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Oh, yes. We do provide, and we have different network. We're offering under Supa Networks, Linham Networks, Digitech, and Opticom. Have you already confirmed which network is enabled your address, or would you like us to check for you? Alright. Sure. Sure. So let me Melissa. My name is Melissa. It's okay, Melissa. So let me have your address, and then I will endorse it to our tech team to ask them to check, and then we will go ahead and update you. Go ahead your to your address, please. You're welcome. Mhmm. Mhmm. Mhmm. Mhmm. Mhmm. Mhmm. Mhmm. Mhmm. 2113. Okay. Thank you so much. So if you could give us one moment. Let me check. I think yeah. If you could stay in the line while our tech team is checking the address, we we will be appreciated. Okay? One moment here. Thank you. You so much for patiently waiting on the line. So, yeah, we confirmed your address is enabled for Supa Network. But if I may ask, are you still connected? It sounds like the address is still connected from the previous ISP. Or it's your first time to move into this address? Oh, okay. Maybe the previous person is still connected to the ISP because it shows on our end that it's still connected to the previous ISP of the person prior to you to that to this address. You said it's Unit 1802. Right? And then 18 08. Okay. Alright. I'm sorry. I hope I heard that. Let me 18. It's okay. Yeah. It's available now. 1808. Mm-mm. So it's available. So, basically I'm sorry. Yeah. It's available. And our ordering process should be done through the website. Once you visited our official website. If you would like to activate a Internet service with us, our ordering process should be done through our website. Our official website is airtel.net.au. You will be able to check our available plans and pricing and critical information or terms and condition. And then you're saying you already have your modem or router? Yeah. Yeah. You are allowed to use your modem or router as long as it's compatible. So Yeah. The compatibility details, exact details are also available through our website. If you will be clicking the link, it it will show you the compatibility details. Mhmm. Send you text? Oh, okay. Got it. So you've just called in earlier? Alright. And did they provided you an email where to send the model or the picture of your router? No? Okay. Mhmm. Oh, okay. Sure. One moment here. Let me check if, they are available so I can connect the call. Okay? That way they could check real time for you. Thank you. Mhmm. Mhmm. Yes. We do offer mobile plan. Yeah. It could be. You could add on a mobile plan services under your Internet services. Alright. You're welcome. So please be on the line. Let me connect the call to our tech rep. In that way, they could check real time the compatibility of your router. Okay? 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Good afternoon. Thank you so much for calling Airtel accounts. How may I help you today? Bulaiji, nice to have you on the line.\n\nThis is Melissa from accounts. How may I help you today? Oh, yes. We do provide, and we have different network. We're offering under Supa Networks, Linham Networks, Digitech, and Opticom.\n\nHave you already confirmed which network is enabled your address, or would you like us to check for you? Alright. Sure. Sure. So let me Melissa.\n\nMy name is Melissa. It's okay, Melissa. So let me have your address, and then I will endorse it to our tech team to ask them to check, and then we will go ahead and update you. Go ahead your to your address, please. You're welcome.\n\nMhmm. Mhmm. Mhmm. Mhmm. Mhmm.\n\nMhmm. Mhmm. Mhmm. 2113. Okay.\n\nThank you so much. So if you could give us one moment. Let me check. I think yeah. If you could stay in the line while our tech team is checking the address, we we will be appreciated.\n\nOkay? One moment here. Thank you. You so much for patiently waiting on the line. So, yeah, we confirmed your address is enabled for Supa Network.\n\nBut if I may ask, are you still connected? It sounds like the address is still connected from the previous ISP. Or it's your first time to move into this address? Oh, okay. Maybe the previous person is still connected to the ISP because it shows on our end that it's still connected to the previous ISP of the person prior to you to that to this address.\n\nYou said it's Unit 1802. Right? And then 18 08. Okay. Alright.\n\nI'm sorry. I hope I heard that. Let me 18. It's okay. Yeah.\n\nIt's available now. 1808. Mm-mm. So it's available. So, basically I'm sorry.\n\nYeah. It's available. And our ordering process should be done through the website. Once you visited our official website. If you would like to activate a Internet service with us, our ordering process should be done through our website.\n\nOur official website is airtel.net.au. You will be able to check our available plans and pricing and critical information or terms and condition. And then you're saying you already have your modem or router? Yeah. Yeah.\n\nYou are allowed to use your modem or router as long as it's compatible. So Yeah. The compatibility details, exact details are also available through our website. If you will be clicking the link, it it will show you the compatibility details. Mhmm.\n\nSend you text? Oh, okay. Got it. So you've just called in earlier? Alright.\n\nAnd did they provided you an email where to send the model or the picture of your router? No? Okay. Mhmm. Oh, okay.\n\nSure. One moment here. Let me check if, they are available so I can connect the call. Okay? That way they could check real time for you.\n\nThank you. Mhmm. Mhmm. Yes. We do offer mobile plan.\n\nYeah. It could be. You could add on a mobile plan services under your Internet services. Alright. You're welcome.