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I'm just giving you a callback regarding your Internet connection, and I really do apologize if you've been experiencing slow Internet connection, but no worries. We'll work on it together, and I'll make sure that this will be taken care of. Okay? Thank you so much. I also received your email. Let me just re... Review it as well. Okay. So if that's... Just give me... But I've... It's fine. I've already have here your photo, so no worries. Okay. It has a red light, one... I mean, the router. This is for the NCD box. And one network. Okay. I'm so sorry for this trouble that you've been experiencing, Celeste. And I've checked with our network, and there's no maintenance scheduled in your location. So since you've already sent me the photos and also you've done troubleshooting, we'll go ahead and file a... I mean, file a ticket to Supa Network. Okay? Okay. So I just need some... You know, a specific or detailed information of how are you experiencing this Internet connection issue, please? Okay. One moment. And if I may ask you, since when did you experience no Internet? Is it really entirely no Internet connection? Is it not slow or intermittent? Totally no Internet connection. Correct? And since when did you experience this issue, cell phone? Today is the third day. Correct? Thank you so much. Just give me one second. Is it possible for you to do a... Or to run a speed test if you have a device wherein you can connect? Yeah. Are you seeing the Wi Fi with... Has a signal and exclamation point saying no Internet connection? Okay. Mhmm. Just give me one second, please. Give me one second. Let me try this one. I'll do some diagnostic line test on my end. Okay? Just give me one second. Can you check your Internet now? Is it possible for you to visit your apartment again? Is it still red? Hello, cell phone? Okay. So just give me one second. Okay. So for this one, since we've already have here your photos, the NTD box, router, NTD, and also the indicator lights. I'll go ahead and fill the ticket to our Supa network. We'll wait for their response, and we'll make sure we'll get back to you as soon as possible and as soon as we receive an update from them. Okay? Thank you so much. If I need further actions from you, I'll go ahead and call you back. Also, I'll also call you back if I receive a response or update from the Supa network team. Okay? They normally reply within one to two business days, but rest assured that once we receive a reply, we'll go ahead and provide you feedback as well With or without... Yes. We will compensate you. Mhmm. No worries. I'll take note everything here on your account, and we'll get back to you as soon as we get a response from the Supa network directly. This is going to be fixed soon. Since we're not seeing... I mean, since we're seeing here that your account is online and there's no Internet flow, this should be fixed by the Supa network team. Okay? Thank you so much. And anything else I can help you with for now? Thank you so much, Sophie. You have a great weekend, and rest assured that we'll go ahead and follow... Give you a follow-up callback or update. Thank you. Self pin. 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Hello? Hello, Celfin? Am I speaking with Celfin? Hello, Celfin.\n\nMy name is Mary, and I'm... Hi. My name is Mary, and I'm calling from Airtel. I'm just giving you a callback regarding your Internet connection, and I really do apologize if you've been experiencing slow Internet connection, but no worries. We'll work on it together, and I'll make sure that this will be taken care of.\n\nOkay? Thank you so much. I also received your email. Let me just re... Review it as well.\n\nOkay. So if that's... Just give me... But I've... It's fine.\n\nI've already have here your photo, so no worries. Okay. It has a red light, one... I mean, the router. This is for the NCD box.\n\nAnd one network. Okay. I'm so sorry for this trouble that you've been experiencing, Celeste. And I've checked with our network, and there's no maintenance scheduled in your location. So since you've already sent me the photos and also you've done troubleshooting, we'll go ahead and file a...\n\nI mean, file a ticket to Supa Network. Okay? Okay. So I just need some... You know, a specific or detailed information of how are you experiencing this Internet connection issue, please?