{"metadata":{"transaction_key":"deprecated","request_id":"01a00e45-5590-7cc0-924c-867ff770e17c","sha256":"776cfb2ae7c68d7c484bb70ed8daa879c01ebcf3002349824f258163caeca3a9","created":"2026-08-17T05:50:21.330Z","duration":67.03194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":234,"output_tokens":63},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":262,"output_tokens":262},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":262,"output_tokens":22}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good afternoon. Gavin, it's Ronald from Cloud Solution IT. How are you doing today? Oh, yeah. Sir, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. I Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing mhmm. Alright. Okay. No. No. No worries. Take care. Thank you, Kevin. Okay. Have a good day, sir. Thank you.","confidence":0.9980469,"words":[{"word":"yeah","start":4.08,"end":4.4,"confidence":0.7998047,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.14082464575767517},{"word":"good","start":4.4,"end":4.64,"confidence":0.9970703,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3809691369533539},{"word":"afternoon","start":4.64,"end":5.14,"confidence":0.97802734,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.3462602496147156},{"word":"gavin","start":5.92,"end":6.24,"confidence":0.95214844,"punctuated_word":"Gavin,","sentiment":"positive","sentiment_score":0.36224502325057983},{"word":"it's","start":6.24,"end":6.74,"confidence":0.9980469,"punctuated_word":"it's","sentiment":"positive","sentiment_score":0.3804929852485657},{"word":"ronald","start":7.12,"end":7.62,"confidence":0.96875,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.32241782546043396},{"word":"from","start":7.9199996,"end":8.4,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.3298308253288269},{"word":"cloud","start":8.4,"end":8.8,"confidence":0.6176758,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.3127523362636566},{"word":"solution","start":8.8,"end":9.3,"confidence":0.921875,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.28249335289001465},{"word":"it","start":9.36,"end":9.86,"confidence":0.97875977,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.2668483257293701},{"word":"how","start":10.559999,"end":10.719999,"confidence":0.7338867,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.3090800642967224},{"word":"are","start":10.719999,"end":10.88,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.296630859375},{"word":"you","start":10.88,"end":10.96,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3267683982849121},{"word":"doing","start":10.96,"end":11.28,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.2945583462715149},{"word":"today","start":11.28,"end":11.78,"confidence":0.9995117,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.29513242840766907},{"word":"oh","start":14.445,"end":14.684999,"confidence":0.725708,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.06312128901481628},{"word":"yeah","start":14.684999,"end":15.184999,"confidence":0.9855957,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.06071010231971741},{"word":"sir","start":15.325,"end":15.6449995,"confidence":0.93603516,"punctuated_word":"Sir,","sentiment":"neutral","sentiment_score":0.03798042982816696},{"word":"i","start":15.6449995,"end":15.804999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04607704281806946},{"word":"hope","start":15.804999,"end":15.965,"confidence":1.0,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":0.05962029844522476},{"word":"you","start":15.965,"end":16.125,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04809974506497383},{"word":"still","start":16.125,"end":16.525,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.032730311155319214},{"word":"remember","start":16.525,"end":16.925,"confidence":1.0,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.04205990955233574},{"word":"the","start":16.925,"end":17.085,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.038879066705703735},{"word":"company","start":17.085,"end":17.485,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.07483271509408951},{"word":"because","start":17.485,"end":17.805,"confidence":0.52978516,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.05252495780587197},{"word":"the","start":17.805,"end":17.965,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04645432531833649},{"word":"last","start":17.965,"end":18.205,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.028132984414696693},{"word":"time","start":18.205,"end":18.445,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.05350217968225479},{"word":"that","start":18.445,"end":18.605,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06117168813943863},{"word":"we","start":18.605,"end":18.845,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.06870052218437195},{"word":"touched","start":18.845,"end":19.164999,"confidence":0.6430664,"punctuated_word":"touched","sentiment":"neutral","sentiment_score":0.08173972368240356},{"word":"base","start":19.164999,"end":19.404999,"confidence":0.9980469,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.066238634288311},{"word":"with","start":19.404999,"end":19.564999,