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May I know your full name, please, for me to check your account? Okay. So, actually, as of the moment, the your IP location, the database, mismatch of, IP addresses is still not resolved. So our back end team and engineering team is still resolving the issue, and there's still no estimated time of restoration up until now. Yeah. We really sorry for the inconvenience, and we understand your frustration. Yeah. Actually, there are there's also other customer who's experiencing this issue that there are still some websites and TV streaming channels that still unable to access. But is it okay if we send you via email an instruction on what you can do on your Yeah. Because actually mhmm. Yeah. So after the first upgrade, there's still some error with the system. That's why some customers still getting US content, especially at TV streaming instead of Australian content. So we did an upgrade again to resolve it, but still this doesn't work. Yeah. Actually, we did not expect this so so to be experienced in a long period of time. Yeah. Yeah. I'm actually I'm not sure regarding that, but if ever because up until now, they're still fixing the issue. That's why they did another upgrade with the system. But Actually, the issue is from Airtel directly, not from the network. Yeah. And this issue Perfect. Yeah. Actually, I cannot give you an estimated time for it because up until now, they're still investigating the issue. Yeah. But once I receive an update from them, we'll get back to you ASAP. Yeah. Thank you. Yeah. 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Good morning. This is Maureen from Erto tech support. How can I assist you today? Yes.\n\nI'm good. Mhmm. Mhmm. Yes. Okay.\n\nI see. May I know your full name, please, for me to check your account? Okay. So, actually, as of the moment, the your IP location, the database, mismatch of, IP addresses is still not resolved. So our back end team and engineering team is still resolving the issue, and there's still no estimated time of restoration up until now.\n\nYeah. We really sorry for the inconvenience, and we understand your frustration. Yeah. Actually, there are there's also other customer who's experiencing this issue that there are still some websites and TV streaming channels that still unable to access. But is it okay if we send you via email an instruction on what you can do on your Yeah.\n\nBecause actually mhmm. Yeah. So after the first upgrade, there's still some error with the system. That's why some customers still getting US content, especially at TV streaming instead of Australian content. So we did an upgrade again to resolve it, but still this doesn't work.\n\nYeah. Actually, we did not expect this so so to be experienced in a long period of time. Yeah. Yeah. I'm actually I'm not sure regarding that, but if ever because up until now, they're still fixing the issue.\n\nThat's why they did another upgrade with the system. But Actually, the issue is from Airtel directly, not from the network. Yeah. And this issue Perfect. Yeah.\n\nActually, I cannot give you an estimated time for it because up until now, they're still investigating the issue. Yeah. But once I receive an update from them, we'll get back to you ASAP. Yeah. Thank you.\n\nYeah. 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How are you? Just calling about your GLRP upgrade. So, again, it did not work. My my streaming channels only just a few days ago. Finally, after many weeks, they finally came all of them came back. And now you've done the upgrade, and it's back to the way it was before. According to most of them, I'm located in The US. So can you I'm sure I'm not the only person that's called to complain about this. Are you able to tell me why this has happened and why the upgrade was run again? Morris. Susan. And then Morris. Not seriously, this has been weeks and weeks ongoing. Like, I didn't have a problem with Airtel prior to the first upgrade going through. And can you tell me how many customers, you know, I've lost after this? Because I'm paying for something, and I'm not getting the service I should be getting. Yeah. It is an