\n\nOkay. One moment. And if I may ask you, since when did you experience no Internet? Is it really entirely no Internet connection? Is it not slow or intermittent?\n\nTotally no Internet connection. Correct? And since when did you experience this issue, cell phone? Today is the third day. Correct?\n\nThank you so much. Just give me one second. Is it possible for you to do a... Or to run a speed test if you have a device wherein you can connect? Yeah.\n\nAre you seeing the Wi Fi with... Has a signal and exclamation point saying no Internet connection? Okay. Mhmm. Just give me one second, please.\n\nGive me one second. Let me try this one. I'll do some diagnostic line test on my end. Okay? Just give me one second.\n\nCan you check your Internet now? Is it possible for you to visit your apartment again? Is it still red? Hello, cell phone? Okay.\n\nSo just give me one second. Okay. So for this one, since we've already have here your photos, the NTD box, router, NTD, and also the indicator lights. I'll go ahead and fill the ticket to our Supa network. We'll wait for their response, and we'll make sure we'll get back to you as soon as possible and as soon as we receive an update from them.\n\nOkay? Thank you so much. If I need further actions from you, I'll go ahead and call you back. Also, I'll also call you back if I receive a response or update from the Supa network team. Okay?\n\nThey normally reply within one to two business days, but rest assured that once we receive a reply, we'll go ahead and provide you feedback as well With or without... Yes. We will compensate you. Mhmm. No worries.\n\nI'll take note everything here on your account, and we'll get back to you as soon as we get a response from the Supa network directly. This is going to be fixed soon. Since we're not seeing... I mean, since we're seeing here that your account is online and there's no Internet flow, this should be fixed by the Supa network team. Okay?\n\nThank you so much. And anything else I can help you with for now? Thank you so much, Sophie. You have a great weekend, and rest assured that we'll go ahead and follow... Give you a follow-up callback or update.\n\nThank you. Self pin. Goodbye for now.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.0031855665147304535},{"text":"Hello?","start":6.3999996,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.004349484108388424},{"text":"Hello, Celfin?","start":7.7599998,"end":8.74,"sentiment":"neutral","sentiment_score":0.009981465060263872},{"text":"Am I speaking with Celfin?","start":9.28,"end":10.559999,"sentiment":"neutral","sentiment_score":0.010929778590798378},{"text":"Hello, Celfin.","start":10.559999,"end":11.46,"sentiment":"neutral","sentiment_score":0.022829624824225903}],"sentiment":"neutral","sentiment_score":0.011618738486008211,"num_words":11,"start":2.8799999,"end":11.46},{"sentences":[{"text":"My name is Mary, and I'm...","start":12.0,"end":13.94,"sentiment":"neutral","sentiment_score":0.017793054537226755},{"text":"Hi.","start":14.24,"end":14.74,"sentiment":"neutral","sentiment_score":0.023272641003131863},{"text":"My name is Mary, and I'm calling from Airtel.","start":14.805,"end":17.545,"sentiment":"neutral","sentiment_score":0.022549545185433492},{"text":"I'm just giving you a callback regarding your Internet connection, and I really do apologize if you've been experiencing slow Internet connection, but no worries.","start":18.485,"end":28.74,"sentiment":"neutral","sentiment_score":-0.11625840738415719},{"text":"We'll work on it together, and I'll make sure that this will be taken care of.","start":28.74,"end":33.54,"sentiment":"neutral","sentiment_score":0.04385806014761329}],"sentiment":"neutral","sentiment_score":-0.032837795567486366,"num_words":57,"start":12.0,"end":33.54},{"sentences":[{"text":"Okay?","start":33.54,"end":34.04,"sentiment":"neutral","sentiment_score":0.05759316682815552},{"text":"Thank you so much.","start":36.26,"end":37.4,"sentiment":"positive","sentiment_score":0.5117940381169319},{"text":"I also received your 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phone?","start":161.94499,"end":166.125,"sentiment":"neutral","sentiment_score":-0.06567061170935631},{"text":"Today is the third day.","start":174.43999,"end":175.87999,"sentiment":"neutral","sentiment_score":-0.028527966886758804},{"text":"Correct?","start":175.87999,"end":176.37999,"sentiment":"neutral","sentiment_score":-0.0028981193900108337}],"sentiment":"neutral","sentiment_score":-0.06984872778966314,"num_words":21,"start":156.185,"end":176.37999},{"sentences":[{"text":"Thank