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Zoran Linnadovich. Bear with me. Sorry. It's just loading up. So the adviser code is 10882, and it's Severiano Datta. So the I know there's pending trades on this account. I just said to the client that I would follow-up for him. Now I know it hasn't, like, fully been processed yet, and it does have, like, an indicative confirmation date. I was just wondering on your end if you can see anything more than that in regards to the trade on when it will go through or when it'd be finalized. And I know that, obviously, with Benoit, it might take a a bit of time, but do you get any additional information that we can't see? And, like, estimated time frames, is it sort of around that ten to fourteen business days and, like, finalizing generally? Yeah. That that's not a problem, man. Yeah. I figured that was the case. I just said I would check for the the client, but, yeah, confirm my suspicion. So that's more than fine. That's all good, mate. Thanks for your time today. I'll let you get back to it. Cheers, mate. Thanks. 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Abby. It's Carl calling from OQ Financial. This is in regards to a mutual client. If I can give you their member number? Pardon me?\n\nOh, sorry. It's just going back out of it. 0001099339. Yep. Zoran Linnadovich.\n\nBear with me. Sorry. It's just loading up. So the adviser code is 10882, and it's Severiano Datta. So the I know there's pending trades on this account.\n\nI just said to the client that I would follow-up for him. Now I know it hasn't, like, fully been processed yet, and it does have, like, an indicative confirmation date. I was just wondering on your end if you can see anything more than that in regards to the trade on when it will go through or when it'd be finalized. And I know that, obviously, with Benoit, it might take a a bit of time, but do you get any additional information that we can't see? And, like, estimated time frames, is it sort of around that ten to fourteen business days and, like, finalizing generally?\n\nYeah. That that's not a problem, man. Yeah. I figured that was the case. I just said I would check for the the client, but, yeah, confirm my suspicion.\n\nSo that's more than fine. That's all good, mate. Thanks for your time today. I'll let you get back to it. Cheers, mate.\n\nThanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Abby.","start":92.165,"end":92.485,"sentiment":"neutral","sentiment_score":0.07569979131221771},{"text":"It's Carl calling from OQ Financial.","start":92.485,"end":94.244995,"sentiment":"neutral","sentiment_score":0.07399485322336356},{"text":"This is in regards to a mutual client.","start":94.244995,"end":95.685,"sentiment":"neutral","sentiment_score":0.06002660281956196},{"text":"If I can give you their member number?","start":95.685,"end":97.225,"sentiment":"neutral","sentiment_score":0.035224603256210685},{"text":"Pardon me?","start":101.045,"end":101.705,"sentiment":"neutral","sentiment_score":-0.0518396757543087}],"sentiment":"neutral","sentiment_score":0.04821919227162233,"num_words":26,"start":92.165,"end":101.705},{"sentences":[{"text":"Oh, sorry.","start":102.965,"end":103.525,"sentiment":"neutral","sentiment_score":-0.12848199158906937},{"text":"It's just going back out of 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Datta.","start":132.86,"end":137.04,"sentiment":"neutral","sentiment_score":0.08370043225586414},{"text":"So the I know there's pending trades on this account.","start":141.5,"end":144.94,"sentiment":"neutral","sentiment_score":0.006012656446546316}],"sentiment":"neutral","sentiment_score":0.008812218472095472,"num_words":28,"start":130.78,"end":144.94},{"sentences":[{"text":"I just said to the client that I would follow-up for him.","start":144.94,"end":148.345,"sentiment":"neutral","sentiment_score":0.02651902660727501},{"text":"Now I know it hasn't, like, fully been processed yet, and it does have, like, an indicative confirmation date.","start":148.345,"end":154.105,"sentiment":"neutral","sentiment_score":-0.002528464519663861},{"text":"I was just wondering on your end if you can see anything more than that in regards to the trade on when it will go through or when it'd be finalized.","start":154.105,"end":160.44499,"sentiment":"neutral","sentiment_score":-0.003457428196505193},{"text":"And I know that, obviously, with Benoit, it might take a a bit of time, but do you get any additional information that we can't see?","start":160.84,"end":166.7,"sentiment":"neutral","sentiment_score":-0.04108850958828743},{"text":"And, like, estimated time frames, is it sort of around that ten to fourteen business days and, like, finalizing generally?","start":191.94,"end":199.48001,"sentiment":"neutral","sentiment_score":-0.00009642220102250576}],"sentiment":"neutral","sentiment_score":-0.008400208092536087,"num_words":108,"start":144.94,"end":199.48001},{"sentences":[{"text":"Yeah.","start":221.86,"end":222.18,"sentiment":"neutral","sentiment_score":0.09166565537452698},{"text":"That that's not a problem, man.","start":222.18,"end":223.46,"sentiment":"neutral","sentiment_score":0.18582740177710852},{"text":"Yeah.","start":223.46,"end":223.7,"sentiment":"neutral","sentiment_score":0.1609925478696823},{"text":"I figured that was the case.","start":223.7,"end":224.74,"sentiment":"neutral","sentiment_score":0.13721486926078796},{"text":"I just said I would check for the the client, but, yeah, confirm my