inconvenience. Like, you pay money for a service, and you're not getting the full service. Yeah. Sure. Yes. Look. I've tried doing instructions before about, you know, turning off the modem and stuff like that. None of that works. I'm just saying, look. I just might have to take my business elsewhere to to get a service that can do this. Because how many times is this upgrade gonna be run? Because initially, I was told when that you only needed to do it once, and here we are. It's run a second time. So I just like to know. So but you could email me the suggestion. Sure. But what was emailed to me first after the first upgrade, none of it worked. Yep. Still it but finally, like, Netflix had me back in Australia. That was only, like, last week. And it's Paramount Plus. I hadn't had that for since you've done the first upgrade, and it came back last Wednesday and all gone all gone back to the way it was before. So yeah. So is there going to be another upgrade? Is this, like, an ongoing kind of thing? Truthfully, because we were told that it'll be a one off thing, and now this is the second upgrade. So truthfully, will it Oh, any other service support? Okay. Do you know if any other service providers have had this issue when they've come in? Because I had two house seats just a couple of weeks ago, and it was no problem. But they were the different service providers. So yep. I was able to log in with some of my streaming channels at their house and do it. So I don't know. So you'd have no idea how long it'll take for it to be fixed? Okay. Alright then. Alright then. Okay. Alright then. Thank you very much. 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How are you? Just calling about your GLRP upgrade. So, again, it did not work. My my streaming channels only just a few days ago.\n\nFinally, after many weeks, they finally came all of them came back. And now you've done the upgrade, and it's back to the way it was before. According to most of them, I'm located in The US. So can you I'm sure I'm not the only person that's called to complain about this. Are you able to tell me why this has happened and why the upgrade was run again?\n\nMorris. Susan. And then Morris. Not seriously, this has been weeks and weeks ongoing. Like, I didn't have a problem with Airtel prior to the first upgrade going through.\n\nAnd can you tell me how many customers, you know, I've lost after this? Because I'm paying for something, and I'm not getting the service I should be getting. Yeah. It is an inconvenience. Like, you pay money for a service, and you're not getting the full service.\n\nYeah. Sure. Yes. Look. 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Truthfully, because we were told that it'll be a one off thing, and now this is the second upgrade. So truthfully, will it Oh, any other service support?\n\nOkay. Do you know if any other service providers have had this issue when they've come in? Because I had two house seats just a couple of weeks ago, and it was no problem. But they were the different service providers. So yep.\n\nI was able to log in with some of my streaming channels at their house and do it. So I don't know. So you'd have no idea how long it'll take for it to be fixed? Okay. Alright then.\n\nAlright then. Okay. Alright then. Thank you very much. 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service.","start":110.38,"end":115.04,"sentiment":"negative","sentiment_score":-0.7720792208399091}],"sentiment":"negative","sentiment_score":-0.536991727227966,"num_words":48,"start":94.795,"end":115.04},{"sentences":[{"text":"Yeah.","start":122.505,"end":122.66499,"sentiment":"neutral","sentiment_score":-0.1155148595571518},{"text":"Sure.","start":122.66499,"end":123.16499,"sentiment":"neutral","sentiment_score":-0.082378089427948},{"text":"Yes.","start":130.025,"end":130.44,"sentiment":"neutral","sentiment_score":0.006569691002368927},{"text":"Look.","start":136.84,"end":137.08,"sentiment":"neutral","sentiment_score":-0.003517584875226021},{"text":"I've tried doing instructions before about, you know, turning off the modem and stuff like