you so much.","start":178.76,"end":179.79999,"sentiment":"neutral","sentiment_score":0.2335577793419361},{"text":"Just give me one second.","start":179.79999,"end":181.18,"sentiment":"neutral","sentiment_score":0.0763643354177475},{"text":"Is it possible for you to do a...","start":203.54,"end":207.56,"sentiment":"neutral","sentiment_score":0.014385528629645705},{"text":"Or to run a speed test if you have a device wherein you can connect?","start":207.62,"end":213.64,"sentiment":"neutral","sentiment_score":-0.0005996371308962504},{"text":"Yeah.","start":218.325,"end":218.825,"sentiment":"neutral","sentiment_score":-0.014261196367442608}],"sentiment":"neutral","sentiment_score":0.04266306879281095,"num_words":33,"start":178.76,"end":218.825},{"sentences":[{"text":"Are you seeing the Wi Fi with...","start":223.285,"end":225.625,"sentiment":"neutral","sentiment_score":-0.04418114572763443},{"text":"Has a signal and exclamation point saying no Internet connection?","start":226.325,"end":231.8,"sentiment":"neutral","sentiment_score":-0.23777550011873244},{"text":"Okay.","start":234.42,"end":234.92,"sentiment":"neutral","sentiment_score":-0.03489816561341286},{"text":"Mhmm.","start":236.02,"end":236.52,"sentiment":"neutral","sentiment_score":-0.018992627039551735},{"text":"Just give me one second, please.","start":275.725,"end":277.74503,"sentiment":"neutral","sentiment_score":-0.010248951303462187}],"sentiment":"neutral","sentiment_score":-0.11209630087018013,"num_words":25,"start":223.285,"end":277.74503},{"sentences":[{"text":"Give me one second.","start":299.365,"end":300.16498,"sentiment":"neutral","sentiment_score":0.0015322754625231028},{"text":"Let me try this one.","start":300.16498,"end":302.345,"sentiment":"neutral","sentiment_score":0.014399640075862408},{"text":"I'll do some diagnostic line test on my end.","start":308.245,"end":312.16498,"sentiment":"neutral","sentiment_score":0.02235629926953051},{"text":"Okay?","start":312.16498,"end":312.56497,"sentiment":"neutral","sentiment_score":0.02248443476855755},{"text":"Just give me one second.","start":312.56497,"end":326.72,"sentiment":"neutral","sentiment_score":0.021524231508374216}],"sentiment":"neutral","sentiment_score":0.017059982831900317,"num_words":24,"start":299.365,"end":326.72},{"sentences":[{"text":"Can you check your Internet now?","start":383.92502,"end":385.785,"sentiment":"neutral","sentiment_score":0.023874557577073574},{"text":"Is it possible for you to visit your apartment again?","start":386.48502,"end":389.70502,"sentiment":"neutral","sentiment_score":0.0278494393453002},{"text":"Is it still red?","start":404.96,"end":406.18,"sentiment":"neutral","sentiment_score":-0.1617644652724266},{"text":"Hello, cell phone?","start":411.77502,"end":412.99503,"sentiment":"neutral","sentiment_score":-0.060383537163337074},{"text":"Okay.","start":419.93503,"end":420.43503,"sentiment":"neutral","sentiment_score":-0.0214960053563118}],"sentiment":"neutral","sentiment_score":-0.017831780792524416,"num_words":24,"start":383.92502,"end":420.43503},{"sentences":[{"text":"So just give me one 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team.","start":484.15,"end":489.99,"sentiment":"neutral","sentiment_score":0.05086809831360976},{"text":"Okay?","start":489.99,"end":490.49,"sentiment":"neutral","sentiment_score":-0.005473615601658821}],"sentiment":"neutral","sentiment_score":0.1178344334720781,"num_words":38,"start":478.47,"end":490.49},{"sentences":[{"text":"They normally reply within one to two business days, but rest assured that once we receive a reply, we'll go ahead and provide you feedback as well With or without...","start":494.51498,"end":507.24,"sentiment":"neutral","sentiment_score":0.050355684384703635},{"text":"Yes.","start":513.62,"end":514.12,"sentiment":"neutral","sentiment_score":0.03153757005929947},{"text":"We will compensate you.","start":514.26,"end":515.72,"sentiment":"neutral","sentiment_score":0.028325300198048353},{"text":"Mhmm.","start":518.26,"end":518.745,"sentiment":"neutral","sentiment_score":0.04522102698683739},{"text":"No worries.","start":518.90497,"end":519.645,"sentiment":"neutral","sentiment_score":0.0994323305785656}],"sentiment":"neutral","sentiment_score":0.04998934185622554,"num_words":38,"start":494.51498,"end":519.645},{"sentences":[{"text":"I'll