{"metadata":{"transaction_key":"deprecated","request_id":"01a09dae-f86f-7522-a343-2ee030013741","sha256":"15d8e847079e29732a54591dc922e485eb18e2b7c8d0f7a5a90a5b014cb65538","created":"2026-09-14T02:11:26.296Z","duration":162.43193,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":335,"output_tokens":67},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":379,"output_tokens":379},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":379,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Hey. Good afternoon, Rufa. This is Ross calling from Tech Home. How are you? Good too. Thanks for asking. Rufa, actually, we have one customer. Yep. And he was after CM9681 connection module. CM9681. Yeah. It's a vendor SKU. Okay. I've got Ingram SKU as well. 5894790. Nine 0. Yep. Yeah. Actually, yeah. Mhmm. No. I'm actually on I'm actually on Ingram portal, and I can see the C m 9681. Okay. Alright. No worries. I'll send you a email. Okay? Thanks. Bye.","confidence":0.9921875,"words":[{"word":"hey","start":5.12,"end":5.44,"confidence":0.98413086,"punctuated_word":"Hey.","sentiment":"neutral","sentiment_score":0.21390175819396973},{"word":"good","start":5.44,"end":5.68,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3784858882427216},{"word":"afternoon","start":5.68,"end":6.16,"confidence":0.97802734,"punctuated_word":"afternoon,","sentiment":"neutral","sentiment_score":0.31842759251594543},{"word":"rufa","start":6.16,"end":6.56,"confidence":0.72314453,"punctuated_word":"Rufa.","sentiment":"positive","sentiment_score":0.340678870677948},{"word":"this","start":6.56,"end":6.7999997,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.34769681096076965},{"word":"is","start":6.7999997,"end":7.12,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.32061004638671875},{"word":"ross","start":7.12,"end":7.52,"confidence":0.8051758,"punctuated_word":"Ross","sentiment":"neutral","sentiment_score":0.2262433022260666},{"word":"calling","start":7.52,"end":7.8399997,"confidence":0.9902344,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.25120845437049866},{"word":"from","start":7.8399997,"end":8.16,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.28628700971603394},{"word":"tech","start":8.16,"end":8.4,"confidence":0.8413086,"punctuated_word":"Tech","sentiment":"neutral","sentiment_score":0.3044932782649994},{"word":"home","start":8.4,"end":8.639999,"confidence":0.7524414,"punctuated_word":"Home.","sentiment":"neutral","sentiment_score":0.2578214406967163},{"word":"how","start":8.639999,"end":8.8,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2427532970905304},{"word":"are","start":8.8,"end":8.88,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.18300771713256836},{"word":"you","start":8.88,"end":9.38,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.24290940165519712},{"word":"good","start":15.615,"end":15.855,"confidence":0.5419922,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4115585684776306},{"word":"too","start":15.855,"end":16.175,"confidence":0.8408203,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.32754236459732056},{"word":"thanks","start":16.175,"end":16.414999,"confidence":0.9951172,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.4259739816188812},{"word":"for","start":16.414999,"end":16.574999,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.403903067111969},{"word":"asking","start":16.574999,"end":17.074999,"confidence":0.9980469,"punctuated_word":"asking.","sentiment":"positive","sentiment_score":0.3915112018585205},{"word":"rufa","start":17.535,"end":17.855,"confidence":0.6970215,"punctuated_word":"Rufa,","sentiment":"neutral","sentiment_score":0.06442034989595413},{"word":"actually","start":17.855,"end":18.355,"confidence":0.9328613,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":0.03558303415775299},{"word":"we","start":18.575,"end":18.814999,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.021770598366856575},{"word":"have","start":18.814999,"end":18.974998,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.02429218217730522},{"word":"one","start":18.974998,"end":19.375,"confidence":0.98828125,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.049937885254621506},{"word":"customer","start":19.375,"end":19.875,"confidence":0.986084,"punctuated_word":"customer.","sentiment":"neutral","sentiment_score":0.04852936416864395},{"word":"yep","start":22.654999,"end":23.134998,"confidence":0.97680664,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.017041584476828575},{"word":"and","start":23.134998,"end":23.375,"confidence":0.9350586,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.003016063012182713},{"word":"he","start":23.375,"end":23.535,"confidence":0.9980469,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.00501922657713294},{"word":"was","start":23.535,"end":23.855,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.0029289135709404945},{"word":"after","start":23.855,"end":24.355,"confidence":0.99316406,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.007533587049692869},{"word":"cm9681","start":24.735,"end":27.25,"confidence":0.89990234,"punctuated_word":"CM9681","sentiment":"neutral","sentiment_score":0.015051416121423244},{"word":"connection","start":27.39,"end":27.869999,"confidence":0.8828125,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.01982778310775757},{"word":"module","start":27.869999,"end":28.369999,"confidence":0.99072266,"punctuated_word":"module.","sentiment":"neutral","sentiment_score":0.010059639811515808},{"word":"cm9681","start":35.949997,"end":37.725,"confidence":0.990743,"punctuated_word":"CM9681.","sentiment":"neutral","sentiment_score":0.0038573218043893576},{"word":"yeah","start":67.585,"end":67.825005,"confidence":0.8864746,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.002374278847128153},{"word":"it's","start":67.825005,"end":68.225,"confidence":0.9946289,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.002082663122564554},{"word":"a","start":68.225,"end":68.305,"confidence":0.7128906,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.00038359593600034714},{"word":"vendor","start":68.305,"end":68.705,"confidence":0.9291992,"punctuated_word":"vendor","sentiment":"neutral","sentiment_score":0.003994384780526161},{"word":"sku","start":68.705,"end":69.105,"confidence":0.7755534,"punctuated_word":"SKU.","sentiment":"neutral","sentiment_score":-0.003988136071711779},{"word":"okay","start":69.105,"end":69.345,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.008430778980255127},{"word":"i've","start":69.345,"end":69.505005,"confidence":0.98950195,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.005790208466351032},{"word":"got","start":69.505005,"end":69.745,"confidence":0.9980469,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.0071430569514632225},{"word":"ingram","start":69.745,"end":70.145004,"confidence":0.6508789,"punctuated_word":"Ingram","sentiment":"neutral","sentiment_score":0.007750582881271839},{"word":"sku","start":70.145004,"end":70.545,"confidence":0.9797363,"punctuated_word":"SKU","sentiment":"neutral","sentiment_score":0.0020717261359095573},{"word":"as","start":70.545,"end":70.785,"confidence":0.984375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.0049966126680374146},{"word":"well","start":70.785,"end":71.285,"confidence":0.9975586,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.0018677236512303352},{"word":"5894790","start":71.345,"end":74.325005,"confidence":0.9980469,"punctuated_word":"5894790.","sentiment":"neutral","sentiment_score":0.0004890455