{"metadata":{"transaction_key":"deprecated","request_id":"019ede22-19a1-77c0-8698-cf16917276b7","sha256":"74409b002282e4333a1cb86d5b1514baa79620f7bcd2991651e1661555e3c68d","created":"2026-06-19T04:27:19.263Z","duration":56.591938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":226,"output_tokens":69},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":251,"output_tokens":251},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":251,"output_tokens":19}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hey, Tom. This is Jamie from Cloud Solution IT. How are you doing today? I'm doing fine. Alright. Great. Well, Todd, I hope you still remember the company because the last time I touched base, he was actually last year. And during the time, I was trying to arrange a meeting with you together with CTO, Baljeet. He now introduced our company and our services. So, again, you're from Cloud Solution IT, and we are a managed service provider and a Microsoft trusted partner. We also provide oh, yeah. Go ahead. Yeah. Sure. I see. Of course. Well, thank you so much for answering, and you have a good one. Okay? Alright. Bye.","confidence":0.99609375,"words":[{"word":"oh","start":3.04,"end":3.1999998,"confidence":0.7105713,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.14574337005615234},{"word":"hey","start":3.1999998,"end":3.52,"confidence":0.986084,"punctuated_word":"hey,","sentiment":"neutral","sentiment_score":0.220903679728508},{"word":"tom","start":3.52,"end":3.76,"confidence":0.99658203,"punctuated_word":"Tom.","sentiment":"neutral","sentiment_score":0.2278333604335785},{"word":"this","start":3.76,"end":4.0,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.3009064197540283},{"word":"is","start":4.0,"end":4.24,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.27874600887298584},{"word":"jamie","start":4.24,"end":4.72,"confidence":0.9741211,"punctuated_word":"Jamie","sentiment":"neutral","sentiment_score":0.22206158936023712},{"word":"from","start":4.72,"end":5.12,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.27106696367263794},{"word":"cloud","start":5.12,"end":5.44,"confidence":0.76416016,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.23018889129161835},{"word":"solution","start":5.44,"end":5.94,"confidence":0.95947266,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.22422340512275696},{"word":"it","start":6.08,"end":6.48,"confidence":0.9946289,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.2136567085981369},{"word":"how","start":6.48,"end":6.72,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.3210836350917816},{"word":"are","start":6.72,"end":6.7999997,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.32510262727737427},{"word":"you","start":6.7999997,"end":6.96,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3414596915245056},{"word":"doing","start":6.96,"end":7.2,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.3213834762573242},{"word":"today","start":7.2,"end":7.7,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.25877219438552856},{"word":"i'm","start":8.08,"end":8.58,"confidence":0.796875,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.15416085720062256},{"word":"doing","start":8.96,"end":9.2,"confidence":0.9116211,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.3373306095600128},{"word":"fine","start":9.2,"end":9.679999,"confidence":0.7307129,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.2520630359649658},{"word":"alright","start":9.679999,"end":10.08,"confidence":0.986084,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.4067622423171997},{"word":"great","start":10.08,"end":10.4,"confidence":0.99853516,"punctuated_word":"Great.","sentiment":"positive","sentiment_score":0.6371629238128662},{"word":"well","start":10.4,"end":10.88,"confidence":0.99560547,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.25079452991485596},{"word":"todd","start":10.88,"end":11.2,"confidence":0.8288574,"punctuated_word":"Todd,","sentiment":"neutral","sentiment_score":0.2108256220817566},{"word":"i","start":11.2,"end":11.28,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.21307587623596191},{"word":"hope","start":11.28,"end":11.5199995,"confidence":1.0,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":0.18922096490859985},{"word":"you","start":11.5199995,"end":11.679999,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10070765018463136},{"word":"still","start":11.679999,"end":11.92,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.0736885815858841},{"word":"remember","start":11.92,"end":12.4,"confidence":1.0,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.09780589491128922},{"word":"the","start":12.4,"end":12.559999,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.123623326420784},{"word":"company","start":12.559999,"end":12.96,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.1724621206521988},{"word":"because","start":12.96,"end":13.28,"confidence":0.6508789,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.10147982090711594},{"word":"the","start":13.28,"end":13.44,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09205511212348938},{"word":"last","start":13.44,"end":13.679999,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.05561289191246033},{"word":"time","start":13.679999,"end":13.92,