suspicion.","start":224.74,"end":229.14,"sentiment":"neutral","sentiment_score":0.08151972418030103}],"sentiment":"neutral","sentiment_score":0.11771405835090012,"num_words":29,"start":221.86,"end":229.14},{"sentences":[{"text":"So that's more than fine.","start":229.14,"end":230.36,"sentiment":"neutral","sentiment_score":0.2679105520248413},{"text":"That's all good, mate.","start":230.72295,"end":231.68294,"sentiment":"neutral","sentiment_score":0.30244411900639534},{"text":"Thanks for your time today.","start":231.68294,"end":233.04294,"sentiment":"positive","sentiment_score":0.43440417647361756},{"text":"I'll let you get back to it.","start":233.04294,"end":234.42294,"sentiment":"neutral","sentiment_score":0.22777245938777924},{"text":"Cheers, mate.","start":237.36295,"end":237.92294,"sentiment":"positive","sentiment_score":0.705262690782547}],"sentiment":"positive","sentiment_score":0.33592533546945325,"num_words":23,"start":229.14,"end":237.92294},{"sentences":[{"text":"Thanks.","start":237.92294,"end":238.24294,"sentiment":"positive","sentiment_score":0.8228003978729248},{"text":"Bye.","start":238.24294,"end":238.74294,"sentiment":"neutral","sentiment_score":-0.08219543099403381}],"sentiment":"positive","sentiment_score":0.3703024834394455,"num_words":2,"start":237.92294,"end":238.74294}]}}]},{"alternatives":[{"transcript":"Thank you for calling Netwealth. Please be advised. Your calls may be recorded for training and compliance purposes. Please inform the operator if you do not wish to have your call recorded. We would like to remind you that any login details you provide during this call are confidential and should not be shared with anyone else. Keeping your login details private helps ensure the security of your account. If you require assistance logging in to your account, help setting up multifactor authentication, or would like information about adding multiple usernames to view the same account with separate login credentials. Press 6. Please select from one of the following options. If you are an adviser, press 1. If your call is in relation to an existing wealthy Thank you for your patience. If you'd prefer not to wait on hold, you can press 2 at any time to request a callback, and one of our team members will return your call as soon as possible. Alternatively, you can stay on the line to remain in the queue. We appreciate your understanding. Good afternoon. You're speaking with Abby from Netwealth Investments. How can I help? Yes, please. Just bear with me a moment. Yeah, Ben. Could you just confirm the client's full name? Yeah. Ben, can I just get the adviser code and the adviser name? No That one's easy. Thank you for that, Zach. Now Actually, we don't. All net worth does reach out to the fund manager, and the fund manager just gives us a confirmation date. That's as far as we can go. We can't really escalate it or have a deeper dive into it. In terms of the request, we'll be able to see when the request was lodged and that sort of stuff, but, yeah, that's as far as we can go. So yeah. Yeah. Roughly. So yeah. Correct. So in general, managed funds usually do it within that time frame. Some managed funds take months, for example, but the general consent consensus is, like like you mentioned, ten to fourteen business days usually. It's usually also mentioned in the PDF of whatever managed fund it may be, but, yeah, you are correct. Yep. No problem. Thank you for calling. 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you for calling Netwealth. Please be advised. Your calls may be recorded for training and compliance purposes. Please inform the operator if you do not wish to have your call recorded. We would like to remind you that any login details you provide during this call are confidential and should not be shared with anyone else.\n\nKeeping your login details private helps ensure the security of your account. If you require assistance logging in to your account, help setting up multifactor authentication, or would like information about adding multiple usernames to view the same account with separate login credentials. Press 6. Please select from one of the following options. If you are an adviser, press 1.\n\nIf your call is in relation to an existing wealthy Thank you for your patience. If you'd prefer not to wait on hold, you can press 2 at any time to request a callback, and one of our team members will return your call as soon as possible. Alternatively, you can stay on the line to remain in the queue. We appreciate your understanding. Good afternoon.\n\nYou're speaking with Abby from Netwealth Investments. How can I help? Yes, please. Just bear with me a moment. Yeah, Ben.\n\nCould you just confirm the client's full name? Yeah. Ben, can I just get the adviser code and the adviser name? No That one's easy. Thank you for that, Zach.\n\nNow Actually, we don't. All net worth does reach out to the fund manager, and the fund manager just gives us a confirmation date. That's as far as we can go. We can't really escalate it or have a deeper dive into it. In terms of the request, we'll be able to see when the request was lodged and that sort of stuff, but, yeah, that's as far as we can go.\n\nSo yeah. Yeah. Roughly. So yeah. Correct.\n\nSo in general, managed funds usually do it within that time frame. Some managed funds take months, for example, but the general consent consensus is, like like you mentioned, ten to fourteen business days usually. It's usually also mentioned in the PDF of whatever managed fund it may be, but, yeah, you are correct. Yep. No problem.