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Yes. Hello. Uh-huh. I don't need radar, but there's no NTD installed at the premises yet.\n\nAnd there's a ticket sitting with SuperNet to install the NTD. It's a new building, so there there has to be the new building activation done by Super Networks. Mhmm. Okay. Cool.\n\nPerfect. No worries. Yep. Would you be able to check if there is a ticket raised with Super Networks to install the NTD? Yeah.\n\nStatus is open. Alright. Send the email through. That'll I'll follow-up. Cool.\n\nThank you. 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Good morning. This is Maureen from Airtel tech support. Am I speaking with Sarah?\n\nChannel 1: Yes. Hello.\n\nChannel 0: Yeah. Good. This is Franca. Just wanted to check-in, regarding your Internet connection\n\nChannel 1: Uh-huh.\n\nChannel 0: from Airtel Australia. Yeah. Do you need a new router or you already have one?\n\nChannel 1: I don't need radar, but\n\nChannel 0: Mhmm.\n\nChannel 1: there's no NTD installed at the premises yet. And there's a ticket sitting with SuperNet to install the NTD. It's a new building, so there there has to be the new building activation done by Super Networks.\n\nChannel 0: Okay then. So what I'm going to do now is send you an email instruction on\n\nChannel 1: Mhmm.\n\nChannel 0: how to set up your own router.\n\nChannel 1: Okay.\n\nChannel 0: So if there's an issue or if the router is not compatible, just give us a callback so we can assist if ever\n\nChannel 1: Cool.\n\nChannel 0: once\n\nChannel 1: Perfect.\n\nChannel 0: the\n\nChannel 1: No worries.\n\nChannel 0: NTP is installed. Okay?\n\nChannel 1: Yep. Would you be able to check if there is a ticket raised with Super Networks to install the NTD?\n\nChannel 0: Yeah. Actually, I can see here. I can give you the ticket number, but the status\n\nChannel 1: Yeah.\n\nChannel 0: is still open. This\n\nChannel 1: Status\n\nChannel 0: means\n\nChannel 1: is\n\nChannel 0: that,\n\nChannel 1: open.\n\nChannel 0: yeah, the\n\nChannel 1: Alright. 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Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.0156472809612751}],"sentiment":"neutral","sentiment_score":0.0156472809612751,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Hello.","start":2.56,"end":3.06,"sentiment":"neutral","sentiment_score":0.05663316696882248},{"text":"Good morning.","start":3.1999998,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.28203514218330383},{"text":"This is Maureen from Airtel tech support.","start":4.08,"end":6.74,"sentiment":"neutral","sentiment_score":0.19312003254890442},{"text":"Am I speaking with 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Maureen explains that the NTD is being installed by Super Networks and advises Sarah to call back if there is an issue. She gives Sarah a ticket number and assures her that the status is still open."},"intents":{"segments":[{"text":"Just wanted to check-in, regarding your Internet connection Uh-huh. from Airtel Australia. Yeah.","start_word":23,"end_word":35,"intents":[{"intent":"Check internet connection","confidence_score":0.17994861}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Good morning. This is Maureen from Airtel tech support. Am I speaking with Sarah? Yes. Hello. Yeah.","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":0.15360301733016968},{"text":"Good.","start_word":19,"end_word":19,"sentiment":"positive","sentiment_score":0.4270477890968323},{"text":"This is Franca. Just wanted to check-in, regarding your Internet connection Uh-huh. from Airtel Australia. Yeah. Do you need a new router or you already have one? I don't need radar, but Mhmm. there's no NTD installed at the premises yet. And there's a ticket sitting with SuperNet to install the NTD. It's a new building, so there there has to be the new building activation done by Super Networks. Okay then. So what I'm going to do now is send you an email instruction on Mhmm. how to set up your own router. Okay. So if there's an issue or if the router is not compatible, just give us a callback so we can assist if ever Cool. once Perfect. the No worries. NTP is installed. Okay? Yep. Would you be able to check if there is a ticket raised with Super Networks to install the NTD? Yeah. Actually, I can see here. I can give you the ticket number, but the status Yeah. is still open. This Status means is that, open. yeah, the Alright. Send the there email is through. still That'll no I'll response. follow-up. Yeah. Okay then. Cool.","start_word":20,"end_word":212,"sentiment":"neutral","sentiment_score":-0.0005766991525888443},{"text":"Thank you. 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