that.","start":137.08,"end":142.12,"sentiment":"neutral","sentiment_score":-0.16262302873656154}],"sentiment":"neutral","sentiment_score":-0.13984046513214707,"num_words":20,"start":122.505,"end":142.12},{"sentences":[{"text":"None of that works.","start":142.12,"end":142.935,"sentiment":"neutral","sentiment_score":-0.30767185613512993},{"text":"I'm just saying, look.","start":143.415,"end":145.355,"sentiment":"neutral","sentiment_score":-0.22717615216970444},{"text":"I just might have to take my business elsewhere to to get a service that can do this.","start":145.895,"end":152.69499,"sentiment":"negative","sentiment_score":-0.3486531848708789},{"text":"Because how many times is this upgrade gonna be run?","start":152.69499,"end":156.42,"sentiment":"neutral","sentiment_score":-0.07126605473458766},{"text":"Because initially, I was told when that you only needed to do it once, and here we are.","start":156.42,"end":161.14,"sentiment":"neutral","sentiment_score":-0.10723704265223609}],"sentiment":"neutral","sentiment_score":-0.2047791977033571,"num_words":54,"start":142.12,"end":161.14},{"sentences":[{"text":"It's run a second time.","start":161.14,"end":163.15999,"sentiment":"neutral","sentiment_score":-0.16759026050567627},{"text":"So I just like to know.","start":163.86,"end":166.09999,"sentiment":"neutral","sentiment_score":-0.03753613866865635},{"text":"So but you could email me the suggestion.","start":166.09999,"end":169.31999,"sentiment":"neutral","sentiment_score":-0.012496622046455741},{"text":"Sure.","start":169.45999,"end":169.78,"sentiment":"neutral","sentiment_score":0.013046685606241226},{"text":"But what was emailed to me first after the first upgrade, none of it worked.","start":169.78,"end":176.635,"sentiment":"neutral","sentiment_score":-0.2497103492418925}],"sentiment":"neutral","sentiment_score":-0.1398785618266889,"num_words":35,"start":161.14,"end":176.635},{"sentences":[{"text":"Yep.","start":191.06999,"end":191.56999,"sentiment":"neutral","sentiment_score":-0.11602573841810226},{"text":"Still it but finally, like, Netflix had me back in 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this, like, an ongoing kind of thing?","start":234.435,"end":236.935,"sentiment":"neutral","sentiment_score":-0.18371166288852692},{"text":"Truthfully, because we were told that it'll be a one off thing, and now this is the second upgrade.","start":237.47499,"end":244.03,"sentiment":"neutral","sentiment_score":-0.1489965470605775},{"text":"So truthfully, will it Oh, any other service support?","start":244.03,"end":258.895,"sentiment":"neutral","sentiment_score":-0.04357155464175674}],"sentiment":"neutral","sentiment_score":-0.14020119253141078,"num_words":46,"start":220.25,"end":258.895},{"sentences":[{"text":"Okay.","start":259.51498,"end":260.01498,"sentiment":"neutral","sentiment_score":-0.00288602989166975},{"text":"Do you know if any other service providers have had this issue when they've come in?","start":260.07498,"end":264.415,"sentiment":"neutral","sentiment_score":-0.03123280219733715},{"text":"Because I had two house seats just a couple of weeks ago, and it was no problem.","start":275.3,"end":282.36502,"sentiment":"neutral","sentiment_score":-0.057146310806274414},{"text":"But they were the different service providers.","start":282.36502,"end":284.225,"sentiment":"neutral","sentiment_score":-0.09662299283913203},{"text":"So yep.","start":284.445,"end":286.065,"sentiment":"neutral","sentiment_score":-0.04370837286114693}],"sentiment":"neutral","sentiment_score":-0.05204362428725459,"num_words":43,"start":259.51498,"end":286.065},{"sentences":[{"text":"I was able to log in with some of my streaming channels at their house and do it.","start":287.565,"end":293.98502,"sentiment":"neutral","sentiment_score":0.05890046784447299},{"text":"So I don't know.","start":295.72,"end":298.76,"sentiment":"neutral","sentiment_score":-0.1713746413588524},{"text":"So you'd have no idea how long it'll take for it to be fixed?","start":298.76,"end":302.22,"sentiment":"neutral","sentiment_score":-0.2529280888182776},{"text":"Okay.","start":307.4,"end":307.9,"sentiment":"neutral","sentiment_score":-0.1371614634990692},{"text":"Alright