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Oh, okay. Alright. Yep. Hello?\n\nGood morning there. This is Ross with Techlum. How are you, ma'am? Great. I can hear you now.\n\nOkay. Mhmm. Okay. Yeah. Sure.\n\nYou can. Uh-huh. Sure. So, Bill, the first thing would be... We would really appreciate if you can just send us an email with all the details.\n\nAnd, yeah, I can then help you out with that. You can send us, an email on sales@techconsystems.com.au. And... Yep. We can...\n\nYep. Sales at techcom systems. Ross. Yep. Ross from Techcom.\n\nR o, double s. No worries. Looking forward for email. Mhmm. 100 percent.\n\nMhmm. Yeah. Sure. 100%. We'll try to get it sorted today.\n\nSo no worries. Alright. Looking forward to it. Thanks, Bill. Thanks for the chat.\n\nCheers. 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I have a caller named Bill Manderley on the line, wanting to request help to get a subscription renewed for a WatchGuard Firebox device. Hello? Yes. Good. Thank you. Sorry. It's not a very good line. Are you... Is... Can you hear me okay? Okay. My name is Bill. I am a information technology MSP, and I've recently taken on a new customer. They have a... I don't know how old it is, but they have a Firebox t 45. Now I I inherited this device, and the subscription services have expired. So I want to renew those. Can I do that through you? Okay. How do I go about doing this? I I will say I have an account at Firebox and I spent two days trying to go through their sales, but they've been absolutely hopeless. Hopeless they just don't return phone calls. So I thought it might be best to go out to a reseller. Okay. Just send it through to sales. And what... So it really is a bad line. It really is a bad line. What was your name? Ross? R o, s s? Okay, Ross. I will send an email shortly. 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I have a caller named Bill Manderley on the line, wanting to request help to get a subscription renewed for a WatchGuard Firebox device. Hello? Yes. Good.\n\nThank you. Sorry. It's not a very good line. Are you... Is...\n\nCan you hear me okay? Okay. My name is Bill. I am a information technology MSP, and I've recently taken on a new customer. They have a...\n\nI don't know how old it is, but they have a Firebox t 45. Now I I inherited this device, and the subscription services have expired. So I want to renew those. Can I do that through you? Okay.\n\nHow do I go about doing this? I I will say I have an account at Firebox and I spent two days trying to go through their sales, but they've been absolutely hopeless. Hopeless they just don't return phone calls. So I thought it might be best to go out to a reseller. Okay.\n\nJust send it through to sales. And what... So it really is a bad line. It really is a bad line. What was your name?\n\nRoss? R o, s s? Okay, Ross. I will send an email shortly. I'll give you the end user.\n\nI'll give you the I'll give you the serial number of the device. And if you can get back to me if if you can get back to me, Ross, as soon as possible. The subscription service is apparently expired in May. I got a three day extension. I've got a a temporary license for three days.\n\nThat expires tomorrow. So I would like to get this sorted out today if possible. Okay. That email will be on its way shortly. Great.\n\nThank you, Rose. Cheers. 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I have a caller named Bill Manderley on the line, wanting to request help to get a subscription renewed for a WatchGuard Firebox device.\n\nChannel 0: Oh, okay. Alright. Yep.\n\nChannel 1: Hello?\n\nChannel 0: Hello? Good morning there.\n\nChannel 1: Yes.\n\nChannel 0: This is Ross with Techlum. How are you, ma'am?\n\nChannel 1: Good. Thank you. Sorry.\n\nChannel 0: Great.\n\nChannel 1: It's not a very good line. Are you... Is... Can you hear me okay?