165877938},{"word":"nine","start":79.270004,"end":79.590004,"confidence":0.9760742,"punctuated_word":"Nine","sentiment":"neutral","sentiment_score":-0.0034708818420767784},{"word":"0","start":79.590004,"end":80.090004,"confidence":0.99560547,"punctuated_word":"0.","sentiment":"neutral","sentiment_score":0.0006294357590377331},{"word":"yep","start":80.79,"end":81.29,"confidence":0.99902344,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.02103563211858273},{"word":"yeah","start":110.82,"end":111.14,"confidence":0.97998047,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.035710208117961884},{"word":"actually","start":111.14,"end":111.62,"confidence":0.7207031,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.05933431163430214},{"word":"yeah","start":111.62,"end":112.12,"confidence":0.7817383,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.0520944707095623},{"word":"mhmm","start":112.340004,"end":112.840004,"confidence":0.9975586,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.051856666803359985},{"word":"no","start":120.435,"end":120.755,"confidence":0.95166016,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.18004736304283142},{"word":"i'm","start":120.755,"end":120.915,"confidence":0.9916992,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.17744725942611694},{"word":"actually","start":120.915,"end":121.395004,"confidence":0.9941406,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.1490120142698288},{"word":"on","start":121.395004,"end":121.895004,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.11117333918809892},{"word":"i'm","start":122.355,"end":122.675,"confidence":0.9199219,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.10618166625499724},{"word":"actually","start":122.675,"end":123.155,"confidence":0.99902344,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.08556690812110901},{"word":"on","start":123.155,"end":123.555,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.0971386507153511},{"word":"ingram","start":123.555,"end":124.055,"confidence":0.55078125,"punctuated_word":"Ingram","sentiment":"neutral","sentiment_score":-0.07664834707975388},{"word":"portal","start":125.235,"end":125.735,"confidence":0.83691406,"punctuated_word":"portal,","sentiment":"neutral","sentiment_score":-0.08677436411380768},{"word":"and","start":126.835,"end":127.315,"confidence":0.9941406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.07188034802675247},{"word":"i","start":127.315,"end":127.475,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06698654592037201},{"word":"can","start":127.475,"end":127.795,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.06488499045372009},{"word":"see","start":127.795,"end":128.295,"confidence":0.91015625,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.0818295106291771},{"word":"the","start":128.355,"end":128.515,"confidence":0.8105469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09373992681503296},{"word":"c","start":128.515,"end":128.675,"confidence":0.85595703,"punctuated_word":"C","sentiment":"neutral","sentiment_score":-0.09427078068256378},{"word":"m","start":128.675,"end":128.835,"confidence":0.6972656,"punctuated_word":"m","sentiment":"neutral","sentiment_score":-0.08706493675708771},{"word":"9681","start":128.835,"end":130.02,"confidence":0.991333,"punctuated_word":"9681.","sentiment":"neutral","sentiment_score":-0.0828327015042305},{"word":"okay","start":150.27501,"end":150.755,"confidence":0.8847656,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02089448645710945},{"word":"alright","start":150.755,"end":151.155,"confidence":0.99609375,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.04760316759347915},{"word":"no","start":151.155,"end":151.315,"confidence":0.9921875,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.07921427488327026},{"word":"worries","start":151.315,"end":151.63501,"confidence":0.99853516,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.10208505392074584},{"word":"i'll","start":151.63501,"end":151.795,"confidence":0.99853516,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.10377763956785202},{"word":"send","start":151.795,"end":152.035,"confidence":0.99316406,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.09076372534036636},{"word":"you","start":152.035,"end":152.195,"confidence":0.96972656,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09534400701522829},{"word":"a","start":152.195,"end":152.27501,"confidence":0.31811523,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.094695582985878},{"word":"email","start":152.27501,"end":152.77501,"confidence":0.67077637,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.08941379934549332},{"word":"okay","start":153.155,"end":153.655,"confidence":0.9802246,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.08441844582557678},{"word":"thanks","start":155.235,"end":155.735,"confidence":0.9980469,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.3918333649635315},{"word":"bye","start":156.40694,"end":156.90694,"confidence":0.98583984,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.22613577544689176}],"paragraphs":{"transcript":"\nHey. Good afternoon, Rufa. This is Ross calling from Tech Home. How are you? Good too.\n\nThanks for asking. Rufa, actually, we have one customer. Yep. And he was after CM9681 connection module. CM9681.\n\nYeah. It's a vendor SKU. Okay. I've got Ingram SKU as well. 5894790.\n\nNine 0. Yep. Yeah. Actually, yeah. Mhmm.\n\nNo. I'm actually on I'm actually on Ingram portal, and I can see the C m 9681. Okay. Alright. No worries.\n\nI'll send you a email. Okay? Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hey.","start":5.12,"end":5.44,"sentiment":"neutral","sentiment_score":0.21390175819396973},{"text":"Good afternoon, Rufa.","start":5.44,"end":6.56,"sentiment":"positive","sentiment_score":0.34586411714553833},{"text":"This is Ross calling from Tech Home.","start":6.56,"end":8.639999,"sentiment":"neutral","sentiment_score":0.28490862037454334},{"text":"How are you?","start":8.639999,"end":9.38,"sentiment":"neutral","sentiment_score":0.22289013862609863},{"text":"Good too.","start":15.615,"end":16.175,"sentiment":"positive","sentiment_score":0.3695504665374756}],"sentiment":"neutral","sentiment_score":0.2908516125753522,"num_words":16,"start":5.12,"end":16.175},{"sentences":[{"text":"Thanks for asking.","start":16.175,"end":17.074999,"sentiment":"positive","sentiment_score":0.4071294168631236},{"text":"Rufa, actually, we have one customer.","start":17.535,"end":19.875,"sentiment":"neutral","sentiment_score":0.040755569003522396},{"text":"Yep.","start":22.654999,"end":23.134998,"sentiment":"neutral","sentiment_score":0.017041584476828575},{"text":"And he was after CM9681 connection module.","start":23.134998,"end":28.369999,"sentiment":"neutral","sentiment_score":0.009062375607235091},{"text":"CM9681.","start":35.949997,"end":37.725,"sentiment":"neutral","sentiment_score":0.0038573218043893576}],"sentiment":"neutral","sentiment_score":0.08612540000790937,"num_words":18,"start":16.175,"end":37.725},{"sentences":[{"text":"Yeah.","start":67.585,"end":67.825005,"sentiment":"neutral","sentiment_score":0.002374278847128153},{"text":"It's a vendor SKU.","start":67.825005,"end":69.105,"sentiment":"neutral","sentiment_score":-0.00042320461943745613},{"text":"Okay.","start":69.105,"end":69.345,"sentiment":"neutral","sentiment_score":0.008430778980255127},{"text":"I've got Ingram SKU as