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And how may I help you today? Oh, okay. Sure. I appreciate your call today. And have you confirmed, or can you share to me to whom you spoke with about this? In that way, we could clarify on our end. From tech support. Right? That department. Is this a male or female? And is there any amount provided to you or any percentage? In that way, we could check. Oh, okay. I got it. So let me just go ahead and check this out for you. I'll just go over to your account. Could you give me a minute or two? Can you stay on the line, please? Alright. Thank you, Raja. One moment. Thank you so much for patiently waiting on the line, Waija. And while waiting for go ahead. Go ahead. What you would like to say, you may go ahead first. Yeah. I understand that. What I'm trying to ask you is how many days that you experienced the issue last month? Twenty to twenty two days. Okay. Thank you so much for these details. Continue stay in the line. Okay? Because I'm trying to work things out for you to have this resolved and compensated. Just bear with me here. Thank you so much for patiently waiting, Raja. Alright. So I was approved to remove 50% from your current bill. So your April bill is showing $69.95. We will credit you 50%. So you will be just having outstanding of $34.97. And then we will send you the rectified invoice for your reference after this call. Let me just check here your email. Your email is still the same. Right? The rajasheka paddy five zero one 8? Okay. Alright. That's perfect. So after this call, just within five minutes, you will receive the rectified invoice for your reference. Okay? You're welcome, Bridgette. And I appreciate your call today. Anything else that I may help you? Okay. Please be safe, and have a wonderful day. If you need any assistance, just feel free to give us a call. Okay? Alright. Thank you. Have a good one. 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morning. Thank you so much for calling your account. How may I help you today? Hi. Nice to have you in the line.\n\nMay I have your last name and your phone number? Thank you. And how may I help you today? Oh, okay. Sure.\n\nI appreciate your call today. And have you confirmed, or can you share to me to whom you spoke with about this? In that way, we could clarify on our end. From tech support. Right?\n\nThat department. Is this a male or female? And is there any amount provided to you or any percentage? In that way, we could check. Oh, okay.\n\nI got it. So let me just go ahead and check this out for you. I'll just go over to your account. Could you give me a minute or two? Can you stay on the line, please?\n\nAlright. Thank you, Raja. One moment. Thank you so much for patiently waiting on the line, Waija. And while waiting for go ahead.\n\nGo ahead. What you would like to say, you may go ahead first. Yeah. I understand that. What I'm trying to ask you is how many days that you experienced the issue last month?\n\nTwenty to twenty two days. Okay. Thank you so much for these details. Continue stay in the line. Okay?\n\nBecause I'm trying to work things out for you to have this resolved and compensated. Just bear with me here. Thank you so much for patiently waiting, Raja. Alright. So I was approved to remove 50% from your current bill.\n\nSo your April bill is showing $69.95. We will credit you 50%. So you will be just having outstanding of $34.97. And then we will send you the rectified invoice for your reference after this call. Let me just check here your email.\n\nYour email is still the same. Right? The rajasheka paddy five zero one 8? Okay. Alright.\n\nThat's perfect. So after this call, just within five minutes, you will receive the rectified invoice for your reference. Okay? You're welcome, Bridgette. And I appreciate your call today.\n\nAnything else that I may help you? Okay. Please be safe, and have a wonderful day. If you need any assistance, just feel free to give us a call. Okay?\n\nAlright. Thank you. Have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.71999997,"end":1.4399999,"sentiment":"positive","sentiment_score":0.5490671694278717},{"text":"Thank you so much for calling your account.","start":1.4399999,"end":3.62,"sentiment":"positive","sentiment_score":0.7281564772129059},{"text":"How may I help you today?","start":3.84,"end":5.14,"sentiment":"positive","sentiment_score":0.5903135538101196},{"text":"Hi.","start":9.679999,"end":10.0,"sentiment":"neutral","sentiment_score":0.3131256103515625},{"text":"Nice to have you in the line.","start":10.0,"end":11.54,"sentiment":"positive","sentiment_score":0.6119085678032467}],"sentiment":"positive","sentiment_score":0.6275730443497499,"num_words":24,"start":0.71999997,"end":11.54},{"sentences":[{"text":"May