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07059682905673981},{"word":"you","start":19.564999,"end":20.064999,"confidence":0.984375,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.0658310055732727},{"word":"it","start":20.445,"end":20.685,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04150214046239853},{"word":"was","start":20.685,"end":21.005,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.02940189652144909},{"word":"october","start":21.005,"end":21.485,"confidence":1.0,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.04250641539692879},{"word":"of","start":21.485,"end":21.724998,"confidence":0.9902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.050896428525447845},{"word":"last","start":21.724998,"end":21.965,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.0354161337018013},{"word":"year","start":21.965,"end":22.465,"confidence":0.9494629,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.048280078917741776},{"word":"and","start":23.005,"end":23.505,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04767925664782524},{"word":"during","start":23.645,"end":24.044998,"confidence":0.94970703,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.038564085960388184},{"word":"that","start":24.044998,"end":24.285,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03866259753704071},{"word":"time","start":24.285,"end":24.685,"confidence":0.99316406,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.03795319050550461},{"word":"i","start":24.685,"end":24.845,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04306911677122116},{"word":"was","start":24.845,"end":25.244999,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.030721545219421387},{"word":"trying","start":25.244999,"end":25.724998,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.04077717289328575},{"word":"to","start":25.724998,"end":25.884998,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04167431592941284},{"word":"arrange","start":25.884998,"end":26.285,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.05671059712767601},{"word":"a","start":26.285,"end":26.445,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05235874652862549},{"word":"meeting","start":26.445,"end":26.845,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.06245369091629982},{"word":"with","start":26.845,"end":27.005,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.05685225501656532},{"word":"you","start":27.005,"end":27.505,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07274720072746277},{"word":"together","start":27.9,"end":28.3,"confidence":0.99902344,"punctuated_word":"together","sentiment":"neutral","sentiment_score":0.07241643965244293},{"word":"with","start":28.3,"end":28.619999,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07869008928537369},{"word":"my","start":28.619999,"end":28.78,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.09010560810565948},{"word":"cto","start":28.78,"end":29.28,"confidence":0.9816081,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.08215154707431793},{"word":"mister","start":29.5,"end":29.9,"confidence":0.9921875,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.0808006301522255},{"word":"baljit","start":29.9,"end":30.4,"confidence":0.83984375,"punctuated_word":"Baljit","sentiment":"neutral","sentiment_score":0.08478716760873795},{"word":"singh","start":30.46,"end":30.94,"confidence":0.9094238,"punctuated_word":"Singh,","sentiment":"neutral","sentiment_score":0.07867813855409622},{"word":"to","start":30.94,"end":31.26,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07666110247373581},{"word":"introduce","start":31.26,"end":31.76,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.07214350998401642},{"word":"our","start":31.82,"end":32.06,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.06841637194156647},{"word":"company","start":32.06,"end":32.46,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.08782652765512466},{"word":"and","start":32.46,"end":32.62,"confidence":0.9448242,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09841490536928175},{"word":"our","start":32.62,"end":32.86,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.06298288702964783},{"word":"services","start":32.86,"end":33.36,"confidence":1.0,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.06828787922859192},{"word":"name","start":34.3,"end":34.62,"confidence":1.0,"punctuated_word":"Name","sentiment":"neutral","sentiment_score":0.042690809816122055},{"word":"of","start":34.62,"end":34.78,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.03897850215435028},{"word":"the","start":34.78,"end":34.86,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03987995535135269},{"word":"company","start":34.86,"end":35.26,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.04716358333826065},{"word":"again","start":35.26,"end":35.579998,"confidence":0.7536621,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.03836296126246452},{"word":"it's","start":35.579998,"end":35.9,"confidence":0.9951172,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.04775247722864151},{"word":"cloud","start":35.9,"end":36.38,"confidence":0.8691406,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