{"metadata":{"transaction_key":"deprecated","request_id":"01a0609d-8051-7a93-8220-0dd25bea9450","sha256":"30306dea1e43a71ebb0c09aaed7c3dc539f69dc60845f20b56593852f741f7e2","created":"2026-09-02T05:35:31.589Z","duration":61.84794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":145,"output_tokens":77},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":176,"output_tokens":176},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":176,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Good afternoon. I'm looking for Tubb. I'll correct myself. Toby, Toby Wally? Mary from Vigilance AI? Thank you. Yes. I see. Maybe I'll just yeah. I'll just try to ring back and drop an email to him. Thank you. Mhmm. Bye.","confidence":0.99609375,"words":[{"word":"yes","start":2.56,"end":2.8799999,"confidence":0.9970703,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.1889898777008057},{"word":"good","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.29099687933921814},{"word":"afternoon","start":3.12,"end":3.52,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.21284553408622744},{"word":"i'm","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.06232057511806488},{"word":"looking","start":3.76,"end":4.08,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.03194790333509445},{"word":"for","start":4.08,"end":4.48,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03348733112215996},{"word":"tubb","start":4.48,"end":4.98,"confidence":0.5642497,"punctuated_word":"Tubb.","sentiment":"neutral","sentiment_score":0.026797007769346237},{"word":"i'll","start":8.32,"end":8.639999,"confidence":0.73413086,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.07458081841468811},{"word":"correct","start":8.639999,"end":8.96,"confidence":0.9970703,"punctuated_word":"correct","sentiment":"neutral","sentiment_score":-0.07385200262069702},{"word":"myself","start":8.96,"end":9.44,"confidence":0.8847656,"punctuated_word":"myself.","sentiment":"neutral","sentiment_score":-0.0562020018696785},{"word":"toby","start":9.44,"end":9.92,"confidence":0.61206055,"punctuated_word":"Toby,","sentiment":"neutral","sentiment_score":-0.00643585529178381},{"word":"toby","start":9.92,"end":10.24,"confidence":0.97314453,"punctuated_word":"Toby","sentiment":"neutral","sentiment_score":-0.0036296802572906017},{"word":"wally","start":10.24,"end":10.74,"confidence":0.4901123,"punctuated_word":"Wally?","sentiment":"neutral","sentiment_score":-0.018181903287768364},{"word":"mary","start":13.005,"end":13.505,"confidence":0.9863281,"punctuated_word":"Mary","sentiment":"neutral","sentiment_score":0.018645742908120155},{"word":"from","start":14.045,"end":14.205,"confidence":0.98535156,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.007340720854699612},{"word":"vigilance","start":14.205,"end":14.705,"confidence":0.95581055,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.015328599140048029},{"word":"ai","start":15.165,"end":15.665,"confidence":0.72143555,"punctuated_word":"AI?","sentiment":"neutral","sentiment_score":0.012140698730945587},{"word":"thank","start":17.965,"end":18.205,"confidence":0.73095703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.37378931045532227},{"word":"you","start":18.205,"end":18.705,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.22047081589698792},{"word":"yes","start":44.725002,"end":45.225002,"confidence":0.8232422,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.016035135835409164},{"word":"i","start":47.925003,"end":48.325,"confidence":0.9580078,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3552436828613281},{"word":"see","start":48.325,"end":48.825,"confidence":0.99902344,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.25758761167526245},{"word":"maybe","start":53.752876,"end":54.072876,"confidence":0.86621094,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.09122053533792496},{"word":"i'll","start":54.072876,"end":54.232876,"confidence":0.9941406,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.12742626667022705},{"word":"just","start":54.232876,"end":54.732876,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06921093910932541},{"word":"yeah","start":55.112877,"end":55.432877,"confidence":0.9941406,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.09139327704906464},{"word":"i'll","start":55.432877