then.","start":310.755,"end":312.28076,"sentiment":"neutral","sentiment_score":-0.00022401474416255962}],"sentiment":"neutral","sentiment_score":-0.0847152020686712,"num_words":39,"start":287.565,"end":312.28076},{"sentences":[{"text":"Alright then.","start":312.8065,"end":314.33224,"sentiment":"neutral","sentiment_score":0.04021135997027159},{"text":"Okay.","start":314.85797,"end":315.35797,"sentiment":"neutral","sentiment_score":-0.033656127750873566},{"text":"Alright then.","start":315.88373,"end":317.4095,"sentiment":"neutral","sentiment_score":0.13575491309165955},{"text":"Thank you very much.","start":317.9352,"end":321.51245,"sentiment":"positive","sentiment_score":0.6428770869970322},{"text":"Bye.","start":322.03818,"end":322.53818,"sentiment":"neutral","sentiment_score":0.2994784712791443}],"sentiment":"neutral","sentiment_score":0.3189263237640262,"num_words":10,"start":312.8065,"end":322.53818}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Erto tech support. How can I assist you today?\n\nChannel 1: Hi. How are you? Just calling\n\nChannel 0: Yes. I'm\n\nChannel 1: about\n\nChannel 0: good.\n\nChannel 1: your GLRP\n\nChannel 0: Mhmm.\n\nChannel 1: upgrade. So, again, it did not work. My my streaming channels only just a few days ago. Finally, after many weeks, they finally came all of them came back. And now you've done the upgrade, and it's back to the way it was before.\n\nAccording to most of them, I'm located in The US. So can you I'm sure I'm not the only person that's called to complain about this. Are\n\nChannel 0: Mhmm.\n\nChannel 1: you\n\nChannel 0: Yes.\n\nChannel 1: able to tell me why this has happened and why the upgrade was run again?\n\nChannel 0: Okay. I see. May I know your full name, please, for me to check your account?\n\nChannel 1: Morris. Susan. And then Morris.\n\nChannel 0: Okay. So, actually, as of the moment, the your IP location, the database, mismatch of, IP addresses is still not resolved. So our back end team and engineering team is still resolving the issue, and there's still no estimated time of restoration up until now.\n\nChannel 1: Not seriously, this has been weeks and weeks ongoing. Like, I didn't have a problem with Airtel prior to the first upgrade going through. And can you tell me how many customers, you know, I've lost after this? Because I'm paying for something, and I'm not getting the service I should be getting.\n\nChannel 0: Yeah. We really sorry for the inconvenience, and we understand your\n\nChannel 1: Yeah.\n\nChannel 0: frustration.\n\nChannel 1: It is an inconvenience. Like, you pay money for a service, and you're not getting the full service.\n\nChannel 0: Yeah. Actually, there are there's also other customer who's experiencing this issue\n\nChannel 1: Yeah. Sure.\n\nChannel 0: that there are still some websites and TV streaming channels that still unable to access.\n\nChannel 1: Yes.\n\nChannel 0: But is it okay if we send you via email an instruction\n\nChannel 1: Look.\n\nChannel 0: on\n\nChannel 1: I've\n\nChannel 0: what you can\n\nChannel 1: tried\n\nChannel 0: do on\n\nChannel 1: doing\n\nChannel 0: your\n\nChannel 1: instructions before about, you know, turning off the modem and stuff like that. None of that works. I'm just saying, look. I just might have to take my business elsewhere to to get a service that can do this. Because how many times is this upgrade gonna be run?\n\nBecause initially, I was told when that you only needed to do it once, and here we are. It's run a second time. So I just like\n\nChannel 0: Yeah.\n\nChannel 1: to know.\n\nChannel 0: Because\n\nChannel 1: So\n\nChannel 0: actually\n\nChannel 1: but you could\n\nChannel 0: mhmm.\n\nChannel 1: email me the suggestion. Sure. But what was emailed to me first after the first upgrade, none of it worked.\n\nChannel 0: Yeah. So after the first upgrade, there's still some error with the system. That's why some customers still getting US content, especially at TV streaming\n\nChannel 1: Yep.\n\nChannel 0: instead of Australian content. So we did an upgrade again to resolve it, but still\n\nChannel 1: Still\n\nChannel 0: this\n\nChannel 1: it but\n\nChannel 0: doesn't\n\nChannel 1: finally,\n\nChannel 0: work.