.060602087527513504},{"word":"solution","start":36.38,"end":36.88,"confidence":0.99121094,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.04310174286365509},{"word":"it","start":36.94,"end":37.44,"confidence":0.98339844,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.03346433863043785},{"word":"i","start":40.655,"end":41.155,"confidence":0.6772461,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.052861567586660385},{"word":"cloud","start":41.695,"end":42.015,"confidence":0.9243164,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":-0.025036675855517387},{"word":"solution","start":42.015,"end":42.495,"confidence":0.9892578,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":-0.0360274575650692},{"word":"it","start":42.495,"end":42.815,"confidence":0.94970703,"punctuated_word":"IT,","sentiment":"neutral","sentiment_score":-0.0257413350045681},{"word":"we","start":42.815,"end":42.975,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.021820275112986565},{"word":"are","start":42.975,"end":43.475,"confidence":0.984375,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.022163981571793556},{"word":"a","start":43.774998,"end":43.934998,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02676572278141975},{"word":"managed","start":43.934998,"end":44.415,"confidence":0.92578125,"punctuated_word":"managed","sentiment":"neutral","sentiment_score":-0.03541054576635361},{"word":"service","start":44.415,"end":44.815,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.037039708346128464},{"word":"provider","start":44.815,"end":45.315,"confidence":0.99853516,"punctuated_word":"provider.","sentiment":"neutral","sentiment_score":-0.04195890575647354},{"word":"we","start":46.015,"end":46.254997,"confidence":0.9003906,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.020088978111743927},{"word":"are","start":46.254997,"end":46.335,"confidence":0.9790039,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.012560016475617886},{"word":"also","start":46.335,"end":46.655,"confidence":0.99902344,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.01786297932267189},{"word":"microsoft","start":46.655,"end":47.155,"confidence":0.90478516,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":-0.034495119005441666},{"word":"trusted","start":47.215,"end":47.614998,"confidence":0.8720703,"punctuated_word":"trusted","sentiment":"neutral","sentiment_score":-0.024386823177337646},{"word":"partner","start":47.614998,"end":48.114998,"confidence":0.99902344,"punctuated_word":"partner","sentiment":"neutral","sentiment_score":-0.026555277407169346},{"word":"providing","start":48.655,"end":49.155,"confidence":0.81933594,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":-0.026161644607782364},{"word":"mhmm","start":53.855,"end":54.355,"confidence":0.98791504,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":-0.13110677897930145},{"word":"alright","start":59.87,"end":60.37,"confidence":0.984375,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.013733990490436554},{"word":"okay","start":60.43,"end":60.83,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.008440306410193443},{"word":"no","start":60.83,"end":61.07,"confidence":0.9550781,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.012042060494422913},{"word":"no","start":61.07,"end":61.31,"confidence":0.98217773,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.024850230664014816},{"word":"no","start":61.31,"end":61.55,"confidence":0.99902344,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.04946736618876457},{"word":"worries","start":61.55,"end":62.05,"confidence":0.9995117,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.07751402258872986},{"word":"take","start":62.11,"end":62.35,"confidence":0.7988281,"punctuated_word":"Take","sentiment":"neutral","sentiment_score":0.10538215935230257},{"word":"care","start":62.35,"end":62.85,"confidence":0.9970703,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":0.12842436134815216},{"word":"thank","start":63.71,"end":63.95,"confidence":0.65722656,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.389031320810318},{"word":"you","start":63.95,"end":64.11,"confidence":0.9436035,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.3948567509651184},{"word":"kevin","start":64.11,"end":64.43,"confidence":0.8076172,"punctuated_word":"Kevin.","sentiment":"neutral","sentiment_score":0.31950509548187256},{"word":"okay","start":64.43,"end":64.75,"confidence":0.99365234,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2982276678085327},{"word":"have","start":64.75,"end":64.83,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.46159493923187256},{"word":"a","start":64.83,"end":64.91,"confidence":0.9980469,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4658530354499817},{"word":"good","start":64.91,"end":65.07,"confidence":0.99609375,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.41959133744239807},{"word":"day","start":65.07,"end":65.229996,"confidence":0.986084,"punctuated_word":"day,","sentiment":"positive","sentiment_score":0.46712526679039},{"word":"sir","start":65.229996,"end":65.47,"confidence":1.0,"punctuated_word":"sir.","sentiment":"positive","sentiment_score":0.4147079885005951},{"word":"thank","start":65.47,"end":65.71,"confidence":0.93847656,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4291782081127167},{"word":"you","start":65.71,"end":66.21,"confidence":0.98950195,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.24725008010864255}],"paragraphs":{"transcript":"\nYeah. Good afternoon. Gavin, it's Ronald from Cloud Solution IT. How are you doing today? Oh, yeah.