\n\nSo please be on the line. Let me connect the call to our tech rep. In that way, they could check real time the compatibility of your router. Okay? Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"positive","sentiment_score":0.37044256925582886},{"text":"Good afternoon.","start":0.88,"end":1.68,"sentiment":"positive","sentiment_score":0.5476580560207367},{"text":"Thank you so much for calling Airtel accounts.","start":1.68,"end":4.0,"sentiment":"positive","sentiment_score":0.7203649580478668},{"text":"How may I help you today?","start":4.0,"end":5.22,"sentiment":"positive","sentiment_score":0.5557492623726527},{"text":"Bulaiji, nice to have you on the line.","start":11.599999,"end":13.44,"sentiment":"positive","sentiment_score":0.5238421875983477}],"sentiment":"positive","sentiment_score":0.5901564568281173,"num_words":25,"start":0.56,"end":13.44},{"sentences":[{"text":"This is Melissa from accounts.","start":13.44,"end":15.059999,"sentiment":"neutral","sentiment_score":0.27755356431007383},{"text":"How may I help you today?","start":15.075,"end":27.494999,"sentiment":"neutral","sentiment_score":0.15328081138432026},{"text":"Oh, yes.","start":32.09,"end":33.37,"sentiment":"neutral","sentiment_score":0.052859723567962646},{"text":"We do provide, and we have different network.","start":33.37,"end":38.03,"sentiment":"neutral","sentiment_score":0.060315695591270924},{"text":"We're offering under Supa Networks, Linham Networks, Digitech, and Opticom.","start":38.57,"end":44.125,"sentiment":"neutral","sentiment_score":0.07964272201061248}],"sentiment":"neutral","sentiment_score":0.11910080392995188,"num_words":31,"start":13.44,"end":44.125},{"sentences":[{"text":"Have you already confirmed which network is enabled your address, or would you like us to check for you?","start":44.504997,"end":53.164997,"sentiment":"neutral","sentiment_score":0.04474643235535998},{"text":"Alright.","start":54.61,"end":55.11,"sentiment":"neutral","sentiment_score":0.01599905453622341},{"text":"Sure.","start":55.89,"end":56.13,"sentiment":"neutral","sentiment_score":0.03052952140569687},{"text":"Sure.","start":56.13,"end":56.63,"sentiment":"neutral","sentiment_score":0.023849599063396457},{"text":"So let me Melissa.","start":57.010002,"end":59.27,"sentiment":"neutral","sentiment_score":0.006775650545023382}],"sentiment":"neutral","sentiment_score":0.03644857661297115,"num_words":26,"start":44.504997,"end":59.27},{"sentences":[{"text":"My name is Melissa.","start":60.050003,"end":61.27,"sentiment":"neutral","sentiment_score":-0.025848276913166046},{"text":"It's okay, Melissa.","start":61.33,"end":63.59,"sentiment":"neutral","sentiment_score":0.029504296680291493},{"text":"So let me have your address, and then I will endorse it to our tech team to ask them to check, and then we will go ahead and update you.","start":63.89,"end":73.145,"sentiment":"neutral","sentiment_score":0.029411778536935648},{"text":"Go ahead your to your address, please.","start":73.204994,"end":75.625,"sentiment":"neutral","sentiment_score":0.14605460262724332},{"text":"You're welcome.","start":75.685,"end":76.424995,"sentiment":"neutral","sentiment_score":0.21860726177692413}],"sentiment":"neutral","sentiment_score":0.0505884756617572,"num_words":46,"start":60.050003,"end":76.424995},{"sentences":[{"text":"Mhmm.","start":79.445,"end":79.945,"sentiment":"neutral","sentiment_score":0.021648699417710304},{"text":"Mhmm.","start":85.14,"end":85.64,"sentiment":"neutral","sentiment_score":0.022672470659017563},{"text":"Mhmm.","start":88.74,"end":89.24,"sentiment":"neutral","sentiment_score":0.016498839482665062},{"text":"Mhmm.","start":92.74,"end":93.24,"sentiment":"neutral","sentiment_score":0.01197142619639635},{"text":"Mhmm.","start":96.74,"end":96.82,"sentiment":"neutral","sentiment_score":0.010575330816209316}],"sentiment":"neutral","sentiment_score":0.01667335331439972,"num_words":5,"start":79.445,"end":96.82},{"sentences":[{"text":"Mhmm.","start":96.82,"end":97.07,"sentiment":"neutral","sentiment_score":0.008720045909285545},{"text":"Mhmm.","start":97.07,"end":97.57,"sentiment":"neutral","sentiment_score":0.011845005676150322},{"text":"Mhmm.","start":107.924995,"end":108.085,"sentiment":"neutral","sentiment_score":0.007346020080149174},{"text":"2113.","start":108.085,"end":109.945,"sentiment":"neutral","sentiment_score":0.01156364008784294},{"text":"Okay.","start":110.16499,"end":110.66499,"sentiment":"neutral","sentiment_score":0.06244707107543945}],"sentiment":"neutral","sentiment_score":0.020384356565773486,"num_words":5,"start":96.82,"end":110.66499},{"sentences":[{"text":"Thank you so much.","start":111.11,"end":112.33,"sentiment":"positive","sentiment_score":0.3556472510099411},{"text":"So if you could give us one moment.","start":112.869995,"end":117.19,"sentiment":"neutral","sentiment_score":0.10640478786081076},{"text":"Let me check.","start":117.19,"end":118.17,"sentiment":"neutral","sentiment_score":0.054022314647833504},{"text":"I think yeah.","start":118.869995,"end":122.47,"sentiment":"neutral","sentiment_score":0.014305458093682924},{"text":"If you could stay in the line while our tech team is checking the address, we we will be appreciated.","start":122.47,"end":129.945,"sentiment":"neutral","sentiment_score":0.11513932151719927}],"sentiment":"neutral","sentiment_score":0.1258315014603891,"num_words":38,"start":111.11,"end":129.945},{"sentences":[{"text":"Okay?","start":130.085,"end":130.405,"sentiment":"neutral","sentiment_score":0.28949636220932007},{"text":"One moment here.","start":130.405,"end":131.625,"sentiment":"neutral","sentiment_score":0.2959677477677663},{"text":"Thank you.","start":131.685,"end":132.505,"sentiment":"positive","sentiment_score":0.6919021904468536},{"text":"You so much for patiently waiting on the line.","start":204.59,"end":207.33,"sentiment":"positive","sentiment_score":0.6151675118340386},{"text":"So, yeah, we