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The customer confirms that they are all good and the call ends."},"intents":{"segments":[{"text":"We we wanted to reach out, ma'am. He asked me to reach out to you to ask you if you have a recurring issues with your IT IT No. support. So No.","start_word":27,"end_word":58,"intents":[{"intent":"Reach out","confidence_score":0.2893844}]},{"text":"He asked me to reach out to you to ask you if you have a recurring issues with your IT IT No. support. So No.","start_word":34,"end_word":58,"intents":[{"intent":"Ask for assistance","confidence_score":0.094485596}]}]},"sentiments":{"segments":[{"text":"Hello. Kat speaking. Hi, ma'am.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.13615262508392334},{"text":"Good morning.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.3629560470581054},{"text":"This is Abby, and I'm calling on behalf of Danielle from TechnoWand. We're actually based in Springfield, Brisbane. Yeah. Yeah. We we wanted to reach out, ma'am. He asked me to reach out to you to ask you if you have a recurring issues with your IT IT No. support. So No. far, No. so We're good? yeah.","start_word":7,"end_word":64,"sentiment":"neutral","sentiment_score":0.04910355433821678},{"text":"We're all good. Thank you. Alright. Thank you. Take care. Bye Thanks. Thank you.","start_word":65,"end_word":78,"sentiment":"positive","sentiment_score":0.4470050632953644},{"text":"bye. Bye.","start_word":79,"end_word":80,"sentiment":"neutral","sentiment_score":0.1911580860614777}],"average":{"sentiment":"neutral","sentiment_score":0.1438719336666278}}}}