well.","start":69.345,"end":71.285,"sentiment":"neutral","sentiment_score":0.0049366517923772335},{"text":"5894790.","start":71.345,"end":74.325005,"sentiment":"neutral","sentiment_score":0.0004890455165877938}],"sentiment":"neutral","sentiment_score":0.0030170150477295886,"num_words":13,"start":67.585,"end":74.325005},{"sentences":[{"text":"Nine 0.","start":79.270004,"end":80.090004,"sentiment":"neutral","sentiment_score":-0.0014207230415195227},{"text":"Yep.","start":80.79,"end":81.29,"sentiment":"neutral","sentiment_score":-0.02103563211858273},{"text":"Yeah.","start":110.82,"end":111.14,"sentiment":"neutral","sentiment_score":-0.035710208117961884},{"text":"Actually, yeah.","start":111.14,"end":112.12,"sentiment":"neutral","sentiment_score":-0.05571439117193222},{"text":"Mhmm.","start":112.340004,"end":112.840004,"sentiment":"neutral","sentiment_score":-0.051856666803359985}],"sentiment":"neutral","sentiment_score":-0.03183896220954401,"num_words":7,"start":79.270004,"end":112.840004},{"sentences":[{"text":"No.","start":120.435,"end":120.755,"sentiment":"neutral","sentiment_score":-0.18004736304283142},{"text":"I'm actually on I'm actually on Ingram portal, and I can see the C m 9681.","start":120.755,"end":130.02,"sentiment":"neutral","sentiment_score":-0.09583951812237501},{"text":"Okay.","start":150.27501,"end":150.755,"sentiment":"neutral","sentiment_score":0.02089448645710945},{"text":"Alright.","start":150.755,"end":151.155,"sentiment":"neutral","sentiment_score":0.04760316759347915},{"text":"No worries.","start":151.155,"end":151.63501,"sentiment":"neutral","sentiment_score":0.09064966440200806}],"sentiment":"neutral","sentiment_score":-0.06969917476886794,"num_words":21,"start":120.435,"end":151.63501},{"sentences":[{"text":"I'll send you a email.","start":151.63501,"end":152.77501,"sentiment":"neutral","sentiment_score":0.0947989508509636},{"text":"Okay?","start":153.155,"end":153.655,"sentiment":"neutral","sentiment_score":0.08441844582557678},{"text":"Thanks.","start":155.235,"end":155.735,"sentiment":"positive","sentiment_score":0.3918333649635315},{"text":"Bye.","start":156.40694,"end":156.90694,"sentiment":"neutral","sentiment_score":0.22613577544689176}],"sentiment":"neutral","sentiment_score":0.14704779256135225,"num_words":8,"start":151.63501,"end":156.90694}]}}]},{"alternatives":[{"transcript":"Hi. Thank you for calling Beachbody. This is Ruth. How can I help you? Hi, Ross. Good afternoon. I'm doing well. Thanks for asking. How are you? Mhmm. EM9681. Mhmm. CM96 Let me go ahead and check if we have this unit. Okay. Just a second. Is this the vendor SK for the product? 5894790. I cannot locate the vendor SKU on our end as well as the c m 9681. Would you be able to send us an email about this one and include any description so that I can check further further? Because the yep. The SK that you provided is not available in our system, so I might need to check further with How Oh, this might be the Ingram SKU. That's why it's not visible on our end. If you could provide the description of the product, I can check if we can supply it as well. Okay. Thank you so much. Bye for now.","confidence":0.99902344,"words":[{"word":"hi","start":0.48,"end":0.71999997,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.256483793258667},{"word":"thank","start":0.71999997,"end":0.96,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5084830522537231},{"word":"you","start":0.96,"end":1.04,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4903480112552643},{"word":"for","start":1.04,"end":1.1999999,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5078054666519165},{"word":"calling","start":1.1999999,"end":1.52,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.4801787734031677},{"word":"beachbody","start":1.52,"end":2.02,"confidence":0.65755206,"punctuated_word":"Beachbody.","sentiment":"positive","sentiment_score":0.5886561870574951},{"word":"this","start":2.08,"end":2.24,"confidence":0.9980469,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.5793048739433289},{"word":"is","start":2.24,"end":2.3999999,"confidence":0.99902344,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.5508116483688354},{"word":"ruth","start":2.3999999,"end":2.8,"confidence":0.6569824,"punctuated_word":"Ruth.","sentiment":"positive","sentiment_score":0.5396576523780823},{"word":"how","start":2.8,"end":2.96,"confidence":0.9980469,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.4421349763870239},{"word":"can","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.4576764106750488},{"word":"i","start":3.12,"end":3.1999998,"confidence":0.99902344,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4522273540496826},{"word":"help","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.45305174589157104},{"word":"you","start":3.4399998,"end":3.9399998,"confidence":1.0,"punctuated_word":"you?","sentiment":"positive","sentiment_score":0.4484645426273346},{"word":"hi","start":10.32,"end":10.639999,"confidence":0.9902344,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.2612572908401489},{"word":"ross","start":10.639999,"end":11.12,"confidence":0.98339844,"punctuated_word":"Ross.","sentiment":"neutral","sentiment_score":0.2818676233291626},{"word":"good","start":11.12,"end":11.44,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.49788567423820496},{"word":"afternoon","start":11.44,"end":11.92,"confidence":0.9980469,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.5003552436828613},{"word":"i'm","start":11.92,"end":12.08,"confidence":1.0,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.6385988593101501},{"word":"doing","start":12.08,"end":12.32,"confidence":0.99902344,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.612206757068634},{"word":"well","start":12.32,"end":12.48,"confidence":0.99853516,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.5579651594161987},{"word":"thanks","start":12.48,"end":12.719999,"confidence":0.99902344,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.6157546043395996},{"word":"for","start":12.719999,"end":12.96,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6313974857330322},{"word":"asking","start":12.96,"end":13.44,"confidence":1.0,"punctuated_word":"asking.","sentiment":"positive","sentiment_score":0.5880638360977173},{"word":"how","start":13.44,"end":13.599999,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.33399197459220886},{"word":"are","start":13.599999,"end":13.759999,"confidence":0.7373047,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.27708807587623596},{"word":"you","start":13.759999,"end":14.259999,"confidence":1.0,"punctuated_word":"you?","sentiment":"positive","sentiment_score":0.3779407739639282},{"word":"mhmm","start":20.985,"end":21.485,"confidence":0.99243164,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0156597588211298},{"word":"em9681","start":32.75,"end":35.01,"confidence":0.90702313,"punctuated_word":"EM9681.","sentiment":"neutral","sentiment_score":0.004223031457513571},{"word":"mhmm","start":38.75,"end":39.25,"confidence":0.994751,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.003949522040784359},{"word":"cm96","start":40.67,"end":42.165,"confidence":0.84798175,"punctuated_word":"CM96","sentiment":"neutral","sentiment_score":0.005723569076508284},{"word":"let","start":47.765,"end":48.085,"confidence":0.8041992,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.0002023298293352127},{"word":"me","start":48.085,"end":48.165,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.005443686619400978},{"word":"go","start":48.165,"end":48.325,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.0037648826837539673},{"word