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May I know your full name, please, for me to check the account? Sorry. Okay. Mhmm. And so you have your own router? Mhmm. Mhmm. Okay. Yeah. Mhmm. You mean the router's interface? Mhmm. Yeah. So that there is where we're going to configure the router. We need to log in to the router's interface first, then enter the provided credential, which is the PPPoE credentials for you to establish a connection using that router. Mhmm. Mhmm. Okay. Can you see the sticker at the back of your router? Like, the details of the router. Yeah. So there should be a IP address there. Yeah. Like, one nine two dot one six eight dot one dot one. Is there an IP address? Yeah. Then there should also be a username and password. Because once you enter the IP address at the browser, you should first, you should be your device must be connected to the router's Wi Fi network even without Internet access, free to access the router's interface during the setup. So once you enter the mhmm. Mhmm. On the browser on your computer or laptop at the address bar. Mhmm. So in the address bar, type the IP address. Place it on the back of your router. Then once you entered, it should it should bring you to a web page where it it'll be asking your username and password. Not yet. You should put in the one that's written at the back of your address as well. There should be a default username or and password there written. Is your device connected to the router's Wi Fi? Mhmm. Mhmm. Yeah. It should be connected even without Internet. So you're using a laptop on entering the IP address. Right? Your device, which is the laptop that you're using on configuring the router, that is the one should be connected to the Internet. You mean the route I mean the router's Internet. Yeah. One one's on the router. Mhmm. Should be the router's interface password as well, not the Wi Fi password. Yeah. Is there other password written there except for the Wi Fi password? It should be beside the username as well or below the username. Mhmm. Yes. Then once it asks you the connection type, just choose PPPoE for the connection type. Have we reset that router before before we log in? Okay. How about Internet setting or WAN settings? One settings Or p p p o, is that Texas? Yeah. Can we check that one? If there's a PPPoE settings or Internet one. May I know what router is that? Can I have the make and model of the router? Sorry? Can you spell it, please? The brand. Mhmm. Mhmm. C o n. That is Sage SageMcom. There's no, like, Wi Fi six router or dual band. Is there, like, a Wi Fi six router or dual band router written? How about the ports available at the router? Is there a WAN port at the back of that one? Then it also has a LAN port, LAN ports. Okay. Because I'm thinking the router might be a VDSL, Means, a very high speed digital subscriber line, which is not compatible with optic fiber upgrade connections. Mhmm. Yeah. We can check that one as well. We can try to configure it. Because once you enter the router once you're on the router's interface, you should be seeing, like, Internet settings or WAN settings, PPPoE settings. Is it okay if you send me a screenshot of the available settings there for me to have a reference? Yeah. Yeah. Or just take a photo of it. Just reply to the email that I send you yesterday, the setting up your own router subject. Okay. Yeah. Sure. And I'll just review the picture and get back to you. K. Thank you. 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Good morning. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nYes. I'm good. This is Francine. How are you? Mhmm.\n\nYeah. May I know your full name, please, for me to check the account? Sorry. Okay. Mhmm.\n\nAnd so you have your own router? Mhmm. Mhmm. Okay. Yeah.\n\nMhmm. You mean the router's interface? Mhmm. Yeah. So that there is where we're going to configure the router.\n\nWe need to log in to the router's interface first, then enter the provided credential, which is the PPPoE credentials for you to establish a connection using that router. Mhmm. Mhmm. Okay. Can you see the sticker at the back of your router?\n\nLike, the details of the router. Yeah. So there should be a IP address there. Yeah. Like, one nine two dot one six eight dot one dot one.\n\nIs there an IP address? Yeah. Then there should also be a username and password. Because once you enter the IP address at the browser, you should first, you should be your device must be connected to the router's Wi Fi network even without Internet access, free to access the router's interface during the setup. So once you enter the mhmm.\n\nMhmm. On the browser on your computer or laptop at the address bar. Mhmm. So in the address bar, type the IP address. Place it on the back of your router.\n\nThen once you entered, it should it should bring you to a web page where it it'll be asking your username and password. Not yet. You should put in the one that's written at the back of your address as well. There should be a default username or and password there written. Is your device connected to the router's Wi Fi?\n\nMhmm. Mhmm. Yeah. It should be connected even without Internet. So you're using a laptop on entering the IP address.\n\nRight? Your device, which is the laptop that you're using on configuring the router, that is the one should be connected to the Internet. You mean the route I mean the router's Internet. Yeah. One one's on the router.\n\nMhmm. Should be the router's interface password as well, not the Wi Fi password. Yeah. Is there other password written there except for the Wi Fi password? It should be beside the username as well or below the username.\n\nMhmm. Yes. Then once it asks you the connection type, just choose PPPoE for the connection type. Have we reset that router before before we log in? Okay.\n\nHow about Internet setting or WAN settings? One settings Or p p p o, is that Texas? Yeah. Can we check that one? If there's a PPPoE settings or Internet one.\n\nMay I know what router is that? Can I have the make and model of the router? Sorry? Can you spell it, please? The brand.\n\nMhmm. Mhmm. C o n. That is Sage SageMcom. There's no, like, Wi Fi six router or dual band.\n\nIs there, like, a Wi Fi six router or dual band router written? How about the ports available at the router? Is there a WAN port at the back of that one? Then it also has a LAN port, LAN ports. Okay.\n\nBecause I'm thinking the router might be a VDSL, Means, a very high speed digital subscriber line, which is not compatible with optic fiber upgrade connections. Mhmm. Yeah. We can check that one as well. We can try to configure it.\n\nBecause once you enter the router once you're on the router's interface, you should be seeing, like, Internet settings or WAN settings, PPPoE settings. Is it okay if you send me a screenshot of the available settings there for me to have a reference? Yeah. Yeah. Or just take a photo of it.\n\nJust reply to the email that I send you yesterday, the setting up your own router subject. Okay. Yeah. Sure. And I'll just review the picture and get back to you.\n\nK. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.22876593470573425},{"text":"Good morning.","start":1.8399999,"end":2.56,"sentiment":"positive","sentiment_score":0.492755725979805},{"text":"This is Maureen from Airtel tech support.","start":2.56,"end":4.98,"sentiment":"positive","sentiment_score":0.43312788009643555},{"text":"How can I assist you today?","start":5.7599998,"end":7.14,"sentiment":"positive","sentiment_score":0.5327977240085602},{"text":"Mhmm.","start":7.2,"end":7.7,"sentiment":"neutral","sentiment_score":0.13960902392864227}],"sentiment":"positive","sentiment_score":0.44603340678355274,"num_words":17,"start":1.1999999,"end":7.7},{"sentences":[{"text":"Yes.","start":8.0,"end":8.4,"sentiment":"positive","sentiment_score":0.3573397696018219},{"text":"I'm good.","start":8.4,"end":8.8,"sentiment":"positive","sentiment_score":0.5468490421772003},{"text":"This is Francine.","start":8.8,"end":9.599999,"sentiment":"positive","sentiment_score":0.47516823808352154},{"text":"How are you?","start":9.599999,"end":10.42,"sentiment":"positive","sentiment_score":0.3595123787720998},{"text":"Mhmm.","start":13.44,"end":13.94,"sentiment":"neutral","sentiment_score":0.08229582011699677}],"sentiment":"positive","sentiment_score":0.40373755246400833,"num_words":10,"start":8.0,"end":13.94},{"sentences":[{"text":"Yeah.","start":29.19,"end":29.69,"sentiment":"neutral","sentiment_score":0.024720478802919388},{"text":"May I know your full name, please, for me to check the account?","start":29.83,"end":32.63,"sentiment":"neutral","sentiment_score":0.020444586013372127},{"text":"Sorry.","start":32.63,"end":33.13,"sentiment":"neutral","sentiment_score":-0.0176081545650959},{"text":"Okay.","start":36.39,"end":36.89,"sentiment":"neutral","sentiment_score":0.0038076303899288177},{"text":"Mhmm.","start":39.190002,"end":39.690002,"sentiment":"neutral","sentiment_score":0.0008600447326898575}],"sentiment":"neutral","sentiment_score":0.01632703632554587,"num_words":17,"start":29.19,"end":39.690002},{"sentences":[{"text":"And so you have your own router?","start":41.99,"end":44.17,"sentiment":"neutral","sentiment_score":-0.016811875626444817},{"text":"Mhmm.","start":46.495,"end":46.995,"sentiment":"neutral","sentiment_score":-0.04060505330562592},{"text":"Mhmm.","start":55.614998,"end":56.114998,"sentiment":"neutral","sentiment_score":-0.08055733889341354},{"text":"Okay.","start":69.39,"end":69.89,"sentiment":"neutral","sentiment_score":-0.09305545687675476},{"text":"Yeah.","start":79.995,"end":80.495,"sentiment":"neutral","sentiment_score":-0.03649011999368667}],"sentiment":"neutral","sentiment_score":-0.0334900998595086,"num_words":11,"start":41.99,"end":80.495},{"sentences":[{"text":"Mhmm.","start":80.715,"end":81.215,"sentiment":"neutral","sentiment_score":-0.020013477653265},{"text":"You mean the router's interface?","start":89.630005,"end":91.33,"sentiment":"neutral","sentiment_score":-0.017401928827166558},{"text":"Mhmm.","start":93.47,"end":93.97,"sentiment":"neutral","sentiment_score":-0.007778877858072519},{"text":"Yeah.","start":94.19,"end":94.69,"sentiment":"neutral","sentiment_score":0.002090955153107643},{"text":"So that there is where we're going to configure the