\n\nChannel 1: like, Netflix had me back in Australia. That was only, like, last week. And it's Paramount Plus. I hadn't had that for since you've done the first upgrade, and it came back last Wednesday and all gone all gone back to the way it was before. So yeah.\n\nChannel 0: Yeah. Actually, we did not expect this so so to be experienced in a long period of time.\n\nChannel 1: So is there going to be another upgrade? Is this, like, an ongoing kind of thing? Truthfully, because we were told that it'll be a one off thing, and now this is the second\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: upgrade.\n\nChannel 0: I'm\n\nChannel 1: So truthfully,\n\nChannel 0: actually\n\nChannel 1: will it\n\nChannel 0: I'm not sure regarding that, but if ever because up until now, they're still fixing the issue. That's why they did another upgrade with the system.\n\nChannel 1: Oh, any\n\nChannel 0: But\n\nChannel 1: other service support? Okay. Do you know if any other service providers have had this issue when they've come in?\n\nChannel 0: Actually, the issue is from Airtel directly, not from the network.\n\nChannel 1: Because I had two house seats just a couple of weeks ago, and it was no problem. But they were the different service providers. So yep.\n\nChannel 0: Yeah. And\n\nChannel 1: I\n\nChannel 0: this\n\nChannel 1: was able\n\nChannel 0: issue\n\nChannel 1: to log in with some of\n\nChannel 0: Perfect.\n\nChannel 1: my streaming channels at their house and do it. So I don't know. So you'd have no idea how long it'll take for it to be fixed?\n\nChannel 0: Yeah. Actually, I cannot give you an estimated time for it because up\n\nChannel 1: Okay.\n\nChannel 0: until now, they're still investigating the issue.\n\nChannel 1: Alright then.\n\nChannel 0: Yeah. But once\n\nChannel 1: Alright\n\nChannel 0: I receive an update\n\nChannel 1: then.\n\nChannel 0: from them,\n\nChannel 1: Okay.\n\nChannel 0: we'll get back\n\nChannel 1: Alright\n\nChannel 0: to you ASAP.\n\nChannel 1: then. Thank you very\n\nChannel 0: Yeah.\n\nChannel 1: much.\n\nChannel 0: Thank you. Yeah.\n\nChannel 1: Bye.\n\nChannel 0: Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.08,"sentiment":"neutral","sentiment_score":0.09072700887918472},{"text":"Good morning.","start":2.08,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.3012293875217438},{"text":"This is Maureen from Erto tech support.","start":2.6399999,"end":5.22,"sentiment":"neutral","sentiment_score":0.252300426363945},{"text":"How can I assist you today?","start":5.2799997,"end":6.66,"sentiment":"neutral","sentiment_score":0.2675699070096016}],"sentiment":"neutral","sentiment_score":0.25404426315799356,"channel":0,"num_words":16,"start":1.68,"end":6.66},{"sentences":[{"text":"Hi.","start":7.2,"end":7.52,"sentiment":"neutral","sentiment_score":0.09340132772922516},{"text":"How are you?","start":7.52,"end":8.34,"sentiment":"neutral","sentiment_score":0.09910798569520314},{"text":"Just 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to tell me why this has happened and why the upgrade was run again?","start":42.255,"end":46.915,"sentiment":"neutral","sentiment_score":-0.1329584613442421}],"sentiment":"neutral","sentiment_score":-0.1329584613442421,"channel":1,"num_words":15,"start":42.255,"end":46.915},{"sentences":[{"text":"Okay.","start":47.925,"end":48.165,"sentiment":"neutral","sentiment_score":-0.015777260065078735},{"text":"I see.","start":48.165,"end":48.805,"sentiment":"neutral","sentiment_score":-0.010310075711458921},{"text":"May I know your full name, please, for me to check your 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you.","start":321.1,"end":321.9,"sentiment":"positive","sentiment_score":0.6568336188793182},{"text":"Yeah.","start":321.9,"end":322.14,"sentiment":"neutral","sentiment_score":0.30898964405059814}],"sentiment":"positive","sentiment_score":0.5408856272697449,"channel":0,"num_words":3,"start":321.1,"end":322.14},{"sentences":[{"text":"Bye.","start":322.03818,"end":322.53818,"sentiment":"neutral","sentiment_score":0.2994784712791443}],"sentiment":"neutral","sentiment_score":0.2994784712791443,"channel":1,"num_words":1,"start":322.03818,"end":322.53818},{"sentences":[{"text":"Bye for