":"ahead","start":48.325,"end":48.645,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.011948276311159134},{"word":"and","start":48.645,"end":48.805,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0035978760570287704},{"word":"check","start":48.805,"end":49.205,"confidence":0.9941406,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.0064445678144693375},{"word":"if","start":49.205,"end":49.705,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0007189931347966194},{"word":"we","start":50.325,"end":50.645,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0027732811868190765},{"word":"have","start":50.645,"end":51.045002,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0015264526009559631},{"word":"this","start":51.045002,"end":51.445,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.009407149627804756},{"word":"unit","start":51.445,"end":51.945,"confidence":0.9794922,"punctuated_word":"unit.","sentiment":"neutral","sentiment_score":0.004218299873173237},{"word":"okay","start":52.965,"end":53.465,"confidence":0.9921875,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.012179804965853693},{"word":"just","start":53.525,"end":53.845,"confidence":0.9921875,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.003772594965994358},{"word":"a","start":53.845,"end":54.005,"confidence":0.9838867,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.004148387815803289},{"word":"second","start":54.005,"end":54.27,"confidence":0.9189453,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.0038903066888451576},{"word":"is","start":60.510002,"end":60.75,"confidence":0.9941406,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.002353179268538952},{"word":"this","start":60.75,"end":61.23,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0012544095516204834},{"word":"the","start":61.23,"end":61.63,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.004324640147387981},{"word":"vendor","start":61.63,"end":62.13,"confidence":0.7573242,"punctuated_word":"vendor","sentiment":"neutral","sentiment_score":0.0016100117936730385},{"word":"sk","start":62.19,"end":62.69,"confidence":0.9902344,"punctuated_word":"SK","sentiment":"neutral","sentiment_score":-0.0045609986409544945},{"word":"for","start":62.91,"end":63.23,"confidence":0.9506836,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.004620290361344814},{"word":"the","start":63.23,"end":63.39,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.002719387412071228},{"word":"product","start":63.39,"end":63.89,"confidence":0.9941406,"punctuated_word":"product?","sentiment":"neutral","sentiment_score":-0.005064116790890694},{"word":"5894790","start":75.765,"end":79.784996,"confidence":0.91420203,"punctuated_word":"5894790.","sentiment":"neutral","sentiment_score":-0.00024194187426473943},{"word":"i","start":81.12,"end":81.62,"confidence":0.45458984,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16443806886672974},{"word":"cannot","start":94.08,"end":94.560005,"confidence":0.94189453,"punctuated_word":"cannot","sentiment":"neutral","sentiment_score":-0.20995856821537015},{"word":"locate","start":94.560005,"end":95.060005,"confidence":0.99902344,"punctuated_word":"locate","sentiment":"neutral","sentiment_score":-0.13748641312122345},{"word":"the","start":95.745,"end":95.985,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16069403290748596},{"word":"vendor","start":95.985,"end":96.465,"confidence":0.9633789,"punctuated_word":"vendor","sentiment":"neutral","sentiment_score":-0.09095148742198944},{"word":"sku","start":96.465,"end":96.965,"confidence":0.9909668,"punctuated_word":"SKU","sentiment":"neutral","sentiment_score":-0.15993604063987732},{"word":"on","start":97.104996,"end":97.345,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.2597033977508545},{"word":"our","start":97.345,"end":97.585,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.2698850929737091},{"word":"end","start":97.585,"end":98.085,"confidence":1.0,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.16422200202941897},{"word":"as","start":98.385,"end":98.545,"confidence":0.7109375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.19459792971611023},{"word":"well","start":98.545,"end":98.784996,"confidence":0.9980469,"punctuated_word":"well","sentiment":"neutral","sentiment_score":-0.20678496360778809},{"word":"as","start":98.784996,"end":98.945,"confidence":0.99609375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.21642249822616577},{"word":"the","start":98.945,"end":99.185,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19439300894737244},{"word":"c","start":99.185,"end":99.345,"confidence":0.90283203,"punctuated_word":"c","sentiment":"neutral","sentiment_score":-0.168169304728508},{"word":"m","start":99.345,"end":99.585,"confidence":0.98095703,"punctuated_word":"m","sentiment":"neutral","sentiment_score":-0.14090660214424133},{"word":"9681","start":99.585,"end":100.965,"confidence":0.9968262,"punctuated_word":"9681.","sentiment":"neutral","sentiment_score":-0.13669553399086},{"word":"would","start":101.265,"end":101.505,"confidence":0.8647461,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":-0.05310261249542236},{"word":"you","start":101.505,"end":101.745,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03929904103279114},{"word":"be","start":101.745,"end":101.905,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.02615481987595558},{"word":"able","start":101.905,"end":102.225,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.02817287296056747},{"word":"to","start":102.225,"end":102.465,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.029128290712833405},{"word":"send","start":102.465,"end":102.865,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.04667210578918457},{"word":"us","start":102.865,"end":103.104996,"confidence":0.8691406,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.01973944529891014},{"word":"an","start":103.104996,"end":103.265,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.04208933934569359},{"word":"email","start":103.265,"end":103.665,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.03699331730604172},{"word":"about","start":103.665,"end":103.985,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.03712204098701477},{"word":"this","start":103.985,"end":104.225,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.01714450865983963},{"word":"one","start":104.225,"end":104.465,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.03408230468630791},{"word":"and","start":104.465,"end":104.705,"confidence":0.9892578,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.015715427696704865},{"word":"include","start":104.705,"end":105.185,"confidence":0.99902344,"punctuated_word":"include","sentiment":"neutral","sentiment_score":-0.027241788804531097},{"word":"any","start":105.185,"end":105.585,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.003306768834590912},{"word":"description","start":105.585,"end":106.085,"confidence":1.0,"punctuated_word":"description","sentiment":"neutral","sentiment_score":-0.0677977129817009},{"word":"so","start":106.545,"end":106.705,"confidence":0.95166016,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.05389608070254326},{"word":"that","start":106.705,"end":106.945,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.04387715086340904},{"word":"i","start":106.945,"end":107.104996,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05535120889544487},{"word":"can","start":107.104996,"end":107.345,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.07754