router.","start":94.83,"end":101.825,"sentiment":"neutral","sentiment_score":-0.003461556906007569}],"sentiment":"neutral","sentiment_score":-0.007936219497902417,"num_words":19,"start":80.715,"end":101.825},{"sentences":[{"text":"We need to log in to the router's interface first, then enter the provided credential, which is the PPPoE credentials for you to establish a connection using that router.","start":102.045,"end":114.76,"sentiment":"neutral","sentiment_score":0.00977391783942886},{"text":"Mhmm.","start":116.9,"end":117.4,"sentiment":"neutral","sentiment_score":0.002840586006641388},{"text":"Mhmm.","start":123.54,"end":123.682495,"sentiment":"neutral","sentiment_score":0.0017908783629536629},{"text":"Okay.","start":123.682495,"end":123.825,"sentiment":"neutral","sentiment_score":0.011810487136244774},{"text":"Can you see the sticker at the back of your router?","start":124.704994,"end":127.604996,"sentiment":"neutral","sentiment_score":0.011744262819940393}],"sentiment":"neutral","sentiment_score":0.009978429299270258,"num_words":43,"start":102.045,"end":127.604996},{"sentences":[{"text":"Like, the details of the router.","start":129.185,"end":130.805,"sentiment":"neutral","sentiment_score":0.03449444783230623},{"text":"Yeah.","start":130.94499,"end":131.265,"sentiment":"neutral","sentiment_score":0.040974728763103485},{"text":"So there should be a IP address there.","start":131.265,"end":139.11,"sentiment":"neutral","sentiment_score":0.029907329473644495},{"text":"Yeah.","start":139.11,"end":139.35,"sentiment":"neutral","sentiment_score":0.01926836557686329},{"text":"Like, one nine two dot one six eight dot one dot one.","start":139.35,"end":143.29001,"sentiment":"neutral","sentiment_score":0.008034202580650648}],"sentiment":"neutral","sentiment_score":0.021531387431813136,"num_words":28,"start":129.185,"end":143.29001},{"sentences":[{"text":"Is there an IP address?","start":143.51001,"end":144.81001,"sentiment":"neutral","sentiment_score":0.012874742411077023},{"text":"Yeah.","start":145.27,"end":145.77,"sentiment":"neutral","sentiment_score":0.030272413045167923},{"text":"Then there should also be a username and password.","start":145.83,"end":148.57,"sentiment":"neutral","sentiment_score":0.030386889767315652},{"text":"Because once you enter the IP address at the browser, you should first, you should be your device must be connected to the router's Wi Fi network even without Internet access, free to access the router's interface during the setup.","start":149.625,"end":167.04001,"sentiment":"neutral","sentiment_score":0.16164103336632252},{"text":"So once you enter the mhmm.","start":172.46,"end":174.405,"sentiment":"neutral","sentiment_score":0.014994209011395773}],"sentiment":"neutral","sentiment_score":0.11350384789717491,"num_words":61,"start":143.51001,"end":174.405},{"sentences":[{"text":"Mhmm.","start":175.44499,"end":175.94499,"sentiment":"neutral","sentiment_score":-0.06081369519233704},{"text":"On the browser on your computer or laptop at the address bar.","start":179.045,"end":184.725,"sentiment":"neutral","sentiment_score":-0.021938100457191467},{"text":"Mhmm.","start":184.725,"end":185.225,"sentiment":"neutral","sentiment_score":-0.011277723126113416},{"text":"So in the address bar, type the IP address.","start":191.29999,"end":194.2,"sentiment":"neutral","sentiment_score":-0.010298162698745728},{"text":"Place it on the back of your router.","start":194.26,"end":196.04,"sentiment":"neutral","sentiment_score":0.004591008182615042}],"sentiment":"neutral","sentiment_score":-0.012622710407501268,"num_words":31,"start":175.44499,"end":196.04},{"sentences":[{"text":"Then once you entered, it should it should bring you to a web page where it it'll be asking your username and password.","start":217.62999,"end":225.97,"sentiment":"neutral","sentiment_score":0.08408565333356029},{"text":"Not yet.","start":236.885,"end":237.785,"sentiment":"neutral","sentiment_score":-0.14516925811767578},{"text":"You should put in the one that's written at the back of your address as well.","start":237.845,"end":242.585,"sentiment":"neutral","sentiment_score":-0.03558381003676914},{"text":"There should be a default username or and password there written.","start":243.045,"end":247.145,"sentiment":"neutral","sentiment_score":-0.04390522871505131},{"text":"Is your device connected to the router's Wi Fi?","start":263.435,"end":266.815,"sentiment":"neutral","sentiment_score":-0.06008329366644224}],"sentiment":"neutral","sentiment_score":0.0008292359177817087,"num_words":61,"start":217.62999,"end":266.815},{"sentences":[{"text":"Mhmm.","start":271.035,"end":271.535,"sentiment":"neutral","sentiment_score":-0.07741487771272659},{"text":"Mhmm.","start":273.995,"end":274.495,"sentiment":"neutral","sentiment_score":-0.12393608689308168},{"text":"Yeah.","start":289.92,"end":290.42,"sentiment":"neutral","sentiment_score":0.13510717451572418},{"text":"It should be connected even without Internet.","start":290.675,"end":296.615,"sentiment":"neutral","sentiment_score":0.1391941575067384},{"text":"So you're using a laptop on entering the IP address.","start":297.715,"end":302.215,"sentiment":"neutral","sentiment_score":0.023884183913469314}],"sentiment":"neutral","sentiment_score":0.05734785757958889,"num_words":20,"start":271.035,"end":302.215},{"sentences":[{"text":"Right?","start":302.275,"end":302.775,"sentiment":"neutral","sentiment_score":0.03860314190387726},{"text":"Your device, which is the laptop that you're using on configuring the router, that is the one should be connected to the Internet.","start":317.85498,"end":327.155,"sentiment":"neutral","sentiment_score":0.030484398745972176},{"text":"You mean the route I mean the router's Internet.","start":329.13498,"end":331.555,"sentiment":"neutral","sentiment_score":0.044914157026343875},{"text":"Yeah.","start":334.22998,"end":334.72998,"sentiment":"neutral","sentiment_score":0.04899890348315239},{"text":"One one's on the router.","start":344.46997,"end":346.655,"sentiment":"neutral","sentiment_score":0.03466874025762081}],"sentiment":"neutral","sentiment_score":0.03503370079665612,"num_words":39,"start":302.275,"end":346.655},{"sentences":[{"text":"Mhmm.","start":359.11502,"end":359.435,"sentiment":"neutral","sentiment_score":0.027594467625021935},{"text":"Should be the router's interface password as well, not the Wi Fi password.","start":359.435,"end":366.07,"sentiment":"neutral","sentiment_score":-0.02244725594153771},{"text":"Yeah.","start":379.665,"end":379.825,"sentiment":"neutral","sentiment_score":-0.04207497462630272},{"text":"Is there other password written there except for the Wi Fi password?","start":379.825,"end":389.285,"sentiment":"neutral","sentiment_score":-0.06428201869130135},{"text":"It should be beside the username as well or below the username.","start":406.29498,"end":412.155,"sentiment":"neutral","sentiment_score":-0.07826281463106473}],"sentiment":"neutral","sentiment_score":-0.05171366241306831,"num_words":39,"start":359.11502,"end":412.155},{"sentences":[{"text":"Mhmm.","start":414.775,"end":415.275,"sentiment":"neutral","sentiment_score":0.0025015822611749172},{"text":"Yes.","start":430.22,"end":430.72,"sentiment":"neutral","sentiment_score":0.048728398978710175},{"text":"Then once it asks you the connection type, just choose PPPoE for the connection type.","start":431.02,"end":439.67502,"sentiment":"neutral","sentiment_score":0.017040217171112697},{"text":"Have we reset that router before before we log in?","start":457.6,"end":461.62,"sentiment":"neutral","sentiment_score":-0.05504436530172825},{"text":"Okay.","start":470.335,"end":470.835,"sentiment":"neutral","sentiment_score":-0.08123725652694702}],"sentiment":"neutral","sentiment_score":-0.011601702526344784,"num_words":28,"start":414.775,"end":470.835},{"sentences":[{"text":"How about Internet setting or WAN settings?","start":485.55002,"end":489.945,"sentiment":"neutral","sentiment_score":-0.05752104840108326},{"text":"One settings Or p p p o, is that Texas?","start":492.645,"end":504.28,"sentiment":"neutral","sentiment_score":-0.035610195621848105},{"text":"Yeah.","start":535.81995,"end":536.31995,"sentiment":"neutral","sentiment_score":-0.0176406130194664},{"text":"Can we check that one?","start":536.45996,"end":538.24,"sentiment":"neutral","sentiment_score":-0.022813863307237624},{"text":"If there's a PPPoE settings or Internet one.","start":540.645,"end":544.425,"sentiment":"neutral","sentiment_score":-0.04265360999852419}],"sentiment":"neutral","sentiment_score":-0.0397318743409649,"num_words":31,"start":485.55002,"end":544.425},{"sentences":[{"text":"May I know what router is that?","start":605.79,"end":607.87,"sentiment":"neutral","sentiment_score":0.0019963005823748457},{"text":"Can I have the make and model of the router?","start":607.87,"end":610.76996,"sentiment":"neutral","sentiment_score":0.0017489342484623195},{"text":"Sorry?","start":619.39,"end":619.89,"sentiment":"neutral","sentiment_score":-0.03439891338348389},{"text":"Can you spell it, please?","start":649.455,"end":650.91504,"sentiment":"neutral","sentiment_score":-0.048711488395929335},{"text":"The brand.","start":650.97504,"end":651.635,"sentiment":"neutral","sentiment_score":-0.018064496107399464}],"sentiment":"neutral","sentiment_score":-0.011304876040667296,"num_words":25,"start":605.79,"end":651.635},{"sentences":[{"text":"Mhmm.","start":655.055,"end":655.555,"sentiment":"neutral","sentiment_score":-0.011648407205939291},{"text":"Mhmm.","start":656.09503,"end":656.59503,"sentiment":"neutral","sentiment_score":-0.011662261560559273},{"text":"C o n.","start":658.015,"end":659.075,"sentiment":"neutral","sentiment_score":-0.0036370563320815563},{"text":"That is Sage SageMcom.","start":659.375,"end":664.67,"sentiment":"neutral","sentiment_score":-0.005400254158303142},{"text":"There's no, like, Wi Fi six router or dual band.","start":664.67,"end":670.21,"sentiment":"neutral","sentiment_score":-0.2139940194785595}],"sentiment":"neutral","sentiment_score":-0.1155664762727132,"num_words":19,"start":655.055,"end":670.21},{"sentences":[{"text":"Is there, like, a Wi Fi six router or dual band router written?","start":675.665,"end":681.845,"sentiment":"neutral","sentiment_score":-0.038590532942460135},{"text":"How about the ports available at the router?","start":690.5,"end":694.44,"sentiment":"neutral","sentiment_score":-0.041584947844967246},{"text":"Is there a WAN port at the back of that