage waterway health. Melbourne Water supports a variety of activities that help the community understand who we are, what we do, and how they can join us in enhancing life and livability. To find out about the types of funding and support we offer, head to get involved on our Melbourne Water website and visit apply for funding for more information. Are you aware that the Melbourne Water River Health Incentives Program has provided over 12,000 grants to over 4,600 participants in the last ten years? The River Health Incentives Program contributes to weed control, vegetation management, and planting with over 3,000,000 plants so far and the installation of fencing along our waterways. That's like fencing from Melbourne to Byron Bay. For more information, click get involved on our website. Not sure if there's Are you there, Maddie? Oh, great. Thanks for holding there. I'm sorry for the long wait. So I've just cons yep. So I've just confirmed this is actually still being looked into for you. And what I yeah. And what I've been advised so this there's a deadline for this for the August 7, and I've been advised that you you should get a response to that before that date. Not a problem at all, Maddie. Thank you. Have a great weekend. Thanks. Bye. Melbourne Water would appreciate some feedback about your experience today. There are three quick questions. Was your inquiry resolved today? Please press 1 for yes, 2 for no, or 3 for too early to 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to Melbourne Water's customer service center. Your call will be recorded for quality and training purposes. If you do not want your call to be recorded, please advise the officer handling your inquiry. For more information about our privacy policy, press 9. Please select from the following options.\n\nFor all development, flood level, stormwater connection, and building inquiries, press 1. For inquiries about your water bill, water connections, or disconnections, water quality, water leak. To assist your call today, if you have an existing Melbourne Water reference number, enter it now, excluding letters and special characters followed by the hash key. If you don't have a reference number, press the hash key. Melbourne Water.\n\nWelcome to Melbourne Water. My name is Matisse. How can I help you today? Right. Okay.\n\nSo I can see you've entered a reference there, Maddie. Let me just bring that up. Thanks. Yeah. No worries at all.\n\nLet me just bring that up on my system. Sorry. The system's just being a little bit slow at the moment, Maddie. My apologies. Okay.\n\nSo, Maddie, sorry. I didn't quite catch the business name before. SWM Consulting. Right. Okay.\n\nAnd so how is how are you involved with this application? Right. And this has been requested through this application, has it? Right. Okay.\n\nOkay. So bear with me. Just having a yep. So I'm just having a look now at the documentation. Is this so, Maddie, when you say you're requesting a hydrograph, was this an yeah.\n\nSorry. Was there an email sent or anything like that? Right. Okay. And what email address did you send it to?\n\nOkay. And and can I just confirm what was in the subject line in order to track it down? Okay. Right. Okay.\n\nActually, I think I can see the email that you've sent here. Okay. So yep. Yep. Absolutely.\n\nOkay. So, look, bear with me one moment. Let me just see if I can get through to the case officer for this, Maddie. One moment. If you're calling today to pay your water bill or organize your water connection, please call your local water retailer.\n\nTo be transferred to your retailer, press hash and select option 1. Have you been lucky enough to see a platypus, or do you hear frogs croaking? Let us know by downloading the Melbourne Water Frog or Platypus Spot apps, both available from the Apple App Store or Google Play. If you're calling today to pay your water bill or organize your water connection, please call your local water retailer. To be transferred to your retailer, press hash and select option 1.\n\nHave you been lucky enough to see a platypus, or do you hear frogs croaking? Let us know by downloading the Melbourne Water Frog or Platypus Spot apps, both available from the Apple App Store or Google Play. With just a few taps, you can increase our knowledge of platypus populations in Melbourne. Each sighting and recording helps Melbourne Water to manage waterway health. Melbourne Water supports a variety of activities that help the community understand who we are, what we do, and how they can join us in enhancing life and livability.\n\nTo find out about the types of funding and support we offer, head to get involved on our Melbourne Water website and visit apply for funding for more information. Are you aware that the Melbourne Water River Health Incentives Program has provided over 12 thousand grants to over 4,006 100 participants in the last 10 years? The River Health Incentives program contributes to weed control, vegetation management, and planting with over three million plants so far and the installation of fencing along our waterways. That's like fencing from Melbourne to Byron Bay. For more information, click get involved on our website.\n\nNot sure if there's a Melbourne Water project in your area? Head to Melbourne Water dot com dot a u and click on what we do, then projects in Melbourne. Not sure if there's a Melbourne Water project in your area? Head to melbournewater.com.au and click on what we do, then projects in Melbourne. If you're calling today to pay your water bill or organize your water connection, please call your local water retailer.\n\nTo be transferred to your retailer, press hash and select option one. Have you been lucky enough to see a platypus, or do you hear frogs croaking? Let us know by downloading the Melbourne Water Frog or Platypus Spot apps, both available from the Apple App Store or Google Play. With just a few taps, you can increase our knowledge of platypus populations in Melbourne. Each sighting and recording helps Melbourne Water to manage waterway health.\n\nMelbourne Water supports a variety of activities that help the community understand who we are, what we do, and how they can join us in enhancing life and livability. To find out about the types of funding and support we offer, head to get involved on our Melbourne Water website and visit apply for funding for more information. Are you aware that the Melbourne Water River Health Incentives Program has provided over 12,000 grants to over 4,600 participants in the last ten years? The River Health Incentives Program contributes to weed control, vegetation management, and planting with over 3,000,000 plants so far and the installation of fencing along our waterways. That's like fencing from Melbourne to Byron Bay.\n\nFor more information, click get involved on our website. Not sure if there's Are you there, Maddie? Oh, great. Thanks for holding there. I'm sorry for the long wait.\n\nSo I've just cons yep. So I've just confirmed this is actually still being looked into for you. And what I yeah. And what I've been advised so this there's a deadline for this for the August 7, and I've been advised that you you should get a response to that before that date. Not a problem at all, Maddie.\n\nThank you. Have a great weekend. Thanks. Bye. Melbourne Water would appreciate some feedback about your experience today.