\n\nSir, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. I Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing mhmm.\n\nAlright. Okay. No. No. No worries.\n\nTake care. Thank you, Kevin. Okay. Have a good day, sir. Thank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.08,"end":4.4,"sentiment":"neutral","sentiment_score":0.14082464575767517},{"text":"Good afternoon.","start":4.4,"end":5.14,"sentiment":"positive","sentiment_score":0.36361469328403473},{"text":"Gavin, it's Ronald from Cloud Solution IT.","start":5.92,"end":9.86,"sentiment":"neutral","sentiment_score":0.3224400963102068},{"text":"How are you doing today?","start":10.559999,"end":11.78,"sentiment":"neutral","sentiment_score":0.3044340193271637},{"text":"Oh, yeah.","start":14.445,"end":15.184999,"sentiment":"neutral","sentiment_score":0.061915695667266846}],"sentiment":"neutral","sentiment_score":0.28065507026279674,"num_words":17,"start":4.08,"end":15.184999},{"sentences":[{"text":"Sir, I hope you still remember the company because the last time that we touched base with you, it was October of last year.","start":15.325,"end":22.465,"sentiment":"neutral","sentiment_score":0.05096564426397284},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":23.005,"end":33.36,"sentiment":"neutral","sentiment_score":0.06379950281094622},{"text":"Name of the company again, it's Cloud Solution IT.","start":34.3,"end":37.44,"sentiment":"neutral","sentiment_score":0.043555162019199796},{"text":"I Cloud Solution IT, we are a managed service provider.","start":40.655,"end":45.315,"sentiment":"neutral","sentiment_score":-0.032482617534697056},{"text":"We are also Microsoft trusted partner providing mhmm.","start":46.015,"end":54.355,"sentiment":"neutral","sentiment_score":-0.03665220213588327}],"sentiment":"neutral","sentiment_score":0.03486813723038022,"num_words":78,"start":15.325,"end":54.355},{"sentences":[{"text":"Alright.","start":59.87,"end":60.37,"sentiment":"neutral","sentiment_score":-0.013733990490436554},{"text":"Okay.","start":60.43,"end":60.83,"sentiment":"neutral","sentiment_score":0.008440306410193443},{"text":"No.","start":60.83,"end":61.07,"sentiment":"neutral","sentiment_score":0.012042060494422913},{"text":"No.","start":61.07,"end":61.31,"sentiment":"neutral","sentiment_score":0.024850230664014816},{"text":"No worries.","start":61.31,"end":62.05,"sentiment":"neutral","sentiment_score":0.06349069438874722}],"sentiment":"neutral","sentiment_score":0.02642999930928151,"num_words":6,"start":59.87,"end":62.05},{"sentences":[{"text":"Take care.","start":62.11,"end":62.85,"sentiment":"neutral","sentiment_score":0.11690326035022736},{"text":"Thank you, Kevin.","start":63.71,"end":64.43,"sentiment":"positive","sentiment_score":0.36779772241910297},{"text":"Okay.","start":64.43,"end":64.75,"sentiment":"neutral","sentiment_score":0.2982276678085327},{"text":"Have a good day, sir.","start":64.75,"end":65.47,"sentiment":"positive","sentiment_score":0.4457745134830475},{"text":"Thank you.","start":65.47,"end":66.21,"sentiment":"positive","sentiment_score":0.3382141441106796}],"sentiment":"positive","sentiment_score":0.3492867854925302,"num_words":13,"start":62.11,"end":66.21}]}}]},{"alternatives":[{"transcript":"Kevin speaking. Can I help you? Good. Thank you. How can I help you? Yeah. What what do you do? Sorry, mate. I'm just not sure what you do. Yeah. Okay. Sorry. I'll just I'll just pause you there, mate. Sorry. We can't outsource any of our IT. We're a we have risk and compliance obligations. We're not allowed to outsource. Thank you.","confidence":0.9926758,"words":[{"word":"kevin","start":1.52,"end":1.76,"confidence":0.7939453,"punctuated_word":"Kevin","sentiment":"neutral","sentiment_score":0.016868911683559418},{"word":"speaking","start":1.76,"end":2.08,"confidence":0.9921875,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.017880119383335114},{"word":"can","start":2.08,"end":2.24,"confidence":0.94384766,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.03568920120596886},{"word":"i","start":2.24,"end":2.32,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.043796196579933167},{"word":"help","start":2.32,"end":2.48,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.03177599981427193},{"word":"you","start":2.48,"end":2.98,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.053488925099372864},{"word":"good","start":12.16,"end":12.4,"confidence":0.7585449,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.4669327735900879},{"word":"thank","start":12.4,"end":12.639999,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6267585158348083},{"word":"you","start":12.639999,"end":12.88,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.48357462882995605},{"word":"how","start":12.88,"end":13.12,"confidence":0.99609375