\n\nThank you for calling. Have a wonderful day.","paragraphs":[{"sentences":[{"text":"Thank you for calling Netwealth.","start":0.96,"end":2.42,"sentiment":"neutral","sentiment_score":0.3148585379123688},{"text":"Please be advised.","start":2.96,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.02362958217660586},{"text":"Your calls may be recorded for training and compliance purposes.","start":4.4,"end":7.8599997,"sentiment":"neutral","sentiment_score":-0.0915381770581007},{"text":"Please inform the operator if you do not wish to have your call recorded.","start":8.48,"end":12.099999,"sentiment":"neutral","sentiment_score":-0.20707158212150847},{"text":"We would like to remind you that any login details you provide during this call are confidential and should not be shared with anyone else.","start":13.015,"end":20.795,"sentiment":"neutral","sentiment_score":-0.2434852021932602}],"sentiment":"neutral","sentiment_score":-0.14484793928108716,"num_words":57,"start":0.96,"end":20.795},{"sentences":[{"text":"Keeping your login details private helps ensure the security of your account.","start":21.415,"end":25.59,"sentiment":"neutral","sentiment_score":0.09574471041560173},{"text":"If you require assistance logging in to your account, help setting up multifactor authentication, or would like information about adding multiple usernames to view the same account with separate login credentials.","start":26.47,"end":38.89,"sentiment":"neutral","sentiment_score":0.02868231638304649},{"text":"Press 6.","start":40.07,"end":40.845,"sentiment":"neutral","sentiment_score":-0.0014707092195749283},{"text":"Please select from one of the following options.","start":41.885002,"end":44.545002,"sentiment":"neutral","sentiment_score":0.001300270901992917},{"text":"If you are an adviser, press 1.","start":45.165,"end":47.825,"sentiment":"neutral","sentiment_score":0.00004066593412842069}],"sentiment":"neutral","sentiment_score":0.0340972290529559,"num_words":60,"start":21.415,"end":47.825},{"sentences":[{"text":"If your call is in relation to an existing wealthy Thank you for your patience.","start":48.365,"end":52.865,"sentiment":"neutral","sentiment_score":0.06668076124042273},{"text":"If you'd prefer not to wait on hold, you can press 2 at any time to request a callback, and one of our team members will return your call as soon as possible.","start":53.565002,"end":62.93,"sentiment":"neutral","sentiment_score":0.010280766665483967},{"text":"Alternatively, you can stay on the line to remain in the queue.","start":63.55,"end":67.17,"sentiment":"neutral","sentiment_score":0.06560032597432534},{"text":"We appreciate your understanding.","start":67.55,"end":69.17,"sentiment":"positive","sentiment_score":0.351142942905426},{"text":"Good afternoon.","start":86.1,"end":87.06,"sentiment":"positive","sentiment_score":0.35564444959163666}],"sentiment":"neutral","sentiment_score":0.06428092880400293,"num_words":66,"start":48.365,"end":87.06},{"sentences":[{"text":"You're speaking with Abby from Netwealth Investments.","start":87.06,"end":88.9,"sentiment":"neutral","sentiment_score":0.2566421755722591},{"text":"How can I help?","start":88.9,"end":89.8,"sentiment":"neutral","sentiment_score":0.2126099430024624},{"text":"Yes, please.","start":97.86,"end":98.535,"sentiment":"neutral","sentiment_score":0.008743218146264553},{"text":"Just bear with me a moment.","start":115.270004,"end":116.65,"sentiment":"neutral","sentiment_score":-0.026071868526438873},{"text":"Yeah, Ben.","start":118.15,"end":118.55,"sentiment":"neutral","sentiment_score":0.02990482747554779}],"sentiment":"neutral","sentiment_score":0.12227618481431689,"num_words":21,"start":87.06,"end":118.55},{"sentences":[{"text":"Could you just confirm the client's full name?","start":118.55,"end":120.57,"sentiment":"neutral","sentiment_score":0.03567682555876672},{"text":"Yeah.","start":125.445,"end":125.685005,"sentiment":"neutral","sentiment_score":0.032999977469444275},{"text":"Ben, can I just get the adviser code and the adviser name?","start":125.685005,"end":128.095,"sentiment":"neutral","sentiment_score":0.020248601213097572},{"text":"No That one's easy.","start":128.095,"end":139.26001,"sentiment":"neutral","sentiment_score":0.21808657050132751},{"text":"Thank you for that, Zach.","start":139.26001,"end":140.32,"sentiment":"positive","sentiment_score":0.567190682888031}],"sentiment":"neutral","sentiment_score":0.14232324976474048,"num_words":30,"start":118.55,"end":140.32},{"sentences":[{"text":"Now Actually, we don't.","start":141.58,"end":169.31,"sentiment":"neutral","sentiment_score":-0.047525689005851746},{"text":"All net worth does reach out to the fund manager, and the fund manager just gives us a confirmation date.","start":171.29001,"end":176.415,"sentiment":"neutral","sentiment_score":-0.06397422160953284},{"text":"That's as far as we can go.","start":177.83499,"end":179.535,"sentiment":"neutral","sentiment_score":-0.09370262920856476},{"text":"We can't really escalate it or have a deeper dive into it.","start":179.675,"end":183.535,"sentiment":"neutral","sentiment_score":-0.1363453126202027},{"text":"In terms of the request, we'll be able to see when the request was lodged and that sort of stuff, but, yeah, that's as far as we can go.","start":185.19499,"end":191.96,"sentiment":"neutral","sentiment_score":-0.011012767987518475}],"sentiment":"neutral","sentiment_score":-0.05668082799659007,"num_words":72,"start":141.58,"end":191.96},{"sentences":[{"text":"So