{"metadata":{"transaction_key":"deprecated","request_id":"019d9920-1369-7bf3-be01-5f1b77cd3fbb","sha256":"61e4fb7b18a13110610be7afc460058d4020bc6e368c3318f38bccd180e148dd","created":"2026-04-17T01:48:31.204Z","duration":125.20794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":403,"output_tokens":68},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":458,"output_tokens":458},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":458,"output_tokens":16}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. This is accounts department. How may I help you today? Yes. This is Ertel AU, accounts department. Oh. Got it. Yes. Nice to have you on the line, mister Grieve. Yeah. That's correct. Two days ago, I spoke to you, said you sent your payment via the pay. So I'm just really concerned. The reason why this morning when I clocked in, I messaged you right away because that time we have not received any payment. And then I think ten minutes ago, we received your payment via bank transfer. So I sent you another email telling that we received the payment and kindly disregard the first message we sent early this morning. So as of as of this stage, your account has been paid. It's back to zero balance, and you will also receive the payment receipt shortly to your email address. Yes. No trouble. Yeah. Yeah. Yeah. That's the reason why we've informed you early this morning. But right now, it's all sorted out. We appreciate the payment, and we also appreciate your callback. Yeah. Thank you so much, and I wish you have a great Friday, and be safe always. Yeah. That's correct. It's already been zeroed, and shortly, the system will send you the official payment receipt. And you're welcome. Have a good one. See you. Bye.","confidence":0.99902344,"words":[{"word":"hi","start":0.56,"end":0.79999995,"confidence":0.9970703,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.05356428772211075},{"word":"this","start":0.79999995,"end":1.04,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.06528305262327194},{"word":"is","start":1.04,"end":1.28,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05235412716865539},{"word":"accounts","start":1.28,"end":1.68,"confidence":0.99609375,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":0.06352651864290237},{"word":"department","start":1.68,"end":2.1799998,"confidence":1.0,"punctuated_word":"department.","sentiment":"neutral","sentiment_score":0.08567313849925995},{"word":"how","start":2.32,"end":2.48,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.14730872213840485},{"word":"may","start":2.48,"end":2.6,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.14584936201572418},{"word":"i","start":2.6,"end":2.72,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12831629812717438},{"word":"help","start":2.72,"end":2.96,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.12165062129497528},{"word":"you","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10977571457624435},{"word":"today","start":3.12,"end":3.62,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.0944443941116333},{"word":"yes","start":6.16,"end":6.56,"confidence":0.98535156,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.019842464476823807},{"word":"this","start":6.56,"end":6.72,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.013260548003017902},{"word":"is","start":6.72,"end":7.2,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01886599138379097},{"word":"ertel","start":7.2,"end":7.7,"confidence":0.53552246,"punctuated_word":"Ertel","sentiment":"neutral","sentiment_score":0.01726618781685829},{"word":"au","start":7.9199996,"end":8.42,"confidence":0.6516113,"punctuated_word":"AU,","sentiment":"neutral","sentiment_score":0.0117481742054224},{"word":"accounts","start":8.48,"end":8.96,"confidence":0.9970703,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":0.012223474681377413},{"word":"department","start":8.96,"end":9.46,"confidence":1.0,"punctuated_word":"department.","sentiment":"neutral","sentiment_score":0.018359623849391937},{"word":"oh","start":23.185,"end":23.685,"confidence":0.6123047,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":-0.013476051390171053},{"word":"got","start":28.460001,"end":28.7,"confidence":0.66308594,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.017749516293406487},{"word":"it","start":28.7,"end":29.2,"confidence":0.9995117,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.02673845738172531},{"word":"yes","start":29.82,"end":30.32,"confidence":0.9970703,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.12956181168556213},{"word":"nice","start":30.460001,"end":30.78,"confidence":0.984375,"punctuated_word":"Nice","sentiment":"positive","sentiment_score":0.582213282585144},{"word":"to","start":30.78,"end":30.94,"confidence":0.99609375,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.635569155216217},{"word":"have","start":30.94,"end":31.1,"confidence":0.99902344,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.5373317003250122},{"word":"you","start":31.1,"end":31.26,"confidence":0.9970703,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4017040431499481},{"word":"on","start":31.26,"end":31.42,"confidence":0.8984375,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.4969067871570587},{"word":"the","start":31.42,"end":31.5,"confidence":0.99902344,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.5148636102676392},{"word":"line","start":31.5,"end":31.82,"confidence":0.9880371,"punctuated_word":"line,","sentiment":"positive","sentiment_score":0.5938602685928345},{"word":"mister","start":31.82,"end":32.32,"confidence":0.88378906,"punctuated_word":"mister","sentiment":"positive","sentiment_score":0.33898746967315674},{"word":"grieve","start":32.86,"end":33.36,"confidence":0.8727214,"punctuated_word":"Grieve.","sentiment":"neutral","sentiment_score":0.26290497183799744},{"word":"yeah","start":33.74,"end":34.06,"confidence":0.9975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09649904817342758},{"word":"that's","start":34.06,"end":34.3,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.11200344562530518},{"word":"correct","start":34.3,"end":34.62,"confidence":1.0,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.10063174366950987},{"word":"two","start":34.62,"end":34.78,"confidence":0.99902344,"punctuated_word":"Two","sentiment":"neutral","sentiment_score":-0.01863723248243332},{"word":"days","start":34.78,"end":35.02,"confidence":1.0,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.031043555587530136},{"word":"ago","start":35.02,"end":35.34,"confidence":0.9206543,"punctuated_word":"ago,","sentiment":"neutral","sentiment_score":-0.01813320256769657},{"word":"i","start":35.34,"end":35.5,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01463114470243454},{"word":"spoke","start":35.5,"end":35.739998,"confidence":1.0,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":-0.0001859329640865326},{"word":"to","start":35.739998,"end":35.9,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.002686966210603714},{"word":"you","start":35.9,"end":36.06,"confidence":0.6376953,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.00226769782602787},{"word":"said","start":36.06,"end":36.38,"confidence":0.81347656,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.01843743771314621},{"word":"you","start":36.38,"end":36.62,"confidence":0.9707031,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.004223383963108063},{"word":"sent","start":36.62,"end":36.86,"confidence":0.99316406,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.01780632510781288},{"word":"your","start":36.86,"end":37.02,