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.09949430078268053},{"word":"i","start":13.92,"end":14.0,"confidence":0.7895508,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1060352697968483},{"word":"touched","start":14.0,"end":14.4,"confidence":0.8432617,"punctuated_word":"touched","sentiment":"neutral","sentiment_score":0.09670233726501463},{"word":"base","start":14.4,"end":14.805,"confidence":0.970459,"punctuated_word":"base,","sentiment":"neutral","sentiment_score":0.08115476369857788},{"word":"he","start":14.965,"end":15.205,"confidence":0.52001953,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.059186242520809174},{"word":"was","start":15.205,"end":15.525001,"confidence":0.99609375,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.03879711776971817},{"word":"actually","start":15.525001,"end":16.005001,"confidence":0.9819336,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.05618492141366005},{"word":"last","start":16.005001,"end":16.505001,"confidence":0.99902344,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.03741160407662392},{"word":"year","start":16.965,"end":17.125,"confidence":0.91796875,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.0691913515329361},{"word":"and","start":17.125,"end":17.525,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.08984051644802094},{"word":"during","start":17.525,"end":17.845001,"confidence":0.6958008,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.06256607174873352},{"word":"the","start":17.845001,"end":18.005001,"confidence":0.9741211,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08792992681264877},{"word":"time","start":18.005001,"end":18.245,"confidence":0.89868164,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.060418784618377686},{"word":"i","start":18.245,"end":18.325,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08875355124473572},{"word":"was","start":18.325,"end":18.565,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.06191042438149452},{"word":"trying","start":18.565,"end":18.885,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.0844048485159874},{"word":"to","start":18.885,"end":19.125,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08151358366012573},{"word":"arrange","start":19.125,"end":19.525,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.0664929524064064},{"word":"a","start":19.525,"end":19.685001,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09362567961215972},{"word":"meeting","start":19.685001,"end":20.005001,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.07222096621990204},{"word":"with","start":20.005001,"end":20.165,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07731146365404129},{"word":"you","start":20.165,"end":20.485,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11324284225702286},{"word":"together","start":20.485,"end":20.885,"confidence":0.9580078,"punctuated_word":"together","sentiment":"neutral","sentiment_score":0.07794032990932465},{"word":"with","start":20.885,"end":21.365,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.11132362484931946},{"word":"cto","start":21.365,"end":21.865,"confidence":0.8847656,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.10726844519376756},{"word":"baljeet","start":21.925,"end":22.425,"confidence":0.6774292,"punctuated_word":"Baljeet.","sentiment":"neutral","sentiment_score":0.08222853392362595},{"word":"he","start":22.805,"end":23.045,"confidence":0.9111328,"punctuated_word":"He","sentiment":"neutral","sentiment_score":0.14302293956279755},{"word":"now","start":23.045,"end":23.545,"confidence":0.27026367,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.13074225187301636},{"word":"introduced","start":23.685001,"end":24.165,"confidence":0.75390625,"punctuated_word":"introduced","sentiment":"neutral","sentiment_score":0.12059541791677476},{"word":"our","start":24.165,"end":24.404999,"confidence":0.99316406,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.1350678950548172},{"word":"company","start":24.404999,"end":24.885,"confidence":0.99902344,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.13968917727470398},{"word":"and","start":24.885,"end":25.385,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.18972641229629517},{"word":"our","start":25.445,"end":25.685001,"confidence":0.9838867,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.1482982039451599},{"word":"services","start":25.685001,"end":26.185001,"confidence":0.99853516,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.16697444021701813},{"word":"so","start":26.9,"end":27.22,"confidence":0.83081055,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.1377241611480713},{"word":"again","start":27.22,"end":27.619999,"confidence":0.9885254,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.11688365042209624},{"word":"you're","start":27.619999,"end":27.779999,"confidence":0.7438965,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.12595081329345703},{"word":"from","start":27.779999,"end":28.1,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.14427877962589264},{"word":"cloud","start":28.1,"end":28.5,"confidence":0.78271484,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.13684126734733582},{"word":"solution","start":28.5,"end":28.98,"confidence":0.95166016,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