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morning, Ethel. I'm good. How are you? From where? Is this an ITIL number from India, is it?\n\nIs this an ITIL number from India? Yeah. Unfortunately, we can't help you with that. We're not the same company. We're a different network.\n\nYou'll need to call India or who whoever you got it from, customer care so they can but if you're outside of if you're outside of India, it's not gonna get connected. You can only do that when you're inside the country. But that's what I'm saying. You need to call India. We can't help you.\n\nNo. We're we're not the same company. We're a different company. I don't know what the numbers are. Just Google it.\n\nNo. Well, you're in Australia, not in India. I'm sorry. We can't help you. Yeah.\n\nThat's right. You need to be in India to get that sort of help. Yeah. Well, unfortunately, you'll have to look up India customer care in Google or something like that. Okay.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good morning, Ethel.","start":0.96,"end":2.1,"sentiment":"positive","sentiment_score":0.3448878526687622},{"text":"I'm good.","start":4.24,"end":4.7999997,"sentiment":"positive","sentiment_score":0.44970765709877014},{"text":"How are you?","start":4.7999997,"end":5.54,"sentiment":"neutral","sentiment_score":0.22207118570804596},{"text":"From where?","start":9.04,"end":9.78,"sentiment":"neutral","sentiment_score":-0.0013092788867652416},{"text":"Is this an ITIL number from India, is it?","start":17.145,"end":19.564999,"sentiment":"neutral","sentiment_score":-0.09144866735570961}],"sentiment":"neutral","sentiment_score":0.09340188765016041,"num_words":19,"start":0.96,"end":19.564999},{"sentences":[{"text":"Is this an ITIL number from India?","start":20.425,"end":22.365,"sentiment":"neutral","sentiment_score":-0.02838288194366864},{"text":"Yeah.","start":23.465,"end":23.705,"sentiment":"neutral","sentiment_score":-0.06873106211423874},{"text":"Unfortunately, we can't help you with that.","start":23.705,"end":25.305,"sentiment":"negative","sentiment_score":-0.3418410675866263},{"text":"We're not the same company.","start":25.305,"end":26.425,"sentiment":"neutral","sentiment_score":-0.23798043727874757},{"text":"We're a different network.","start":26.425,"end":27.645,"sentiment":"neutral","sentiment_score":-0.28615158051252365}],"sentiment":"neutral","sentiment_score":-0.20811696738625565,"num_words":24,"start":20.425,"end":27.645},{"sentences":[{"text":"You'll need to call India or who whoever you got it from, customer care so they can but if you're outside of if you're outside of India, it's not gonna get connected.","start":28.55,"end":38.41,"sentiment":"neutral","sentiment_score":-0.20907368836924434},{"text":"You can only do that when you're inside the country.","start":38.79,"end":41.29,"sentiment":"neutral","sentiment_score":-0.1097943790256977},{"text":"But that's what I'm saying.","start":43.614998,"end":44.495,"sentiment":"neutral","sentiment_score":-0.15190553069114685},{"text":"You need to call India.","start":44.495,"end":45.535,"sentiment":"neutral","sentiment_score":-0.23108818233013154},{"text":"We can't help you.","start":45.535,"end":46.755,"sentiment":"neutral","sentiment_score":-0.27079814299941063}],"sentiment":"neutral","sentiment_score":-0.19261540991387197,"num_words":56,"start":28.55,"end":46.755},{"sentences":[{"text":"No.","start":48.495,"end":48.995,"sentiment":"neutral","sentiment_score":-0.19989141821861267},{"text":"We're we're not the same company.","start":49.535,"end":51.375,"sentiment":"neutral","sentiment_score":-0.18501238524913788},{"text":"We're a different company.","start":51.375,"end":52.254997,"sentiment":"neutral","sentiment_score":-0.180166594684124},{"text":"I don't know what the numbers are.","start":52.254997,"end":53.875,"sentiment":"neutral","sentiment_score":-0.19141552703721182},{"text":"Just Google it.","start":55.5,"end":56.56,"sentiment":"neutral","sentiment_score":-0.07297312716643016}],"sentiment":"neutral","sentiment_score":-0.17092667520046234,"num_words":21,"start":48.495,"end":56.56},{"sentences":[{"text":"No.","start":57.74,"end":58.14,"sentiment":"neutral","sentiment_score":-0.13145525753498075},{"text":"Well, you're