take note everything here on your account, and we'll get back to you as soon as we get a response from the Supa network directly.","start":520.105,"end":528.345,"sentiment":"neutral","sentiment_score":0.09802638470696715},{"text":"This is going to be fixed soon.","start":528.345,"end":530.045,"sentiment":"neutral","sentiment_score":-0.18325023991721018},{"text":"Since we're not seeing...","start":531.92004,"end":533.22003,"sentiment":"neutral","sentiment_score":-0.21291331201791763},{"text":"I mean, since we're seeing here that your account is online and there's no Internet flow, this should be fixed by the Supa network 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Yes. Hi. Hi. Okay. Mhmm. Do you need me to be inside the apartment? It's just not working. That's all. Yes. Three days ago. This is the third day. Mhmm. Sorry? Yeah. That's what it's saying. The router is still showing red. Still no Internet. It's still red. Okay. How long will it take? So will I be compensated for the days that I don't have net... In in Wi Fi? Okay. Alright. That's all. Okay. 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Yes. Hi. Hi. Okay.\n\nMhmm. Do you need me to be inside the apartment? It's just not working. That's all. Yes.\n\nThree days ago. This is the third day. Mhmm. Sorry? Yeah.\n\nThat's what it's saying. The router is still showing red. Still no Internet. It's still red. Okay.\n\nHow long will it take? So will I be compensated for the days that I don't have net... In in Wi Fi? Okay. Alright.\n\nThat's all. Okay. Okay.","paragraphs":[{"sentences":[{"text":"Hello?","start":7.9199996,"end":8.32,"sentiment":"neutral","sentiment_score":0.006545602809637785},{"text":"Yes.","start":8.32,"end":8.82,"sentiment":"neutral","sentiment_score":0.018961578607559204},{"text":"Hi.","start":12.0,"end":12.48,"sentiment":"neutral","sentiment_score":0.02947980165481567},{"text":"Hi.","start":12.48,"end":12.98,"sentiment":"neutral","sentiment_score":0.02689496800303459},{"text":"Okay.","start":34.62,"end":35.12,"sentiment":"neutral","sentiment_score":0.14596906304359436}],"sentiment":"neutral","sentiment_score":0.045570202823728326,"num_words":5,"start":7.9199996,"end":35.12},{"sentences":[{"text":"Mhmm.","start":40.155,"end":40.655,"sentiment":"neutral","sentiment_score":0.057670582085847855},{"text":"Do you need me to be inside the apartment?","start":44.875,"end":47.695,"sentiment":"neutral","sentiment_score":-0.01743232748574681},{"text":"It's just not working.","start":125.755005,"end":127.295006,"sentiment":"negative","sentiment_score":-0.3621649071574211},{"text":"That's all.","start":127.435005,"end":128.335,"sentiment":"neutral","sentiment_score":-0.2480982542037964},{"text":"Yes.","start":159.195,"end":159.695,"sentiment":"neutral","sentiment_score":-0.035562895238399506}],"sentiment":"neutral","sentiment_score":-0.12233172926832647,"num_words":17,"start":40.155,"end":159.695},{"sentences":[{"text":"Three days ago.","start":167.05,"end":168.09001,"sentiment":"neutral","sentiment_score":-0.05634201069672903},{"text":"This is the third day.","start":168.09001,"end":169.63,"sentiment":"neutral","sentiment_score":-0.04846890047192574},{"text":"Mhmm.","start":176.74501,"end":177.24501,"sentiment":"neutral","sentiment_score":0.010971520096063614},{"text":"Sorry?","start":216.565,"end":217.065,"sentiment":"neutral","sentiment_score":-0.0380052775144577},{"text":"Yeah.","start":232.80501,"end":233.285,"sentiment":"neutral","sentiment_score":-0.17308034002780914}],"sentiment":"neutral","sentiment_score":-0.05558951199054718,"num_words":11,"start":167.05,"end":233.285},{"sentences":[{"text":"That's what it's saying.","start":233.285,"end":234.66501,"sentiment":"neutral","sentiment_score":-0.17393401265144348},{"text":"The router is still showing red.","start":395.155,"end":397.655,"sentiment":"neutral","sentiment_score":-0.22539806365966797},{"text":"Still no Internet.","start":405.97,"end":417.03,"sentiment":"neutral","sentiment_score":-0.12514008209109306},{"text":"It's still red.","start":417.525,"end":418.745,"sentiment":"neutral","sentiment_score":-0.1709919571876526},{"text":"Okay.","start":477.565,"end":478.065,"sentiment":"neutral","sentiment_score":0.10027523338794708}],"sentiment":"neutral","sentiment_score":-0.16683795982423952,"num_words":17,"start":233.285,"end":478.065},{"sentences":[{"text":"How long will it