one?","start":694.74,"end":699.24,"sentiment":"neutral","sentiment_score":-0.025657367299903523},{"text":"Then it also has a LAN port, LAN ports.","start":702.74,"end":707.415,"sentiment":"neutral","sentiment_score":0.013590699682633081},{"text":"Okay.","start":711.235,"end":711.735,"sentiment":"neutral","sentiment_score":-0.04920892044901848}],"sentiment":"neutral","sentiment_score":-0.02484476606228522,"num_words":42,"start":675.665,"end":711.735},{"sentences":[{"text":"Because I'm thinking the router might be a VDSL, Means, a very high speed digital subscriber line, which is not compatible with optic fiber upgrade connections.","start":716.515,"end":729.14996,"sentiment":"negative","sentiment_score":-0.35615653601976544},{"text":"Mhmm.","start":737.305,"end":737.805,"sentiment":"neutral","sentiment_score":-0.004937390331178904},{"text":"Yeah.","start":739.705,"end":740.02496,"sentiment":"neutral","sentiment_score":0.016980290412902832},{"text":"We can check that one as well.","start":740.02496,"end":742.045,"sentiment":"neutral","sentiment_score":0.00845030163015638},{"text":"We can try to configure it.","start":743.065,"end":745.325,"sentiment":"neutral","sentiment_score":-0.004583261286218961}],"sentiment":"neutral","sentiment_score":-0.22478962177410722,"num_words":41,"start":716.515,"end":745.325},{"sentences":[{"text":"Because once you enter the router once you're on the router's interface, you should be seeing, like, Internet settings or WAN settings, PPPoE settings.","start":749.18,"end":762.88,"sentiment":"neutral","sentiment_score":0.00536973774433136},{"text":"Is it okay if you send me a screenshot of the available settings there for me to have a reference?","start":784.49005,"end":792.19,"sentiment":"neutral","sentiment_score":0.13758769407868385},{"text":"Yeah.","start":792.405,"end":792.905,"sentiment":"neutral","sentiment_score":0.120304636657238},{"text":"Yeah.","start":801.60504,"end":801.92505,"sentiment":"neutral","sentiment_score":0.06553373485803604},{"text":"Or just take a photo of it.","start":801.92505,"end":803.705,"sentiment":"neutral","sentiment_score":0.1068882771900722}],"sentiment":"neutral","sentiment_score":0.07197516791100772,"num_words":53,"start":749.18,"end":803.705},{"sentences":[{"text":"Just reply to the email that I send you yesterday, the setting up your own router subject.","start":804.405,"end":819.43,"sentiment":"neutral","sentiment_score":0.1176317382384749},{"text":"Okay.","start":825.43506,"end":825.93506,"sentiment":"neutral","sentiment_score":0.06867411732673645},{"text":"Yeah.","start":830.075,"end":830.4629,"sentiment":"neutral","sentiment_score":0.04589242488145828},{"text":"Sure.","start":830.5429,"end":830.8629,"sentiment":"neutral","sentiment_score":0.12262404710054398},{"text":"And I'll just review the picture and get back to you.","start":830.8629,"end":834.8829,"sentiment":"neutral","sentiment_score":0.06314733556725761}],"sentiment":"neutral","sentiment_score":0.0945661558258918,"num_words":31,"start":804.405,"end":834.8829},{"sentences":[{"text":"K.","start":835.50287,"end":835.8229,"sentiment":"neutral","sentiment_score":0.045000120997428894},{"text":"Thank you.","start":835.8229,"end":836.2229,"sentiment":"positive","sentiment_score":0.5443375557661057},{"text":"Bye for now.","start":836.2229,"end":837.12286,"sentiment":"neutral","sentiment_score":0.2644185622533162}],"sentiment":"neutral","sentiment_score":0.3211551532149315,"num_words":6,"start":835.50287,"end":837.12286}]}}]},{"alternatives":[{"transcript":"Good morning. How are you doing? Not too bad. I was just trying to connect my Internet. I've opted to go with my own router modem router. But I'm just okay. Yeah. Sorry. You go. Jake Romero. Yeah. I have my own one, but I'm I'm I think so it it was it was previously used from Optus. I'm just I'm wondering if it's if it's locked or from what I from googling, it says that that they're they're not locked, but it can be almost impossible to get them to work. With do you so in the message that I've got, it says that I'd have to log in to its web interface and configure the PPPoE settings. What would be the the web interface? Yeah. Okay. What what would be how would I do, like, log in to the web interface? Yep. Yep. One nine Yep. Yep. Okay. But, yep, how how do I access the interface? So I've I've got I can see that but where where do I enter them? Oh, yeah. So the what would the brow what would what would I search? What would, like, what do I oh, so the the IP address, I got one nine two dot one six eight. Sorry. Dot one six eight dot zero dot one. Okay. And then so the for that username password, then I put in the new one, which is the one you sent me in the message? Oh, okay. When I when I put in the IP address, one nine two dot one six eight dot zero dot one, it's just saying so it can't be reached. Yes. So what it's it's coming up that I can connect to it, but it's just saying no Internet. So it is connected. Or do I have to do I have to connect to it on my or, like, at the moment, I'm just hotspotting from my phone. Do I have to connect to it from the computer, the laptop? The Yes. I'm hot spotting off my phone, so I have to get I have to disconnect from my phone and connect to the the Internet that I wanna be using. Oh, okay. Okay. Yep. So I just connected to it, and it and then that page came up. So the username, I put in the original one first. Okay. Optus. And the and then the passphrase, the password. Sorry. Say that again. The what would the path the password be? So it's not the wireless password. It's something else? Okay. I can't really see on the back. It's got username, but I'm not I'm not quite sure what the password would be. Oh, yeah. Okay. Okay. That's that's connected to the gateway. So do I go to modem settings? Connection five. Before I haven't reset it. No. I'm sorry. I just can't really find connection type. It's got there. No connected devices. So maybe network settings? No. Modem settings. Wi Fi. So at at the top, it's got device info LAN IPV four light control DNS, b y n DNS, route monitor my media maintenance username. It's the make and model. So it's a state Sagancom? I'm not really sure. It doesn't really have a numb a number. It's just it's got the brand say sagemcom or sagemcom. S a g e m c o m. SAGEMCOM. Sorry. Say that again. I'm not sure. Yes. Yes. Yes. It has four of them. Oh, okay. Well, I had I had optic fiber at my last house. Yeah. So I can see one MAC address. So serial number, hardware version, software version, bootloader version, GUI version, up time, data pump version, one MAC address, then network, it's got Yes. I've I've got it on my laptop, so I'll have to take a photo and Okay. Okay. I'll I'll take a few photos and then send it. I'll call back if there's Okay. Okay. Okay. 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morning. How are you doing? Not too bad. I was just trying to connect my Internet. I've opted to go with my own router modem router.\n\nBut I'm just okay. Yeah. Sorry. You go. Jake Romero.\n\nYeah. I have my own one, but I'm I'm I think so it it was it was previously used from Optus. I'm just I'm wondering if it's if it's locked or from what I from googling, it says that that they're they're not locked, but it can be almost impossible to get them to work. With do you so in the message that I've got, it says that I'd have to log in to its web interface and configure the PPPoE settings. What would be the the web interface?\n\nYeah. Okay. What what would be how would I do, like, log in to the web interface? Yep. Yep.\n\nOne nine Yep. Yep. Okay. But, yep, how how do I access the interface? So I've I've got I can see that but where where do I enter them?\n\nOh, yeah. So the what would the brow what would what would I search? What would, like, what do I oh, so the the IP address, I got one nine two dot one six eight. Sorry. Dot one six eight dot zero dot one.\n\nOkay. And then so the for that username password, then I put in the new one, which is the one you sent me in the message? Oh, okay. When I when I put in the IP address, one nine two dot one six eight dot zero dot one, it's just saying so it can't be reached. Yes.\n\nSo what it's it's coming up that I can connect to it, but it's just saying no Internet. So it is connected. Or do I have to do I have to connect to it on my or, like, at the moment, I'm just hotspotting from my phone. Do I have to connect to it from the computer, the laptop? The Yes.\n\nI'm hot spotting off my phone, so I have to get I have to disconnect from my phone and connect to the the Internet that I wanna be using. Oh, okay. Okay. Yep. So I just connected to it, and it and then that page came up.\n\nSo the username, I put in the original one first. Okay. Optus. And the and then the passphrase, the password. Sorry.\n\nSay that again. The what would the path the password be? So it's not the wireless password. It's something else? Okay.\n\nI can't really see on the back. It's got username, but I'm not I'm not quite sure what the password would be. Oh, yeah. Okay. Okay.\n\nThat's that's connected to the gateway. So do I go to modem settings? Connection five. Before I haven't reset it. No.\n\nI'm sorry. I just can't really find connection type. It's got there. No connected devices. So maybe network settings?\n\nNo. Modem settings. Wi Fi. So at at the top, it's got device info LAN IPV four light control DNS, b y n DNS, route monitor my media maintenance username. It's the make and model.\n\nSo it's a state Sagancom? I'm not really sure. It doesn't really have a numb a number. It's just it's got the brand say sagemcom or sagemcom. S a g e m c o m.\n\nSAGEMCOM. Sorry. Say that again. I'm not sure. Yes.\n\nYes. Yes. It has four of them. Oh, okay. Well, I had I had optic fiber at my last house.\n\nYeah. So I can see one MAC address. So serial number, hardware version, software version, bootloader version, GUI version, up time, data pump version, one MAC address, then network, it's got Yes. I've I've got it on my laptop, so I'll have to take a photo and Okay. Okay.\n\nI'll I'll take a few photos and then send it. I'll call back if there's Okay. Okay. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":6.0,"end":6.48,"sentiment":"positive","sentiment_score":0.6277863383293152},{"text":"How are you doing?","start":6.48,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.29969481378793716},{"text":"Not too bad.","start":11.679999,"end":12.66,"sentiment":"neutral","sentiment_score":0.24147263169288635},{"text":"I was just trying to connect my Internet.","start":13.465,"end":17.005,"sentiment":"neutral","sentiment_score":-0.007097723428159952},{"text":"I've opted to go with my own router modem router.","start":17.145,"end":21.884998,"sentiment":"neutral","sentiment_score":0.015923727117478848}],"sentiment":"neutral","sentiment_score":0.12152686335698322,"num_words":27,"start":6.0,"end":21.884998},{"sentences":[{"text":"But I'm just okay.","start":24.425,"end":26.16,"sentiment":"neutral","sentiment_score":0.11604133993387222},{"text":"Yeah.","start":27.02,"end":27.26,"sentiment":"neutral","sentiment_score":0.034108567982912064},{"text":"Sorry.","start":27.26,"end":27.5,"sentiment":"neutral","sentiment_score":0.009717263281345367},{"text":"You go.","start":27.5,"end":28.24,"sentiment":"neutral","sentiment_score":0.025981295853853226},{"text":"Jake Romero.","start":34.14,"end":35.04,"sentiment":"neutral","sentiment_score":-0.01025628624483943}],"sentiment":"neutral","sentiment_score":0.05394412102177739,"num_words":10,"start":24.425,"end":35.04},{"sentences":[{"text":"Yeah.","start":45.344997,"end":45.745,"sentiment":"neutral","sentiment_score":-0.023373287171125412},{"text":"I have my own one, but I'm I'm I think so it it was it was previously used from Optus.","start":45.745,"end":54.35,"sentiment":"neutral","sentiment_score":-0.0504229280166328},{"text":"I'm just I'm wondering if it's if it's locked or from what I from googling, it says that that they're they're not locked, but it can be almost impossible to get them to work.","start":56.81,"end":67.665,"sentiment":"neutral","sentiment_score":-0.2836972273447934},{"text":"With do you so in the message that I've got, it says that I'd have to log in to its web interface and configure the PPPoE settings.","start":69.805,"end":80.17,"sentiment":"neutral","sentiment_score":-0.08765408824439402},{"text":"What would be the the web interface?","start":83.35,"end":85.77,"sentiment":"neutral","sentiment_score":-0.021800517503704344}],"sentiment":"neutral","sentiment_score":-0.14827866946462165,"num_words":89,"start":45.344997,"end":85.77},{"sentences":[{"text":"Yeah.","start":92.285,"end":92.785,"sentiment":"neutral","sentiment_score":-0.005628824234008789},{"text":"Okay.","start":115.92,"end":116.32,"sentiment":"neutral","sentiment_score":0.005305543541908264},{"text":"What what would be how would I do, like, log in to the web interface?","start":116.32,"end":120.59499,"sentiment":"neutral","sentiment_score":-0.0024651539822419482},{"text":"Yep.","start":128.175,"end":128.675,"sentiment":"neutral","sentiment_score":0.03403420373797417},{"text":"Yep.","start":138.09,"end":138.59,"sentiment":"neutral","sentiment_score":0.019791610538959503}],"sentiment":"neutral","sentiment_score":0.0008697486237475747,"num_words":19,"start":92.285,"end":138.59},{"sentences":[{"text":"One nine Yep.","start":140.81,"end":144.43001,"sentiment":"neutral","sentiment_score":0.006778372451663017},{"text":"Yep.","start":149.355,"end":149.855,"sentiment":"neutral","sentiment_score":-0.0077167474664747715},{"text":"Okay.","start":168.3,"end":168.62001,"sentiment":"neutral","sentiment_score":0.09650610387325288},{"text":"But, yep, how how do I access the interface?","start":168.62001,"end":171.6,"sentiment":"neutral","sentiment_score":0.02841954678297043},{"text":"So I've I've got I can see that but where where do I enter them?","start":172.38,"end":177.175,"sentiment":"neutral","sentiment_score":-0.019877041069169838}],"sentiment":"neutral","sentiment_score":0.0023015440955501177,"num_words":29,"start":140.81,"end":177.175},{"sentences":[{"text":"Oh, yeah.","start":183.555,"end":183.955,"sentiment":"neutral","sentiment_score":-0.003686419688165188},{"text":"So the what would the brow what would what would I search?","start":183.955,"end":188.19499,"sentiment":"neutral","sentiment_score":-0.040644325238342084},{"text":"What would, like, what do I oh, so the the IP address, I got one nine two dot one six eight.","start":188.19499,"end":202.665,"sentiment":"neutral","sentiment_score":-0.01969225655886389},{"text":"Sorry.","start":203.70499,"end":204.20499,"sentiment":"neutral","sentiment_score":-0.10027096420526505},{"text":"Dot one six eight dot zero dot one.","start":204.42499,"end":213.56499,"sentiment":"neutral","sentiment_score":-0.05803481815382838}],"sentiment":"neutral","sentiment_score":-0.0334816281683743,"num_words":44,"start":183.555,"end":213.56499},{"sentences":[{"text":"Okay.","start":228.34,"end":228.74,"sentiment":"neutral","sentiment_score":0.06644506752490997},{"text":"And then so the for that username password, then I put in the new one, which is the one you sent me in the message?","start":228.74,"end":235.935,"sentiment":"neutral","sentiment_score":0.024012146294116975},{"text":"Oh, okay.","start":243.675,"end":244.425,"sentiment":"neutral","sentiment_score":-0.04332280531525612},{"text":"When I when I put in the IP address, one nine two dot one six eight dot zero dot one, it's just saying so it can't be reached.","start":249.74,"end":258.80002,"sentiment":"neutral","sentiment_score":-0.19810721570891993},{"text":"Yes.","start":269.065,"end":269.545,"sentiment":"neutral","sentiment_score":0.0032311733812093735}],"sentiment":"neutral","sentiment_score":-0.08708189038984608,"num_words":57,"start":228.34,"end":269.545},{"sentences":[{"text":"So what it's it's coming up that I can connect to it, but it's just saying no Internet.","start":269.545,"end":273.945,"sentiment":"neutral","sentiment_score":-0.18507889534036318},{"text":"So it is connected.","start":273.945,"end":277.27,"sentiment":"neutral","sentiment_score":-0.13475406914949417},{"text":"Or do I have to do I have to connect to it on my or, like, at the moment, I'm just hotspotting from my phone.","start":280.53,"end":286.29,"sentiment":"neutral","sentiment_score":-0.1655673149228096},{"text":"Do I have to connect to it from the computer, the laptop?","start":286.29,"end":289.155,"sentiment":"neutral","sentiment_score":-0.08233527187258005},{"text":"The Yes.","start":295.375,"end":303.75,"sentiment":"neutral","sentiment_score":-0.007947999984025955}],"sentiment":"neutral","sentiment_score":-0.14776292669235683,"num_words":61,"start":269.545,"end":303.75},{"sentences":[{"text":"I'm hot spotting off my phone, so I have to get I have to disconnect from my phone and connect to the the Internet that I wanna be using.","start":303.75,"end":313.61,"sentiment":"neutral","sentiment_score":-0.21944245837371926},{"text":"Oh, okay.","start":328.22498,"end":328.965,"sentiment":"neutral","sentiment_score":0.061567939817905426},{"text":"Okay.","start":332.74,"end":333.13998,"sentiment":"neutral","sentiment_score":0.08850003778934479},{"text":"Yep.","start":333.13998,"end":333.54,"sentiment":"neutral","sentiment_score":0.09570145606994628},{"text":"So I just connected to it, and it and then that page came up.","start":333.54,"end":337.54,"sentiment":"neutral","sentiment_score":0.035248871094414165}],"sentiment":"neutral","sentiment_score":-0.11836190902172251,"num_words":47,"start":303.75,"end":337.54},{"sentences":[{"text":"So the username, I put in the original one first.","start":337.54,"end":341.08,"sentiment":"neutral","sentiment_score":0.016333998925983906},{"text":"Okay.","start":343.46,"end":343.96,"sentiment":"neutral","sentiment_score":0.03962868452072144},{"text":"Optus.","start":344.1,"end":344.6,"sentiment":"neutral","sentiment_score":0.03968030214309693},{"text":"And the and then the passphrase, the password.","start":349.065,"end":354.285,"sentiment":"neutral","sentiment_score":0.025354112964123487},{"text":"Sorry.","start":371.04,"end":371.52002,"sentiment":"neutral","sentiment_score":-0.0774155706167221}],"sentiment":"neutral","sentiment_score":0.01752696709618682,"num_words":21,"start":337.54,"end":371.52002},{"sentences":[{"text":"Say that again.","start":371.52002,"end":372.42,"sentiment":"neutral","sentiment_score":-0.051855869591236115},{"text":"The what would the path the password be?","start":372.48,"end":375.44,"sentiment":"neutral","sentiment_score":-0.07101683970540762},{"text":"So it's not the wireless password.","start":375.44,"end":377.14,"sentiment":"neutral","sentiment_score":-0.10933668166399002},{"text":"It's something else?","start":377.57498,"end":378.395,"sentiment":"neutral","sentiment_score":-0.06616728504498799},{"text":"Okay.","start":392.52,"end":392.91998,"sentiment":"neutral","sentiment_score":-0.07398749142885208}],"sentiment":"neutral","sentiment_score":-0.07867675061736788,"num_words":21,"start":371.52002,"end":392.91998},{"sentences":[{"text":"I can't really see on the back.","start":392.91998,"end":395.74,"sentiment":"neutral","sentiment_score":-0.13921563753059932},{"text":"It's got username, but I'm not I'm not quite sure what the password would be.","start":398.52,"end":406.355,"sentiment":"neutral","sentiment_score":-0.23766867816448212},{"text":"Oh, yeah.","start":413.615,"end":414.355,"sentiment":"neutral","sentiment_score":-0.01806570589542389},{"text":"Okay.","start":414.73502,"end":415.23502,"sentiment":"neutral","sentiment_score":-0.006795864552259445},{"text":"Okay.","start":422.06998,"end":422.47,"sentiment":"neutral","sentiment_score":0.017785117030143738}],"sentiment":"neutral","sentiment_score":-0.1755646844036304,"num_words":26,"start":392.91998,"end":422.47},{"sentences":[{"text":"That's that's connected to the gateway.","start":422.47,"end":426.09,"sentiment":"neutral","sentiment_score":0.03126182469228903},{"text":"So do I go to modem settings?","start":426.15,"end":428.40997,"sentiment":"neutral","sentiment_score":0.01482624321111611},{"text":"Connection five.","start":448.48,"end":449.7,"sentiment":"neutral","sentiment_score":-0.011348695494234562},{"text":"Before I haven't reset it.","start":464.39502,"end":466.39502,"sentiment":"neutral","sentiment_score":-0.07990416139364243},{"text":"No.","start":466.39502,"end":466.89502,"sentiment":"neutral","sentiment_score":-0.1224443092942238}],"sentiment":"neutral","sentiment_score":-0.012062278886636099,"num_words":21,"start":422.47,"end":466.89502},{"sentences":[{"text":"I'm sorry.","start":471.59998,"end":472.15997,"sentiment":"neutral","sentiment_score":-0.1543353721499443},{"text":"I just can't