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I was giving you a call to have a chat with you with regards to the implementation of of your advice and go over a couple of the things that you're going through. I heard that you've had surgery recently. Yeah. No. No. That's okay. Let's so let's have a chat, and we can we can go from there. But before we jump into it, I do I I do need to get you to confirm security for me. Full name, date of birth, and address. Perfect. Okay. So you do have income protection. And from what Jack tells me, it looks like you're gonna be off work for sort of three months or so. So I'm assuming we're gonna be without income during that period of time. Yep. Alright. That's okay. Yep. Yeah. No. And that's that's that's that's but that's good, I guess, to to an extent. So we were never writing income protection. We were writing the life and the total permanent disability insurance. You do already have the income protection policy with Astron. How long are you looking to be off work for? No. That's an income protection policy. So it covers you if you're you're off work, but it does have quite an extensive waiting period. Yes. Yeah. Okay. We could try and claim on Hester's one. It's a ninety day waiting period, which three months. We could we can give it a go. It's called a it's it's called a a we can just we can give the claim a go, but it's a 90 day no. That that's the that's the biggest part. If you're only out for ninety days, it means that you'll be back at work before the policy actually kicks in. Because you'd we don't think we're back. Okay. Okay. So it'll be very limited come three months. Okay. That's that's okay. Alright. So when did we stop working? Three three weeks ago? And that was, I assume, the day before was the last day of work? Sixteen o three was surgery, and fifteen o three was last day of work. Okay. And then we are min That makes sense because that would've been the Friday. Yeah. Alright. Perfect. And can I ask what income are you pulling in from, like, the contractor? Yeah. Okay. Yep. Yeah. Of course. Of course. So just the the expenses have increased exponentially. And but you're so if so what what weight are you receiving, I guess, gross per week or per day that you're taking off the top or from the back end? 400 a day? Yep. And is that Okay. And is that over a seven day period or a five day period? Okay. Okay. So you're so you're getting paid basically 2,400 a week. Okay. And what kind of income do we need to be able to keep going? Yep. No. That's okay. It gives me a good That's okay. That gives me a good starting point for everything. That's fair. And the sooner you recover, the sooner it'll be better for you. So keep it keep it restrained. Good. Okay. So there's there's a couple of app like, there's a couple of other news we can obviously go down is that we can go through with the claim under Pesta for when that ninety day kicks in. We still have that Aspen policy. So if it does turn into a long term, we're covered there, but fingers crossed. We're definitely back at work by then. And then we can go from there with respect to everything. With writing a new insurance policy, your shoulder will have always been excluded because it's preexisting. So even if we had a new policy that was, you know, in place in the last month, your shoulder was not gonna be claimable under that policy. So I think while we're going on with what we're going on with, we just keep the insurances that we have in place right this second and just cover us comfortably there until everything's kosher and recovered, which is, sorry, probably three, four months. Yeah. Yep. Yeah. We can definitely No. Yeah. The shortest period of time we could look at is thirty. So we can definitely look at doing that, but it would be when when your shoulder recovers, we can look at thirty days. But with your age and your occup sorry. I was gonna say with your age and occupation, it's gonna be a little bit on the hexi side cost wise. But we we can definitely still look at it to see whether there's something that we can do, but it's not gonna be until you're recovered back at work. And and that shoulder is gonna be excluded, which means that they're not gonna pay on that shoulder. But what we can do is I can I can start a claim now with Hester, or I can give it a couple months, see how your recovery is going, and we can start the claim closer to ninety days? Yeah. Yeah. 100 percent. We in ninety. Yeah. So, yeah, we can definitely report it. We can get the claim documents and everything issued, and all that happens is the claim started. The claim gets assessed. They basically approve the claim pending the waiting period being seen out. And then all they'll do is basically write to your doctor just before or at the ninety day period and request confirmation that you are a off like, you're still off work because of medical reasons and not because you couldn't be bothered going back type of thing. Yeah. You're itching to go back. Yeah. Oh, it sounds like a decent decent job to have. So so we can I can I can start the claim that way? Yeah. Hopefully, you're you're partially recovered by that point as well, which will be good. And it means that you while you're seeing your doctors so regularly at the moment, you can get the report filled out from the doctor's point of view as well. Yeah. So I'll start the I'll start a claim through with Hester and get that cracking along. Now the one thing I do need to get to get the, like, the funds rolled over from some of the super funds that we wanted to close, I do need to get you to sign a form. But I know that you've had some issues trying to sign electronically. So would it be would it be easier if I email the form to you if you print it, sign it, and scan it back? Yep. Yeah. Yeah. Yeah. Yeah. Absolutely. That's fine too. Cool. Alright. Well, I'll email it through to you so that way I can get that one done, and you don't have to pull your hair out worrying about the electronic sign. Cool. And I'll get that I'll get that claim started with Hester as well and get the claims pack sent out to you. It'll probably take about a week for Hester to get the claims pack all done up and I didn't think you were. And we'll go from there. Alright? Cool. We're honest. No. Absolutely perfect. Amazing. Was there any other questions that you might have had while we were on the phone? I know that Jack sent you an email yes today. That's so fine. I can imagine it's an absolute pain as well, so you are completely okay. Absolutely. I will get onto that right now. That's okay. My pleasure, Rod. Speak soon. 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Hi, Rod. Larissa from Oakview Financial. How are you going this morning? That's good to hear.\n\nI was giving you a call to have a chat with you with regards to the implementation of of your advice and go over a couple of the things that you're going through. I heard that you've had surgery recently. Yeah. No. No.\n\nThat's okay. Let's so let's have a chat, and we can we can go from there. But before we jump into it, I do I I do need to get you to confirm security for me. Full name, date of birth, and address. Perfect.\n\nOkay. So you do have income protection. And from what Jack tells me, it looks like you're gonna be off work for sort of three months or so. So I'm assuming we're gonna be without income during that period of time. Yep.\n\nAlright. That's okay. Yep. Yeah. No.\n\nAnd that's that's that's that's but that's good, I guess, to to an extent. So we were never writing income protection. We were writing the life and the total permanent disability insurance. You do already have the income protection policy with Astron. How long are you looking to be off work for?\n\nNo. That's an income protection policy. So it covers you if you're you're off work, but it does have quite an extensive waiting period. Yes. Yeah.\n\nOkay. We could try and claim on Hester's one. It's a ninety day waiting period, which three months. We could we can give it a go. It's called a it's it's called a a we can just we can give the claim a go, but it's a 90 day no.\n\nThat that's the that's the biggest part. If you're only out for ninety days, it means that you'll be back at work before the policy actually kicks in. Because you'd we don't think we're back. Okay. Okay.\n\nSo it'll be very limited come three months. Okay. That's that's okay. Alright. So when did we stop working?\n\nThree three weeks ago? And that was, I assume, the day before was the last day of work? Sixteen o three was surgery, and fifteen o three was last day of work. Okay. And then we are min That makes sense because that would've been the Friday.\n\nYeah. Alright. Perfect. And can I ask what income are you pulling in from, like, the contractor? Yeah.\n\nOkay. Yep. Yeah. Of course. Of course.\n\nSo just the the expenses have increased exponentially. And but you're so if so what what weight are you receiving, I guess, gross per week or per day that you're taking off the top or from the back end? 400 a day? Yep. And is that Okay.\n\nAnd is that over a seven day period or a five day period? Okay. Okay. So you're so you're getting paid basically 2,400 a week. Okay.\n\nAnd what kind of income do we need to be able to keep going? Yep. No. That's okay. It gives me a good That's okay.\n\nThat gives me a good starting point for everything. That's fair. And the sooner you recover, the sooner it'll be better for you. So keep it keep it restrained. Good.\n\nOkay. So there's there's a couple of app like, there's a couple of other news we can obviously go down is that we can go through with the claim under Pesta for when that ninety day kicks in. We still have that Aspen policy. So if it does turn into a long term, we're covered there, but fingers crossed. We're definitely back at work by then.\n\nAnd then we can go from there with respect to everything. With writing a new insurance policy, your shoulder will have always been excluded because it's preexisting. So even if we had a new policy that was, you know, in place in the last month, your shoulder was not gonna be claimable under that policy. So I think while we're going on with what we're going on with, we just keep the insurances that we have in place right this second and just cover us comfortably there until everything's kosher and recovered, which is, sorry, probably three, four months. Yeah.\n\nYep. Yeah. We can definitely No. Yeah. The shortest period of time we could look at is thirty.\n\nSo we can definitely look at doing that, but it would be when when your shoulder recovers, we can look at thirty days. But with your age and your occup sorry. I was gonna say with your age and occupation, it's gonna be a little bit on the hexi side cost wise. But we we can definitely still look at it to see whether there's something that we can do, but it's not gonna be until you're recovered back at work. And and that shoulder is gonna be excluded, which means that they're not gonna pay on that shoulder.\n\nBut what we can do is I can I can start a claim now with Hester, or I can give it a couple months, see how your recovery is going, and we can start the claim closer to ninety days? Yeah. Yeah. 100 percent. We in ninety.\n\nYeah. So, yeah, we can definitely report it. We can get the claim documents and everything issued, and all that happens is the claim started. The claim gets assessed. They basically approve the claim pending the waiting period being seen out.\n\nAnd then all they'll do is basically write to your doctor just before or at the ninety day period and request confirmation that you are a off like, you're still off work because of medical reasons and not because you couldn't be bothered going back type of thing. Yeah. You're itching to go back. Yeah. Oh, it sounds like a decent decent job to have.\n\nSo so we can I can I can start the claim that way? Yeah. Hopefully, you're you're partially recovered by that point as well, which will be good. And it means that you while you're seeing your doctors so regularly at the moment, you can get the report filled out from the doctor's point of view as well. Yeah.\n\nSo I'll start the I'll start a claim through with Hester and get that cracking along. Now the one thing I do need to get to get the, like, the funds rolled over from some of the super funds that we wanted to close, I do need to get you to sign a form. But I know that you've had some issues trying to sign electronically. So would it be would it be easier if I email the form to you if you print it, sign it, and scan it back? Yep.\n\nYeah. Yeah. Yeah. Yeah. Absolutely.\n\nThat's fine too. Cool. Alright. Well, I'll email it through to you so that way I can get that one done, and you don't have to pull your hair out worrying about the electronic sign. Cool.\n\nAnd I'll get that I'll get that claim started with Hester as well and get the claims pack sent out to you. It'll probably take about a week for Hester to get the claims pack all done up and I didn't think you were. And we'll go from there. Alright? Cool.\n\nWe're honest. No. Absolutely perfect. Amazing. Was there any other questions that you might have had while we were on the phone?\n\nI know that Jack sent you an email yes today. That's so fine. I can imagine it's an absolute pain as well, so you are completely okay. Absolutely. I will get onto that right now.\n\nThat's okay. My pleasure, Rod. Speak soon. Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.06992605328559875},{"text":"Hi, Rod.","start":3.1999998,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.12775517627596855},{"text":"Larissa from Oakview Financial.","start":3.9199998,"end":5.2,"sentiment":"neutral","sentiment_score":0.16456903144717216},{"text":"How are you going this morning?","start":5.2,"end":6.5,"sentiment":"neutral","sentiment_score":0.2849645217259725},{"text":"That's good to hear.","start":9.04,"end":10.34,"sentiment":"positive","sentiment_score":0.6979014128446579}],"sentiment":"neutral","sentiment_score":0.32265325372709946,"num_words":17,"start":0.48,"end":10.34},{"sentences":[{"text":"I was giving you a call to have a chat with you with regards to the implementation of of your advice and go over a couple of the things that you're going 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that's that's that's that's but that's good, I guess, to to an extent.","start":86.98,"end":92.36,"sentiment":"neutral","sentiment_score":0.09399874561599322},{"text":"So we were never writing income protection.","start":93.595,"end":96.395,"sentiment":"neutral","sentiment_score":-0.04362358046429498},{"text":"We were writing the life and the total permanent disability insurance.","start":96.395,"end":99.375,"sentiment":"neutral","sentiment_score":-0.013065868480639025},{"text":"You do already have the income protection policy with Astron.","start":99.674995,"end":104.814995,"sentiment":"neutral","sentiment_score":0.04941236283630133},{"text":"How long are you looking to be off work for?","start":108.21,"end":110.71,"sentiment":"neutral","sentiment_score":-0.03127545639872551}],"sentiment":"neutral","sentiment_score":0.020158882431972485,"num_words":52,"start":86.98,"end":110.71},{"sentences":[{"text":"No.","start":116.85,"end":117.17,"sentiment":"neutral","sentiment_score":-0.15906059741973877},{"text":"That's an income protection policy.","start":117.17,"end":120.695,"sentiment":"neutral","sentiment_score":-0.1410710871219635},{"text":"So it covers you if you're you're off work, but it does have quite an extensive waiting period.","start":121.954994,"end":127.015,"sentiment":"neutral","sentiment_score":-0.1630426115459866},{"text":"Yes.","start":131.09001,"end":131.59001,"sentiment":"neutral","sentiment_score":0.00851905532181263},{"text":"Yeah.","start":139.89,"end":140.21,"sentiment":"neutral","sentiment_score":0.040665753185749054}],"sentiment":"neutral","sentiment_score":-0.14423070124422127,"num_words":26,"start":116.85,"end":140.21},{"sentences":[{"text":"Okay.","start":140.21,"end":140.71,"sentiment":"neutral","sentiment_score":0.04585237056016922},{"text":"We could try and claim on Hester's