.15149661898612976},{"word":"it","start":28.98,"end":29.46,"confidence":0.86987305,"punctuated_word":"IT,","sentiment":"neutral","sentiment_score":0.1242637187242508},{"word":"and","start":29.46,"end":29.619999,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.12456631660461426},{"word":"we","start":29.619999,"end":29.86,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.11925093084573746},{"word":"are","start":29.86,"end":30.1,"confidence":0.9970703,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.11123810708522797},{"word":"a","start":30.1,"end":30.18,"confidence":0.7963867,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.13972312211990356},{"word":"managed","start":30.18,"end":30.58,"confidence":0.8491211,"punctuated_word":"managed","sentiment":"neutral","sentiment_score":0.12627580761909485},{"word":"service","start":30.58,"end":30.98,"confidence":0.9951172,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.1043141707777977},{"word":"provider","start":30.98,"end":31.48,"confidence":0.99902344,"punctuated_word":"provider","sentiment":"neutral","sentiment_score":0.11025384813547134},{"word":"and","start":31.7,"end":31.939999,"confidence":0.63134766,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.13196325302124023},{"word":"a","start":31.939999,"end":32.1,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1670350432395935},{"word":"microsoft","start":32.1,"end":32.579998,"confidence":1.0,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":0.14893610775470734},{"word":"trusted","start":32.579998,"end":33.059998,"confidence":0.9902344,"punctuated_word":"trusted","sentiment":"neutral","sentiment_score":0.13597330451011658},{"word":"partner","start":33.059998,"end":33.559998,"confidence":0.99902344,"punctuated_word":"partner.","sentiment":"neutral","sentiment_score":0.10299091041088104},{"word":"we","start":34.02,"end":34.5,"confidence":0.99902344,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.07178973406553268},{"word":"also","start":34.5,"end":34.739998,"confidence":0.9980469,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.0578082874417305},{"word":"provide","start":34.739998,"end":35.22,"confidence":0.97802734,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.04457335546612739},{"word":"oh","start":36.02,"end":36.18,"confidence":0.6951904,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.04100565612316131},{"word":"yeah","start":36.18,"end":36.34,"confidence":0.97631836,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.04410506039857864},{"word":"go","start":36.34,"end":36.5,"confidence":0.99121094,"punctuated_word":"Go","sentiment":"neutral","sentiment_score":-0.03839050233364105},{"word":"ahead","start":36.5,"end":37.0,"confidence":0.99560547,"punctuated_word":"ahead.","sentiment":"neutral","sentiment_score":-0.03569330275058746},{"word":"yeah","start":38.82,"end":39.059998,"confidence":0.75146484,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0823301374912262},{"word":"sure","start":39.059998,"end":39.559998,"confidence":0.9941406,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":-0.09605278074741364},{"word":"i","start":46.234997,"end":46.475,"confidence":0.96533203,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1321195811033249},{"word":"see","start":46.475,"end":46.975,"confidence":0.9995117,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.14120489358901978},{"word":"of","start":48.635,"end":48.714996,"confidence":0.7290039,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":0.03320964053273201},{"word":"course","start":48.714996,"end":49.034996,"confidence":0.9951172,"punctuated_word":"course.","sentiment":"neutral","sentiment_score":0.1057722419500351},{"word":"well","start":49.034996,"end":49.274998,"confidence":0.986084,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.2824260890483856},{"word":"thank","start":49.274998,"end":49.434998,"confidence":0.99902344,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.5227294564247131},{"word":"you","start":49.434998,"end":49.675,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5650117993354797},{"word":"so","start":49.675,"end":49.835,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5250957608222961},{"word":"much","start":49.835,"end":50.155,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.5883048176765442},{"word":"for","start":50.155,"end":50.315,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6886782050132751},{"word":"answering","start":50.315,"end":50.815,"confidence":0.9555664,"punctuated_word":"answering,","sentiment":"positive","sentiment_score":0.628779947757721},{"word":"and","start":50.875,"end":51.034996,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5734308362007141},{"word":"you","start":51.034996,"end":51.195,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6131210327148438},{"word":"have","start":51.195,"end":51.434998,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.6589677333831787},{"word":"a","start":51.434998,"end":51.515,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6154186129570007},{"word":"good","start":51.515,"end":51.675,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.5148329734802246},{"word":"one","start":51.675,"end":51.914997,"confidence":0.9995117,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.5404614806175232},{"word":"okay","start":51.914997,"end":52.414997,"confidence":0.99902344,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.2362155914306641},{"word":"alright","start":54.074997,"end":54.394997,"confidence":0.9707031,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.16136234998703003},{"word":"bye","start":54.394997,"end":54.894997,"confidence":0.986084,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1458788812160492}],"paragraphs":{"transcript":"\nOh, hey, Tom. This is Jamie from Cloud Solution IT. How are you doing today? I'm doing fine. Alright.