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And are you looking for a Supa network, clean home network? Supa. Okay. So, technically, if you would like to apply for a connection, our ordering process should be done online through our official website, curtal.net.au. You will be able to see our different plans and prices on the website. And then once we proceed we receive your order order receipt, we will go ahead and process the connection that you're requesting for. From the site, you will see the options for your preferred plan and the prices, and also our routers if you would like to purchase our routers. Yes. Our ordering process should be done through the website. Once we receive your order, our As long as your router is compatible, you can use it. TPG router. Okay. Because from our end, we do have the compatibility indicated from f t t p. One moment. Let me just check here. Okay? So if your router is NBN type f t t p fixed wireless HFC f t t n slash, So it should be compatible. So this FTTP are using triple PoE authentication. Yeah. Sure. Anyway, once we receive and activated your order and service, our tech team will check your router if it's compatible or not. Okay? Alright. Sure. Thank you. Have a good one. 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Good afternoon. Thank you so much for calling your account. How may I help you today? Oh, I'm so sorry.\n\nYou cut off. How may I help you today? Oh, a new connection. Okay. And are you looking for a Supa network, clean home network?\n\nSupa. Okay. So, technically, if you would like to apply for a connection, our ordering process should be done online through our official website, curtal.net.au. You will be able to see our different plans and prices on the website. And then once we proceed we receive your order order receipt, we will go ahead and process the connection that you're requesting for.\n\nFrom the site, you will see the options for your preferred plan and the prices, and also our routers if you would like to purchase our routers. Yes. Our ordering process should be done through the website. Once we receive your order, our As long as your router is compatible, you can use it. TPG router.\n\nOkay. Because from our end, we do have the compatibility indicated from f t t p. 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should be done through the website.","start":80.51,"end":83.229996,"sentiment":"neutral","sentiment_score":0.04426460237138801},{"text":"Once we receive your order, our As long as your router is compatible, you can use it.","start":83.229996,"end":103.925,"sentiment":"neutral","sentiment_score":0.06057566524866749},{"text":"TPG router.","start":108.409996,"end":109.549995,"sentiment":"neutral","sentiment_score":0.029113970696926117}],"sentiment":"neutral","sentiment_score":0.08785293392637479,"num_words":56,"start":61.44,"end":109.549995},{"sentences":[{"text":"Okay.","start":110.009995,"end":110.509995,"sentiment":"neutral","sentiment_score":0.1122923195362091},{"text":"Because from our end, we do have the compatibility indicated from f t t p.","start":111.049995,"end":123.835,"sentiment":"neutral","sentiment_score":0.07957289035742482},{"text":"One moment.","start":123.835,"end":124.395004,"sentiment":"neutral","sentiment_score":0.00620467821136117},{"text":"Let me just check 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I'm I'm looking for a new connection to get I'm looking for a new connection. I'm looking for a new connection to get. Yeah. Super.\n\nMhmm. Alright. I already have it out there. So it's FFTP connection. So what is the plan?\n\nSo you guys only do on the website. No one does it on the cord. Yeah? So the FFTP one is which the system is already we have IQNet. I mean, the previous tenant used to have an IQNet.\n\nI can still get connection from you guys. Right? Yeah. That's a new router, which is TPG router. Yep.\n\nYeah. But how do I check if my router is eligible or more? Yes. Yes. Mhmm.\n\nMhmm. Okay. Alright. So oh, good. I'll just check with the website.