,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2684601843357086},{"word":"can","start":13.12,"end":13.28,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.25099265575408936},{"word":"i","start":13.28,"end":13.36,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.31858453154563904},{"word":"help","start":13.36,"end":13.5199995,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.2662751078605652},{"word":"you","start":13.5199995,"end":14.0199995,"confidence":0.9970703,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.24602612853050232},{"word":"yeah","start":37.25,"end":37.65,"confidence":0.81396484,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01802966184914112},{"word":"what","start":37.65,"end":37.89,"confidence":0.9716797,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.0017823167145252228},{"word":"what","start":37.89,"end":37.97,"confidence":0.72998047,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.0015361346304416656},{"word":"do","start":37.97,"end":38.05,"confidence":0.9375,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0013469234108924866},{"word":"you","start":38.05,"end":38.21,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.004171526059508324},{"word":"do","start":38.21,"end":38.370003,"confidence":0.9550781,"punctuated_word":"do?","sentiment":"neutral","sentiment_score":0.0005733780562877655},{"word":"sorry","start":38.370003,"end":38.61,"confidence":0.9926758,"punctuated_word":"Sorry,","sentiment":"neutral","sentiment_score":-0.12404003739356996},{"word":"mate","start":38.61,"end":38.85,"confidence":0.7758789,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":-0.14785979688167572},{"word":"i'm","start":38.85,"end":38.93,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.17815423011779785},{"word":"just","start":38.93,"end":39.17,"confidence":0.99609375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.156927689909935},{"word":"not","start":39.17,"end":39.33,"confidence":0.97802734,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.14453744888305664},{"word":"sure","start":39.33,"end":39.49,"confidence":0.69140625,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.12390892952680588},{"word":"what","start":39.49,"end":39.57,"confidence":0.8769531,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.1541040986776352},{"word":"you","start":39.57,"end":39.65,"confidence":0.69628906,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.16044974327087402},{"word":"do","start":39.65,"end":40.15,"confidence":0.6928711,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":-0.1306067854166031},{"word":"yeah","start":48.655,"end":48.895,"confidence":0.9526367,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.021858520805835724},{"word":"okay","start":48.895,"end":49.215,"confidence":0.99609375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03643601015210152},{"word":"sorry","start":49.215,"end":49.535,"confidence":0.8317871,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.09715931862592696},{"word":"i'll","start":49.535,"end":49.614998,"confidence":0.9848633,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.09419411420822144},{"word":"just","start":49.614998,"end":49.855,"confidence":0.9951172,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.10066072642803192},{"word":"i'll","start":49.855,"end":50.015,"confidence":0.9914551,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.09041303396224976},{"word":"just","start":50.015,"end":50.255,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.07742827385663986},{"word":"pause","start":50.255,"end":50.415,"confidence":0.8828125,"punctuated_word":"pause","sentiment":"neutral","sentiment_score":-0.06804705411195755},{"word":"you","start":50.415,"end":50.575,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10642102360725404},{"word":"there","start":50.575,"end":50.735,"confidence":0.9970703,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":-0.11415620893239976},{"word":"mate","start":50.735,"end":51.055,"confidence":0.9970703,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":-0.09467799961566924},{"word":"sorry","start":51.055,"end":51.555,"confidence":0.8310547,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.1811876893043518},{"word":"we","start":51.614998,"end":51.775,"confidence":0.9589844,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.2932719588279724},{"word":"can't","start":51.775,"end":52.095,"confidence":0.9951172,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.29083138704299927},{"word":"outsource","start":52.095,"end":52.575,"confidence":1.0,"punctuated_word":"outsource","sentiment":"neutral","sentiment_score":-0.2519398629665375},{"word":"any","start":52.575,"end":52.815,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.3009628653526306},{"word":"of","start":52.815,"end":52.895,"confidence":0.99902344,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.3358863592147827},{"word":"our","start":52.895,"end":53.395,"confidence":0.9980469,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.32801729440689087},{"word":"it","start":53.535,"end":54.015,"confidence":0.9038086,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":-0.24081772565841