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.008780315518379211},{"word":"payment","start":37.02,"end":37.52,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.006659157574176788},{"word":"via","start":37.58,"end":37.82,"confidence":0.99609375,"punctuated_word":"via","sentiment":"neutral","sentiment_score":-0.025964949280023575},{"word":"the","start":37.82,"end":37.98,"confidence":0.25024414,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.039641980081796646},{"word":"pay","start":37.98,"end":38.48,"confidence":0.56970215,"punctuated_word":"pay.","sentiment":"neutral","sentiment_score":-0.025189921259880062},{"word":"so","start":39.155003,"end":39.555,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06281653046607971},{"word":"i'm","start":39.555,"end":39.875,"confidence":0.828125,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2757282853126526},{"word":"just","start":39.875,"end":40.275,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.29398539662361145},{"word":"really","start":40.275,"end":40.595,"confidence":1.0,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.3891664147377014},{"word":"concerned","start":40.595,"end":40.995,"confidence":0.95288086,"punctuated_word":"concerned.","sentiment":"negative","sentiment_score":-0.37010735273361206},{"word":"the","start":40.995,"end":41.155,"confidence":1.0,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.31803521513938904},{"word":"reason","start":41.155,"end":41.555,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.29140564799308777},{"word":"why","start":41.555,"end":42.035,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.28564321994781494},{"word":"this","start":42.035,"end":42.275,"confidence":0.74560547,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.3422940671443939},{"word":"morning","start":42.275,"end":42.775,"confidence":1.0,"punctuated_word":"morning","sentiment":"negative","sentiment_score":-0.3362884223461151},{"word":"when","start":42.995,"end":43.235,"confidence":0.56933594,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.3159934878349304},{"word":"i","start":43.235,"end":43.555,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.29724350571632385},{"word":"clocked","start":43.555,"end":43.875,"confidence":0.7426758,"punctuated_word":"clocked","sentiment":"neutral","sentiment_score":-0.26129525899887085},{"word":"in","start":43.875,"end":44.375,"confidence":0.99194336,"punctuated_word":"in,","sentiment":"neutral","sentiment_score":-0.22649143636226657},{"word":"i","start":44.835,"end":45.075,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.29129165410995483},{"word":"messaged","start":45.075,"end":45.555,"confidence":0.97753906,"punctuated_word":"messaged","sentiment":"neutral","sentiment_score":-0.27802056074142456},{"word":"you","start":45.555,"end":45.635002,"confidence":0.96435547,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.3151523470878601},{"word":"right","start":45.635002,"end":45.875,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.24104152619838717},{"word":"away","start":45.875,"end":46.115,"confidence":0.99902344,"punctuated_word":"away","sentiment":"neutral","sentiment_score":-0.27378594875335693},{"word":"because","start":46.115,"end":46.615,"confidence":0.7138672,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.2208138108253479},{"word":"that","start":46.755,"end":46.995,"confidence":0.96972656,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2758617401123047},{"word":"time","start":46.995,"end":47.315002,"confidence":1.0,"punctuated_word":"time","sentiment":"negative","sentiment_score":-0.38548144698143005},{"word":"we","start":47.315002,"end":47.635002,"confidence":0.5390625,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.38669079542160034},{"word":"have","start":47.635002,"end":47.795002,"confidence":1.0,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.4419244527816773},{"word":"not","start":47.795002,"end":48.115,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4029711186885834},{"word":"received","start":48.115,"end":48.595,"confidence":0.984375,"punctuated_word":"received","sentiment":"negative","sentiment_score":-0.5416617393493652},{"word":"any","start":48.595,"end":48.915,"confidence":1.0,"punctuated_word":"any","sentiment":"negative","sentiment_score":-0.3929772078990936},{"word":"payment","start":48.915,"end":49.395,"confidence":0.95214844,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":-0.33325958251953125},{"word":"and","start":49.395,"end":49.635002,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.20802593231201172},{"word":"then","start":49.635002,"end":50.135002,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.211009219288826},{"word":"i","start":50.595,"end":50.755,"confidence":0.63427734,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.206303209066391},{"word":"think","start":50.755,"end":51.075,"confidence":0.95947266,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.15759722888469696},{"word":"ten","start":51.075,"end":51.395,"confidence":0.9580078,"punctuated_word":"ten","sentiment":"neutral","sentiment_score":-0.22404468059539795},{"word":"minutes","start":51.395,"end":51.795,"confidence":1.0,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":-0.19418641924858093},{"word":"ago","start":51.795,"end":52.295,"confidence":0.9628906,"punctuated_word":"ago,","sentiment":"neutral","sentiment_score":-0.18522948026657104},{"word":"we","start":53.39,"end":53.55,"confidence":0.9301758,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.1709347814321518},{"word":"received","start":53.55,"end":53.95,"confidence":0.95703125,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.22685673832893372},{"word":"your","start":53.95,"end":54.27,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.19191119074821472},{"word":"payment","start":54.27,"end":54.77,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.15342776477336884},{"word":"via","start":54.83,"end":55.07,"confidence":0.99902344,"punctuated_word":"via","sentiment":"neutral","sentiment_score":-0.1671023964881897},{"word":"bank","start":55.07,"end":55.39,"confidence":0.9921875,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":-0.190672904253006},{"word":"transfer","start":55.39,"end":55.89,"confidence":0.9641113,"punctuated_word":"transfer.","sentiment":"neutral","sentiment_score":-0.21486400067806244},{"word":"so","start":56.35,"end":56.59,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.13336296379566193},{"word":"i","start":56.59,"end":56.83,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14933522045612335},{"word":"sent","start":56.83,"end":57.07,"confidence":0.9902344,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.1890036016702652},{"word":"you","start":57.07,"end":57.31,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.21391835808753967},{"word":"another","start":57.31,"end":57.79,"confidence":1.0,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.22124388813972473},{"word":"email","start":57.79,"end":58.29,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.21931147575378415},{"word":"telling","start":58.75,"end":59.15,"confidence":0.74072266,"punctuated_word":"telling","sentiment":"neutral","sentiment_score":-0.21387717127799988},{"word":"that","start":59.15,"end":59.55,"confidence":0.9951172,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2055385857820511},{"word":"we","start":59.55,"end":59.79,"confidence":0.99609375,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.21897821128368375},{"word":"received","start":59.79,"end":60.11,"confidence":0.9838867,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.2815108001232147},{"