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sir. Good morning. This is Abby. I'm calling from Technical One in Springfield, Brisbane. I wanted to make sure that I'm calling the right person.\n\nIs this Christopher Horner in blank co Horner dot com? Right? Right. Right. So Danielle from Techno One asked me to reach out to you, sir.\n\nI wanted to make sure that this is correct because I have a note here, that we've spoken with you in the past. It shows that you're No. It shows here that you're coming up for an IT review towards the middle of this year, which IT review towards the middle of this year, which is this month. Is that correct or no? Daniel wants to reach out to confirm about it.\n\nThat's why he wants me to confirm it with you. I will just let him call you for the specifics. Don't worry. I will make it easy for you, sir. I will let him call you to confirm.\n\nI'll let him know.","paragraphs":[{"sentences":[{"text":"Hi, sir.","start":3.84,"end":4.4,"sentiment":"neutral","sentiment_score":0.18063489347696304},{"text":"Good morning.","start":4.4,"end":4.88,"sentiment":"neutral","sentiment_score":0.28631508350372314},{"text":"This is Abby.","start":4.88,"end":5.68,"sentiment":"neutral","sentiment_score":0.19629819691181183},{"text":"I'm calling from Technical One in Springfield, Brisbane.","start":5.68,"end":8.98,"sentiment":"neutral","sentiment_score":0.10888835322111845},{"text":"I wanted to make sure that I'm calling the right person.","start":9.5199995,"end":11.7,"sentiment":"neutral","sentiment_score":0.06574450534853069}],"sentiment":"neutral","sentiment_score":0.11988811266536896,"num_words":26,"start":3.84,"end":11.7},{"sentences":[{"text":"Is this Christopher Horner in blank co Horner dot com?","start":11.92,"end":18.785,"sentiment":"neutral","sentiment_score":0.019478083215653898},{"text":"Right?","start":18.785,"end":19.285,"sentiment":"neutral","sentiment_score":0.025135057047009468},{"text":"Right.","start":19.425,"end":19.665,"sentiment":"neutral","sentiment_score":0.04217531532049179},{"text":"Right.","start":19.665,"end":20.065,"sentiment":"neutral","sentiment_score":0.04331429302692413},{"text":"So Danielle from Techno One asked me to reach out to you, sir.","start":20.065,"end":23.265,"sentiment":"neutral","sentiment_score":0.06262175710155414}],"sentiment":"neutral","sentiment_score":0.04305724384119877,"num_words":26,"start":11.92,"end":23.265},{"sentences":[{"text":"I wanted to make sure that this is correct because I have a note here, that we've spoken with you in the past.","start":23.265,"end":30.06,"sentiment":"neutral","sentiment_score":0.0406675614092661},{"text":"It shows that you're No.","start":30.76,"end":38.76,"sentiment":"neutral","sentiment_score":-0.03823800832033157},{"text":"It shows here that you're coming up for an IT review towards the middle of this year, which IT review towards the middle of this year, which is this month.","start":38.76,"end":49.635,"sentiment":"neutral","sentiment_score":-0.04990200481067101},{"text":"Is that correct or no?","start":49.774998,"end":51.555,"sentiment":"neutral","sentiment_score":-0.034373481571674344},{"text":"Daniel wants to reach out to confirm about it.","start":55.350002,"end":59.27,"sentiment":"neutral","sentiment_score":0.06239347760048178}],"sentiment":"neutral","sentiment_score":-0.0050447553189264405,"num_words":72,"start":23.265,"end":59.27},{"sentences":[{"text":"That's why he wants me to confirm it with you.","start":59.27,"end":61.850002,"sentiment":"neutral","sentiment_score":0.08010145351290703},{"text":"I will just let him call you for the specifics.","start":62.550003,"end":65.53,"sentiment":"neutral","sentiment_score":0.04909094236791134},{"text":"Don't worry.","start":75.516945,"end":75.836945,"sentiment":"neutral","sentiment_score":-0.04041135869920254},{"text":"I will make it easy for you, sir.","start":75.836945,"end":77.75694,"sentiment":"neutral","sentiment_score":0.2124551683664322},{"text":"I will let him call you to confirm.","start":77.75694,"end":80.09694,"sentiment":"neutral","sentiment_score":0.07701563648879528}],"sentiment":"neutral","sentiment_score":0.09281230737504206,"num_words":38,"start":59.27,"end":80.09694},{"sentences":[{"text":"I'll let him know.","start":86.39694,"end":87.19194,"sentiment":"neutral","sentiment_score":0.14461763575673103}],"sentiment":"neutral","sentiment_score":0.14461763575673103,"num_words":4,"start":86.39694,"end":87.19194}]}}]},{"alternatives":[{"transcript":"Good morning. This is Christopher. Yes. It is. Yeah. Yeah. What in regards to because this sounds what what what have you spoken to us in the past? What what are you trying to sell? I IT. Alright. So for what what what type of IT? Okay. Yeah. But what IT services do you provide? I'm sorry. I I I don't no. I don't recall the any conversations. Can you no. Please. I'm okay. I don't need any more calls, so please don't call me. Okay. Thank 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This is Christopher. Yes. It is. Yeah.\n\nYeah. What in regards to because this sounds what what what have you spoken to us in the past? What what are you trying to sell? I IT. Alright.