\n\nAlright. I'll check that one.","paragraphs":[{"sentences":[{"text":"Hey.","start":6.8799996,"end":7.2,"sentiment":"neutral","sentiment_score":0.03146319463849068},{"text":"I'm I'm looking for a new connection to get I'm looking for a new connection.","start":7.2,"end":16.805,"sentiment":"neutral","sentiment_score":0.002850253983494137},{"text":"I'm looking for a new connection to get.","start":17.025,"end":19.205,"sentiment":"neutral","sentiment_score":-0.004655611119233072},{"text":"Yeah.","start":21.265,"end":21.765,"sentiment":"neutral","sentiment_score":0.03960531949996948},{"text":"Super.","start":25.985,"end":26.485,"sentiment":"neutral","sentiment_score":0.06783241033554077}],"sentiment":"neutral","sentiment_score":0.005554224818174939,"num_words":26,"start":6.8799996,"end":26.485},{"sentences":[{"text":"Mhmm.","start":41.829998,"end":42.329998,"sentiment":"neutral","sentiment_score":0.07130131125450134},{"text":"Alright.","start":61.6,"end":62.1,"sentiment":"neutral","sentiment_score":0.09458588063716888},{"text":"I already have it out there.","start":71.064995,"end":72.104996,"sentiment":"neutral","sentiment_score":0.08228292254110177},{"text":"So it's FFTP connection.","start":72.104996,"end":74.265,"sentiment":"neutral","sentiment_score":0.028602043632417917},{"text":"So what is the plan?","start":74.265,"end":75.405,"sentiment":"neutral","sentiment_score":-0.00014661811292171484}],"sentiment":"neutral","sentiment_score":0.045485871241373176,"num_words":17,"start":41.829998,"end":75.405},{"sentences":[{"text":"So you guys only do on the website.","start":75.465,"end":77.225,"sentiment":"neutral","sentiment_score":-0.09923538193106651},{"text":"No one does it on the cord.","start":77.225,"end":78.505,"sentiment":"neutral","sentiment_score":-0.20975399017333984},{"text":"Yeah?","start":78.505,"end":79.005,"sentiment":"neutral","sentiment_score":-0.03297344967722893},{"text":"So the FFTP one is which the system is already we have IQNet.","start":84.26,"end":92.020004,"sentiment":"neutral","sentiment_score":0.04466325037467938},{"text":"I mean, the previous tenant used to have an IQNet.","start":92.020004,"end":94.44,"sentiment":"neutral","sentiment_score":0.059582552686333654}],"sentiment":"neutral","sentiment_score":-0.028684273194999266,"num_words":39,"start":75.465,"end":94.44},{"sentences":[{"text":"I can still get connection from you guys.","start":94.915,"end":100.494995,"sentiment":"neutral","sentiment_score":0.07347296504303813},{"text":"Right?","start":101.895,"end":102.395,"sentiment":"neutral","sentiment_score":0.036631472408771515},{"text":"Yeah.","start":103.795,"end":104.034996,"sentiment":"neutral","sentiment_score":0.09444954246282578},{"text":"That's a new router, which is TPG router.","start":104.034996,"end":106.615,"sentiment":"neutral","sentiment_score":0.08945326134562492},{"text":"Yep.","start":110.16,"end":110.66,"sentiment":"neutral","sentiment_score":0.12661634385585785}],"sentiment":"neutral","sentiment_score":0.0821635352545663,"num_words":19,"start":94.915,"end":110.66},{"sentences":[{"text":"Yeah.","start":116.32,"end":116.72,"sentiment":"neutral","sentiment_score":0.052130792289972305},{"text":"But how do I check if my router is eligible or more?","start":116.72,"end":120.020004,"sentiment":"neutral","sentiment_score":0.012145394381756583},{"text":"Yes.","start":130.605,"end":131.105,"sentiment":"neutral","sentiment_score":0.032729264348745346},{"text":"Yes.","start":131.88501,"end":132.38501,"sentiment":"neutral","sentiment_score":0.03669734299182892},{"text":"Mhmm.","start":135.42,"end":135.92,"sentiment":"neutral","sentiment_score":0.02787059359252453}],"sentiment":"neutral","sentiment_score":0.01844829536275938,"num_words":16,"start":116.32,"end":135.92},{"sentences":[{"text":"Mhmm.","start":139.58,"end":140.08,"sentiment":"neutral","sentiment_score":0.03565335273742676},{"text":"Okay.","start":144.94,"end":145.44,"sentiment":"neutral","sentiment_score":0.01628711074590683},{"text":"Alright.","start":146.94,"end":147.44,"sentiment":"neutral","sentiment_score":0.11227679252624512},{"text":"So oh, good.","start":147.58,"end":149.42,"sentiment":"neutral","sentiment_score":0.21414620677630106},{"text":"I'll just check with the website.","start":149.42,"end":150.8,"sentiment":"neutral","sentiment_score":0.11666403338313103}],"sentiment":"neutral","sentiment_score":0.12555333971977234,"num_words":12,"start":139.58,"end":150.8},{"sentences":[{"text":"Alright.","start":163.35493,"end":163.85493,"sentiment":"neutral","sentiment_score":0.10021501779556274},{"text":"I'll check that one.","start":164.31493,"end":165.45493,"sentiment":"neutral","sentiment_score":0.09581880643963814}],"sentiment":"neutral","sentiment_score":0.09669804871082306,"num_words":5,"start":163.35493,"end":165.45493}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hey. I'm I'm looking for a new connection to get\n\nChannel 0: Oh, I'm so sorry. You cut off.