in Australia, not in India.","start":58.14,"end":59.9,"sentiment":"neutral","sentiment_score":-0.0872009854231562},{"text":"I'm sorry.","start":59.9,"end":60.3,"sentiment":"neutral","sentiment_score":-0.07778636366128922},{"text":"We can't help you.","start":60.3,"end":61.34,"sentiment":"neutral","sentiment_score":-0.1101582832634449},{"text":"Yeah.","start":61.34,"end":61.58,"sentiment":"neutral","sentiment_score":-0.026494542136788368}],"sentiment":"neutral","sentiment_score":-0.09097083720068137,"num_words":15,"start":57.74,"end":61.58},{"sentences":[{"text":"That's right.","start":61.58,"end":62.3,"sentiment":"neutral","sentiment_score":-0.023462235927581787},{"text":"You need to be in India to get that sort of help.","start":62.3,"end":64.72,"sentiment":"neutral","sentiment_score":-0.11767703667283058},{"text":"Yeah.","start":71.225006,"end":71.545006,"sentiment":"neutral","sentiment_score":-0.09463467448949814},{"text":"Well, unfortunately, you'll have to look up India customer care in Google or something like that.","start":71.545006,"end":77.565,"sentiment":"neutral","sentiment_score":-0.19661478698253632},{"text":"Okay.","start":79.465004,"end":79.785,"sentiment":"neutral","sentiment_score":0.0950884222984314}],"sentiment":"neutral","sentiment_score":-0.14388849237002432,"num_words":32,"start":61.58,"end":79.785},{"sentences":[{"text":"Bye.","start":79.785,"end":80.285,"sentiment":"neutral","sentiment_score":0.05790949612855911}],"sentiment":"neutral","sentiment_score":0.05790949612855911,"num_words":1,"start":79.785,"end":80.285}]}}]},{"alternatives":[{"transcript":"Morning. How are you? I'm calling from. I bought a Airtel card when I was in there. I paid $4,000 4,000 rupees for a year. And it's not working now. I don't know. Yeah. So no. No. I'm a sorry? I have Indian number, but it's not getting connected. That's what I'm saying. So do you have a number? Because I'm trying to ring a number. They're not helping. Oh, so there's no one in here to help me because I yeah. I'm in Australia. Yes. Wow. I paid 4,000 rupees for one year, and it only worked for one month and it's not working anymore. Yeah. Okay. No worries. 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How are you? I'm calling from. I bought a Airtel card when I was in there. I paid $4,000 4,000 rupees for a year.\n\nAnd it's not working now. I don't know. Yeah. So no. No.\n\nI'm a sorry? I have Indian number, but it's not getting connected. That's what I'm saying. So do you have a number? Because I'm trying to ring a number.\n\nThey're not helping. Oh, so there's no one in here to help me because I yeah. I'm in Australia. Yes. Wow.\n\nI paid 4,000 rupees for one year, and it only worked for one month and it's not working anymore. Yeah. Okay. No worries. 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That's right. You need to be in India to get that sort of help.\n\nChannel 1: Wow. I paid 4,000 rupees for one year, and it only worked for one month and it's not working anymore.\n\nChannel 0: Yeah. Well, unfortunately, you'll\n\nChannel 1: Yeah.\n\nChannel 0: have to look up India customer care in Google or something like that.\n\nChannel 1: Okay. No worries. Thank you.\n\nChannel 0: Okay. 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right.","start":61.58,"end":62.3,"sentiment":"neutral","sentiment_score":-0.023462235927581787},{"text":"You need to be in India to get that sort of help.","start":62.3,"end":64.72,"sentiment":"neutral","sentiment_score":-0.11767703667283058}],"sentiment":"neutral","sentiment_score":-0.09903623027106126,"channel":0,"num_words":15,"start":61.34,"end":64.72},{"sentences":[{"text":"Wow.","start":65.61,"end":65.93,"sentiment":"neutral","sentiment_score":-0.18818244338035583},{"text":"I paid 4,000 rupees for one year, and it only worked for one month and it's not working anymore.","start":65.93,"end":71.19294,"sentiment":"neutral","sentiment_score":-0.26335726050954117}],"sentiment":"neutral","sentiment_score":-0.2595985196530819,"channel":1,"num_words":20,"start":65.61,"end":71.19294},{"sentences":[{"text":"Yeah.","start":71.225006,"end":71.545006,"sentiment":"neutral","sentiment_score":-0.09463467448949814},{"text":"Well, unfortunately, 