\n\nThere are three quick questions. Was your inquiry resolved today? Please press 1 for yes, 2 for no, or 3 for too early to tell.","paragraphs":[{"sentences":[{"text":"Welcome to Melbourne Water's customer service center.","start":0.56,"end":3.3,"sentiment":"neutral","sentiment_score":0.17446903671537126},{"text":"Your call will be recorded for quality and training purposes.","start":3.52,"end":6.58,"sentiment":"neutral","sentiment_score":0.04331633411347866},{"text":"If you do not want your call to be recorded, please advise the officer handling your inquiry.","start":6.7999997,"end":11.46,"sentiment":"neutral","sentiment_score":-0.058763793724424696},{"text":"For more information about our privacy policy, press 9.","start":11.759999,"end":15.299999,"sentiment":"neutral","sentiment_score":0.0046916381559438175},{"text":"Please select from the following options.","start":17.445,"end":19.465,"sentiment":"neutral","sentiment_score":0.02226474384466807}],"sentiment":"neutral","sentiment_score":0.016964802271401395,"num_words":49,"start":0.56,"end":19.465},{"sentences":[{"text":"For all development, flood level, stormwater connection, and building inquiries, press 1.","start":19.765,"end":26.185,"sentiment":"neutral","sentiment_score":0.02542214219768842},{"text":"For inquiries about your water bill, water connections, or disconnections, water quality, water leak.","start":26.244999,"end":32.72,"sentiment":"neutral","sentiment_score":0.021988345310091972},{"text":"To assist your call today, if you have an existing Melbourne Water reference number, enter it now, excluding letters and special characters followed by the hash key.","start":33.66,"end":42.86,"sentiment":"neutral","sentiment_score":0.03232124513360085},{"text":"If you don't have a reference number, press the hash key.","start":42.86,"end":45.885,"sentiment":"neutral","sentiment_score":-0.0004924190526997501},{"text":"Melbourne Water.","start":56.524998,"end":57.664997,"sentiment":"neutral","sentiment_score":0.03647033777087927}],"sentiment":"neutral","sentiment_score":0.02353182159519444,"num_words":66,"start":19.765,"end":57.664997},{"sentences":[{"text":"Welcome to Melbourne Water.","start":58.33,"end":59.45,"sentiment":"neutral","sentiment_score":0.20735391974449158},{"text":"My name is Matisse.","start":59.45,"end":60.41,"sentiment":"positive","sentiment_score":0.3398986756801605},{"text":"How can I help you today?","start":60.41,"end":61.71,"sentiment":"neutral","sentiment_score":0.27242474257946014},{"text":"Right.","start":74.185005,"end":74.585,"sentiment":"neutral","sentiment_score":0.03892230987548828},{"text":"Okay.","start":74.585,"end":75.085,"sentiment":"neutral","sentiment_score":0.04801948741078377}],"sentiment":"neutral","sentiment_score":0.24440628965385258,"num_words":16,"start":58.33,"end":75.085},{"sentences":[{"text":"So I can see you've entered a reference there, Maddie.","start":75.465004,"end":77.945,"sentiment":"neutral","sentiment_score":0.05203076899051666},{"text":"Let me just bring that up.","start":77.945,"end":79.485,"sentiment":"neutral","sentiment_score":0.052773574367165565},{"text":"Thanks.","start":81.305,"end":81.805,"sentiment":"positive","sentiment_score":0.5706210136413574},{"text":"Yeah.","start":82.505005,"end":82.825005,"sentiment":"neutral","sentiment_score":0.12241289764642715},{"text":"No worries at all.","start":82.825005,"end":83.785,"sentiment":"neutral","sentiment_score":0.0249026189558208}],"sentiment":"neutral","sentiment_score":0.07407243287360127,"num_words":22,"start":75.465004,"end":83.785},{"sentences":[{"text":"Let me just bring that up on my system.","start":83.785,"end":85.805,"sentiment":"neutral","sentiment_score":0.011609660668505562},{"text":"Sorry.","start":90.73,"end":90.97,"sentiment":"neutral","sentiment_score":-0.13276751339435575},{"text":"The system's just being a little bit slow at the moment, Maddie.","start":90.97,"end":93.130005,"sentiment":"neutral","sentiment_score":-0.2610119233528773},{"text":"My apologies.","start":93.130005,"end":93.87,"sentiment":"neutral","sentiment_score":-0.3068939596414566},{"text":"Okay.","start":94.73,"end":95.23,"sentiment":"neutral","sentiment_score":-0.071774423122406}],"sentiment":"neutral","sentiment_score":-0.1538394396007061,"num_words":25,"start":83.785,"end":95.23},{"sentences":[{"text":"So, Maddie, sorry.","start":99.585,"end":100.385,"sentiment":"neutral","sentiment_score":-0.07055333132545154},{"text":"I didn't quite catch the business name before.","start":100.385,"end":102.485,"sentiment":"neutral","sentiment_score":-0.11955675389617682},{"text":"SWM Consulting.","start":106.545,"end":107.845,"sentiment":"neutral","sentiment_score":-0.016024822369217873},{"text":"Right.","start":107.985,"end":108.305,"sentiment":"neutral","sentiment_score":0.0014856262132525444},{"text":"Okay.","start":108.305,"end":108.805,"sentiment":"neutral","sentiment_score":0.0058641694486141205}],"sentiment":"neutral","sentiment_score":-0.07952092494815588,"num_words":15,"start":99.585,"end":108.805},{"sentences":[{"text":"And so how is how are you involved with this application?","start":110.065,"end":113.205,"sentiment":"neutral","sentiment_score":0.01021415570920164},{"text":"Right.","start":125.79,"end":126.29,"sentiment":"neutral","sentiment_score":0.034559983760118484},{"text":"And this has been requested through this application, has it?","start":126.35,"end":129.195,"sentiment":"neutral","sentiment_score":0.016473846696317195},{"text":"Right.","start":139.035,"end":139.43501,"sentiment":"neutral","sentiment_score":0.08622986078262329},{"text":"Okay.","start":139.43501,"end":139.93501,"sentiment":"neutral","sentiment_score":0.07092516124248505}],"sentiment":"neutral","sentiment_score":0.01953371606456737,"num_words":24,"start":110.065,"end":139.93501},{"sentences":[{"text":"Okay.","start":140.875,"end":141.375,"sentiment":"neutral","sentiment_score":0.06181696802377701},{"text":"So bear with me.","start":141.51501,"end":143.05501,"sentiment":"neutral","sentiment_score":0.07358437404036522},{"text":"Just having a yep.","start":144.55,"end":145.99,"sentiment":"neutral","sentiment_score":0.1349459681659937},{"text":"So I'm just having a look now at the documentation.","start":145.99,"end":148.17,"sentiment":"neutral","sentiment_score":0.04197370298206806},{"text":"Is this so, Maddie, when you say you're requesting a hydrograph, was this an yeah.","start":148.31,"end":155.51001,"sentiment":"neutral","sentiment_score":-0.0018460928462445737}],"sentiment":"neutral","sentiment_score":0.03788188158753602,"num_words":34,"start":140.875,"end":155.51001},{"sentences":[{"text":"Sorry.","start":155.51001,"end":155.83,"sentiment":"neutral","sentiment_score":-0.06516317278146744},{"text":"Was there an email sent or anything like that?","start":155.83,"end":159.105,"sentiment":"neutral","sentiment_score":-0.048063690670662455},{"text":"Right.","start":168.14499,"end":168.625,"sentiment":"neutral","sentiment_score":0.04419568181037903},{"text":"Okay.","start":168.625,"end":169.125,"sentiment":"neutral","sentiment_score":0.04163996875286102},{"text":"And what email address did you send it to?","start":169.42499,"end":171.84,"sentiment":"neutral","sentiment_score":0.024414683795637555}],"sentiment":"neutral","sentiment_score":-0.009150884956831024,"num_words":21,"start":155.51001,"end":171.84},{"sentences":[{"text":"Okay.","start":176.64,"end":177.14,"sentiment":"neutral","sentiment_score":0.032809555530548096},{"text":"And and can I just confirm what was in the subject line in order to track it down?","start":177.2,"end":182.9,"sentiment":"neutral","sentiment_score":0.04421257238007254},{"text":"Okay.","start":191.515,"end":192.015,"sentiment":"neutral","sentiment_score":-0.015065811574459076},{"text":"Right.","start":196.475,"end":196.875,"sentiment":"neutral","sentiment_score":0.01891050860285759},{"text":"Okay.","start":196.875,"end":197.375,"sentiment":"neutral","sentiment_score":0.008626817725598812}],"sentiment":"neutral","sentiment_score":0.038232153323902326,"num_words":22,"start":176.64,"end":197.375},{"sentences":[{"text":"Actually, I think I can see the email that you've sent here.","start":198.87,"end":201.77,"sentiment":"neutral","sentiment_score":0.02332426592086752},{"text":"Okay.","start":202.95,"end":203.45,"sentiment":"neutral","sentiment_score":0.020262237638235092},{"text":"So yep.","start":203.98999,"end":207.61,"sentiment":"neutral","sentiment_score":0.024445831775665283},{"text":"Yep.","start":210.31,"end":210.79,"sentiment":"neutral","sentiment_score":0.1338333636522293},{"text":"Absolutely.","start":210.79,"end":211.29,"sentiment":"neutral","sentiment_score":0.2808873653411865}],"sentiment":"neutral","sentiment_score":0.044927401249023044,"num_words":17,"start":198.87,"end":211.29},{"sentences":[{"text":"Okay.","start":212.225,"end":212.725,"sentiment":"neutral","sentiment_score":0.16085077822208405},{"text":"So, look, bear with me one moment.","start":212.865,"end":214.545,"sentiment":"neutral","sentiment_score":0.055710248116936},{"text":"Let