now.","start":322.14,"end":323.04,"sentiment":"neutral","sentiment_score":0.031230633457501728}],"sentiment":"neutral","sentiment_score":0.031230633457501728,"channel":0,"num_words":3,"start":322.14,"end":323.04}]},"summary":{"result":"success","short":"A customer calls Erto tech support because their upgrade did not work. The representative informs the customer that the back end and engineering teams are still working on resolving the issue, but there is no estimated time of restoration yet. The customer expresses frustration with the service they have been paying for and the representative apologizes and offers to send instructions via email. The customer also mentions that they had issues with Netflix and other service providers."},"intents":{"segments":[{"text":"So, again, it did not work. My my streaming channels only just a few days ago. Finally, after many weeks, they finally came all of them came back. And now you've done the upgrade, and it's back to the way it was before. According to most of them, I'm located in The US. So can you I'm sure I'm not the only person that's called to complain about this. Are Mhmm.","start_word":30,"end_word":100,"intents":[{"intent":"Discuss process of upgrade","confidence_score":0.000028852812}]},{"text":"So, actually, as of the moment, the your IP location, the database, mismatch of, IP addresses is still not resolved. So our back end team and engineering team is still resolving the issue, and there's still no estimated time of restoration up until now.","start_word":140,"end_word":183,"intents":[{"intent":"Report issue with ip address","confidence_score":0.0018278738},{"intent":"Inquire about ip location and database","confidence_score":0.0002628067}]},{"text":"And can you tell me how many customers, you know, I've lost after this? Because I'm paying for something, and I'm not getting the service I should be getting. Yeah.","start_word":208,"end_word":237,"intents":[{"intent":"Ask about service number","confidence_score":0.0004243993}]},{"text":"that there are still some websites and TV streaming channels that still unable to access. Yes.","start_word":282,"end_word":297,"intents":[{"intent":"Fix connectivity issue","confidence_score":0.01831816}]},{"text":"Do you know if any other service providers have had this issue when they've come in? Actually, the issue is from Airtel directly, not from the network. Because I had two house seats just a couple of weeks ago, and it was no problem. But they were the different service providers. So yep.","start_word":617,"end_word":669,"intents":[{"intent":"Update service provider issue","confidence_score":0.012486071}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Erto tech support. How can I assist you today? Hi. How are you? Just Yes. calling I'm about good. your GLRP Mhmm. upgrade.","start_word":0,"end_word":29,"sentiment":"neutral","sentiment_score":0.1780511885881424},{"text":"So, again, it did not work.","start_word":30,"end_word":35,"sentiment":"negative","sentiment_score":-0.35749757289886475},{"text":"My my streaming channels only just a few days ago. Finally, after many weeks, they finally came all of them came back. And now you've done the upgrade, and it's back to the way it was before. According to most of them, I'm located in The US. So can you I'm sure I'm not the only person that's called to complain about this. Are Mhmm. you Yes. able to tell me why this has happened and why the upgrade was run again? Okay. I see. May I know your full name, please, for me to check your account? Morris. Susan. And then Morris. Okay. So, actually, as of the moment, the your IP location, the database, mismatch of, IP addresses is still not resolved. So our back end team and engineering team is still resolving the issue, and there's still no estimated time of restoration up until now.","start_word":36,"end_word":183,"sentiment":"neutral","sentiment_score":-0.16577021777629852},{"text":"Not seriously, this has been weeks and weeks ongoing.","start_word":184,"end_word":192,"sentiment":"negative","sentiment_score":-0.5023869872093201},{"text":"Like, I didn't have a problem with Airtel prior to the first upgrade going through. And can you tell me how many