675},{"word":"we're","start":54.015,"end":54.335,"confidence":0.951416,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.23013679683208463},{"word":"a","start":54.335,"end":54.415,"confidence":0.93603516,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.23902399837970736},{"word":"we","start":54.975,"end":55.055,"confidence":0.9716797,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.2463940680027008},{"word":"have","start":55.055,"end":55.555,"confidence":0.99609375,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.28994691371917725},{"word":"risk","start":55.800003,"end":56.04,"confidence":0.9980469,"punctuated_word":"risk","sentiment":"neutral","sentiment_score":-0.28946787118911743},{"word":"and","start":56.04,"end":56.2,"confidence":0.9838867,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.30004703998565674},{"word":"compliance","start":56.2,"end":56.7,"confidence":1.0,"punctuated_word":"compliance","sentiment":"neutral","sentiment_score":-0.24387913942337036},{"word":"obligations","start":56.84,"end":57.32,"confidence":0.97216797,"punctuated_word":"obligations.","sentiment":"neutral","sentiment_score":-0.2348943054676056},{"word":"we're","start":57.32,"end":57.4,"confidence":0.9770508,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.21698886156082153},{"word":"not","start":57.4,"end":57.64,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.22106608748435977},{"word":"allowed","start":57.64,"end":57.960003,"confidence":1.0,"punctuated_word":"allowed","sentiment":"neutral","sentiment_score":-0.19780953228473663},{"word":"to","start":57.960003,"end":58.120003,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.20562788844108584},{"word":"outsource","start":58.120003,"end":58.620003,"confidence":0.99902344,"punctuated_word":"outsource.","sentiment":"neutral","sentiment_score":-0.2066935896873474},{"word":"thank","start":63.4,"end":63.56,"confidence":0.9892578,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.3160400092601776},{"word":"you","start":63.56,"end":64.06,"confidence":0.9951172,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2889280319213867}],"paragraphs":{"transcript":"\nKevin speaking. Can I help you? Good. Thank you. How can I help you?\n\nYeah. What what do you do? Sorry, mate. I'm just not sure what you do. Yeah.\n\nOkay. Sorry. I'll just I'll just pause you there, mate. Sorry. We can't outsource any of our IT.\n\nWe're a we have risk and compliance obligations. We're not allowed to outsource. Thank you.","paragraphs":[{"sentences":[{"text":"Kevin speaking.","start":1.52,"end":2.08,"sentiment":"neutral","sentiment_score":0.017374515533447266},{"text":"Can I help you?","start":2.08,"end":2.98,"sentiment":"neutral","sentiment_score":0.041187580674886703},{"text":"Good.","start":12.16,"end":12.4,"sentiment":"positive","sentiment_score":0.4669327735900879},{"text":"Thank you.","start":12.4,"end":12.88,"sentiment":"positive","sentiment_score":0.5551665723323822},{"text":"How can I help you?","start":12.88,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.2700677216053009}],"sentiment":"neutral","sentiment_score":0.223364562860557,"num_words":14,"start":1.52,"end":14.0199995},{"sentences":[{"text":"Yeah.","start":37.25,"end":37.65,"sentiment":"neutral","sentiment_score":0.01802966184914112},{"text":"What what do you do?","start":37.65,"end":38.370003,"sentiment":"neutral","sentiment_score":0.000015905871987342834},{"text":"Sorry, mate.","start":38.370003,"end":38.85,"sentiment":"neutral","sentiment_score":-0.13594991713762283},{"text":"I'm just not sure what you do.","start":38.85,"end":40.15,"sentiment":"neutral","sentiment_score":-0.14981270368610108},{"text":"Yeah.","start":48.655,"end":48.895,"sentiment":"neutral","sentiment_score":-0.021858520805835724}],"sentiment":"neutral","sentiment_score":-0.08277113060466945,"num_words":16,"start":37.25,"end":48.895},{"sentences":[{"text":"Okay.","start":48.895,"end":49.215,"sentiment":"neutral","sentiment_score":-0.03643601015210152},{"text":"Sorry.","start":49.215,"end":49.535,"sentiment":"neutral","sentiment_score":-0.09715931862592696},{"text":"I'll just I'll just pause you there, mate.","start":49.535,"end":51.055,"sentiment":"neutral","sentiment_score":-0.09324980434030294},{"text":"Sorry.","start":51.055,"end":51.555,"sentiment":"neutral","sentiment_score":-0.1811876893043518},{"text":"We can't outsource any of our IT.","start":51.614998,"end":54.015,"sentiment":"neutral","sentiment_score":-0.29167535049574717}],"sentiment":"neutral","sentiment_score":-0.17236160590416855,"num_words":18,"start":48.895,"end":54.015},{"sentences":[{"text":"We're a we have risk and compliance obligations.","start":54.015,"end":57.32,"sentiment":"neutral","sentiment_score":-0.2592237666249275},{"text":"We're not allowed to outsource.","start":57.32,"end":58.620003,"sentiment":"neutral","sentiment_score":-0.20963719189167024},{"text":"Thank you.","start":63.4,"end":64.06,"sentiment":"neutral","sentiment_score":0.30248402059078217}],"sentiment":"neutral","sentiment_score":-0.16780053675174714,"num_words":15,"start":54.015,"end":64.06}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Kevin speaking. Can I help you?