confirmed your address is enabled for Supa Network.","start":207.62999,"end":212.12999,"sentiment":"neutral","sentiment_score":0.14426594667813994}],"sentiment":"positive","sentiment_score":0.3724860387066236,"num_words":26,"start":130.085,"end":212.12999},{"sentences":[{"text":"But if I may ask, are you still connected?","start":212.585,"end":215.32501,"sentiment":"neutral","sentiment_score":0.012916208969222175},{"text":"It sounds like the address is still connected from the previous ISP.","start":215.545,"end":219.485,"sentiment":"neutral","sentiment_score":-0.06060864621152481},{"text":"Or it's your first time to move into this address?","start":223.38501,"end":226.445,"sentiment":"neutral","sentiment_score":-0.1399897739291191},{"text":"Oh, okay.","start":229.33,"end":229.97,"sentiment":"neutral","sentiment_score":-0.05883045308291912},{"text":"Maybe the previous person is still connected to the ISP because it shows on our end that it's still connected to the previous ISP of the person prior to you to that to this address.","start":229.97,"end":249.515,"sentiment":"neutral","sentiment_score":-0.06561645439692906}],"sentiment":"neutral","sentiment_score":-0.06507635916418888,"num_words":68,"start":212.585,"end":249.515},{"sentences":[{"text":"You said it's Unit 1802.","start":249.89499,"end":252.61499,"sentiment":"neutral","sentiment_score":-0.005562212597578764},{"text":"Right?","start":252.61499,"end":253.11499,"sentiment":"neutral","sentiment_score":0.0027873734943568707},{"text":"And then 18 08.","start":253.495,"end":258.17,"sentiment":"neutral","sentiment_score":-0.003255456336773932},{"text":"Okay.","start":258.17,"end":258.67,"sentiment":"neutral","sentiment_score":0.000763903371989727},{"text":"Alright.","start":259.69,"end":260.17,"sentiment":"neutral","sentiment_score":-0.003854932961985469}],"sentiment":"neutral","sentiment_score":-0.003428045369219035,"num_words":12,"start":249.89499,"end":260.17},{"sentences":[{"text":"I'm sorry.","start":260.17,"end":260.81,"sentiment":"neutral","sentiment_score":-0.13487843796610832},{"text":"I hope I heard that.","start":260.81,"end":262.17,"sentiment":"neutral","sentiment_score":-0.19713900089263917},{"text":"Let me 18.","start":262.17,"end":264.83,"sentiment":"neutral","sentiment_score":-0.05408993984262148},{"text":"It's okay.","start":266.17,"end":266.99,"sentiment":"neutral","sentiment_score":0.01951940357685089},{"text":"Yeah.","start":267.635,"end":267.795,"sentiment":"neutral","sentiment_score":0.03576982393860817}],"sentiment":"neutral","sentiment_score":-0.10330100529468976,"num_words":13,"start":260.17,"end":267.795},{"sentences":[{"text":"It's available now.","start":267.795,"end":269.23502,"sentiment":"neutral","sentiment_score":0.02964959169427554},{"text":"1808.","start":269.23502,"end":270.375,"sentiment":"neutral","sentiment_score":0.009834721684455872},{"text":"Mm-mm.","start":271.71503,"end":272.195,"sentiment":"neutral","sentiment_score":0.004816561937332153},{"text":"So it's available.","start":272.195,"end":273.255,"sentiment":"neutral","sentiment_score":0.010117247079809507},{"text":"So, basically I'm sorry.","start":273.635,"end":276.45502,"sentiment":"neutral","sentiment_score":-0.0104278625221923}],"sentiment":"neutral","sentiment_score":0.0076866958212728305,"num_words":12,"start":267.795,"end":276.45502},{"sentences":[{"text":"Yeah.","start":276.915,"end":277.155,"sentiment":"neutral","sentiment_score":0.007278009317815304},{"text":"It's available.","start":277.155,"end":277.975,"sentiment":"neutral","sentiment_score":0.038813717663288116},{"text":"And our ordering process should be done through the website.","start":278.035,"end":281.415,"sentiment":"neutral","sentiment_score":0.01651503164321184},{"text":"Once you visited our official website.","start":282.42,"end":285.08002,"sentiment":"neutral","sentiment_score":0.0019353202854593594},{"text":"If you would like to activate a Internet service with us, our ordering process should be done through our website.","start":295.105,"end":303.605,"sentiment":"neutral","sentiment_score":0.02734747212380171}],"sentiment":"neutral","sentiment_score":0.020733772442700006,"num_words":39,"start":276.915,"end":303.605},{"sentences":[{"text":"Our official website is airtel.net.au.","start":304.225,"end":307.845,"sentiment":"neutral","sentiment_score":0.05514699146151543},{"text":"You will be able to check our available plans and pricing and critical information or terms and condition.","start":308.12,"end":317.26,"sentiment":"neutral","sentiment_score":0.0850006846141898},{"text":"And then you're saying you already have your modem or router?","start":317.96002,"end":321.74002,"sentiment":"neutral","sentiment_score":0.01572085500017486},{"text":"Yeah.","start":323.355,"end":323.855,"sentiment":"neutral","sentiment_score":0.25872981548309326},{"text":"Yeah.","start":324.39502,"end":324.89502,"sentiment":"neutral","sentiment_score":0.31595057249069214}],"sentiment":"neutral","sentiment_score":0.0709265853705195,"num_words":36,"start":304.225,"end":324.89502},{"sentences":[{"text":"You are allowed to use your modem or router as long as it's compatible.","start":325.515,"end":330.255,"sentiment":"positive","sentiment_score":0.3517364093235561},{"text":"So Yeah.","start":332.315,"end":335.13998,"sentiment":"neutral","sentiment_score":0.12497517280280591},{"text":"The compatibility details, exact details are also available through our website.","start":335.13998,"end":340.68,"sentiment":"neutral","sentiment_score":0.1702498427846215},{"text":"If you will be clicking the link, it it will show you the compatibility 