\n\nGreat. Well, Todd, I hope you still remember the company because the last time I touched base, he was actually last year. And during the time, I was trying to arrange a meeting with you together with CTO, Baljeet. He now introduced our company and our services. So, again, you're from Cloud Solution IT, and we are a managed service provider and a Microsoft trusted partner.\n\nWe also provide oh, yeah. Go ahead. Yeah. Sure. I see.\n\nOf course. Well, thank you so much for answering, and you have a good one. Okay? Alright. Bye.","paragraphs":[{"sentences":[{"text":"Oh, hey, Tom.","start":3.04,"end":3.76,"sentiment":"neutral","sentiment_score":0.19816013673941293},{"text":"This is Jamie from Cloud Solution IT.","start":3.76,"end":6.48,"sentiment":"neutral","sentiment_score":0.2486928552389145},{"text":"How are you doing today?","start":6.48,"end":7.7,"sentiment":"neutral","sentiment_score":0.31356032490730285},{"text":"I'm doing fine.","start":8.08,"end":9.679999,"sentiment":"neutral","sentiment_score":0.24785150090853372},{"text":"Alright.","start":9.679999,"end":10.08,"sentiment":"positive","sentiment_score":0.4067622423171997}],"sentiment":"neutral","sentiment_score":0.265970987708945,"num_words":19,"start":3.04,"end":10.08},{"sentences":[{"text":"Great.","start":10.08,"end":10.4,"sentiment":"positive","sentiment_score":0.6371629238128662},{"text":"Well, Todd, I hope you still remember the company because the last time I touched base, he was actually last year.","start":10.4,"end":17.125,"sentiment":"neutral","sentiment_score":0.11073858574742362},{"text":"And during the time, I was trying to arrange a meeting with you together with CTO, Baljeet.","start":17.125,"end":22.425,"sentiment":"neutral","sentiment_score":0.08347014973268789},{"text":"He now introduced our company and our services.","start":22.805,"end":26.185001,"sentiment":"neutral","sentiment_score":0.14676459226757288},{"text":"So, again, you're from Cloud Solution IT, and we are a managed service provider and a Microsoft trusted partner.","start":26.9,"end":33.559998,"sentiment":"neutral","sentiment_score":0.12947157535113787}],"sentiment":"neutral","sentiment_score":0.12145064302691908,"num_words":66,"start":10.08,"end":33.559998},{"sentences":[{"text":"We also provide oh, yeah.","start":34.02,"end":36.34,"sentiment":"neutral","sentiment_score":0.017812132090330123},{"text":"Go ahead.","start":36.34,"end":37.0,"sentiment":"neutral","sentiment_score":-0.03704190254211426},{"text":"Yeah.","start":38.82,"end":39.059998,"sentiment":"neutral","sentiment_score":-0.0823301374912262},{"text":"Sure.","start":39.059998,"end":39.559998,"sentiment":"neutral","sentiment_score":-0.09605278074741364},{"text":"I see.","start":46.234997,"end":46.975,"sentiment":"neutral","sentiment_score":-0.13666223734617233}],"sentiment":"neutral","sentiment_score":-0.039702776142142036,"num_words":11,"start":34.02,"end":46.975},{"sentences":[{"text":"Of course.","start":48.635,"end":49.034996,"sentiment":"neutral","sentiment_score":0.06949094124138355},{"text":"Well, thank you so much for answering, and you have a good one.","start":49.034996,"end":51.914997,"sentiment":"positive","sentiment_score":0.5628660573409154},{"text":"Okay?","start":51.914997,"end":52.414997,"sentiment":"neutral","sentiment_score":0.2362155914306641},{"text":"Alright.","start":54.074997,"end":54.394997,"sentiment":"neutral","sentiment_score":0.16136234998703003},{"text":"Bye.","start":54.394997,"end":54.894997,"sentiment":"neutral","sentiment_score":0.1458788812160492}],"sentiment":"positive","sentiment_score":0.4444276361415784,"num_words":18,"start":48.635,"end":54.894997}]}}]},{"alternatives":[{"transcript":"Hello. Top ring? And two things. Yep. Yep. Can I sorry? Can I just interrupt you? Sorry. We we don't have time for that at the moment, and, yeah, the company's already already got a managed services provider. So it's not it's not happening anytime soon. Okay. No worries. Thank you. Bye. You