one.","start":145.66501,"end":148.705,"sentiment":"neutral","sentiment_score":0.10914401896297932},{"text":"It's a ninety day waiting period, which three months.","start":148.705,"end":154.725,"sentiment":"neutral","sentiment_score":-0.011906943180494838},{"text":"We could we can give it a go.","start":168.94499,"end":170.305,"sentiment":"neutral","sentiment_score":0.21434628497809172},{"text":"It's called a it's it's called a a we can just we can give the claim a go, but it's a 90 day no.","start":170.305,"end":178.08499,"sentiment":"neutral","sentiment_score":0.06963773335640629}],"sentiment":"neutral","sentiment_score":0.0839583582803607,"num_words":50,"start":140.21,"end":178.08499},{"sentences":[{"text":"That that's the that's the biggest part.","start":180.23999,"end":181.68,"sentiment":"neutral","sentiment_score":-0.12448740218366895},{"text":"If you're only out for ninety days, it means that you'll be back at work before the policy actually kicks in.","start":181.68,"end":186.65999,"sentiment":"neutral","sentiment_score":-0.16352313969816482},{"text":"Because you'd we don't think we're back.","start":187.12,"end":191.06,"sentiment":"neutral","sentiment_score":-0.14786783659032413},{"text":"Okay.","start":191.51999,"end":192.01999,"sentiment":"neutral","sentiment_score":-0.0672001838684082},{"text":"Okay.","start":200.265,"end":200.765,"sentiment":"neutral","sentiment_score":-0.1584310680627823}],"sentiment":"neutral","sentiment_score":-0.15043523937866493,"num_words":37,"start":180.23999,"end":200.765},{"sentences":[{"text":"So it'll be very limited come three months.","start":200.985,"end":203.16501,"sentiment":"neutral","sentiment_score":-0.321158692240715},{"text":"Okay.","start":204.345,"end":204.845,"sentiment":"neutral","sentiment_score":-0.035580966621637344},{"text":"That's that's okay.","start":204.985,"end":206.205,"sentiment":"neutral","sentiment_score":0.004921941397090752},{"text":"Alright.","start":206.505,"end":207.005,"sentiment":"neutral","sentiment_score":-0.03209244832396507},{"text":"So when did we stop working?","start":207.065,"end":209.84,"sentiment":"neutral","sentiment_score":-0.0978895016014576}],"sentiment":"neutral","sentiment_score":-0.1689217967520419,"num_words":19,"start":200.985,"end":209.84},{"sentences":[{"text":"Three three weeks ago?","start":209.84,"end":211.22,"sentiment":"neutral","sentiment_score":-0.06433432269841433},{"text":"And that was, I assume, the day before was the last day of work?","start":215.51999,"end":218.58,"sentiment":"neutral","sentiment_score":-0.044355822460992},{"text":"Sixteen o three was surgery, and fifteen o three was last day of work.","start":222.415,"end":228.75499,"sentiment":"neutral","sentiment_score":-0.05109087510832718},{"text":"Okay.","start":232.98999,"end":233.48999,"sentiment":"neutral","sentiment_score":0.010589167475700378},{"text":"And then we are min That makes sense because that would've been the Friday.","start":233.79,"end":250.86499,"sentiment":"neutral","sentiment_score":-0.00941882059643311}],"sentiment":"neutral","sentiment_score":-0.036486497396563594,"num_words":47,"start":209.84,"end":250.86499},{"sentences":[{"text":"Yeah.","start":266.46,"end":266.96,"sentiment":"neutral","sentiment_score":0.05596109479665756},{"text":"Alright.","start":267.41998,"end":267.9,"sentiment":"neutral","sentiment_score":0.2007540464401245},{"text":"Perfect.","start":267.9,"end":268.38,"sentiment":"positive","sentiment_score":0.3876301944255829},{"text":"And can I ask what income are you pulling in from, like, the contractor?","start":268.38,"end":274.245,"sentiment":"neutral","sentiment_score":0.05267502141318151},{"text":"Yeah.","start":287.68,"end":288.18,"sentiment":"neutral","sentiment_score":-0.20008958876132965}],"sentiment":"neutral","sentiment_score":0.06565033592697647,"num_words":18,"start":266.46,"end":288.18},{"sentences":[{"text":"Okay.","start":294.655,"end":295.155,"sentiment":"neutral","sentiment_score":-0.016923563554883003},{"text":"Yep.","start":296.095,"end":296.595,"sentiment":"neutral","sentiment_score":-0.016742324456572533},{"text":"Yeah.","start":315.47,"end":315.87,"sentiment":"neutral","sentiment_score":-0.034396976232528687},{"text":"Of course.","start":315.87,"end":316.34998,"sentiment":"neutral","sentiment_score":-0.0505368672311306},{"text":"Of course.","start":316.34998,"end":317.00998,"sentiment":"neutral","sentiment_score":-0.07640629261732101}],"sentiment":"neutral","sentiment_score":-0.04599274056298392,"num_words":7,"start":294.655,"end":317.00998},{"sentences":[{"text":"So just the the expenses have increased exponentially.","start":317.15,"end":321.185,"sentiment":"neutral","sentiment_score":-0.27612948790192604},{"text":"And but you're so if so what what weight are you receiving, I guess, gross per week or per day that you're taking off the top or from the back end?","start":322.125,"end":331.28,"sentiment":"neutral","sentiment_score":-0.06916726717064457},{"text":"400 a day?","start":337.18,"end":338.56,"sentiment":"neutral","sentiment_score":-0.041170231997966766},{"text":"Yep.","start":348.155,"end":348.555,"sentiment":"neutral","sentiment_score":-0.016340700909495354},{"text":"And is that Okay.","start":348.555,"end":357.78998,"sentiment":"neutral","sentiment_score":-0.02592872641980648}],"sentiment":"neutral","sentiment_score":-0.09780398910825557,"num_words":47,"start":317.15,"end":357.78998},{"sentences":[{"text":"And is that over a seven day period or a five day period?","start":359.05,"end":362.50998,"sentiment":"neutral","sentiment_score":0.012015752422694977},{"text":"Okay.","start":366.905,"end":367.405,"sentiment":"neutral","sentiment_score":0.0963396281003952},{"text":"Okay.","start":376.425,"end":376.925,"sentiment":"neutral","sentiment_score":0.09656210243701936},{"text":"So you're so you're getting paid basically 2,400 a week.","start":377.305,"end":383.78,"sentiment":"neutral","sentiment_score":0.11658578142523765},{"text":"Okay.","start":383.78,"end":384.28,"sentiment":"neutral","sentiment_score":0.07700322568416595}],"sentiment":"neutral","sentiment_score":0.0612295212295766,"num_words":26,"start":359.05,"end":384.28},{"sentences":[{"text":"And what kind of income do we need to be able to keep going?","start":387.86,"end":394.03998,"sentiment":"neutral","sentiment_score":0.01191586655165468},{"text":"Yep.","start":422.685,"end":423.185,"sentiment":"neutral","sentiment_score":0.06205972284078598},{"text":"No.","start":507.35,"end":507.59,"sentiment":"neutral","sentiment_score":-0.21655377745628357},{"text":"That's okay.","start":507.59,"end":508.41,"sentiment":"neutral","sentiment_score":-0.08192360773682594},{"text":"It gives me a good That's okay.","start":509.83,"end":517.045,"sentiment":"neutral","sentiment_score":0.26993617096117567}],"sentiment":"neutral","sentiment_score":0.06952136233448983,"num_words":25,"start":387.86,"end":517.045},{"sentences":[{"text":"That gives me a good starting point for everything.","start":517.045,"end":519.785,"sentiment":"positive","sentiment_score":0.734771192073822},{"text":"That's fair.","start":537.22,"end":537.86,"sentiment":"neutral","sentiment_score":0.09770192950963974},{"text":"And the sooner you recover, the sooner it'll be better for you.","start":537.86,"end":541.46,"sentiment":"neutral","sentiment_score":0.14468190322319666},{"text":"So keep it keep it restrained.","start":541.46,"end":551.135,"sentiment":"neutral","sentiment_score":0.11375327346225579},{"text":"Good.","start":551.135,"end":551.635,"sentiment":"neutral","sentiment_score":0.3197473883628845}],"sentiment":"neutral","sentiment_score":0.31822648184994856,"num_words":30,"start":517.045,"end":551.635},{"sentences":[{"text":"Okay.","start":556.27,"end":556.77,"sentiment":"neutral","sentiment_score":0.146959587931633},{"text":"So there's there's a couple of app like, there's a couple of other news we can obviously go down is that we can go through with the claim under Pesta for when that ninety day kicks in.","start":557.87,"end":571.035,"sentiment":"neutral","sentiment_score":0.08982339179193652},{"text":"We still have that Aspen policy.","start":572.935,"end":577.095,"sentiment":"neutral","sentiment_score":0.06935321850081284},{"text":"So if it does turn into a long term, we're covered there, but fingers crossed.","start":577.095,"end":581.095,"sentiment":"neutral","sentiment_score":0.08750840624173482},{"text":"We're definitely back at work by then.","start":581.095,"end":582.95496,"sentiment":"neutral","sentiment_score":0.30812561937740873}],"sentiment":"neutral","sentiment_score":0.1114553003713037,"num_words":66,"start":556.27,"end":582.95496},{"sentences":[{"text":"And then we can go from there with respect to everything.","start":584.72003,"end":587.38,"sentiment":"neutral","sentiment_score":0.08801735158671033},{"text":"With writing a new insurance policy, your shoulder will have always been excluded because it's preexisting.","start":589.52,"end":596.995,"sentiment":"neutral","sentiment_score":-0.037924804259091616},{"text":"So even if we had a new policy that was, you know, in place in the last month, your shoulder was not gonna be claimable under that policy.","start":597.21497,"end":606.51495,"sentiment":"neutral","sentiment_score":-0.08961435274354049},{"text":"So I think while we're going on with what we're going on with, we just keep the insurances that we have in place right this second and just cover us comfortably there until everything's kosher and recovered, which is, sorry, probably three, four months.","start":607.07,"end":622.45,"sentiment":"neutral","sentiment_score":0.09202242761173031},{"text":"Yeah.","start":631.08496,"end":631.58496,"sentiment":"positive","sentiment_score":0.4284515082836151}],"sentiment":"neutral","sentiment_score":0.02329630445688963,"num_words":100,"start":584.72003,"end":631.58496},{"sentences":[{"text":"Yep.","start":647.675,"end":648.175,"sentiment":"neutral","sentiment_score":0.19515810906887057},{"text":"Yeah.","start":648.555,"end":648.795,"sentiment":"neutral","sentiment_score":0.20520970225334167},{"text":"We can definitely No.","start":648.795,"end":657.675,"sentiment":"neutral","sentiment_score":0.13843318819999695},{"text":"Yeah.","start":657.675,"end":658.175,"sentiment":"neutral","sentiment_score":-0.023725342005491257},{"text":"The shortest period of time we could look at is thirty.","start":658.635,"end":661.115,"sentiment":"neutral","sentiment_score":-0.017529704692688854}],"sentiment":"neutral","sentiment_score":0.04097491502761841,"num_words":18,"start":647.675,"end":661.115},{"sentences":[{"text":"So we can definitely look at doing that, but it would be when when your shoulder recovers, we can look at thirty days.","start":661.115,"end":666.56,"sentiment":"neutral","sentiment_score":0.018163910702518795},{"text":"But with your age and your occup sorry.","start":668.78,"end":672.0,"sentiment":"neutral","sentiment_score":-0.06558303395286202},{"text":"I was gonna say with your age and occupation, it's gonna be a little bit on the hexi side cost wise.","start":672.7,"end":677.385,"sentiment":"neutral","sentiment_score":-0.1470435212055842},{"text":"But we we can definitely still look at it to see whether there's something that we can do, but it's not gonna be until you're recovered back at work.","start":678.485,"end":684.90497,"sentiment":"neutral","sentiment_score":0.04194732254435276},{"text":"And and that shoulder is gonna be excluded, which means that they're not gonna pay on that shoulder.","start":686.645,"end":691.39996,"sentiment":"neutral","sentiment_score":-0.0719623106221358}],"sentiment":"neutral","sentiment_score":-0.03306724755751966,"num_words":99,"start":661.115,"end":691.39996},{"sentences":[{"text":"But what we can do is I can I can start a claim now with Hester, or I can give it a couple months, see how your recovery is going, and we can start the claim closer to ninety days?","start":695.3,"end":708.495,"sentiment":"neutral","sentiment_score":0.10383748137392104},{"text":"Yeah.","start":709.115,"end":709.615,"sentiment":"neutral","sentiment_score":-0.06368473172187805},{"text":"Yeah.","start":711.675,"end":711.995,"sentiment":"neutral","sentiment_score":-0.06603890657424927},{"text":"100 percent.","start":711.995,"end":712.555,"sentiment":"neutral","sentiment_score":-0.17998211830854416},{"text":"We in ninety.","start":712.555,"end":718.83,"sentiment":"neutral","sentiment_score":-0.09564929207166036}],"sentiment":"neutral","sentiment_score":0.07184815965592861,"num_words":47,"start":695.3,"end":718.83},{"sentences":[{"text":"Yeah.","start":720.57,"end":720.97,"sentiment":"neutral","sentiment_score":0.11869491636753082},{"text":"So, yeah, we can definitely report it.","start":720.97,"end":722.33,"sentiment":"neutral","sentiment_score":0.23202255966940097},{"text":"We can get the claim documents and everything issued, and all that happens is the claim started.","start":722.33,"end":727.45,"sentiment":"neutral","sentiment_score":0.2468283640987733},{"text":"The claim gets assessed.","start":727.45,"end":728.67,"sentiment":"neutral","sentiment_score":0.25486909970641136},{"text":"They basically approve the claim pending the waiting period being seen out.","start":729.53,"end":736.855,"sentiment":"neutral","sentiment_score":0.2942786092559497}],"sentiment":"neutral","sentiment_score":0.2558476764299884,"num_words":41,"start":720.57,"end":736.855},{"sentences":[{"text":"And then all they'll do is basically write to your doctor just before or at the ninety day period and request confirmation that you are a off like, you're still off work because of medical reasons and not because you couldn't be bothered going back type of thing.","start":736.855,"end":752.37,"sentiment":"neutral","sentiment_score":-0.02785485292163988},{"text":"Yeah.","start":754.91,"end":755.23,"sentiment":"neutral","sentiment_score":0.0828154906630516},{"text":"You're itching to go back.","start":755.23,"end":756.61,"sentiment":"neutral","sentiment_score":0.0909100316464901},{"text":"Yeah.","start":765.045,"end":765.545,"sentiment":"positive","sentiment_score":0.40108758211135864},{"text":"Oh, it sounds like a decent decent job to have.","start":766.805,"end":769.685,"sentiment":"positive","sentiment_score":0.6769912242889404}],"sentiment":"neutral","sentiment_score":0.09802050051780847,"num_words":65,"start":736.855,"end":769.685},{"sentences":[{"text":"So so we can I can I can start the claim that way?","start":769.685,"end":778.05005,"sentiment":"neutral","sentiment_score":0.1982957021548198},{"text":"Yeah.","start":785.88495,"end":786.285,"sentiment":"neutral","sentiment_score":0.1826845109462738},{"text":"Hopefully, you're you're partially recovered by that point as well, which will be good.","start":786.285,"end":789.565,"sentiment":"positive","sentiment_score":0.3513336958629744},{"text":"And it means that you while you're seeing your doctors so regularly at the moment, you can get the report filled out from the doctor's point of view as well.","start":789.565,"end":798.32,"sentiment":"neutral","sentiment_score":0.18070749988158544},{"text":"Yeah.","start":800.38,"end":800.88,"sentiment":"neutral","sentiment_score":0.08814723789691925}],"sentiment":"neutral","sentiment_score":0.22353512907432296,"num_words":59,"start":769.685,"end":800.88},{"sentences":[{"text":"So I'll start the I'll start a claim through with Hester and get that cracking along.","start":801.33997,"end":806.0,"sentiment":"neutral","sentiment_score":0.0838488528970629},{"text":"Now the one thing I do need to get to get the, like, the funds rolled over from some of the super funds that we wanted to close, I do need to get you to sign a form.","start":808.455,"end":821.36,"sentiment":"neutral","sentiment_score":-0.043891804733950844},{"text":"But I know that you've had some issues trying to sign electronically.","start":821.36,"end":825.06,"sentiment":"neutral","sentiment_score":-0.19835751441617808},{"text":"So would it be would it be easier if I email the form to you if you print it, sign it, and scan it