I have your last name and your phone number?","start":11.84,"end":15.299999,"sentiment":"neutral","sentiment_score":0.2290331616997719},{"text":"Thank 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okay.","start":99.350006,"end":100.25,"sentiment":"neutral","sentiment_score":0.03675712924450636}],"sentiment":"neutral","sentiment_score":-0.06437929064311364,"num_words":27,"start":77.494995,"end":100.25},{"sentences":[{"text":"I got it.","start":100.310005,"end":101.21001,"sentiment":"neutral","sentiment_score":0.08521931370099385},{"text":"So let me just go ahead and check this out for you.","start":101.51,"end":105.61,"sentiment":"neutral","sentiment_score":0.10183130763471127},{"text":"I'll just go over to your account.","start":105.985,"end":108.005,"sentiment":"neutral","sentiment_score":0.08736300255571093},{"text":"Could you give me a minute or two?","start":108.704994,"end":110.384995,"sentiment":"neutral","sentiment_score":0.032085401471704245},{"text":"Can you stay on the line, 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Bridgette.","start":551.66003,"end":552.96,"sentiment":"positive","sentiment_score":0.39206452171007794},{"text":"And I appreciate your call today.","start":553.02,"end":554.88,"sentiment":"positive","sentiment_score":0.49887242416540784}],"sentiment":"neutral","sentiment_score":0.27177607011178445,"num_words":29,"start":540.525,"end":554.88},{"sentences":[{"text":"Anything else that I may help you?","start":555.345,"end":557.365,"sentiment":"neutral","sentiment_score":0.1961197235754558},{"text":"Okay.","start":558.945,"end":559.445,"sentiment":"neutral","sentiment_score":0.2391936480998993},{"text":"Please be safe, and have a wonderful day.","start":559.745,"end":562.14496,"sentiment":"positive","sentiment_score":0.5052554272115231},{"text":"If you need any assistance, just feel free to give us a 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Hi. My name is Raja. My last name is Dugumputi, and my phone number is 0424205018. Yeah. Last month, actually, with the geolocation, I haven't got my Internet, and you guys told me that you'll update the payment regarding that, and you do you will do something regarding the last month, like, what my Internet bill today. And just wanted to discuss regarding that. No. No. They have I don't know this. I don't remember the name been, I think. I'm guessing the problem. Yeah. Yeah. Sure. Hello? No. No. No. Actually, you you told me that you'll be waving or doing something regarding because I have faced faced some problems with the GLP location. It's almost, like, twenty to twenty two days. Okay. Yeah. It's still the same. Checker. Ready? Five zero one. Yeah. That's fine. Okay, sir. Thank you so much. Thank you. Thank you. No. No. That's it for today. Thank you so much. Thank you. Sure. Thank you. Bye. 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Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hello. Hi. My name is Raja.\n\nChannel 0: Hi. Nice to have you in the line. May I have your last name and your phone number?\n\nChannel 1: My last name is Dugumputi, and my phone number is 0424205018.\n\nChannel 0: Thank you. And how may I help you today?\n\nChannel 1: Yeah. Last month, actually, with the geolocation, I haven't got my Internet, and you guys told me that you'll update the payment regarding that, and you do you will do something regarding the last month, like, what my Internet bill today. And just wanted to discuss regarding that.\n\nChannel 0: Oh, okay. Sure. I appreciate your call today. And have you confirmed, or can you share to me to whom you spoke with about this? In that way, we could clarify on our end.\n\nChannel 1: No. No. They have I don't know this. I don't remember the name been, I think. I'm guessing the problem.\n\nChannel 0: From tech support. Right? That department. Is this a male or female? And is there any amount provided to you or any percentage?\n\nIn that way, we could check. Oh, okay. I got it. So let me just go ahead and check this out for you. I'll just go over to your account.\n\nCould you give me a minute or two? Can you stay on the line, please?\n\nChannel 1: Yeah. Yeah. Sure.\n\nChannel 0: Alright. Thank you, Raja. One moment. Thank you so much for patiently waiting on the line, Waija. And while waiting for go ahead.\n\nGo ahead.\n\nChannel 1: Hello?\n\nChannel 0: What you would like to say, you may go ahead first.\n\nChannel 1: No. No. No. Actually, you you told me that you'll be waving or doing something regarding because I have\n\nChannel 0: Yeah.\n\nChannel 1: faced faced some problems with the GLP location.\n\nChannel 0: I understand that. What I'm trying to ask you is how many days that you experienced the issue last month?