word":"the","start":60.11,"end":60.35,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2888201177120209},{"word":"payment","start":60.35,"end":60.85,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.2216981500387192},{"word":"and","start":60.91,"end":61.23,"confidence":0.64941406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2632017135620117},{"word":"kindly","start":61.23,"end":61.63,"confidence":0.9819336,"punctuated_word":"kindly","sentiment":"neutral","sentiment_score":-0.2776033878326416},{"word":"disregard","start":61.63,"end":62.13,"confidence":0.99902344,"punctuated_word":"disregard","sentiment":"neutral","sentiment_score":-0.27849268913269043},{"word":"the","start":62.27,"end":62.43,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3630131483078003},{"word":"first","start":62.43,"end":62.75,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.3221840262413025},{"word":"message","start":62.75,"end":63.23,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.24608826637268064},{"word":"we","start":63.23,"end":63.39,"confidence":0.9921875,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.24642270803451535},{"word":"sent","start":63.39,"end":63.79,"confidence":0.9921875,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.2638019919395447},{"word":"early","start":63.79,"end":64.11,"confidence":0.9902344,"punctuated_word":"early","sentiment":"neutral","sentiment_score":-0.328210711479187},{"word":"this","start":64.11,"end":64.43,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.23697762191295624},{"word":"morning","start":64.43,"end":64.93,"confidence":0.99902344,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":-0.2197301685810089},{"word":"so","start":65.625,"end":66.125,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05010437220335007},{"word":"as","start":66.265,"end":66.505005,"confidence":0.5864258,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.02248072624206543},{"word":"of","start":66.505005,"end":67.005005,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.010218650102615356},{"word":"as","start":67.385,"end":67.625,"confidence":0.5444336,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.0077379122376441956},{"word":"of","start":67.625,"end":67.865005,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.014010824263095856},{"word":"this","start":67.865005,"end":68.105,"confidence":0.99609375,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.004586748778820038},{"word":"stage","start":68.105,"end":68.605,"confidence":0.98168945,"punctuated_word":"stage,","sentiment":"neutral","sentiment_score":0.010976621881127356},{"word":"your","start":69.225,"end":69.625,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.031870871782302856},{"word":"account","start":69.625,"end":70.105,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.016339905560016632},{"word":"has","start":70.105,"end":70.265,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.021052688360214233},{"word":"been","start":70.265,"end":70.745,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.042385607957839966},{"word":"paid","start":70.745,"end":71.245,"confidence":0.9645996,"punctuated_word":"paid.","sentiment":"neutral","sentiment_score":0.01289263367652893},{"word":"it's","start":71.465004,"end":71.785,"confidence":0.99853516,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.034512147307395935},{"word":"back","start":71.785,"end":72.025,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.03439342975616455},{"word":"to","start":72.025,"end":72.185005,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05152873694896698},{"word":"zero","start":72.185005,"end":72.585,"confidence":1.0,"punctuated_word":"zero","sentiment":"neutral","sentiment_score":0.04326673597097397},{"word":"balance","start":72.585,"end":73.085,"confidence":0.87109375,"punctuated_word":"balance,","sentiment":"neutral","sentiment_score":0.03644920140504837},{"word":"and","start":73.305,"end":73.805,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05390042066574097},{"word":"you","start":74.025,"end":74.265,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05486731231212616},{"word":"will","start":74.265,"end":74.505005,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.0501803420484066},{"word":"also","start":74.505005,"end":74.905,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.04328157752752304},{"word":"receive","start":74.905,"end":75.405,"confidence":0.99902344,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.010841216892004011},{"word":"the","start":75.465004,"end":75.965004,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01644357666373253},{"word":"payment","start":76.105,"end":76.585,"confidence":0.99902344,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.0013076066970825195},{"word":"receipt","start":76.585,"end":77.085,"confidence":0.99316406,"punctuated_word":"receipt","sentiment":"neutral","sentiment_score":-0.004450812935829163},{"word":"shortly","start":77.145004,"end":77.645004,"confidence":1.0,"punctuated_word":"shortly","sentiment":"neutral","sentiment_score":0.0002392753958702087},{"word":"to","start":78.21,"end":78.37,"confidence":0.9863281,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0335746593773365},{"word":"your","start":78.37,"end":78.770004,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.03262815251946449},{"word":"email","start":78.770004,"end":79.25,"confidence":0.99902344,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.07453981786966324},{"word":"address","start":79.25,"end":79.75,"confidence":0.9946289,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":-0.061747726052999496},{"word":"yes","start":79.97,"end":80.450005,"confidence":0.8129883,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.022750113159418103},{"word":"no","start":80.450005,"end":80.69,"confidence":0.98535156,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.07627555727958679},{"word":"trouble","start":80.69,"end":81.19,"confidence":0.9748535,"punctuated_word":"trouble.","sentiment":"neutral","sentiment_score":-0.1740534007549286},{"word":"yeah","start":84.61,"end":85.11,"confidence":0.9160156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03140585497021675},{"word":"yeah","start":85.73,"end":86.23,"confidence":0.96313477,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.015590310096740724},{"word":"yeah","start":86.37,"end":86.770004,"confidence":0.9785156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.010970055125653744},{"word":"that's","start":86.770004,"end":87.01,"confidence":0.99609375,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.02419370971620083},{"word":"the","start":87.01,"end":87.17,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.016123764216899872},{"word":"reason","start":87.17,"end":87.49,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.01070072501897812},{"word":"why","start":87.49,"end":87.73,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.013923395425081251},{"word":"we've","start":87.73,"end":88.23,"confidence":0.9970703,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":-0.00953194499015808},{"word":"informed","start":88.53,"end":89.01,"confidence":0.7788086,"punctuated_word":"informed","sentiment":"neutral","sentiment_score":-0.0110197551548481},{"word":"you","start":89.01,"end":89.33,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.043516870588064194},{"word":"early","start":89.33,"end":89.65,"confidence":0.99316406,"punctuated_word":"early","sentiment":"neutral","sentiment_score":-0.05772067606449127},{"word":"this","start":89.65,"end":89.89,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