back?","start":825.75995,"end":832.33997,"sentiment":"neutral","sentiment_score":-0.10397977858781815},{"text":"Yep.","start":841.285,"end":841.785,"sentiment":"neutral","sentiment_score":-0.0488617941737175}],"sentiment":"neutral","sentiment_score":-0.05820601484130906,"num_words":92,"start":801.33997,"end":841.785},{"sentences":[{"text":"Yeah.","start":852.18,"end":852.5,"sentiment":"neutral","sentiment_score":0.02594420686364174},{"text":"Yeah.","start":852.5,"end":853.0,"sentiment":"neutral","sentiment_score":0.02640526369214058},{"text":"Yeah.","start":853.7,"end":853.94,"sentiment":"neutral","sentiment_score":0.07611709833145142},{"text":"Yeah.","start":853.94,"end":854.18,"sentiment":"neutral","sentiment_score":0.13320423662662506},{"text":"Absolutely.","start":854.18,"end":854.68,"sentiment":"neutral","sentiment_score":0.3037814497947693}],"sentiment":"neutral","sentiment_score":0.11309045106172562,"num_words":5,"start":852.18,"end":854.68},{"sentences":[{"text":"That's fine too.","start":854.89996,"end":855.88,"sentiment":"neutral","sentiment_score":0.26691723863283795},{"text":"Cool.","start":858.195,"end":858.515,"sentiment":"neutral","sentiment_score":0.30329012870788574},{"text":"Alright.","start":858.515,"end":858.755,"sentiment":"neutral","sentiment_score":0.2226974070072174},{"text":"Well, I'll email it through to you so that way I can get that one done, and you don't have to pull your hair out worrying about the electronic sign.","start":858.755,"end":865.815,"sentiment":"neutral","sentiment_score":0.1451631747186184},{"text":"Cool.","start":868.115,"end":868.515,"sentiment":"positive","sentiment_score":0.39603450894355774}],"sentiment":"neutral","sentiment_score":0.16882413894765907,"num_words":36,"start":854.89996,"end":868.515},{"sentences":[{"text":"And I'll get that I'll get that claim started with Hester as well and get the claims pack sent out to you.","start":868.515,"end":877.56,"sentiment":"neutral","sentiment_score":0.2413140284744176},{"text":"It'll probably take about a week for Hester to get the claims pack all done up and I didn't think you were.","start":878.82,"end":888.065,"sentiment":"neutral","sentiment_score":0.11189530976116657},{"text":"And we'll go from there.","start":889.405,"end":890.445,"sentiment":"neutral","sentiment_score":0.044788355380296706},{"text":"Alright?","start":890.445,"end":890.945,"sentiment":"neutral","sentiment_score":0.06904034316539764},{"text":"Cool.","start":893.965,"end":894.28503,"sentiment":"neutral","sentiment_score":0.23297402262687683}],"sentiment":"neutral","sentiment_score":0.16267767811522765,"num_words":51,"start":868.515,"end":894.28503},{"sentences":[{"text":"We're honest.","start":894.28503,"end":894.925,"sentiment":"neutral","sentiment_score":0.17216212302446365},{"text":"No.","start":894.925,"end":895.16504,"sentiment":"neutral","sentiment_score":0.22115057706832889},{"text":"Absolutely perfect.","start":895.16504,"end":896.145,"sentiment":"positive","sentiment_score":0.5561152100563049},{"text":"Amazing.","start":898.62,"end":898.94,"sentiment":"positive","sentiment_score":0.47923076152801514},{"text":"Was there any other questions that you might have had while we were on the phone?","start":898.94,"end":902.54,"sentiment":"neutral","sentiment_score":0.08175309980288148}],"sentiment":"neutral","sentiment_score":0.15749934552745384,"num_words":22,"start":894.28503,"end":902.54},{"sentences":[{"text":"I know that Jack sent you an email yes today.","start":902.54,"end":906.48,"sentiment":"neutral","sentiment_score":-0.05748722292482853},{"text":"That's so fine.","start":936.185,"end":937.805,"sentiment":"neutral","sentiment_score":-0.18052748839060465},{"text":"I can imagine it's an absolute pain as well, so you are completely okay.","start":938.265,"end":942.765,"sentiment":"negative","sentiment_score":-0.3402705543807575},{"text":"Absolutely.","start":956.6069,"end":957.1069,"sentiment":"positive","sentiment_score":0.7357035875320435},{"text":"I will get onto that right now.","start":957.6469,"end":959.34686,"sentiment":"positive","sentiment_score":0.6551420348031181}],"sentiment":"neutral","sentiment_score":-0.015958417845623834,"num_words":35,"start":902.54,"end":959.34686},{"sentences":[{"text":"That's okay.","start":961.4869,"end":962.2069,"sentiment":"positive","sentiment_score":0.6952437162399292},{"text":"My pleasure, Rod.","start":962.2069,"end":963.1869,"sentiment":"positive","sentiment_score":0.7988821665445963},{"text":"Speak soon.","start":963.2469,"end":964.0469,"sentiment":"positive","sentiment_score":0.6143726110458374},{"text":"Bye.","start":964.0469,"end":964.5469,"sentiment":"neutral","sentiment_score":-0.0925033763051033}],"sentiment":"positive","sentiment_score":0.6154219722375274,"num_words":8,"start":961.4869,"end":964.5469}]}}]},{"alternatives":[{"transcript":"I think it's right. Hello. Rod speaking. Oh, not too bad. Yeah. I have. I have. So I've got no insurance. So that's why I was always wanting the insurance done sooner. But everybody was worried about getting the supers together, so now I'm going without insurance, but I'll do it. Rod Quinn. 1969. 55 Forbes Road, Cowanga 4503, Queensland. Yes. Well, very little. I still got Blake's calendar work because I I got a I got a contract, so I've gotta put another person in in my place. And I I get a little bit out of it, but not as much plus try and cover all my bills. Yep. Is it ask is other other the Astron was the permanent disability one. Yeah. The Astron's two years. That's why I was trying to get one under two years. That was could have covered me to ever if I ever got to that point. But yeah. Yep. I know Hester's got one, but I don't know whether it's still going there or not. Yeah. But as far as I know, I thought that was gonna that was gonna be dropped about a month or month or six weeks or longer ago because there was no more no more money going into that Hester super or anything. So I don't know what's going on with it. Yeah. It's not it's not very much, but yeah. Well, I'm gonna be out for ninety days anyway. So I don't think I'm gonna be by the same of it, though. The way the the way the surgeon said, I'll be only just starting to handle our weights, trying to get me shoulder back going by three months. Yes. March 16 I got operated on. Yes. Yes. Well, actually oh, actually, I actually didn't work three days prior to that. I put somebody else in just in case I, yeah, would have been the thirteenth that I actually was my last day at work. But, yeah, we still still, yeah, still had somebody. I I I worked that last day and that day, and then I just made sure in case something went on that I I wanted to have me operation. So I put somebody else in just to make sure I was ready for my day that I had to get operated on. Well, it's only a minimum of about $400 a day now, but I I got a fair few expenses to pay. But clear from, like, for myself. Like, I'm I'm behind probably 2 and a half thousand dollars a week for myself. What was what was only about $3,000 in wages a week, like, paying the other person that works with me? I'm somewhere between 5 and 6,000 now a week. Because there's two other people gotta two people gotta go to work every day. Yes. Well, large. Well, it's only really $400. This this yeah. Yep. Because it's $400 person per day, and I get a horse levy with the job I do, and that that's the that's the horse levy. So the horse levy has to pay for all the few fuel the horse feeds. Any other expenses has to come out of that $400. Pretty much average is there at six days. The odd day odd week, it's five. The odd week, it's six. The odd week, it's seven days straight. Yeah. Yep. Oh, well, to tell you the truth, I haven't really added up what I a lot of my expenses are. I've never really sat down and write every weekly, monthly expense down, but there's probably between a 150 and $200 in fuel alone a week, if not more. Probably closer to $2.50 a week in fuel. Horse feed is probably about the same for horse the horse stuff. General expenses, just around home is probably oh, I don't know. There's not a lot that I can think of, but it might be only about $100,150. But then I got direct debits come out. There's probably about 1,500 to 2,000 or more a month for them. Probably more of that. And then horseshoeing, there's probably $404,100 a month on that. Trying to think. Just cut general car maintenance. It's probably it's probably $400 a month on that. I don't know. Don't know. What else? I'll pay from it. I'll pay stuff from the elderly parents too, so it comes in at about 2,000 a month. 1,500 to 2,000 a month, I'd probably pay for them. Yeah. I don't know. It'd be somewhere about that, whatever that adds up to. And then probably there's probably more, but I can't think of it at the moment. Yeah. And then with me and one arm, sometimes if I need a bit of help, I just gotta grab somebody and get them to give me a hand with an extra two hands at the moment with being only one arm. I'm not allowed to lift my arm or anything. I'm just gonna keep me elbow above my ribs. Yeah. Yep. Yeah. It's permanently in a sling for six weeks for a start, minimum. Yep. Mhmm. Yep. Yeah. I have. Yeah. Yeah. Yeah. Yeah. Yep. Yeah. Well, it won't matter if we gotta look at starting another one for anything else in the future because, like, I've been wanting this twelve months or more. So we can I'm happy enough to see what we can get as another cover just for something that's a bit under 30 under ninety days waiting period just for the future, I suppose. If anything if anything else comes or crops up, we're we're no we're no not under ninety days at any other time, are we? Waiting. Yeah. Alright. But we can't. We yeah. Gone. Right. Alright. Yep. Yep. Yep. Yep. Yep. Well, we could report it, couldn't we? Because we're gonna be at least at ninety days anyway. It's not it I won't be on. The surgeon said he said you you'll be you won't be back at work in in months. So Yeah. Mhmm. Oh, I wanna get back today. Oh, well, this is my dream job. I didn't expect to be out this soon. I mean, I've been waiting forty years for this job. Right. Yep. But anyway alright. Well well, yeah, you might as well just put a report in and then if it's comes to it'll half it'll be partly done by then anyway. Yep. Yep. Right. Yes. It's shocking. So yeah. Do that, and I'll see who I got. My printer is not hooked up here at the moment. So I'll I'll see whether I can get somebody that can print it off for me, and I can sign it and scan it and send it back if I have to. Or at least take a photo of it and turn it into an email. Right. No worries. Yep. Righto. That'll do. That'll do. Yep. Righto. I well, that's alright. I'm not going nowhere. Alright. No worries. Damn it. So the only thing I will tell you is my signature will look a little bit weird because I'm actually writing with my left hand at the moment. So I'll try to I've actually been writing in my invoices out for my my business and left it. I haven't been able to get and I'm not that tech savvy with all that online shit. So I'm I'm still writing the invoices out for my billing systems with a bloody in the left hand at the moment. So Right. Yeah. Yeah. So anyway Alright then. Well, yeah, if you can send that to me, I'll I'll start there. These around me here that can print it out for me, and I'll sign it and scan it and send it back. Alright then. 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think it's right. Hello. Rod speaking. Oh, not too bad. Yeah.\n\nI have. I have. So I've got no insurance. So that's why I was always wanting the insurance done sooner. But everybody was worried about getting the supers together, so now I'm going without insurance, but I'll do it.\n\nRod Quinn. 1969. 55 Forbes Road, Cowanga 4503, Queensland. Yes. Well, very little.\n\nI still got Blake's calendar work because I I got a I got a contract, so I've gotta put another person in in my place. And I I get a little bit out of it, but not as much plus try and cover all my bills. Yep. Is it ask is other other the Astron was the permanent disability one. Yeah.\n\nThe Astron's two years. That's why I was trying to get one under two years. That was could have covered me to ever if I ever got to that point. But yeah. Yep.\n\nI know Hester's got one, but I don't know whether it's still going there or not. Yeah. But as far as I know, I thought that was gonna that was gonna be dropped about a month or month or six weeks or longer ago because there was no more no more money going into that Hester super or anything. So I don't know what's going on with it. Yeah.\n\nIt's not it's not very much, but yeah. Well, I'm gonna be out for ninety days anyway. So I don't think I'm gonna be by the same of it, though. The way the the way the surgeon said, I'll be only just starting to handle our weights, trying to get me shoulder back going by three months. Yes.\n\nMarch 16 I got operated on. Yes. Yes. Well, actually oh, actually, I actually didn't work three days prior to that. I put somebody else in just in case I, yeah, would have been the thirteenth that I actually was my last day at work.\n\nBut, yeah, we still still, yeah, still had somebody. I I I worked that last day and that day, and then I just made sure in case something went on that I I wanted to have me operation. So I put somebody else in just to make sure I was ready for my day that I had to get operated on. Well, it's only a minimum of about $400 a day now, but I I got a fair few expenses to pay. But clear from, like, for myself.\n\nLike, I'm I'm behind probably 2 and a half thousand dollars a week for myself. What was what was only about $3,000 in wages a week, like, paying the other person that works with me? I'm somewhere between 5 and 6,000 now a week. Because there's two other people gotta two people gotta go to work every day. Yes.\n\nWell, large. Well, it's only really $400. This this yeah. Yep. Because it's $400 person per day, and I get a horse levy with the job I do, and that that's the that's the horse levy.\n\nSo the horse levy has to pay for all the few fuel the horse feeds. Any other expenses has to come out of that $400. Pretty much average is there at six days. The odd day odd week, it's five. The odd week, it's six.\n\nThe odd week, it's seven days straight. Yeah. Yep. Oh, well, to tell you the truth, I haven't really added up what I a lot of my expenses are. I've never really sat down and write every weekly, monthly expense down, but there's probably between a 150 and $200 in fuel alone a week, if not more.\n\nProbably closer to $2.50 a week in fuel. Horse feed is probably about the same for horse the horse stuff. General expenses, just around home is probably oh, I don't know. There's not a lot that I can think of, but it might be only about $100,150. But then I got direct debits come out.\n\nThere's probably about 1,500 to 2,000 or more a month for them. Probably more of that. And then horseshoeing, there's probably $404,100 a month on that. Trying to think. Just cut general car maintenance.\n\nIt's probably it's probably $400 a month on that. I don't know. Don't know. What else? I'll pay from it.\n\nI'll pay stuff from the elderly parents too, so it comes in at about 2,000 a month. 1,500 to 2,000 a month, I'd probably pay for them. Yeah. I don't know. It'd be somewhere about that, whatever that adds up to.\n\nAnd then probably there's probably more, but I can't think of it at the moment. Yeah. And then with me and one arm, sometimes if I need a bit of help, I just gotta grab somebody and get them to give me a hand with an extra two hands at the moment with being only one arm. I'm not allowed to lift my arm or anything. I'm just gonna keep me elbow above my ribs.\n\nYeah. Yep. Yeah. It's permanently in a sling for six weeks for a start, minimum. Yep.\n\nMhmm. Yep. Yeah. I have. Yeah.\n\nYeah. Yeah. Yeah. Yep. Yeah.\n\nWell, it won't matter if we gotta look at starting another one for anything else in the future because, like, I've been wanting this twelve months or more. So we can I'm happy enough to see what we can get as another cover just for something that's a bit under 30 under ninety days waiting period just for the future, I suppose. If anything if anything else comes or crops up, we're we're no we're no not under ninety days at any other time, are we? Waiting. Yeah.\n\nAlright. But we can't. We yeah. Gone. Right.