take?","start":491.1,"end":492.56,"sentiment":"neutral","sentiment_score":-0.03463445082306862},{"text":"So will I be compensated for the days that I don't have net...","start":506.315,"end":510.875,"sentiment":"neutral","sentiment_score":-0.1295862364081236},{"text":"In in Wi Fi?","start":510.875,"end":512.575,"sentiment":"neutral","sentiment_score":-0.031097321305423975},{"text":"Okay.","start":516.75,"end":517.25,"sentiment":"neutral","sentiment_score":0.038357727229595184},{"text":"Alright.","start":544.79004,"end":545.29004,"sentiment":"neutral","sentiment_score":0.2014189213514328}],"sentiment":"neutral","sentiment_score":-0.07260024850256741,"num_words":24,"start":491.1,"end":545.29004},{"sentences":[{"text":"That's all.","start":552.07,"end":552.97003,"sentiment":"neutral","sentiment_score":0.1995737999677658},{"text":"Okay.","start":564.645,"end":565.145,"sentiment":"neutral","sentiment_score":0.18990139663219452},{"text":"Okay.","start":569.3609,"end":569.8609,"sentiment":"neutral","sentiment_score":-0.09481065720319748}],"sentiment":"neutral","sentiment_score":0.12355958484113216,"num_words":4,"start":552.07,"end":569.8609}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello? Hello? Hello,\n\nChannel 1: Hello?\n\nChannel 0: Celfin?\n\nChannel 1: Yes.\n\nChannel 0: Am I speaking with Celfin? Hello, Celfin.\n\nChannel 1: Hi.\n\nChannel 0: My name is\n\nChannel 1: Hi.\n\nChannel 0: Mary, and I'm... Hi. My name is Mary, and I'm calling from Airtel. I'm just giving you a callback regarding your Internet connection, and I really do apologize if you've been experiencing slow Internet connection, but no worries. We'll work on it together, and I'll make sure that this will be taken care of.\n\nOkay?\n\nChannel 1: Okay.\n\nChannel 0: Thank you so much. I also received your email.\n\nChannel 1: Mhmm.\n\nChannel 0: Let me just re... Review it as well. Okay.\n\nChannel 1: Do you\n\nChannel 0: So\n\nChannel 1: need\n\nChannel 0: if\n\nChannel 1: me\n\nChannel 0: that's...\n\nChannel 1: to be inside the apartment?\n\nChannel 0: Just give me... But I've... It's fine. I've already have here your photo, so no worries. Okay.\n\nIt has a red light, one... I mean, the router. This is for the NCD box. And one network. Okay.\n\nI'm so sorry for this trouble that you've been experiencing, Celeste. And I've checked with our network, and there's no maintenance scheduled in your location. So since you've already sent me the photos and also you've done troubleshooting, we'll go ahead and file a... I mean, file a ticket to Supa Network. Okay?\n\nOkay. So I just need some... You know, a specific or detailed information of how are you experiencing this Internet connection issue, please?\n\nChannel 1: It's just not working. That's all.\n\nChannel 0: Okay. One moment. And if I may ask you, since when did you experience no Internet? Is it really entirely no Internet connection? Is it not slow or intermittent?\n\nTotally no Internet connection. Correct?\n\nChannel 1: Yes.\n\nChannel 0: And since when did you experience this issue, cell phone?\n\nChannel 1: Three days ago. This is the third day.\n\nChannel 0: Today is the third day. Correct?\n\nChannel 1: Mhmm.\n\nChannel 0: Thank you so much. Just give me one second. Is it possible for you to do a... Or to run a speed test if you have a device wherein you can connect?\n\nChannel 1: Sorry?\n\nChannel 0: Yeah. Are you seeing the Wi Fi with... Has a signal and exclamation point saying no Internet connection?\n\nChannel 1: Yeah. That's what it's saying.\n\nChannel 0: Okay. Mhmm. Just give me one second, please. Give me one second. Let me try this one.\n\nI'll do some diagnostic line test on my end. Okay? Just give me one second. Can you check your Internet now? Is it possible for you to visit your apartment again?\n\nChannel 1: The router is still showing red.\n\nChannel 0: Is it still red?\n\nChannel 1: Still\n\nChannel 0: Hello, cell phone?\n\nChannel 1: no Internet. It's still red.\n\nChannel 0: Okay. So just give me one second. Okay. So for this one, since we've already have here your photos, the NTD box, router, NTD, and also the indicator lights. I'll go ahead and fill the ticket to our Supa network.\n\nWe'll wait for their response, and we'll make sure we'll get back to you as soon as possible and as soon as we receive an update from them.\n\nChannel 1: Okay.\n\nChannel 0: Okay? Thank you so much. If I need further actions from you, I'll go ahead and call you back. Also, I'll also call you back if I receive a response or update from the Supa network team. Okay?