yeah.","start":196.98,"end":199.32,"sentiment":"neutral","sentiment_score":-0.0022629620507359505},{"text":"Yeah.","start":199.46,"end":199.78,"sentiment":"neutral","sentiment_score":0.0059340838342905045},{"text":"Roughly.","start":199.78,"end":200.28,"sentiment":"neutral","sentiment_score":0.004047882277518511},{"text":"So yeah.","start":200.34,"end":201.14,"sentiment":"neutral","sentiment_score":0.05743613466620445},{"text":"Correct.","start":201.14,"end":201.54001,"sentiment":"neutral","sentiment_score":0.11364943534135818}],"sentiment":"neutral","sentiment_score":0.033425392383443456,"num_words":7,"start":196.98,"end":201.54001},{"sentences":[{"text":"So in general, managed funds usually do it within that time frame.","start":201.54001,"end":205.065,"sentiment":"neutral","sentiment_score":0.06361838368078072},{"text":"Some managed funds take months, for example, but the general consent consensus is, like like you mentioned, ten to fourteen business days usually.","start":205.145,"end":213.565,"sentiment":"neutral","sentiment_score":0.02763906574767569},{"text":"It's usually also mentioned in the PDF of whatever managed fund it may be, but, yeah, you are correct.","start":214.66501,"end":220.8,"sentiment":"neutral","sentiment_score":0.03928139521495292},{"text":"Yep.","start":228.32,"end":228.82,"sentiment":"neutral","sentiment_score":0.038848161697387695},{"text":"No problem.","start":231.2,"end":234.93294,"sentiment":"neutral","sentiment_score":0.20007644593715668}],"sentiment":"neutral","sentiment_score":0.04534152068459151,"num_words":57,"start":201.54001,"end":234.93294},{"sentences":[{"text":"Thank you for calling.","start":235.39294,"end":236.11295,"sentiment":"positive","sentiment_score":0.5524697005748749},{"text":"Have a wonderful day.","start":236.11295,"end":237.17294,"sentiment":"positive","sentiment_score":0.6110313311219215}],"sentiment":"positive","sentiment_score":0.5817505158483982,"num_words":8,"start":235.39294,"end":237.17294}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Netwealth. Please be advised. Your calls may be recorded for training and compliance purposes. Please inform the operator if you do not wish to have your call recorded. We would like to remind you that any login details you provide during this call are confidential and should not be shared with anyone else.\n\nKeeping your login details private helps ensure the security of your account. If you require assistance logging in to your account, help setting up multifactor authentication, or would like information about adding multiple usernames to view the same account with separate login credentials. Press 6. Please select from one of the following options. If you are an adviser, press 1.\n\nIf your call is in relation to an existing wealthy Thank you for your patience. If you'd prefer not to wait on hold, you can press 2 at any time to request a callback, and one of our team members will return your call as soon as possible. Alternatively, you can stay on the line to remain in the queue. We appreciate your understanding. Good afternoon.\n\nYou're speaking with Abby from Netwealth Investments. How can I help?\n\nChannel 0: Hi, Abby. It's Carl calling from OQ Financial. This is in regards to a mutual client. If I can give you their member number?\n\nChannel 1: Yes, please.\n\nChannel 0: Pardon me? Oh, sorry. It's just going back out of it. 0001099339.\n\nChannel 1: Just bear with me a moment. Yeah, Ben. Could you just confirm the client's full name?\n\nChannel 0: Yep. Zoran Linnadovich.\n\nChannel 1: Yeah. Ben, can I just get the adviser code and the adviser name? No\n\nChannel 0: Bear with me. Sorry. It's just loading up. So the adviser code is 10882, and it's Severiano Datta.\n\nChannel 1: That one's easy. Thank you for that, Zach.\n\nChannel 0: So\n\nChannel 1: Now\n\nChannel 0: the I know there's pending trades on this account. I just said to the client that I would follow-up for him. Now I know it hasn't, like, fully been processed yet, and it does have, like, an indicative confirmation date. I was just wondering on your end if you can see anything more than that in regards to the trade on when it will go through or when it'd be finalized. And I know that, obviously, with Benoit, it might take a a bit of time, but do you get any additional information that we can't see?\n\nChannel 1: Actually, we don't. All net worth does reach out to the fund manager, and the fund manager just gives us a confirmation date. That's as far as we can go. We can't really escalate it or have a deeper dive into it. In terms of the request, we'll be able to see when the request was lodged and that sort of stuff, but, yeah, that's as far as we can go.\n\nChannel 0: And, like, estimated time frames, is it sort of around that ten to fourteen business days and, like,\n\nChannel 1: So\n\nChannel 0: finalizing\n\nChannel 1: yeah.\n\nChannel 0: generally?\n\nChannel 1: Yeah. Roughly. So yeah. Correct. So in general, managed funds usually do it within that time frame.\n\nSome managed funds take months, for example, but the general consent consensus is, like like you mentioned, ten to fourteen business days usually. It's usually also mentioned in the PDF of whatever managed fund it may be, but, yeah, you are correct.\n\nChannel 0: Yeah. That that's not a problem, man. Yeah. I figured that was the case. I just said I would check for the the client, but, yeah, confirm\n\nChannel 1: Yep.\n\nChannel 0: my suspicion. So that's more than fine. That's all good,\n\nChannel 1: No\n\nChannel 0: mate. Thanks for your time today. I'll let you get back to it.\n\nChannel 1: problem. Thank you for calling. Have a wonderful day.