702121019363},{"word":"check","start":107.345,"end":107.744995,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.0711512416601181},{"word":"further","start":107.744995,"end":108.244995,"confidence":0.96435547,"punctuated_word":"further","sentiment":"neutral","sentiment_score":-0.061966851353645325},{"word":"further","start":108.385,"end":108.885,"confidence":0.93603516,"punctuated_word":"further?","sentiment":"neutral","sentiment_score":-0.07069756090641022},{"word":"because","start":110.45,"end":110.95,"confidence":0.99902344,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.05889083445072174},{"word":"the","start":111.33,"end":111.83,"confidence":0.78564453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05391993373632431},{"word":"yep","start":112.77,"end":113.27,"confidence":0.7736003,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":-0.06481434404850006},{"word":"the","start":113.409996,"end":113.729996,"confidence":0.41259766,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.1628558784723282},{"word":"sk","start":113.729996,"end":113.97,"confidence":0.9243164,"punctuated_word":"SK","sentiment":"neutral","sentiment_score":-0.15914547443389893},{"word":"that","start":113.97,"end":114.13,"confidence":0.46875,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.19016198813915253},{"word":"you","start":114.13,"end":114.45,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.20647107064723969},{"word":"provided","start":114.45,"end":114.95,"confidence":0.66748047,"punctuated_word":"provided","sentiment":"neutral","sentiment_score":-0.17701539397239685},{"word":"is","start":115.09,"end":115.33,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2221808880567551},{"word":"not","start":115.33,"end":115.83,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.24766573309898376},{"word":"available","start":116.53,"end":117.03,"confidence":0.9941406,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.22090180218219757},{"word":"in","start":117.09,"end":117.33,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.23161832988262177},{"word":"our","start":117.33,"end":117.649994,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.2279936522245407},{"word":"system","start":117.649994,"end":118.13,"confidence":0.79125977,"punctuated_word":"system,","sentiment":"neutral","sentiment_score":-0.2083140015602112},{"word":"so","start":118.13,"end":118.45,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.19135762751102448},{"word":"i","start":118.45,"end":118.61,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1777348667383194},{"word":"might","start":118.61,"end":118.85,"confidence":1.0,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.14455583691596985},{"word":"need","start":118.85,"end":119.009995,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.15161773562431335},{"word":"to","start":119.009995,"end":119.509995,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1192019134759903},{"word":"check","start":119.81,"end":120.31,"confidence":0.99902344,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.1113743782043457},{"word":"further","start":120.61,"end":121.009995,"confidence":0.9951172,"punctuated_word":"further","sentiment":"neutral","sentiment_score":-0.16359902918338776},{"word":"with","start":121.009995,"end":121.335,"confidence":0.9086914,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.13359308242797852},{"word":"how","start":126.895004,"end":127.395004,"confidence":0.37402344,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.0683598592877388},{"word":"oh","start":132.535,"end":133.035,"confidence":0.92626953,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.10102245211601256},{"word":"this","start":133.095,"end":133.33499,"confidence":0.99609375,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.11118404567241667},{"word":"might","start":133.33499,"end":133.655,"confidence":1.0,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.11945100873708724},{"word":"be","start":133.655,"end":133.975,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.11521153151988985},{"word":"the","start":133.975,"end":134.215,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11042559146881104},{"word":"ingram","start":134.215,"end":134.715,"confidence":0.9536133,"punctuated_word":"Ingram","sentiment":"neutral","sentiment_score":-0.11268766224384308},{"word":"sku","start":134.855,"end":135.355,"confidence":0.8704427,"punctuated_word":"SKU.","sentiment":"neutral","sentiment_score":-0.10138605535030364},{"word":"that's","start":135.85,"end":136.09,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.1422145813703537},{"word":"why","start":136.09,"end":136.17,"confidence":0.9951172,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.14773662388324738},{"word":"it's","start":136.17,"end":136.41,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.18144159018993375},{"word":"not","start":136.41,"end":136.81,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1769357472658157},{"word":"visible","start":136.81,"end":137.31,"confidence":0.99902344,"punctuated_word":"visible","sentiment":"neutral","sentiment_score":-0.1679331213235855},{"word":"on","start":137.61,"end":137.93001,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.14296814799308777},{"word":"our","start":137.93001,"end":138.25,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.16163571178913116},{"word":"end","start":138.25,"end":138.75,"confidence":0.99365234,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":-0.15249182283878326},{"word":"if","start":142.33,"end":142.57,"confidence":0.8144531,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.06938490271568298},{"word":"you","start":142.57,"end":142.73,"confidence":0.9892578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06937046349048615},{"word":"could","start":142.73,"end":142.97,"confidence":0.99902344,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.06343227624893188},{"word":"provide","start":142.97,"end":143.47,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":-0.05634607747197151},{"word":"the","start":143.53,"end":144.03,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05383162200450897},{"word":"description","start":144.49,"end":144.99,"confidence":0.93603516,"punctuated_word":"description","sentiment":"neutral","sentiment_score":-0.07197462022304535},{"word":"of","start":145.05,"end":145.29001,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.07642939686775208},{"word":"the","start":145.29001,"end":145.45,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06940802931785583},{"word":"product","start":145.45,"end":145.93001,"confidence":0.9543457,"punctuated_word":"product,","sentiment":"neutral","sentiment_score":-0.06098390370607376},{"word":"i","start":145.93001,"end":146.09,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03190184384584427},{"word":"can","start":146.09,"end":146.33,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.047123294323682785},{"word":"check","start":146.33,"end":146.65001,"confidence":0.9980469,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.05190595239400864},{"word":"if","start":146.65001,"end":146.81,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.054327793419361115},{"word":"we","start":146.81,"end":146.97,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.04549449309706688},{"word":"can","start":146.97,"end":147.29001,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.04193628579378128},{"word":"supply","start":147.29001,"end":147.69,"confidence":1.0,"punctuated_word