\n\nChannel 0: Yeah. Good afternoon. Gavin, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Good. Thank you. How can I help you?\n\nChannel 0: Oh, yeah. Sir, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT.\n\nChannel 1: Yeah. What what do you do? Sorry, mate. I'm just not sure what you do.\n\nChannel 0: I Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner\n\nChannel 1: Yeah.\n\nChannel 0: providing\n\nChannel 1: Okay. Sorry. I'll just I'll just pause you there, mate. Sorry. We can't outsource any of our IT.\n\nChannel 0: mhmm.\n\nChannel 1: We're a we have risk and compliance obligations. We're not allowed to outsource.\n\nChannel 0: Alright. Okay. No. No. No worries.\n\nTake care.\n\nChannel 1: Thank you.\n\nChannel 0: Thank you, Kevin. Okay. Have a good day, sir. Thank you.","paragraphs":[{"sentences":[{"text":"Kevin speaking.","start":1.52,"end":2.08,"sentiment":"neutral","sentiment_score":0.017374515533447266},{"text":"Can I help you?","start":2.08,"end":2.98,"sentiment":"neutral","sentiment_score":0.041187580674886703}],"sentiment":"neutral","sentiment_score":0.03324989229440689,"channel":1,"num_words":6,"start":1.52,"end":2.98},{"sentences":[{"text":"Yeah.","start":4.08,"end":4.4,"sentiment":"neutral","sentiment_score":0.14082464575767517},{"text":"Good afternoon.","start":4.4,"end":5.14,"sentiment":"positive","sentiment_score":0.36361469328403473},{"text":"Gavin, it's Ronald from Cloud Solution IT.","start":5.92,"end":9.86,"sentiment":"neutral","sentiment_score":0.3224400963102068},{"text":"How are you doing today?","start":10.559999,"end":11.78,"sentiment":"neutral","sentiment_score":0.3044340193271637}],"sentiment":"neutral","sentiment_score":0.3098203202088674,"channel":0,"num_words":15,"start":4.08,"end":11.78},{"sentences":[{"text":"Good.","start":12.16,"end":12.4,"sentiment":"positive","sentiment_score":0.4669327735900879},{"text":"Thank you.","start":12.4,"end":12.88,"sentiment":"positive","sentiment_score":0.5551665723323822},{"text":"How can I help you?","start":12.88,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.2700677216053009}],"sentiment":"positive","sentiment_score":0.3659505657851696,"channel":1,"num_words":8,"start":12.16,"end":14.0199995},{"sentences":[{"text":"Oh, yeah.","start":14.445,"end":15.184999,"sentiment":"neutral","sentiment_score":0.061915695667266846},{"text":"Sir, I hope you still remember the company because the last time that we touched base with you, it was October of last year.","start":15.325,"end":22.465,"sentiment":"neutral","sentiment_score":0.05096564426397284},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":23.005,"end":33.36,"sentiment":"neutral","sentiment_score":0.06379950281094622},{"text":"Name of the company again, it's Cloud Solution IT.","start":34.3,"end":37.44,"sentiment":"neutral","sentiment_score":0.043555162019199796}],"sentiment":"neutral","sentiment_score":0.055832094963519804,"channel":0,"num_words":62,"start":14.445,"end":37.44},{"sentences":[{"text":"Yeah.","start":37.25,"end":37.65,"sentiment":"neutral","sentiment_score":0.01802966184914112},{"text":"What what do you do?","start":37.65,"end":38.370003,"sentiment":"neutral","sentiment_score":0.000015905871987342834},{"text":"Sorry, mate.","start":38.370003,"end":38.85,"sentiment":"neutral","sentiment_score":-0.13594991713762283},{"text":"I'm just not sure what you do.","start":38.85,"end":40.15,"sentiment":"neutral","sentiment_score":-0.14981270368610108}],"sentiment":"neutral","sentiment_score":-0.08683197125792504,"channel":1,"num_words":15,"start":37.25,"end":40.15},{"sentences":[{"text":"I Cloud Solution IT, we are a managed service provider.","start":40.655,"end":45.315,"sentiment":"neutral","sentiment_score":-0.032482617534697056},{"text":"We are also Microsoft trusted partner","start":46.015,"end":48.114998,"sentiment":"neutral","sentiment_score":-0.022658198916663725}],"sentiment":"neutral","sentiment_score":-0.028798460552934557,"channel":0,"num_words":16,"start":40.655,"end":48.114998},{"sentences":[{"text":"Yeah.","start":48.655,"end":48.895,"sentiment":"neutral","sentiment_score":-0.021858520805835724}],"sentiment":"neutral","sentiment_score":-0.021858520805835724,"channel":1,"num_words":1,"start":48.655,"end":48.895},{"sentences":[{"text":"providing","start":48.655,"end":49.155,"sentiment":"neutral","sentiment_score":-0.026161644607782364}],"sentiment":"neutral","sentiment_score":-0.026161644607782364,"channel":0,"num_words":1,"start":48.655,"end":49.155},{"sentences":[{"text":"Okay.","start":48.895,"end":49.215,"sentiment":"neutral","sentiment_score":-0.03643601015210152},{"text":"Sorry.","start":49.215,"end":49.535,"sentiment":"neutral","sentiment_score":-0.09715931862592696},{"text":"I'll just I'll just pause you there, mate.","start":49.535,"end":51.055,"sentiment":"neutral","sentiment_score":-0.09324980434030294},{"text":"Sorry.","start":51.055,"end":51.555,"sentiment":"neutral","sentiment_score":-0.1811876893043518},{"text":"We can't outsource any of our