\n\nChannel 0: Cheers, mate. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Netwealth.","start":0.96,"end":2.42,"sentiment":"neutral","sentiment_score":0.3148585379123688},{"text":"Please be advised.","start":2.96,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.02362958217660586},{"text":"Your calls may be recorded for training and compliance purposes.","start":4.4,"end":7.8599997,"sentiment":"neutral","sentiment_score":-0.0915381770581007},{"text":"Please inform the operator if you do not wish to have your call recorded.","start":8.48,"end":12.099999,"sentiment":"neutral","sentiment_score":-0.20707158212150847},{"text":"We would like to remind you that any login details you provide during this call are confidential and should not be shared with anyone else.","start":13.015,"end":20.795,"sentiment":"neutral","sentiment_score":-0.2434852021932602}],"sentiment":"neutral","sentiment_score":-0.14484793928108716,"channel":1,"num_words":57,"start":0.96,"end":20.795},{"sentences":[{"text":"Keeping your login details private helps ensure the security of your account.","start":21.415,"end":25.59,"sentiment":"neutral","sentiment_score":0.09574471041560173},{"text":"If you require assistance logging in to your account, help setting up multifactor authentication, or would like information about adding multiple usernames to view the same account with separate login credentials.","start":26.47,"end":38.89,"sentiment":"neutral","sentiment_score":0.02868231638304649},{"text":"Press 6.","start":40.07,"end":40.845,"sentiment":"neutral","sentiment_score":-0.0014707092195749283},{"text":"Please select from one of the following options.","start":41.885002,"end":44.545002,"sentiment":"neutral","sentiment_score":0.001300270901992917},{"text":"If you are an adviser, press 1.","start":45.165,"end":47.825,"sentiment":"neutral","sentiment_score":0.00004066593412842069}],"sentiment":"neutral","sentiment_score":0.0340972290529559,"channel":1,"num_words":60,"start":21.415,"end":47.825},{"sentences":[{"text":"If your call is in relation to an existing wealthy Thank you for your patience.","start":48.365,"end":52.865,"sentiment":"neutral","sentiment_score":0.06668076124042273},{"text":"If you'd prefer not to wait on hold, you can press 2 at any time to request a callback, and one of our team members will return your call as soon as possible.","start":53.565002,"end":62.93,"sentiment":"neutral","sentiment_score":0.010280766665483967},{"text":"Alternatively, you can stay on the line to remain in the queue.","start":63.55,"end":67.17,"sentiment":"neutral","sentiment_score":0.06560032597432534},{"text":"We appreciate your understanding.","start":67.55,"end":69.17,"sentiment":"positive","sentiment_score":0.351142942905426},{"text":"Good afternoon.","start":86.1,"end":87.06,"sentiment":"positive","sentiment_score":0.35564444959163666}],"sentiment":"neutral","sentiment_score":0.06428092880400293,"channel":1,"num_words":66,"start":48.365,"end":87.06},{"sentences":[{"text":"You're speaking with Abby from Netwealth Investments.","start":87.06,"end":88.9,"sentiment":"neutral","sentiment_score":0.2566421755722591},{"text":"How can I help?","start":88.9,"end":89.8,"sentiment":"neutral","sentiment_score":0.2126099430024624}],"sentiment":"neutral","sentiment_score":0.24063045463778757,"channel":1,"num_words":11,"start":87.06,"end":89.8},{"sentences":[{"text":"Hi, Abby.","start":92.165,"end":92.485,"sentiment":"neutral","sentiment_score":0.07569979131221771},{"text":"It's Carl calling from OQ Financial.","start":92.485,"end":94.244995,"sentiment":"neutral","sentiment_score":0.07399485322336356},{"text":"This is in regards to a mutual client.","start":94.244995,"end":95.685,"sentiment":"neutral","sentiment_score":0.06002660281956196},{"text":"If I can give you their member number?","start":95.685,"end":97.225,"sentiment":"neutral","sentiment_score":0.035224603256210685}],"sentiment":"neutral","sentiment_score":0.056557431273783244,"channel":0,"num_words":24,"start":92.165,"end":97.225},{"sentences":[{"text":"Yes, please.","start":97.86,"end":98.535,"sentiment":"neutral","sentiment_score":0.008743218146264553}],"sentiment":"neutral","sentiment_score":0.008743218146264553,"channel":1,"num_words":2,"start":97.86,"end":98.535},{"sentences":[{"text":"Pardon me?","start":101.045,"end":101.705,"sentiment":"neutral","sentiment_score":-0.0518396757543087},{"text":"Oh, sorry.","start":102.965,"end":103.525,"sentiment":"neutral","sentiment_score":-0.12848199158906937},{"text":"It's just going back out of it.","start":103.525,"end":104.82,"sentiment":"neutral","sentiment_score":-0.17054310228143418},{"text":"0001099339.","start":105.46,"end":110.6,"sentiment":"neutral","sentiment_score":-0.017826957628130913}],"sentiment":"neutral","sentiment_score":-0.1310226673570772,"channel":0,"num_words":12,"start":101.045,"end":110.6},{"sentences":[{"text":"Just bear with me a moment.","start":115.270004,"end":116.65,"sentiment":"neutral","sentiment_score":-0.026071868526438873},{"text":"Yeah, Ben.","start":118.15,"end":118.55,"sentiment":"neutral","sentiment_score":0.02990482747554779},{"text":"Could you just confirm the client's full name?","start":118.55,"end":120.57,"sentiment":"neutral","sentiment_score":0.03567682555876672}],"sentiment":"neutral","sentiment_score":0.011799565516412258,"channel":1,"num_words":16,"start":115.270004,"end":120.57},{"sentences":[{"text":"Yep.","start":121.005,"end":121.505,"sentiment":"neutral","sentiment_score":0.028398700058460236},{"text":"Zoran