\n\nAlright. Yep. Yep. Yep. Yep.\n\nYep. Well, we could report it, couldn't we? Because we're gonna be at least at ninety days anyway. It's not it I won't be on. The surgeon said he said you you'll be you won't be back at work in in months.\n\nSo Yeah. Mhmm. Oh, I wanna get back today. Oh, well, this is my dream job. I didn't expect to be out this soon.\n\nI mean, I've been waiting forty years for this job. Right. Yep. But anyway alright. Well well, yeah, you might as well just put a report in and then if it's comes to it'll half it'll be partly done by then anyway.\n\nYep. Yep. Right. Yes. It's shocking.\n\nSo yeah. Do that, and I'll see who I got. My printer is not hooked up here at the moment. So I'll I'll see whether I can get somebody that can print it off for me, and I can sign it and scan it and send it back if I have to. Or at least take a photo of it and turn it into an email.\n\nRight. No worries. Yep. Righto. That'll do.\n\nThat'll do. Yep. Righto. I well, that's alright. I'm not going nowhere.\n\nAlright. No worries. Damn it. So the only thing I will tell you is my signature will look a little bit weird because I'm actually writing with my left hand at the moment. So I'll try to I've actually been writing in my invoices out for my my business and left it.\n\nI haven't been able to get and I'm not that tech savvy with all that online shit. So I'm I'm still writing the invoices out for my billing systems with a bloody in the left hand at the moment. So Right. Yeah. Yeah.\n\nSo anyway Alright then. Well, yeah, if you can send that to me, I'll I'll start there. These around me here that can print it out for me, and I'll sign it and scan it and send it back. Alright then. Thank you.","paragraphs":[{"sentences":[{"text":"I think it's right.","start":0.16,"end":1.52,"sentiment":"neutral","sentiment_score":0.06376086873933673},{"text":"Hello.","start":1.52,"end":1.92,"sentiment":"neutral","sentiment_score":0.06960494816303253},{"text":"Rod speaking.","start":1.92,"end":2.74,"sentiment":"neutral","sentiment_score":0.0531129464507103},{"text":"Oh, not too bad.","start":3.1999998,"end":8.26,"sentiment":"neutral","sentiment_score":0.30121953040361404},{"text":"Yeah.","start":22.875,"end":23.275,"sentiment":"neutral","sentiment_score":-0.003403780981898308}],"sentiment":"neutral","sentiment_score":0.1360290547211965,"num_words":12,"start":0.16,"end":23.275},{"sentences":[{"text":"I have.","start":23.275,"end":23.935001,"sentiment":"neutral","sentiment_score":-0.014536124654114246},{"text":"I have.","start":24.075,"end":24.635,"sentiment":"neutral","sentiment_score":-0.025212222710251808},{"text":"So I've got no insurance.","start":24.635,"end":26.015,"sentiment":"neutral","sentiment_score":-0.11099370792508126},{"text":"So that's why I was always wanting the insurance done sooner.","start":26.075,"end":28.895,"sentiment":"neutral","sentiment_score":-0.09915623610669916},{"text":"But everybody was worried about getting the supers together, so now I'm going without insurance, but I'll do it.","start":29.63,"end":35.01,"sentiment":"neutral","sentiment_score":-0.22243859991431236}],"sentiment":"neutral","sentiment_score":-0.15260300589486575,"num_words":39,"start":23.275,"end":35.01},{"sentences":[{"text":"Rod Quinn.","start":45.295002,"end":46.115,"sentiment":"neutral","sentiment_score":0.008067289367318153},{"text":"1969.","start":46.655,"end":49.075,"sentiment":"neutral","sentiment_score":0.007743229158222675},{"text":"55 Forbes Road, Cowanga 4503, Queensland.","start":49.295002,"end":53.475,"sentiment":"neutral","sentiment_score":0.015521480003371835},{"text":"Yes.","start":66.67,"end":67.17,"sentiment":"neutral","sentiment_score":-0.06503880023956299},{"text":"Well, very little.","start":70.165,"end":71.305,"sentiment":"neutral","sentiment_score":-0.12709586570660272}],"sentiment":"neutral","sentiment_score":-0.02533228534202163,"num_words":13,"start":45.295002,"end":71.305},{"sentences":[{"text":"I still got Blake's calendar work because I I got a I got a contract, so I've gotta put another person in in my place.","start":72.725006,"end":79.86,"sentiment":"neutral","sentiment_score":-0.009864273034036159},{"text":"And I I get a little bit out of it, but not as much plus try and cover all my bills.","start":80.340004,"end":85.64,"sentiment":"neutral","sentiment_score":-0.059870490893012},{"text":"Yep.","start":91.94,"end":92.44,"sentiment":"neutral","sentiment_score":0.03607718646526337},{"text":"Is it ask is other other the Astron was the permanent disability one.","start":109.65,"end":115.83,"sentiment":"neutral","sentiment_score":-0.02536121068092493},{"text":"Yeah.","start":128.565,"end":128.80501,"sentiment":"neutral","sentiment_score":-0.029032114893198013}],"sentiment":"neutral","sentiment_score":-0.029943242653837947,"num_words":61,"start":72.725006,"end":128.80501},{"sentences":[{"text":"The Astron's two years.","start":128.80501,"end":130.425,"sentiment":"neutral","sentiment_score":-0.033170510083436966},{"text":"That's why I was trying to get one under two years.","start":130.725,"end":133.625,"sentiment":"neutral","sentiment_score":-0.04041111096739769},{"text":"That was could have covered me to ever if I ever got to that point.","start":134.16501,"end":137.72,"sentiment":"neutral","sentiment_score":-0.09249907905856768},{"text":"But yeah.","start":137.86,"end":138.68001,"sentiment":"neutral","sentiment_score":-0.005511210300028324},{"text":"Yep.","start":139.3,"end":139.8,"sentiment":"neutral","sentiment_score":0.04046028479933739}],"sentiment":"neutral","sentiment_score":-0.058644017656192635,"num_words":33,"start":128.80501,"end":139.8},{"sentences":[{"text":"I know Hester's got one, but I don't know whether it's still going there or not.","start":140.42,"end":144.28,"sentiment":"neutral","sentiment_score":-0.03936280158814043},{"text":"Yeah.","start":152.035,"end":152.515,"sentiment":"neutral","sentiment_score":0.006600864231586456},{"text":"But as far as I know, I thought that was gonna that was gonna be dropped about a month or month or six weeks or longer ago because there was no more no more money going into that Hester super or anything.","start":152.515,"end":165.73001,"sentiment":"neutral","sentiment_score":-0.17311340002786546},{"text":"So I don't know what's going on with it.","start":165.79001,"end":167.81,"sentiment":"neutral","sentiment_score":-0.24153541856341892},{"text":"Yeah.","start":175.035,"end":175.27501,"sentiment":"neutral","sentiment_score":-0.02603110484778881}],"sentiment":"neutral","sentiment_score":-0.1462871975980807,"num_words":69,"start":140.42,"end":175.27501},{"sentences":[{"text":"It's not it's not very much, but yeah.","start":175.27501,"end":177.435,"sentiment":"neutral","sentiment_score":-0.11414161557331681},{"text":"Well, I'm gonna be out for ninety days anyway.","start":177.435,"end":179.77501,"sentiment":"neutral","sentiment_score":-0.22284018165535396},{"text":"So I don't think I'm gonna be by the same of it, though.","start":180.71501,"end":188.88,"sentiment":"neutral","sentiment_score":-0.1807783945248677},{"text":"The way the the way the surgeon said, I'll be only just starting to handle our weights, trying to get me shoulder back going by three months.","start":189.84001,"end":199.78,"sentiment":"neutral","sentiment_score":-0.18118383514660377},{"text":"Yes.","start":203.375,"end":203.875,"sentiment":"neutral","sentiment_score":-0.067137211561203}],"sentiment":"neutral","sentiment_score":-0.17634335256599146,"num_words":58,"start":175.27501,"end":203.875},{"sentences":[{"text":"March 16 I got operated on.","start":212.015,"end":214.835,"sentiment":"neutral","sentiment_score":-0.047445522621273994},{"text":"Yes.","start":219.43,"end":219.93,"sentiment":"neutral","sentiment_score":-0.01503902580589056},{"text":"Yes.","start":229.03,"end":229.53,"sentiment":"neutral","sentiment_score":0.012497885152697563},{"text":"Well, actually oh, actually, I actually didn't work three days prior to that.","start":234.285,"end":238.205,"sentiment":"neutral","sentiment_score":-0.07853561324568895},{"text":"I put somebody else in just in case I, yeah, would have been the thirteenth that I actually was my last day at work.","start":238.205,"end":247.81,"sentiment":"neutral","sentiment_score":-0.12009528061995904}],"sentiment":"neutral","sentiment_score":-0.09312142185452911,"num_words":45,"start":212.015,"end":247.81},{"sentences":[{"text":"But, yeah, we still still, yeah, still had somebody.","start":247.81,"end":253.19,"sentiment":"neutral","sentiment_score":-0.009456713994344076},{"text":"I I I worked that last day and that day, and then I just made sure in case something went on that I I wanted to have me operation.","start":253.33,"end":260.375,"sentiment":"neutral","sentiment_score":-0.004727868684406938},{"text":"So I put somebody else in just to make sure I was ready for my day that I had to get operated on.","start":260.375,"end":266.155,"sentiment":"neutral","sentiment_score":0.010814343943544056},{"text":"Well, it's only a minimum of about $400 a day now, but I I got a fair few expenses to pay.","start":277.46,"end":283.535,"sentiment":"neutral","sentiment_score":-0.08233718999794551},{"text":"But clear from, like, for myself.","start":283.535,"end":286.67502,"sentiment":"neutral","sentiment_score":-0.15172346433003744}],"sentiment":"neutral","sentiment_score":-0.029692164579914374,"num_words":88,"start":247.81,"end":286.67502},{"sentences":[{"text":"Like, I'm I'm behind probably 2 and a half thousand dollars a week for myself.","start":287.855,"end":292.195,"sentiment":"neutral","sentiment_score":-0.28685584366321565},{"text":"What was what was only about $3,000 in wages a week, like, paying the other person that works with me?","start":296.25,"end":304.66998,"sentiment":"neutral","sentiment_score":-0.0679063992574811},{"text":"I'm somewhere between 5 and 6,000 now a week.","start":305.69,"end":308.90997,"sentiment":"neutral","sentiment_score":-0.13417610029379526},{"text":"Because there's two other people gotta two people gotta go to work every day.","start":311.305,"end":314.92502,"sentiment":"neutral","sentiment_score":-0.1563348025083542},{"text":"Yes.","start":322.105,"end":322.605,"sentiment":"neutral","sentiment_score":-0.03469935804605484}],"sentiment":"neutral","sentiment_score":-0.1541006294221191,"num_words":59,"start":287.855,"end":322.605},{"sentences":[{"text":"Well, large.","start":331.75998,"end":332.97998,"sentiment":"neutral","sentiment_score":-0.04148314334452152},{"text":"Well, it's only really $400.","start":334.56,"end":336.5,"sentiment":"neutral","sentiment_score":-0.04961271807551384},{"text":"This this yeah.","start":337.28,"end":338.74,"sentiment":"neutral","sentiment_score":-0.05315600956479708},{"text":"Yep.","start":338.8,"end":339.285,"sentiment":"neutral","sentiment_score":0.021115384995937347},{"text":"Because it's $400 person per day, and I get a horse levy with the job I do, and that that's the that's the horse levy.","start":339.365,"end":347.465,"sentiment":"neutral","sentiment_score":-0.15319054543972016}],"sentiment":"neutral","sentiment_score":-0.11942072657661305,"num_words":36,"start":331.75998,"end":347.465},{"sentences":[{"text":"So the horse levy has to pay for all the few fuel the horse feeds.","start":348.565,"end":352.665,"sentiment":"neutral","sentiment_score":-0.05691708351174991},{"text":"Any other expenses has to come out of that $400.","start":353.30002,"end":356.36002,"sentiment":"neutral","sentiment_score":-0.07178654707968235},{"text":"Pretty much average is there at six days.","start":365.86002,"end":368.36002,"sentiment":"neutral","sentiment_score":0.055074701085686684},{"text":"The odd day odd week, it's five.","start":369.035,"end":371.035,"sentiment":"neutral","sentiment_score":-0.037847699863570075},{"text":"The odd week, it's six.","start":371.035,"end":372.395,"sentiment":"neutral","sentiment_score":-0.03543416671454906}],"sentiment":"neutral","sentiment_score":-0.03495841883122921,"num_words":45,"start":348.565,"end":372.395},{"sentences":[{"text":"The odd week, it's seven days straight.","start":372.395,"end":374.895,"sentiment":"neutral","sentiment_score":-0.015125212924821036},{"text":"Yeah.","start":383.035,"end":383.535,"sentiment":"neutral","sentiment_score":0.08653806895017624},{"text":"Yep.","start":394.97,"end":395.47,"sentiment":"neutral","sentiment_score":0.06745645403862},{"text":"Oh, well, to tell you the truth, I haven't really added up what I a lot of my expenses are.","start":397.455,"end":405.775,"sentiment":"neutral","sentiment_score":-0.07729819342494011},{"text":"I've never really sat down and write every weekly, monthly expense down, but there's probably between a 150 and $200 in fuel alone a week, if not more.","start":405.775,"end":421.58,"sentiment":"neutral","sentiment_score":-0.08344880997070245}],"sentiment":"neutral","sentiment_score":-0.06727039500286705,"num_words":57,"start":372.395,"end":421.58},{"sentences":[{"text":"Probably closer to $2.50 a week in fuel.","start":424.28,"end":426.78,"sentiment":"neutral","sentiment_score":0.01106374803930521},{"text":"Horse feed is probably about the same for horse the horse stuff.","start":429.11502,"end":434.575,"sentiment":"neutral","sentiment_score":-0.005478585759798686},{"text":"General expenses, just around home is probably oh, I don't know.","start":435.11502,"end":441.915,"sentiment":"neutral","sentiment_score":-0.08574230901219627},{"text":"There's not a lot that I can think of, but it might be only about $100,150.","start":441.915,"end":447.43,"sentiment":"neutral","sentiment_score":-0.07699684472754598},{"text":"But then I got direct debits come out.","start":448.21,"end":453.11,"sentiment":"neutral","sentiment_score":-0.024034881498664618}],"sentiment":"neutral","sentiment_score":-0.04262958202849735,"num_words":55,"start":424.28,"end":453.11},{"sentences":[{"text":"There's probably about 1,500 to 2,000 or more a month for them.","start":453.25,"end":458.885,"sentiment":"neutral","sentiment_score":-0.0631561524545153},{"text":"Probably more of that.","start":460.065,"end":461.185,"sentiment":"neutral","sentiment_score":-0.1010386236011982},{"text":"And then horseshoeing, there's probably $404,100 a month on that.","start":461.185,"end":469.605,"sentiment":"neutral","sentiment_score":-0.10698253624141216},{"text":"Trying to think.","start":473.59,"end":474.38998,"sentiment":"neutral","sentiment_score":-0.1435741732517878},{"text":"Just cut general car maintenance.","start":474.38998,"end":476.09,"sentiment":"neutral","sentiment_score":-0.20653828382492065}],"sentiment":"neutral","sentiment_score":-0.10868434191626661,"num_words":34,"start":453.25,"end":476.09},{"sentences":[{"text":"It's probably it's probably $400 a month on that.","start":476.31,"end":480.33,"sentiment":"neutral","sentiment_score":-0.18448111249340904},{"text":"I don't know.","start":485.195,"end":485.915,"sentiment":"neutral","sentiment_score":-0.20319930712381998},{"text":"Don't know.","start":485.915,"end":486.235,"sentiment":"neutral","sentiment_score":-0.1808994859457016},{"text":"What else?","start":486.235,"end":486.975,"sentiment":"neutral","sentiment_score":-0.12673183903098106},{"text":"I'll pay from it.","start":487.355,"end":488.07498,"sentiment":"neutral","sentiment_score":-0.1120354700833559}],"sentiment":"neutral","sentiment_score":-0.16666662320494652,"num_words":20,"start":476.31,"end":488.07498},{"sentences":[{"text":"I'll pay stuff from the elderly parents too, so it comes in at about 2,000 a month.","start":488.07498,"end":492.735,"sentiment":"neutral","sentiment_score":-0.08457677022499197},{"text":"1,500 to 2,000 a month, I'd probably pay for them.","start":495.88,"end":499.02,"sentiment":"neutral","sentiment_score":-0.11296514794230461},{"text":"Yeah.","start":503.0,"end":503.48,"sentiment":"neutral","sentiment_score":-0.09658254683017732},{"text":"I don't know.","start":503.48,"end":504.2,"sentiment":"neutral","sentiment_score":-0.21895611782868704},{"text":"It'd be somewhere about that, whatever that adds up