\n\nChannel 0: I can hear you now.\n\nChannel 1: Okay. My name is Bill. I am a information technology MSP, and I've recently taken on a new customer. They have a... I don't know how old it is, but they have a Firebox t 45.\n\nChannel 0: Okay.\n\nChannel 1: Now I I inherited this device, and\n\nChannel 0: Mhmm.\n\nChannel 1: the subscription services have expired. So I want to\n\nChannel 0: Okay.\n\nChannel 1: renew those. Can I do that through you?\n\nChannel 0: Yeah. Sure. You can.\n\nChannel 1: Okay. How do I go about doing this? I I will say I have an account at Firebox and I spent two days trying to\n\nChannel 0: Uh-huh.\n\nChannel 1: go through their sales, but they've been absolutely hopeless. Hopeless they just don't return phone calls. So I thought it might be best to go out to a reseller.\n\nChannel 0: Sure. So, Bill, the first thing would be... We would really appreciate if you can just send us an email with all the details. And, yeah, I can then help you out with that. You can send\n\nChannel 1: Okay.\n\nChannel 0: us, an email on sales@techconsystems.com.au.\n\nChannel 1: Just\n\nChannel 0: And...\n\nChannel 1: send\n\nChannel 0: Yep.\n\nChannel 1: it through to\n\nChannel 0: We\n\nChannel 1: sales.\n\nChannel 0: can... Yep. Sales at\n\nChannel 1: And what...\n\nChannel 0: techcom systems.\n\nChannel 1: So it really is a bad line. It really is a bad line. What was your name?\n\nChannel 0: Ross. Yep. Ross from Techcom.\n\nChannel 1: Ross? R o, s s?\n\nChannel 0: R o, double\n\nChannel 1: Okay, Ross. I will send an email shortly.\n\nChannel 0: s. No\n\nChannel 1: I'll\n\nChannel 0: worries.\n\nChannel 1: give you\n\nChannel 0: Looking\n\nChannel 1: the\n\nChannel 0: forward\n\nChannel 1: end user.\n\nChannel 0: for email.\n\nChannel 1: I'll give you the\n\nChannel 0: Mhmm.\n\nChannel 1: I'll give you the serial number of the device. And if you can get back to me if if you can get back to me, Ross, as soon as possible. The\n\nChannel 0: 100\n\nChannel 1: subscription\n\nChannel 0: percent.\n\nChannel 1: service is apparently expired in May. I got a three day extension. I've got a a temporary license for three days. That expires tomorrow. So I would like to get this sorted out today if possible.\n\nChannel 0: Mhmm. Yeah. Sure. 100%. We'll try to get it sorted today.\n\nSo no worries.\n\nChannel 1: Okay. That email will be on its way shortly.\n\nChannel 0: Alright. Looking forward to it. Thanks, Bill. Thanks for\n\nChannel 1: Great.\n\nChannel 0: the chat.\n\nChannel 1: Thank you, Rose.\n\nChannel 0: Cheers.\n\nChannel 1: Cheers.\n\nChannel 0: Bye for now.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.24,"end":2.74,"sentiment":"neutral","sentiment_score":0.01664164662361145}],"sentiment":"neutral","sentiment_score":0.01664164662361145,"channel":0,"num_words":1,"start":2.24,"end":2.74},{"sentences":[{"text":"Hello.","start":3.1999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.026278570294380188},{"text":"I have a caller named Bill Manderley on the line, wanting to request help to get a subscription renewed for a WatchGuard Firebox device.","start":3.84,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.05019722956543168}],"sentiment":"neutral","sentiment_score":0.04924048319458962,"channel":1,"num_words":25,"start":3.1999998,"end":14.0199995},{"sentences":[{"text":"Oh, 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is apparently expired in May.","start":164.02,"end":166.74,"sentiment":"neutral","sentiment_score":-0.1732719416419665},{"text":"I got a three day extension.","start":166.74,"end":169.8,"sentiment":"neutral","sentiment_score":-0.16225961595773697},{"text":"I've got a a temporary license for three days.","start":170.90001,"end":173.46,"sentiment":"neutral","sentiment_score":-0.1478324747747845},{"text":"That expires