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Who's speaking?\n\nChannel 0: Hello. My name is Mary. Hi. My name is Mary, and I'm calling from Airtel. Am I speaking with Luke?\n\nChannel 1: You are.\n\nChannel 0: Hi, Luke. How are you doing today?\n\nChannel 1: Not too bad. Not too bad.\n\nChannel 0: Mhmm. Okay. Well, yes. I'm just calling and reaching out as we noticed that your service has still been offline. So I wanted to check-in and make sure everything is okay with your connection.\n\nChannel 1: Can I call you back shortly? Thank you. Thank you. See you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.36,"sentiment":"neutral","sentiment_score":0.0009182237554341556},{"text":"Who's speaking?","start":1.36,"end":2.02,"sentiment":"neutral","sentiment_score":-0.0016687281895428898}],"sentiment":"neutral","sentiment_score":-0.0008064108745505414,"channel":1,"num_words":3,"start":0.96,"end":2.02},{"sentences":[{"text":"Hello.","start":1.68,"end":2.08,"sentiment":"neutral","sentiment_score":0.012523128651082516},{"text":"My name is Mary.","start":2.08,"end":3.22,"sentiment":"neutral","sentiment_score":0.017963514663279057},{"text":"Hi.","start":3.52,"end":3.84,"sentiment":"neutral","sentiment_score":0.04247475415468216},{"text":"My name is Mary, and I'm calling from Airtel.","start":3.84,"end":6.42,"sentiment":"neutral","sentiment_score":0.036413771824704275},{"text":"Am I speaking with Luke?","start":6.72,"end":8.18,"sentiment":"neutral","sentiment_score":0.020605823770165444}],"sentiment":"neutral","sentiment_score":0.02788025033660233,"channel":0,"num_words":20,"start":1.68,"end":8.18},{"sentences":[{"text":"You are.","start":8.639999,"end":9.46,"sentiment":"neutral","sentiment_score":0.12885607779026031}],"sentiment":"neutral","sentiment_score":0.12885607779026031,"channel":1,"num_words":2,"start":8.639999,"end":9.46},{"sentences":[{"text":"Hi, Luke.","start":10.4,"end":10.96,"sentiment":"neutral","sentiment_score":0.27051110565662384},{"text":"How are you doing today?","start":10.96,"end":12.285,"sentiment":"positive","sentiment_score":0.39634677171707156}],"sentiment":"positive","sentiment_score":0.36039372427122934,"channel":0,"num_words":7,"start":10.4,"end":12.285},{"sentences":[{"text":"Not too bad.","start":12.639999,"end":13.28,"sentiment":"neutral","sentiment_score":0.2320835143327713},{"text":"Not too bad.","start":13.28,"end":14.179999,"sentiment":"neutral","sentiment_score":0.16442175209522247}],"sentiment":"neutral","sentiment_score":0.1982526332139969,"channel":1,"num_words":6,"start":12.639999,"end":14.179999},{"sentences":[{"text":"Mhmm.","start":15.165,"end":15.565,"sentiment":"neutral","sentiment_score":0.06395198404788971},{"text":"Okay.","start":15.565,"end":15.965,"sentiment":"neutral","sentiment_score":0.0797332152724266},{"text":"Well, yes.","start":15.965,"end":16.685,"sentiment":"neutral","sentiment_score":0.07217093370854855},{"text":"I'm just calling and reaching out as we noticed that your service has still been offline.","start":16.685,"end":22.465,"sentiment":"neutral","sentiment_score":-0.021482918178662658},{"text":"So I wanted to check-in and make sure everything is okay with your connection.","start":22.765,"end":26.46,"sentiment":"neutral","sentiment_score":0.04998214303382805}],"sentiment":"neutral","sentiment_score":0.018942658186835402,"channel":0,"num_words":34,"start":15.165,"end":26.46},{"sentences":[{"text":"Can I call you back shortly?","start":29.33,"end":30.630001,"sentiment":"neutral","sentiment_score":0.049506461868683495},{"text":"Thank you.","start":33.49,"end":34.31,"sentiment":"positive","sentiment_score":0.4763210117816925},{"text":"Thank you.","start":35.65,"end":36.29,"sentiment":"positive","sentiment_score":0.5242074131965637},{"text":"See you.","start":36.29,"end":36.77,"sentiment":"positive","sentiment_score":0.37373004853725433},{"text":"Bye.","start":36.77,"end":37.27,"sentiment":"neutral","sentiment_score":0.17700885236263275}],"sentiment":"neutral","sentiment_score":0.24788958235428885,"channel":1,"num_words":13,"start":29.33,"end":37.27}]},"summary":{"result":"success","short":"A representative from Airtel named Mary calls Luke to check if his connection is fine and if he has been offline since his last service. Mary calls Luke to call him back shortly to make sure everything is okay. Luke answers the call and says he is doing okay."},"intents":{"segments":[{"text":"I'm just calling and reaching out as we noticed that your service has still been offline. So I wanted to check-in and make sure everything is okay with your connection. Can I call you back shortly? Thank you.","start_word":42,"end_word":79,"intents":[{"intent":"Check connection status","confidence_score":0.05606097}]},{"text":"Can I call you back shortly? Thank you. Thank you.","start_word":72,"end_word":81,"intents":[{"intent":"Request call-back","confidence_score":0.0068429406}]}]},"sentiments":{"segments":[{"text":"Hello. Who's speaking? Hello. My name is Mary. Hi. My name is Mary, and I'm calling from Airtel. Am I speaking with Luke? You are. Hi, Luke.","start_word":0,"end_word":26,"sentiment":"neutral","sentiment_score":0.05376386642456055},{"text":"How are you doing today?","start_word":27,"end_word":31,"sentiment":"positive","sentiment_score":0.3877078890800476},{"text":"Not too bad. Not too bad. Mhmm. Okay. Well, yes. I'm just calling and reaching out as we noticed that your service has still been offline. So I wanted to check-in and make sure everything is okay with your connection. Can I call you back shortly?","start_word":32,"end_word":77,"sentiment":"neutral","sentiment_score":0.05186477676033974},{"text":"Thank you. Thank you. See you.","start_word":78,"end_word":83,"sentiment":"positive","sentiment_score":0.4431108236312866},{"text":"Bye.","start_word":84,"end_word":84,"sentiment":"neutral","sentiment_score":0.2361887693405151}],"average":{"sentiment":"neutral","sentiment_score":0.10244597763311668}}}}