Linnadovich.","start":121.565,"end":123.025,"sentiment":"neutral","sentiment_score":0.03415117785334587}],"sentiment":"neutral","sentiment_score":0.03223368525505066,"channel":0,"num_words":3,"start":121.005,"end":123.025},{"sentences":[{"text":"Yeah.","start":125.445,"end":125.685005,"sentiment":"neutral","sentiment_score":0.032999977469444275},{"text":"Ben, can I just get the adviser code and the adviser name?","start":125.685005,"end":128.095,"sentiment":"neutral","sentiment_score":0.020248601213097572},{"text":"No","start":128.095,"end":128.595,"sentiment":"neutral","sentiment_score":-0.08632683753967285}],"sentiment":"neutral","sentiment_score":0.01354688246335302,"channel":1,"num_words":14,"start":125.445,"end":128.595},{"sentences":[{"text":"Bear with me.","start":130.78,"end":131.26,"sentiment":"neutral","sentiment_score":-0.08351256201664607},{"text":"Sorry.","start":131.26,"end":131.58,"sentiment":"neutral","sentiment_score":-0.11501753330230712},{"text":"It's just loading up.","start":131.58,"end":132.64,"sentiment":"neutral","sentiment_score":-0.07120838761329651},{"text":"So the adviser code is 10882, and it's Severiano Datta.","start":132.86,"end":137.04,"sentiment":"neutral","sentiment_score":0.08370043225586414}],"sentiment":"neutral","sentiment_score":0.010367530708511671,"channel":0,"num_words":18,"start":130.78,"end":137.04},{"sentences":[{"text":"That one's easy.","start":138.46,"end":139.26001,"sentiment":"neutral","sentiment_score":0.3195577065149943},{"text":"Thank you for that, Zach.","start":139.26001,"end":140.32,"sentiment":"positive","sentiment_score":0.567190682888031}],"sentiment":"positive","sentiment_score":0.47432831674814224,"channel":1,"num_words":8,"start":138.46,"end":140.32},{"sentences":[{"text":"So","start":141.5,"end":141.65999,"sentiment":"neutral","sentiment_score":0.31601500511169434}],"sentiment":"neutral","sentiment_score":0.31601500511169434,"channel":0,"num_words":1,"start":141.5,"end":141.65999},{"sentences":[{"text":"Now","start":141.58,"end":142.08,"sentiment":"neutral","sentiment_score":0.14462018013000488}],"sentiment":"neutral","sentiment_score":0.14462018013000488,"channel":1,"num_words":1,"start":141.58,"end":142.08},{"sentences":[{"text":"the I know there's pending trades on this account.","start":141.65999,"end":144.94,"sentiment":"neutral","sentiment_score":-0.028432048960692353},{"text":"I just said to the client that I would follow-up for him.","start":144.94,"end":148.345,"sentiment":"neutral","sentiment_score":0.02651902660727501},{"text":"Now I know it hasn't, like, fully been processed yet, and it does have, like, an indicative confirmation date.","start":148.345,"end":154.105,"sentiment":"neutral","sentiment_score":-0.002528464519663861},{"text":"I was just wondering on your end if you can see anything more than that in regards to the trade on when it will go through or when it'd be finalized.","start":154.105,"end":160.44499,"sentiment":"neutral","sentiment_score":-0.003457428196505193},{"text":"And I know that, obviously, with Benoit, it might take a a bit of time, but do you get any additional information that we can't see?","start":160.84,"end":166.7,"sentiment":"neutral","sentiment_score":-0.04108850958828743}],"sentiment":"neutral","sentiment_score":-0.01197095330535751,"channel":0,"num_words":97,"start":141.65999,"end":166.7},{"sentences":[{"text":"Actually, we don't.","start":167.93001,"end":169.31,"sentiment":"neutral","sentiment_score":-0.11157431205113728},{"text":"All net worth does reach out to the fund manager, and the fund manager just gives us a confirmation date.","start":171.29001,"end":176.415,"sentiment":"neutral","sentiment_score":-0.06397422160953284},{"text":"That's as far as we can go.","start":177.83499,"end":179.535,"sentiment":"neutral","sentiment_score":-0.09370262920856476},{"text":"We can't really escalate it or have a deeper dive into it.","start":179.675,"end":183.535,"sentiment":"neutral","sentiment_score":-0.1363453126202027},{"text":"In terms of the request, we'll be able to see when the request was lodged and that sort of stuff, but, yeah, that's as far as we can go.","start":185.19499,"end":191.96,"sentiment":"neutral","sentiment_score":-0.011012767987518475}],"sentiment":"neutral","sentiment_score":-0.059516053463161835,"channel":1,"num_words":71,"start":167.93001,"end":191.96},{"sentences":[{"text":"And, like, estimated time frames, is it sort of around that ten to fourteen business days and, like,","start":191.94,"end":196.98001,"sentiment":"neutral","sentiment_score":-0.0005386190281973945}],"sentiment":"neutral","sentiment_score":-0.0005386190281973945,"channel":0,"num_words":18,"start":191.94,"end":196.98001},{"sentences":[{"text":"So","start":196.98,"end":197.48,"sentiment":"neutral","sentiment_score":-0.006296366453170776}],"sentiment":"neutral","sentiment_score":-0.006296366453170776,"channel":1,"num_words":1,"start":196.98,"end":197.48},{"sentences":[{"text":"finalizing","start":196.98001,"end":197.48001,"sentiment":"neutral","sentiment_score":0.004917734302580357}],"sentiment":"neutral","sentiment_score":0.004917734302580357,"channel":0,"num_words":1,"start":196.98001,"end":197.48001},{"sentences":[{"text":"yeah.","start":198.82,"end":199.32,"sentiment":"neutral","sentiment_score":0.0017704423516988754}],"sentiment":"neutral","sentiment_score":0.0017704423516988754,"channel":1,"num_words":1,"start":198.82,"end":199.32},{"sentences":[{"text":"generally?","start":198.98001,"end":199.48001,"sentiment":"neutral","sentiment_score":0.002848964184522629}],"sentiment":"neutral","sentiment_score":0.002848964184522629,"channel":0,"num_words":1,"start":198.98001,"end":199.48001},{"sentences":[{"text":"Yeah.","start":199.46,"end":199.78,"sentiment":"neutral","sentiment_score":0.0059340838342905045},{"text":"Roughly.","start":199.78,"end":200.28,"sentiment":"neutral","sentiment_score":0.004047882277518511},{"text":"So