":"supply","sentiment":"neutral","sentiment_score":-0.06226599961519241},{"word":"it","start":147.69,"end":148.185,"confidence":0.9614258,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0593736506998539},{"word":"as","start":148.345,"end":148.665,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.06191512197256088},{"word":"well","start":148.665,"end":149.165,"confidence":0.99365234,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":-0.05692404508590698},{"word":"okay","start":154.265,"end":154.425,"confidence":0.8269043,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.16623879969120026},{"word":"thank","start":154.425,"end":154.665,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.44205987453460693},{"word":"you","start":154.665,"end":154.825,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.438879132270813},{"word":"so","start":154.825,"end":155.065,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4737066626548767},{"word":"much","start":155.065,"end":155.565,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.423600435256958},{"word":"bye","start":157.625,"end":157.94499,"confidence":0.99902344,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.16728003323078156},{"word":"for","start":157.94499,"end":158.105,"confidence":0.99609375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.14310619235038757},{"word":"now","start":158.105,"end":158.605,"confidence":0.9995117,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.0997004732489586}],"paragraphs":{"transcript":"\nHi. Thank you for calling Beachbody. This is Ruth. How can I help you? Hi, Ross.\n\nGood afternoon. I'm doing well. Thanks for asking. How are you? Mhmm.\n\nEM9681. Mhmm. CM96 Let me go ahead and check if we have this unit. Okay. Just a second.\n\nIs this the vendor SK for the product? 5894790. I cannot locate the vendor SKU on our end as well as the c m 9681. Would you be able to send us an email about this one and include any description so that I can check further further? Because the yep.\n\nThe SK that you provided is not available in our system, so I might need to check further with How Oh, this might be the Ingram SKU. That's why it's not visible on our end. If you could provide the description of the product, I can check if we can supply it as well. Okay. Thank you so much.\n\nBye for now.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.256483793258667},{"text":"Thank you for calling Beachbody.","start":0.71999997,"end":2.02,"sentiment":"positive","sentiment_score":0.5150942981243134},{"text":"This is Ruth.","start":2.08,"end":2.8,"sentiment":"positive","sentiment_score":0.5565913915634155},{"text":"How can I help you?","start":2.8,"end":3.9399998,"sentiment":"positive","sentiment_score":0.4507110059261322},{"text":"Hi, Ross.","start":10.32,"end":11.12,"sentiment":"neutral","sentiment_score":0.27156245708465576}],"sentiment":"positive","sentiment_score":0.4561505876481533,"num_words":16,"start":0.48,"end":11.12},{"sentences":[{"text":"Good afternoon.","start":11.12,"end":11.92,"sentiment":"positive","sentiment_score":0.49912045896053314},{"text":"I'm doing well.","start":11.92,"end":12.48,"sentiment":"positive","sentiment_score":0.602923591931661},{"text":"Thanks for asking.","start":12.48,"end":13.44,"sentiment":"positive","sentiment_score":0.6117386420567831},{"text":"How are you?","start":13.44,"end":14.259999,"sentiment":"neutral","sentiment_score":0.32967360814412433},{"text":"Mhmm.","start":20.985,"end":21.485,"sentiment":"neutral","sentiment_score":0.0156597588211298}],"sentiment":"positive","sentiment_score":0.47057568359499174,"num_words":12,"start":11.12,"end":21.485},{"sentences":[{"text":"EM9681.","start":32.75,"end":35.01,"sentiment":"neutral","sentiment_score":0.004223031457513571},{"text":"Mhmm.","start":38.75,"end":39.25,"sentiment":"neutral","sentiment_score":0.003949522040784359},{"text":"CM96 Let me go ahead and check if we have this unit.","start":40.67,"end":51.945,"sentiment":"neutral","sentiment_score":0.004359316662885249},{"text":"Okay.","start":52.965,"end":53.465,"sentiment":"neutral","sentiment_score":0.012179804965853693},{"text":"Just a second.","start":53.525,"end":54.27,"sentiment":"neutral","sentiment_score":0.003937096490214269}],"sentiment":"neutral","sentiment_score":0.004693080438300967,"num_words":18,"start":32.75,"end":54.27},{"sentences":[{"text":"Is this the vendor SK for the product?","start":60.510002,"end":63.89,"sentiment":"neutral","sentiment_score":-0.002910876297391951},{"text":"5894790.","start":75.765,"end":79.784996,"sentiment":"neutral","sentiment_score":-0.00024194187426473943},{"text":"I cannot locate the vendor SKU on our end as well as the c m 9681.","start":81.12,"end":100.965,"sentiment":"neutral","sentiment_score":-0.17970280908048153},{"text":"Would you be able to send us an email about this one and include any description so that I can check further further?","start":101.265,"end":108.885,"sentiment":"neutral","sentiment_score":-0.041663022306950195},{"text":"Because the yep.","start":110.45,"end":113.27,"sentiment":"neutral","sentiment_score":-0.05920837074518204}],"sentiment":"neutral","sentiment_score":-0.0791107553497354,"num_words":51,"start":60.510002,"end":113.27},{"sentences":[{"text":"The SK that you provided is not available in our system, so I might need to check further with How Oh, this might be the Ingram SKU.","start":113.409996,"end":135.355,"sentiment":"neutral","sentiment_score":-0.15878099589436143},{"text":"That's why it's not visible on our end.","start":135.85,"end":138.75,"sentiment":"neutral","sentiment_score":-0.1591696683317423},{"text":"If you could provide the description of the product, I can check if we can supply it as well.","start":142.33,"end":149.165,"sentiment":"neutral","sentiment_score":-0.058122619594398295},{"text":"Okay.","start":154.265,"end":154.425,"sentiment":"neutral","sentiment_score":0.16623879969120026},{"text":"Thank you so much.","start":154.425,"end":155.565,"sentiment":"positive","sentiment_score":0.44456152617931366}],"sentiment":"neutral","sentiment_score":-0.0800049000624883,"num_words":59,"start":113.409996,"end":155.565},{"sentences":[{"text":"Bye for now.","start":157.625,"end":158.605,"sentiment":"neutral","sentiment_score":0.13669556627670923}],"sentiment":"neutral","sentiment_score":0.13669556627670923,"num_words":3,"start":157.625,"end":158.605}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. Thank you for calling Beachbody. This is Ruth. How can I help you?\n\nChannel 0: Hey. Good afternoon, Rufa. This is Ross calling from Tech Home. How are you?\n\nChannel 1: Hi, Ross. Good afternoon. I'm doing well. Thanks for asking. How are you?\n\nChannel 0: Good too. Thanks for asking. Rufa, actually, we have one customer.\n\nChannel 1: Mhmm.\n\nChannel 0: Yep. And he was after CM9681 connection module.\n\nChannel 1: EM9681.\n\nChannel 0: CM9681.\n\nChannel 1: Mhmm. CM96 Let me go ahead and check if we have this unit. Okay. Just a second. Is this the vendor SK for the product?\n\nChannel 0: Yeah. It's a vendor SKU. Okay. I've got Ingram SKU as well. 5894790.\n\nChannel 1: 5894790.\n\nChannel 0: Nine 0. Yep.\n\nChannel 1: I cannot locate the vendor SKU on our end as well as the c m 9681. Would you be able to send us an email about this one and include any description so that I can check further further? Because\n\nChannel 0: Yeah. Actually,\n\nChannel 1: the\n\nChannel 0: yeah. Mhmm.\n\nChannel 1: yep. The SK that you provided is not available in our system, so I might need to check\n\nChannel 0: No.