to.","start":504.2,"end":506.86,"sentiment":"neutral","sentiment_score":-0.21195655018091203}],"sentiment":"neutral","sentiment_score":-0.13269446281398214,"num_words":41,"start":488.07498,"end":506.86},{"sentences":[{"text":"And then probably there's probably more, but I can't think of it at the moment.","start":509.49503,"end":513.515,"sentiment":"neutral","sentiment_score":0.05673086593548457},{"text":"Yeah.","start":520.43,"end":520.58997,"sentiment":"neutral","sentiment_score":0.2616453170776367},{"text":"And then with me and one arm, sometimes if I need a bit of help, I just gotta grab somebody and get them to give me a hand with an extra two hands at the moment with being only one arm.","start":520.58997,"end":531.70996,"sentiment":"neutral","sentiment_score":0.02283303521391822},{"text":"I'm not allowed to lift my arm or anything.","start":531.70996,"end":533.38995,"sentiment":"neutral","sentiment_score":-0.28203968869315255},{"text":"I'm just gonna keep me elbow above my 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minimum.","start":544.58496,"end":548.445,"sentiment":"neutral","sentiment_score":0.07009867237259944},{"text":"Yep.","start":568.205,"end":568.705,"sentiment":"neutral","sentiment_score":0.05371243879199028}],"sentiment":"neutral","sentiment_score":0.08709239680320024,"num_words":16,"start":540.58496,"end":568.705},{"sentences":[{"text":"Mhmm.","start":571.565,"end":572.065,"sentiment":"neutral","sentiment_score":0.03536771610379219},{"text":"Yep.","start":580.44,"end":580.94,"sentiment":"neutral","sentiment_score":0.09750332683324814},{"text":"Yeah.","start":583.0,"end":583.32,"sentiment":"neutral","sentiment_score":0.1694084107875824},{"text":"I 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won't matter if we gotta look at starting another one for anything else in the future because, like, I've been wanting this twelve months or more.","start":620.825,"end":630.84503,"sentiment":"neutral","sentiment_score":-0.008608703168907337},{"text":"So we can I'm happy enough to see what we can get as another cover just for something that's a bit under 30 under ninety days waiting period just for the future, I suppose.","start":631.89,"end":647.15497,"sentiment":"positive","sentiment_score":0.5576132325565114},{"text":"If anything if anything else comes or crops up, we're we're no we're no not under ninety days at any other time, are we?","start":649.13495,"end":655.875,"sentiment":"neutral","sentiment_score":0.062032644326488175},{"text":"Waiting.","start":657.91,"end":658.41,"sentiment":"neutral","sentiment_score":-0.03854714334011078},{"text":"Yeah.","start":669.19,"end":669.35,"sentiment":"neutral","sentiment_score":-0.01677517592906952}],"sentiment":"neutral","sentiment_score":0.22899167457680134,"num_words":88,"start":620.825,"end":669.35},{"sentences":[{"text":"Alright.","start":669.35,"end":669.75,"sentiment":"neutral","sentiment_score":-0.02789575420320034},{"text":"But we can't.","start":669.75,"end":670.55,"sentiment":"neutral","sentiment_score":-0.091233029961586},{"text":"We yeah.","start":670.55,"end":671.77,"sentiment":"neutral","sentiment_score":-0.08366808295249939},{"text":"Gone.","start":671.885,"end":672.385,"sentiment":"neutral","sentiment_score":-0.20444385707378387},{"text":"Right.","start":678.205,"end":678.705,"sentiment":"neutral","sentiment_score":0.04940846562385559}],"sentiment":"neutral","sentiment_score":-0.07799580018036067,"num_words":8,"start":669.35,"end":678.705},{"sentences":[{"text":"Alright.","start":686.205,"end":686.705,"sentiment":"neutral","sentiment_score":0.01827961951494217},{"text":"Yep.","start":687.005,"end":687.505,"sentiment":"neutral","sentiment_score":-0.0005159353604540229},{"text":"Yep.","start":689.49,"end":689.99,"sentiment":"neutral","sentiment_score":-0.06889909505844116},{"text":"Yep.","start":691.73,"end":692.23,"sentiment":"neutral","sentiment_score":0.037967801094055176},{"text":"Yep.","start":692.93,"end":693.43,"sentiment":"neutral","sentiment_score":0.051638077944517136}],"sentiment":"neutral","sentiment_score":0.007694093626923859,"num_words":5,"start":686.205,"end":693.43},{"sentences":[{"text":"Yep.","start":695.25,"end":695.75,"sentiment":"neutral","sentiment_score":0.06859064102172852},{"text":"Well, we could report it, couldn't we?","start":706.825,"end":708.585,"sentiment":"neutral","sentiment_score":-0.030663359378065382},{"text":"Because we're gonna be at least at ninety days anyway.","start":708.585,"end":711.465,"sentiment":"neutral","sentiment_score":-0.07720882892608642},{"text":"It's not it I won't be on.","start":711.465,"end":713.16,"sentiment":"neutral","sentiment_score":-0.12957447235073363},{"text":"The surgeon said he said you you'll be you won't be back at work in in months.","start":713.24,"end":719.57996,"sentiment":"neutral","sentiment_score":-0.12353156046832309}],"sentiment":"neutral","sentiment_score":-0.09345711900719575,"num_words":42,"start":695.25,"end":719.57996},{"sentences":[{"text":"So Yeah.","start":720.36,"end":737.855,"sentiment":"neutral","sentiment_score":0.07574222050607204},{"text":"Mhmm.","start":738.04,"end":738.54,"sentiment":"neutral","sentiment_score":0.01956856995820999},{"text":"Oh, I wanna get back today.","start":752.68,"end":754.64496,"sentiment":"neutral","sentiment_score":0.037277271350224815},{"text":"Oh, well, this is my dream job.","start":757.505,"end":759.345,"sentiment":"neutral","sentiment_score":0.3209253634725298},{"text":"I didn't expect to be out this soon.","start":759.345,"end":761.26495,"sentiment":"neutral","sentiment_score":0.08585581928491592}],"sentiment":"neutral","sentiment_score":0.13866836406911412,"num_words":24,"start":720.36,"end":761.26495},{"sentences":[{"text":"I mean, I've been waiting forty years for this job.","start":761.26495,"end":764.485,"sentiment":"neutral","sentiment_score":0.03141867015510798},{"text":"Right.","start":770.32,"end":770.82,"sentiment":"neutral","sentiment_score":0.2563224136829376},{"text":"Yep.","start":772.88,"end":773.38,"sentiment":"neutral","sentiment_score":0.1735706329345703},{"text":"But anyway alright.","start":774.72,"end":776.18,"sentiment":"neutral","sentiment_score":0.11800666650136311},{"text":"Well well, yeah, you might as well just put a report in and then if it's comes to it'll half it'll be partly done by then anyway.","start":776.4,"end":784.76495,"sentiment":"neutral","sentiment_score":0.16053928214090843}],"sentiment":"neutral","sentiment_score":0.1293490563208858,"num_words":42,"start":761.26495,"end":784.76495},{"sentences":[{"text":"Yep.","start":798.63,"end":799.13,"sentiment":"neutral","sentiment_score":0.07193353772163391},{"text":"Yep.","start":799.19,"end":799.69,"sentiment":"neutral","sentiment_score":0.06622616946697235},{"text":"Right.","start":800.39,"end":800.89,"sentiment":"neutral","sentiment_score":0.08641102910041809},{"text":"Yes.","start":826.10004,"end":826.60004,"sentiment":"neutral","sentiment_score":-0.15275155007839203},{"text":"It's shocking.","start":826.74005,"end":827.4,"sentiment":"neutral","sentiment_score":-0.2857828065752983}],"sentiment":"neutral","sentiment_score":-0.08329107115666072,"num_words":6,"start":798.63,"end":827.4},{"sentences":[{"text":"So yeah.","start":827.825,"end":836.405,"sentiment":"neutral","sentiment_score":-0.08323141373693943},{"text":"Do that, and I'll see who I got.","start":836.705,"end":838.545,"sentiment":"neutral","sentiment_score":-0.08967763977125287},{"text":"My printer is not hooked up here at the moment.","start":838.545,"end":840.865,"sentiment":"negative","sentiment_score":-0.3867263406515121},{"text":"So I'll I'll see whether I can get somebody that can print it off for me, and I can sign it and scan it and send it back if I have to.","start":840.865,"end":850.05,"sentiment":"neutral","sentiment_score":0.05382547155022621},{"text":"Or at least take a photo of it and turn it into an email.","start":850.18994,"end":853.41,"sentiment":"neutral","sentiment_score":0.028859156716082777}],"sentiment":"neutral","sentiment_score":-0.03976824346252463,"num_words":66,"start":827.825,"end":853.41},{"sentences":[{"text":"Right.","start":855.125,"end":855.625,"sentiment":"neutral","sentiment_score":0.2863706946372986},{"text":"No worries.","start":856.885,"end":857.705,"sentiment":"neutral","sentiment_score":0.2002316564321518},{"text":"Yep.","start":862.645,"end":863.145,"sentiment":"neutral","sentiment_score":0.08999856561422348},{"text":"Righto.","start":866.16504,"end":866.66504,"sentiment":"neutral","sentiment_score":0.18599264323711395},{"text":"That'll do.","start":866.805,"end":867.54504,"sentiment":"neutral","sentiment_score":0.2902473658323288}],"sentiment":"neutral","sentiment_score":0.22047427828822816,"num_words":7,"start":855.125,"end":867.54504},{"sentences":[{"text":"That'll do.","start":868.72504,"end":869.31,"sentiment":"neutral","sentiment_score":0.2864227443933487},{"text":"Yep.","start":874.02997,"end":874.52997,"sentiment":"neutral","sentiment_score":0.20906716585159305},{"text":"Righto.","start":878.02997,"end":878.52997,"sentiment":"neutral","sentiment_score":0.1419268250465393},{"text":"I well, that's alright.","start":883.31,"end":884.925,"sentiment":"neutral","sentiment_score":0.19128691032528877},{"text":"I'm not going nowhere.","start":884.925,"end":885.98505,"sentiment":"neutral","sentiment_score":0.05606161057949066}],"sentiment":"neutral","sentiment_score":0.15943613027532896,"num_words":12,"start":868.72504,"end":885.98505},{"sentences":[{"text":"Alright.","start":891.405,"end":891.905,"sentiment":"neutral","sentiment_score":0.0891159176826477},{"text":"No worries.","start":891.965,"end":892.705,"sentiment":"neutral","sentiment_score":0.12030505761504173},{"text":"Damn it.","start":903.93994,"end":904.5,"sentiment":"neutral","sentiment_score":-0.1518908441066742},{"text":"So the only thing I will tell you is my signature will look a little bit weird because I'm actually writing with my left hand at the moment.","start":904.5,"end":911.3,"sentiment":"neutral","sentiment_score":-0.163056361622044},{"text":"So I'll try to I've actually been writing in my invoices out for my my business and left it.","start":911.3,"end":919.325,"sentiment":"neutral","sentiment_score":-0.18735246438729136}],"sentiment":"neutral","sentiment_score":-0.1557563577706997,"num_words":52,"start":891.405,"end":919.325},{"sentences":[{"text":"I haven't been able to get and I'm not that tech savvy with all that online shit.","start":920.425,"end":926.265,"sentiment":"neutral","sentiment_score":-0.3182833887198392},{"text":"So I'm I'm still writing the invoices out for my billing systems with a bloody in the left hand at the moment.","start":926.265,"end":934.5,"sentiment":"negative","sentiment_score":-0.3571590557694435},{"text":"So Right.","start":934.5,"end":942.255,"sentiment":"neutral","sentiment_score":-0.08594076335430145},{"text":"Yeah.","start":942.415,"end":942.915,"sentiment":"neutral","sentiment_score":-0.03477314114570618},{"text":"Yeah.","start":944.175,"end":944.675,"sentiment":"neutral","sentiment_score":-0.02711810357868671}],"sentiment":"neutral","sentiment_score":-0.31400208387437256,"num_words":43,"start":920.425,"end":944.675},{"sentences":[{"text":"So anyway Alright then.","start":944.735,"end":946.735,"sentiment":"neutral","sentiment_score":-0.0013411466497927891},{"text":"Well, yeah, if you can send that to me, I'll I'll start there.","start":946.735,"end":950.09503,"sentiment":"neutral","sentiment_score":0.004764133085980295},{"text":"These around me here that can print it out for me, and I'll sign it and scan it and send it back.","start":950.09503,"end":955.475,"sentiment":"neutral","sentiment_score":0.24358204345811496},{"text":"Alright then.","start":959.72003,"end":960.44,"sentiment":"positive","sentiment_score":0.49644991755485535},{"text":"Thank you.","start":960.44,"end":961.10004,"sentiment":"positive","sentiment_score":0.8092718422412872}],"sentiment":"neutral","sentiment_score":0.18667017719045087,"num_words":43,"start":944.735,"end":961.10004}]}}]}],"paragraphs":{"transcript":"\nChannel 1: I think it's\n\nChannel 0: Yeah.\n\nChannel 1: right. Hello. Rod speaking. Oh,\n\nChannel 0: Hi, Rod. Larissa from Oakview Financial. How are you going this morning?\n\nChannel 1: not too bad.\n\nChannel 0: That's good to hear. I was giving you a call to have a chat with you with regards to the implementation of of your advice and go over a couple of the things that you're going through. I heard that you've had surgery recently.\n\nChannel 1: Yeah. I have. I have. So I've got no insurance. So that's why I was always wanting the insurance done sooner.\n\nBut\n\nChannel 0: Yeah.\n\nChannel 1: everybody was worried about getting the supers together, so now I'm going without insurance, but I'll do it.\n\nChannel 0: No. No. That's okay. Let's so let's have a chat, and we can we can go from there. But before we jump into it, I do I I do need to get you to confirm security for me.\n\nFull name, date of birth, and address.\n\nChannel 1: Rod Quinn. 1969. 55 Forbes Road, Cowanga 4503, Queensland.\n\nChannel 0: Perfect. Okay. So you do have income protection. And from what Jack tells me, it looks like you're gonna be off work for sort of three months or so. So I'm\n\nChannel 1: Yes.\n\nChannel 0: assuming we're gonna be without income during that period of time.\n\nChannel 1: Well, very little.\n\nChannel 0: Yep. Alright.\n\nChannel 1: I\n\nChannel 0: That's\n\nChannel 1: still got\n\nChannel 0: okay.\n\nChannel 1: Blake's calendar work because I I got a I got a contract, so I've gotta put another person in in my place.\n\nChannel 0: Yep.\n\nChannel 1: And I I get a little bit out of it, but not as much plus try and cover all my bills.\n\nChannel 0: Yeah. No. And that's that's that's that's but that's good, I guess, to to an extent.\n\nChannel 1: Yep.\n\nChannel 0: So we were never writing income protection. We were writing the life and the total permanent disability insurance. You do already have the income protection policy with Astron. How long are you looking to be\n\nChannel 1: Is\n\nChannel 0: off\n\nChannel 1: it\n\nChannel 0: work\n\nChannel 1: ask\n\nChannel 0: for?\n\nChannel 1: is other other the Astron was the permanent disability one.\n\nChannel 0: No. That's an income protection policy. So it covers you if you're you're off work, but it does have quite an extensive waiting period.\n\nChannel 1: Yeah. The Astron's two years. That's why\n\nChannel 0: Yes.\n\nChannel 1: I was trying to get one under two years. That was could have covered me to ever if I ever got to that point. But yeah. Yep.\n\nChannel 0: Yeah. Okay.\n\nChannel 1: I know Hester's got one, but I don't know whether it's still going there or not.\n\nChannel 0: We could try and claim on Hester's one. It's a ninety day waiting period,\n\nChannel 1: Yeah.\n\nChannel 0: which\n\nChannel 1: But as far as I know, I\n\nChannel 0: three\n\nChannel 1: thought that\n\nChannel 0: months.\n\nChannel 1: was gonna that was gonna be dropped about a month or month or six weeks or longer ago because there was no more no more money going into that Hester super or anything. So I don't know what's going on with it.\n\nChannel 0: We could we can give it a go. It's called a it's it's called a a we can just we can give the claim a go, but\n\nChannel 1: Yeah.\n\nChannel 0: it's\n\nChannel 1: It's\n\nChannel 0: a 90\n\nChannel 1: not it's\n\nChannel 0: day\n\nChannel 1: not very much, but yeah. Well,\n\nChannel 0: no.\n\nChannel 1: I'm gonna be out for ninety days anyway.\n\nChannel 0: That that's\n\nChannel 1: So\n\nChannel 0: the that's the biggest part. If you're only out for ninety days, it means that you'll be back at work before the policy actually kicks in.\n\nChannel 1: I don't think\n\nChannel 0: Because\n\nChannel 1: I'm gonna be by the same of it, though.\n\nChannel 0: you'd we\n\nChannel 1: The way\n\nChannel 0: don't think\n\nChannel 1: the\n\nChannel 0: we're back.\n\nChannel 1: the way\n\nChannel 0: Okay.\n\nChannel 1: the surgeon said, I'll be only just starting to handle our weights, trying to get me shoulder back going by three months.\n\nChannel 0: Okay. So it'll be very limited come three months.\n\nChannel 1: Yes.\n\nChannel 0: Okay. That's that's okay. Alright. So when did we stop working? Three three weeks ago?