0419241227209568},{"word":"morning","start":89.89,"end":90.39,"confidence":0.88916016,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":-0.029303664341568947},{"word":"but","start":90.755005,"end":91.15501,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.018866030499339104},{"word":"right","start":91.15501,"end":91.235,"confidence":0.9589844,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.008686868473887444},{"word":"now","start":91.235,"end":91.555,"confidence":0.83618164,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.0060027241706848145},{"word":"it's","start":91.555,"end":91.875,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.111068993806839},{"word":"all","start":91.875,"end":92.115005,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.17583417892456055},{"word":"sorted","start":92.115005,"end":92.515,"confidence":0.99609375,"punctuated_word":"sorted","sentiment":"neutral","sentiment_score":0.1468171775341034},{"word":"out","start":92.515,"end":92.83501,"confidence":0.99658203,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":0.15389634668827057},{"word":"we","start":92.83501,"end":93.075005,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.3122672140598297},{"word":"appreciate","start":93.075005,"end":93.555,"confidence":1.0,"punctuated_word":"appreciate","sentiment":"neutral","sentiment_score":0.3288518786430359},{"word":"the","start":93.555,"end":93.795006,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.35706016421318054},{"word":"payment","start":93.795006,"end":94.295006,"confidence":0.8935547,"punctuated_word":"payment,","sentiment":"neutral","sentiment_score":0.3266298174858093},{"word":"and","start":94.355,"end":94.595,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.24671320617198944},{"word":"we","start":94.595,"end":94.83501,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2834496796131134},{"word":"also","start":94.83501,"end":95.315,"confidence":0.99902344,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.26001840829849243},{"word":"appreciate","start":95.315,"end":95.815,"confidence":1.0,"punctuated_word":"appreciate","sentiment":"neutral","sentiment_score":0.18629539012908936},{"word":"your","start":95.875,"end":96.195,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.26192712783813477},{"word":"callback","start":96.195,"end":96.695,"confidence":0.99316406,"punctuated_word":"callback.","sentiment":"neutral","sentiment_score":0.19214728474617004},{"word":"yeah","start":102.435005,"end":102.83501,"confidence":0.9736328,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1209261119365692},{"word":"thank","start":102.83501,"end":103.075005,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.372214674949646},{"word":"you","start":103.075005,"end":103.315,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.382951021194458},{"word":"so","start":103.315,"end":103.635,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.3755407929420471},{"word":"much","start":103.635,"end":104.115005,"confidence":0.8195801,"punctuated_word":"much,","sentiment":"positive","sentiment_score":0.436420738697052},{"word":"and","start":104.115005,"end":104.355,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.44629794359207153},{"word":"i","start":104.355,"end":104.595,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.44370386004447937},{"word":"wish","start":104.595,"end":104.83501,"confidence":1.0,"punctuated_word":"wish","sentiment":"positive","sentiment_score":0.471999078989029},{"word":"you","start":104.83501,"end":105.075005,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.41783809661865234},{"word":"have","start":105.075005,"end":105.395004,"confidence":0.9980469,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.4630064368247986},{"word":"a","start":105.395004,"end":105.475006,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4420822262763977},{"word":"great","start":105.475006,"end":105.975006,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.4354685842990875},{"word":"friday","start":106.71001,"end":107.21001,"confidence":0.78881836,"punctuated_word":"Friday,","sentiment":"positive","sentiment_score":0.46949654817581177},{"word":"and","start":107.350006,"end":107.670006,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.36121928691864014},{"word":"be","start":107.670006,"end":107.91,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.3315976858139038},{"word":"safe","start":107.91,"end":108.23,"confidence":1.0,"punctuated_word":"safe","sentiment":"neutral","sentiment_score":0.3282748758792877},{"word":"always","start":108.23,"end":108.73,"confidence":0.99365234,"punctuated_word":"always.","sentiment":"neutral","sentiment_score":0.3078944981098175},{"word":"yeah","start":112.15,"end":112.47,"confidence":0.99316406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0676594078540802},{"word":"that's","start":112.47,"end":112.79,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.11205746978521348},{"word":"correct","start":112.79,"end":113.11,"confidence":0.9663086,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.1606306433677673},{"word":"it's","start":113.11,"end":113.350006,"confidence":0.9658203,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.1512778103351593},{"word":"already","start":113.350006,"end":113.75,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.20071941614151},{"word":"been","start":113.75,"end":113.990005,"confidence":0.9980469,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.15905942022800446},{"word":"zeroed","start":113.990005,"end":114.490005,"confidence":0.92496747,"punctuated_word":"zeroed,","sentiment":"neutral","sentiment_score":0.1392863392829895},{"word":"and","start":114.55,"end":114.79,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.14653731882572174},{"word":"shortly","start":114.79,"end":115.19,"confidence":0.7241211,"punctuated_word":"shortly,","sentiment":"neutral","sentiment_score":0.1374349147081375},{"word":"the","start":115.19,"end":115.350006,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15509618818759918},{"word":"system","start":115.350006,"end":115.75,"confidence":1.0,"punctuated_word":"system","sentiment":"neutral","sentiment_score":0.16665072739124298},{"word":"will","start":115.75,"end":115.990005,"confidence":0.9980469,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.13406069576740265},{"word":"send","start":115.990005,"end":116.23,"confidence":0.8691406,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.112870991230011},{"word":"you","start":116.23,"end":116.47,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10785600543022156},{"word":"the","start":116.47,"end":116.71001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11926484107971191},{"word":"official","start":116.71001,"end":117.21001,"confidence":1.0,"punctuated_word":"official","sentiment":"neutral","sentiment_score":0.1202809065580368},{"word":"payment","start":117.270004,"end":117.670006,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.06081673875451088},{"word":"receipt","start":117.670006,"end":118.170006,"confidence":0.9980469,"punctuated_word":"receipt.","sentiment":"neutral","sentiment_score":0.08782941848039627},{"word":"and","start":120.032936,"end":120.532936,"confidence":0.70410156,"punctuated_word":"And","sentiment":"positive","sentiment_score":0.37403351068496704},{"word":"you're","start":120.59293,"end":120.91293,"confidence":0.80688477,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.40769562125205994},{"word":"welcome","start":120.91293,"end":121.41293,"confidence":0.99853516,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.4548855423927307},{"word":"have","start":121.632935,"end":121.87293,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.5309309363365173},{"word":"a","start":121.87293,"end":121.952934,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5131278038024902},{"word":"good","start":121.952934,"end":122.19293,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.4857698678970337},{"word":"one","start":122.19293,"end":122.69293,"confidence":0.9995117,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.42119020223617554},{"word":"see","start":122.91293,"end":123.15294,"confidence":0.9951172,"punctuated_word":"See","sentiment":"neutral","sentiment_score":0.25641947984695435},{"word":"you","start":123.15294,"end":123.39294,"confidence":0.9970703,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.26464900374412537},{"word":"bye","start":123.39294,"end":123.89294,"confidence":0.9980469,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.125334233045578}],"paragraphs":{"transcript":"\nHi. This is accounts department. How may I help you today? Yes. This is Ertel AU, accounts department.