tomorrow.","start":173.46,"end":174.90001,"sentiment":"neutral","sentiment_score":-0.14192145069440207},{"text":"So I would like to get this sorted out today if 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worries.","start":181.74,"end":183.795,"sentiment":"neutral","sentiment_score":0.16383927563826242}],"sentiment":"neutral","sentiment_score":0.16383927563826242,"channel":0,"num_words":3,"start":181.74,"end":183.795},{"sentences":[{"text":"Okay.","start":183.405,"end":183.905,"sentiment":"neutral","sentiment_score":0.197964146733284},{"text":"That email will be on its way shortly.","start":184.845,"end":187.425,"sentiment":"neutral","sentiment_score":0.25586118176579475}],"sentiment":"neutral","sentiment_score":0.24942817787329355,"channel":1,"num_words":9,"start":183.405,"end":187.425},{"sentences":[{"text":"Alright.","start":188.675,"end":189.155,"sentiment":"neutral","sentiment_score":0.2352508306503296},{"text":"Looking forward to it.","start":189.155,"end":190.61499,"sentiment":"positive","sentiment_score":0.39895980805158615},{"text":"Thanks, Bill.","start":190.83499,"end":191.815,"sentiment":"positive","sentiment_score":0.47530460357666016},{"text":"Thanks for","start":192.275,"end":192.83499,"sentiment":"positive","sentiment_score":0.6561658978462219}],"sentiment":"positive","sentiment_score":0.4548923406336043,"channel":0,"num_words":9,"start":188.675,"end":192.83499},{"sentences":[{"text":"Great.","start":192.765,"end":193.14294,"sentiment":"positive","sentiment_score":0.6350452899932861}],"sentiment":"positive","sentiment_score":0.6350452899932861,"channel":1,"num_words":1,"start":192.765,"end":193.14294},{"sentences":[{"text":"the chat.","start":192.83499,"end":193.415,"sentiment":"positive","sentiment_score":0.46112148463726044}],"sentiment":"positive","sentiment_score":0.46112148463726044,"channel":0,"num_words":2,"start":192.83499,"end":193.415},{"sentences":[{"text":"Thank you, Rose.","start":193.30295,"end":194.04294,"sentiment":"positive","sentiment_score":0.49313316742579144}],"sentiment":"positive","sentiment_score":0.49313316742579144,"channel":1,"num_words":3,"start":193.30295,"end":194.04294},{"sentences":[{"text":"Cheers.","start":195.395,"end":195.715,"sentiment":"positive","sentiment_score":0.4620567560195923}],"sentiment":"positive","sentiment_score":0.4620567560195923,"channel":0,"num_words":1,"start":195.395,"end":195.715},{"sentences":[{"text":"Cheers.","start":195.70294,"end":196.20294,"sentiment":"neutral","sentiment_score":0.3107445240020752}],"sentiment":"neutral","sentiment_score":0.3107445240020752,"channel":1,"num_words":1,"start":195.70294,"end":196.20294},{"sentences":[{"text":"Bye for now.","start":195.715,"end":196.69499,"sentiment":"neutral","sentiment_score":0.1668697198232015}],"sentiment":"neutral","sentiment_score":0.1668697198232015,"channel":0,"num_words":3,"start":195.715,"end":196.69499},{"sentences":[{"text":"Bye.","start":196.42294,"end":196.92294,"sentiment":"neutral","sentiment_score":-0.08210136741399765}],"sentiment":"neutral","sentiment_score":-0.08210136741399765,"channel":1,"num_words":1,"start":196.42294,"end":196.92294}]},"summary":{"result":"success","short":"A customer named Bill Manderley requests help renewing his WatchGuard Firebox device and is directed to a sales representative from Tech consolidated. The representative explains that the customer's subscription has expired and offers to renew it through email. The customer provides details and the representative promises to send an email with the details and a new temporary license."