\n\nChannel 1: I'm\n\nChannel 0: How\n\nChannel 1: looking\n\nChannel 0: may I\n\nChannel 1: for\n\nChannel 0: help\n\nChannel 1: a\n\nChannel 0: you\n\nChannel 1: new\n\nChannel 0: today?\n\nChannel 1: connection. I'm looking for\n\nChannel 0: Oh,\n\nChannel 1: a new connection to get.\n\nChannel 0: a new connection. Okay.\n\nChannel 1: Yeah.\n\nChannel 0: And are you looking for a Supa network, clean home\n\nChannel 1: Super.\n\nChannel 0: network? Supa. Okay. So, technically, if you would like to apply for a connection, our ordering process should be done online through our official website, curtal.net.au. You will\n\nChannel 1: Mhmm.\n\nChannel 0: be able to see our different plans and prices on the website. And then once we proceed we receive your order order receipt, we will go ahead and process the connection that you're requesting for. From\n\nChannel 1: Alright.\n\nChannel 0: the site, you will see the options for your preferred plan and the prices, and also our routers if you would like to purchase our routers.\n\nChannel 1: I already have it out there. So it's FFTP connection. So what is the plan? So you guys only do on the website. No one does it on the cord.\n\nYeah?\n\nChannel 0: Yes. Our ordering process should be done through the website. Once we receive your\n\nChannel 1: So\n\nChannel 0: order,\n\nChannel 1: the FFTP\n\nChannel 0: our\n\nChannel 1: one is which the system is already we have IQNet. I mean, the previous tenant used to have an IQNet. I can still get connection from you\n\nChannel 0: As long as your\n\nChannel 1: guys.\n\nChannel 0: router is\n\nChannel 1: Right?\n\nChannel 0: compatible, you can use it.\n\nChannel 1: Yeah. That's a new router, which is TPG router.\n\nChannel 0: TPG router. Okay.\n\nChannel 1: Yep.\n\nChannel 0: Because from our end, we do have the compatibility\n\nChannel 1: Yeah. But\n\nChannel 0: indicated\n\nChannel 1: how do\n\nChannel 0: from\n\nChannel 1: I check if my router is eligible or more?\n\nChannel 0: f t t p. One moment. Let me just check here. Okay? So if your router is NBN type f\n\nChannel 1: Yes.\n\nChannel 0: t t p fixed\n\nChannel 1: Yes.\n\nChannel 0: wireless HFC f t t n slash,\n\nChannel 1: Mhmm.\n\nChannel 0: So it should be compatible. So this\n\nChannel 1: Mhmm.\n\nChannel 0: FTTP are using triple PoE\n\nChannel 1: Okay.\n\nChannel 0: authentication.\n\nChannel 1: Alright. So oh, good. I'll just check with the website.\n\nChannel 0: Yeah. Sure. Anyway, once we receive and activated your order and service, our tech team will check your router if it's compatible or not. Okay?\n\nChannel 1: Alright. I'll check that\n\nChannel 0: Alright.\n\nChannel 1: one.\n\nChannel 0: Sure. Thank you. Have a good one. 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that","start":164.31493,"end":164.95493,"sentiment":"neutral","sentiment_score":0.08392307658990224}],"sentiment":"neutral","sentiment_score":0.08799606189131737,"channel":1,"num_words":4,"start":163.35493,"end":164.95493},{"sentences":[{"text":"Alright.","start":164.86494,"end":165.36494,"sentiment":"neutral","sentiment_score":0.113005593419075}],"sentiment":"neutral","sentiment_score":0.113005593419075,"channel":0,"num_words":1,"start":164.86494,"end":165.36494},{"sentences":[{"text":"one.","start":164.95493,"end":165.45493,"sentiment":"neutral","sentiment_score":0.13150599598884585}],"sentiment":"neutral","sentiment_score":0.13150599598884585,"channel":1,"num_words":1,"start":164.95493,"end":165.45493},{"sentences":[{"text":"Sure.","start":165.98494,"end":166.38493,"sentiment":"positive","sentiment_score":0.35367217659950256},{"text":"Thank you.","start":166.38493,"end":167.10493,"sentiment":"positive","sentiment_score":0.6295792162418365},{"text":"Have a good one.","start":167.10493,"end":168.16493,"sentiment":"positive","sentiment_score":0.6038938164710999},{"text":"Bye bye.","start":169.26494,"end":170.08493,"sentiment":"neutral","sentiment_score":0.2327665388584137}],"sentiment":"positive","sentiment_score":0.49932655029826695,"channel":0,"num_words":9,"start":165.98494,"end":170.08493}]},"summary":{"result":"success","short":"The customer calls to inquire about a new connection to get a internet connection. The agent explains that the ordering process will be online and that the customer will receive an order receipt once they complete the process. The agent also explains that the customer's router is compatible with F fiber and provides instructions on how to activate it."