\n\nChannel 1: It's almost, like, twenty to twenty two days.\n\nChannel 0: Twenty to twenty two days. Okay. Thank you so much for these details. Continue stay in the line. Okay?\n\nBecause I'm trying to work things out for you to have this resolved and compensated. Just bear with me here. Thank you so much for patiently waiting, Raja. Alright. So I was approved to remove 50% from your current bill.\n\nSo your April bill is showing $69.95. We will credit you 50%. So you will be just having outstanding of $34.97. And then we will send you the rectified invoice for your reference\n\nChannel 1: Okay.\n\nChannel 0: after this call. Let me just check here your email. Your email is still the same. Right?\n\nChannel 1: Yeah.\n\nChannel 0: The\n\nChannel 1: It's still the\n\nChannel 0: rajasheka\n\nChannel 1: same. Checker. Ready?\n\nChannel 0: paddy five\n\nChannel 1: Five\n\nChannel 0: zero\n\nChannel 1: zero\n\nChannel 0: one\n\nChannel 1: one.\n\nChannel 0: 8?\n\nChannel 1: Yeah.\n\nChannel 0: Okay.\n\nChannel 1: That's fine.\n\nChannel 0: Alright. That's perfect. So after this call, just within five minutes, you will receive the rectified invoice for your reference.\n\nChannel 1: Okay,\n\nChannel 0: Okay?\n\nChannel 1: sir. Thank you so much. Thank you.\n\nChannel 0: You're welcome, Bridgette.\n\nChannel 1: Thank\n\nChannel 0: And\n\nChannel 1: you.\n\nChannel 0: I appreciate your call today. Anything else that I may help you?\n\nChannel 1: No. No. That's it for today. Thank you so\n\nChannel 0: Okay.\n\nChannel 1: much.\n\nChannel 0: Please\n\nChannel 1: Thank\n\nChannel 0: be\n\nChannel 1: you.\n\nChannel 0: safe, and have a wonderful day. If you need any\n\nChannel 1: Sure.\n\nChannel 0: assistance, just feel free to give us a call. Okay?\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Alright. Thank you. Have a good one. Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.71999997,"end":1.4399999,"sentiment":"positive","sentiment_score":0.5490671694278717},{"text":"Thank you so much for calling your account.","start":1.4399999,"end":3.62,"sentiment":"positive","sentiment_score":0.7281564772129059},{"text":"How may I help you today?","start":3.84,"end":5.14,"sentiment":"positive","sentiment_score":0.5903135538101196}],"sentiment":"positive","sentiment_score":0.6540792174637318,"channel":0,"num_words":16,"start":0.71999997,"end":5.14},{"sentences":[{"text":"Hello.","start":5.52,"end":5.92,"sentiment":"neutral","sentiment_score":0.12267842888832092},{"text":"Hi.","start":5.92,"end":6.0,"sentiment":"neutral","sentiment_score":0.13399632275104523},{"text":"My name is 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call today.","start":553.18005,"end":554.88,"sentiment":"positive","sentiment_score":0.5017139494419098},{"text":"Anything else that I may help you?","start":555.345,"end":557.365,"sentiment":"neutral","sentiment_score":0.1961197235754558}],"sentiment":"neutral","sentiment_score":0.32345065101981163,"channel":0,"num_words":12,"start":553.18005,"end":557.365},{"sentences":[{"text":"No.","start":557.07,"end":557.23004,"sentiment":"neutral","sentiment_score":-0.026872629299759865},{"text":"No.","start":557.23004,"end":557.55005,"sentiment":"neutral","sentiment_score":-0.032641902565956116},{"text":"That's it for today.","start":557.55005,"end":558.43005,"sentiment":"neutral","sentiment_score":0.008746490115299821},{"text":"Thank you 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and have a wonderful day.","start":560.305,"end":562.14496,"sentiment":"positive","sentiment_score":0.5521609584490458},{"text":"If you need any","start":562.14496,"end":563.02496,"sentiment":"neutral","sentiment_score":0.14348171465098858}],"sentiment":"positive","sentiment_score":0.3886892609298229,"channel":0,"num_words":10,"start":560.305,"end":563.02496},{"sentences":[{"text":"Sure.","start":562.91003,"end":563.41003,"sentiment":"neutral","sentiment_score":0.09655379503965378}],"sentiment":"neutral","sentiment_score":0.09655379503965378,"channel":1,"num_words":1,"start":562.91003,"end":563.41003},{"sentences":[{"text":"assistance, just feel free to give us a 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The agent then informed the customer that they were approved to remove 50% from their bill and credit them 50%, and that they would receive a rectified invoice for their reference. The agent also informed the customer that they would receive a reference invoice and that they would receive a rectified invoice within five minutes."