},"intents":{"segments":[{"text":"I have a caller named Bill Manderley on the line, wanting to request help to get a subscription renewed for a WatchGuard Firebox device. Oh, okay.","start_word":2,"end_word":27,"intents":[{"intent":"Request subscription renewal","confidence_score":0.41175878}]},{"text":"us, an email on sales@techconsystems.com.au. Just And... send Yep.","start_word":229,"end_word":237,"intents":[{"intent":"Send email","confidence_score":0.40847838},{"intent":"Send email","confidence_score":0.10732596}]},{"text":"So it really is a bad line. It really is a bad line. What was your name? Ross.","start_word":251,"end_word":268,"intents":[{"intent":"Troubleshoot issue","confidence_score":0.013839859}]},{"text":"So I would like to get this sorted out today if possible.","start_word":365,"end_word":376,"intents":[{"intent":"Request resolution","confidence_score":0.0005622583}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. I have a caller named Bill Manderley on the line, wanting to request help to get a subscription renewed for a WatchGuard Firebox device. Oh, okay. Alright. Yep. Hello? Hello? Good morning there. Yes. This is Ross with Techlum. How are you, ma'am? Good. Thank you. Sorry. Great.","start_word":0,"end_word":49,"sentiment":"neutral","sentiment_score":0.10058508068323135},{"text":"It's not a very good line.","start_word":50,"end_word":55,"sentiment":"negative","sentiment_score":-0.575844407081604},{"text":"Are you... Is... Can you hear me okay? I can hear you now. Okay. My name is Bill. I am a information technology MSP, and I've recently taken on a new customer. They have a... I don't know how old it is, but they have a Firebox t 45. Okay. Now I I inherited this device, and Mhmm. the subscription services have expired. So I want to Okay. renew those. Can I do that through you? Yeah. Sure. You can. Okay. How do I go about doing this? I I will say I have an account at Firebox and I spent two days trying to Uh-huh.","start_word":56,"end_word":161,"sentiment":"neutral","sentiment_score":-0.042042698711156845},{"text":"go through their sales, but they've been absolutely hopeless. Hopeless they just don't return phone calls.","start_word":162,"end_word":177,"sentiment":"negative","sentiment_score":-0.489824503660202},{"text":"So I thought it might be best to go out to a reseller. Sure. So, Bill, the first thing would be... We would really appreciate if you can just send us an email with all the details. And, yeah, I can then help you out with that. You can send Okay. us, an email on sales@techconsystems.com.au. Just And... send Yep. it through to We sales. can... Yep. Sales at And what... techcom systems.","start_word":178,"end_word":250,"sentiment":"neutral","sentiment_score":-0.016272293684417256},{"text":"So it really is a bad line. It really is a bad line.","start_word":251,"end_word":263,"sentiment":"negative","sentiment_score":-0.6947762966156006},{"text":"What was your name? Ross. Yep. Ross from Techcom. Ross? R o, s s? R o, double Okay, Ross. I will send an email shortly. s. No I'll worries. give you Looking the forward end user. for email. I'll give you the Mhmm. I'll give you the serial number of the device. And if you can get back to me if if you can get back to me, Ross, as soon as possible. The 100 subscription percent. service is apparently expired in May. I got a three day extension. I've got a a temporary license for three days. That expires tomorrow. So I would like to get this sorted out today if possible. Mhmm. Yeah. Sure. 100%. We'll try to get it sorted today. So no worries. Okay. That email will be on its way shortly. Alright.","start_word":264,"end_word":400,"sentiment":"neutral","sentiment_score":0.0029839009512215853},{"text":"Looking forward to it. Thanks, Bill. Thanks for Great. the chat. Thank you, Rose. Cheers.","start_word":401,"end_word":415,"sentiment":"positive","sentiment_score":0.4823382794857025},{"text":"Cheers. Bye for now. Bye.","start_word":416,"end_word":420,"sentiment":"neutral","sentiment_score":0.21701323091983796}],"average":{"sentiment":"neutral","sentiment_score":-0.02248257926747769}}}}