\n\nSo for what what what type of IT? Okay. Yeah. But what IT services do you provide? I'm sorry.\n\nI I I don't no. I don't recall the any conversations. Can you no. Please. I'm okay.\n\nI don't need any more calls, so please don't call me. Okay. 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This is Christopher.\n\nChannel 0: Hi, sir. Good morning. This is Abby. I'm calling from Technical One in Springfield, Brisbane. I wanted to make sure that I'm calling the right person.\n\nIs this Christopher Horner\n\nChannel 1: Yes. It\n\nChannel 0: in\n\nChannel 1: is.\n\nChannel 0: blank co Horner dot\n\nChannel 1: Yeah.\n\nChannel 0: com? Right?\n\nChannel 1: Yeah.\n\nChannel 0: Right. Right. So Danielle from Techno One asked me to reach out to you, sir. I wanted to make sure that this is correct because I have a note here, that we've spoken with you in the past. It shows\n\nChannel 1: What\n\nChannel 0: that\n\nChannel 1: in\n\nChannel 0: you're\n\nChannel 1: regards to because this sounds what what what have you spoken to us in the past? 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sorry.","start":69.71,"end":70.35,"sentiment":"neutral","sentiment_score":-0.19766898453235626},{"text":"I I I don't no.","start":70.35,"end":71.39,"sentiment":"neutral","sentiment_score":-0.30791733264923093},{"text":"I don't recall the any conversations.","start":71.39,"end":73.33,"sentiment":"neutral","sentiment_score":-0.25300276279449463}],"sentiment":"neutral","sentiment_score":-0.15394847299016656,"channel":1,"num_words":21,"start":66.35,"end":73.33},{"sentences":[{"text":"Don't worry.","start":75.516945,"end":75.836945,"sentiment":"neutral","sentiment_score":-0.04041135869920254},{"text":"I will make it easy for you, sir.","start":75.836945,"end":77.75694,"sentiment":"neutral","sentiment_score":0.2124551683664322},{"text":"I will let him call you to 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The agent, Abby, asks about the type of IT services Christopher is interested in and confirms that he will let the right person call him to confirm. The call ends with Abby telling Christopher not to call again."},"intents":{"segments":[{"text":"This is Christopher. Hi, sir. Good morning. This is Abby. I'm calling from Technical One in Springfield, Brisbane. I wanted to make sure that I'm calling the right person. Is this Christopher Horner Yes. It in is. blank co Horner dot Yeah. com? Right?","start_word":2,"end_word":45,"intents":[{"intent":"Provide contact information","confidence_score":0.004742596}]},{"text":"Is this Christopher Horner Yes.","start_word":31,"end_word":35,"intents":[{"intent":"Confirm identity","confidence_score":0.86916834},{"intent":"Confirm identity","confidence_score":0.3206881},{"intent":"Confirm identity","confidence_score":0.20577641}]},{"text":"It in is. blank co Horner dot Yeah. com? Right?","start_word":36,"end_word":45,"intents":[{"intent":"Confirm address","confidence_score":0.0709985},{"intent":"Confirm address","confidence_score":0.064885154},{"intent":"Confirm spelling","confidence_score":0.0012500454},{"intent":"Confirm information","confidence_score":0.071854465}]},{"text":"No.","start_word":114,"end_word":114,"intents":[{"intent":"Offer clarification","confidence_score":0.018421844}]},{"text":"I don't need any more calls, so please don't call me. Okay.","start_word":236,"end_word":247,"intents":[{"intent":"Request no further calls","confidence_score":0.0310076}]}]},"sentiments":{"segments":[{"text":"Good morning. This is Christopher. Hi, sir. Good morning. This is Abby. I'm calling from Technical One in Springfield, Brisbane. I wanted to make sure that I'm calling the right person. Is this Christopher Horner Yes. It in is. blank co Horner dot Yeah. com? Right? Yeah. Right. Right. So Danielle from Techno One asked me to reach out to you, sir. I wanted to make sure that this is correct because I have a note here, that we've spoken with you in the past. It shows What that in you're regards to because this sounds what what what have you spoken to us in the past? What what are you trying to sell? No. It shows here that you're coming up for an IT review towards I the middle of this year, IT. which IT review towards the middle of this year, which is this month. Is that Alright. correct So for or what no? what what type of IT? Daniel wants to reach out to confirm about it. That's why he wants me to confirm it with you. I will just let him call you for Okay. the specifics. Yeah. But what IT services do you provide? I'm sorry. I I I don't no. I don't recall the any conversations. Don't worry. I will make it easy for you, sir. I will let him call you to confirm. Can you no. Please. I'm okay.","start_word":0,"end_word":235,"sentiment":"neutral","sentiment_score":0.003660620888695121},{"text":"I don't need any more calls, so please don't call me.","start_word":236,"end_word":246,"sentiment":"negative","sentiment_score":-0.4842449128627777},{"text":"Okay. Thank you. I'll let him know.","start_word":247,"end_word":253,"sentiment":"neutral","sentiment_score":0.1495233178138733}],"average":{"sentiment":"neutral","sentiment_score":-0.015090215513562748}}}}