,"end":55.672874,"confidence":0.9975586,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.06460702419281006},{"word":"just","start":55.672874,"end":55.912876,"confidence":0.99609375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.09734271466732024},{"word":"try","start":55.912876,"end":56.072876,"confidence":0.97998047,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.0948738232254982},{"word":"to","start":56.072876,"end":56.152874,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09146128594875336},{"word":"ring","start":56.152874,"end":56.392876,"confidence":0.99902344,"punctuated_word":"ring","sentiment":"neutral","sentiment_score":-0.08325013518333435},{"word":"back","start":56.392876,"end":56.552876,"confidence":0.9980469,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.09916922450065611},{"word":"and","start":56.552876,"end":56.712875,"confidence":0.9819336,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.11089420318603516},{"word":"drop","start":56.712875,"end":56.952873,"confidence":0.99902344,"punctuated_word":"drop","sentiment":"neutral","sentiment_score":-0.061302393674850464},{"word":"an","start":56.952873,"end":57.112877,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.08831928670406342},{"word":"email","start":57.112877,"end":57.512875,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.07240499556064606},{"word":"to","start":57.512875,"end":57.592876,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08360036462545395},{"word":"him","start":57.592876,"end":58.072876,"confidence":1.0,"punctuated_word":"him.","sentiment":"neutral","sentiment_score":-0.08465670049190521},{"word":"thank","start":58.072876,"end":58.312874,"confidence":0.90283203,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.3267818093299866},{"word":"you","start":58.312874,"end":58.812874,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2284412682056427},{"word":"mhmm","start":60.472874,"end":60.972874,"confidence":0.91052246,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.05254264920949936},{"word":"bye","start":61.032875,"end":61.532875,"confidence":0.9970703,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.02679688110947609}],"paragraphs":{"transcript":"\nYes. Good afternoon. I'm looking for Tubb. I'll correct myself. Toby, Toby Wally?\n\nMary from Vigilance AI? Thank you. Yes. I see. Maybe I'll just yeah.\n\nI'll just try to ring back and drop an email to him. Thank you. Mhmm. Bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.56,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.1889898777008057},{"text":"Good afternoon.","start":2.8799999,"end":3.52,"sentiment":"neutral","sentiment_score":0.2519212067127228},{"text":"I'm looking for Tubb.","start":3.52,"end":4.98,"sentiment":"neutral","sentiment_score":0.03863820433616638},{"text":"I'll correct myself.","start":8.32,"end":9.44,"sentiment":"neutral","sentiment_score":-0.06821160763502121},{"text":"Toby, Toby Wally?","start":9.44,"end":10.74,"sentiment":"neutral","sentiment_score":-0.009415812945614258}],"sentiment":"neutral","sentiment_score":0.047269449748385414,"num_words":13,"start":2.56,"end":10.74},{"sentences":[{"text":"Mary from Vigilance AI?","start":13.005,"end":15.665,"sentiment":"neutral","sentiment_score":0.013363940408453345},{"text":"Thank you.","start":17.965,"end":18.705,"sentiment":"neutral","sentiment_score":0.2971300631761551},{"text":"Yes.","start":44.725002,"end":45.225002,"sentiment":"neutral","sentiment_score":0.016035135835409164},{"text":"I see.","start":47.925003,"end":48.825,"sentiment":"neutral","sentiment_score":-0.3064156472682953},{"text":"Maybe I'll just yeah.","start":53.752876,"end":55.432877,"sentiment":"neutral","sentiment_score":-0.09481275454163551}],"sentiment":"neutral","sentiment_score":-0.0252562529908923,"num_words":13,"start":13.005,"end":55.432877},{"sentences":[{"text":"I'll just try to ring back and drop an email to him.","start":55.432877,"end":58.072876,"sentiment":"neutral","sentiment_score":-0.08599017933011055},{"text":"Thank you.","start":58.072876,"end":58.812874,"sentiment":"neutral","sentiment_score":0.27761153876781464},{"text":"Mhmm.","start":60.472874,"end":60.972874,"sentiment":"neutral","sentiment_score":0.05254264920949936},{"text":"Bye.","start":61.032875,"end":61.532875,"sentiment":"neutral","sentiment_score":0.02679688110947609}],"sentiment":"neutral","sentiment_score":-0.024832471506670117,"num_words":16,"start":55.432877,"end":61.532875}]}}]},{"alternatives":[{"transcript":"TDC. Good