me just see if I can get through to the case officer for this, Maddie.","start":214.545,"end":217.605,"sentiment":"neutral","sentiment_score":0.13780147104989737},{"text":"One moment.","start":217.825,"end":218.565,"sentiment":"neutral","sentiment_score":0.2868565171957016},{"text":"If you're calling today to pay your water bill or organize your water connection, please call your local water retailer.","start":229.03,"end":235.85,"sentiment":"neutral","sentiment_score":0.1495685549452901}],"sentiment":"neutral","sentiment_score":0.13740717793774346,"num_words":46,"start":212.225,"end":235.85},{"sentences":[{"text":"To be transferred to your retailer, press hash and select option 1.","start":236.15001,"end":241.05,"sentiment":"neutral","sentiment_score":0.004772737467040618},{"text":"Have you been lucky enough to see a platypus, or do you hear frogs croaking?","start":255.5,"end":260.08002,"sentiment":"neutral","sentiment_score":-0.012078429386019707},{"text":"Let us know by downloading the Melbourne Water Frog or Platypus Spot apps, both available from the Apple App Store or Google Play.","start":260.94,"end":269.6,"sentiment":"neutral","sentiment_score":-0.0010728697980875554},{"text":"If you're calling today to pay your water bill or organize your water connection, please call your local water retailer.","start":279.375,"end":286.19998,"sentiment":"neutral","sentiment_score":-0.0219389398873318},{"text":"To be transferred to your retailer, press hash and select option 1.","start":286.5,"end":291.4,"sentiment":"neutral","sentiment_score":-0.0071131547447294}],"sentiment":"neutral","sentiment_score":-0.008203856722258667,"num_words":82,"start":236.15001,"end":291.4},{"sentences":[{"text":"Have you been lucky enough to see a platypus, or do you hear frogs croaking?","start":305.805,"end":310.465,"sentiment":"neutral","sentiment_score":-0.004638313253720601},{"text":"Let us know by downloading the Melbourne Water Frog or Platypus Spot apps, both available from the Apple App Store or Google Play.","start":311.245,"end":319.94998,"sentiment":"neutral","sentiment_score":0.0063143924040638885},{"text":"With just a few taps, you can increase our knowledge of platypus populations in Melbourne.","start":320.00998,"end":325.31,"sentiment":"neutral","sentiment_score":0.04759102091193199},{"text":"Each sighting and recording helps Melbourne Water to manage waterway health.","start":325.44998,"end":330.19,"sentiment":"neutral","sentiment_score":0.02043004689568823},{"text":"Melbourne Water supports a variety of activities that help the community understand who we are, what we do, and how they can join us in enhancing life and livability.","start":334.295,"end":343.595,"sentiment":"positive","sentiment_score":0.3823272606422161}],"sentiment":"neutral","sentiment_score":0.1301262657488546,"num_words":93,"start":305.805,"end":343.595},{"sentences":[{"text":"To find out about the types of funding and support we offer, head to get involved on our Melbourne Water website and visit apply for funding for more information.","start":344.055,"end":353.01,"sentiment":"neutral","sentiment_score":0.056763258987459646},{"text":"Are you aware that the Melbourne Water River Health Incentives Program has provided over 12 thousand grants to over 4,006 100 participants in the last 10 years?","start":353.47,"end":364.355,"sentiment":"neutral","sentiment_score":0.03366679994872323},{"text":"The River Health Incentives program contributes to weed control, vegetation management, and planting with over three million plants so far and the installation of fencing along our waterways.","start":364.415,"end":376.19998,"sentiment":"neutral","sentiment_score":0.08315144179921065},{"text":"That's like fencing from Melbourne to Byron Bay.","start":376.5,"end":379.56,"sentiment":"neutral","sentiment_score":0.009565839194692671},{"text":"For more information, click get involved on our website.","start":379.86,"end":383.0,"sentiment":"neutral","sentiment_score":0.01883351927002271}],"sentiment":"neutral","sentiment_score":0.05078620660017327,"num_words":101,"start":344.055,"end":383.0},{"sentences":[{"text":"Not sure if there's a Melbourne Water project in your area?","start":393.365,"end":396.585,"sentiment":"neutral","sentiment_score":-0.08007849075577476},{"text":"Head to Melbourne Water dot com dot a u and click on what we do, then projects in Melbourne.","start":396.965,"end":404.12,"sentiment":"neutral","sentiment_score":-0.0061681209818312994},{"text":"Not sure if there's a Melbourne Water project in your area?","start":425.315,"end":428.535,"sentiment":"neutral","sentiment_score":-0.02654557302594185},{"text":"Head to melbournewater.com.au and click on what we do, then projects in Melbourne.","start":428.83502,"end":436.02,"sentiment":"neutral","sentiment_score":0.023625676209727924},{"text":"If you're calling today to pay your water bill or organize your water connection, please call your local water retailer.","start":456.26,"end":463.08002,"sentiment":"neutral","sentiment_score":0.01063665640540421}],"sentiment":"neutral","sentiment_score":-0.010874215857929562,"num_words":74,"start":393.365,"end":463.08002},{"sentences":[{"text":"To be transferred to your retailer, press hash and select option one.","start":463.46002,"end":468.36002,"sentiment":"neutral","sentiment_score":0.009784245708336433},{"text":"Have you been lucky enough to see a platypus, or do you hear frogs croaking?","start":482.84,"end":487.42,"sentiment":"neutral","sentiment_score":0.07557436774174373},{"text":"Let us know by downloading the Melbourne Water Frog or Platypus Spot apps, both available from the Apple App Store or Google Play.","start":488.28,"end":496.95502,"sentiment":"neutral","sentiment_score":0.12523651349803674},{"text":"With just a few taps, you can increase our knowledge of platypus populations in Melbourne.","start":497.095,"end":502.23502,"sentiment":"neutral","sentiment_score":0.22072052359580993},{"text":"Each sighting and recording helps Melbourne Water to manage waterway health.","start":502.45502,"end":507.11502,"sentiment":"neutral","sentiment_score":0.18096980113874783}],"sentiment":"neutral","sentiment_score":0.12411765712558438,"num_words":76,"start":463.46002,"end":507.11502},{"sentences":[{"text":"Melbourne Water supports a variety of activities that help the community understand who we are, what we do, and how they can join us in enhancing life and livability.","start":511.37,"end":520.51,"sentiment":"positive","sentiment_score":0.38444442173530313},{"text":"To find out about the types of funding and support we offer, head to get involved on our Melbourne Water website and visit apply for funding for more information.","start":521.05,"end":530.005,"sentiment":"neutral","sentiment_score":0.11734201913249903},{"text":"Are you aware that the Melbourne Water River Health Incentives Program has provided over 12,000 grants to over 4,600 participants in the last ten years?","start":530.38495,"end":541.27,"sentiment":"neutral","sentiment_score":0.14514268279075623},{"text":"The River Health Incentives Program contributes to weed control, vegetation management, and planting with over 3,000,000 plants so far and the installation of fencing along our waterways.","start":541.33,"end":553.03,"sentiment":"neutral","sentiment_score":0.1776001817650265},{"text":"That's like fencing from Melbourne to Byron Bay.","start":553.49,"end":556.49506,"sentiment":"neutral","sentiment_score":0.1081452677026391}],"sentiment":"neutral","sentiment_score":0.20204017715433897,"num_words":118,"start":511.37,"end":556.49506},{"sentences":[{"text":"For more information, click get involved on our website.","start":556.79504,"end":560.015,"sentiment":"neutral","sentiment_score":0.06538036465644836},{"text":"Not sure if there's Are you there, Maddie?","start":570.3,"end":573.2,"sentiment":"neutral","sentiment_score":-0.00857281096978113},{"text":"Oh, great.","start":576.14,"end":576.77997,"sentiment":"neutral","sentiment_score":0.22202105075120926},{"text":"Thanks for holding there.","start":576.77997,"end":577.74,"sentiment":"neutral","sentiment_score":0.25451935827732086},{"text":"I'm sorry for the long