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Thanks, Andrew. Please stay on the line. Hello? Yes.\n\nBut, again, I'm not the IT manager or anything. Last time, I also told you that I am a scheduler. So he is calling the wrong guy. No issues. No issues.\n\nNo issues. You too. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"To record your name and reason for calling, I'll see if this person is available.","start":0.32,"end":4.34,"sentiment":"neutral","sentiment_score":0.00684028925995032},{"text":"Thanks, Andrew.","start":16.415,"end":17.395,"sentiment":"positive","sentiment_score":0.35130105912685394},{"text":"Please stay on the line.","start":17.535,"end":18.915,"sentiment":"neutral","sentiment_score":0.17953085005283356},{"text":"Hello?","start":37.3,"end":37.8,"sentiment":"neutral","sentiment_score":0.08103109896183014},{"text":"Yes.","start":45.864998,"end":46.265,"sentiment":"neutral","sentiment_score":-0.005409787409007549}],"sentiment":"neutral","sentiment_score":0.07410341745708138,"num_words":24,"start":0.32,"end":46.265},{"sentences":[{"text":"But, again, I'm not the IT manager or anything.","start":46.265,"end":49.085,"sentiment":"neutral","sentiment_score":-0.1562235520945655},{"text":"Last time, I also told you that I am a scheduler.","start":49.945,"end":52.925,"sentiment":"neutral","sentiment_score":-0.09528496184132317},{"text":"So he is calling the wrong guy.","start":54.09,"end":56.190002,"sentiment":"neutral","sentiment_score":-0.23454448261431285},{"text":"No issues.","start":61.37,"end":61.730003,"sentiment":"neutral","sentiment_score":-0.14379775524139404},{"text":"No issues.","start":61.730003,"end":62.510002,"sentiment":"neutral","sentiment_score":-0.11831817030906677}],"sentiment":"neutral","sentiment_score":-0.14903837995183083,"num_words":31,"start":46.265,"end":62.510002},{"sentences":[{"text":"No issues.","start":63.45,"end":64.11,"sentiment":"neutral","sentiment_score":0.10360529646277428},{"text":"You too.","start":65.29,"end":65.770004,"sentiment":"neutral","sentiment_score":0.29862214624881744},{"text":"Thank you.","start":65.770004,"end":66.33,"sentiment":"positive","sentiment_score":0.4411092698574066},{"text":"Bye.","start":66.33,"end":66.83,"sentiment":"neutral","sentiment_score":0.20927327871322632}],"sentiment":"neutral","sentiment_score":0.27084952912160326,"num_words":7,"start":63.45,"end":66.83}]}}]}],"paragraphs":{"transcript":"\nChannel 1: To record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Andrew calling about cybersecurity.\n\nChannel 1: Thanks, Andrew. Please stay on the line. Hello?\n\nChannel 0: Oh, hi. Good day. This is Andrew from Vigilance AI. Am I speaking to Mohammed?\n\nChannel 1: Yes. But, again, I'm not the IT manager or anything. Last time, I also told you that I am a scheduler. So he\n\nChannel 0: Oh,\n\nChannel 1: is\n\nChannel 0: so\n\nChannel 1: calling\n\nChannel 0: you mean?\n\nChannel 1: the wrong guy.\n\nChannel 0: Oh, I see. I haven't done. Well, I'm really sorry, mate. I'm just\n\nChannel 1: No issues.\n\nChannel 0: trying\n\nChannel 1: No\n\nChannel 0: to\n\nChannel 1: issues.\n\nChannel 0: find out. Alright.\n\nChannel 1: No issues.\n\nChannel 0: Well, you have a great day. Take care.\n\nChannel 1: You too. Thank you. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"To record your name and reason for calling, I'll see if this person is available.","start":0.32,"end":4.34,"sentiment":"neutral","sentiment_score":0.00684028925995032}],"sentiment":"neutral","sentiment_score":0.00684028925995032,"channel":1,"num_words":15,"start":0.32,"end":4.34},{"sentences":[{"text":"Andrew calling about cybersecurity.","start":7.6,"end":9.94,"sentiment":"neutral","sentiment_score":0.0103988335467875}],"sentiment":"neutral","sentiment_score":0.0103988335467875,"channel":0,"num_words":4,"start":7.6,"end":9.94},{"sentences":[{"text":"Thanks, Andrew.","start":16.415,"end":17.395,"sentiment":"positive","sentiment_score":0.35130105912685394},{"text":"Please