\n\nChannel 1: How long will it take?\n\nChannel 0: They normally reply within one to two business days, but rest assured that once we receive a reply, we'll go ahead and provide you feedback as well With\n\nChannel 1: So will\n\nChannel 0: or without...\n\nChannel 1: I be compensated for the days that I don't have net... In in Wi Fi?\n\nChannel 0: Yes. We will compensate you.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm. No worries. I'll take note everything here on your account, and we'll get back to you as soon as we get a response from the Supa network directly. This is going to be fixed soon. Since we're not seeing...\n\nI mean, since we're seeing here that your account is online and there's no Internet flow, this should be fixed by the Supa network team. Okay?\n\nChannel 1: Alright.\n\nChannel 0: Thank you so much. And anything else I can help you with for now?\n\nChannel 1: That's all.\n\nChannel 0: Thank you so much, Sophie. You have a great weekend, and rest assured that we'll go ahead and follow... Give you a follow-up callback or update.\n\nChannel 1: Okay.\n\nChannel 0: Thank you. Self pin. Goodbye for now.\n\nChannel 1: Okay.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.0031855665147304535},{"text":"Hello?","start":6.3999996,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.004349484108388424},{"text":"Hello,","start":7.7599998,"end":8.24,"sentiment":"neutral","sentiment_score":0.005675380118191242}],"sentiment":"neutral","sentiment_score":0.00440347691377004,"channel":0,"num_words":3,"start":2.8799999,"end":8.24},{"sentences":[{"text":"Hello?","start":7.9199996,"end":8.32,"sentiment":"neutral","sentiment_score":0.006545602809637785}],"sentiment":"neutral","sentiment_score":0.006545602809637785,"channel":1,"num_words":1,"start":7.9199996,"end":8.32},{"sentences":[{"text":"Celfin?","start":8.24,"end":8.74,"sentiment":"neutral","sentiment_score":0.014287550002336502}],"sentiment":"neutral","sentiment_score":0.014287550002336502,"channel":0,"num_words":1,"start":8.24,"end":8.74},{"sentences":[{"text":"Yes.","start":8.32,"end":8.82,"sentiment":"neutral","sentiment_score":0.018961578607559204}],"sentiment":"neutral","sentiment_score":0.018961578607559204,"channel":1,"num_words":1,"start":8.32,"end":8.82},{"sentences":[{"text":"Am 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in Wi Fi?","start":510.875,"end":512.575,"sentiment":"neutral","sentiment_score":-0.031097321305423975}],"sentiment":"neutral","sentiment_score":-0.11278636020918688,"channel":1,"num_words":15,"start":506.795,"end":512.575},{"sentences":[{"text":"Yes.","start":513.62,"end":514.12,"sentiment":"neutral","sentiment_score":0.03153757005929947},{"text":"We will compensate you.","start":514.26,"end":515.72,"sentiment":"neutral","sentiment_score":0.028325300198048353}],"sentiment":"neutral","sentiment_score":0.028967754170298576,"channel":0,"num_words":5,"start":513.62,"end":515.72},{"sentences":[{"text":"Okay.","start":516.75,"end":517.25,"sentiment":"neutral","sentiment_score":0.038357727229595184}],"sentiment":"neutral","sentiment_score":0.038357727229595184,"channel":1,"num_words":1,"start":516.75,"end":517.25},{"sentences":[{"text":"Mhmm.","start":518.26,"end":518.745,"sentiment":"neutral","sentiment_score":0.04522102698683739},{"text":"No worries.","start":518.90497,"end":519.645,"sentiment":"neutral","sentiment_score":0.0994323305785656},{"text":"I'll take note everything here on your account, and we'll get back to you as soon as we get a response from the Supa network directly.","start":520.105,"end":528.345,"sentiment":"neutral","sentiment_score":0.09802638470696715},{"text":"This is going to be fixed soon.","start":528.345,"end":530.045,"sentiment":"neutral","sentiment_score":-0.18325023991721018},{"text":"Since we're not seeing...","start":531.92004,"end":533.22003,"sentiment":"neutral","sentiment_score":-0.21291331201791763}],"sentiment":"neutral","sentiment_score":0.01645916907582432,"channel":0,"num_words":40,"start":518.26,"end":533.22003},{"sentences":[{"text":"I mean, since we're seeing here that your account is online and there's no Internet flow, this should be fixed by the Supa network