customers, you know, I've lost after this?","start_word":193,"end_word":221,"sentiment":"neutral","sentiment_score":-0.3081934154033661},{"text":"Because I'm paying for something, and I'm not getting the service I should be getting.","start_word":222,"end_word":236,"sentiment":"negative","sentiment_score":-0.5319254994392395},{"text":"Yeah. We really sorry for the inconvenience, and we understand your Yeah.","start_word":237,"end_word":248,"sentiment":"neutral","sentiment_score":-0.2370588779449463},{"text":"frustration. It is an inconvenience. Like, you pay money for a service, and you're not getting the full service.","start_word":249,"end_word":267,"sentiment":"negative","sentiment_score":-0.7715533971786499},{"text":"Yeah. Actually, there are there's also other customer who's experiencing this issue Yeah. Sure. that there are still some websites and TV streaming channels that still unable to access. Yes. But is it okay if we send you via email an instruction Look. on I've what you can tried do on doing your instructions before about, you know, turning off the modem and stuff like that. None of that works. I'm just saying, look.","start_word":268,"end_word":341,"sentiment":"neutral","sentiment_score":-0.1673159301280975},{"text":"I just might have to take my business elsewhere to to get a service that can do this.","start_word":342,"end_word":359,"sentiment":"negative","sentiment_score":-0.3340940773487091},{"text":"Because how many times is this upgrade gonna be run? Because initially, I was told when that you only needed to do it once, and here we are. It's run a second time. So I just like Yeah. to know. Because So actually but you could mhmm. email me the suggestion. Sure. But what was emailed to me first after the first upgrade, none of it worked. Yeah. So after the first upgrade, there's still some error with the system. That's why some customers still getting US content, especially at TV streaming Yep. instead of Australian content. So we did an upgrade again to resolve it, but still Still this it but doesn't finally, work. like, Netflix had me back in Australia. That was only, like, last week. And it's Paramount Plus. I hadn't had that for since you've done the first upgrade, and it came back last Wednesday and all gone all gone back to the way it was before. So yeah. Yeah.","start_word":360,"end_word":523,"sentiment":"neutral","sentiment_score":-0.17739000371316585},{"text":"Actually, we did not expect this so so to be experienced in a long period of time.","start_word":524,"end_word":540,"sentiment":"negative","sentiment_score":-0.4916769564151764},{"text":"So is there going to be another upgrade? Is this, like, an ongoing kind of thing? Truthfully, because we were told that it'll be a one off thing, and now this is the second Yeah. Yeah. upgrade. I'm So truthfully, actually will it I'm not sure regarding that, but if ever because up until now, they're still fixing the issue. That's why they did another upgrade with the system. Oh, any But other service support? Okay. Do you know if any other service providers have had this issue when they've come in? Actually, the issue is from Airtel directly, not from the network. Because I had two house seats just a couple of weeks ago, and it was no problem. But they were the different service providers. So yep. Yeah. And I this was able issue to log in with some of Perfect. my streaming channels at their house and do it. So I don't know. So you'd have no idea how long it'll take for it to be fixed? Yeah. Actually, I cannot give you an estimated time for it because up Okay. until now, they're still investigating the issue. Alright then. Yeah. But once Alright I receive an update then. from them, Okay. we'll get back Alright to you ASAP. then.","start_word":541,"end_word":753,"sentiment":"neutral","sentiment_score":-0.09251913820074198},{"text":"Thank you very Yeah. much. Thank you.","start_word":754,"end_word":760,"sentiment":"positive","sentiment_score":0.597224771976471},{"text":"Yeah. Bye. Bye for now.","start_word":761,"end_word":765,"sentiment":"neutral","sentiment_score":0.21680037677288055}],"average":{"sentiment":"neutral","sentiment_score":-0.16368634085870087}}}}