\n\nOh. Got it. Yes. Nice to have you on the line, mister Grieve. Yeah.\n\nThat's correct. Two days ago, I spoke to you, said you sent your payment via the pay. So I'm just really concerned. The reason why this morning when I clocked in, I messaged you right away because that time we have not received any payment. And then I think ten minutes ago, we received your payment via bank transfer.\n\nSo I sent you another email telling that we received the payment and kindly disregard the first message we sent early this morning. So as of as of this stage, your account has been paid. It's back to zero balance, and you will also receive the payment receipt shortly to your email address. Yes. No trouble.\n\nYeah. Yeah. Yeah. That's the reason why we've informed you early this morning. But right now, it's all sorted out.\n\nWe appreciate the payment, and we also appreciate your callback. Yeah. Thank you so much, and I wish you have a great Friday, and be safe always. Yeah. That's correct.\n\nIt's already been zeroed, and shortly, the system will send you the official payment receipt. And you're welcome. Have a good one. See you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.05356428772211075},{"text":"This is accounts department.","start":0.79999995,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.06670920923352242},{"text":"How may I help you today?","start":2.32,"end":3.62,"sentiment":"neutral","sentiment_score":0.12455751871069272},{"text":"Yes.","start":6.16,"end":6.56,"sentiment":"neutral","sentiment_score":0.019842464476823807},{"text":"This is Ertel AU, accounts department.","start":6.56,"end":9.46,"sentiment":"neutral","sentiment_score":0.015287333323309818}],"sentiment":"neutral","sentiment_score":0.06551737229650219,"num_words":18,"start":0.56,"end":9.46},{"sentences":[{"text":"Oh.","start":23.185,"end":23.685,"sentiment":"neutral","sentiment_score":-0.013476051390171053},{"text":"Got it.","start":28.460001,"end":29.2,"sentiment":"neutral","sentiment_score":0.0222439868375659},{"text":"Yes.","start":29.82,"end":30.32,"sentiment":"neutral","sentiment_score":0.12956181168556213},{"text":"Nice to have you on the line, mister Grieve.","start":30.460001,"end":33.36,"sentiment":"positive","sentiment_score":0.4849268098672231},{"text":"Yeah.","start":33.74,"end":34.06,"sentiment":"neutral","sentiment_score":0.09649904817342758}],"sentiment":"neutral","sentiment_score":0.3301010050677827,"num_words":14,"start":23.185,"end":34.06},{"sentences":[{"text":"That's correct.","start":34.06,"end":34.62,"sentiment":"neutral","sentiment_score":0.10631759464740753},{"text":"Two days ago, I spoke to you, said you sent your payment via the pay.","start":34.62,"end":38.48,"sentiment":"neutral","sentiment_score":-0.012858595450719197},{"text":"So I'm just really concerned.","start":39.155003,"end":40.995,"sentiment":"neutral","sentiment_score":-0.27836079597473146},{"text":"The reason why this morning when I clocked in, I messaged you right away because that time we have not received any payment.","start":40.995,"end":49.395,"sentiment":"neutral","sentiment_score":-0.3241575736066569},{"text":"And then I think ten minutes ago, we received your payment via bank transfer.","start":49.395,"end":55.89,"sentiment":"neutral","sentiment_score":-0.19301185331174306}],"sentiment":"neutral","sentiment_score":-0.19542098070605327,"num_words":59,"start":34.06,"end":55.89},{"sentences":[{"text":"So I sent you another email telling that we received the payment and kindly disregard the first message we sent early this morning.","start":56.35,"end":64.93,"sentiment":"neutral","sentiment_score":-0.24357934684857077},{"text":"So as of as of this stage, your account has been paid.","start":65.625,"end":71.245,"sentiment":"neutral","sentiment_score":0.00257453586285313},{"text":"It's back to zero balance, and you will also receive the payment receipt shortly to your email address.","start":71.465004,"end":79.75,"sentiment":"neutral","sentiment_score":0.012314177635643218},{"text":"Yes.","start":79.97,"end":80.450005,"sentiment":"neutral","sentiment_score":-0.022750113159418103},{"text":"No trouble.","start":80.450005,"end":81.19,"sentiment":"neutral","sentiment_score":-0.1251644790172577}],"sentiment":"neutral","sentiment_score":-0.10040811465920083,"num_words":56,"start":56.35,"end":81.19},{"sentences":[{"text":"Yeah.","start":84.61,"end":85.11,"sentiment":"neutral","sentiment_score":-0.03140585497021675},{"text":"Yeah.","start":85.73,"end":86.23,"sentiment":"neutral","sentiment_score":-0.015590310096740724},{"text":"Yeah.","start":86.37,"end":86.770004,"sentiment":"neutral","sentiment_score":-0.010970055125653744},{"text":"That's the reason why we've informed you early this morning.","start":86.770004,"end":90.39,"sentiment":"neutral","sentiment_score":-0.025795862823724747},{"text":"But right now, it's all sorted out.","start":90.755005,"end":92.83501,"sentiment":"neutral","sentiment_score":0.07915158197283745}],"sentiment":"neutral","sentiment_score":0.011906811269000173,"num_words":20,"start":84.61,"end":92.83501},{"sentences":[{"text":"We appreciate the payment, and we also appreciate your callback.","start":92.83501,"end":96.695,"sentiment":"neutral","sentiment_score":0.2755360171198845},{"text":"Yeah.","start":102.435005,"end":102.83501,"sentiment":"neutral","sentiment_score":0.1209261119365692},{"text":"Thank you so much, and I wish you have a great Friday, and be safe always.","start":102.83501,"end":108.73,"sentiment":"positive","sentiment_score":0.40537539683282375},{"text":"Yeah.","start":112.15,"end":112.47,"sentiment":"neutral","sentiment_score":0.0676594078540802},{"text":"That's correct.","start":112.47,"end":113.11,"sentiment":"neutral","sentiment_score":0.1363440565764904}],"sentiment":"neutral","sentiment_score":0.32342133844892185,"num_words":30,"start":92.83501,"end":113.11},{"sentences":[{"text":"It's already been zeroed, and shortly, the system will send you the official payment receipt.","start":113.11,"end":118.170006,"sentiment":"neutral","sentiment_score":0.13326944882671038},{"text":"And you're welcome.","start":120.032936,"end":121.41293,"sentiment":"positive","sentiment_score":0.41220489144325256},{"text":"Have a good one.","start":121.632935,"end":122.69293,"sentiment":"positive","sentiment_score":0.4877547025680542},{"text":"See you.","start":122.91293,"end":123.39294,"sentiment":"neutral","sentiment_score":0.26053424179553986},{"text":"Bye.","start":123.39294,"end":123.89294,"sentiment":"neutral","sentiment_score":0.125334233045578}],"sentiment":"neutral","sentiment_score":0.2333231173455715,"num_words":25,"start":113.11,"end":123.89294}]}}]},{"alternatives":[{"transcript":"And