really find connection type.","start":472.15997,"end":474.97998,"sentiment":"neutral","sentiment_score":-0.2082620348249163},{"text":"It's got there.","start":502.09,"end":503.07,"sentiment":"neutral","sentiment_score":-0.05037854487697283},{"text":"No connected devices.","start":528.97,"end":530.19,"sentiment":"neutral","sentiment_score":-0.10648441066344579},{"text":"So maybe network settings?","start":531.13,"end":532.75,"sentiment":"neutral","sentiment_score":-0.07947900518774986}],"sentiment":"neutral","sentiment_score":-0.13447420397087148,"num_words":19,"start":471.59998,"end":532.75},{"sentences":[{"text":"No.","start":547.505,"end":548.005,"sentiment":"neutral","sentiment_score":-0.08538344502449036},{"text":"Modem settings.","start":556.94995,"end":557.85,"sentiment":"neutral","sentiment_score":-0.0669766291975975},{"text":"Wi Fi.","start":578.395,"end":579.135,"sentiment":"neutral","sentiment_score":-0.021186385303735733},{"text":"So at at the top, it's got device info LAN IPV four light control DNS, b y n DNS, route monitor my media maintenance username.","start":588.01,"end":602.875,"sentiment":"neutral","sentiment_score":0.004943676646798849},{"text":"It's the make and model.","start":613.5,"end":615.42004,"sentiment":"neutral","sentiment_score":0.0492371492087841}],"sentiment":"neutral","sentiment_score":0.0030876625196209974,"num_words":35,"start":547.505,"end":615.42004},{"sentences":[{"text":"So it's a state Sagancom?","start":615.42004,"end":617.44,"sentiment":"neutral","sentiment_score":0.01613365113735199},{"text":"I'm not really sure.","start":628.335,"end":629.635,"sentiment":"neutral","sentiment_score":-0.20456846430897713},{"text":"It doesn't really have a numb a number.","start":640.02,"end":642.1,"sentiment":"neutral","sentiment_score":-0.2796684708446264},{"text":"It's just it's got the brand say sagemcom or sagemcom.","start":642.1,"end":646.36,"sentiment":"neutral","sentiment_score":-0.0767859298735857},{"text":"S a g e m c o m.","start":651.735,"end":657.035,"sentiment":"neutral","sentiment_score":-0.007627612038049847}],"sentiment":"neutral","sentiment_score":-0.10868095895275473,"num_words":35,"start":615.42004,"end":657.035},{"sentences":[{"text":"SAGEMCOM.","start":662.375,"end":662.875,"sentiment":"neutral","sentiment_score":0.001900391303934157},{"text":"Sorry.","start":673.07,"end":673.47003,"sentiment":"neutral","sentiment_score":-0.13040408492088318},{"text":"Say that again.","start":673.47003,"end":674.29004,"sentiment":"neutral","sentiment_score":-0.07231522599856059},{"text":"I'm not sure.","start":687.91504,"end":688.815,"sentiment":"neutral","sentiment_score":-0.11163068811098735},{"text":"Yes.","start":699.35004,"end":699.83,"sentiment":"neutral","sentiment_score":0.033224910497665405}],"sentiment":"neutral","sentiment_score":-0.07190183616088082,"num_words":9,"start":662.375,"end":699.83},{"sentences":[{"text":"Yes.","start":699.83,"end":700.33,"sentiment":"neutral","sentiment_score":0.04598598927259445},{"text":"Yes.","start":707.815,"end":708.13495,"sentiment":"neutral","sentiment_score":0.03462056815624237},{"text":"It has four of them.","start":708.13495,"end":709.435,"sentiment":"neutral","sentiment_score":0.00036657638847827914},{"text":"Oh, okay.","start":731.22,"end":731.7,"sentiment":"neutral","sentiment_score":-0.05836240388453007},{"text":"Well, I had I had optic fiber at my last house.","start":731.7,"end":735.375,"sentiment":"neutral","sentiment_score":-0.07690380615266887}],"sentiment":"neutral","sentiment_score":-0.04401136180385947,"num_words":20,"start":699.83,"end":735.375},{"sentences":[{"text":"Yeah.","start":748.015,"end":748.515,"sentiment":"neutral","sentiment_score":0.01323828287422657},{"text":"So I can see one MAC address.","start":765.66504,"end":768.325,"sentiment":"neutral","sentiment_score":0.007683921871440751},{"text":"So serial number, hardware version, software version, bootloader version, GUI version, up time, data pump version, one MAC address, then network, it's got Yes.","start":770.78503,"end":795.53503,"sentiment":"neutral","sentiment_score":0.0035025573452003313},{"text":"I've I've got it on my laptop, so I'll have to take a photo and Okay.","start":796.395,"end":812.95,"sentiment":"neutral","sentiment_score":0.1010310158599168},{"text":"Okay.","start":821.305,"end":821.805,"sentiment":"neutral","sentiment_score":0.14980295300483704}],"sentiment":"neutral","sentiment_score":0.039130333041278074,"num_words":49,"start":748.015,"end":821.805},{"sentences":[{"text":"I'll I'll take a few photos and then send it.","start":822.105,"end":824.685,"sentiment":"neutral","sentiment_score":0.13868438750505446},{"text":"I'll call back if there's Okay.","start":827.065,"end":832.86005,"sentiment":"neutral","sentiment_score":-0.02110729387883718},{"text":"Okay.","start":835.96,"end":836.46,"sentiment":"positive","sentiment_score":0.3705330491065979},{"text":"Okay.","start":837.64,"end":837.96,"sentiment":"neutral","sentiment_score":0.14972323179244995},{"text":"Bye.","start":837.96,"end":838.46,"sentiment":"neutral","sentiment_score":-0.12704069912433624}],"sentiment":"neutral","sentiment_score":0.08702187860801228,"num_words":19,"start":822.105,"end":838.46}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How can\n\nChannel 1: Good\n\nChannel 0: I assist\n\nChannel 1: morning. How\n\nChannel 0: you today?\n\nChannel 1: are you doing?\n\nChannel 0: Mhmm. Yes. I'm good. This is Francine. How are you?\n\nChannel 1: Not too bad.\n\nChannel 0: Mhmm.\n\nChannel 1: I was just trying to connect my Internet. I've opted to go with my own router modem router. But I'm just okay. Yeah. Sorry.\n\nYou go.\n\nChannel 0: Yeah. May I know your full name, please, for me to check the account? Sorry.\n\nChannel 1: Jake Romero.\n\nChannel 0: Okay. Mhmm. And so you have your own router?\n\nChannel 1: Yeah. I have my own one,\n\nChannel 0: Mhmm.\n\nChannel 1: but I'm I'm I think so it it was it was previously used from Optus.\n\nChannel 0: Mhmm.\n\nChannel 1: I'm just I'm wondering if it's if it's locked or from what I from googling, it says that that they're they're not locked, but it can be almost impossible to get them to work.\n\nChannel 0: Okay.\n\nChannel 1: With do you so in the message that I've got, it says that I'd have to log in to its web interface and configure the PPPoE settings.\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: What would be the the web interface?\n\nChannel 0: You mean the router's interface?\n\nChannel 1: Yeah.\n\nChannel 0: Mhmm. Yeah. So that there is where we're going to configure the router. We need to log in to the router's interface first, then enter the provided credential, which is the PPPoE credentials for you to establish a connection using that router.\n\nChannel 1: Okay. What what\n\nChannel 0: Mhmm.\n\nChannel 1: would be how would I do, like, log in to the web interface?\n\nChannel 0: Mhmm. Okay. Can you see the sticker at the back of your router?\n\nChannel 1: Yep.\n\nChannel 0: Like, the details of the router. Yeah. So there should be a IP address\n\nChannel 1: Yep.\n\nChannel 0: there. Yeah. Like, one nine two\n\nChannel 1: One\n\nChannel 0: dot\n\nChannel 1: nine\n\nChannel 0: one six eight dot one dot one. Is there an\n\nChannel 1: Yep.\n\nChannel 0: IP address? Yeah. Then there should also be a username and password.\n\nChannel 1: Yep.\n\nChannel 0: Because once you enter the IP address at the browser, you should first, you should be your device must be connected to the router's Wi Fi network even without Internet access, free to access the router's interface during the setup.\n\nChannel 1: Okay. But, yep, how how do I access the interface? So\n\nChannel 0: So\n\nChannel 1: I've\n\nChannel 0: once\n\nChannel 1: I've got\n\nChannel 0: you\n\nChannel 1: I\n\nChannel 0: enter\n\nChannel 1: can see\n\nChannel 0: the\n\nChannel 1: that\n\nChannel 0: mhmm.\n\nChannel 1: but\n\nChannel 0: Mhmm.\n\nChannel 1: where where do I enter them?\n\nChannel 0: On the browser on your computer or laptop\n\nChannel 1: Oh,\n\nChannel 0: at\n\nChannel 1: yeah.\n\nChannel 0: the address\n\nChannel 1: So\n\nChannel 0: bar.\n\nChannel 1: the\n\nChannel 0: Mhmm.\n\nChannel 1: what would the brow what would what would I search? What would, like, what do I\n\nChannel 0: So in the address bar, type the IP address. Place it on the back of your router.\n\nChannel 1: oh, so the the IP address, I got one nine two dot one six eight. Sorry. Dot one six eight dot zero dot one.\n\nChannel 0: Then once you entered, it should it should bring you to a web page where it it'll be asking your username and password.\n\nChannel 1: Okay. And then so the for that username password, then I put in the new one, which is the one you sent me in the message?\n\nChannel 0: Not yet. You should put in the one that's written at the back of your address as well. There should be\n\nChannel 1: Oh,\n\nChannel 0: a default\n\nChannel 1: okay.\n\nChannel 0: username or and password there written.\n\nChannel 1: When I when I put in the IP address, one nine two dot one six eight dot zero dot one, it's just saying so it can't be reached.\n\nChannel 0: Is your device connected to the router's Wi Fi?\n\nChannel 1: Yes. So what it's it's\n\nChannel 0: Mhmm.\n\nChannel 1: coming up that I can connect to it, but it's just saying no Internet. So\n\nChannel 0: Mhmm.\n\nChannel 1: it is connected. Or do I have to do I have to connect to it on my or, like, at the moment, I'm just hotspotting from my phone. Do I have to connect to it from the computer, the laptop?\n\nChannel 0: Yeah. It should be connected even\n\nChannel 1: The\n\nChannel 0: without Internet. So you're using a laptop on entering the IP address. Right?\n\nChannel 1: Yes. I'm hot spotting off my phone, so I have to get I have to disconnect from my phone and connect to the the Internet that I wanna be using.\n\nChannel 0: Your device, which is the laptop that you're using on configuring the router, that is the one should be connected to the Internet.\n\nChannel 1: Oh, okay.\n\nChannel 0: You mean the route I mean the router's Internet.\n\nChannel 1: Okay. Yep. So I just\n\nChannel 0: Yeah.\n\nChannel 1: connected to it, and it and then that page came up. So the username, I put in the original one first. Okay. Optus.\n\nChannel 0: One one's on the router.\n\nChannel 1: And the and then the passphrase, the password.