IT.","start":51.614998,"end":54.015,"sentiment":"neutral","sentiment_score":-0.29167535049574717}],"sentiment":"neutral","sentiment_score":-0.17236160590416855,"channel":1,"num_words":18,"start":48.895,"end":54.015},{"sentences":[{"text":"mhmm.","start":53.855,"end":54.355,"sentiment":"neutral","sentiment_score":-0.13110677897930145}],"sentiment":"neutral","sentiment_score":-0.13110677897930145,"channel":0,"num_words":1,"start":53.855,"end":54.355},{"sentences":[{"text":"We're a we have risk and compliance obligations.","start":54.015,"end":57.32,"sentiment":"neutral","sentiment_score":-0.2592237666249275},{"text":"We're not allowed to outsource.","start":57.32,"end":58.620003,"sentiment":"neutral","sentiment_score":-0.20963719189167024}],"sentiment":"neutral","sentiment_score":-0.24015200711213625,"channel":1,"num_words":13,"start":54.015,"end":58.620003},{"sentences":[{"text":"Alright.","start":59.87,"end":60.37,"sentiment":"neutral","sentiment_score":-0.013733990490436554},{"text":"Okay.","start":60.43,"end":60.83,"sentiment":"neutral","sentiment_score":0.008440306410193443},{"text":"No.","start":60.83,"end":61.07,"sentiment":"neutral","sentiment_score":0.012042060494422913},{"text":"No.","start":61.07,"end":61.31,"sentiment":"neutral","sentiment_score":0.024850230664014816},{"text":"No worries.","start":61.31,"end":62.05,"sentiment":"neutral","sentiment_score":0.06349069438874722}],"sentiment":"neutral","sentiment_score":0.02642999930928151,"channel":0,"num_words":6,"start":59.87,"end":62.05},{"sentences":[{"text":"Take care.","start":62.11,"end":62.85,"sentiment":"neutral","sentiment_score":0.11690326035022736}],"sentiment":"neutral","sentiment_score":0.11690326035022736,"channel":0,"num_words":2,"start":62.11,"end":62.85},{"sentences":[{"text":"Thank you.","start":63.4,"end":64.06,"sentiment":"neutral","sentiment_score":0.30248402059078217}],"sentiment":"neutral","sentiment_score":0.30248402059078217,"channel":1,"num_words":2,"start":63.4,"end":64.06},{"sentences":[{"text":"Thank you, Kevin.","start":63.71,"end":64.43,"sentiment":"positive","sentiment_score":0.36779772241910297},{"text":"Okay.","start":64.43,"end":64.75,"sentiment":"neutral","sentiment_score":0.2982276678085327},{"text":"Have a good day, sir.","start":64.75,"end":65.47,"sentiment":"positive","sentiment_score":0.4457745134830475},{"text":"Thank you.","start":65.47,"end":66.21,"sentiment":"positive","sentiment_score":0.3382141441106796}],"sentiment":"positive","sentiment_score":0.3915383355184035,"channel":0,"num_words":11,"start":63.71,"end":66.21}]},"summary":{"result":"success","short":"The Cloud Solution IT representative, Ronald, calls Gavin to introduce their company and offer their services. However, Gavin informs Ronald that they cannot outsource their IT and that their company is a managed service provider and Microsoft trusted partner. Ronald clarifies that they cannot outsource their IT and ends the call."},"intents":{"segments":[{"text":"Sir, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. Yeah.","start_word":31,"end_word":91,"intents":[{"intent":"Introduce company","confidence_score":0.14816178},{"intent":"Arrange meeting","confidence_score":0.48146805}]},{"text":"Name of the company again, it's Cloud Solution IT. Yeah.","start_word":82,"end_word":91,"intents":[{"intent":"Provide name","confidence_score":0.06833291}]},{"text":"I Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing Yeah.","start_word":106,"end_word":123,"intents":[{"intent":"Understand service provider","confidence_score":0.0032551524}]},{"text":"We can't outsource any of our IT. mhmm.","start_word":135,"end_word":142,"intents":[{"intent":"Confirm outsourcing","confidence_score":0.003922219}]},{"text":"Thank you, Kevin. Okay. Have a good day, sir. Thank you.","start_word":166,"end_word":176,"intents":[{"intent":"End conversation","confidence_score":0.7430022}]}]},"sentiments":{"segments":[{"text":"Kevin speaking. Can I help you? Yeah.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.055251773446798325},{"text":"Good afternoon. Gavin, it's Ronald from Cloud Solution IT.","start_word":7,"end_word":15,"sentiment":"positive","sentiment_score":0.3388596475124359},{"text":"How are you doing today?","start_word":16,"end_word":20,"sentiment":"neutral","sentiment_score":0.30288374423980713},{"text":"Good. Thank you.","start_word":21,"end_word":23,"sentiment":"positive","sentiment_score":0.5055546164512634},{"text":"How can I help you? Oh, yeah. Sir, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. Yeah. What what do you do? Sorry, mate. I'm just not sure what you do. I Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing Yeah. Okay. Sorry. I'll just I'll just pause you there, mate. Sorry. We can't outsource any of our IT. mhmm. We're a we have risk and compliance obligations. We're not allowed to outsource. Alright. Okay. No. No. No worries. Take care. Thank you.","start_word":24,"end_word":165,"sentiment":"neutral","sentiment_score":-0.029124440625309944},{"text":"Thank you, Kevin.","start_word":166,"end_word":168,"sentiment":"positive","sentiment_score":0.36355099081993103},{"text":"Okay.","start_word":169,"end_word":169,"sentiment":"neutral","sentiment_score":0.2982276678085327},{"text":"Have a good day, sir. Thank you.","start_word":170,"end_word":176,"sentiment":"positive","sentiment_score":0.4302104413509369}],"average":{"sentiment":"neutral","sentiment_score":0.04400177220351823}}}}