},"intents":{"segments":[{"text":"Thank you so much for calling your account. How may I help you today? Hello.","start_word":2,"end_word":16,"intents":[{"intent":"Request assistance","confidence_score":0.007857258}]},{"text":"faced faced some problems with the GLP location. I understand that.","start_word":290,"end_word":300,"intents":[{"intent":"Resolve issue","confidence_score":0.022462757}]}]},"sentiments":{"segments":[{"text":"Good morning. Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":15,"sentiment":"positive","sentiment_score":0.6469628214836121},{"text":"Hello. Hi. My name is Raja. Hi.","start_word":16,"end_word":22,"sentiment":"neutral","sentiment_score":0.16083261370658877},{"text":"Nice to have you in the line.","start_word":23,"end_word":29,"sentiment":"positive","sentiment_score":0.6169586181640625},{"text":"May I have your last name and your phone number? My last name is Dugumputi, and my phone number is 0424205018.","start_word":30,"end_word":50,"sentiment":"neutral","sentiment_score":0.1729840487241745},{"text":"Thank you. And how may I help you today?","start_word":51,"end_word":59,"sentiment":"positive","sentiment_score":0.42040935158729553},{"text":"Yeah. Last month, actually, with the geolocation, I haven't got my Internet, and you guys told me that you'll update the payment regarding that, and you do you will do something regarding the last month, like, what my Internet bill today. And just wanted to discuss regarding that. Oh, okay. Sure.","start_word":60,"end_word":110,"sentiment":"neutral","sentiment_score":-0.03374764695763588},{"text":"I appreciate your call today.","start_word":111,"end_word":115,"sentiment":"positive","sentiment_score":0.6067373752593994},{"text":"And have you confirmed, or can you share to me to whom you spoke with about this? In that way, we could clarify on our end. No. No. They have I don't know this. I don't remember the name been, I think. I'm guessing the problem. From tech support. Right? That department. Is this a male or female? And is there any amount provided to you or any percentage? In that way, we could check. Oh, okay. I got it. So let me just go ahead and check this out for you. I'll just go over to your account. Could you give me a minute or two? Can you stay on the line, please? Yeah. Yeah. Sure. Alright. Thank you, Raja. One moment.","start_word":116,"end_word":238,"sentiment":"neutral","sentiment_score":-0.014905462972819803},{"text":"Thank you so much for patiently waiting on the line, Waija.","start_word":239,"end_word":249,"sentiment":"positive","sentiment_score":0.3609567880630493},{"text":"And while waiting for go ahead. Go ahead. Hello? What you would like to say, you may go ahead first. No. No. No. Actually, you you told me that you'll be waving or doing something regarding because I have Yeah. faced faced some problems with the GLP location. I understand that. What I'm trying to ask you is how many days that you experienced the issue last month? It's almost, like, twenty to twenty two days. Twenty to twenty two days. Okay.","start_word":250,"end_word":331,"sentiment":"neutral","sentiment_score":-0.03466845759781214},{"text":"Thank you so much for these details.","start_word":332,"end_word":338,"sentiment":"positive","sentiment_score":0.3642287850379944},{"text":"Continue stay in the line. Okay? Because I'm trying to work things out for you to have this resolved and compensated. Just bear with me here.","start_word":339,"end_word":364,"sentiment":"neutral","sentiment_score":0.111936517059803},{"text":"Thank you so much for patiently waiting, Raja.","start_word":365,"end_word":372,"sentiment":"positive","sentiment_score":0.4778408408164978},{"text":"Alright. So I was approved to remove 50% from your current bill. So your April bill is showing $69.95. We will credit you 50%. So you will be just having outstanding of $34.97. And then we will send you the rectified invoice for your reference Okay. after this call. Let me just check here your email. Your email is still the same. Right? Yeah. The It's still the rajasheka same. Checker. Ready? paddy five Five zero zero one one. 8? Yeah. Okay. That's fine. Alright.","start_word":373,"end_word":457,"sentiment":"neutral","sentiment_score":0.036174699664115906},{"text":"That's perfect.","start_word":458,"end_word":459,"sentiment":"positive","sentiment_score":0.4276423156261444},{"text":"So after this call, just within five minutes, you will receive the rectified invoice for your reference. Okay, Okay? sir.","start_word":460,"end_word":479,"sentiment":"neutral","sentiment_score":0.14553138613700867},{"text":"Thank you so much. Thank you. You're welcome, Bridgette. Thank And you. I appreciate your call today.","start_word":480,"end_word":496,"sentiment":"positive","sentiment_score":0.4160767793655395},{"text":"Anything else that I may help you? No. No. That's it for today. 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