wait.","start":577.74,"end":579.27997,"sentiment":"neutral","sentiment_score":-0.079432912170887}],"sentiment":"neutral","sentiment_score":0.05190906399090228,"num_words":29,"start":556.79504,"end":579.27997},{"sentences":[{"text":"So I've just cons yep.","start":580.38,"end":582.38,"sentiment":"neutral","sentiment_score":-0.03792649358510971},{"text":"So I've just confirmed this is actually still being looked into for you.","start":582.38,"end":586.40497,"sentiment":"neutral","sentiment_score":0.017387050562180005},{"text":"And what I yeah.","start":587.90497,"end":589.105,"sentiment":"neutral","sentiment_score":-0.0051900281105190516},{"text":"And what I've been advised so this there's a deadline for this for the August 7, and I've been advised that you you should get a response to that before that date.","start":589.105,"end":604.71,"sentiment":"neutral","sentiment_score":-0.0012784954451490194},{"text":"Not a problem at all, Maddie.","start":604.71,"end":606.41003,"sentiment":"positive","sentiment_score":0.5198649615049362}],"sentiment":"neutral","sentiment_score":0.05156528319542607,"num_words":60,"start":580.38,"end":606.41003},{"sentences":[{"text":"Thank you.","start":606.47003,"end":607.21,"sentiment":"positive","sentiment_score":0.7687996029853821},{"text":"Have a great weekend.","start":609.19,"end":610.17004,"sentiment":"positive","sentiment_score":0.7441283911466599},{"text":"Thanks.","start":610.95,"end":611.35004,"sentiment":"positive","sentiment_score":0.6402658224105835},{"text":"Bye.","start":611.35004,"end":611.715,"sentiment":"positive","sentiment_score":0.3666861951351166},{"text":"Melbourne Water would appreciate some feedback about your experience today.","start":612.99506,"end":616.935,"sentiment":"positive","sentiment_score":0.46057785749435426}],"sentiment":"positive","sentiment_score":0.562602409058147,"num_words":18,"start":606.47003,"end":616.935},{"sentences":[{"text":"There are three quick questions.","start":617.23505,"end":618.775,"sentiment":"neutral","sentiment_score":0.08124481737613679},{"text":"Was your inquiry resolved today?","start":620.03503,"end":622.135,"sentiment":"neutral","sentiment_score":-0.00483306497335434},{"text":"Please press 1 for yes, 2 for no, or 3 for too early to tell.","start":622.435,"end":628.207,"sentiment":"neutral","sentiment_score":-0.07091593779623509}],"sentiment":"neutral","sentiment_score":-0.027267212197184563,"num_words":25,"start":617.23505,"end":628.207}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Melbourne Water's customer service center. Your call will be recorded\n\nChannel 0: Be\n\nChannel 1: for\n\nChannel 0: recorded\n\nChannel 1: quality\n\nChannel 0: for\n\nChannel 1: and training\n\nChannel 0: quality\n\nChannel 1: purposes.\n\nChannel 0: and training purposes.\n\nChannel 1: If you do not want your call to be recorded, please advise the officer handling your inquiry. For more information about our privacy policy, press 9. Please select from the following options. For all development, flood level, stormwater connection, and building inquiries, press 1. For inquiries about your water bill, water connections, or disconnections, water quality, water leak.\n\nTo assist your call today, if you have an existing Melbourne Water reference number, enter it now, excluding letters and special characters followed by the hash key. If you don't have a reference number, press the hash key. Melbourne Water. Welcome to Melbourne Water. My name is Matisse.\n\nHow can I help you today?\n\nChannel 0: Hi. This is Maddie. I'm just calling from SWM Consulting. I'm just calling up about a hydrograph request for a property.\n\nChannel 1: Right. Okay. So I can see you've entered a reference there, Maddie. Let me just bring that up.\n\nChannel 0: Yeah. Awesome.\n\nChannel 1: Thanks.\n\nChannel 0: Thank you.\n\nChannel 1: Yeah. No worries at all. Let me just bring that up on my system. Sorry. The system's just being a little bit slow at the moment, Maddie.\n\nMy apologies.\n\nChannel 0: That's\n\nChannel 1: Okay.\n\nChannel 0: okay. Friday afternoon. It's yeah.\n\nChannel 1: So, Maddie, sorry. I didn't\n\nChannel 0: So,\n\nChannel 1: quite catch the\n\nChannel 0: Betty,\n\nChannel 1: business\n\nChannel 0: sorry.\n\nChannel 1: name before.\n\nChannel 0: What is the business name? SWM Consulting.\n\nChannel 1: SWM Consulting. Right. Okay.\n\nChannel 0: Okay.\n\nChannel 1: And so how is\n\nChannel 0: And\n\nChannel 1: how are you involved\n\nChannel 0: so how\n\nChannel 1: with this\n\nChannel 0: is\n\nChannel 1: application?\n\nChannel 0: how are you involved with this application? Yeah. So we're doing the flood assessment for the property, and we're just inquiring to get a hydrograph for our assessment.\n\nChannel 1: Right. And this has been requested through this application, has it?\n\nChannel 0: Yeah. Yeah. So they've requested a flood flood impact assessment to be completed, and we're gonna do that for the client.\n\nChannel 1: Right. Okay. Okay. So bear with me.\n\nChannel 0: Yeah. That's\n\nChannel 1: Just\n\nChannel 0: okay.\n\nChannel 1: having a yep. So I'm just having a look now at the documentation. Is this\n\nChannel 0: What the documentation\n\nChannel 1: so, Maddie,\n\nChannel 0: is this?\n\nChannel 1: when you say you're\n\nChannel 0: So,\n\nChannel 1: requesting\n\nChannel 0: Betty,\n\nChannel 1: a\n\nChannel 0: when\n\nChannel 1: hydrograph,\n\nChannel 0: you say you're requesting a HydraGraft\n\nChannel 1: was this an\n\nChannel 0: Yep. Was it\n\nChannel 1: yeah. Sorry. Was there an email\n\nChannel 0: yep. Sorry.\n\nChannel 1: sent\n\nChannel 0: Was there\n\nChannel 1: or\n\nChannel 0: an\n\nChannel 1: anything\n\nChannel 0: email\n\nChannel 1: like\n\nChannel 0: sent?\n\nChannel 1: that?\n\nChannel 0: Or Yes. I sent an email on the July 13, and I followed up earlier this week as well.\n\nChannel 1: Right. Okay. And what email address did you send it to?\n\nChannel 0: The DevConnect email?\n\nChannel 1: Okay. And and can I just confirm what was in the subject line in order to track it down?\n\nChannel 0: Yes. It was how how how precise it need to be? It's quite long. It's just\n\nChannel 1: Okay.\n\nChannel 0: I we've got HYDRA\n\nChannel 1: Right. Okay.\n\nChannel 0: draft\n\nChannel 1: Actually, I think I can see the email\n\nChannel 0: request.\n\nChannel 1: that you've sent here. Okay.\n\nChannel 0: It starts at 20\n\nChannel 1: So\n\nChannel 0: 61471 at the beginning, if\n\nChannel 1: yep.\n\nChannel 0: that helps, and the subject line. Yep.\n\nChannel 1: Yep. Absolutely. Okay.\n\nChannel 0: Okay.\n\nChannel 1: So, look, bear with me one moment.\n\nChannel 0: So\n\nChannel 1: Let\n\nChannel 0: give\n\nChannel 1: me just\n\nChannel 0: me\n\nChannel 1: see if I\n\nChannel 0: one\n\nChannel 1: can get\n\nChannel 0: moment.\n\nChannel 1: through to the\n\nChannel 0: Yeah.\n\nChannel 1: case\n\nChannel 0: All\n\nChannel 1: officer\n\nChannel 0: good.\n\nChannel 1: for this, Maddie. One moment.\n\nChannel 0: K. Amazing. Thank you.\n\nChannel 1: If you're calling today to pay your water bill or organize your water connection, please call your local water retailer. To be transferred to your retailer, press hash and select option 1. Have you been lucky enough to see\n\nChannel 0: Have\n\nChannel 1: a\n\nChannel 0: you\n\nChannel 1: platypus,\n\nChannel 0: been lucky enough\n\nChannel 1: or\n\nChannel 0: to see\n\nChannel 1: do\n\nChannel 0: a\n\nChannel 1: you\n\nChannel 0: platypus\n\nChannel 1: hear frogs\n\nChannel 0: or\n\nChannel 1: croaking?\n\nChannel 0: do you hear frogs\n\nChannel 1: Let us\n\nChannel 0: croaking?\n\nChannel 1: know by downloading\n\nChannel 0: Let us\n\nChannel 1: the\n\nChannel 0: know\n\nChannel 1: Melbourne\n\nChannel 0: by\n\nChannel 1: Water\n\nChannel 0: downloading\n\nChannel 1: Frog\n\nChannel 0: the\n\nChannel 1: or\n\nChannel 0: Melbourne\n\nChannel 1: Platypus\n\nChannel 0: Water\n\nChannel 1: Spot\n\nChannel 0: Frog\n\nChannel 1: apps,\n\nChannel 0: or Platypus\n\nChannel 1: both\n\nChannel 0: Spot\n\nChannel 1: available\n\nChannel 0: apps,\n\nChannel 1: from the Apple\n\nChannel 0: both\n\nChannel 1: App\n\nChannel 0: available\n\nChannel 1: Store\n\nChannel 0: from\n\nChannel 1: or\n\nChannel 0: the\n\nChannel 1: Google\n\nChannel 0: Apple App\n\nChannel 1: Play.