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earlier?","start":367.66,"end":371.12003,"sentiment":"neutral","sentiment_score":0.01722294557839632},{"text":"Alright.","start":374.22,"end":374.72,"sentiment":"neutral","sentiment_score":0.05474759265780449}],"sentiment":"neutral","sentiment_score":0.022073886756386076,"num_words":14,"start":357.145,"end":374.72},{"sentences":[{"text":"And did they provided you an email where to send the model or the picture of your router?","start":374.86002,"end":382.365,"sentiment":"neutral","sentiment_score":0.023070322039226692},{"text":"No?","start":385.785,"end":386.285,"sentiment":"neutral","sentiment_score":-0.10366711020469666},{"text":"Okay.","start":386.825,"end":387.325,"sentiment":"neutral","sentiment_score":-0.0681573748588562},{"text":"Mhmm.","start":393.7,"end":394.2,"sentiment":"neutral","sentiment_score":-0.0028572240844368935},{"text":"Oh, okay.","start":400.34,"end":401.16,"sentiment":"neutral","sentiment_score":0.06509853526949883}],"sentiment":"neutral","sentiment_score":0.01612091991726471,"num_words":23,"start":374.86002,"end":401.16},{"sentences":[{"text":"Sure.","start":401.46,"end":401.94,"sentiment":"neutral","sentiment_score":0.09439347684383392},{"text":"One moment here.","start":401.94,"end":402.9,"sentiment":"neutral","sentiment_score":0.1033030276497205},{"text":"Let me check if, they are available so I can connect the call.","start":402.9,"end":407.715,"sentiment":"neutral","sentiment_score":0.11215050117327617},{"text":"Okay?","start":407.715,"end":408.215,"sentiment":"neutral","sentiment_score":0.08072642236948013},{"text":"That way they could check real time for you.","start":408.835,"end":411.235,"sentiment":"neutral","sentiment_score":0.31500481565793353}],"sentiment":"neutral","sentiment_score":0.17696403104949882,"num_words":27,"start":401.46,"end":411.235},{"sentences":[{"text":"Thank you.","start":411.235,"end":412.055,"sentiment":"neutral","sentiment_score":0.2899278253316879},{"text":"Mhmm.","start":414.35498,"end":414.85498,"sentiment":"neutral","sentiment_score":0.0663970336318016},{"text":"Mhmm.","start":415.235,"end":415.735,"sentiment":"neutral","sentiment_score":0.02921215072274208},{"text":"Yes.","start":420.79,"end":421.29,"sentiment":"neutral","sentiment_score":0.11646538972854614},{"text":"We do offer mobile plan.","start":421.43,"end":423.61002,"sentiment":"neutral","sentiment_score":0.13230345398187637}],"sentiment":"neutral","sentiment_score":0.14534474946558476,"num_words":10,"start":411.235,"end":423.61002},{"sentences":[{"text":"Yeah.","start":433.645,"end":434.04498,"sentiment":"neutral","sentiment_score":0.13354751467704773},{"text":"It could be.","start":434.04498,"end":434.925,"sentiment":"neutral","sentiment_score":0.14278638362884521},{"text":"You could add on a mobile plan services under your Internet services.","start":434.925,"end":441.345,"sentiment":"neutral","sentiment_score":0.12846012227237225},{"text":"Alright.","start":443.005,"end":443.505,"sentiment":"neutral","sentiment_score":0.3125649392604828},{"text":"You're welcome.","start":444.205,"end":445.025,"sentiment":"positive","sentiment_score":0.4005262851715088}],"sentiment":"neutral","sentiment_score":0.16931819170713425,"num_words":19,"start":433.645,"end":445.025},{"sentences":[{"text":"So please be on the line.","start":445.32498,"end":447.15997,"sentiment":"neutral","sentiment_score":0.28133473296960193},{"text":"Let me connect the call to our tech rep.","start":447.15997,"end":449.97998,"sentiment":"neutral","sentiment_score":0.20846981638007694},{"text":"In that way, they could check real time the compatibility of your 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Please sorry. What's your name? My name is Balaji. Hi, Melissa. So my name is Balaji. I'm trying to connect Internet and Internet. I I don't know whether you provide Wi Fi for phone as well. Can you please check for me, Michelle? Is it Michelle right? Is is your new Michelle? Oh, sorry. So sorry, Melissa. Okay. Okay. Alright. Thank you so much. So I think it might be Super Network. So the address is 181808, that's the unit, 2, Number 2, Sandstone, Sandstone With An E, S A N D S T 0 N E, Crescent, Macquarie Park Macquarie Park 2113. N S W 2113. Yes. Right. Okay. Okay. Alright. Thank you, Melissa. Thank you. No worries. Oh, okay. I thought it was not it's my first time. I'm just moving. Oh, 1808. 180 eight. Yeah. Yeah. Oh, no. Sorry. Yeah. That'd be my address. Yes. Yeah. So it's it's available? Yeah. So sorry. We I have a modem. You just want me to visit the sorry. What did you say? Yes. Modem router. Can I check the compatibility? So how do I get said that? Because the other lady I called said they can check for me. She said she can check for me by giving the model and the name of the router. Yes. No. She's not saying yeah. She said she said so I I said I will call back. She said if I could provide the name of the model of the router, she can check for me. Alright. Thank you. And also, while you are here, Melissa, I also do you cover mobile phones? Okay. So I'm trying to maybe join together, you know, come with business to have both with you, if possible. Okay. Thank you. Okay. Great. 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Please sorry. What's your name? My name is Balaji. Hi, Melissa.\n\nSo my name is Balaji. I'm trying to connect Internet and Internet. I I don't know whether you provide Wi Fi for phone as well. Can you please check for me, Michelle? Is it Michelle right?\n\nIs is your new Michelle? Oh, sorry. So sorry, Melissa. Okay. Okay.\n\nAlright. Thank you so much. So I think it might be Super Network. So the address is 181808, that's the unit, 2, Number 2, Sandstone, Sandstone With An E, S A N D S T 0 N E, Crescent, Macquarie Park Macquarie Park 2113. N S W 2113.\n\nYes. Right. Okay. Okay. Alright.\n\nThank you, Melissa. Thank you. No worries. Oh, okay. I thought it was not it's my first time.\n\nI'm just moving. Oh, 1808. 