yeah.","start":200.34,"end":201.14,"sentiment":"neutral","sentiment_score":0.05743613466620445},{"text":"Correct.","start":201.14,"end":201.54001,"sentiment":"neutral","sentiment_score":0.11364943534135818},{"text":"So in general, managed funds usually do it within that time frame.","start":201.54001,"end":205.065,"sentiment":"neutral","sentiment_score":0.06361838368078072}],"sentiment":"neutral","sentiment_score":0.05893672205617323,"channel":1,"num_words":17,"start":199.46,"end":205.065},{"sentences":[{"text":"Some managed funds take months, for example, but the general consent consensus is, like like you mentioned, ten to fourteen business days usually.","start":205.145,"end":213.565,"sentiment":"neutral","sentiment_score":0.02763906574767569},{"text":"It's usually also mentioned in the PDF of whatever managed fund it may be, but, yeah, you are correct.","start":214.66501,"end":220.8,"sentiment":"neutral","sentiment_score":0.03928139521495292}],"sentiment":"neutral","sentiment_score":0.032905833840015386,"channel":1,"num_words":42,"start":205.145,"end":220.8},{"sentences":[{"text":"Yeah.","start":221.86,"end":222.18,"sentiment":"neutral","sentiment_score":0.09166565537452698},{"text":"That that's not a problem, man.","start":222.18,"end":223.46,"sentiment":"neutral","sentiment_score":0.18582740177710852},{"text":"Yeah.","start":223.46,"end":223.7,"sentiment":"neutral","sentiment_score":0.1609925478696823},{"text":"I figured that was the case.","start":223.7,"end":224.74,"sentiment":"neutral","sentiment_score":0.13721486926078796},{"text":"I just said I would check for the the client, but, yeah, confirm","start":224.74,"end":228.5,"sentiment":"neutral","sentiment_score":0.08784409956290172}],"sentiment":"neutral","sentiment_score":0.12344018976997446,"channel":0,"num_words":27,"start":221.86,"end":228.5},{"sentences":[{"text":"Yep.","start":228.32,"end":228.82,"sentiment":"neutral","sentiment_score":0.038848161697387695}],"sentiment":"neutral","sentiment_score":0.038848161697387695,"channel":1,"num_words":1,"start":228.32,"end":228.82},{"sentences":[{"text":"my suspicion.","start":228.5,"end":229.14,"sentiment":"neutral","sentiment_score":0.04041128419339657},{"text":"So that's more than fine.","start":229.14,"end":230.36,"sentiment":"neutral","sentiment_score":0.2679105520248413},{"text":"That's all good,","start":230.72295,"end":231.36295,"sentiment":"positive","sentiment_score":0.37082884709040326}],"sentiment":"neutral","sentiment_score":0.2532861869782209,"channel":0,"num_words":10,"start":228.5,"end":231.36295},{"sentences":[{"text":"No","start":231.2,"end":231.7,"sentiment":"neutral","sentiment_score":0.2049751579761505}],"sentiment":"neutral","sentiment_score":0.2049751579761505,"channel":1,"num_words":1,"start":231.2,"end":231.7},{"sentences":[{"text":"mate.","start":231.36295,"end":231.68294,"sentiment":"neutral","sentiment_score":0.09728993475437164},{"text":"Thanks for your time today.","start":231.68294,"end":233.04294,"sentiment":"positive","sentiment_score":0.43440417647361756},{"text":"I'll let you get back to it.","start":233.04294,"end":234.42294,"sentiment":"neutral","sentiment_score":0.22777245938777924}],"sentiment":"neutral","sentiment_score":0.2972090794489934,"channel":0,"num_words":13,"start":231.36295,"end":234.42294},{"sentences":[{"text":"problem.","start":234.43294,"end":234.93294,"sentiment":"neutral","sentiment_score":0.19517773389816284},{"text":"Thank you for calling.","start":235.39294,"end":236.11295,"sentiment":"positive","sentiment_score":0.5524697005748749},{"text":"Have a wonderful day.","start":236.11295,"end":237.17294,"sentiment":"positive","sentiment_score":0.6110313311219215}],"sentiment":"positive","sentiment_score":0.5387979845205942,"channel":1,"num_words":9,"start":234.43294,"end":237.17294},{"sentences":[{"text":"Cheers, mate.","start":237.36295,"end":237.92294,"sentiment":"positive","sentiment_score":0.705262690782547},{"text":"Thanks.","start":237.92294,"end":238.24294,"sentiment":"positive","sentiment_score":0.8228003978729248},{"text":"Bye.","start":238.24294,"end":238.74294,"sentiment":"neutral","sentiment_score":-0.08219543099403381}],"sentiment":"positive","sentiment_score":0.5377825871109962,"channel":0,"num_words":4,"start":237.36295,"end":238.74294}]},"summary":{"result":"success","short":"A representative from Net logistic calls to confirm the status of a mutual client's account and provides the necessary login details. The representative also asks for confirmation of the client's information and provides an estimated timeframe for the request. The call ends with the representative thanking the caller and saying goodbye."