\n\nChannel 1: March 16 I got operated on.\n\nChannel 0: And that was, I assume, the day before was the last day of work?\n\nChannel 1: Yes.\n\nChannel 0: Sixteen o three was surgery, and fifteen o three was last day of work.\n\nChannel 1: Yes.\n\nChannel 0: Okay. And then we\n\nChannel 1: Well,\n\nChannel 0: are\n\nChannel 1: actually\n\nChannel 0: min\n\nChannel 1: oh, actually, I actually didn't work three days prior to that. I put somebody else in just in case I, yeah, would have been the thirteenth that I actually was my last day at work. But, yeah, we\n\nChannel 0: That\n\nChannel 1: still\n\nChannel 0: makes sense because that would've been the\n\nChannel 1: still,\n\nChannel 0: Friday.\n\nChannel 1: yeah, still had somebody. I I I worked that last day and that day, and then I just made sure in case something went on that I I wanted to have me operation. So I put somebody else in just to make sure I was ready for my day that I had to get operated on.\n\nChannel 0: Yeah. Alright. Perfect. And can I ask what income are you pulling in from, like, the contractor?\n\nChannel 1: Well, it's only a minimum of about $400 a day now, but I I got a fair few expenses to pay. But clear from, like, for myself.\n\nChannel 0: Yeah.\n\nChannel 1: Like, I'm I'm behind probably 2 and a half thousand dollars a week for myself.\n\nChannel 0: Okay. Yep.\n\nChannel 1: What was what was only about $3,000 in wages a week, like, paying the other person that works with me? I'm somewhere between 5 and 6,000 now a week. Because there's two other people gotta two people gotta go to work every day.\n\nChannel 0: Yeah. Of course. Of course. So just the the expenses have increased exponentially.\n\nChannel 1: Yes.\n\nChannel 0: And but you're so if so what what weight are you receiving, I guess, gross per week or per day that you're taking off the top or from the back end?\n\nChannel 1: Well, large. Well, it's only really $400.\n\nChannel 0: 400\n\nChannel 1: This this\n\nChannel 0: a day?\n\nChannel 1: yeah. Yep. Because it's $400 person per day, and I get a horse levy with the job I do, and that that's the that's the horse levy.\n\nChannel 0: Yep. And\n\nChannel 1: So the horse\n\nChannel 0: is that\n\nChannel 1: levy has to pay for all the few fuel the horse feeds. Any other expenses has to come out of that $400.\n\nChannel 0: Okay. And is that over a seven day period or a five day period?\n\nChannel 1: Pretty much average\n\nChannel 0: Okay.\n\nChannel 1: is there at six days. The odd day odd week, it's five. The odd week, it's six. The odd week, it's seven days straight.\n\nChannel 0: Okay. So you're so you're getting paid basically 2,400\n\nChannel 1: Yeah.\n\nChannel 0: a week. Okay. And what kind of income do we need to be able to keep going?\n\nChannel 1: Yep. Oh, well, to tell you the truth, I haven't really added up what I a lot of my expenses are. I've never really sat down and write every weekly, monthly expense down, but there's probably between a 150 and $200 in fuel alone a week, if not more.\n\nChannel 0: Yep.\n\nChannel 1: Probably closer to $2.50 a week in fuel. Horse feed is probably about the same for horse the horse stuff. General expenses, just around home is probably oh, I don't know. There's not a lot that I can think of, but it might be only about $100,150. But then I got direct debits come out.\n\nThere's probably about 1,500 to 2,000 or more a month for them. Probably more of that. And then horseshoeing, there's probably $404,100 a month on that. Trying to think. Just cut general car maintenance.\n\nIt's probably it's probably $400 a month on that. I don't know. Don't know. What else? I'll pay from it.\n\nI'll pay stuff from the elderly parents too, so it comes in at about 2,000 a month. 1,500 to 2,000 a month, I'd probably pay for them. Yeah. I don't know. It'd be somewhere about that, whatever that adds up to.\n\nChannel 0: No. That's okay.\n\nChannel 1: And then\n\nChannel 0: It gives me\n\nChannel 1: probably\n\nChannel 0: a good\n\nChannel 1: there's probably more, but I can't think of it at the moment.\n\nChannel 0: That's okay. That gives me a good starting point for everything.\n\nChannel 1: Yeah. And then with me and one arm, sometimes if I need a bit of help, I just gotta grab somebody and get them to give me a hand with an extra two hands at the moment with being only one arm. I'm not allowed to lift my arm or anything. I'm just gonna keep me elbow above my ribs.\n\nChannel 0: That's fair. And the sooner you recover, the sooner it'll be better\n\nChannel 1: Yeah.\n\nChannel 0: for you. So\n\nChannel 1: Yep.\n\nChannel 0: keep it keep it\n\nChannel 1: Yeah. It's permanently in a sling for six weeks for a start, minimum.\n\nChannel 0: restrained. Good. Okay. So there's there's a couple of app like, there's a couple of other news we can obviously go down is that we can go through with the claim under Pesta\n\nChannel 1: Yep.\n\nChannel 0: for when that ninety day kicks in.\n\nChannel 1: Mhmm.\n\nChannel 0: We still have that Aspen policy. So if it does turn into a long term, we're covered there, but\n\nChannel 1: Yep.\n\nChannel 0: fingers crossed. We're definitely back at work by then.\n\nChannel 1: Yeah. I have.\n\nChannel 0: And then we can go from there with respect to everything. With writing a new insurance policy, your shoulder will have always been excluded\n\nChannel 1: Yeah.\n\nChannel 0: because it's preexisting. So even if we had a new policy that was, you know, in place in the last month, your shoulder was not gonna be claimable under\n\nChannel 1: Yeah.\n\nChannel 0: that policy.\n\nChannel 1: Yeah.\n\nChannel 0: So I think while\n\nChannel 1: Yeah.\n\nChannel 0: we're going on with what we're going on with, we just keep the insurances that we have in place right this second\n\nChannel 1: Yep.\n\nChannel 0: and just cover us comfortably there until everything's kosher and recovered,\n\nChannel 1: Yeah.\n\nChannel 0: which is, sorry,\n\nChannel 1: Well,\n\nChannel 0: probably\n\nChannel 1: it won't\n\nChannel 0: three,\n\nChannel 1: matter\n\nChannel 0: four\n\nChannel 1: if\n\nChannel 0: months.\n\nChannel 1: we gotta look at starting another one for anything else in the future because, like, I've been wanting this twelve months or more.\n\nChannel 0: Yeah.\n\nChannel 1: So we can I'm happy enough to see what we can get as another cover just for something that's a bit under 30 under ninety days waiting period just for the future, I suppose.\n\nChannel 0: Yep. Yeah. We can definitely\n\nChannel 1: If anything if anything else comes or crops up, we're we're no we're no not under ninety days at any other time, are we?\n\nChannel 0: No. Yeah.\n\nChannel 1: Waiting.\n\nChannel 0: The shortest period of time we could look at is thirty. So we can definitely look at doing that, but it would be when when your shoulder recovers, we can look at thirty days. But with\n\nChannel 1: Yeah.\n\nChannel 0: your\n\nChannel 1: Alright.\n\nChannel 0: age\n\nChannel 1: But\n\nChannel 0: and\n\nChannel 1: we\n\nChannel 0: your\n\nChannel 1: can't.\n\nChannel 0: occup\n\nChannel 1: We yeah.\n\nChannel 0: sorry.\n\nChannel 1: Gone.\n\nChannel 0: I was gonna say with your age and occupation, it's gonna be a little bit on the hexi side cost wise.\n\nChannel 1: Right.\n\nChannel 0: But we we can definitely still look at it to see whether there's something that we can do, but it's not gonna be until you're recovered back at work.\n\nChannel 1: Alright.\n\nChannel 0: And\n\nChannel 1: Yep.\n\nChannel 0: and that shoulder is gonna be excluded, which\n\nChannel 1: Yep.\n\nChannel 0: means that they're not gonna pay on that shoulder.\n\nChannel 1: Yep. Yep. Yep.\n\nChannel 0: But what we can do is I can I can start a claim now with Hester, or I can give it a couple months, see how your recovery is going, and we can start the claim\n\nChannel 1: Well, we\n\nChannel 0: closer\n\nChannel 1: could report\n\nChannel 0: to ninety\n\nChannel 1: it,\n\nChannel 0: days?\n\nChannel 1: couldn't we? Because we're gonna\n\nChannel 0: Yeah.\n\nChannel 1: be at least at ninety days anyway. It's\n\nChannel 0: Yeah.\n\nChannel 1: not it\n\nChannel 0: 100\n\nChannel 1: I\n\nChannel 0: percent.\n\nChannel 1: won't be\n\nChannel 0: We\n\nChannel 1: on. The surgeon said he said you you'll be you won't be back at work in\n\nChannel 0: in ninety.\n\nChannel 1: in months. So\n\nChannel 0: Yeah. So, yeah, we can definitely report it. We can get the claim documents and everything issued, and all that happens is the claim started. The claim gets assessed. They basically approve the claim pending the waiting period being seen out.\n\nAnd then all they'll\n\nChannel 1: Yeah.\n\nChannel 0: do is\n\nChannel 1: Mhmm.\n\nChannel 0: basically write to your doctor just before or at the ninety day period and request confirmation that you are a off like, you're still off work because of medical reasons and not because you couldn't be bothered going back type of thing.\n\nChannel 1: Oh, I wanna get back today.\n\nChannel 0: Yeah. You're itching to go back.\n\nChannel 1: Oh, well, this is my dream job. I didn't expect to be out this soon. I mean, I've been waiting forty years for this job.\n\nChannel 0: Yeah. Oh, it sounds like a decent decent job to have. So\n\nChannel 1: Right. Yep.\n\nChannel 0: so we can\n\nChannel 1: But anyway alright.\n\nChannel 0: I can\n\nChannel 1: Well\n\nChannel 0: I can\n\nChannel 1: well,\n\nChannel 0: start the claim that way?\n\nChannel 1: yeah, you might as well just put a report in and then if it's comes to it'll half it'll be partly done by then anyway.\n\nChannel 0: Yeah. Hopefully, you're you're partially recovered by that point as well, which will be good. And it means that you while you're seeing your doctors so regularly at the moment, you can get the report filled out from the doctor's point of view as well.\n\nChannel 1: Yep. Yep.\n\nChannel 0: Yeah.\n\nChannel 1: Right.\n\nChannel 0: So I'll start the I'll start a claim through with Hester and get that cracking along. Now the one thing I do need to get to get the, like, the funds rolled over from some of the super funds that we wanted to close, I do need to get you to sign a form. But I know that you've had some issues trying to sign electronically. So\n\nChannel 1: Yes. It's shocking.\n\nChannel 0: would it be\n\nChannel 1: So\n\nChannel 0: would it be easier if I email the form to you if you print it, sign it, and scan it back?\n\nChannel 1: yeah. Do that, and I'll see who I got. My printer is not hooked up here at the moment. So\n\nChannel 0: Yep.\n\nChannel 1: I'll I'll see whether I can get somebody that can print it off for me, and I can sign it and scan it and send it back if I have to. Or at least take a photo of it and\n\nChannel 0: Yeah.\n\nChannel 1: turn it\n\nChannel 0: Yeah.\n\nChannel 1: into an email.\n\nChannel 0: Yeah. Yeah. Absolutely. That's\n\nChannel 1: Right.\n\nChannel 0: fine too.\n\nChannel 1: No worries.\n\nChannel 0: Cool. Alright. Well, I'll email it through to you so that way I can get that one done, and you don't have\n\nChannel 1: Yep.\n\nChannel 0: to pull your hair out worrying about the electronic sign.\n\nChannel 1: Righto. That'll do.\n\nChannel 0: Cool. And\n\nChannel 1: That'll\n\nChannel 0: I'll\n\nChannel 1: do.\n\nChannel 0: get that I'll get that claim started with Hester as well and\n\nChannel 1: Yep.\n\nChannel 0: get the claims pack sent out to you.\n\nChannel 1: Righto.\n\nChannel 0: It'll probably take about a week for Hester to get the claims pack all done\n\nChannel 1: I\n\nChannel 0: up and\n\nChannel 1: well, that's alright. I'm not going nowhere.\n\nChannel 0: I didn't think you were. And we'll go from there. Alright?\n\nChannel 1: Alright. No worries.\n\nChannel 0: Cool. We're honest. No. Absolutely perfect. Amazing.\n\nWas there any other questions that you might have had while we were on the phone? I know that Jack sent you an email\n\nChannel 1: Damn it. So the only\n\nChannel 0: yes\n\nChannel 1: thing I will tell\n\nChannel 0: today.\n\nChannel 1: you is my signature will look a little bit weird because I'm actually writing with my left hand at the moment. So I'll try to I've actually been writing in my invoices out for my my business and left it. I haven't been able to get and I'm not that tech savvy with all that online shit. So I'm I'm still writing the invoices out for my billing systems with a bloody in the left hand at the moment. So\n\nChannel 0: That's so fine. I can imagine it's an absolute pain as well, so you are completely\n\nChannel 1: Right.\n\nChannel 0: okay.\n\nChannel 1: Yeah. Yeah. So anyway Alright then. Well, yeah, if you can send that to me, I'll I'll start there. These around me here that can print it out for me, and I'll sign it and scan it and send it back.\n\nChannel 0: Absolutely. I will get onto that right now.\n\nChannel 1: Alright then. Thank you.\n\nChannel 0: That's okay. My pleasure, Rod. Speak soon. Bye.","paragraphs":[{"sentences":[{"text":"I think it's","start":0.16,"end":0.98,"sentiment":"neutral","sentiment_score":0.0478627352664868}],"sentiment":"neutral","sentiment_score":0.0478627352664868,"channel":1,"num_words":3,"start":0.16,"end":0.98},{"sentences":[{"text":"Yeah.","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.06992605328559875}],"sentiment":"neutral","sentiment_score":0.06992605328559875,"channel":0,"num_words":1,"start":0.48,"end":0.98},{"sentences":[{"text":"right.","start":1.36,"end":1.52,"sentiment":"neutral","sentiment_score":0.1114552691578865},{"text":"Hello.","start":1.52,"end":1.92,"sentiment":"neutral","sentiment_score":0.06960494816303253},{"text":"Rod speaking.","start":1.92,"end":2.74,"sentiment":"neutral","sentiment_score":0.0531129464507103},{"text":"Oh,","start":3.1999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.14133292436599731}],"sentiment":"neutral","sentiment_score":0.08572380691766739,"channel":1,"num_words":5,"start":1.36,"end":3.6999998},{"sentences":[{"text":"Hi, Rod.","start":3.1999998,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.12775517627596855},{"text":"Larissa from Oakview Financial.","start":3.9199998,"end":5.2,"sentiment":"neutral","sentiment_score":0.16456903144717216},{"text":"How are you going this morning?","start":5.2,"end":6.5,"sentiment":"neutral","sentiment_score":0.2849645217259725}],"sentiment":"neutral","sentiment_score":0.21863113405803838,"channel":0,"num_words":12,"start":3.1999998,"end":6.5},{"sentences":[{"text":"not too 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have","start":858.755,"end":863.015,"sentiment":"neutral","sentiment_score":0.19893076792359352}],"sentiment":"neutral","sentiment_score":0.2047546770084988,"channel":0,"num_words":22,"start":858.195,"end":863.015},{"sentences":[{"text":"Yep.","start":862.645,"end":863.145,"sentiment":"neutral","sentiment_score":0.08999856561422348}],"sentiment":"neutral","sentiment_score":0.08999856561422348,"channel":1,"num_words":1,"start":862.645,"end":863.145},{"sentences":[{"text":"to pull your hair out worrying about the electronic sign.","start":863.235,"end":865.815,"sentiment":"neutral","sentiment_score":0.037627988308668134}],"sentiment":"neutral","sentiment_score":0.037627988308668134,"channel":0,"num_words":10,"start":863.235,"end":865.815},{"sentences":[{"text":"Righto.","start":866.16504,"end":866.66504,"sentiment":"neutral","sentiment_score":0.18599264323711395},{"text":"That'll do.","start":866.805,"end":867.54504,"sentiment":"neutral","sentiment_score":0.2902473658323288}],"sentiment":"neutral","sentiment_score":0.25549579163392383,"channel":1,"num_words":3,"start":866.16504,"end":867.54504},{"sentences":[{"text":"Cool.","start":868.115,"end":868.515,"sentiment":"positive","sentiment_score":0.39603450894355774},{"text":"And","start":868.515,"end":868.995,"sentiment":"neutral","sentiment_score":0.29134172201156616}],"sentiment":"positive","sentiment_score":0.34368811547756195,"channel":0,"num_words":2,"start":868.115,"end":868.995},{"sentences":[{"text":"That'll","start":868.72504,"end":869.04504,"sentiment":"neutral","sentiment_score":0.311741441488266}],"sentiment":"neutral","sentiment_score":0.311741441488266,"channel":1,"num_words":1,"start":868.72504,"end":869.04504},{"sentences":[{"text":"I'll","start":868.995,"end":869.235,"sentiment":"neutral","sentiment_score":0.29171040654182434}],"sentiment":"neutral","sentiment_score":0.29171040654182434,"channel":0,"num_words":1,"start":868.995,"end":869.235},{"sentences":[{"text":"do.","start":869.04504,"end":869.31,"sentiment":"neutral","sentiment_score":0.2611040472984314}],"sentiment":"neutral","sentiment_score":0.2611040472984314,"channel":1,"num_words":1,"start":869.04504,"end":869.31},{"sentences":[{"text":"get