180 eight. Yeah. Yeah.\n\nOh, no. Sorry. Yeah. That'd be my address. Yes.\n\nYeah. So it's it's available? Yeah. So sorry. We I have a modem.\n\nYou just want me to visit the sorry. What did you say? Yes. Modem router. Can I check the compatibility?\n\nSo how do I get said that? Because the other lady I called said they can check for me. She said she can check for me by giving the model and the name of the router. Yes. No.\n\nShe's not saying yeah. She said she said so I I said I will call back. She said if I could provide the name of the model of the router, she can check for me. Alright. Thank you.\n\nAnd also, while you are here, Melissa, I also do you cover mobile phones? Okay. So I'm trying to maybe join together, you know, come with business to have both with you, if possible. Okay. Thank you.\n\nOkay. Great. 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address.","start":263.975,"end":265.195,"sentiment":"neutral","sentiment_score":-0.03509363625198603},{"text":"Yes.","start":270.75998,"end":271.25998,"sentiment":"neutral","sentiment_score":0.015806885436177254}],"sentiment":"neutral","sentiment_score":-0.05116022481686539,"num_words":9,"start":262.615,"end":271.25998},{"sentences":[{"text":"Yeah.","start":273.8,"end":274.12,"sentiment":"neutral","sentiment_score":0.004473230801522732},{"text":"So it's it's available?","start":274.12,"end":276.13998,"sentiment":"neutral","sentiment_score":-0.009066652972251177},{"text":"Yeah.","start":277.0,"end":277.5,"sentiment":"neutral","sentiment_score":0.02509959042072296},{"text":"So sorry.","start":284.28,"end":288.095,"sentiment":"neutral","sentiment_score":-0.04307219386100769},{"text":"We I have a modem.","start":288.095,"end":289.555,"sentiment":"neutral","sentiment_score":-0.09204473346471786}],"sentiment":"neutral","sentiment_score":-0.04254321890095106,"num_words":13,"start":273.8,"end":289.555},{"sentences":[{"text":"You just want me to visit the sorry.","start":290.495,"end":292.735,"sentiment":"neutral","sentiment_score":-0.07719221292063594},{"text":"What did you say?","start":292.735,"end":293.79498,"sentiment":"neutral","sentiment_score":-0.05912526370957494},{"text":"Yes.","start":322.185,"end":322.685,"sentiment":"neutral","sentiment_score":0.14942127466201782},{"text":"Modem router.","start":322.74503,"end":323.725,"sentiment":"neutral","sentiment_score":0.1559751257300377},{"text":"Can I check the compatibility?","start":331.79,"end":332.93002,"sentiment":"neutral","sentiment_score":0.10709951370954514}],"sentiment":"neutral","sentiment_score":0.007141516823321581,"num_words":20,"start":290.495,"end":332.93002},{"sentences":[{"text":"So how do I get said that?","start":349.005,"end":350.925,"sentiment":"neutral","sentiment_score":0.042850948337997706},{"text":"Because the other lady I called said they can check for me.","start":350.925,"end":355.16998,"sentiment":"neutral","sentiment_score":-0.056970431779821716},{"text":"She said she can check for me by giving the model and the name of the router.","start":358.99,"end":364.61,"sentiment":"neutral","sentiment_score":0.02442050856702468},{"text":"Yes.","start":372.315,"end":372.815,"sentiment":"neutral","sentiment_score":0.05058369040489197},{"text":"No.","start":384.19,"end":384.69,"sentiment":"neutral","sentiment_score":-0.14810681343078613}],"sentiment":"neutral","sentiment_score":-0.0017385005362724002,"num_words":38,"start":349.005,"end":384.69},{"sentences":[{"text":"She's not saying yeah.","start":386.43,"end":388.11002,"sentiment":"neutral","sentiment_score":-0.10242297686636448},{"text":"She said she said so I I said I will call back.","start":388.11002,"end":392.655,"sentiment":"neutral","sentiment_score":-0.0850172471255064},{"text":"She said if I could provide the name of the model of the router, she can check for me.","start":392.655,"end":399.235,"sentiment":"neutral","sentiment_score":-0.009812801880271812},{"text":"Alright.","start":408.4,"end":408.72,"sentiment":"neutral","sentiment_score":0.19586585462093353},{"text":"Thank you.","start":408.72,"end":409.53998,"sentiment":"neutral","sentiment_score":0.3089616447687149}],"sentiment":"neutral","sentiment_score":-0.021119814856271995,"num_words":38,"start":386.43,"end":409.53998},{"sentences":[{"text":"And also, while you are here, Melissa, I also do you cover mobile phones?","start":412.0,"end":419.13998,"sentiment":"neutral","sentiment_score":0.07348041941544839},{"text":"Okay.","start":424.055,"end":424.535,"sentiment":"neutral","sentiment_score":0.10728543996810912},{"text":"So I'm trying to maybe join together, you know, come with business to have both with you, if possible.","start":424.535,"end":432.555,"sentiment":"neutral","sentiment_score":0.1288679179392363},{"text":"Okay.","start":442.15,"end":442.65,"sentiment":"neutral","sentiment_score":0.19803228974342343},{"text":"Thank you.","start":442.87,"end":443.77,"sentiment":"neutral","sentiment_score":0.32565735280513763}],"sentiment":"neutral","sentiment_score":0.11983374994550203,"num_words":37,"start":412.0,"end":443.77},{"sentences":[{"text":"Okay.","start":447.59,"end":448.09,"sentiment":"neutral","sentiment_score":0.22323310375213623},{"text":"Great.","start":456.785,"end":457.185,"sentiment":"positive","sentiment_score":0.8891693949699402},{"text":"Thank you.","start":457.185,"end":458.005,"sentiment":"positive","sentiment_score":0.8613274395465851}],"sentiment":"positive","sentiment_score":0.7087643444538116,"num_words":4,"start":447.59,"end":458.005}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling Airtel accounts. How may I help you today?\n\nChannel 1: Hi. Please sorry. What's your name? My name is Balaji.\n\nChannel 0: Bulaiji, nice to have you on the line. This is Melissa from accounts. How may I help\n\nChannel 1: Hi, Melissa. So my name is Balaji.