\n\nChannel 0: Mhmm. Should be the router's interface password as well, not the Wi Fi password.\n\nChannel 1: Sorry. Say that again. The what would the path the password be? So it's not the wireless password. It's something else?\n\nChannel 0: Yeah. Is there other password written there except for the Wi Fi password?\n\nChannel 1: Okay. I can't really see on the back. It's got username, but I'm not I'm not quite sure what the password would be.\n\nChannel 0: It should be beside the username as well or below the username.\n\nChannel 1: Oh, yeah. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. That's that's connected to the gateway. So do I go to modem settings?\n\nChannel 0: Yes. Then once it asks you the connection type, just choose PPPoE for the connection type.\n\nChannel 1: Connection five.\n\nChannel 0: Have we reset that router before before we log in?\n\nChannel 1: Before I haven't reset it. No.\n\nChannel 0: Okay.\n\nChannel 1: I'm sorry. I just can't really find connection type.\n\nChannel 0: How about Internet setting or WAN settings? One settings Or\n\nChannel 1: It's got there.\n\nChannel 0: p p p o, is that Texas?\n\nChannel 1: No connected devices. So maybe network settings?\n\nChannel 0: Yeah. Can we check that one? If there's a PPPoE settings or Internet one.\n\nChannel 1: No. Modem settings. Wi Fi. So at at the top, it's got device info LAN IPV four light control DNS, b y n DNS, route monitor my media maintenance username.\n\nChannel 0: May I know what router is that? Can I have the make and model of the router?\n\nChannel 1: It's the make and model. So it's a state Sagancom?\n\nChannel 0: Sorry?\n\nChannel 1: I'm not really sure. It doesn't really have a numb a number. It's just it's got the brand say sagemcom or sagemcom.\n\nChannel 0: Can you spell it, please? The brand.\n\nChannel 1: S a g e m\n\nChannel 0: Mhmm. Mhmm.\n\nChannel 1: c o m.\n\nChannel 0: C o n. That is Sage\n\nChannel 1: SAGEMCOM.\n\nChannel 0: SageMcom. There's no, like, Wi Fi six router or dual band.\n\nChannel 1: Sorry. Say that again.\n\nChannel 0: Is there, like, a Wi Fi six router or dual band router written?\n\nChannel 1: I'm not sure.\n\nChannel 0: How about the ports available at the router? Is there a WAN port at the back of that one?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Then it also has a LAN port, LAN ports.\n\nChannel 1: Yes. It has four of them.\n\nChannel 0: Okay. Because I'm thinking the router might be a VDSL, Means, a very high speed digital subscriber line, which is not compatible with optic fiber upgrade connections.\n\nChannel 1: Oh, okay. Well, I had I had optic fiber at my last house.\n\nChannel 0: Mhmm. Yeah. We can check that one as well. We can try to configure it.\n\nChannel 1: Yeah.\n\nChannel 0: Because once you enter the router once you're on the router's interface, you should be seeing, like, Internet settings or WAN settings, PPPoE settings.\n\nChannel 1: So I can see one MAC address. So serial number, hardware version, software version, bootloader version, GUI version, up time, data pump version, one MAC address, then network, it's got\n\nChannel 0: Is it okay if you send me a screenshot of the available settings there for me to have a reference? Yeah.\n\nChannel 1: Yes. I've I've got it on my laptop, so I'll have to take a photo and\n\nChannel 0: Yeah. Or just take a photo of it. Just reply to the email that I send you yesterday,\n\nChannel 1: Okay.\n\nChannel 0: the setting up your own router subject.\n\nChannel 1: Okay. I'll I'll take a few photos and then send it.\n\nChannel 0: Okay.\n\nChannel 1: I'll call back if there's\n\nChannel 0: Yeah. Sure. And I'll just review the picture\n\nChannel 1: Okay.\n\nChannel 0: and get back to you. K. Thank\n\nChannel 1: Okay.\n\nChannel 0: you. Bye for now.\n\nChannel 1: Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.22876593470573425},{"text":"Good morning.","start":1.8399999,"end":2.56,"sentiment":"positive","sentiment_score":0.492755725979805},{"text":"This is Maureen from Airtel tech support.","start":2.56,"end":4.98,"sentiment":"positive","sentiment_score":0.43312788009643555},{"text":"How can","start":5.7599998,"end":6.08,"sentiment":"positive","sentiment_score":0.499109223484993}],"sentiment":"positive","sentiment_score":0.43703258285919827,"channel":0,"num_words":12,"start":1.1999999,"end":6.08},{"sentences":[{"text":"Good","start":6.0,"end":6.24,"sentiment":"positive","sentiment_score":0.6415669918060303}],"sentiment":"positive","sentiment_score":0.6415669918060303,"channel":1,"num_words":1,"start":6.0,"end":6.24},{"sentences":[{"text":"I 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settings.","start":556.94995,"end":557.85,"sentiment":"neutral","sentiment_score":-0.0669766291975975},{"text":"Wi Fi.","start":578.395,"end":579.135,"sentiment":"neutral","sentiment_score":-0.021186385303735733},{"text":"So at at the top, it's got device info LAN IPV four light control DNS, b y n DNS, route monitor my media maintenance username.","start":588.01,"end":602.875,"sentiment":"neutral","sentiment_score":0.004943676646798849}],"sentiment":"neutral","sentiment_score":-0.00460391859523952,"channel":1,"num_words":30,"start":547.505,"end":602.875},{"sentences":[{"text":"May I know what router is that?","start":605.79,"end":607.87,"sentiment":"neutral","sentiment_score":0.0019963005823748457},{"text":"Can I have the make and model of the router?","start":607.87,"end":610.76996,"sentiment":"neutral","sentiment_score":0.0017489342484623195}],"sentiment":"neutral","sentiment_score":0.0018507909741910065,"channel":0,"num_words":17,"start":605.79,"end":610.76996},{"sentences":[{"text":"It's the make and model.","start":613.5,"end":615.42004,"sentiment":"neutral","sentiment_score":0.0492371492087841},{"text":"So it's a state Sagancom?","start":615.42004,"end":617.44,"sentiment":"neutral","sentiment_score":0.01613365113735199}],"sentiment":"neutral","sentiment_score":0.03268540017306805,"channel":1,"num_words":10,"start":613.5,"end":617.44},{"sentences":[{"text":"Sorry?","start":619.39,"end":619.89,"sentiment":"neutral","sentiment_score":-0.03439891338348389}],"sentiment":"neutral","sentiment_score":-0.03439891338348389,"channel":0,"num_words":1,"start":619.39,"end":619.89},{"sentences":[{"text":"I'm not really sure.","start":628.335,"end":629.635,"sentiment":"neutral","sentiment_score":-0.20456846430897713},{"text":"It doesn't really have a numb a number.","start":640.02,"end":642.1,"sentiment":"neutral","sentiment_score":-0.2796684708446264},{"text":"It's just it's got the brand say sagemcom or sagemcom.","start":642.1,"end":646.36,"sentiment":"neutral","sentiment_score":-0.0767859298735857}],"sentiment":"neutral","sentiment_score":-0.1737945873967626,"channel":1,"num_words":22,"start":628.335,"end":646.36},{"sentences":[{"text":"Can you spell it, please?","start":649.455,"end":650.91504,"sentiment":"neutral","sentiment_score":-0.048711488395929335},{"text":"The brand.","start":650.97504,"end":651.635,"sentiment":"neutral","sentiment_score":-0.018064496107399464}],"sentiment":"neutral","sentiment_score":-0.039955204884920804,"channel":0,"num_words":7,"start":649.455,"end":651.635},{"sentences":[{"text":"S a g e m","start":651.735,"end":655.195,"sentiment":"neutral","sentiment_score":-0.008710012584924699}],"sentiment":"neutral","sentiment_score":-0.008710012584924699,"channel":1,"num_words":5,"start":651.735,"end":655.195},{"sentences":[{"text":"Mhmm.","start":655.055,"end":655.555,"sentiment":"neutral","sentiment_score":-0.011648407205939291},{"text":"Mhmm.","start":656.09503,"end":656.59503,"sentiment":"neutral","sentiment_score":-0.011662261560559273}],"sentiment":"neutral","sentiment_score":-0.011655334383249283,"channel":0,"num_words":2,"start":655.055,"end":656.59503},{"sentences":[{"text":"c o m.","start":656.135,"end":657.035,"sentiment":"neutral","sentiment_score":-0.005823611126591762}],"sentiment":"neutral","sentiment_score":-0.005823611126591762,"channel":1,"num_words":3,"start":656.135,"end":657.035},{"sentences":[{"text":"C o n.","start":658.015,"end":659.075,"sentiment":"neutral","sentiment_score":-0.0036370563320815563},{"text":"That is Sage","start":659.375,"end":660.435,"sentiment":"neutral","sentiment_score":-0.002893932474156221}],"sentiment":"neutral","sentiment_score":-0.0032654944031188884,"channel":0,"num_words":6,"start":658.015,"end":660.435},{"sentences":[{"text":"SAGEMCOM.","start":662.375,"end":662.875,"sentiment":"neutral","sentiment_score":0.001900391303934157}],"sentiment":"neutral","sentiment_score":0.001900391303934157,"channel":1,"num_words":1,"start":662.375,"end":662.875},{"sentences":[{"text":"SageMcom.","start":664.51,"end":664.67,"sentiment":"neutral","sentiment_score":-0.012919219210743904},{"text":"There's no, like, Wi Fi six router or dual band.","start":664.67,"end":670.21,"sentiment":"neutral","sentiment_score":-0.2139940194785595}],"sentiment":"neutral","sentiment_score":-0.19571449218148534,"channel":0,"num_words":11,"start":664.51,"end":670.21},{"sentences":[{"text":"Sorry.","start":673.07,"end":673.47003,"sentiment":"neutral","sentiment_score":-0.13040408492088318},{"text":"Say that again.","start":673.47003,"end":674.29004,"sentiment":"neutral","sentiment_score":-0.07231522599856059}],"sentiment":"neutral","sentiment_score":-0.08683744072914124,"channel":1,"num_words":4,"start":673.07,"end":674.29004},{"sentences":[{"text":"Is there, like, a Wi Fi six router or dual band router written?","start":675.665,"end":681.845,"sentiment":"neutral","sentiment_score":-0.038590532942460135}],"sentiment":"neutral","sentiment_score":-0.038590532942460135,"channel":0,"num_words":13,"start":675.665,"end":681.845},{"sentences":[{"text":"I'm not sure.","start":687.91504,"end":688.815,"sentiment":"neutral","sentiment_score":-0.11163068811098735}],"sentiment":"neutral","sentiment_score":-0.11163068811098735,"channel":1,"num_words":3,"start":687.91504,"end":688.815},{"sentences":[{"text":"How about the ports available at the router?","start":690.5,"end":694.44,"sentiment":"neutral","sentiment_score":-0.041584947844967246},{"text":"Is there a WAN port at the back of that