{"metadata":{"transaction_key":"deprecated","request_id":"01a1143d-ca91-7f80-a8f1-71e91c396145","sha256":"45ea82a984007a366c3f96df95779c6d87ea92c03c43ed10223d63fd015441ae","created":"2026-10-07T02:42:37.385Z","duration":37.511936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":49,"output_tokens":49},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":49,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hello. I have April on the line from Amazon Business. She's wanting to be discussing Amazon Business Marketing with you. Should I put her through for you or just have you... Me bring it off? Yes. What was your name?","confidence":0.9716797,"words":[{"word":"hello","start":4.96,"end":5.2799997,"confidence":0.9851074,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.08147168159484863},{"word":"i","start":5.2799997,"end":5.44,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06971121579408646},{"word":"have","start":5.44,"end":5.7599998,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.08989965915679932},{"word":"april","start":5.7599998,"end":6.16,"confidence":0.97509766,"punctuated_word":"April","sentiment":"neutral","sentiment_score":0.14538852870464325},{"word":"on","start":6.16,"end":6.3199997,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0903727263212204},{"word":"the","start":6.3199997,"end":6.3999996,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10397912561893465},{"word":"line","start":6.3999996,"end":6.72,"confidence":0.9980469,"punctuated_word":"line","sentiment":"neutral","sentiment_score":0.13141272962093353},{"word":"from","start":6.72,"end":7.04,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.15695954859256744},{"word":"amazon","start":7.04,"end":7.52,"confidence":1.0,"punctuated_word":"Amazon","sentiment":"neutral","sentiment_score":0.13366371393203735},{"word":"business","start":7.52,"end":8.02,"confidence":0.8718262,"punctuated_word":"Business.","sentiment":"neutral","sentiment_score":0.0821928158402443},{"word":"she's","start":8.24,"end":8.559999,"confidence":0.83374023,"punctuated_word":"She's","sentiment":"neutral","sentiment_score":0.07260706275701523},{"word":"wanting","start":8.559999,"end":8.88,"confidence":0.3803711,"punctuated_word":"wanting","sentiment":"neutral","sentiment_score":0.04949268698692322},{"word":"to","start":8.88,"end":8.96,"confidence":0.98535156,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07734057307243347},{"word":"be","start":8.96,"end":9.12,"confidence":0.6196289,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.07615009695291519},{"word":"discussing","start":9.12,"end":9.62,"confidence":0.99902344,"punctuated_word":"discussing","sentiment":"neutral","sentiment_score":0.04657134413719177},{"word":"amazon","start":10.0,"end":10.4,"confidence":1.0,"punctuated_word":"Amazon","sentiment":"neutral","sentiment_score":0.10818880051374435},{"word":"business","start":10.4,"end":10.8,"confidence":0.89746094,"punctuated_word":"Business","sentiment":"neutral","sentiment_score":0.14569759368896484},{"word":"marketing","start":10.8,"end":11.3,"confidence":0.5463867,"punctuated_word":"Marketing","sentiment":"neutral","sentiment_score":0.13173706829547882},{"word":"with","start":11.36,"end":11.599999,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.10470469295978546},{"word":"you","start":11.599999,"end":12.099999,"confidence":0.9941406,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.04652739316225052},{"word":"should","start":19.095,"end":19.335,"confidence":0.59228516,"punctuated_word":"Should","sentiment":"neutral","sentiment_score":-0.0781005322933197},{"word":"i","start":19.335,"end":19.494999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03849313408136368},{"word":"put","start":19.494999,"end":19.654999,"confidence":0.9951172,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.01314125955104828},{"word":"her","start":19.654999,"end":19.815,"confidence":0.7602539,"punctuated_word":"her","sentiment":"neutral","sentiment_score":0.08453626930713654},{"word":"through","start":19.815,"end":20.055,"confidence":0.99609375,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.03877808898687363},{"word":"for","start":20.055,"end":20.135,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.045786112546920776},{"word":"you","start":20.135,"end":20.375,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10116415470838548},{"word":"or","start":20.375,"end":20.615,"confidence":0.71875,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.1634030044078827},{"word":"just","start":20.615,"end":20.775,"confidence":0.9716797,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2316194474697113},{"word":"have","start":20.775,"end":21.015,"confidence":0.44995117,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2066008299589157},{"word":"you","start":21.015,"end":21.175,"confidence":0.85058594,"punctuated_word":"you...","sentiment":"neutral","sentiment_score":-0.09846892207860948},{"word":"me","start":21.175,"end