\n\nChannel 0: you\n\nChannel 1: I'm trying to connect Internet and Internet. I I don't know whether you provide\n\nChannel 0: today?\n\nChannel 1: Wi Fi for phone as well.\n\nChannel 0: Oh, yes. We do provide, and we have different network. We're offering under Supa Networks, Linham Networks, Digitech, and Opticom. Have you already confirmed which network is enabled your address, or would you like us to check\n\nChannel 1: Can you please\n\nChannel 0: for\n\nChannel 1: check\n\nChannel 0: you?\n\nChannel 1: for me, Michelle? Is it Michelle\n\nChannel 0: Alright.\n\nChannel 1: right?\n\nChannel 0: Sure.\n\nChannel 1: Is\n\nChannel 0: Sure. So\n\nChannel 1: is your\n\nChannel 0: let\n\nChannel 1: new\n\nChannel 0: me\n\nChannel 1: Michelle?\n\nChannel 0: Melissa.\n\nChannel 1: Oh,\n\nChannel 0: My\n\nChannel 1: sorry.\n\nChannel 0: name is Melissa.\n\nChannel 1: So sorry,\n\nChannel 0: It's okay,\n\nChannel 1: Melissa.\n\nChannel 0: Melissa. So let me have your address, and then I will endorse it to our tech team to ask\n\nChannel 1: Okay.\n\nChannel 0: them to check,\n\nChannel 1: Okay.\n\nChannel 0: and then we will go ahead and update you. Go\n\nChannel 1: Alright.\n\nChannel 0: ahead your\n\nChannel 1: Thank\n\nChannel 0: to\n\nChannel 1: you\n\nChannel 0: your\n\nChannel 1: so\n\nChannel 0: address,\n\nChannel 1: much.\n\nChannel 0: please. You're welcome.\n\nChannel 1: So I think it might be Super Network. So\n\nChannel 0: Mhmm.\n\nChannel 1: the address is 181808, that's the unit,\n\nChannel 0: Mhmm.\n\nChannel 1: 2, Number 2, Sandstone,\n\nChannel 0: Mhmm.\n\nChannel 1: Sandstone With An E, S A N D\n\nChannel 0: Mhmm.\n\nChannel 1: S T 0 N E, Crescent,\n\nChannel 0: Mhmm. Mhmm. Mhmm.\n\nChannel 1: Macquarie Park Macquarie Park 2113. N S W 2113.\n\nChannel 0: Mhmm. 2113. Okay.\n\nChannel 1: Yes.\n\nChannel 0: Thank you so much. So if you could give us one moment. Let me check.\n\nChannel 1: Right.\n\nChannel 0: I think yeah. If you could stay in the line while\n\nChannel 1: Okay.\n\nChannel 0: our tech team is checking the address,\n\nChannel 1: Okay.\n\nChannel 0: we we will be appreciated. Okay?\n\nChannel 1: Alright.\n\nChannel 0: One moment\n\nChannel 1: Thank you,\n\nChannel 0: here.\n\nChannel 1: Melissa.\n\nChannel 0: Thank\n\nChannel 1: Thank\n\nChannel 0: you.\n\nChannel 1: you.\n\nChannel 0: You so much for patiently waiting on the line. So,\n\nChannel 1: No\n\nChannel 0: yeah,\n\nChannel 1: worries.\n\nChannel 0: we confirmed your address is enabled for Supa Network. But if I may ask, are you still connected? It sounds like the address is still connected from the previous ISP.\n\nChannel 1: Oh, okay.\n\nChannel 0: Or it's\n\nChannel 1: I thought\n\nChannel 0: your first\n\nChannel 1: it was not\n\nChannel 0: time to move into this address?\n\nChannel 1: it's my first time. I'm just moving.\n\nChannel 0: Oh, okay. Maybe the previous person is still connected to the ISP because it shows on our end that it's still connected to the previous ISP of the person prior to you to that to this address. You said it's Unit 1802. Right?\n\nChannel 1: Oh,\n\nChannel 0: And then\n\nChannel 1: 1808. 180\n\nChannel 0: 18\n\nChannel 1: eight.\n\nChannel 0: 08. Okay.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Alright. I'm sorry. I hope I heard that. Let me\n\nChannel 1: Oh, no. Sorry. Yeah. That'd be\n\nChannel 0: 18.\n\nChannel 1: my address.\n\nChannel 0: It's okay. Yeah. It's available now. 1808.\n\nChannel 1: Yes.\n\nChannel 0: Mm-mm. So it's available. So,\n\nChannel 1: Yeah.\n\nChannel 0: basically\n\nChannel 1: So it's it's\n\nChannel 0: I'm\n\nChannel 1: available?\n\nChannel 0: sorry. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: It's available. And our ordering process should be done through the website. Once you visited our official\n\nChannel 1: So\n\nChannel 0: website.\n\nChannel 1: sorry. We I have a modem. You just want me to visit the sorry. What did you say?\n\nChannel 0: If you would like to activate a Internet service with us, our ordering process should be done through our website. Our official website is airtel.net.au. You will be able to check our available plans and pricing and critical information or terms and condition. And then you're saying you already have your modem or router?\n\nChannel 1: Yes. Modem router.\n\nChannel 0: Yeah. Yeah. You are allowed to use your modem or router as long as it's compatible.\n\nChannel 1: Can I check\n\nChannel 0: So\n\nChannel 1: the compatibility?\n\nChannel 0: Yeah. The compatibility details, exact details are also available through our website. If you will be clicking the link, it it will show you the compatibility details.\n\nChannel 1: So how do I get said that? Because the other lady I called said they can check for me.\n\nChannel 0: Mhmm. Send you text?\n\nChannel 1: She said she can check for me by giving the model and the name of the router.\n\nChannel 0: Oh, okay. Got it. So you've just called in earlier?\n\nChannel 1: Yes.\n\nChannel 0: Alright. And did they provided you an email where to send the model or the picture of your router?\n\nChannel 1: No.\n\nChannel 0: No?\n\nChannel 1: She's\n\nChannel 0: Okay.\n\nChannel 1: not saying yeah. She said she said so I I said I will call back. She said if I could\n\nChannel 0: Mhmm.\n\nChannel 1: provide the name of the model of the router, she can check for me.\n\nChannel 0: Oh, okay. Sure. One moment here. Let me check if, they are available so I can connect the call. Okay?\n\nChannel 1: Alright. Thank\n\nChannel 0: That way\n\nChannel 1: you.\n\nChannel 0: they could check real time for you. Thank you.\n\nChannel 1: And also, while you are here, Melissa,\n\nChannel 0: Mhmm.\n\nChannel 1: I\n\nChannel 0: Mhmm.\n\nChannel 1: also do you cover mobile phones?\n\nChannel 0: Yes. We do offer mobile plan.