one?","start":694.74,"end":699.24,"sentiment":"neutral","sentiment_score":-0.025657367299903523}],"sentiment":"neutral","sentiment_score":-0.032363717003088245,"channel":0,"num_words":19,"start":690.5,"end":699.24},{"sentences":[{"text":"Yes.","start":699.35004,"end":699.83,"sentiment":"neutral","sentiment_score":0.033224910497665405},{"text":"Yes.","start":699.83,"end":700.33,"sentiment":"neutral","sentiment_score":0.04598598927259445}],"sentiment":"neutral","sentiment_score":0.03960544988512993,"channel":1,"num_words":2,"start":699.35004,"end":700.33},{"sentences":[{"text":"Then it also has a LAN port, LAN ports.","start":702.74,"end":707.415,"sentiment":"neutral","sentiment_score":0.013590699682633081}],"sentiment":"neutral","sentiment_score":0.013590699682633081,"channel":0,"num_words":9,"start":702.74,"end":707.415},{"sentences":[{"text":"Yes.","start":707.815,"end":708.13495,"sentiment":"neutral","sentiment_score":0.03462056815624237},{"text":"It has four of them.","start":708.13495,"end":709.435,"sentiment":"neutral","sentiment_score":0.00036657638847827914}],"sentiment":"neutral","sentiment_score":0.006075575016438961,"channel":1,"num_words":6,"start":707.815,"end":709.435},{"sentences":[{"text":"Okay.","start":711.235,"end":711.735,"sentiment":"neutral","sentiment_score":-0.04920892044901848},{"text":"Because I'm thinking the router might be a VDSL, Means, a very high speed digital subscriber line, which is not compatible with optic fiber upgrade connections.","start":716.515,"end":729.14996,"sentiment":"negative","sentiment_score":-0.35615653601976544}],"sentiment":"negative","sentiment_score":-0.34478810581344144,"channel":0,"num_words":27,"start":711.235,"end":729.14996},{"sentences":[{"text":"Oh, okay.","start":731.22,"end":731.7,"sentiment":"neutral","sentiment_score":-0.05836240388453007},{"text":"Well, I had I had optic fiber at my last house.","start":731.7,"end":735.375,"sentiment":"neutral","sentiment_score":-0.07690380615266887}],"sentiment":"neutral","sentiment_score":-0.07405128272680137,"channel":1,"num_words":13,"start":731.22,"end":735.375},{"sentences":[{"text":"Mhmm.","start":737.305,"end":737.805,"sentiment":"neutral","sentiment_score":-0.004937390331178904},{"text":"Yeah.","start":739.705,"end":740.02496,"sentiment":"neutral","sentiment_score":0.016980290412902832},{"text":"We can check that one as well.","start":740.02496,"end":742.045,"sentiment":"neutral","sentiment_score":0.00845030163015638},{"text":"We can try to configure it.","start":743.065,"end":745.325,"sentiment":"neutral","sentiment_score":-0.004583261286218961}],"sentiment":"neutral","sentiment_score":0.0029130295850336553,"channel":0,"num_words":15,"start":737.305,"end":745.325},{"sentences":[{"text":"Yeah.","start":748.015,"end":748.515,"sentiment":"neutral","sentiment_score":0.01323828287422657}],"sentiment":"neutral","sentiment_score":0.01323828287422657,"channel":1,"num_words":1,"start":748.015,"end":748.515},{"sentences":[{"text":"Because once you enter the router once you're on the router's interface, you should be seeing, like, Internet settings or WAN settings, PPPoE settings.","start":749.18,"end":762.88,"sentiment":"neutral","sentiment_score":0.00536973774433136}],"sentiment":"neutral","sentiment_score":0.00536973774433136,"channel":0,"num_words":24,"start":749.18,"end":762.88},{"sentences":[{"text":"So I can see one MAC address.","start":765.66504,"end":768.325,"sentiment":"neutral","sentiment_score":0.007683921871440751},{"text":"So serial number, hardware version, software version, bootloader version, GUI version, up time, data pump version, one MAC address, then network, it's got","start":770.78503,"end":781.91,"sentiment":"neutral","sentiment_score":-0.003266499438525542}],"sentiment":"neutral","sentiment_score":-0.0007114011328667402,"channel":1,"num_words":30,"start":765.66504,"end":781.91},{"sentences":[{"text":"Is it okay if you send me a screenshot of the available settings there for me to have a reference?","start":784.49005,"end":792.19,"sentiment":"neutral","sentiment_score":0.13758769407868385},{"text":"Yeah.","start":792.405,"end":792.905,"sentiment":"neutral","sentiment_score":0.120304636657238}],"sentiment":"neutral","sentiment_score":0.13676469134432928,"channel":0,"num_words":21,"start":784.49005,"end":792.905},{"sentences":[{"text":"Yes.","start":795.03503,"end":795.53503,"sentiment":"neutral","sentiment_score":0.1591908633708954},{"text":"I've I've got it on my laptop, so I'll have to take a photo and","start":796.395,"end":801.375,"sentiment":"neutral","sentiment_score":0.10178090458114943}],"sentiment":"neutral","sentiment_score":0.10536902700550854,"channel":1,"num_words":16,"start":795.03503,"end":801.375},{"sentences":[{"text":"Yeah.","start":801.60504,"end":801.92505,"sentiment":"neutral","sentiment_score":0.06553373485803604},{"text":"Or just take a photo of it.","start":801.92505,"end":803.705,"sentiment":"neutral","sentiment_score":0.1068882771900722},{"text":"Just reply to the email that I send you yesterday,","start":804.405,"end":810.23,"sentiment":"neutral","sentiment_score":0.15146004855632783}],"sentiment":"neutral","sentiment_score":0.12935289781954554,"channel":0,"num_words":18,"start":801.60504,"end":810.23},{"sentences":[{"text":"Okay.","start":812.45,"end":812.95,"sentiment":"neutral","sentiment_score":0.08978268504142761}],"sentiment":"neutral","sentiment_score":0.08978268504142761,"channel":1,"num_words":1,"start":812.45,"end":812.95},{"sentences":[{"text":"the setting up your own router subject.","start":813.41,"end":819.43,"sentiment":"neutral","sentiment_score":0.06930558064154216}],"sentiment":"neutral","sentiment_score":0.06930558064154216,"channel":0,"num_words":7,"start":813.41,"end":819.43},{"sentences":[{"text":"Okay.","start":821.305,"end":821.805,"sentiment":"neutral","sentiment_score":0.14980295300483704},{"text":"I'll I'll take a few photos and then send it.","start":822.105,"end":824.685,"sentiment":"neutral","sentiment_score":0.13868438750505446}],"sentiment":"neutral","sentiment_score":0.13969516618685288,"channel":1,"num_words":11,"start":821.305,"end":824.685},{"sentences":[{"text":"Okay.","start":825.43506,"end":825.93506,"sentiment":"neutral","sentiment_score":0.06867411732673645}],"sentiment":"neutral","sentiment_score":0.06867411732673645,"channel":0,"num_words":1,"start":825.43506,"end":825.93506},{"sentences":[{"text":"I'll call back if there's","start":827.065,"end":828.52496,"sentiment":"neutral","sentiment_score":-0.03445996295195073}],"sentiment":"neutral","sentiment_score":-0.03445996295195073,"channel":1,"num_words":5,"start":827.065,"end":828.52496},{"sentences":[{"text":"Yeah.","start":830.075,"end":830.4629,"sentiment":"neutral","sentiment_score":0.04589242488145828},{"text":"Sure.","start":830.5429,"end":830.8629,"sentiment":"neutral","sentiment_score":0.12262404710054398},{"text":"And I'll just review the picture","start":830.8629,"end":832.8029,"sentiment":"neutral","sentiment_score":0.08077112585306168}],"sentiment":"neutral","sentiment_score":0.08164290338754654,"channel":0,"num_words":8,"start":830.075,"end":832.8029},{"sentences":[{"text":"Okay.","start":832.36005,"end":832.86005,"sentiment":"neutral","sentiment_score":0.045656051486730576}],"sentiment":"neutral","sentiment_score":0.045656051486730576,"channel":1,"num_words":1,"start":832.36005,"end":832.86005},{"sentences":[{"text":"and get back to you.","start":833.5829,"end":834.8829,"sentiment":"neutral","sentiment_score":0.041998787224292754},{"text":"K.","start":835.50287,"end":835.8229,"sentiment":"neutral","sentiment_score":0.045000120997428894},{"text":"Thank","start":835.8229,"end":836.06287,"sentiment":"positive","sentiment_score":0.6397566795349121}],"sentiment":"neutral","sentiment_score":0.1278215338076864,"channel":0,"num_words":7,"start":833.5829,"end":836.06287},{"sentences":[{"text":"Okay.","start":835.96,"end":836.46,"sentiment":"positive","sentiment_score":0.3705330491065979}],"sentiment":"positive","sentiment_score":0.3705330491065979,"channel":1,"num_words":1,"start":835.96,"end":836.46},{"sentences":[{"text":"you.","start":836.06287,"end":836.2229,"sentiment":"positive","sentiment_score":0.4489184319972992},{"text":"Bye for now.","start":836.2229,"end":837.12286,"sentiment":"neutral","sentiment_score":0.2644185622533162}],"sentiment":"neutral","sentiment_score":0.310543529689312,"channel":0,"num_words":4,"start":836.06287,"end":837.12286},{"sentences":[{"text":"Okay.","start":837.64,"end":837.96,"sentiment":"neutral","sentiment_score":0.14972323179244995},{"text":"Bye.","start":837.96,"end":838.46,"sentiment":"neutral","sentiment_score":-0.12704069912433624}],"sentiment":"neutral","sentiment_score":0.011341266334056854,"channel":1,"num_words":2,"start":837.64,"end":838.46}]},"summary":{"result":"success","short":"A customer named Francine contacts Airtel tech support to troubleshoot their internet connection. The representative, Maureen, confirms Francine's router modem and instructs them to use a laptop to access the interface. They also discuss connecting to the internet on the customer's device and disconnecting from their phone to do so. Francine is instructed to enter the IP address on the device and password, but encounters trouble. The agent suggests checking the modem and network settings, takes a few photos, and promises to review the picture and get back to Francine."