that's Airtel, isn't it? Okay. So for some reason or another, you you're not receiving my payment. My account number is 892 in the name of Grieve, g r I e v e. Yeah. Yeah. So I looked through all the accounts, You know, my and Yeah. Yeah. No trouble. I I don't I'm really yeah. I don't know what happened. That's just weird. Do you want me to do that? Yeah. No drama. You I won't. Yeah. It's gonna be zero here tomorrow. Okay. Thank you, dear. Ciao. You too. Bye.","confidence":0.9785156,"words":[{"word":"and","start":4.0,"end":4.16,"confidence":0.75390625,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.00031821709126234055},{"word":"that's","start":4.16,"end":4.56,"confidence":0.99902344,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.0008225562050938606},{"word":"airtel","start":4.56,"end":5.06,"confidence":0.9675293,"punctuated_word":"Airtel,","sentiment":"neutral","sentiment_score":-0.003213833551853895},{"word":"isn't","start":5.12,"end":5.3599997,"confidence":1.0,"punctuated_word":"isn't","sentiment":"neutral","sentiment_score":0.010265051387250423},{"word":"it","start":5.3599997,"end":5.8599997,"confidence":1.0,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.006082557141780853},{"word":"okay","start":10.24,"end":10.719999,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.01774159073829651},{"word":"so","start":10.719999,"end":11.04,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.09759500622749329},{"word":"for","start":11.04,"end":11.28,"confidence":0.921875,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.17405982315540314},{"word":"some","start":11.28,"end":11.44,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.11826002597808838},{"word":"reason","start":11.44,"end":11.84,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.12326076626777648},{"word":"or","start":11.84,"end":12.0,"confidence":0.9921875,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.16936083137989044},{"word":"another","start":12.0,"end":12.32,"confidence":0.93896484,"punctuated_word":"another,","sentiment":"neutral","sentiment_score":-0.16115997731685638},{"word":"you","start":12.32,"end":12.4,"confidence":0.92578125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2447075247764587},{"word":"you're","start":12.675,"end":12.995,"confidence":0.91967773,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.2521120309829712},{"word":"not","start":12.995,"end":13.155,"confidence":0.9970703,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.31562715768814087},{"word":"receiving","start":13.155,"end":13.655,"confidence":1.0,"punctuated_word":"receiving","sentiment":"negative","sentiment_score":-0.35523295402526855},{"word":"my","start":13.795,"end":14.195,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.31444251537323},{"word":"payment","start":14.195,"end":14.695,"confidence":0.9638672,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":-0.2991484999656677},{"word":"my","start":15.155001,"end":15.395,"confidence":1.0,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.08664198219776154},{"word":"account","start":15.395,"end":15.715,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.10352785140275957},{"word":"number","start":15.715,"end":16.035,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.057467952370643616},{"word":"is","start":16.035,"end":16.275,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.030671939253807068},{"word":"892","start":16.275,"end":17.815,"confidence":0.99934894,"punctuated_word":"892","sentiment":"neutral","sentiment_score":-0.038337018340826035},{"word":"in","start":19.715,"end":19.875,"confidence":0.8076172,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.018216928467154503},{"word":"the","start":19.875,"end":20.035,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.022179126739501953},{"word":"name","start":20.035,"end":20.355,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.03897907584905624},{"word":"of","start":20.355,"end":20.595,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.02523793652653694},{"word":"grieve","start":20.595,"end":21.095,"confidence":0.8544922,"punctuated_word":"Grieve,","sentiment":"neutral","sentiment_score":-0.03579336032271385},{"word":"g","start":21.235,"end":21.555,"confidence":1.0,"punctuated_word":"g","sentiment":"neutral","sentiment_score":-0.03865845873951912},{"word":"r","start":21.555,"end":21.875,"confidence":0.99902344,"punctuated_word":"r","sentiment":"neutral","sentiment_score":-0.03582067787647247},{"word":"i","start":21.875,"end":22.035,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04098654165863991},{"word":"e","start":22.035,"end":22.195,"confidence":0.9970703,"punctuated_word":"e","sentiment":"neutral","sentiment_score":-0.03275879845023155},{"word":"v","start":22.195,"end":22.595001,"confidence":0.99902344,"punctuated_word":"v","sentiment":"neutral","sentiment_score":-0.04393860697746277},{"word":"e","start":22.595001,"end":23.095001,"confidence":0.98461914,"punctuated_word":"e.","sentiment":"neutral","sentiment_score":-0.06245465204119682},{"word":"yeah","start":23.715,"end":24.215,"confidence":0.873291,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.005607520695775747},{"word":"yeah","start":24.515,"end":24.755001,"confidence":0.9719238,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.004861143883317709},{"word":"so","start":24.755001,"end":24.915,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.009255832992494106},{"word":"i","start":24.915,"end":25.075,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0129346065223217},{"word":"looked","start":25.075,"end":25.235,"confidence":0.73779297,"punctuated_word":"looked","sentiment":"neutral","sentiment_score":-0.015336690470576286},{"word":"through","start":25.235,"end":25.474998,"confidence":0.93603516,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.014362063258886336},{"word":"all","start":25.474998,"end":25.715,"confidence":0.99902344,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.0022673849016427994},{"word":"the","start":25.715,"end":26.115,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.004641547799110413},{"word":"accounts","start":26.115,"end":26.615,"confidence":0.7084961,"punctuated_word":"accounts,","sentiment":"neutral","sentiment_score":-0.006948758848011494},{"word":"you","start":26.97,"end":27.47,"confidence":0.93408203,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.003789798356592655},{"word":"know","start":28.17,"end":28.33,"confidence":0.9128418,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.0014731548726558683},{"word":"my","start":28.33,"end":28.83,"confidence":0.9199219,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.0019936272874474525},{"word":"and","start":30.009998,"end":30.509998,"confidence":0.9838867,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.20073486864566803},{"word":"yeah","start":39.37,"end":39.87,"confidence":0.98999023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.13098002970218658},{"word":"yeah","start":65.805,"end":66.305,"confidence":0.86279297,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02600066550076008},{"word":"no","start":78.39,"end":78.55,"confidence":0.9707031,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.03475214168429375},{"word":"trouble","start":78.55,"end":79.05,"confidence":0.9785156,"punctuated_word":"trouble.","sentiment":"neutral","sentiment_score":-0.09561237692832948},{"word":"i","start":80.31,"end":80.47,"confidence":0.47070312,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