too.","confidence":0.9892578,"words":[{"word":"hello","start":1.04,"end":1.52,"confidence":0.541626,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.02635195478796959},{"word":"top","start":1.52,"end":1.8399999,"confidence":0.8442383,"punctuated_word":"Top","sentiment":"neutral","sentiment_score":0.02394650317728519},{"word":"ring","start":1.8399999,"end":2.34,"confidence":0.4567871,"punctuated_word":"ring?","sentiment":"neutral","sentiment_score":0.0360846146941185},{"word":"and","start":8.24,"end":8.48,"confidence":0.19567871,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.1447141170501709},{"word":"two","start":8.48,"end":8.559999,"confidence":0.90722656,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.15301218628883362},{"word":"things","start":8.559999,"end":9.059999,"confidence":0.8208008,"punctuated_word":"things.","sentiment":"neutral","sentiment_score":0.1820482611656189},{"word":"yep","start":33.03,"end":33.53,"confidence":0.7536621,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.10886411368846892},{"word":"yep","start":34.87,"end":35.37,"confidence":0.99316406,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03762372210621834},{"word":"can","start":35.43,"end":35.670002,"confidence":0.8701172,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.002001464366912842},{"word":"i","start":35.670002,"end":35.83,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.013796808198094368},{"word":"sorry","start":35.99,"end":36.49,"confidence":0.96728516,"punctuated_word":"sorry?","sentiment":"neutral","sentiment_score":-0.030122194439172745},{"word":"can","start":36.71,"end":36.95,"confidence":0.9941406,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.06663766503334045},{"word":"i","start":36.95,"end":37.11,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05673084780573845},{"word":"just","start":37.11,"end":37.43,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0702020674943924},{"word":"interrupt","start":37.43,"end":37.83,"confidence":0.99902344,"punctuated_word":"interrupt","sentiment":"neutral","sentiment_score":-0.06461500376462936},{"word":"you","start":37.83,"end":38.15,"confidence":0.9848633,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":-0.06619266420602798},{"word":"sorry","start":38.15,"end":38.55,"confidence":0.83032227,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.09592171013355257},{"word":"we","start":38.55,"end":38.79,"confidence":0.9838867,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.08369866013526917},{"word":"we","start":38.79,"end":39.03,"confidence":0.80566406,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.07036659866571426},{"word":"don't","start":39.03,"end":39.27,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.101132832467556},{"word":"have","start":39.27,"end":39.43,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.15283596515655518},{"word":"time","start":39.43,"end":39.93,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.15721693634986875},{"word":"for","start":39.99,"end":40.15,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.16269931197166443},{"word":"that","start":40.15,"end":40.39,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.12993168830871582},{"word":"at","start":40.39,"end":40.47,"confidence":0.9980469,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.1439134180545807},{"word":"the","start":40.47,"end":40.63,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13316071033477783},{"word":"moment","start":40.63,"end":41.03,"confidence":0.7290039,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":-0.1358816921710968},{"word":"and","start":41.03,"end":41.27,"confidence":0.9621582,"punctuated_word":"and,","sentiment":"neutral","sentiment_score":-0.08739807456731796},{"word":"yeah","start":41.27,"end":41.59,"confidence":0.9814453,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.08209724724292755},{"word":"the","start":41.59,"end":41.67,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10407688468694688},{"word":"company's","start":41.67,"end":42.17,"confidence":0.8256836,"punctuated_word":"company's","sentiment":"neutral","sentiment_score":-0.07570360600948334},{"word":"already","start":42.23,"end":42.73,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.07914166152477264},{"word":"already","start":43.03,"end":43.35,"confidence":0.9091797,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.06200078129768371},{"word":"got","start":43.35,"end":43.59,"confidence":0.9970703,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.07083920389413834},{"word":"a","start":43.59,"end":43.67,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0444735512137413},{"word":"managed","start":43.67,"end":43.91,"confidence":0.9580078,"punctuated_word":"managed","sentiment":"neutral","sentiment_score":-0.03372114896774292},{"word":"services","start":43.91,"end":44.39,"confidence":0.9980469,"punctuated_word":"services","sentiment":"neutral","sentiment_score":-0.05565080791711807},{"word":"provider","start":44.39,"end":44.89,"confidence":0.79003906,"punctuated_word":"provider.","sentiment":"neutral","sentiment_score":-0.06027301773428917},{"word":"so","start":45.445,"end":45.605,"confidence":0.93603516,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06905445456504822},{"word":"it's","start":45.605,"end":45.684998,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.08655236661434174},{"word":"not","start":45.684998,"end":45.925,"confidence":0.9970703,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.10373420268297195},{"word":"it's","start":45.925,"end":46.164997,"confidence":0.99365234,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.15073269605636597},{"word":"not","start":46.164997,"end":46.324997,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.19910722970962524},{"word":"happening","start":46.324997,"end":46.804996,"confidence":1.0,"punctuated_word":"happening","sentiment":"neutral","sentiment_score":-0.18275392055511477},{"word":"anytime","start":46.804996,"end":47.285,"confidence":0.94628906,"punctuated_word":"anytime