},"intents":{"segments":[{"text":"I'm I'm looking for a new connection to get Oh, I'm so sorry. You cut off. I'm How looking may I for help a you new today? connection. I'm looking for Oh, a new connection to get. a new connection. Okay. Yeah.","start_word":18,"end_word":59,"intents":[{"intent":"Confirm connection","confidence_score":0.000627882}]},{"text":"So, technically, if you would like to apply for a connection, our ordering process should be done online through our official website, curtal.net.au. You will Mhmm.","start_word":74,"end_word":99,"intents":[{"intent":"Apply for connection","confidence_score":0.76917404}]},{"text":"So, technically, if you would like to apply for a connection, our ordering process should be done online through our official website, curtal.net.au. You will Mhmm. be able to see our different plans and prices on the website. And then once we proceed we receive your order order receipt, we will go ahead and process the connection that you're requesting for. From Alright.","start_word":74,"end_word":136,"intents":[{"intent":"Process connection","confidence_score":0.23830467}]},{"text":"So what is the plan?","start_word":173,"end_word":177,"intents":[{"intent":"Provide plan details","confidence_score":0.0018931142}]},{"text":"So you guys only do on the website. No one does it on the cord. Yeah?","start_word":178,"end_word":193,"intents":[{"intent":"Express confusion about website","confidence_score":0.000038362083}]},{"text":"compatible, you can use it. Yeah.","start_word":248,"end_word":253,"intents":[{"intent":"Verify router compatibility","confidence_score":0.012434745},{"intent":"Check router compatibility","confidence_score":0.052715305}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.3100103735923767},{"text":"Good afternoon. Thank you so much for calling your account. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.665809154510498},{"text":"Hey. I'm I'm looking for a new connection to get Oh, I'm so sorry. You cut off. I'm How looking may I for help a you new today? connection. I'm looking for Oh, a new connection to get. a new connection. Okay. Yeah. And are you looking for a Supa network, clean home Super. network? Supa. Okay. So, technically, if you would like to apply for a connection, our ordering process should be done online through our official website, curtal.net.au. You will Mhmm. be able to see our different plans and prices on the website. And then once we proceed we receive your order order receipt, we will go ahead and process the connection that you're requesting for. From Alright. the site, you will see the options for your preferred plan and the prices, and also our routers if you would like to purchase our routers. I already have it out there. So it's FFTP connection. So what is the plan? So you guys only do on the website. No one does it on the cord. Yeah? Yes. Our ordering process should be done through the website. Once we receive your So order, the FFTP our one is which the system is already we have IQNet. I mean, the previous tenant used to have an IQNet. I can still get connection from you As long as your guys. router is Right? compatible, you can use it. Yeah. That's a new router, which is TPG router. TPG router. Okay. Yep. Because from our end, we do have the compatibility Yeah. But indicated how do from I check if my router is eligible or more? f t t p. One moment. Let me just check here. Okay? So if your router is NBN type f Yes. t t p fixed Yes. wireless HFC f t t n slash, Mhmm. So it should be compatible. So this Mhmm. FTTP are using triple PoE Okay. authentication. Alright. So oh, good. I'll just check with the website. Yeah. Sure. Anyway, once we receive and activated your order and service, our tech team will check your router if it's compatible or not. Okay? Alright. I'll check that Alright. one.","start_word":17,"end_word":379,"sentiment":"neutral","sentiment_score":0.0497478943205241},{"text":"Sure. Thank you. Have a good one.","start_word":380,"end_word":386,"sentiment":"positive","sentiment_score":0.5585507750511169},{"text":"Bye bye.","start_word":387,"end_word":388,"sentiment":"neutral","sentiment_score":0.26074549555778503}],"average":{"sentiment":"neutral","sentiment_score":0.08327538912851631}}}}