05149516090750694},{"word":"i","start":80.47,"end":80.55,"confidence":0.4885254,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13365569710731506},{"word":"don't","start":80.55,"end":80.71,"confidence":0.8876953,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.12405620515346528},{"word":"i'm","start":81.03,"end":81.270004,"confidence":0.4333496,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2262360155582428},{"word":"really","start":81.270004,"end":81.51,"confidence":0.9135742,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.2395964413881302},{"word":"yeah","start":81.83,"end":82.23,"confidence":0.8869629,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.2036377191543579},{"word":"i","start":82.23,"end":82.39,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2576613128185272},{"word":"don't","start":82.39,"end":82.630005,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.24763071537017825},{"word":"know","start":82.630005,"end":82.71,"confidence":0.9921875,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.2638079524040222},{"word":"what","start":82.71,"end":82.950005,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.3017168343067169},{"word":"happened","start":82.950005,"end":83.450005,"confidence":0.99365234,"punctuated_word":"happened.","sentiment":"neutral","sentiment_score":-0.2798794209957123},{"word":"that's","start":83.75,"end":84.15,"confidence":0.9238281,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.3020920157432556},{"word":"just","start":84.15,"end":84.31,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.3191966414451599},{"word":"weird","start":84.31,"end":84.47,"confidence":0.89501953,"punctuated_word":"weird.","sentiment":"neutral","sentiment_score":-0.23772484064102173},{"word":"do","start":84.47,"end":84.97,"confidence":0.33740234,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.04124022647738457},{"word":"you","start":85.03,"end":85.53,"confidence":0.984375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02374051697552204},{"word":"want","start":89.75,"end":89.990005,"confidence":0.8432617,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.03310161828994751},{"word":"me","start":89.990005,"end":90.15,"confidence":0.97998047,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.04310569167137146},{"word":"to","start":90.15,"end":90.23,"confidence":0.9301758,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04442140460014343},{"word":"do","start":90.23,"end":90.31,"confidence":0.30688477,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.054776955395936966},{"word":"that","start":90.31,"end":90.81,"confidence":0.6602783,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.0373220294713974},{"word":"yeah","start":91.35,"end":91.85,"confidence":0.92407227,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06321851909160614},{"word":"no","start":97.875,"end":98.115005,"confidence":0.44433594,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.004323393106460571},{"word":"drama","start":98.115005,"end":98.615005,"confidence":0.9909668,"punctuated_word":"drama.","sentiment":"neutral","sentiment_score":-0.0334649458527565},{"word":"you","start":98.995,"end":99.315,"confidence":0.44067383,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.0960315614938736},{"word":"i","start":100.115005,"end":100.355,"confidence":0.26416016,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07302611321210861},{"word":"won't","start":100.355,"end":100.855,"confidence":0.87190753,"punctuated_word":"won't.","sentiment":"neutral","sentiment_score":-0.037384647876024246},{"word":"yeah","start":110.03,"end":110.189995,"confidence":0.95458984,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06644552946090698},{"word":"it's","start":110.189995,"end":110.35,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.04727785289287567},{"word":"gonna","start":110.35,"end":110.59,"confidence":0.7626953,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.03461166471242905},{"word":"be","start":110.59,"end":110.75,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.026235509663820267},{"word":"zero","start":110.75,"end":111.07,"confidence":0.99902344,"punctuated_word":"zero","sentiment":"neutral","sentiment_score":0.04391976073384285},{"word":"here","start":111.07,"end":111.31,"confidence":0.99609375,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.014201998710632324},{"word":"tomorrow","start":111.31,"end":111.81,"confidence":0.9946289,"punctuated_word":"tomorrow.","sentiment":"neutral","sentiment_score":0.02858414687216282},{"word":"okay","start":118.909996,"end":119.149994,"confidence":0.7414551,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.182729572057724},{"word":"thank","start":119.149994,"end":119.47,"confidence":0.9819336,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3863602578639984},{"word":"you","start":119.47,"end":119.71,"confidence":0.95043945,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.3334946632385254},{"word":"dear","start":119.71,"end":120.062874,"confidence":0.7907715,"punctuated_word":"dear.","sentiment":"neutral","sentiment_score":0.3319006562232971},{"word":"ciao","start":121.02287,"end":121.52287,"confidence":0.8680013,"punctuated_word":"Ciao.","sentiment":"positive","sentiment_score":0.44015568494796753},{"word":"you","start":123.102875,"end":123.34287,"confidence":0.99316406,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.29482129216194153},{"word":"too","start":123.34287,"end":123.822876,"confidence":0.99902344,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.17310169339179993},{"word":"bye","start":123.822876,"end":124.322876,"confidence":0.9550781,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.06375627219676971}],"paragraphs":{"transcript":"\nAnd that's Airtel, isn't it? Okay. So for some reason or another, you you're not receiving my payment. My account number is 892 in the name of Grieve, g r I e v e. Yeah.\n\nYeah. So I looked through all the accounts, You know, my and Yeah. Yeah. No trouble. I I don't I'm really yeah.\n\nI don't know what happened. That's just weird. Do you want me to do that? Yeah. No drama.\n\nYou I won't. Yeah. It's gonna be zero here tomorrow. Okay. Thank you, dear.\n\nCiao. You too. Bye.","paragraphs":[{"sentences":[{"text":"And that's Airtel, isn't it?","start":4.0,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.0027276228182017805},{"text":"Okay.","start":10.24,"end":10.719999,"sentiment":"neutral","sentiment_score":-0.01774159073829651},{"text":"So for some reason or another, you you're not receiving my payment.","start":10.719999,"end":14.695,"sentiment":"neutral","sentiment_score":-0.21874725942810377},{"text":"My account number is 892 in the name of Grieve, g r I e v e.","start":15.155001,"end":23.095001,"sentiment":"neutral","sentiment_score":-0.044479431700892746},{"text":"Yeah.","start":23.715,"end":24.215,"sentiment":"neutral","sentiment_score":-0.005607520695775747}],"sentiment":"neutral","sentiment_score":-0.09560997193413122,"num_words":35,"start":4.0,"end":24.215},{"sentences":[{"text":"Yeah.","start":24.515,"end":24.755001,"sentiment":"neutral","sentiment_score":-0.004861143883317709},{"text":"So I looked through all the accounts, You know, my and Yeah.","start":24.755001,"end":39.87,"sentiment":"neutral","sentiment_score":0.00030707816282908124},{"text":"Yeah.","start":65.805,"end":66.305,"sentiment":"neutral","sentiment_score":-0.02600066550076008},{"text":"No trouble.","start":78.39,"end":79.05,"sentiment":"neutral","sentiment_score":-0.06518225930631161},{"text":"I I don't I'm really