\n\nChannel 1: Okay. So I'm trying to maybe join together, you know, come with business to have both with you, if possible.\n\nChannel 0: Yeah. It could be. You could add on a mobile plan services under your Internet services.\n\nChannel 1: Okay. Thank\n\nChannel 0: Alright.\n\nChannel 1: you.\n\nChannel 0: You're welcome. So please be on the line. Let me connect\n\nChannel 1: Okay.\n\nChannel 0: the call to our tech rep. In that way, they could check real time the compatibility of your router. Okay?\n\nChannel 1: Great. Thank you.\n\nChannel 0: Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"positive","sentiment_score":0.37044256925582886},{"text":"Good afternoon.","start":0.88,"end":1.68,"sentiment":"positive","sentiment_score":0.5476580560207367},{"text":"Thank you so much for calling Airtel accounts.","start":1.68,"end":4.0,"sentiment":"positive","sentiment_score":0.7203649580478668},{"text":"How may I help you today?","start":4.0,"end":5.22,"sentiment":"positive","sentiment_score":0.5557492623726527}],"sentiment":"positive","sentiment_score":0.6213631717597737,"channel":0,"num_words":17,"start":0.56,"end":5.22},{"sentences":[{"text":"Hi.","start":6.56,"end":7.06,"sentiment":"neutral","sentiment_score":0.023720111697912216},{"text":"Please sorry.","start":7.3599997,"end":8.16,"sentiment":"neutral","sentiment_score":-0.047998759895563126},{"text":"What's your 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Balaji.","start":18.495,"end":19.955,"sentiment":"neutral","sentiment_score":0.045208176225423814}],"sentiment":"neutral","sentiment_score":0.05816922177161489,"channel":1,"num_words":7,"start":16.815,"end":19.955},{"sentences":[{"text":"you","start":19.875,"end":20.375,"sentiment":"neutral","sentiment_score":0.014771465212106705}],"sentiment":"neutral","sentiment_score":0.014771465212106705,"channel":0,"num_words":1,"start":19.875,"end":20.375},{"sentences":[{"text":"I'm trying to connect Internet and Internet.","start":20.415,"end":25.475,"sentiment":"neutral","sentiment_score":0.023404835324202265},{"text":"I I don't know whether you 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offering under Supa Networks, Linham Networks, Digitech, and Opticom.","start":38.57,"end":44.125,"sentiment":"neutral","sentiment_score":0.07964272201061248},{"text":"Have you already confirmed which network is enabled your address, or would you like us to check","start":44.504997,"end":51.324997,"sentiment":"neutral","sentiment_score":0.048015580348232216}],"sentiment":"neutral","sentiment_score":0.059484786429517975,"channel":0,"num_words":37,"start":32.09,"end":51.324997},{"sentences":[{"text":"Can you 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Michelle?","start":52.845,"end":53.745003,"sentiment":"neutral","sentiment_score":0.002687915383527676},{"text":"Is it 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connect to her internet service. She confirms her address and is informed that her modem is still connected to the previous ISP. The representative informs Melissa that the ordering process will be done through the website and that she can check her compatibility details through the website. The call is then transferred to a tech representative to check if the customer's modem is compatible with her internet service."},"intents":{"segments":[{"text":"We do provide, and we have different network. We're offering under Supa Networks, Linham Networks, Digitech, and Opticom. Have you already confirmed which network is enabled your address, or would you like us to check Can you please for check you? for me, Michelle?","start_word":75,"end_word":118,"intents":[{"intent":"Check network availability","confidence_score":0.07095015}]},{"text":"Thank you so much. So if you could give us one moment. Let me check. Right. 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You will be able to check our available plans and pricing and critical information or terms and condition.","start_word":500,"end_word":542,"intents":[{"intent":"Activate internet service","confidence_score":0.058332812}]},{"text":"You will be able to check our available plans and pricing and critical information or terms and condition.","start_word":525,"end_word":542,"intents":[{"intent":"Check plans and terms","confidence_score":0.18476124}]},{"text":"You are allowed to use your modem or router as long as it's compatible. Can I check So the compatibility? Yeah.","start_word":559,"end_word":579,"intents":[{"intent":"Check router compatibility","confidence_score":0.052313052}]},{"text":"She said she can check for me by giving the model and the name of the router. Oh, okay.","start_word":629,"end_word":647,"intents":[{"intent":"Send text","confidence_score":0.8329514}]},{"text":"One moment here. Let me check if, they are available so I can connect the call. Okay? Alright.","start_word":718,"end_word":735,"intents":[{"intent":"Connect call","confidence_score":0.29060936}]},{"text":"We do offer mobile plan. Okay. So I'm trying to maybe join together, you know, come with business to have both with you, if possible. Yeah. It could be. You could add on a mobile plan services under your Internet services. Okay.","start_word":766,"end_word":807,"intents":[{"intent":"Add mobile plan services","confidence_score":0.10256615}]},{"text":"the call to our tech rep. In that way, they could check real time the compatibility of your router.","start_word":823,"end_word":841,"intents":[{"intent":"Connect call to tech rep","confidence_score":0.33112577}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. Thank you so much for calling Airtel accounts. How may I help you today?","start_word":0,"end_word":16,"sentiment":"positive","sentiment_score":0.6052632927894592},{"text":"Hi. Please sorry. What's your name? My name is