":21.654999,"confidence":0.61816406,"punctuated_word":"Me","sentiment":"neutral","sentiment_score":-0.29429376125335693},{"word":"bring","start":21.654999,"end":21.895,"confidence":0.59814453,"punctuated_word":"bring","sentiment":"negative","sentiment_score":-0.349147230386734},{"word":"it","start":21.895,"end":21.974998,"confidence":0.53759766,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2356785237789154},{"word":"off","start":21.974998,"end":22.474998,"confidence":0.9555664,"punctuated_word":"off?","sentiment":"neutral","sentiment_score":-0.17549537122249603},{"word":"yes","start":31.32,"end":31.82,"confidence":0.7944336,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.020834702998399734},{"word":"what","start":36.04,"end":36.28,"confidence":0.63671875,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.02934287115931511},{"word":"was","start":36.28,"end":36.44,"confidence":0.86328125,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.025859318673610687},{"word":"your","start":36.44,"end":36.68,"confidence":0.9716797,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.030280154198408127},{"word":"name","start":36.68,"end":37.18,"confidence":0.8869629,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":-0.04242311045527458}],"paragraphs":{"transcript":"\nHello. I have April on the line from Amazon Business. She's wanting to be discussing Amazon Business Marketing with you. Should I put her through for you or just have you... Me bring it off?\n\nYes. What was your name?","paragraphs":[{"sentences":[{"text":"Hello.","start":4.96,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.08147168159484863},{"text":"I have April on the line from Amazon Business.","start":5.2799997,"end":8.02,"sentiment":"neutral","sentiment_score":0.11150889595349629},{"text":"She's wanting to be discussing Amazon Business Marketing with you.","start":8.24,"end":12.099999,"sentiment":"neutral","sentiment_score":0.08590173125267028},{"text":"Should I put her through for you or just have you...","start":19.095,"end":21.175,"sentiment":"neutral","sentiment_score":-0.08463811061599037},{"text":"Me bring it off?","start":21.175,"end":22.474998,"sentiment":"neutral","sentiment_score":-0.2636537216603756}],"sentiment":"neutral","sentiment_score":-0.0011875727346965246,"num_words":35,"start":4.96,"end":22.474998},{"sentences":[{"text":"Yes.","start":31.32,"end":31.82,"sentiment":"neutral","sentiment_score":0.020834702998399734},{"text":"What was your name?","start":36.04,"end":37.18,"sentiment":"neutral","sentiment_score":-0.031976363621652126}],"sentiment":"neutral","sentiment_score":-0.021414150297641755,"num_words":5,"start":31.32,"end":37.18}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. I have April on the line from Amazon Business. She's wanting to be discussing Amazon Business Marketing with you. Should I put her through for you or just have you... Me bring it off?\n\nYes. What was your name?","paragraphs":[{"sentences":[{"text":"Hello.","start":4.96,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.08147168159484863},{"text":"I have April on the line from Amazon Business.","start":5.2799997,"end":8.02,"sentiment":"neutral","sentiment_score":0.11150889595349629},{"text":"She's wanting to be discussing Amazon Business Marketing with you.","start":8.24,"end":12.099999,"sentiment":"neutral","sentiment_score":0.08590173125267028},{"text":"Should I put her through for you or just have you...","start":19.095,"end":21.175,"sentiment":"neutral","sentiment_score":-0.08463811061599037},{"text":"Me bring it off?","start":21.175,"end":22.474998,"sentiment":"neutral","sentiment_score":-0.2636537216603756}],"sentiment":"neutral","sentiment_score":-0.0011875727346965246,"channel":1,"num_words":35,"start":4.96,"end":22.474998},{"sentences":[{"text":"Yes.","start":31.32,"end":31.82,"sentiment":"neutral","sentiment_score":0.020834702998399734},{"text":"What was your name?","start":36.04,"end":37.18,"sentiment":"neutral","sentiment_score":-0.031976363621652126}],"sentiment":"neutral","sentiment_score":-0.021414150297641755,"channel":1,"num_words":5,"start":31.32,"end":37.18}]},"summary":{"result":"success","short":"Hello. I have April on the line from Amazon Business. She's wanting to be discussing Amazon Business Marketing with you. Should I put her through for you or just have you... Me bring it off? Yes. What was your name?"},"intents":{"segments":[{"text":"What was your name?","start_word":36,"end_word":39,"intents":[{"intent":"Discuss amazon marketing","confidence_score":0.12712172}]}]},"sentiments":{"segments":[{"text":"Hello. I have April on the line from Amazon Business. She's wanting to be discussing Amazon Business Marketing with you. Should I put her through for you or just have you... Me bring it off? Yes. What was your name?","start_word":0,"end_word":39,"sentiment":"neutral","sentiment_score":-0.0024791834875941277}],"average":{"sentiment":"neutral","sentiment_score":-0.002479183430574378}}}}