\n\nChannel 0: Store or Google Play.\n\nChannel 1: If you're calling today to pay\n\nChannel 0: If\n\nChannel 1: your\n\nChannel 0: you're\n\nChannel 1: water\n\nChannel 0: calling\n\nChannel 1: bill\n\nChannel 0: today\n\nChannel 1: or\n\nChannel 0: to\n\nChannel 1: organize\n\nChannel 0: pay your\n\nChannel 1: your\n\nChannel 0: water\n\nChannel 1: water\n\nChannel 0: bill\n\nChannel 1: connection,\n\nChannel 0: or organize\n\nChannel 1: please\n\nChannel 0: your water\n\nChannel 1: call\n\nChannel 0: connection,\n\nChannel 1: your local water\n\nChannel 0: please\n\nChannel 1: retailer.\n\nChannel 0: call your local\n\nChannel 1: To\n\nChannel 0: water\n\nChannel 1: be transferred to your\n\nChannel 0: retailer. To\n\nChannel 1: retailer,\n\nChannel 0: be transferred\n\nChannel 1: press\n\nChannel 0: to your\n\nChannel 1: hash\n\nChannel 0: retailer,\n\nChannel 1: and select\n\nChannel 0: press\n\nChannel 1: option\n\nChannel 0: pass\n\nChannel 1: 1.\n\nChannel 0: and select option 1.\n\nChannel 1: Have you been lucky enough to see\n\nChannel 0: If you've\n\nChannel 1: a\n\nChannel 0: been\n\nChannel 1: platypus,\n\nChannel 0: lucky enough to\n\nChannel 1: or\n\nChannel 0: see\n\nChannel 1: do\n\nChannel 0: a\n\nChannel 1: you\n\nChannel 0: platypus\n\nChannel 1: hear frogs\n\nChannel 0: support,\n\nChannel 1: croaking?\n\nChannel 0: do you hear frogs\n\nChannel 1: Let\n\nChannel 0: croaking?\n\nChannel 1: us know by downloading\n\nChannel 0: Let us\n\nChannel 1: the Melbourne\n\nChannel 0: know by\n\nChannel 1: Water\n\nChannel 0: downloading\n\nChannel 1: Frog or\n\nChannel 0: the Melbourne\n\nChannel 1: Platypus\n\nChannel 0: Water Frog\n\nChannel 1: Spot apps,\n\nChannel 0: or Platypus\n\nChannel 1: both\n\nChannel 0: Spot\n\nChannel 1: available\n\nChannel 0: apps,\n\nChannel 1: from the Apple\n\nChannel 0: both\n\nChannel 1: App\n\nChannel 0: available\n\nChannel 1: Store\n\nChannel 0: from\n\nChannel 1: or\n\nChannel 0: the\n\nChannel 1: Google\n\nChannel 0: Apple\n\nChannel 1: Play.\n\nChannel 0: App Store\n\nChannel 1: With\n\nChannel 0: or\n\nChannel 1: just\n\nChannel 0: Google\n\nChannel 1: a few\n\nChannel 0: Play.\n\nChannel 1: taps,\n\nChannel 0: With\n\nChannel 1: you can\n\nChannel 0: just\n\nChannel 1: increase\n\nChannel 0: a few\n\nChannel 1: our\n\nChannel 0: taps,\n\nChannel 1: knowledge\n\nChannel 0: you\n\nChannel 1: of\n\nChannel 0: can\n\nChannel 1: platypus\n\nChannel 0: increase our\n\nChannel 1: populations\n\nChannel 0: knowledge of\n\nChannel 1: in\n\nChannel 0: Platypus\n\nChannel 1: Melbourne.\n\nChannel 0: populations\n\nChannel 1: Each sighting\n\nChannel 0: in Melbourne.\n\nChannel 1: and recording\n\nChannel 0: Each\n\nChannel 1: helps\n\nChannel 0: sighting\n\nChannel 1: Melbourne\n\nChannel 0: and\n\nChannel 1: Water\n\nChannel 0: recording\n\nChannel 1: to\n\nChannel 0: helps\n\nChannel 1: manage\n\nChannel 0: Melbourne\n\nChannel 1: waterway\n\nChannel 0: Water\n\nChannel 1: health.\n\nChannel 0: to manage waterway health.\n\nChannel 1: Melbourne Water supports a variety\n\nChannel 0: Melbourne Water\n\nChannel 1: of activities\n\nChannel 0: supports a variety\n\nChannel 1: that help the\n\nChannel 0: of\n\nChannel 1: community\n\nChannel 0: activities\n\nChannel 1: understand\n\nChannel 0: that\n\nChannel 1: who\n\nChannel 0: help\n\nChannel 1: we\n\nChannel 0: the\n\nChannel 1: are,\n\nChannel 0: community\n\nChannel 1: what\n\nChannel 0: understand\n\nChannel 1: we do,\n\nChannel 0: who we\n\nChannel 1: and\n\nChannel 0: are,\n\nChannel 1: how they\n\nChannel 0: what\n\nChannel 1: can\n\nChannel 0: we\n\nChannel 1: join\n\nChannel 0: do,\n\nChannel 1: us in enhancing\n\nChannel 0: and how they can\n\nChannel 1: life\n\nChannel 0: join\n\nChannel 1: and\n\nChannel 0: us\n\nChannel 1: livability.\n\nChannel 0: in enhancing life\n\nChannel 1: To find\n\nChannel 0: and\n\nChannel 1: out\n\nChannel 0: livability.\n\nChannel 1: about the types of funding\n\nChannel 0: To find\n\nChannel 1: and\n\nChannel 0: out\n\nChannel 1: support\n\nChannel 0: about the\n\nChannel 1: we\n\nChannel 0: types\n\nChannel 1: offer,\n\nChannel 0: of funding\n\nChannel 1: head\n\nChannel 0: and support\n\nChannel 1: to get\n\nChannel 0: we offer,\n\nChannel 1: involved\n\nChannel 0: head\n\nChannel 1: on\n\nChannel 0: to\n\nChannel 1: our Melbourne\n\nChannel 0: get involved\n\nChannel 1: Water website\n\nChannel 0: on our Melbourne\n\nChannel 1: and visit\n\nChannel 0: Water website\n\nChannel 1: apply for funding\n\nChannel 0: and visit\n\nChannel 1: for more\n\nChannel 0: a\n\nChannel 1: information.\n\nChannel 0: try for funding\n\nChannel 1: Are\n\nChannel 0: for\n\nChannel 1: you\n\nChannel 0: more\n\nChannel 1: aware\n\nChannel 0: information.\n\nChannel 1: that the Melbourne\n\nChannel 0: Are you\n\nChannel 1: Water\n\nChannel 0: aware\n\nChannel 1: River\n\nChannel 0: that the\n\nChannel 1: Health\n\nChannel 0: Melbourne\n\nChannel 1: Incentives\n\nChannel 0: Water River\n\nChannel 1: Program\n\nChannel 0: Health\n\nChannel 1: has\n\nChannel 0: Incentives\n\nChannel 1: provided over\n\nChannel 0: Program\n\nChannel 1: 12\n\nChannel 0: has\n\nChannel 1: thousand\n\nChannel 0: provided\n\nChannel 1: grants\n\nChannel 0: over 12\n\nChannel 1: to\n\nChannel 0: thousand\n\nChannel 1: over 4,006\n\nChannel 0: grants to\n\nChannel 1: 100\n\nChannel 0: over four\n\nChannel 1: participants\n\nChannel 0: thousand six\n\nChannel 1: in\n\nChannel 0: 100\n\nChannel 1: the last 10\n\nChannel 0: participants\n\nChannel 1: years?\n\nChannel 0: in\n\nChannel 1: The\n\nChannel 0: the\n\nChannel 1: River\n\nChannel 0: last\n\nChannel 1: Health\n\nChannel 0: ten years?\n\nChannel 1: Incentives\n\nChannel 0: The\n\nChannel 1: program\n\nChannel 0: river health\n\nChannel 1: contributes\n\nChannel 0: incentives\n\nChannel 1: to weed\n\nChannel 0: program\n\nChannel 1: control,\n\nChannel 0: contributes\n\nChannel 1: vegetation\n\nChannel 0: to weed control,\n\nChannel 1: management, and\n\nChannel 0: vegetation\n\nChannel 1: planting\n\nChannel 0: management,\n\nChannel 1: with over\n\nChannel 0: and\n\nChannel 1: three\n\nChannel 0: planting\n\nChannel 1: million\n\nChannel 0: with\n\nChannel 1: plants\n\nChannel 0: over\n\nChannel 1: so\n\nChannel 0: three\n\nChannel 1: far\n\nChannel 0: million\n\nChannel 1: and\n\nChannel 0: plants\n\nChannel 1: the\n\nChannel 0: so\n\nChannel 1: installation\n\nChannel 0: far\n\nChannel 1: of fencing\n\nChannel 0: and the\n\nChannel 1: along\n\nChannel 0: installation\n\nChannel 1: our waterways.\n\nChannel 0: of fencing along\n\nChannel 1: That's like\n\nChannel 0: our waterways.\n\nChannel 1: fencing from Melbourne\n\nChannel 0: That's like fencing\n\nChannel 1: to Byron\n\nChannel 0: from\n\nChannel 1: Bay.\n\nChannel 0: Melbourne to\n\nChannel 1: For\n\nChannel 0: Byron\n\nChannel 1: more information,\n\nChannel 0: Bay.\n\nChannel 1: click\n\nChannel 0: For\n\nChannel 1: get\n\nChannel 0: more\n\nChannel 1: involved\n\nChannel 0: information,\n\nChannel 1: on\n\nChannel 0: click\n\nChannel 1: our website.\n\nChannel 0: get involved on our website.\n\nChannel 1: Not sure if there's a Melbourne\n\nChannel 0: Not\n\nChannel 1: Water\n\nChannel 0: sure\n\nChannel 1: project\n\nChannel 0: if there's a\n\nChannel 1: in\n\nChannel 0: Melbourne\n\nChannel 1: your area?\n\nChannel 0: Water project in\n\nChannel 1: Head\n\nChannel 0: your\n\nChannel 1: to\n\nChannel 0: area?\n\nChannel 1: Melbourne Water\n\nChannel 0: Head to\n\nChannel 1: dot com\n\nChannel 0: melbournewater.com\n\nChannel 1: dot a u and click on\n\nChannel 0: .a\n\nChannel 1: what\n\nChannel 0: u\n\nChannel 1: we\n\nChannel 0: and\n\nChannel 1: do,\n\nChannel 0: click on\n\nChannel 1: then\n\nChannel 0: what we\n\nChannel 1: projects\n\nChannel 0: do,\n\nChannel 1: in Melbourne.\n\nChannel 0: then projects in Melbourne.\n\nChannel 1: Not sure if there's a Melbourne Water\n\nChannel 0: Sure.