stay on the line.","start":17.535,"end":18.915,"sentiment":"neutral","sentiment_score":0.17953085005283356},{"text":"Hello?","start":37.3,"end":37.8,"sentiment":"neutral","sentiment_score":0.08103109896183014}],"sentiment":"neutral","sentiment_score":0.21016093343496323,"channel":1,"num_words":8,"start":16.415,"end":37.8},{"sentences":[{"text":"Oh, hi.","start":38.579998,"end":39.4,"sentiment":"neutral","sentiment_score":0.19505268335342407},{"text":"Good day.","start":39.7,"end":40.44,"sentiment":"neutral","sentiment_score":0.3315332382917404},{"text":"This is Andrew from Vigilance AI.","start":41.14,"end":43.46,"sentiment":"neutral","sentiment_score":0.1183489163716634},{"text":"Am I speaking to Mohammed?","start":43.46,"end":44.84,"sentiment":"neutral","sentiment_score":0.045416499674320224}],"sentiment":"neutral","sentiment_score":0.13268985599279404,"channel":0,"num_words":15,"start":38.579998,"end":44.84},{"sentences":[{"text":"Yes.","start":45.864998,"end":46.265,"sentiment":"neutral","sentiment_score":-0.005409787409007549},{"text":"But, again, I'm not the IT manager or anything.","start":46.265,"end":49.085,"sentiment":"neutral","sentiment_score":-0.1562235520945655},{"text":"Last time, I also told you that I am a scheduler.","start":49.945,"end":52.925,"sentiment":"neutral","sentiment_score":-0.09528496184132317},{"text":"So he","start":54.09,"end":54.57,"sentiment":"neutral","sentiment_score":-0.07538280263543129}],"sentiment":"neutral","sentiment_score":-0.11349225833850063,"channel":1,"num_words":23,"start":45.864998,"end":54.57},{"sentences":[{"text":"Oh,","start":54.425003,"end":54.745003,"sentiment":"neutral","sentiment_score":-0.08312078565359116}],"sentiment":"neutral","sentiment_score":-0.08312078565359116,"channel":0,"num_words":1,"start":54.425003,"end":54.745003},{"sentences":[{"text":"is","start":54.57,"end":54.89,"sentiment":"neutral","sentiment_score":-0.10792216658592224}],"sentiment":"neutral","sentiment_score":-0.10792216658592224,"channel":1,"num_words":1,"start":54.57,"end":54.89},{"sentences":[{"text":"so","start":54.745003,"end":54.905003,"sentiment":"neutral","sentiment_score":-0.1460215151309967}],"sentiment":"neutral","sentiment_score":-0.1460215151309967,"channel":0,"num_words":1,"start":54.745003,"end":54.905003},{"sentences":[{"text":"calling","start":54.89,"end":55.21,"sentiment":"neutral","sentiment_score":-0.20524850487709043}],"sentiment":"neutral","sentiment_score":-0.20524850487709043,"channel":1,"num_words":1,"start":54.89,"end":55.21},{"sentences":[{"text":"you mean?","start":54.905003,"end":55.565002,"sentiment":"neutral","sentiment_score":-0.1919010505080223}],"sentiment":"neutral","sentiment_score":-0.1919010505080223,"channel":0,"num_words":2,"start":54.905003,"end":55.565002},{"sentences":[{"text":"the wrong guy.","start":55.21,"end":56.190002,"sentiment":"negative","sentiment_score":-0.39262503385543823}],"sentiment":"negative","sentiment_score":-0.39262503385543823,"channel":1,"num_words":3,"start":55.21,"end":56.190002},{"sentences":[{"text":"Oh, I see.","start":57.656937,"end":58.456936,"sentiment":"neutral","sentiment_score":-0.14706850548585257},{"text":"I haven't done.","start":58.456936,"end":59.496937,"sentiment":"neutral","sentiment_score":-0.2303900271654129},{"text":"Well, I'm really sorry, mate.","start":59.496937,"end":60.936935,"sentiment":"neutral","sentiment_score":-0.2529692530632019},{"text":"I'm just","start":60.936935,"end":61.57694,"sentiment":"neutral","sentiment_score":-0.15662750229239464}],"sentiment":"neutral","sentiment_score":-0.20849822060419962,"channel":0,"num_words":13,"start":57.656937,"end":61.57694},{"sentences":[{"text":"No 