that I'll get that claim started with Hester as well and","start":869.235,"end":874.34,"sentiment":"neutral","sentiment_score":0.2722596538563569}],"sentiment":"neutral","sentiment_score":0.2722596538563569,"channel":0,"num_words":12,"start":869.235,"end":874.34},{"sentences":[{"text":"Yep.","start":874.02997,"end":874.52997,"sentiment":"neutral","sentiment_score":0.20906716585159305}],"sentiment":"neutral","sentiment_score":0.20906716585159305,"channel":1,"num_words":1,"start":874.02997,"end":874.52997},{"sentences":[{"text":"get the claims pack sent out to you.","start":874.34,"end":877.56,"sentiment":"neutral","sentiment_score":0.18234258145093918}],"sentiment":"neutral","sentiment_score":0.18234258145093918,"channel":0,"num_words":8,"start":874.34,"end":877.56},{"sentences":[{"text":"Righto.","start":878.02997,"end":878.52997,"sentiment":"neutral","sentiment_score":0.1419268250465393}],"sentiment":"neutral","sentiment_score":0.1419268250465393,"channel":1,"num_words":1,"start":878.02997,"end":878.52997},{"sentences":[{"text":"It'll probably take about a week for Hester to get the claims pack all done","start":878.82,"end":883.46,"sentiment":"neutral","sentiment_score":0.13645581007003785}],"sentiment":"neutral","sentiment_score":0.13645581007003785,"channel":0,"num_words":15,"start":878.82,"end":883.46},{"sentences":[{"text":"I","start":883.31,"end":883.47,"sentiment":"neutral","sentiment_score":0.21619758009910583}],"sentiment":"neutral","sentiment_score":0.21619758009910583,"channel":1,"num_words":1,"start":883.31,"end":883.47},{"sentences":[{"text":"up and","start":883.46,"end":884.12,"sentiment":"neutral","sentiment_score":0.18851586431264877}],"sentiment":"neutral","sentiment_score":0.18851586431264877,"channel":0,"num_words":2,"start":883.46,"end":884.12},{"sentences":[{"text":"well, that's alright.","start":883.79,"end":884.925,"sentiment":"neutral","sentiment_score":0.18298335373401642},{"text":"I'm not going nowhere.","start":884.925,"end":885.98505,"sentiment":"neutral","sentiment_score":0.05606161057949066}],"sentiment":"neutral","sentiment_score":0.1104566433600017,"channel":1,"num_words":7,"start":883.79,"end":885.98505},{"sentences":[{"text":"I didn't think you were.","start":886.765,"end":888.065,"sentiment":"neutral","sentiment_score":0.007565587013959885},{"text":"And we'll go from there.","start":889.405,"end":890.445,"sentiment":"neutral","sentiment_score":0.044788355380296706},{"text":"Alright?","start":890.445,"end":890.945,"sentiment":"neutral","sentiment_score":0.06904034316539764}],"sentiment":"neutral","sentiment_score":0.030073641376061874,"channel":0,"num_words":11,"start":886.765,"end":890.945},{"sentences":[{"text":"Alright.","start":891.405,"end":891.905,"sentiment":"neutral","sentiment_score":0.0891159176826477},{"text":"No worries.","start":891.965,"end":892.705,"sentiment":"neutral","sentiment_score":0.12030505761504173}],"sentiment":"neutral","sentiment_score":0.10990867763757706,"channel":1,"num_words":3,"start":891.405,"end":892.705},{"sentences":[{"text":"Cool.","start":893.965,"end":894.28503,"sentiment":"neutral","sentiment_score":0.23297402262687683},{"text":"We're honest.","start":894.28503,"end":894.925,"sentiment":"neutral","sentiment_score":0.17216212302446365},{"text":"No.","start":894.925,"end":895.16504,"sentiment":"neutral","sentiment_score":0.22115057706832889},{"text":"Absolutely perfect.","start":895.16504,"end":896.145,"sentiment":"positive","sentiment_score":0.5561152100563049},{"text":"Amazing.","start":898.62,"end":898.94,"sentiment":"positive","sentiment_score":0.47923076152801514}],"sentiment":"positive","sentiment_score":0.34141571819782257,"channel":0,"num_words":7,"start":893.965,"end":898.94},{"sentences":[{"text":"Was there any other questions that you might have had while we were on the phone?","start":898.94,"end":902.54,"sentiment":"neutral","sentiment_score":0.08175309980288148},{"text":"I know that Jack sent you an email","start":902.54,"end":904.24,"sentiment":"neutral","sentiment_score":-0.0480213169939816}],"sentiment":"neutral","sentiment_score":0.038494960870593786,"channel":0,"num_words":24,"start":898.94,"end":904.24},{"sentences":[{"text":"Damn it.","start":903.93994,"end":904.5,"sentiment":"neutral","sentiment_score":-0.1518908441066742},{"text":"So the only","start":904.5,"end":905.3,"sentiment":"neutral","sentiment_score":-0.14612647394339243}],"sentiment":"neutral","sentiment_score":-0.14843222200870515,"channel":1,"num_words":5,"start":903.93994,"end":905.3},{"sentences":[{"text":"yes","start":905.18,"end":905.68,"sentiment":"neutral","sentiment_score":-0.12140019237995148}],"sentiment":"neutral","sentiment_score":-0.12140019237995148,"channel":0,"num_words":1,"start":905.18,"end":905.68},{"sentences":[{"text":"thing I will tell","start":905.3,"end":906.01996,"sentiment":"neutral","sentiment_score":-0.11963828094303608}],"sentiment":"neutral","sentiment_score":-0.11963828094303608,"channel":1,"num_words":4,"start":905.3,"end":906.01996},{"sentences":[{"text":"today.","start":905.98,"end":906.48,"sentiment":"neutral","sentiment_score":-0.06930150091648102}],"sentiment":"neutral","sentiment_score":-0.06930150091648102,"channel":0,"num_words":1,"start":905.98,"end":906.48},{"sentences":[{"text":"you is my signature will look a little bit weird because I'm actually writing with my left hand at the moment.","start":906.01996,"end":911.3,"sentiment":"neutral","sentiment_score":-0.17374502761023386},{"text":"So I'll try to I've actually been writing in my invoices out for my my business and left it.","start":911.3,"end":919.325,"sentiment":"neutral","sentiment_score":-0.18735246438729136},{"text":"I haven't been able to get and I'm not that tech savvy with all that online shit.","start":920.425,"end":926.265,"sentiment":"neutral","sentiment_score":-0.3182833887198392},{"text":"So I'm I'm still writing the invoices out for my billing systems with a bloody in the left hand at the moment.","start":926.265,"end":934.5,"sentiment":"negative","sentiment_score":-0.3571590557694435},{"text":"So","start":934.5,"end":934.66003,"sentiment":"neutral","sentiment_score":-0.08649566769599915}],"sentiment":"neutral","sentiment_score":-0.25703943632543086,"channel":1,"num_words":80,"start":906.01996,"end":934.66003},{"sentences":[{"text":"That's so fine.","start":936.185,"end":937.805,"sentiment":"neutral","sentiment_score":-0.18052748839060465},{"text":"I can imagine it's an absolute pain as well, so you are completely","start":938.265,"end":942.205,"sentiment":"negative","sentiment_score":-0.3637169416134174}],"sentiment":"neutral","sentiment_score":-0.32936891913414,"channel":0,"num_words":16,"start":936.185,"end":942.205},{"sentences":[{"text":"Right.","start":941.94,"end":942.255,"sentiment":"neutral","sentiment_score":-0.08538585901260376}],"sentiment":"neutral","sentiment_score":-0.08538585901260376,"channel":1,"num_words":1,"start":941.94,"end":942.255},{"sentences":[{"text":"okay.","start":942.265,"end":942.765,"sentiment":"neutral","sentiment_score":-0.035467520356178284}],"sentiment":"neutral","sentiment_score":-0.035467520356178284,"channel":0,"num_words":1,"start":942.265,"end":942.765},{"sentences":[{"text":"Yeah.","start":942.415,"end":942.915,"sentiment":"neutral","sentiment_score":-0.03477314114570618},{"text":"Yeah.","start":944.175,"end":944.675,"sentiment":"neutral","sentiment_score":-0.02711810357868671},{"text":"So anyway Alright then.","start":944.735,"end":946.735,"sentiment":"neutral","sentiment_score":-0.0013411466497927891},{"text":"Well, yeah, if you can send that to me, I'll I'll start there.","start":946.735,"end":950.09503,"sentiment":"neutral","sentiment_score":0.004764133085980295},{"text":"These around me here that can print it out for me, and I'll sign it and scan it and send it back.","start":950.09503,"end":955.475,"sentiment":"neutral","sentiment_score":0.24358204345811496}],"sentiment":"neutral","sentiment_score":0.13057275255787096,"channel":1,"num_words":41,"start":942.415,"end":955.475},{"sentences":[{"text":"Absolutely.","start":956.6069,"end":957.1069,"sentiment":"positive","sentiment_score":0.7357035875320435},{"text":"I will get onto that right now.","start":957.6469,"end":959.34686,"sentiment":"positive","sentiment_score":0.6551420348031181}],"sentiment":"positive","sentiment_score":0.6652122288942337,"channel":0,"num_words":8,"start":956.6069,"end":959.34686},{"sentences":[{"text":"Alright then.","start":959.72003,"end":960.44,"sentiment":"positive","sentiment_score":0.49644991755485535},{"text":"Thank you.","start":960.44,"end":961.10004,"sentiment":"positive","sentiment_score":0.8092718422412872}],"sentiment":"positive","sentiment_score":0.6528608798980713,"channel":1,"num_words":4,"start":959.72003,"end":961.10004},{"sentences":[{"text":"That's okay.","start":961.4869,"end":962.2069,"sentiment":"positive","sentiment_score":0.6952437162399292},{"text":"My pleasure, Rod.","start":962.2069,"end":963.1869,"sentiment":"positive","sentiment_score":0.7988821665445963},{"text":"Speak soon.","start":963.2469,"end":964.0469,"sentiment":"positive","sentiment_score":0.6143726110458374},{"text":"Bye.","start":964.0469,"end":964.5469,"sentiment":"neutral","sentiment_score":-0.0925033763051033}],"sentiment":"positive","sentiment_score":0.6154219722375274,"channel":0,"num_words":8,"start":961.4869,"end":964.5469}]},"summary":{"result":"success","short":"The customer discusses their income and expenses with the agent, including recent surgeries and expenses associated with their work. They express a desire to recover their shoulder injury and possibly get a claim for it. The agent explains that they can start a claim and report back to the customer's doctor, and mentions the process of getting a new insurance policy and needing a 30-day waiting period for recovery. They also discuss the possibility of starting a claim with someone named Hester and the need for a form to be signed electronically. The speaker expresses difficulty in writing invoices and plans to start a claim with Hester."},"intents":{"segments":[{"text":"I was giving you a call to have a chat with you with regards to the implementation of of your advice and go over a couple of the things that you're going through.","start_word":28,"end_word":60,"intents":[{"intent":"Discuss implementation of advice","confidence_score":0.37383842}]},{"text":"So I've got no insurance. So that's why I was always wanting the insurance done sooner. But Yeah. everybody was worried about getting the supers together, so now I'm going without insurance, but I'll do it. No. No.","start_word":73,"end_word":110,"intents":[{"intent":"Confirm insurance","confidence_score":0.0038546151}]},{"text":"Let's so let's have a chat, and we can we can go from there. But before we jump into it, I do I I do need to get you to confirm security for me. Full name, date of birth, and address. Rod Quinn.","start_word":113,"end_word":155,"intents":[{"intent":"Confirm security","confidence_score":0.9144357}]},{"text":"So you do have income protection. And from what Jack tells me, it looks like you're gonna be off work for sort of three months or so. So I'm Yes.","start_word":165,"end_word":194,"intents":[{"intent":"Confirm income","confidence_score":0.027338099}]},{"text":"got Blake's calendar work because I I got a I got a contract, so I've gotta put another person in in my place. Yep.","start_word":215,"end_word":238,"intents":[{"intent":"Add other person to the list","confidence_score":0.000017282782}]},{"text":"We could try and claim on Hester's one.","start_word":405,"end_word":412,"intents":[{"intent":"Claim astron's one","confidence_score":0.06571597}]},{"text":"And what kind of income do we need to be able to keep going? Yep. Oh, well, to tell you the truth, I haven't really added up what I a lot of my expenses are. I've never really sat down and write every weekly, monthly expense down, but there's probably between a 150 and $200 in fuel alone a week, if not more. Yep.","start_word":1047,"end_word":1110,"intents":[{"intent":"Calculate expenses","confidence_score":0.3538296}]},{"text":"And the sooner you recover, the sooner it'll be better Yeah.","start_word":1357,"end_word":1367,"intents":[{"intent":"Stay on insurance until recovery and sufficient coverage","confidence_score":2.8966837e-10}]},{"text":"So there's there's a couple of app like, there's a couple of other news we can obviously go down is that we can go through with the claim under Pesta Yep. for when that ninety day kicks in. Mhmm.","start_word":1392,"end_word":1430,"intents":[{"intent":"Assist with shoulder claim and assure safety","confidence_score":2.2697968e-7}]},{"text":"So we can I'm happy enough to see what we can get as another cover just for something that's a bit under 30 under ninety days waiting period just for the future, I suppose. Yep.","start_word":1597,"end_word":1631,"intents":[{"intent":"Request additional coverage","confidence_score":0.017200008}]},{"text":"We can definitely If anything if anything else comes or crops up, we're we're no we're no not under ninety days at any other time, are we? No. Yeah.","start_word":1633,"end_word":1661,"intents":[{"intent":"Check recovery status","confidence_score":0.006930202}]},{"text":"But we we can definitely still look at it to see whether there's something that we can do, but it's not gonna be until you're recovered back at work.","start_word":1735,"end_word":1763,"intents":[{"intent":"Report recovery status","confidence_score":0.086112045}]},{"text":"We can get the claim documents and everything issued, and all that happens is the claim started.","start_word":1886,"end_word":1902,"intents":[{"intent":"Request claim","confidence_score":0.0019530716}]},{"text":"We can get the claim documents and everything issued, and all that happens is the claim started. The claim gets assessed.","start_word":1886,"end_word":1906,"intents":[{"intent":"Start claim","confidence_score":0.7789308}]},{"text":"basically write to your doctor just before or at the ninety day period and request confirmation that you are a off like, you're still off work because of medical reasons and not because you couldn't be bothered going back type of thing.","start_word":1926,"end_word":1967,"intents":[{"intent":"Request confirmation","confidence_score":0.22477068}]},{"text":"Now the one thing I do need to get to get the, like, the funds rolled over from some of the super funds that we wanted to close, I do need to get you to sign a form. But I know that you've had some issues trying to sign electronically. So Yes.","start_word":2126,"end_word":2177,"intents":[{"intent":"Close claim","confidence_score":0.031781156}]},{"text":"Now the one thing I do need to get to get the, like, the funds rolled over from some of the super funds that we wanted to close, I do need to get you to sign a form. But I know that you've had some issues trying to sign electronically. So Yes. It's shocking. would it be So would it be easier if I email the form to you if you print it, sign it, and scan it back? yeah.","start_word":2126,"end_word":2205,"intents":[{"intent":"Fill out form","confidence_score":0.33618647}]},{"text":"It's shocking. would it be So would it be easier if I email the form to you if you print it, sign it, and scan it back? yeah.","start_word":2178,"end_word":2205,"intents":[{"intent":"Send form","confidence_score":0.07801035}]},{"text":"I'll I'll see whether I can get somebody that can print it off for me, and I can sign it and scan it and send it back if I have to. Or at least take a photo of it and Yeah.","start_word":2227,"end_word":2267,"intents":[{"intent":"Obtain information","confidence_score":0.0010435423}]},{"text":"And That'll I'll do. get that I'll get that claim started with Hester as well and Yep. get the claims pack sent out to you. Righto.","start_word":2319,"end_word":2344,"intents":[{"intent":"Send claim","confidence_score":0.06797287},{"intent":"Start claim","confidence_score":0.15460867}]}]},"sentiments":{"segments":[{"text":"I think Yeah. it's right. Hello. Rod speaking. Hi, Oh, Rod. Larissa from Oakview Financial. How are you going this morning?","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.14450930058956146},{"text":"not too bad. That's good to hear.","start_word":21,"end_word":27,"sentiment":"positive","sentiment_score":0.568682849407196},{"text":"I was giving you a call to have a chat with you with regards to the implementation of of your advice and go over a couple of the things that you're going through. I heard that you've had surgery recently. Yeah. I have. I have. So I've got no insurance. So that's why I was always wanting the insurance done sooner. But Yeah. everybody was worried about getting the supers together, so now I'm going without insurance, but I'll do it. No. No. That's okay. Let's so let's have a chat, and we can we can go from there. But before we jump into it, I do I I do need to get you to confirm security for me. Full name, date of birth, and address. Rod Quinn. 