Balaji.","start_word":17,"end_word":26,"sentiment":"neutral","sentiment_score":0.025289976969361305},{"text":"Bulaiji, nice to have you on the line.","start_word":27,"end_word":34,"sentiment":"positive","sentiment_score":0.44860896468162537},{"text":"This is Melissa from accounts. How may I help Hi, Melissa. So my name is Balaji. you I'm trying to connect Internet and Internet. I I don't know whether you provide today? Wi Fi for phone as well. Oh, yes. We do provide, and we have different network. We're offering under Supa Networks, Linham Networks, Digitech, and Opticom. Have you already confirmed which network is enabled your address, or would you like us to check Can you please for check you? for me, Michelle? Is it Michelle Alright. right? Sure. Is Sure. So is your let new me Michelle? Melissa. Oh, My sorry. name is Melissa. So sorry, It's okay, Melissa. Melissa. So let me have your address, and then I will endorse it to our tech team to ask Okay. them to check, Okay. and then we will go ahead and update you. Go Alright. ahead your Thank to you your so address, much. please. You're welcome. So I think it might be Super Network. So Mhmm. the address is 181808, that's the unit, Mhmm. 2, Number 2, Sandstone, Mhmm. Sandstone With An E, S A N D Mhmm. S T 0 N E, Crescent, Mhmm. Mhmm. Mhmm. Macquarie Park Macquarie Park 2113. N S W 2113. Mhmm. 2113. Okay. Yes.","start_word":35,"end_word":246,"sentiment":"neutral","sentiment_score":0.045245230197906494},{"text":"Thank you so much.","start_word":247,"end_word":250,"sentiment":"positive","sentiment_score":0.35201331973075867},{"text":"So if you could give us one moment. Let me check. Right. I think yeah. If you could stay in the line while Okay. our tech team is checking the address, Okay.","start_word":251,"end_word":282,"sentiment":"neutral","sentiment_score":0.050859184411820024},{"text":"we we will be appreciated.","start_word":283,"end_word":287,"sentiment":"positive","sentiment_score":0.43065768480300903},{"text":"Okay? Alright.","start_word":288,"end_word":289,"sentiment":"neutral","sentiment_score":0.2507130801677704},{"text":"One moment Thank you, here. Melissa. Thank Thank you. you. You so much for patiently waiting on the line.","start_word":290,"end_word":308,"sentiment":"positive","sentiment_score":0.5661187171936035},{"text":"So, No yeah, worries. we confirmed your address is enabled for Supa Network. But if I may ask, are you still connected? It sounds like the address is still connected from the previous ISP. Oh, okay. Or it's I thought your first it was not time to move into this address? it's my first time. I'm just moving. Oh, okay. Maybe the previous person is still connected to the ISP because it shows on our end that it's still connected to the previous ISP of the person prior to you to that to this address. You said it's Unit 1802. Right? Oh, And then 1808. 180 18 eight. 08. Okay. Yeah. Yeah. Alright. I'm sorry. I hope I heard that. Let me Oh, no. Sorry. Yeah. That'd be 18. my address. It's okay. Yeah. It's available now. 1808. Yes. Mm-mm. So it's available. So, Yeah. basically So it's it's I'm available? sorry. Yeah. Yeah. It's available. And our ordering process should be done through the website. Once you visited our official So website. sorry. We I have a modem. You just want me to visit the sorry. What did you say? If you would like to activate a Internet service with us, our ordering process should be done through our website. Our official website is airtel.net.au. You will be able to check our available plans and pricing and critical information or terms and condition. And then you're saying you already have your modem or router? Yes. Modem router. Yeah. Yeah.","start_word":309,"end_word":558,"sentiment":"neutral","sentiment_score":-0.011983031883835793},{"text":"You are allowed to use your modem or router as long as it's compatible.","start_word":559,"end_word":572,"sentiment":"positive","sentiment_score":0.34064167737960815},{"text":"Can I check So the compatibility? Yeah. The compatibility details, exact details are also available through our website. If you will be clicking the link, it it will show you the compatibility details. So how do I get said that? Because the other lady I called said they can check for me. Mhmm. Send you text? She said she can check for me by giving the model and the name of the router. Oh, okay. Got it. So you've just called in earlier? Yes. Alright. And did they provided you an email where to send the model or the picture of your router? No. No? She's Okay. not saying yeah. She said she said so I I said I will call back. She said if I could Mhmm. provide the name of the model of the router, she can check for me. Oh, okay. Sure. One moment here. Let me check if, they are available so I can connect the call. Okay? Alright. Thank That way you. they could check real time for you. Thank you. And also, while you are here, Melissa, Mhmm. I Mhmm. also do you cover mobile phones? Yes. We do offer mobile plan. Okay. So I'm trying to maybe join together, you know, come with business to have both with you, if possible. Yeah. It could be. You could add on a mobile plan services under your Internet services. Okay. Thank Alright. you.","start_word":573,"end_word":810,"sentiment":"neutral","sentiment_score":0.07606758922338486},{"text":"You're welcome.","start_word":811,"end_word":812,"sentiment":"positive","sentiment_score":0.39346930384635925},{"text":"So please be on the line. Let me connect Okay. the call to our tech rep. In that way, they could check real time the compatibility of your router. Okay?","start_word":813,"end_word":842,"sentiment":"neutral","sentiment_score":0.2452975079417229},{"text":"Great. Thank you. Thank you.","start_word":843,"end_word":847,"sentiment":"positive","sentiment_score":0.8456205129623413}],"average":{"sentiment":"neutral","sentiment_score":0.08289007391811402}}}}