\n\nChannel 1: further\n\nChannel 0: I'm actually\n\nChannel 1: with\n\nChannel 0: on I'm actually on Ingram portal, and\n\nChannel 1: How\n\nChannel 0: I can see the C m 9681.\n\nChannel 1: Oh, this might be the Ingram SKU. That's why it's not visible on our end. If you could provide the description of the product, I can check if we can supply it as well.\n\nChannel 0: Okay. Alright. No worries. I'll send you a email. Okay?\n\nChannel 1: Okay. Thank you so much.\n\nChannel 0: Thanks. Bye.\n\nChannel 1: Bye for now.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.256483793258667},{"text":"Thank you for calling Beachbody.","start":0.71999997,"end":2.02,"sentiment":"positive","sentiment_score":0.5150942981243134},{"text":"This is Ruth.","start":2.08,"end":2.8,"sentiment":"positive","sentiment_score":0.5565913915634155},{"text":"How can I help you?","start":2.8,"end":3.9399998,"sentiment":"positive","sentiment_score":0.4507110059261322}],"sentiment":"positive","sentiment_score":0.4825203205857958,"channel":1,"num_words":14,"start":0.48,"end":3.9399998},{"sentences":[{"text":"Hey.","start":5.12,"end":5.44,"sentiment":"neutral","sentiment_score":0.21390175819396973},{"text":"Good afternoon, Rufa.","start":5.44,"end":6.56,"sentiment":"positive","sentiment_score":0.34586411714553833},{"text":"This is Ross calling from Tech Home.","start":6.56,"end":8.639999,"sentiment":"neutral","sentiment_score":0.28490862037454334},{"text":"How are you?","start":8.639999,"end":9.38,"sentiment":"neutral","sentiment_score":0.22289013862609863}],"sentiment":"neutral","sentiment_score":0.2796089191521917,"channel":0,"num_words":14,"start":5.12,"end":9.38},{"sentences":[{"text":"Hi, Ross.","start":10.32,"end":11.12,"sentiment":"neutral","sentiment_score":0.27156245708465576},{"text":"Good afternoon.","start":11.12,"end":11.92,"sentiment":"positive","sentiment_score":0.49912045896053314},{"text":"I'm doing well.","start":11.92,"end":12.48,"sentiment":"positive","sentiment_score":0.602923591931661},{"text":"Thanks for asking.","start":12.48,"end":13.44,"sentiment":"positive","sentiment_score":0.6117386420567831},{"text":"How are you?","start":13.44,"end":14.259999,"sentiment":"neutral","sentiment_score":0.32967360814412433}],"sentiment":"positive","sentiment_score":0.47495179680677563,"channel":1,"num_words":13,"start":10.32,"end":14.259999},{"sentences":[{"text":"Good too.","start":15.615,"end":16.175,"sentiment":"positive","sentiment_score":0.3695504665374756},{"text":"Thanks for asking.","start":16.175,"end":17.074999,"sentiment":"positive","sentiment_score":0.4071294168631236},{"text":"Rufa, actually, we have one customer.","start":17.535,"end":19.875,"sentiment":"neutral","sentiment_score":0.040755569003522396}],"sentiment":"neutral","sentiment_score":0.20045659978958694,"channel":0,"num_words":11,"start":15.615,"end":19.875},{"sentences":[{"text":"Mhmm.","start":20.985,"end":21.485,"sentiment":"neutral","sentiment_score":0.0156597588211298}],"sentiment":"neutral","sentiment_score":0.0156597588211298,"channel":1,"num_words":1,"start":20.985,"end":21.485},{"sentences":[{"text":"Yep.","start":22.654999,"end":23.134998,"sentiment":"neutral","sentiment_score":0.017041584476828575},{"text":"And he was after CM9681 connection module.","start":23.134998,"end":28.369999,"sentiment":"neutral","sentiment_score":0.009062375607235091}],"sentiment":"neutral","sentiment_score":0.010059776715934277,"channel":0,"num_words":8,"start":22.654999,"end":28.369999},{"sentences":[{"text":"EM9681.","start":32.75,"end":35.01,"sentiment":"neutral","sentiment_score":0.004223031457513571}],"sentiment":"neutral","sentiment_score":0.004223031457513571,"channel":1,"num_words":1,"start":32.75,"end":35.01},{"sentences":[{"text":"CM9681.","start":35.949997,"end":37.725,"sentiment":"neutral","sentiment_score":0.0038573218043893576}],"sentiment":"neutral","sentiment_score":0.0038573218043893576,"channel":0,"num_words":1,"start":35.949997,"end":37.725},{"sentences":[{"text":"Mhmm.","start":38.75,"end":39.25,"sentiment":"neutral","sentiment_score":0.003949522040784359},{"text":"CM96 Let me go ahead and check if we have this unit.","start":40.67,"end":51.945,"sentiment":"neutral","sentiment_score":0.004359316662885249},{"text":"Okay.","start":52.965,"end":53.465,"sentiment":"neutral","sentiment_score":0.012179804965853693},{"text":"Just a second.","start":53.525,"end":54.27,"sentiment":"neutral","sentiment_score":0.003937096490214269},{"text":"Is this the vendor SK for the product?","start":60.510002,"end":63.89,"sentiment":"neutral","sentiment_score":-0.002910876297391951}],"sentiment":"neutral","sentiment_score":0.0022786162421107293,"channel":1,"num_words":25,"start":38.75,"end":63.89},{"sentences":[{"text":"Yeah.","start":67.585,"end":67.825005,"sentiment":"neutral","sentiment_score":0.002374278847128153},{"text":"It's a vendor SKU.","start":67.825005,"end":69.105,"sentiment":"neutral","sentiment_score":-0.00042320461943745613},{"text":"Okay.","start":69.105,"end":69.345,"sentiment":"neutral","sentiment_score":0.008430778980255127},{"text":"I've got Ingram SKU as well.","start":69.345,"end":71.285,"sentiment":"neutral","sentiment_score":0.0049366517923772335},{"text":"5894790.","start":71.345,"end":74.325005,"sentiment":"neutral","sentiment_score":0.0004890455165877938}],"sentiment":"neutral","sentiment_score":0.0030170150477295886,"channel":0,"num_words":13,"start":67.585,"end":74.325005},{"sentences":[{"text":"5894790.","start":75.765,"end":79.784996,"sentiment":"neutral","sentiment_score":-0.00024194187426473943}],"sentiment":"neutral","sentiment_score":-0.00024194187426473943,"channel":1,"num_words":1,"start":75.765,"end":79.784996},{"sentences":[{"text":"Nine 0.","start":79.270004,"end":80.090004,"sentiment":"neutral","sentiment_score":-0.0014207230415195227},{"text":"Yep.","start":80.79,"end":81.29,"sentiment":"neutral","sentiment_score":-0.02103563211858273}],"sentiment":"neutral","sentiment_score":-0.007959026067207258,"channel":0,"num_words":3,"start":79.270004,"end":81.29},{"sentences":[{"text":"I cannot locate the vendor SKU on our end as well as the c m 9681.","start":81.12,"end":100.965,"sentiment":"neutral","sentiment_score":-0.17970280908048153},{"text":"Would you be able to send us an email about this one and include any description so that I can check further further?","start":101.265,"end":108.885,"sentiment":"neutral","sentiment_score":-0.041663022306950195},{"text":"Because","start":110.45,"end":110.95,"sentiment":"neutral","sentiment_score":-0.05889083445072174}],"sentiment":"neutral","sentiment_score":-0.09730963231995701,"channel":1,"num_words":40,"start":81.12,"end":110.95},{"sentences":[{"text":"Yeah.","start":110.82,"end":111.14,"sentiment":"neutral","sentiment_score":-0.035710208117961884},{"text":"Actually,","start":111.14,"end":111.62,"sentiment":"neutral","sentiment_score":-0.05933431163430214}],"sentiment":"neutral","sentiment_score":-0.04752225987613201,"channel":0,"num_words":2,"start":110.82,"end":111.62},{"sentences":[{"text":"the","start":111.33,"end":111.83,"sentiment":"neutral","sentiment_score":-0.05391993373632431}],"sentiment":"neutral","sentiment_score":-0.05391993373632431,"channel":1,"num_words":1,"start":111.33,"end":111.83},{"sentences":[{"text":"yeah.","start":111.62,"end":112.12,"sentiment":"neutral","sentiment_score":-0.0520944707095623},{"text":"Mhmm.","start":112.340004,"end":112.840004,"sentiment":"neutral","sentiment_score":-0.051856666803359985}],"sentiment":"neutral","sentiment_score":-0.051975568756461143,"channel":0,"num_words":2,"start":111.62,"end":112.840004},{"sentences":[{"text":"yep.","start":112.77,"end":113.27,"sentiment":"neutral","sentiment_score":-0.06481434404850006},{"text":"The