afternoon. We don't have a Tom. Who's calling, please? Got one moment. You there? Hello? He yeah. He's he's not picking up, so he's obviously he's not in his office. He must be out of his office. Can you take a message and get him to call you, or would you wanna call back? Or Okay. Alright. Thank you. Bye.","confidence":0.9941406,"words":[{"word":"tdc","start":0.48,"end":0.98,"confidence":0.9352214,"punctuated_word":"TDC.","sentiment":"neutral","sentiment_score":0.01842150278389454},{"word":"good","start":1.04,"end":1.28,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.36069145798683167},{"word":"afternoon","start":1.28,"end":1.78,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.18986117839813232},{"word":"we","start":5.52,"end":5.7599998,"confidence":0.9951172,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.15739594399929047},{"word":"don't","start":5.7599998,"end":6.0,"confidence":0.9975586,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1187664121389389},{"word":"have","start":6.0,"end":6.16,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.14107829332351685},{"word":"a","start":6.16,"end":6.3999996,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.12090718746185304},{"word":"tom","start":6.3999996,"end":6.8999996,"confidence":0.98657227,"punctuated_word":"Tom.","sentiment":"neutral","sentiment_score":-0.17557981610298157},{"word":"who's","start":11.28,"end":11.599999,"confidence":0.9970703,"punctuated_word":"Who's","sentiment":"neutral","sentiment_score":-0.01814023219048977},{"word":"calling","start":11.599999,"end":11.92,"confidence":0.9970703,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.014707555063068868},{"word":"please","start":11.92,"end":12.42,"confidence":1.0,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":-0.011034887284040453},{"word":"got","start":16.225,"end":16.465,"confidence":0.39990234,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.020272573456168175},{"word":"one","start":16.465,"end":16.705,"confidence":0.9941406,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.012773651629686356},{"word":"moment","start":16.705,"end":17.205,"confidence":0.9536133,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.027327463030815125},{"word":"you","start":43.165,"end":43.405003,"confidence":0.6328125,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.06668157875537872},{"word":"there","start":43.405003,"end":43.905003,"confidence":0.9897461,"punctuated_word":"there?","sentiment":"neutral","sentiment_score":0.07849034667015076},{"word":"hello","start":44.685,"end":45.165,"confidence":0.9091797,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.05252321809530258},{"word":"he","start":45.165,"end":45.325,"confidence":0.7207031,"punctuated_word":"He","sentiment":"neutral","sentiment_score":-0.06997960805892944},{"word":"yeah","start":45.485,"end":45.645,"confidence":0.98583984,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.07179439812898636},{"word":"he's","start":45.645,"end":46.125,"confidence":0.9995117,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":-0.19829806685447693},{"word":"he's","start":46.125,"end":46.445,"confidence":0.78881836,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.27746152877807617},{"word":"not","start":46.445,"end":46.685,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.35831621289253235},{"word":"picking","start":46.685,"end":46.925,"confidence":1.0,"punctuated_word":"picking","sentiment":"negative","sentiment_score":-0.3973837494850158},{"word":"up","start":46.925,"end":47.165,"confidence":0.76171875,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":-0.2923799753189087},{"word":"so","start":47.165,"end":47.405003,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.16748808324337006},{"word":"he's","start":47.405003,"end":47.645,"confidence":0.9921875,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.31325048208236694},{"word":"obviously","start":47.645,"end":47.845,"confidence":0.6586914,"punctuated_word":"obviously","sentiment":"neutral","sentiment_score":-0.2992119789123535},{"word":"he's","start":48.045002,"end":48.205,"