\n\nChannel 1: project in your area? Head to melbournewater.com.au and click on what we do, then projects in Melbourne. If you're calling today to pay\n\nChannel 0: If\n\nChannel 1: your\n\nChannel 0: you're\n\nChannel 1: water\n\nChannel 0: calling\n\nChannel 1: bill\n\nChannel 0: today\n\nChannel 1: or\n\nChannel 0: to pay\n\nChannel 1: organize\n\nChannel 0: your water\n\nChannel 1: your water\n\nChannel 0: bill\n\nChannel 1: connection,\n\nChannel 0: or organize\n\nChannel 1: please\n\nChannel 0: your water\n\nChannel 1: call\n\nChannel 0: connection,\n\nChannel 1: your local water\n\nChannel 0: please\n\nChannel 1: retailer.\n\nChannel 0: call local\n\nChannel 1: To be transferred\n\nChannel 0: payment.\n\nChannel 1: to your retailer,\n\nChannel 0: Transfer\n\nChannel 1: press hash and select option one.\n\nChannel 0: and select.\n\nChannel 1: Have you been lucky enough to see a platypus, or do you hear frogs croaking? Let us know by downloading the Melbourne Water Frog or Platypus Spot apps, both available from the Apple App Store or Google Play. With just a few taps, you can increase our knowledge of platypus populations in Melbourne. Each sighting and recording helps Melbourne Water to manage waterway health. Melbourne Water supports a variety of activities that help the community understand who we are, what we do, and how they can join us in enhancing life and livability.\n\nTo find out about the types of funding and support we offer, head to get involved on our Melbourne Water website and visit apply for funding for more information. Are you aware that the Melbourne Water River Health Incentives Program has provided over 12,000 grants to over 4,600 participants in the last ten years? The River Health Incentives Program contributes to weed control, vegetation management, and planting with over 3,000,000 plants so far and the installation of fencing along our waterways. That's like fencing from Melbourne to Byron Bay. For more information, click get involved on our website.\n\nNot sure if there's Are you there, Maddie?\n\nChannel 0: Yes.\n\nChannel 1: Oh, great. Thanks for holding there. I'm\n\nChannel 0: Oh,\n\nChannel 1: sorry\n\nChannel 0: okay.\n\nChannel 1: for the long\n\nChannel 0: Hold\n\nChannel 1: wait.\n\nChannel 0: on. We're good. No.\n\nChannel 1: So\n\nChannel 0: That's\n\nChannel 1: I've just\n\nChannel 0: okay.\n\nChannel 1: cons\n\nChannel 0: Yeah.\n\nChannel 1: yep.\n\nChannel 0: On this\n\nChannel 1: So I've\n\nChannel 0: case,\n\nChannel 1: just confirmed this is actually still being looked\n\nChannel 0: it's\n\nChannel 1: into\n\nChannel 0: an electric\n\nChannel 1: for you.\n\nChannel 0: key. Okay.\n\nChannel 1: And what I yeah. And what I've been advised so this\n\nChannel 0: And how many times\n\nChannel 1: there's\n\nChannel 0: is\n\nChannel 1: a deadline for this for the August 7, and I've been advised that you\n\nChannel 0: Okay.\n\nChannel 1: you should get a response to that before\n\nChannel 0: That's all that said. Okay. Awesome. Thank you for that.\n\nChannel 1: that date. Not a problem at all, Maddie. Thank you.\n\nChannel 0: Thank you.\n\nChannel 1: Have\n\nChannel 0: Thanks.\n\nChannel 1: a great weekend.\n\nChannel 0: Bye.\n\nChannel 1: Thanks. Bye.\n\nChannel 0: You too.\n\nChannel 1: Melbourne Water would appreciate some feedback about your experience today. There are three quick questions. Was your inquiry resolved today? Please press 1 for yes, 2 for no, or 3 for too early to tell.","paragraphs":[{"sentences":[{"text":"Welcome to Melbourne Water's customer service center.","start":0.56,"end":3.3,"sentiment":"neutral","sentiment_score":0.17446903671537126},{"text":"Your call will be recorded","start":3.52,"end":4.88,"sentiment":"neutral","sentiment_score":0.04584224820137024}],"sentiment":"neutral","sentiment_score":0.12087454150120418,"channel":1,"num_words":12,"start":0.56,"end":4.88},{"sentences":[{"text":"Be","start":4.72,"end":4.88,"sentiment":"neutral","sentiment_score":0.022045183926820755}],"sentiment":"neutral","sentiment_score":0.022045183926820755,"channel":0,"num_words":1,"start":4.72,"end":4.88},{"sentences":[{"text":"for","start":4.88,"end":5.12,"sentiment":"neutral","sentiment_score":0.025454234331846237}],"sentiment":"neutral","sentiment_score":0.025454234331846237,"channel":1,"num_words":1,"start":4.88,"end":5.12},{"sentences":[{"text":"recorded","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":0.013038050383329391}],"sentiment":"neutral","sentiment_score":0.013038050383329391,"channel":0,"num_words":1,"start":4.88,"end":5.38},{"sentences":[{"text":"quality","start":5.12,"end":5.52,"sentiment":"neutral","sentiment_score":0.04039155691862106}],"sentiment":"neutral","sentiment_score":0.04039155691862106,"channel":1,"num_words":1,"start":5.12,"end":5.52},{"sentences":[{"text":"for","start":5.44,"end":5.68,"sentiment":"neutral","sentiment_score":0.04501790553331375}],"sentiment":"neutral","sentiment_score":0.04501790553331375,"channel":0,"num_words":1,"start":5.44,"end":5.68},{"sentences":[{"text":"and training","start":5.52,"end":6.08,"sentiment":"neutral","sentiment_score":0.045606112107634544}],"sentiment":"neutral","sentiment_score":0.045606112107634544,"channel":1,"num_words":2,"start":5.52,"end":6.08},{"sentences":[{"text":"quality","start":5.68,"end":6.08,"sentiment":"neutral","sentiment_score":0.03770226240158081}],"sentiment":"neutral","sentiment_score":0.03770226240158081,"channel":0,"num_words":1,"start":5.68,"end":6.08},{"sentences":[{"text":"purposes.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.04689408466219902}],"sentiment":"neutral","sentiment_score":0.04689408466219902,"channel":1,"num_words":1,"start":6.08,"end":6.58},{"sentences":[{"text":"and training purposes.","start":6.08,"end":7.14,"sentiment":"neutral","sentiment_score":0.014726199364910523}],"sentiment":"neutral","sentiment_score":0.014726199364910523,"channel":0,"num_words":3,"start":6.08,"end":7.14},{"sentences":[{"text":"If you do not want your call to be recorded, please advise the officer handling your inquiry.","start":6.7999997,"end":11.46,"sentiment":"neutral","sentiment_score":-0.058763793724424696},{"text":"For more information about our privacy policy, press 9.","start":11.759999,"end":15.299999,"sentiment":"neutral","sentiment_score":0.0046916381559438175},{"text":"Please select from the following options.","start":17.445,"end":19.465,"sentiment":"neutral","sentiment_score":0.02226474384466807},{"text":"For all development, flood level, stormwater connection, and building inquiries, press 1.","start":19.765,"end":26.185,"sentiment":"neutral","sentiment_score":0.02542214219768842},{"text":"For inquiries about your water bill, water connections, or disconnections, water quality, water leak.","start":26.244999,"end":32.72,"sentiment":"neutral","sentiment_score":0.021988345310091972}],"sentiment":"neutral","sentiment_score":-0.003625323209140835,"channel":1,"num_words":58,"start":6.7999997,"end":32.72},{"sentences":[{"text":"To assist your call today, if you have an existing Melbourne Water reference number, enter it now, excluding letters and special characters followed by the hash key.","start":33.66,"end":42.86,"sentiment":"neutral","sentiment_score":0.03232124513360085},{"text":"If you don't have a reference number, press the hash key.","start":42.86,"end":45.885,"sentiment":"neutral","sentiment_score":-0.0004924190526997501},{"text":"Melbourne Water.","start":56.524998,"end":57.664997,"sentiment":"neutral","sentiment_score":0.03647033777087927},{"text":"Welcome to Melbourne Water.","start":58.33,"end":59.45,"sentiment":"neutral","sentiment_score":0.20735391974449158},{"text":"My name is Matisse.","start":59.45,"end":60.41,"sentiment":"positive","sentiment_score":0.3398986756801605}],"sentiment":"neutral","sentiment_score":0.06519183471391443,"channel":1,"num_words":48,"start":33.66,"end":60.41},{"sentences":[{"text":"How can I help you today?","start":60.41,"end":61.71,"sentiment":"neutral","sentiment_score":0.27242474257946014}],"sentiment":"neutral","sentiment_score":0.27242474257946014,"channel":1,"num_words":6,"start":60.41,"end":61.71},{"sentences":[{"text":"Hi.","start":63.64,"end":64.12,"sentiment":"neutral","sentiment_score":0.059721119701862335},{"text":"This is Maddie.","start":64.12,"end":64.92,"sentiment":"neutral","sentiment_score":0.05708803857366244},{"text":"I'm just calling from SWM Consulting.","start":64.92,"end":66.78,"sentiment":"neutral","sentiment_score":0.04813825711607933},{"text":"I'm