","sentiment":"neutral","sentiment_score":-0.15195082128047943},{"word":"soon","start":47.285,"end":47.785,"confidence":1.0,"punctuated_word":"soon.","sentiment":"neutral","sentiment_score":-0.1106456220149994},{"word":"okay","start":52.484997,"end":52.804996,"confidence":0.9460449,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.14636114239692688},{"word":"no","start":52.804996,"end":52.964996,"confidence":0.7939453,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.13702066242694855},{"word":"worries","start":52.964996,"end":53.284996,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.19286923110485077},{"word":"thank","start":53.284996,"end":53.445,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.33017897605895996},{"word":"you","start":53.445,"end":53.684998,"confidence":0.9970703,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3214483857154846},{"word":"bye","start":53.684998,"end":54.184998,"confidence":0.9995117,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2072209119796753},{"word":"you","start":55.045,"end":55.204998,"confidence":0.37158203,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.1288459599018097},{"word":"too","start":55.204998,"end":55.704998,"confidence":0.90478516,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.07690949738025665}],"paragraphs":{"transcript":"\nHello. Top ring? And two things. Yep. Yep.\n\nCan I sorry? Can I just interrupt you? Sorry. We we don't have time for that at the moment, and, yeah, the company's already already got a managed services provider. So it's not it's not happening anytime soon.\n\nOkay. No worries. Thank you. Bye. You too.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.04,"end":1.52,"sentiment":"neutral","sentiment_score":0.02635195478796959},{"text":"Top ring?","start":1.52,"end":2.34,"sentiment":"neutral","sentiment_score":0.030015558935701847},{"text":"And two things.","start":8.24,"end":9.059999,"sentiment":"neutral","sentiment_score":0.15992485483487448},{"text":"Yep.","start":33.03,"end":33.53,"sentiment":"neutral","sentiment_score":0.10886411368846892},{"text":"Yep.","start":34.87,"end":35.37,"sentiment":"neutral","sentiment_score":0.03762372210621834}],"sentiment":"neutral","sentiment_score":0.0890806841198355,"num_words":8,"start":1.04,"end":35.37},{"sentences":[{"text":"Can I sorry?","start":35.43,"end":36.49,"sentiment":"neutral","sentiment_score":-0.013972512756784758},{"text":"Can I just interrupt you?","start":36.71,"end":38.15,"sentiment":"neutral","sentiment_score":-0.06487564966082573},{"text":"Sorry.","start":38.15,"end":38.55,"sentiment":"neutral","sentiment_score":-0.09592171013355257},{"text":"We we don't have time for that at the moment, and, yeah, the company's already already got a managed services provider.","start":38.55,"end":44.89,"sentiment":"neutral","sentiment_score":-0.09648637136533147},{"text":"So it's not it's not happening anytime soon.","start":45.445,"end":47.785,"sentiment":"neutral","sentiment_score":-0.13181641418486834}],"sentiment":"neutral","sentiment_score":-0.09323585812786692,"num_words":38,"start":35.43,"end":47.785},{"sentences":[{"text":"Okay.","start":52.484997,"end":52.804996,"sentiment":"neutral","sentiment_score":0.14636114239692688},{"text":"No worries.","start":52.804996,"end":53.284996,"sentiment":"neutral","sentiment_score":0.16494494676589966},{"text":"Thank you.","start":53.284996,"end":53.684998,"sentiment":"neutral","sentiment_score":0.3258136808872223},{"text":"Bye.","start":53.684998,"end":54.184998,"sentiment":"neutral","sentiment_score":0.2072209119796753},{"text":"You too.","start":55.045,"end":55.704998,"sentiment":"neutral","sentiment_score":0.10287772864103317}],"sentiment":"neutral","sentiment_score":0.19260684587061405,"num_words":8,"start":52.484997,"end":55.704998}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Top ring?\n\nChannel 0: Oh, hey, Tom. This is Jamie from Cloud Solution IT. How are you doing today? I'm\n\nChannel 1: And two things.\n\nChannel 0: doing fine. Alright. Great. Well, Todd, I hope you still remember the company because the last time I touched base, he was actually last year. And during the time, I was trying to arrange a meeting with you together with CTO, Baljeet.\n\nHe now introduced our company and our services. So, again, you're from Cloud Solution IT, and we are a managed service provider and a Microsoft trusted\n\nChannel 1: Yep.\n\nChannel 0: partner. We also provide\n\nChannel 1: Yep. Can I sorry?\n\nChannel 0: oh, yeah. Go ahead.\n\nChannel 1: Can I just interrupt you? Sorry. We we\n\nChannel 0: Yeah.\n\nChannel 1: don't\n\nChannel 0: Sure.\n\nChannel 1: have time for that at the moment, and, yeah, the company's already already got a managed services provider. So it's not it's not\n\nChannel 0: I\n\nChannel 1: happening\n\nChannel 0: see.\n\nChannel 1: anytime soon.\n\nChannel 0: Of course. Well, thank you so much for answering, and you have a good one. Okay?\n\nChannel 1: Okay. No worries. Thank you. Bye.\n\nChannel 0: Alright. Bye.\n\nChannel 1: You too.