confidence":0.99853516,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.3259686827659607},{"word":"not","start":48.205,"end":48.445,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.3245304226875305},{"word":"in","start":48.445,"end":48.525,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.26962894201278687},{"word":"his","start":48.525,"end":48.765,"confidence":0.9941406,"punctuated_word":"his","sentiment":"neutral","sentiment_score":-0.3081791400909424},{"word":"office","start":48.765,"end":49.085,"confidence":0.9970703,"punctuated_word":"office.","sentiment":"neutral","sentiment_score":-0.3056553602218628},{"word":"he","start":49.085,"end":49.165,"confidence":0.99902344,"punctuated_word":"He","sentiment":"neutral","sentiment_score":-0.27065181732177734},{"word":"must","start":49.165,"end":49.405,"confidence":1.0,"punctuated_word":"must","sentiment":"neutral","sentiment_score":-0.2793436050415039},{"word":"be","start":49.405,"end":49.565002,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.22091735899448395},{"word":"out","start":49.565002,"end":49.725002,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.2390705645084381},{"word":"of","start":49.725002,"end":49.805,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.22124239802360535},{"word":"his","start":49.805,"end":50.045002,"confidence":0.9980469,"punctuated_word":"his","sentiment":"neutral","sentiment_score":-0.27206680178642273},{"word":"office","start":50.045002,"end":50.525,"confidence":0.9555664,"punctuated_word":"office.","sentiment":"neutral","sentiment_score":-0.24041029810905457},{"word":"can","start":50.525,"end":50.765,"confidence":0.88671875,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.1111731380224228},{"word":"you","start":50.765,"end":50.845,"confidence":0.5415039,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.12005053460597992},{"word":"take","start":50.845,"end":51.005,"confidence":0.99902344,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.11341964453458786},{"word":"a","start":51.005,"end":51.165,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11491502821445464},{"word":"message","start":51.165,"end":51.485,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.10994389653205872},{"word":"and","start":51.485,"end":51.645,"confidence":0.9863281,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1179513856768608},{"word":"get","start":51.645,"end":51.725002,"confidence":0.81152344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.15274274349212646},{"word":"him","start":51.725002,"end":51.885002,"confidence":0.97802734,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.1964343786239624},{"word":"to","start":51.885002,"end":52.045002,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.15567547082901},{"word":"call","start":52.045002,"end":52.285,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.1508297324180603},{"word":"you","start":52.285,"end":52.525,"confidence":0.7406006,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.11853165924549104},{"word":"or","start":52.525,"end":53.025,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.08208920806646347},{"word":"would","start":53.245003,"end":53.485,"confidence":0.99121094,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.06978684663772583},{"word":"you","start":53.485,"end":53.565002,"confidence":0.96435547,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0879950299859047},{"word":"wanna","start":53.565002,"end":53.965,"confidence":0.8535156,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.07089196145534515},{"word":"call","start":53.965,"end":54.205,"confidence":0.8339844,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.1369197815656662},{"word":"back","start":54.205,"end":54.445,"confidence":0.89697266,"punctuated_word":"back?","sentiment":"neutral","sentiment_score":-0.1112237274646759},{"word":"or","start":54.445,"end":54.845,"confidence":0.5522461,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.07992251217365265},{"word":"okay","start":58.432938,"end":58.932938,"confidence":0.88305664,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.14003640413284302},{"word":"alright","start":59.072937,"end":59.472935,"confidence":0.99853516,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.23469331860542297},{"word":"thank","start":59.472935,"end":59.712936,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4448845386505127},{"word":"you","start":59.712936,"end":60.112938,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3844604194164276},{"word":"bye","start":60.112938,"end":60.612938,"confidence":0.9711914,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2077091634273529}],"paragraphs":{"transcript":"\nTDC. Good afternoon. We don't have a Tom. Who's calling, please? Got one moment.