team.","start":533.28,"end":543.30005,"sentiment":"neutral","sentiment_score":-0.22713534474372865},{"text":"Okay?","start":543.52,"end":544.02,"sentiment":"neutral","sentiment_score":0.05645602196455002}],"sentiment":"neutral","sentiment_score":-0.21622798448571792,"channel":0,"num_words":26,"start":533.28,"end":544.02},{"sentences":[{"text":"Alright.","start":544.79004,"end":545.29004,"sentiment":"neutral","sentiment_score":0.2014189213514328}],"sentiment":"neutral","sentiment_score":0.2014189213514328,"channel":1,"num_words":1,"start":544.79004,"end":545.29004},{"sentences":[{"text":"Thank you so much.","start":546.695,"end":547.895,"sentiment":"positive","sentiment_score":0.5233156532049179},{"text":"And anything else I can help you with for now?","start":547.895,"end":550.315,"sentiment":"neutral","sentiment_score":0.3241115778684616}],"sentiment":"positive","sentiment_score":0.381027027964592,"channel":0,"num_words":14,"start":546.695,"end":550.315},{"sentences":[{"text":"That's all.","start":552.07,"end":552.97003,"sentiment":"neutral","sentiment_score":0.1995737999677658}],"sentiment":"neutral","sentiment_score":0.1995737999677658,"channel":1,"num_words":2,"start":552.07,"end":552.97003},{"sentences":[{"text":"Thank you so much, Sophie.","start":553.975,"end":555.515,"sentiment":"positive","sentiment_score":0.5491014748811722},{"text":"You have a great weekend, and rest assured that we'll go ahead and follow...","start":557.255,"end":560.875,"sentiment":"positive","sentiment_score":0.7418964611632484},{"text":"Give you a follow-up callback or update.","start":561.015,"end":563.79,"sentiment":"neutral","sentiment_score":0.0655124591929572}],"sentiment":"positive","sentiment_score":0.5227171171170014,"channel":0,"num_words":26,"start":553.975,"end":563.79},{"sentences":[{"text":"Okay.","start":564.645,"end":565.145,"sentiment":"neutral","sentiment_score":0.18990139663219452}],"sentiment":"neutral","sentiment_score":0.18990139663219452,"channel":1,"num_words":1,"start":564.645,"end":565.145},{"sentences":[{"text":"Thank you.","start":566.17,"end":566.81,"sentiment":"positive","sentiment_score":0.6546256244182587},{"text":"Self pin.","start":566.81,"end":567.61,"sentiment":"neutral","sentiment_score":0.21599988639354706},{"text":"Goodbye for now.","start":567.61,"end":568.75,"sentiment":"neutral","sentiment_score":0.10047208269437154}],"sentiment":"neutral","sentiment_score":0.29180960995810373,"channel":0,"num_words":7,"start":566.17,"end":568.75},{"sentences":[{"text":"Okay.","start":569.3609,"end":569.8609,"sentiment":"neutral","sentiment_score":-0.09481065720319748}],"sentiment":"neutral","sentiment_score":-0.09481065720319748,"channel":1,"num_words":1,"start":569.3609,"end":569.8609}]},"summary":{"result":"success","short":"A representative from Airtel calls Celfin to follow up on their internet connection issue. The representative apologizes for the trouble and asks for details about the issue. They fill a ticket to Supa Network and promise to call Celfin back with an update once they receive a response from the Supa network team. The representative also assures Celfin that they will receive a follow-up callback or update."},"intents":{"segments":[{"text":"My name is Mary, and I'm calling from Airtel. I'm just giving you a callback regarding your Internet connection, and I really do apologize if you've been experiencing slow Internet connection, but no worries. We'll work on it together, and I'll make sure that this will be taken care of. Okay? Okay.","start_word":22,"end_word":73,"intents":[{"intent":"Request information about internet connection issue","confidence_score":0.0014090517}]},{"text":"Are you seeing the Wi Fi with... Has a signal and exclamation point saying no Internet connection? Yeah.","start_word":319,"end_word":336,"intents":[{"intent":"Fix internet connection issue","confidence_score":0.091172256}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hello, Hello? Celfin? Yes. Am I speaking with Celfin? Hello, Celfin. My Hi. name is Hi. Mary, and I'm... Hi. My name is Mary, and I'm calling from Airtel. I'm just giving you a callback regarding your Internet connection, and I really do apologize if you've been experiencing slow Internet connection, but no worries. We'll work on it together, and I'll make sure that this will be taken care of. Okay? Okay.","start_word":0,"end_word":73,"sentiment":"neutral","sentiment_score":-0.011026768013834952},{"text":"Thank you so much.","start_word":74,"end_word":77,"sentiment":"positive","sentiment_score":0.518750786781311},{"text":"I also received your email. Mhmm. Let me just