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.04,"end":1.52,"sentiment":"neutral","sentiment_score":0.02635195478796959},{"text":"Top ring?","start":1.52,"end":2.34,"sentiment":"neutral","sentiment_score":0.030015558935701847}],"sentiment":"neutral","sentiment_score":0.028794357553124428,"channel":1,"num_words":3,"start":1.04,"end":2.34},{"sentences":[{"text":"Oh, hey, Tom.","start":3.04,"end":3.76,"sentiment":"neutral","sentiment_score":0.19816013673941293},{"text":"This is Jamie from Cloud Solution IT.","start":3.76,"end":6.48,"sentiment":"neutral","sentiment_score":0.2486928552389145},{"text":"How are you doing today?","start":6.48,"end":7.7,"sentiment":"neutral","sentiment_score":0.31356032490730285},{"text":"I'm","start":8.08,"end":8.58,"sentiment":"neutral","sentiment_score":0.15416085720062256}],"sentiment":"neutral","sentiment_score":0.25358080491423607,"channel":0,"num_words":16,"start":3.04,"end":8.58},{"sentences":[{"text":"And two things.","start":8.24,"end":9.059999,"sentiment":"neutral","sentiment_score":0.15992485483487448}],"sentiment":"neutral","sentiment_score":0.15992485483487448,"channel":1,"num_words":3,"start":8.24,"end":9.059999},{"sentences":[{"text":"doing fine.","start":8.96,"end":9.679999,"sentiment":"neutral","sentiment_score":0.2946968227624893},{"text":"Alright.","start":9.679999,"end":10.08,"sentiment":"positive","sentiment_score":0.4067622423171997},{"text":"Great.","start":10.08,"end":10.4,"sentiment":"positive","sentiment_score":0.6371629238128662},{"text":"Well, Todd, I hope you still remember the company because the last time I touched base, he was actually last year.","start":10.4,"end":17.125,"sentiment":"neutral","sentiment_score":0.11073858574742362},{"text":"And during the time, I was trying to arrange a meeting with you together with CTO, Baljeet.","start":17.125,"end":22.425,"sentiment":"neutral","sentiment_score":0.08347014973268789}],"sentiment":"neutral","sentiment_score":0.12804337280491987,"channel":0,"num_words":42,"start":8.96,"end":22.425},{"sentences":[{"text":"He now introduced our company and our services.","start":22.805,"end":26.185001,"sentiment":"neutral","sentiment_score":0.14676459226757288},{"text":"So, again, you're from Cloud Solution IT, and we are a managed service provider and a Microsoft trusted","start":26.9,"end":33.059998,"sentiment":"neutral","sentiment_score":0.13094272340337434}],"sentiment":"neutral","sentiment_score":0.13581099074620467,"channel":0,"num_words":26,"start":22.805,"end":33.059998},{"sentences":[{"text":"Yep.","start":33.03,"end":33.53,"sentiment":"neutral","sentiment_score":0.10886411368846892}],"sentiment":"neutral","sentiment_score":0.10886411368846892,"channel":1,"num_words":1,"start":33.03,"end":33.53},{"sentences":[{"text":"partner.","start":33.059998,"end":33.559998,"sentiment":"neutral","sentiment_score":0.10299091041088104},{"text":"We also provide","start":34.02,"end":35.22,"sentiment":"neutral","sentiment_score":0.05805712565779686}],"sentiment":"neutral","sentiment_score":0.0692905718460679,"channel":0,"num_words":4,"start":33.059998,"end":35.22},{"sentences":[{"text":"Yep.","start":34.87,"end":35.37,"sentiment":"neutral","sentiment_score":0.03762372210621834},{"text":"Can I sorry?","start":35.43,"end":36.49,"sentiment":"neutral","sentiment_score":-0.013972512756784758}],"sentiment":"neutral","sentiment_score":-0.0010734540410339832,"channel":1,"num_words":4,"start":34.87,"end":36.49},{"sentences":[{"text":"oh, yeah.","start":36.02,"end":36.34,"sentiment":"neutral","sentiment_score":-0.04255535826086997},{"text":"Go ahead.","start":36.34,"end":37.0,"sentiment":"neutral","sentiment_score":-0.03704190254211426}],"sentiment":"neutral","sentiment_score":-0.03979863040149212,"channel":0,"num_words":4,"start":36.02,"end":37.0},{"sentences":[{"text":"Can I just interrupt you?","start":36.71,"end":38.15,"sentiment":"neutral","sentiment_score":-0.06487564966082573},{"text":"Sorry.","start":38.15,"end":38.55,"sentiment":"neutral","sentiment_score":-0.09592171013355257},{"text":"We we","start":38.55,"end":39.03,"sentiment":"neutral","sentiment_score":-0.07703262940049171}],"sentiment":"neutral","sentiment_score":-0.07179565215483308,"channel":1,"num_words":8,"start":36.71,"end":39.03},{"sentences":[{"text":"Yeah.","start":38.82,"end":39.059998,"sentiment":"neutral","sentiment_score":-0.0823301374912262}],"sentiment":"neutral","sentiment_score":-0.0823301374912262,"channel":0,"num_words":1,"start":38.82,"end":39.059998},{"sentences":[{"text":"don't","start":39.03,"end":39.27,"sentiment":"neutral","sentiment_score":-0.101132832467556}],"sentiment":"neutral","sentiment_score":-0.101132832467556,"channel":1,"num_words":1,"start":39.03,"end":39.27},{"sentences":[{"text":"Sure.","start":39.059998,"end":39.559998,"sentiment":"neutral","sentiment_score":-0.09605278074741364}],"sentiment":"neutral","sentiment_score":-0.09605278074741364,"channel":0,"num_words":1,"start":39.059998,"end":39.559998},{"sentences":[{"text":"have time for that at the moment, and, yeah, the company's already already got a managed services provider.","start":39.27,"end":44.89,"sentiment":"neutral","sentiment_score":-0.0983897615224123},{"text":"So it's not it's