\n\nYou there? Hello? He yeah. He's he's not picking up, so he's obviously he's not in his office. He must be out of his office.\n\nCan you take a message and get him to call you, or would you wanna call back? Or Okay. Alright. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"TDC.","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.01842150278389454},{"text":"Good afternoon.","start":1.04,"end":1.78,"sentiment":"neutral","sentiment_score":0.275276318192482},{"text":"We don't have a Tom.","start":5.52,"end":6.8999996,"sentiment":"neutral","sentiment_score":-0.14274553060531617},{"text":"Who's calling, please?","start":11.28,"end":12.42,"sentiment":"neutral","sentiment_score":-0.014627558179199696},{"text":"Got one moment.","start":16.225,"end":17.205,"sentiment":"neutral","sentiment_score":0.020124562705556553}],"sentiment":"neutral","sentiment_score":-0.009161607162760836,"num_words":14,"start":0.48,"end":17.205},{"sentences":[{"text":"You there?","start":43.165,"end":43.905003,"sentiment":"neutral","sentiment_score":0.07258596271276474},{"text":"Hello?","start":44.685,"end":45.165,"sentiment":"neutral","sentiment_score":0.05252321809530258},{"text":"He yeah.","start":45.165,"end":45.645,"sentiment":"neutral","sentiment_score":-0.0708870030939579},{"text":"He's he's not picking up, so he's obviously he's not in his office.","start":45.645,"end":49.085,"sentiment":"neutral","sentiment_score":-0.2952117404112449},{"text":"He must be out of his office.","start":49.085,"end":50.525,"sentiment":"neutral","sentiment_score":-0.24910040625504085}],"sentiment":"neutral","sentiment_score":-0.22102137327194213,"num_words":25,"start":43.165,"end":50.525},{"sentences":[{"text":"Can you take a message and get him to call you, or would you wanna call back?","start":50.525,"end":54.445,"sentiment":"neutral","sentiment_score":-0.118857303962988},{"text":"Or Okay.","start":54.445,"end":58.932938,"sentiment":"neutral","sentiment_score":0.030056945979595184},{"text":"Alright.","start":59.072937,"end":59.472935,"sentiment":"neutral","sentiment_score":0.23469331860542297},{"text":"Thank you.","start":59.472935,"end":60.112938,"sentiment":"positive","sentiment_score":0.41467247903347015},{"text":"Bye.","start":60.112938,"end":60.612938,"sentiment":"neutral","sentiment_score":0.2077091634273529}],"sentiment":"neutral","sentiment_score":-0.029944036317908245,"num_words":23,"start":50.525,"end":60.612938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: TDC. Good afternoon.\n\nChannel 0: Yes. Good afternoon. I'm looking for Tubb.\n\nChannel 1: We don't have a Tom.\n\nChannel 0: I'll correct myself. Toby, Toby Wally?\n\nChannel 1: Who's calling, please?\n\nChannel 0: Mary from Vigilance AI?\n\nChannel 1: Got one moment.\n\nChannel 0: Thank you.\n\nChannel 1: You there? Hello?\n\nChannel 0: Yes.\n\nChannel 1: He yeah. He's he's not picking up, so he's obviously\n\nChannel 0: I\n\nChannel 1: he's not\n\nChannel 0: see.\n\nChannel 1: in his office. He must be out of his office. Can you take a message and get him to call you, or would you wanna\n\nChannel 0: Maybe\n\nChannel 1: call\n\nChannel 0: I'll\n\nChannel 1: back?\n\nChannel 0: just\n\nChannel 1: Or\n\nChannel 0: yeah. I'll just try to ring back and drop an email to him. Thank you.\n\nChannel 1: Okay. Alright. Thank you. Bye.