just calling up about a hydrograph request for a property.","start":67.475,"end":71.895,"sentiment":"neutral","sentiment_score":0.04221073504198681}],"sentiment":"neutral","sentiment_score":0.04686346969434193,"channel":0,"num_words":21,"start":63.64,"end":71.895},{"sentences":[{"text":"Right.","start":74.185005,"end":74.585,"sentiment":"neutral","sentiment_score":0.03892230987548828},{"text":"Okay.","start":74.585,"end":75.085,"sentiment":"neutral","sentiment_score":0.04801948741078377},{"text":"So I can see you've entered a reference there, Maddie.","start":75.465004,"end":77.945,"sentiment":"neutral","sentiment_score":0.05203076899051666},{"text":"Let me just bring that up.","start":77.945,"end":79.485,"sentiment":"neutral","sentiment_score":0.052773574367165565}],"sentiment":"neutral","sentiment_score":0.05132727407746845,"channel":1,"num_words":18,"start":74.185005,"end":79.485},{"sentences":[{"text":"Yeah.","start":80.674995,"end":80.91499,"sentiment":"neutral","sentiment_score":0.26256459951400757},{"text":"Awesome.","start":80.91499,"end":81.395,"sentiment":"positive","sentiment_score":0.5317137241363525}],"sentiment":"positive","sentiment_score":0.39713916182518005,"channel":0,"num_words":2,"start":80.674995,"end":81.395},{"sentences":[{"text":"Thanks.","start":81.305,"end":81.805,"sentiment":"positive","sentiment_score":0.5706210136413574}],"sentiment":"positive","sentiment_score":0.5706210136413574,"channel":1,"num_words":1,"start":81.305,"end":81.805},{"sentences":[{"text":"Thank you.","start":81.395,"end":82.134995,"sentiment":"positive","sentiment_score":0.4952181428670883}],"sentiment":"positive","sentiment_score":0.4952181428670883,"channel":0,"num_words":2,"start":81.395,"end":82.134995},{"sentences":[{"text":"Yeah.","start":82.505005,"end":82.825005,"sentiment":"neutral","sentiment_score":0.12241289764642715},{"text":"No worries at all.","start":82.825005,"end":83.785,"sentiment":"neutral","sentiment_score":0.0249026189558208},{"text":"Let me just bring that up on my system.","start":83.785,"end":85.805,"sentiment":"neutral","sentiment_score":0.011609660668505562},{"text":"Sorry.","start":90.73,"end":90.97,"sentiment":"neutral","sentiment_score":-0.13276751339435575},{"text":"The system's just being a little bit slow at the moment, Maddie.","start":90.97,"end":93.130005,"sentiment":"neutral","sentiment_score":-0.2610119233528773}],"sentiment":"neutral","sentiment_score":-0.10882963978306011,"channel":1,"num_words":27,"start":82.505005,"end":93.130005},{"sentences":[{"text":"My 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said.","start":600.305,"end":601.605,"sentiment":"neutral","sentiment_score":-0.028887519147247076},{"text":"Okay.","start":602.065,"end":602.465,"sentiment":"neutral","sentiment_score":0.33188048005104065},{"text":"Awesome.","start":602.465,"end":602.945,"sentiment":"positive","sentiment_score":0.7742677330970764},{"text":"Thank you for that.","start":602.945,"end":603.84,"sentiment":"positive","sentiment_score":0.7892216295003891}],"sentiment":"positive","sentiment_score":0.4147484654560685,"channel":0,"num_words":10,"start":600.305,"end":603.84},{"sentences":[{"text":"that date.","start":603.51,"end":604.71,"sentiment":"positive","sentiment_score":0.6019898355007172},{"text":"Not a problem at all, Maddie.","start":604.71,"end":606.41003,"sentiment":"positive","sentiment_score":0.5198649615049362},{"text":"Thank 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The customer is guided through the flood assessment process and is provided with information on a water bill payment program. The program provides various features, including app updates and water quality programs, and reminds the customer of a deadline for the August 7 water quality program. The call ends with a reminder of a deadline for feedback on a previous inquiry and a request for feedback on a previous inquiry."},"intents":{"segments":[{"text":"Hi. This is Maddie. I'm just calling from SWM Consulting. I'm just calling up about a hydrograph request for a property. Right. Okay.","start_word":136,"end_word":158,"intents":[{"intent":"Request hydrograph request","confidence_score":0.44059426}]},{"text":"So they've requested a flood flood impact assessment to be completed, and we're gonna do that for the client. Right. Okay.","start_word":299,"end_word":319,"intents":[{"intent":"Request flood impact assessment","confidence_score":0.4705611}]},{"text":"And and can I just confirm what was in the subject line in order to track it down? Yes.","start_word":424,"end_word":442,"intents":[{"intent":"Track request","confidence_score":0.5083087}]},{"text":"If you're calling today to pay your water bill or organize your water connection, please call your local water retailer.","start_word":539,"end_word":558,"intents":[{"intent":"Pay water bill","confidence_score":0.33904183},{"intent":"Organise water connection","confidence_score":0.16572346}]},{"text":"and recording Each helps sighting Melbourne and Water recording to helps manage Melbourne waterway Water health. to manage waterway health.","start_word":819,"end_word":838,"intents":[{"intent":"Reporting","confidence_score":0.0035748275}]},{"text":"about the types of funding To find and out support about the we types offer, of funding head and support to get we offer, involved head on to our Melbourne get involved Water website on our Melbourne and visit Water website apply for funding and visit for more a information.","start_word":900,"end_word":949,"intents":[{"intent":"Connect with funding","confidence_score":0.012817853}]}]},"sentiments":{"segments":[{"text":"Welcome to Melbourne Water's customer service center. Your call will be recorded Be recorded for quality for and quality training and purposes. training purposes. If you do not want your call to be recorded, please advise the officer handling your inquiry. For more information about our privacy policy, press 9. Please select from the following options. For all development, flood level, stormwater connection, and building inquiries, press 1. For inquiries about your water bill, water connections, or disconnections, water quality, water leak. To assist your call today, if you have an existing Melbourne Water reference number, enter it now, excluding letters and special characters followed by the hash key. If you don't have a reference number, press the hash key. Melbourne Water. Welcome to Melbourne Water.","start_word":0,"end_word":125,"sentiment":"neutral","sentiment_score":0.028305433690547943},{"text":"My name is Matisse.","start_word":126,"end_word":129,"sentiment":"positive","sentiment_score":0.33905670046806335},{"text":"How can I help you today? Hi. This is Maddie. I'm just calling from SWM Consulting. I'm just calling up about a hydrograph request for a property. Right. Okay. So I can see you've entered a reference there, Maddie. Let me just bring that up. Yeah.","start_word":130,"end_word":175,"sentiment":"neutral","sentiment_score":0.07691151648759842},{"text":"Awesome. Thanks. Thank you.","start_word":176,"end_word":179,"sentiment":"positive","sentiment_score":0.5249702334403992},{"text":"Yeah. No worries at all. Let me just bring that up on my system. Sorry. The system's just being a little bit slow at the moment, Maddie. My apologies. That's Okay. okay. Friday afternoon. It's yeah. So, Maddie, sorry. I didn't So, quite catch the Betty, business sorry. name before. What is the business name? SWM Consulting. SWM Consulting. Right. Okay. Okay. And so how is And how are you involved so how with this is application? how are you involved with this application? Yeah. So we're doing the flood assessment for the property, and we're just inquiring to get a hydrograph for our assessment. Right. And this has been requested through this application, has it? Yeah. Yeah. So they've requested a flood flood impact assessment to be completed, and we're gonna do that for the client. Right. Okay. Okay. So bear with me. Yeah. That's Just okay. having a yep. So I'm just having a look now at the documentation. Is this What the documentation so, Maddie, is this? when you say you're So, requesting Betty, a when hydrograph, you say you're