SK that you provided is not available in our system, so I might need to check","start":113.409996,"end":120.31,"sentiment":"neutral","sentiment_score":-0.18530391594942877}],"sentiment":"neutral","sentiment_score":-0.17861005084382164,"channel":1,"num_words":18,"start":112.77,"end":120.31},{"sentences":[{"text":"No.","start":120.435,"end":120.755,"sentiment":"neutral","sentiment_score":-0.18004736304283142}],"sentiment":"neutral","sentiment_score":-0.18004736304283142,"channel":0,"num_words":1,"start":120.435,"end":120.755},{"sentences":[{"text":"further","start":120.61,"end":121.009995,"sentiment":"neutral","sentiment_score":-0.16359902918338776}],"sentiment":"neutral","sentiment_score":-0.16359902918338776,"channel":1,"num_words":1,"start":120.61,"end":121.009995},{"sentences":[{"text":"I'm actually","start":120.755,"end":121.395004,"sentiment":"neutral","sentiment_score":-0.16322963684797287}],"sentiment":"neutral","sentiment_score":-0.16322963684797287,"channel":0,"num_words":2,"start":120.755,"end":121.395004},{"sentences":[{"text":"with","start":121.009995,"end":121.335,"sentiment":"neutral","sentiment_score":-0.13359308242797852}],"sentiment":"neutral","sentiment_score":-0.13359308242797852,"channel":1,"num_words":1,"start":121.009995,"end":121.335},{"sentences":[{"text":"on I'm actually on Ingram portal, and","start":121.395004,"end":127.315,"sentiment":"neutral","sentiment_score":-0.0907662319285529}],"sentiment":"neutral","sentiment_score":-0.0907662319285529,"channel":0,"num_words":7,"start":121.395004,"end":127.315},{"sentences":[{"text":"How","start":126.895004,"end":127.395004,"sentiment":"neutral","sentiment_score":-0.0683598592877388}],"sentiment":"neutral","sentiment_score":-0.0683598592877388,"channel":1,"num_words":1,"start":126.895004,"end":127.395004},{"sentences":[{"text":"I can see the C m 9681.","start":127.315,"end":130.02,"sentiment":"neutral","sentiment_score":-0.08165848468031202}],"sentiment":"neutral","sentiment_score":-0.08165848468031202,"channel":0,"num_words":7,"start":127.315,"end":130.02},{"sentences":[{"text":"Oh, this might be the Ingram SKU.","start":132.535,"end":135.355,"sentiment":"neutral","sentiment_score":-0.11019547815833773},{"text":"That's why it's not visible on our end.","start":135.85,"end":138.75,"sentiment":"neutral","sentiment_score":-0.1591696683317423},{"text":"If you could provide the description of the product, I can check if we can supply it as well.","start":142.33,"end":149.165,"sentiment":"neutral","sentiment_score":-0.058122619594398295}],"sentiment":"neutral","sentiment_score":-0.09261927841340795,"channel":1,"num_words":34,"start":132.535,"end":149.165},{"sentences":[{"text":"Okay.","start":150.27501,"end":150.755,"sentiment":"neutral","sentiment_score":0.02089448645710945},{"text":"Alright.","start":150.755,"end":151.155,"sentiment":"neutral","sentiment_score":0.04760316759347915},{"text":"No worries.","start":151.155,"end":151.63501,"sentiment":"neutral","sentiment_score":0.09064966440200806},{"text":"I'll send you a email.","start":151.63501,"end":152.77501,"sentiment":"neutral","sentiment_score":0.0947989508509636},{"text":"Okay?","start":153.155,"end":153.655,"sentiment":"neutral","sentiment_score":0.08441844582557678}],"sentiment":"neutral","sentiment_score":0.08082101829349994,"channel":0,"num_words":10,"start":150.27501,"end":153.655},{"sentences":[{"text":"Okay.","start":154.265,"end":154.425,"sentiment":"neutral","sentiment_score":0.16623879969120026},{"text":"Thank you so much.","start":154.425,"end":155.565,"sentiment":"positive","sentiment_score":0.44456152617931366}],"sentiment":"positive","sentiment_score":0.388896980881691,"channel":1,"num_words":5,"start":154.265,"end":155.565},{"sentences":[{"text":"Thanks.","start":155.235,"end":155.735,"sentiment":"positive","sentiment_score":0.3918333649635315},{"text":"Bye.","start":156.40694,"end":156.90694,"sentiment":"neutral","sentiment_score":0.22613577544689176}],"sentiment":"neutral","sentiment_score":0.30898457020521164,"channel":0,"num_words":2,"start":155.235,"end":156.90694},{"sentences":[{"text":"Bye for now.","start":157.625,"end":158.605,"sentiment":"neutral","sentiment_score":0.13669556627670923}],"sentiment":"neutral","sentiment_score":0.13669556627670923,"channel":1,"num_words":3,"start":157.625,"end":158.605}]},"summary":{"result":"success","short":"The customer, Ross, calls Beachbody and speaks with Ruth, a representative. Ross is looking for information about a customer's CM9681 connection module and asks Ruth to send an email with a description. Ruth cannot find the customer's SKU on her end and suggests they send an email with the description so she can check further."},"intents":{"segments":[{"text":"Would you be able to send us an email about this one and include any description so that I can check further further? Because Yeah.","start_word":121,"end_word":145,"intents":[{"intent":"Request email","confidence_score":0.07236543}]},{"text":"If you could provide the description of the product, I can check if we can supply it as well. Okay.","start_word":203,"end_word":222,"intents":[{"intent":"Provide description","confidence_score":0.2556225}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.256483793258667},{"text":"Thank you for calling Beachbody. This is Ruth. How can I help you?","start_word":1,"end_word":13,"sentiment":"positive","sentiment_score":0.5096608996391296},{"text":"Hey.","start_word":14,"end_word":14,"sentiment":"neutral","sentiment_score":0.21390175819396973},{"text":"Good afternoon, Rufa.","start_word":15,"end_word":17,"sentiment":"positive","sentiment_score":0.33956295251846313},{"text":"This is Ross calling from Tech Home. How are you? Hi, Ross.","start_word":18,"end_word":29,"sentiment":"neutral","sentiment_score":0.2656257152557373},{"text":"Good afternoon. I'm doing well. Thanks for asking. How are you? Good too. Thanks for asking.","start_word":30,"end_word":45,"sentiment":"positive","sentiment_score":0.48384639620780945},{"text":"Rufa, actually, we have one customer. Mhmm. Yep. And he was after CM9681 connection module. EM9681. CM9681. Mhmm. CM96 Let me go ahead and check if we have this unit. Okay. Just a second. Is this the vendor SK for the product? Yeah. It's a vendor SKU. Okay. I've got Ingram SKU as well. 5894790. 5894790. Nine 0. Yep. I cannot locate the vendor SKU on our end as well as the c m 9681. Would you be able to send us an email about this one and include any description so that I can check further further? Because Yeah. Actually, the yeah. Mhmm. yep. The SK that you provided is not available in our system, so I might need to check No. further I'm actually with on I'm actually on Ingram portal, and How I can see the C m 9681. Oh, this might be the Ingram SKU. That's why it's not visible on our end. If you could provide the description of the product, I can check if we can supply it as well. Okay. Alright. No worries. I'll send you a email. Okay? Okay.","start_word":46,"end_word":232,"sentiment":"neutral","sentiment_score":-0.04872230067849159},{"text":"Thank you so much. Thanks.","start_word":233,"end_word":237,"sentiment":"positive","sentiment_score":0.42650189995765686},{"text":"Bye. Bye for now.","start_word":238,"end_word":241,"sentiment":"neutral","sentiment_score":0.18206241726875305}],"average":{"sentiment":"neutral","sentiment_score":0.04611134088762832}}}}