not","start":45.445,"end":46.324997,"sentiment":"neutral","sentiment_score":-0.12183618992567062}],"sentiment":"neutral","sentiment_score":-0.10348681117529454,"channel":1,"num_words":23,"start":39.27,"end":46.324997},{"sentences":[{"text":"I","start":46.234997,"end":46.475,"sentiment":"neutral","sentiment_score":-0.1321195811033249}],"sentiment":"neutral","sentiment_score":-0.1321195811033249,"channel":0,"num_words":1,"start":46.234997,"end":46.475},{"sentences":[{"text":"happening","start":46.324997,"end":46.804996,"sentiment":"neutral","sentiment_score":-0.18275392055511477}],"sentiment":"neutral","sentiment_score":-0.18275392055511477,"channel":1,"num_words":1,"start":46.324997,"end":46.804996},{"sentences":[{"text":"see.","start":46.475,"end":46.975,"sentiment":"neutral","sentiment_score":-0.14120489358901978}],"sentiment":"neutral","sentiment_score":-0.14120489358901978,"channel":0,"num_words":1,"start":46.475,"end":46.975},{"sentences":[{"text":"anytime soon.","start":46.804996,"end":47.785,"sentiment":"neutral","sentiment_score":-0.1312982216477394}],"sentiment":"neutral","sentiment_score":-0.1312982216477394,"channel":1,"num_words":2,"start":46.804996,"end":47.785},{"sentences":[{"text":"Of course.","start":48.635,"end":49.034996,"sentiment":"neutral","sentiment_score":0.06949094124138355},{"text":"Well, thank you so much for answering, and you have a good one.","start":49.034996,"end":51.914997,"sentiment":"positive","sentiment_score":0.5628660573409154},{"text":"Okay?","start":51.914997,"end":52.414997,"sentiment":"neutral","sentiment_score":0.2362155914306641}],"sentiment":"positive","sentiment_score":0.4807785137090832,"channel":0,"num_words":16,"start":48.635,"end":52.414997},{"sentences":[{"text":"Okay.","start":52.484997,"end":52.804996,"sentiment":"neutral","sentiment_score":0.14636114239692688},{"text":"No worries.","start":52.804996,"end":53.284996,"sentiment":"neutral","sentiment_score":0.16494494676589966},{"text":"Thank you.","start":53.284996,"end":53.684998,"sentiment":"neutral","sentiment_score":0.3258136808872223},{"text":"Bye.","start":53.684998,"end":54.184998,"sentiment":"neutral","sentiment_score":0.2072209119796753}],"sentiment":"neutral","sentiment_score":0.22251655161380768,"channel":1,"num_words":6,"start":52.484997,"end":54.184998},{"sentences":[{"text":"Alright.","start":54.074997,"end":54.394997,"sentiment":"neutral","sentiment_score":0.16136234998703003},{"text":"Bye.","start":54.394997,"end":54.894997,"sentiment":"neutral","sentiment_score":0.1458788812160492}],"sentiment":"neutral","sentiment_score":0.1536206156015396,"channel":0,"num_words":2,"start":54.074997,"end":54.894997},{"sentences":[{"text":"You too.","start":55.045,"end":55.704998,"sentiment":"neutral","sentiment_score":0.10287772864103317}],"sentiment":"neutral","sentiment_score":0.10287772864103317,"channel":1,"num_words":2,"start":55.045,"end":55.704998}]},"summary":{"result":"success","short":"A representative from Cloud Solution IT called a customer named Tom to arrange a meeting with CTO Baljeet. The representative explains that their company is a managed service provider and Microsoft's partner. The customer expresses concern about the time and the representative apologizes for the interruption. The call ends with the customer thanking the representative and saying goodbye."},"intents":{"segments":[{"text":"Well, Todd, I hope you still remember the company because the last time I touched base, he was actually last year. And during the time, I was trying to arrange a meeting with you together with CTO, Baljeet. He now introduced our company and our services.","start_word":26,"end_word":71,"intents":[{"intent":"Inform about company and services","confidence_score":0.017450174}]},{"text":"Can I just interrupt you? Sorry.","start_word":103,"end_word":108,"intents":[{"intent":"Request interruption","confidence_score":0.13058782},{"intent":"Propose interruption","confidence_score":0.0019337282}]},{"text":"Well, thank you so much for answering, and you have a good one. Okay?","start_word":144,"end_word":157,"intents":[{"intent":"Wish good day","confidence_score":0.16721551}]}]},"sentiments":{"segments":[{"text":"Hello. Top ring? Oh, hey, Tom. This is Jamie from Cloud Solution IT. How are you doing today? I'm And two things. doing fine.","start_word":0,"end_word":23,"sentiment":"neutral","sentiment_score":0.19842194020748136},{"text":"Alright. Great.","start_word":24,"end_word":25,"sentiment":"positive","sentiment_score":0.4989225566387177},{"text":"Well, Todd, I hope you still remember the company because the last time I touched base, he was actually last year. And during the time, I was trying to arrange a meeting with you together with CTO, Baljeet. He now introduced our company and our services. So, again, you're from Cloud Solution IT, and we are a managed service provider and a Microsoft trusted Yep. partner. We also provide Yep. Can I sorry? oh, yeah. Go ahead. Can I just interrupt you? Sorry. We we Yeah. don't Sure. have time for that at the moment, and, yeah, the company's already already got a managed services provider. So it's not it's not I happening see. anytime soon. Of course.","start_word":26,"end_word":143,"sentiment":"neutral","sentiment_score":0.027032919228076935},{"text":"Well, thank you so much for answering, and you have a good one.","start_word":144,"end_word":156,"sentiment":"positive","sentiment_score":0.5520203113555908},{"text":"Okay? Okay. No worries. Thank you. Bye. Alright. Bye. You too.","start_word":157,"end_word":167,"sentiment":"neutral","sentiment_score":0.189322829246521}],"average":{"sentiment":"neutral","sentiment_score":0.11147916269492344}}}}