},"intents":{"segments":[{"text":"I was just trying to connect my Internet. I've opted to go with my own router modem router. But I'm just okay. Yeah.","start_word":36,"end_word":58,"intents":[{"intent":"Connect internet","confidence_score":0.11426606}]},{"text":"May I know your full name, please, for me to check the account? Sorry.","start_word":63,"end_word":76,"intents":[{"intent":"Check account information","confidence_score":0.0060436055}]},{"text":"With do you so in the message that I've got, it says that I'd have to log in to its web interface and configure the PPPoE settings. Yeah.","start_word":146,"end_word":173,"intents":[{"intent":"Configure pppoe settings","confidence_score":0.17333026}]},{"text":"With do you so in the message that I've got, it says that I'd have to log in to its web interface and configure the PPPoE settings. Yeah. Mhmm.","start_word":146,"end_word":174,"intents":[{"intent":"Log in to router","confidence_score":0.3636518}]},{"text":"Can you see the sticker at the back of your router? Yep.","start_word":249,"end_word":260,"intents":[{"intent":"See sticker","confidence_score":0.021904405}]},{"text":"Because once you enter the IP address at the browser, you should first, you should be your device must be connected to the router's Wi Fi network even without Internet access, free to access the router's interface during the setup. Okay.","start_word":310,"end_word":350,"intents":[{"intent":"Access router's interface","confidence_score":0.27406582},{"intent":"Connect device to wi fi network","confidence_score":0.00020975637}]},{"text":"I'm hot spotting off my phone, so I have to get I have to disconnect from my phone and connect to the the Internet that I wanna be using.","start_word":656,"end_word":684,"intents":[{"intent":"Disconnect router","confidence_score":0.0018116587}]},{"text":"I'm hot spotting off my phone, so I have to get I have to disconnect from my phone and connect to the the Internet that I wanna be using. Your device, which is the laptop that you're using on configuring the router, that is the one should be connected to the Internet. Oh, okay.","start_word":656,"end_word":709,"intents":[{"intent":"Connect router to internet","confidence_score":0.02662972}]},{"text":"Your device, which is the laptop that you're using on configuring the router, that is the one should be connected to the Internet. Oh, okay.","start_word":684,"end_word":708,"intents":[{"intent":"Troubleshoot router setup","confidence_score":0.059844222}]},{"text":"And the and then the passphrase, the password. Mhmm.","start_word":752,"end_word":760,"intents":[{"intent":"Enter password","confidence_score":0.00068664114}]},{"text":"Then once it asks you the connection type, just choose PPPoE for the connection type. Connection five.","start_word":862,"end_word":878,"intents":[{"intent":"Confirm connection type","confidence_score":0.027714444},{"intent":"Find connection type","confidence_score":0.08669542}]},{"text":"Can we check that one? If there's a PPPoE settings or Internet one. No. Modem settings. Wi Fi. So at at the top, it's got device info LAN IPV four light control DNS, b y n DNS, route monitor my media maintenance username. May I know what router is that? Can I have the make and model of the router?","start_word":933,"end_word":992,"intents":[{"intent":"Check router configuration","confidence_score":0.04352522}]},{"text":"Can I have the make and model of the router?","start_word":983,"end_word":992,"intents":[{"intent":"Confirm router details","confidence_score":0.0031261074},{"intent":"Confirm router model","confidence_score":0.046399537}]},{"text":"We can check that one as well. We can try to configure it. Yeah.","start_word":1159,"end_word":1172,"intents":[{"intent":"Request router configuration","confidence_score":0.036563806}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.22876593470573425},{"text":"Good morning. This is Maureen from Airtel tech support. How can Good I assist morning. you How today?","start_word":1,"end_word":18,"sentiment":"positive","sentiment_score":0.487120509147644},{"text":"are you doing? Mhmm.","start_word":19,"end_word":22,"sentiment":"neutral","sentiment_score":0.19606730341911316},{"text":"Yes. I'm good. This is Francine. How are you?","start_word":23,"end_word":31,"sentiment":"positive","sentiment_score":0.4490665793418884},{"text":"Not too bad. Mhmm. I was just trying to connect my Internet. I've opted to go with my own router modem router. But I'm just okay. Yeah. Sorry. You go. Yeah. May I know your full name, please, for me to check the account? Sorry. Jake Romero. Okay. Mhmm. And so you have your own router? Yeah. I have my own one, Mhmm. but I'm I'm I think so it it was it was previously used from Optus. Mhmm. I'm just I'm wondering if it's if it's locked or from what I from googling, it says that that they're they're not locked, but it can be almost impossible to get them to work. Okay. With do you so in the message that I've got, it says that I'd have to log in to its web interface and configure the PPPoE settings. Yeah. Mhmm. What would be the the web interface? You mean the router's interface? Yeah. Mhmm. Yeah. So that there is where we're going to configure the router. We need to log in to the router's interface first, then enter the provided credential, which is the PPPoE credentials for you to establish a connection using that router. Okay. What what Mhmm. would be how would I do, like, log in to the web interface? Mhmm. Okay. Can you see the sticker at the back of your router? Yep. Like, the details of the router. Yeah. So there should be a IP address Yep. there. Yeah. Like, one nine two One dot nine one six eight dot one dot one. Is there an Yep. IP address? Yeah. Then there should also be a username and password. Yep. Because once you enter the IP address at the browser, you should first, you should be your device must be connected to the router's Wi Fi network even without Internet access, free to access the router's interface during the setup. Okay. But, yep, how how do I access the interface? So So I've once I've got you I enter can see the that mhmm. but Mhmm. where where do I enter them? On the browser on your computer or laptop Oh, at yeah. the address So bar. the Mhmm. what would the brow what would what would I search? What would, like, what do I So in the address bar, type the IP address. Place it on the back of your router. oh, so the the IP address, I got one nine two dot one six eight. Sorry. Dot one six eight dot zero dot one. Then once you entered, it should it should bring you to a web page where it it'll be asking your username and password. Okay. And then so the for that username password, then I put in the new one, which is the one you sent me in the message? Not yet. You should put in the one that's written at the back of your address as well. There should be Oh, a default okay. username or and password there written. When I when I put in the IP address, one nine two dot one six eight dot zero dot one, it's just saying so it can't be reached. Is your device connected to the router's Wi Fi? Yes. So what it's it's Mhmm. coming up that I can connect to it, but it's just saying no Internet. So Mhmm. it is connected. Or do I have to do I have to connect to it on my or, like, at the moment, I'm just hotspotting from my phone. Do I have to connect to it from the computer, the laptop? Yeah. It should be connected even The without Internet. So you're using a laptop on entering the IP address. Right? Yes. I'm hot spotting off my phone, so I have to get I have to disconnect from my phone and connect to the the Internet that I wanna be using. Your device, which is the laptop that you're using on configuring the router, that is the one should be connected to the Internet. Oh, okay. You mean the route I mean the router's Internet. Okay. Yep. So I just Yeah. connected to it, and it and then that page came up. So the username, I put in the original one first. Okay. Optus. One one's on the router. And the and then the passphrase, the password. Mhmm. Should be the router's interface password as well, not the Wi Fi password. Sorry. Say that again. The what would the path the password be? So it's not the wireless password. It's something else? Yeah. Is there other password written there except for the Wi Fi password? Okay. I can't really see on the back. It's got username, but I'm not I'm not quite sure what the password would be. It should be beside the username as well or below the username. Oh, yeah. Okay. Mhmm. Okay. That's that's connected to the gateway. So do I go to modem settings? Yes. Then once it asks you the connection type, just choose PPPoE for the connection type. Connection five. Have we reset that router before before we log in? Before I haven't reset it. No. Okay. I'm sorry. I just can't really find connection type. How about Internet setting or WAN settings? One settings Or It's got there. p p p o, is that Texas? No connected devices. So maybe network settings? Yeah. Can we check that one? If there's a PPPoE settings or Internet one. No. Modem settings. Wi Fi. So at at the top, it's got device info LAN IPV four light control DNS, b y n DNS, route monitor my media maintenance username. May I know what router is that? Can I have the make and model of the router? It's the make and model. So it's a state Sagancom? Sorry? I'm not really sure. It doesn't really have a numb a number. It's just it's got the brand say sagemcom or sagemcom. Can you spell it, please? The brand. S a g e m Mhmm. Mhmm. c o m. C o n. That is Sage SAGEMCOM. SageMcom. There's no, like, Wi Fi six router or dual band. Sorry. Say that again. Is there, like, a Wi Fi six router or dual band router written? I'm not sure. How about the ports available at the router? Is there a WAN port at the back of that one? Yes. Yes. Then it also has a LAN port, LAN ports. Yes. It has four of them. Okay.","start_word":32,"end_word":1117,"sentiment":"neutral","sentiment_score":-0.040003925434984336},{"text":"Because I'm thinking the router might be a VDSL, Means, a very high speed digital subscriber line, which is not compatible with optic fiber upgrade connections.","start_word":1118,"end_word":1143,"sentiment":"negative","sentiment_score":-0.3339158892631531},{"text":"Oh, okay. Well, I had I had optic fiber at my last house. Mhmm. Yeah. We can check that one as well. We can try to configure it. Yeah. Because once you enter the router once you're on the router's interface, you should be seeing, like, Internet settings or WAN settings, PPPoE settings. So I can see one MAC address. So serial number, hardware version, software version, bootloader version, GUI version, up time, data pump version, one MAC address, then network, it's got Is it okay if you send me a screenshot of the available settings there for me to have a reference? Yeah. Yes. I've I've got it on my laptop, so I'll have to take a photo and Yeah. Or just take a photo of it. Just reply to the email that I send you yesterday, Okay. the setting up your own router subject. Okay. I'll I'll take a few photos and then send it. Okay. I'll call back if there's Yeah. Sure. And I'll just review the picture Okay. and get back to you. K.","start_word":1144,"end_word":1321,"sentiment":"neutral","sentiment_score":0.04949479169222746},{"text":"Thank Okay. you.","start_word":1322,"end_word":1324,"sentiment":"positive","sentiment_score":0.4557319581508637},{"text":"Bye for now. Okay. Bye.","start_word":1325,"end_word":1329,"sentiment":"neutral","sentiment_score":0.19850043952465057}],"average":{"sentiment":"neutral","sentiment_score":-0.01975535216373245}}}}