},"intents":{"segments":[{"text":"Thank you for calling Netwealth. Please be advised. Your calls may be recorded for training and compliance purposes. Please inform the operator if you do not wish to have your call recorded. We would like to remind you that any login details you provide during this call are confidential and should not be shared with anyone else.","start_word":1,"end_word":57,"intents":[{"intent":"Instruct callers","confidence_score":0.0003486762}]},{"text":"I just said to the client that I would follow-up for him.","start_word":303,"end_word":314,"intents":[{"intent":"Follow-up for client","confidence_score":0.024986714}]},{"text":"I was just wondering on your end if you can see anything more than that in regards to the trade on when it will go through or when it'd be finalized. And I know that, obviously, with Benoit, it might take a a bit of time, but do you get any additional information that we can't see?","start_word":333,"end_word":389,"intents":[{"intent":"Gather additional information","confidence_score":0.07975849}]},{"text":"In terms of the request, we'll be able to see when the request was lodged and that sort of stuff, but, yeah, that's as far as we can go. And, like, estimated time frames, is it sort of around that ten to fourteen business days and, like, So finalizing yeah. generally?","start_word":432,"end_word":482,"intents":[{"intent":"Confirm client's request","confidence_score":0.00091576285}]},{"text":"And, like, estimated time frames, is it sort of around that ten to fourteen business days and, like, So finalizing yeah.","start_word":461,"end_word":481,"intents":[{"intent":"Determine timeframes for finalizing","confidence_score":0.00023359484}]},{"text":"my suspicion. So that's more than fine.","start_word":570,"end_word":576,"intents":[{"intent":"Confirm client's suspicion","confidence_score":0.18229192}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Netwealth. Please be advised. Your calls may be recorded for training and compliance purposes. Please inform the operator if you do not wish to have your call recorded. We would like to remind you that any login details you provide during this call are confidential and should not be shared with anyone else. Keeping your login details private helps ensure the security of your account. If you require assistance logging in to your account, help setting up multifactor authentication, or would like information about adding multiple usernames to view the same account with separate login credentials. Press 6. Please select from one of the following options. If you are an adviser, press 1. If your call is in relation to an existing wealthy Thank you for your patience. If you'd prefer not to wait on hold, you can press 2 at any time to request a callback, and one of our team members will return your call as soon as possible. Alternatively, you can stay on the line to remain in the queue.","start_word":0,"end_word":176,"sentiment":"neutral","sentiment_score":-0.01348438300192356},{"text":"We appreciate your understanding. Good afternoon.","start_word":177,"end_word":182,"sentiment":"positive","sentiment_score":0.34542834758758545},{"text":"You're speaking with Abby from Netwealth Investments. How can I help? Hi, Abby. It's Carl calling from OQ Financial. This is in regards to a mutual client. If I can give you their member number? Yes, please. Pardon me? Oh, sorry. It's just going back out of it. 0001099339. Just bear with me a moment. Yeah, Ben. Could you just confirm the client's full name? Yep. Zoran Linnadovich. Yeah. Ben, can I just get the adviser code and the adviser name? No Bear with me. Sorry. It's just loading up. So the adviser code is 10882, and it's Severiano Datta. That one's easy.","start_word":183,"end_word":285,"sentiment":"neutral","sentiment_score":0.04778109863400459},{"text":"Thank you for that, Zach.","start_word":286,"end_word":290,"sentiment":"positive","sentiment_score":0.5609399676322937},{"text":"So Now the I know there's pending trades on this account. I just said to the client that I would follow-up for him. Now I know it hasn't, like, fully been processed yet, and it does have, like, an indicative confirmation date. I was just wondering on your end if you can see anything more than that in regards to the trade on when it will go through or when it'd be finalized. And I know that, obviously, with Benoit, it might take a a bit of time, but do you get any additional information that we can't see? Actually, we don't. All net worth does reach out to the fund manager, and the fund manager just gives us a confirmation date. That's as far as we can go. We can't really escalate it or have a deeper dive into it. In terms of the request, we'll be able to see when the request was lodged and that sort of stuff, but, yeah, that's as far as we can go. And, like, estimated time frames, is it sort of around that ten to fourteen business days and, like, So finalizing yeah. generally? Yeah. Roughly. So yeah. Correct. So in general, managed funds usually do it within that time frame. Some managed funds take months, for example, but the general consent consensus is, like like you mentioned, ten to fourteen business days usually. It's usually also mentioned in the PDF of whatever managed fund it may be, but, yeah, you are correct. Yeah. That that's not a problem, man. Yeah. I figured that was the case. I just said I would check for the the client, but, yeah, confirm Yep. my suspicion. So that's more than fine. That's all good, No mate.","start_word":291,"end_word":581,"sentiment":"neutral","sentiment_score":0.01560170993951383},{"text":"Thanks for your time today.","start_word":582,"end_word":586,"sentiment":"positive","sentiment_score":0.4437196850776672},{"text":"I'll let you get back to it. problem.","start_word":587,"end_word":594,"sentiment":"neutral","sentiment_score":0.22889959812164307},{"text":"Thank you for calling. Have a wonderful day. Cheers, mate. Thanks. Bye.","start_word":595,"end_word":606,"sentiment":"positive","sentiment_score":0.6335961620012919}],"average":{"sentiment":"neutral","sentiment_score":0.04537154730561254}}}}