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worries.","start":78.23294,"end":78.71294,"sentiment":"neutral","sentiment_score":0.07345207594335079},{"text":"Thank you.","start":78.71294,"end":79.45294,"sentiment":"neutral","sentiment_score":0.15261200815439224}],"sentiment":"neutral","sentiment_score":0.09321323186159133,"channel":1,"num_words":5,"start":77.67294,"end":79.45294},{"sentences":[{"text":"Okay.","start":79.465004,"end":79.785,"sentiment":"neutral","sentiment_score":0.0950884222984314},{"text":"Bye.","start":79.785,"end":80.285,"sentiment":"neutral","sentiment_score":0.05790949612855911}],"sentiment":"neutral","sentiment_score":0.07649895921349525,"channel":0,"num_words":2,"start":79.465004,"end":80.285}]},"summary":{"result":"success","short":"The customer is trying to get help with a Airtel card that only worked for one month and is not working. The agent tells the customer that they are not the same company as Australia and that they need to call India customer care for assistance. The customer is unable to pay for one year and the agent advises them to look up customer care in Google."},"intents":{"segments":[{"text":"Is this And an ITIL it's not number working from India, now. is I don't it?","start_word":35,"end_word":50,"intents":[{"intent":"Confirm itil number","confidence_score":0.1266473},{"intent":"Confirm itil number","confidence_score":0.13931964},{"intent":"Confirm itil number","confidence_score":0.076084845},{"intent":"Confirm itil number","confidence_score":0.09358168},{"intent":"Confirm itil number","confidence_score":0.0060792686}]},{"text":"So do you have a number?","start_word":152,"end_word":157,"intents":[{"intent":"Provide itil contact number","confidence_score":0.0031903705},{"intent":"Clarify iranian contact number","confidence_score":0.000002429999},{"intent":"Determine connection number","confidence_score":0.0000027507115}]}]},"sentiments":{"segments":[{"text":"Good morning, Ethel. Morning.","start_word":0,"end_word":3,"sentiment":"positive","sentiment_score":0.34754371643066406},{"text":"How are you?","start_word":4,"end_word":6,"sentiment":"neutral","sentiment_score":0.30595630407333374},{"text":"I'm good.","start_word":7,"end_word":8,"sentiment":"positive","sentiment_score":0.4495066702365875},{"text":"How are you? I'm calling from. From where? I bought a Airtel card when I was in there. I paid $4,000 4,000 rupees for a year. Is this And an ITIL it's not number working from India, now. is I don't it? know. Is this an ITIL number from India? Yeah. Yeah.","start_word":9,"end_word":60,"sentiment":"neutral","sentiment_score":-0.03196217492222786},{"text":"Unfortunately, we can't help you with that.","start_word":61,"end_word":67,"sentiment":"negative","sentiment_score":-0.33929985761642456},{"text":"We're not the same company. We're a different network. So You'll need to call India or who whoever you got it from, customer care so they can but no. if No. you're I'm outside a of if you're outside of India, it's not gonna get connected. You can sorry? only do that when you're inside I have the country. Indian number, but it's not getting connected. That's what I'm saying. But that's what I'm saying. You need to call India. We can't help you. So do you have a number? Because I'm trying to No. ring a number. They're not helping. We're we're not the same company. We're a different company. I don't know what the numbers are. Oh, Just so Google there's it. no one in here to help me because No. I Well, you're in Australia, not in India. I'm yeah. sorry. I'm We can't in help Australia. you. Yes. Yeah. That's right. You need to be in India to get that sort of help. Wow. I paid 4,000 rupees for one year, and it only worked for one month and it's not working anymore. Yeah. Well, unfortunately, you'll Yeah. have to look up India customer care in Google or something like that. Okay. No worries. Thank you. Okay. Bye.","start_word":68,"end_word":279,"sentiment":"neutral","sentiment_score":-0.15913879871368408}],"average":{"sentiment":"neutral","sentiment_score":-0.11881388450155451}}}}