\n\nChannel 0: Mhmm. Bye.","paragraphs":[{"sentences":[{"text":"TDC.","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.01842150278389454},{"text":"Good afternoon.","start":1.04,"end":1.78,"sentiment":"neutral","sentiment_score":0.275276318192482}],"sentiment":"neutral","sentiment_score":0.1896580463896195,"channel":1,"num_words":3,"start":0.48,"end":1.78},{"sentences":[{"text":"Yes.","start":2.56,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.1889898777008057},{"text":"Good afternoon.","start":2.8799999,"end":3.52,"sentiment":"neutral","sentiment_score":0.2519212067127228},{"text":"I'm looking for Tubb.","start":3.52,"end":4.98,"sentiment":"neutral","sentiment_score":0.03863820433616638}],"sentiment":"neutral","sentiment_score":0.12105501549584526,"channel":0,"num_words":7,"start":2.56,"end":4.98},{"sentences":[{"text":"We don't have a Tom.","start":5.52,"end":6.8999996,"sentiment":"neutral","sentiment_score":-0.14274553060531617}],"sentiment":"neutral","sentiment_score":-0.14274553060531617,"channel":1,"num_words":5,"start":5.52,"end":6.8999996},{"sentences":[{"text":"I'll correct myself.","start":8.32,"end":9.44,"sentiment":"neutral","sentiment_score":-0.06821160763502121},{"text":"Toby, Toby Wally?","start":9.44,"end":10.74,"sentiment":"neutral","sentiment_score":-0.009415812945614258}],"sentiment":"neutral","sentiment_score":-0.038813710290317736,"channel":0,"num_words":6,"start":8.32,"end":10.74},{"sentences":[{"text":"Who's calling, please?","start":11.28,"end":12.42,"sentiment":"neutral","sentiment_score":-0.014627558179199696}],"sentiment":"neutral","sentiment_score":-0.014627558179199696,"channel":1,"num_words":3,"start":11.28,"end":12.42},{"sentences":[{"text":"Mary from Vigilance AI?","start":13.005,"end":15.665,"sentiment":"neutral","sentiment_score":0.013363940408453345}],"sentiment":"neutral","sentiment_score":0.013363940408453345,"channel":0,"num_words":4,"start":13.005,"end":15.665},{"sentences":[{"text":"Got one moment.","start":16.225,"end":17.205,"sentiment":"neutral","sentiment_score":0.020124562705556553}],"sentiment":"neutral","sentiment_score":0.020124562705556553,"channel":1,"num_words":3,"start":16.225,"end":17.205},{"sentences":[{"text":"Thank you.","start":17.965,"end":18.705,"sentiment":"neutral","sentiment_score":0.2971300631761551}],"sentiment":"neutral","sentiment_score":0.2971300631761551,"channel":0,"num_words":2,"start":17.965,"end":18.705},{"sentences":[{"text":"You there?","start":43.165,"end":43.905003,"sentiment":"neutral","sentiment_score":0.07258596271276474},{"text":"Hello?","start":44.685,"end":45.165,"sentiment":"neutral","sentiment_score":0.05252321809530258}],"sentiment":"neutral","sentiment_score":0.06589838117361069,"channel":1,"num_words":3,"start":43.165,"end":45.165},{"sentences":[{"text":"Yes.","start":44.725002,"end":45.225002,"sentiment":"neutral","sentiment_score":0.016035135835409164}],"sentiment":"neutral","sentiment_score":0.016035135835409164,"channel":0,"num_words":1,"start":44.725002,"end":45.225002},{"sentences":[{"text":"He yeah.","start":45.165,"end":45.645,"sentiment":"neutral","sentiment_score":-0.0708870030939579},{"text":"He's he's not picking up, so he's obviously","start":45.645,"end":47.845,"sentiment":"neutral","sentiment_score":-0.28797375969588757}],"sentiment":"neutral","sentiment_score":-0.24455640837550163,"channel":1,"num_words":10,"start":45.165,"end":47.845},{"sentences":[{"text":"I","start":47.925003,"end":48.325,"sentiment":"negative","sentiment_score":-0.3552436828613281}],"sentiment":"negative","sentiment_score":-0.3552436828613281,"channel":0,"num_words":1,"start":47.925003,"end":48.325},{"sentences":[{"text":"he's not","start":48.045002,"end":48.445,"sentiment":"neutral","sentiment_score":-0.3252495527267456}],"sentiment":"neutral","sentiment_score":-0.3252495527267456,"channel":1,"num_words":2,"start":48.045002,"end":48.445},{"sentences":[{"text":"see.","start":48.325,"end":48.825,"sentiment":"neutral","sentiment_score":-0.25758761167526245}],"sentiment":"neutral","sentiment_score":-0.25758761167526245,"channel":0,"num_words":1,"start":48.325,"end":48.825},{"sentences":[{"text":"in his office.","start":48.445,"end":49.085,"sentiment":"neutral","sentiment_score":-0.2944878141085307},{"text":"He must be out of his office.","start":49.085,"end":50.525,"sentiment":"neutral","sentiment_score":-0.24910040625504085},{"text":"Can you take a message and get him to call you, or would you