1969. 55 Forbes Road, Cowanga 4503, Queensland. Perfect. Okay. So you do have income protection. And from what Jack tells me, it looks like you're gonna be off work for sort of three months or so. So I'm Yes. assuming we're gonna be without income during that period of time. Well, very little. Yep. Alright. I That's still okay. got Blake's calendar work because I I got a I got a contract, so I've gotta put another person in in my place. Yep. And I I get a little bit out of it, but not as much plus try and cover all my bills. Yeah. No. And that's that's that's that's but that's good, I guess, to to an extent. Yep. So we were never writing income protection. We were writing the life and the total permanent disability insurance. You do already have the income protection policy with Astron. How long are you looking to be off Is work it ask for? is other other the Astron was the permanent disability one. No. That's an income protection policy. So it covers you if you're you're off work, but it does have quite an extensive waiting period. Yeah. The Astron's two years. That's why Yes. I was trying to get one under two years. That was could have covered me to ever if I ever got to that point. But yeah. Yep. Yeah. Okay. I know Hester's got one, but I don't know whether it's still going there or not. We could try and claim on Hester's one. It's a ninety day waiting period, Yeah. which But as far as I know, I three thought that months. was gonna that was gonna be dropped about a month or month or six weeks or longer ago because there was no more no more money going into that Hester super or anything. So I don't know what's going on with it. We could we can give it a go. It's called a it's it's called a a we can just we can give the claim a go, but Yeah. it's It's a 90 not it's day not very much, but yeah. Well, no. I'm gonna be out for ninety days anyway. That that's So the that's the biggest part. If you're only out for ninety days, it means that you'll be back at work before the policy actually kicks in. I don't think Because I'm gonna be by the same of it, though. you'd we The don't way think the we're back. the way Okay. the surgeon said, I'll be only just starting to handle our weights, trying to get me shoulder back going by three months. Okay. So it'll be very limited come three months. Yes. Okay. That's that's okay. Alright. So when did we stop working? Three three weeks ago? March 16 I got operated on. And that was, I assume, the day before was the last day of work? Yes. Sixteen o three was surgery, and fifteen o three was last day of work. Yes. Okay. And then we Well, are actually min oh, actually, I actually didn't work three days prior to that. I put somebody else in just in case I, yeah, would have been the thirteenth that I actually was my last day at work. But, yeah, we That still makes sense because that would've been the still, Friday. yeah, still had somebody. I I I worked that last day and that day, and then I just made sure in case something went on that I I wanted to have me operation. So I put somebody else in just to make sure I was ready for my day that I had to get operated on. Yeah. Alright.","start_word":28,"end_word":775,"sentiment":"neutral","sentiment_score":-0.05222250549570921},{"text":"Perfect.","start_word":776,"end_word":776,"sentiment":"positive","sentiment_score":0.3876301944255829},{"text":"And can I ask what income are you pulling in from, like, the contractor? Well, it's only a minimum of about $400 a day now, but I I got a fair few expenses to pay. But clear from, like, for myself. Yeah. Like, I'm I'm behind probably 2 and a half thousand dollars a week for myself. Okay. Yep. What was what was only about $3,000 in wages a week, like, paying the other person that works with me? I'm somewhere between 5 and 6,000 now a week. Because there's two other people gotta two people gotta go to work every day. Yeah. Of course. Of course. So just the the expenses have increased exponentially. Yes. And but you're so if so what what weight are you receiving, I guess, gross per week or per day that you're taking off the top or from the back end? Well, large. Well, it's only really $400. 400 This this a day? yeah. Yep. Because it's $400 person per day, and I get a horse levy with the job I do, and that that's the that's the horse levy. Yep. And So the horse is that levy has to pay for all the few fuel the horse feeds. Any other expenses has to come out of that $400. Okay. And is that over a seven day period or a five day period? Pretty much average Okay. is there at six days. The odd day odd week, it's five. The odd week, it's six. The odd week, it's seven days straight. Okay. So you're so you're getting paid basically 2,400 Yeah. a week. Okay. And what kind of income do we need to be able to keep going? Yep. Oh, well, to tell you the truth, I haven't really added up what I a lot of my expenses are. I've never really sat down and write every weekly, monthly expense down, but there's probably between a 150 and $200 in fuel alone a week, if not more. Yep. Probably closer to $2.50 a week in fuel. Horse feed is probably about the same for horse the horse stuff. General expenses, just around home is probably oh, I don't know. There's not a lot that I can think of, but it might be only about $100,150. But then I got direct debits come out. There's probably about 1,500 to 2,000 or more a month for them. Probably more of that. And then horseshoeing, there's probably $404,100 a month on that. Trying to think. Just cut general car maintenance. It's probably it's probably $400 a month on that. I don't know. Don't know. What else? I'll pay from it. I'll pay stuff from the elderly parents too, so it comes in at about 2,000 a month. 1,500 to 2,000 a month, I'd probably pay for them. Yeah. I don't know. It'd be somewhere about that, whatever that adds up to. No. That's okay. And then It gives me probably a good there's probably more, but I can't think of it at the moment.","start_word":777,"end_word":1283,"sentiment":"neutral","sentiment_score":-0.07607599772527608},{"text":"That's okay. That gives me a good starting point for everything.","start_word":1284,"end_word":1294,"sentiment":"positive","sentiment_score":0.6528247594833374},{"text":"Yeah. And then with me and one arm, sometimes if I need a bit of help, I just gotta grab somebody and get them to give me a hand with an extra two hands at the moment with being only one arm. I'm not allowed to lift my arm or anything. I'm just gonna keep me elbow above my ribs. That's fair. And the sooner you recover, the sooner it'll be better Yeah. for you. So Yep. keep it keep it Yeah. It's permanently in a sling for six weeks for a start, minimum. restrained. Good. Okay. So there's there's a couple of app like, there's a couple of other news we can obviously go down is that we can go through with the claim under Pesta Yep. for when that ninety day kicks in. Mhmm. We still have that Aspen policy. So if it does turn into a long term, we're covered there, but Yep. fingers crossed. We're definitely back at work by then. Yeah. I have. And then we can go from there with respect to everything. With writing a new insurance policy, your shoulder will have always been excluded Yeah. because it's preexisting. So even if we had a new policy that was, you know, in place in the last month, your shoulder was not gonna be claimable under Yeah. that policy. Yeah. So I think while Yeah. we're going on with what we're going on with, we just keep the insurances that we have in place right this second Yep. and just cover us comfortably there until everything's kosher and recovered, Yeah. which is, sorry, Well, probably it won't three, matter four if months. we gotta look at starting another one for anything else in the future because, like, I've been wanting this twelve months or more.","start_word":1295,"end_word":1595,"sentiment":"neutral","sentiment_score":0.03839404168430456},{"text":"Yeah. So we can I'm happy enough to see what we can get as another cover just for something that's a bit under 30 under ninety days waiting period just for the future, I suppose.","start_word":1596,"end_word":1630,"sentiment":"positive","sentiment_score":0.5416892170906067},{"text":"Yep. Yeah. We can definitely If anything if anything else comes or crops up, we're we're no we're no not under ninety days at any other time, are we? No. Yeah. Waiting. The shortest period of time we could look at is thirty. So we can definitely look at doing that, but it would be when when your shoulder recovers, we can look at thirty days. But with Yeah. your Alright. age But and we your can't. occup We yeah. sorry. Gone. I was gonna say with your age and occupation, it's gonna be a little bit on the hexi side cost wise. Right. But we we can definitely still look at it to see whether there's something that we can do, but it's not gonna be until you're recovered back at work. Alright. And Yep. and that shoulder is gonna be excluded, which Yep. means that they're not gonna pay on that shoulder. Yep. Yep. Yep. But what we can do is I can I can start a claim now with Hester, or I can give it a couple months, see how your recovery is going, and we can start the claim Well, we closer could report to ninety it, days? couldn't we? Because we're gonna Yeah. be at least at ninety days anyway. It's Yeah. not it 100 I percent. won't be We on. The surgeon said he said you you'll be you won't be back at work in in ninety. in months. So Yeah. So, yeah, we can definitely report it. We can get the claim documents and everything issued, and all that happens is the claim started. The claim gets assessed. They basically approve the claim pending the waiting period being seen out. And then all they'll Yeah. do is Mhmm. basically write to your doctor just before or at the ninety day period and request confirmation that you are a off like, you're still off work because of medical reasons and not because you couldn't be bothered going back type of thing. Oh, I wanna get back today. Yeah. You're itching to go back. Oh, well, this is my dream job. I didn't expect to be out this soon. I mean, I've been waiting forty years for this job.","start_word":1631,"end_word":2004,"sentiment":"neutral","sentiment_score":0.024093485158434846},{"text":"Yeah. Oh, it sounds like a decent decent job to have.","start_word":2005,"end_word":2015,"sentiment":"positive","sentiment_score":0.6355274319648743},{"text":"So Right. Yep. so we can But anyway alright. I can Well I can well, start the claim that way? yeah, you might as well just put a report in and then if it's comes to it'll half it'll be partly done by then anyway. Yeah.","start_word":2016,"end_word":2061,"sentiment":"neutral","sentiment_score":0.1712244600057602},{"text":"Hopefully, you're you're partially recovered by that point as well, which will be good.","start_word":2062,"end_word":2075,"sentiment":"positive","sentiment_score":0.3465939462184906},{"text":"And it means that you while you're seeing your doctors so regularly at the moment, you can get the report filled out from the doctor's point of view as well. Yep. Yep. Yeah. Right. So I'll start the I'll start a claim through with Hester and get that cracking along. Now the one thing I do need to get to get the, like, the funds rolled over from some of the super funds that we wanted to close, I do need to get you to sign a form. But I know that you've had some issues trying to sign electronically. So Yes. It's shocking. would it be So would it be easier if I email the form to you if you print it, sign it, and scan it back? yeah. Do that, and I'll see who I got.","start_word":2076,"end_word":2213,"sentiment":"neutral","sentiment_score":-0.009330272674560549},{"text":"My printer is not hooked up here at the moment.","start_word":2214,"end_word":2223,"sentiment":"negative","sentiment_score":-0.37989774346351624},{"text":"So Yep. I'll I'll see whether I can get somebody that can print it off for me, and I can sign it and scan it and send it back if I have to. Or at least take a photo of it and Yeah. turn it Yeah. into an email. Yeah. Yeah. Absolutely. That's Right. fine too. No worries. Cool. Alright. Well, I'll email it through to you so that way I can get that one done, and you don't have Yep. to pull your hair out worrying about the electronic sign. Righto. That'll do.","start_word":2224,"end_word":2317,"sentiment":"neutral","sentiment_score":0.11858079994612553},{"text":"Cool.","start_word":2318,"end_word":2318,"sentiment":"positive","sentiment_score":0.39603450894355774},{"text":"And That'll I'll do. get that I'll get that claim started with Hester as well and Yep. get the claims pack sent out to you. Righto. It'll probably take about a week for Hester to get the claims pack all done I up and well, that's alright. I'm not going nowhere. I didn't think you were. And we'll go from there. Alright? Alright. No worries. Cool. We're honest. No.","start_word":2319,"end_word":2387,"sentiment":"neutral","sentiment_score":0.15927007794380188},{"text":"Absolutely perfect. Amazing.","start_word":2388,"end_word":2390,"sentiment":"positive","sentiment_score":0.5277227759361267},{"text":"Was there any other questions that you might have had while we were on the phone? I know that Jack sent you an email Damn it. So the only yes thing I will tell today. you is my signature will look a little bit weird because I'm actually writing with my left hand at the moment. So I'll try to I've actually been writing in my invoices out for my my business and left it. I haven't been able to get and I'm not that tech savvy with all that online shit.","start_word":2391,"end_word":2482,"sentiment":"neutral","sentiment_score":-0.15793120861053467},{"text":"So I'm I'm still writing the invoices out for my billing systems with a bloody in the left hand at the moment.","start_word":2483,"end_word":2504,"sentiment":"negative","sentiment_score":-0.34705930948257446},{"text":"So That's so fine.","start_word":2505,"end_word":2508,"sentiment":"neutral","sentiment_score":-0.1772708147764206},{"text":"I can imagine it's an absolute pain as well, so you are completely Right.","start_word":2509,"end_word":2522,"sentiment":"negative","sentiment_score":-0.3367052376270294},{"text":"okay. Yeah. Yeah. So anyway Alright then. Well, yeah, if you can send that to me, I'll I'll start there. These around me here that can print it out for me, and I'll sign it and scan it and send it back.","start_word":2523,"end_word":2564,"sentiment":"neutral","sentiment_score":0.12621140243884707},{"text":"Absolutely. I will get onto that right now. Alright then. Thank you. That's okay. My pleasure, Rod. Speak soon. Bye.","start_word":2565,"end_word":2584,"sentiment":"positive","sentiment_score":0.64417964220047}],"average":{"sentiment":"neutral","sentiment_score":0.003661008260185619}}}}