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out.","start":62.05694,"end":62.876938,"sentiment":"neutral","sentiment_score":-0.07134932279586792},{"text":"Alright.","start":63.336937,"end":63.836937,"sentiment":"neutral","sentiment_score":0.11953910440206528}],"sentiment":"neutral","sentiment_score":-0.007719847063223521,"channel":0,"num_words":3,"start":62.05694,"end":63.836937},{"sentences":[{"text":"No issues.","start":63.45,"end":64.11,"sentiment":"neutral","sentiment_score":0.10360529646277428}],"sentiment":"neutral","sentiment_score":0.10360529646277428,"channel":1,"num_words":2,"start":63.45,"end":64.11},{"sentences":[{"text":"Well, you have a great day.","start":63.89694,"end":65.01694,"sentiment":"positive","sentiment_score":0.5318311154842377},{"text":"Take care.","start":65.01694,"end":65.756935,"sentiment":"positive","sentiment_score":0.4239830821752548}],"sentiment":"positive","sentiment_score":0.504869107156992,"channel":0,"num_words":8,"start":63.89694,"end":65.756935},{"sentences":[{"text":"You too.","start":65.29,"end":65.770004,"sentiment":"neutral","sentiment_score":0.29862214624881744},{"text":"Thank you.","start":65.770004,"end":66.33,"sentiment":"positive","sentiment_score":0.4411092698574066},{"text":"Bye.","start":66.33,"end":66.83,"sentiment":"neutral","sentiment_score":0.20927327871322632}],"sentiment":"positive","sentiment_score":0.33774722218513487,"channel":1,"num_words":5,"start":65.29,"end":66.83},{"sentences":[{"text":"Bye bye.","start":67.09694,"end":67.83694,"sentiment":"neutral","sentiment_score":0.11175189167261124}],"sentiment":"neutral","sentiment_score":0.11175189167261124,"channel":0,"num_words":2,"start":67.09694,"end":67.83694}]},"summary":{"result":"success","short":"An agent from an AI company is trying to reach Mohammed about cybersecurity and asks if the person is available. When the person is not available, the agent apologizes and ends the call."},"intents":{"segments":[{"text":"To record your name and reason for calling, I'll see if this person is available. Andrew calling about cybersecurity.","start_word":1,"end_word":19,"intents":[{"intent":"Record call","confidence_score":0.35408396}]},{"text":"Please stay on the line. Hello? Oh, hi.","start_word":21,"end_word":28,"intents":[{"intent":"Stay on line","confidence_score":0.36069396}]},{"text":"trying No to issues. find out. Alright.","start_word":89,"end_word":95,"intents":[{"intent":"Find out","confidence_score":0.023487365}]}]},"sentiments":{"segments":[{"text":"To record your name and reason for calling, I'll see if this person is available. Andrew calling about cybersecurity.","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":0.008433327078819275},{"text":"Thanks, Andrew.","start_word":19,"end_word":20,"sentiment":"positive","sentiment_score":0.35130107402801514},{"text":"Please stay on the line. Hello? Oh, hi. Good day. This is Andrew from Vigilance AI. Am I speaking to Mohammed? Yes. But, again, I'm not the IT manager or anything. Last time, I also told you that I am a scheduler. So he Oh, is so calling you mean?","start_word":21,"end_word":70,"sentiment":"neutral","sentiment_score":-0.008242793381214142},{"text":"the wrong guy.","start_word":71,"end_word":73,"sentiment":"negative","sentiment_score":-0.38490551710128784},{"text":"Oh, I see. I haven't done. Well, I'm really sorry, mate. I'm just No issues. trying No to issues. find out. Alright. No issues.","start_word":74,"end_word":97,"sentiment":"neutral","sentiment_score":-0.14347346127033234},{"text":"Well, you have a great day. Take care.","start_word":98,"end_word":105,"sentiment":"positive","sentiment_score":0.49365076422691345},{"text":"You too.","start_word":106,"end_word":107,"sentiment":"neutral","sentiment_score":0.2952383756637573},{"text":"Thank you.","start_word":108,"end_word":109,"sentiment":"positive","sentiment_score":0.4238935708999634},{"text":"Bye. Bye bye.","start_word":110,"end_word":112,"sentiment":"neutral","sentiment_score":0.1541687250137329}],"average":{"sentiment":"neutral","sentiment_score":0.0141980470929827}}}}