re... Review it as well. Okay. Do you So need if me that's... to be inside the apartment? Just give me... But I've... It's fine. I've already have here your photo, so no worries. Okay. It has a red light, one... I mean, the router. This is for the NCD box. And one network. Okay. I'm so sorry for this trouble that you've been experiencing, Celeste. And I've checked with our network, and there's no maintenance scheduled in your location. So since you've already sent me the photos and also you've done troubleshooting, we'll go ahead and file a... I mean, file a ticket to Supa Network. Okay? Okay. So I just need some... You know, a specific or detailed information of how are you experiencing this Internet connection issue, please?","start_word":78,"end_word":217,"sentiment":"neutral","sentiment_score":-0.04643269255757332},{"text":"It's just not working.","start_word":218,"end_word":221,"sentiment":"negative","sentiment_score":-0.3565260171890259},{"text":"That's all. Okay. One moment. And if I may ask you, since when did you experience no Internet? Is it really entirely no Internet connection? Is it not slow or intermittent? Totally no Internet connection. Correct? Yes. And since when did you experience this issue, cell phone? Three days ago. This is the third day. Today is the third day. Correct? Mhmm. Thank you so much. Just give me one second. Is it possible for you to do a... Or to run a speed test if you have a device wherein you can connect? Sorry? Yeah. Are you seeing the Wi Fi with... Has a signal and exclamation point saying no Internet connection? Yeah. That's what it's saying. Okay. Mhmm. Just give me one second, please. Give me one second. Let me try this one. I'll do some diagnostic line test on my end. Okay? Just give me one second. Can you check your Internet now? Is it possible for you to visit your apartment again? The router is still showing red. Is it still red? Still Hello, cell phone? no Internet. It's still red. Okay. So just give me one second. Okay. So for this one, since we've already have here your photos, the NTD box, router, NTD, and also the indicator lights. I'll go ahead and fill the ticket to our Supa network. We'll wait for their response, and we'll make sure we'll get back to you as soon as possible and as soon as we receive an update from them. Okay. Okay?","start_word":222,"end_word":476,"sentiment":"neutral","sentiment_score":-0.024776791244306984},{"text":"Thank you so much.","start_word":477,"end_word":480,"sentiment":"positive","sentiment_score":0.4874739348888397},{"text":"If I need further actions from you, I'll go ahead and call you back. Also, I'll also call you back if I receive a response or update from the Supa network team. Okay? How long will it take? They normally reply within one to two business days, but rest assured that once we receive a reply, we'll go ahead and provide you feedback as well With So will or without... I be compensated for the days that I don't have net... In in Wi Fi? Yes. We will compensate you. Okay. Mhmm. No worries. I'll take note everything here on your account, and we'll get back to you as soon as we get a response from the Supa network directly. This is going to be fixed soon. Since we're not seeing... I mean, since we're seeing here that your account is online and there's no Internet flow, this should be fixed by the Supa network team. Okay? Alright.","start_word":481,"end_word":638,"sentiment":"neutral","sentiment_score":-0.013890923000872135},{"text":"Thank you so much.","start_word":639,"end_word":642,"sentiment":"positive","sentiment_score":0.520006000995636},{"text":"And anything else I can help you with for now? That's all.","start_word":643,"end_word":654,"sentiment":"neutral","sentiment_score":0.28279951214790344},{"text":"Thank you so much, Sophie. You have a great weekend, and rest assured that we'll go ahead and follow... Give you a follow-up callback or update.","start_word":655,"end_word":680,"sentiment":"positive","sentiment_score":0.49592409225610584},{"text":"Okay.","start_word":681,"end_word":681,"sentiment":"neutral","sentiment_score":0.18990139663219452},{"text":"Thank you.","start_word":682,"end_word":683,"sentiment":"positive","sentiment_score":0.637670636177063},{"text":"Self pin. Goodbye for now. Okay.","start_word":684,"end_word":689,"sentiment":"neutral","sentiment_score":0.13583506643772125}],"average":{"sentiment":"neutral","sentiment_score":0.009404639622673915}}}}