wanna","start":50.525,"end":53.965,"sentiment":"neutral","sentiment_score":-0.1181620438893636}],"sentiment":"neutral","sentiment_score":-0.17598387777805327,"channel":1,"num_words":25,"start":48.445,"end":53.965},{"sentences":[{"text":"Maybe","start":53.752876,"end":54.072876,"sentiment":"neutral","sentiment_score":-0.09122053533792496}],"sentiment":"neutral","sentiment_score":-0.09122053533792496,"channel":0,"num_words":1,"start":53.752876,"end":54.072876},{"sentences":[{"text":"call","start":53.965,"end":54.205,"sentiment":"neutral","sentiment_score":-0.1369197815656662}],"sentiment":"neutral","sentiment_score":-0.1369197815656662,"channel":1,"num_words":1,"start":53.965,"end":54.205},{"sentences":[{"text":"I'll","start":54.072876,"end":54.232876,"sentiment":"neutral","sentiment_score":-0.12742626667022705}],"sentiment":"neutral","sentiment_score":-0.12742626667022705,"channel":0,"num_words":1,"start":54.072876,"end":54.232876},{"sentences":[{"text":"back?","start":54.205,"end":54.445,"sentiment":"neutral","sentiment_score":-0.1112237274646759}],"sentiment":"neutral","sentiment_score":-0.1112237274646759,"channel":1,"num_words":1,"start":54.205,"end":54.445},{"sentences":[{"text":"just","start":54.232876,"end":54.732876,"sentiment":"neutral","sentiment_score":-0.06921093910932541}],"sentiment":"neutral","sentiment_score":-0.06921093910932541,"channel":0,"num_words":1,"start":54.232876,"end":54.732876},{"sentences":[{"text":"Or","start":54.445,"end":54.845,"sentiment":"neutral","sentiment_score":-0.07992251217365265}],"sentiment":"neutral","sentiment_score":-0.07992251217365265,"channel":1,"num_words":1,"start":54.445,"end":54.845},{"sentences":[{"text":"yeah.","start":55.112877,"end":55.432877,"sentiment":"neutral","sentiment_score":-0.09139327704906464},{"text":"I'll just try to ring back and drop an email to him.","start":55.432877,"end":58.072876,"sentiment":"neutral","sentiment_score":-0.08599017933011055},{"text":"Thank you.","start":58.072876,"end":58.812874,"sentiment":"neutral","sentiment_score":0.27761153876781464}],"sentiment":"neutral","sentiment_score":-0.037870156764984134,"channel":0,"num_words":15,"start":55.112877,"end":58.812874},{"sentences":[{"text":"Okay.","start":58.432938,"end":58.932938,"sentiment":"neutral","sentiment_score":0.14003640413284302},{"text":"Alright.","start":59.072937,"end":59.472935,"sentiment":"neutral","sentiment_score":0.23469331860542297},{"text":"Thank you.","start":59.472935,"end":60.112938,"sentiment":"positive","sentiment_score":0.41467247903347015},{"text":"Bye.","start":60.112938,"end":60.612938,"sentiment":"neutral","sentiment_score":0.2077091634273529}],"sentiment":"neutral","sentiment_score":0.28235676884651184,"channel":1,"num_words":5,"start":58.432938,"end":60.612938},{"sentences":[{"text":"Mhmm.","start":60.472874,"end":60.972874,"sentiment":"neutral","sentiment_score":0.05254264920949936},{"text":"Bye.","start":61.032875,"end":61.532875,"sentiment":"neutral","sentiment_score":0.02679688110947609}],"sentiment":"neutral","sentiment_score":0.039669765159487724,"channel":0,"num_words":2,"start":60.472874,"end":61.532875}]},"summary":{"result":"success","short":"The customer is trying to reach someone named Tubb, but the agent is unsure if they have the right name and is trying to figure out who is calling. The agent eventually realizes that the person is not picking up and offers to take a message or have the person call the customer back. The customer decides to try calling back via email and thanks the agent before ending the call."},"intents":{"segments":[{"text":"Can you take a message and get him to call you, or would you wanna Maybe call I'll back?","start_word":61,"end_word":79,"intents":[{"intent":"Request to call tubb","confidence_score":0.040629283}]}]},"sentiments":{"segments":[{"text":"TDC. Good afternoon. Yes. Good afternoon. I'm looking for Tubb. We don't have a Tom. I'll correct myself. Toby, Toby Wally? Who's calling, please? Mary from Vigilance AI? Got one moment. Thank you. You there? Hello? Yes. He yeah. He's he's not picking up, so he's obviously I he's not see. in his office. He must be out of his office. Can you take a message and get him to call you, or would you wanna Maybe call I'll back? just Or yeah. I'll just try to ring back and drop an email to him. Thank you. Okay. Alright.","start_word":0,"end_word":98,"sentiment":"neutral","sentiment_score":-0.07187382131814957},{"text":"Thank you.","start_word":99,"end_word":100,"sentiment":"positive","sentiment_score":0.4046018123626709},{"text":"Bye. Mhmm. Bye.","start_word":101,"end_word":103,"sentiment":"neutral","sentiment_score":0.09459620714187622}],"average":{"sentiment":"neutral","sentiment_score":-0.05429355664686723}}}}