requesting a HydraGraft was this an Yep. Was it yeah. Sorry. Was there an email yep. Sorry. sent Was there or an anything email like sent? that? Or Yes. I sent an email on the July 13, and I followed up earlier this week as well. Right. Okay. And what email address did you send it to? The DevConnect email? Okay. And and can I just confirm what was in the subject line in order to track it down? Yes. It was how how how precise it need to be? It's quite long. It's just Okay. I we've got HYDRA Right. Okay. draft Actually, I think I can see the email request. that you've sent here. Okay. It starts at 20 So 61471 at the beginning, if yep. that helps, and the subject line. Yep. Yep. Absolutely. Okay. Okay. So, look, bear with me one So moment. Let give me just me see if one I can moment. get through to Yeah. the case All officer good.","start_word":180,"end_word":529,"sentiment":"neutral","sentiment_score":0.007138354075806481},{"text":"for this, Maddie.","start_word":530,"end_word":532,"sentiment":"positive","sentiment_score":0.4635251760482788},{"text":"One moment. K.","start_word":533,"end_word":535,"sentiment":"neutral","sentiment_score":0.2621538043022156},{"text":"Amazing. Thank you.","start_word":536,"end_word":538,"sentiment":"positive","sentiment_score":0.6973047852516174},{"text":"If you're calling today to pay your water bill or organize your water connection, please call your local water retailer. To be transferred to your retailer, press hash and select option 1. Have you been lucky enough to see Have a you platypus, been lucky enough or to see do a you platypus hear frogs or croaking? do you hear frogs Let us croaking? know by downloading Let us the know Melbourne by Water downloading Frog the or Melbourne Platypus Water Spot Frog apps, or Platypus both Spot available apps, from the Apple both App available Store from or the Google Apple App Play. Store or Google Play. If you're calling today to pay If your you're water calling bill today or to organize pay your your water water bill connection, or organize please your water call connection, your local water please retailer. call your local To water be transferred to your retailer. To retailer, be transferred press to your hash retailer, and select press option pass 1. and select option 1. Have you been lucky enough to see If you've a been platypus, lucky enough to or see do a you platypus hear frogs support, croaking? do you hear frogs Let croaking? us know by downloading Let us the Melbourne know by Water downloading Frog or the Melbourne Platypus Water Frog Spot apps, or Platypus both Spot available apps, from the Apple both App available Store from or the Google Apple Play. App Store With or just Google a few Play. taps, With you can just increase a few our taps, knowledge you of can platypus increase our populations knowledge of in Platypus Melbourne. populations Each sighting in Melbourne. and recording Each helps sighting Melbourne and Water recording to helps manage Melbourne waterway Water health. to manage waterway health.","start_word":539,"end_word":838,"sentiment":"neutral","sentiment_score":0.008006620003531377},{"text":"Melbourne Water supports a variety Melbourne Water of activities supports a variety that help the of community activities understand that who help we the are, community what understand we do, who we and are, how they what can we join do, us in enhancing and how they can life join and us livability.","start_word":839,"end_word":891,"sentiment":"positive","sentiment_score":0.3950023651123047},{"text":"in enhancing life To find and out livability. about the types of funding To find and out support about the we types offer, of funding head and support to get we offer, involved head on to our Melbourne get involved Water website on our Melbourne and visit Water website apply for funding and visit for more a information. try for funding Are for you more aware information. that the Melbourne Are you Water aware River that the Health Melbourne Incentives Water River Program Health has Incentives provided over Program 12 has thousand provided grants over 12 to thousand over grants 4,006 to 100 over four participants thousand six in 100 the last 10 participants years? in The the River last Health ten years? Incentives The program river health contributes incentives to weed program control, contributes vegetation to weed control, management, and vegetation planting management, with over and three planting million with plants over so three far million and plants the so installation far of fencing and the along installation our waterways. of fencing along That's like our waterways. fencing from Melbourne That's like fencing to Byron from Bay. Melbourne to For Byron more information, Bay. click For get more involved information, on click our website. get involved on our website. Not sure if there's a Melbourne Not Water sure project if there's a in Melbourne your area? Water project in Head your to area? Melbourne Water Head to dot com melbournewater.com dot a u and click on .a what u we and do, click on then what we projects do, in Melbourne. then projects in Melbourne. Not sure if there's a Melbourne Water Sure. project in your area? Head to melbournewater.com. au and click on what we do, then projects in Melbourne. If you're calling today to pay If your you're water calling bill today or to pay organize your water your water bill connection, or organize please your water call connection, your local water please retailer. call local To be transferred payment. to your retailer, Transfer press hash and select option one. and select. Have you been lucky enough to see a platypus, or do you hear frogs croaking? Let us know by downloading the Melbourne Water Frog or Platypus Spot apps, both available from the Apple App Store or Google Play. With just a few taps, you can increase our knowledge of platypus populations in Melbourne. Each sighting and recording helps Melbourne Water to manage waterway health.","start_word":892,"end_word":1299,"sentiment":"neutral","sentiment_score":0.04552721723402832},{"text":"Melbourne Water supports a variety of activities that help the community understand who we are, what we do, and how they can join us in enhancing life and livability.","start_word":1300,"end_word":1328,"sentiment":"positive","sentiment_score":0.3839574158191681},{"text":"To find out about the types of funding and support we offer, head to get involved on our Melbourne Water website and visit apply for funding for more information. Are you aware that the Melbourne Water River Health Incentives Program has provided over 12,000 grants to over 4,600 participants in the last ten years? The River Health Incentives Program contributes to weed control, vegetation management, and planting with over 3,000,000 plants so far and the installation of fencing along our waterways. That's like fencing from Melbourne to Byron Bay. For more information, click get involved on our website. Not sure if there's Are you there, Maddie? Yes. Oh, great. Thanks for holding there. Oh, I'm sorry okay. for the long Hold wait. on. We're good. No. So That's I've okay. just cons Yeah. yep. On this So case, I've just confirmed this is actually still being looked it's into an electric for you. key. Okay. And what I yeah. And what I've been advised so this And how many times there's is a deadline for this for the August 7, and I've been advised that you Okay. you should get a response to that before That's all that said. Okay.","start_word":1329,"end_word":1528,"sentiment":"neutral","sentiment_score":0.0575508364289999},{"text":"Awesome. Thank you for that. that date. Not a problem at all, Maddie. Thank you. Thank you. Have Thanks. a great weekend. Bye. Thanks. Bye. You too. Melbourne Water would appreciate some feedback about your experience today.","start_word":1529,"end_word":1565,"sentiment":"positive","sentiment_score":0.5958750247955322},{"text":"There are three quick questions. Was your inquiry resolved today? Please press 1 for yes, 2 for no, or 3 for too early to tell.","start_word":1566,"end_word":1590,"sentiment":"neutral","sentiment_score":-0.013726875185966492}],"average":{"sentiment":"neutral","sentiment_score":0.06487115151391791}}}}