yeah.","start":80.31,"end":82.23,"sentiment":"neutral","sentiment_score":-0.16311287321150303}],"sentiment":"neutral","sentiment_score":-0.05164630133235319,"num_words":22,"start":24.515,"end":82.23},{"sentences":[{"text":"I don't know what happened.","start":82.23,"end":83.450005,"sentiment":"neutral","sentiment_score":-0.27013924717903137},{"text":"That's just weird.","start":83.75,"end":84.47,"sentiment":"neutral","sentiment_score":-0.28633783260981244},{"text":"Do you want me to do that?","start":84.47,"end":90.81,"sentiment":"neutral","sentiment_score":-0.039672634697386196},{"text":"Yeah.","start":91.35,"end":91.85,"sentiment":"neutral","sentiment_score":0.06321851909160614},{"text":"No drama.","start":97.875,"end":98.615005,"sentiment":"neutral","sentiment_score":-0.014570776373147964}],"sentiment":"neutral","sentiment_score":-0.13629673390338817,"num_words":18,"start":82.23,"end":98.615005},{"sentences":[{"text":"You I won't.","start":98.995,"end":100.855,"sentiment":"neutral","sentiment_score":-0.06881410752733548},{"text":"Yeah.","start":110.03,"end":110.189995,"sentiment":"neutral","sentiment_score":0.06644552946090698},{"text":"It's gonna be zero here tomorrow.","start":110.189995,"end":111.81,"sentiment":"neutral","sentiment_score":0.03247182226429383},{"text":"Okay.","start":118.909996,"end":119.149994,"sentiment":"neutral","sentiment_score":0.182729572057724},{"text":"Thank you, dear.","start":119.149994,"end":120.062874,"sentiment":"positive","sentiment_score":0.3505851924419403}],"sentiment":"neutral","sentiment_score":0.09209423498915774,"num_words":14,"start":98.995,"end":120.062874},{"sentences":[{"text":"Ciao.","start":121.02287,"end":121.52287,"sentiment":"positive","sentiment_score":0.44015568494796753},{"text":"You too.","start":123.102875,"end":123.822876,"sentiment":"neutral","sentiment_score":0.23396149277687073},{"text":"Bye.","start":123.822876,"end":124.322876,"sentiment":"neutral","sentiment_score":0.06375627219676971}],"sentiment":"neutral","sentiment_score":0.24295873567461967,"num_words":4,"start":121.02287,"end":124.322876}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. This is accounts department. How may I help you today?\n\nChannel 1: And that's Airtel, isn't it?\n\nChannel 0: Yes. This is Ertel AU, accounts department.\n\nChannel 1: Okay. So for some reason or another, you you're not receiving my payment. My account number is 892 in the name of Grieve, g r I e v e.\n\nChannel 0: Oh.\n\nChannel 1: Yeah. Yeah. So I looked through all the accounts, You know, my\n\nChannel 0: Got it. Yes.\n\nChannel 1: and\n\nChannel 0: Nice to have you on the line, mister Grieve. Yeah. That's correct. Two days ago, I spoke to you, said you sent your payment via the pay. So\n\nChannel 1: Yeah.\n\nChannel 0: I'm just really concerned. The reason why this morning when I clocked in, I messaged you right away because that time we have not received any payment. And then I think ten minutes ago, we received your payment via bank transfer. So I sent you another email telling that we received the payment and kindly disregard the first message we sent early this morning. So\n\nChannel 1: Yeah.\n\nChannel 0: as of as of this stage, your account has been paid. It's back to zero balance, and you will also receive the payment receipt shortly to your\n\nChannel 1: No trouble.\n\nChannel 0: email address. Yes.\n\nChannel 1: I\n\nChannel 0: No\n\nChannel 1: I don't\n\nChannel 0: trouble.\n\nChannel 1: I'm really yeah. I don't know what happened. That's just weird. Do\n\nChannel 0: Yeah.\n\nChannel 1: you\n\nChannel 0: Yeah. Yeah. That's the reason why we've informed you early this\n\nChannel 1: want\n\nChannel 0: morning.\n\nChannel 1: me to do that?\n\nChannel 0: But right now,\n\nChannel 1: Yeah.\n\nChannel 0: it's all sorted out. We appreciate the payment, and we also appreciate your callback.\n\nChannel 1: No drama. You I won't.\n\nChannel 0: Yeah. Thank you so much, and I wish you have a great Friday, and be safe always.\n\nChannel 1: Yeah. It's gonna be zero here tomorrow.\n\nChannel 0: Yeah. That's correct. It's already been zeroed, and shortly, the system will send you the official payment receipt.\n\nChannel 1: Okay. Thank you, dear.\n\nChannel 0: And you're welcome.\n\nChannel 1: Ciao.\n\nChannel 0: Have a good one. See\n\nChannel 1: You\n\nChannel 0: you.\n\nChannel 1: too.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.05356428772211075},{"text":"This is accounts department.","start":0.79999995,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.06670920923352242},{"text":"How may I help you today?","start":2.32,"end":3.62,"sentiment":"neutral","sentiment_score":0.12455751871069272}],"sentiment":"neutral","sentiment_score":0.09706783972003243,"channel":0,"num_words":11,"start":0.56,"end":3.62},{"sentences":[{"text":"And that's Airtel, isn't it?","start":4.0,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.0027276228182017805}],"sentiment":"neutral","sentiment_score":0.0027276228182017805,"channel":1,"num_words":5,"start":4.0,"end":5.8599997},{"sentences":[{"text":"Yes.","start":6.16,"end":6.56,"sentiment":"neutral","sentiment_score":0.019842464476823807},{"text":"This is Ertel AU, accounts department.","start":6.56,"end":9.46,"sentiment":"neutral","sentiment_score":0.015287333323309818}],"sentiment":"neutral","sentiment_score":0.01593806634524039,"channel":0,"num_words":7,"start":6.16,"end":9.46},{"sentences":[{"text":"Okay.","start":10.24,"end":10.719999,"sentiment":"neutral","sentiment_score":-0.01774159073829651},{"text":"So for some reason or another, you you're not receiving my payment.","start":10.719999,"end":14.695,"sentiment":"neutral","sentiment_score":-0.21874725942810377},{"text":"My account number is 892 in the name of Grieve, g r I e v e.","start":15.155001,"end":23.095001,"sentiment":"neutral","sentiment_score":-0.044479431700892746}],"sentiment":"neutral","sentiment_score":-0.1156682624513733,"channel":1,"num_words":29,"start":10.24,"end":23.095001},{"sentences":[{"text":"Oh.","start":23.185,"end":23.685,"sentiment":"neutral","sentiment_score":-0.013476051390171053}],"sentiment":"neutral","sentiment_score":-0.013476051390171053,"channel":0,"num_words":1,"start":23.185,"end":23.685},{"sentences":[{"text":"Yeah.","start":23.715,"end":24.215,"sentiment":"neutral","sentiment_score":-0.005607520695775747},{"text":"Yeah.","start":24.515,"end":24.755001,"sentiment":"neutral","sentiment_score":-0.004861143883317709},{"text":"So I looked through all the accounts, You know, my","start":24.755001,"end":28.83,"sentiment":"neutral","sentiment_score":-0.006606990098953247}],"sentiment":"neutral","sentiment_score":-0.006378213797385494,"channel":1,"num_words":12,"start":23.715,"end":28.83},{"sentences":[{"text":"Got it.","start":28.460001,"end":29.2,"sentiment":"neutral","sentiment_score":0.0222439868375659},{"text":"Yes.","start":29.82,"end":30.32,"sentiment":"neutral","sentiment_score":0.12956181168556213}],"sentiment":"neutral","sentiment_score":0.05801659512023131,"channel":0,"num_words":3,"start":28.460001,"end":30.32},{"sentences":[{"text":"and","start":30.009998,"end":30.509998,"sentiment":"neutral","sentiment_score":0.20073486864566803}],"sentiment":"neutral","sentiment_score":0.20073486864566803,"channel":1,"num_words":1,"start":30.009998,"end":30.509998},{"sentences":[{"text":"Nice to have you on the line, mister Grieve.","start":30.460001,"end":33.36,"sentiment":"positive","sentiment_score":0.4849268098672231},{"text":"Yeah.","start":33.74,"end":34.06,"sentiment":"neutral","sentiment_score":0.09649904817342758},{"text":"That's correct.","start":34.06,"end":34.62,"sentiment":"neutral","sentiment_score":0.10631759464740753},{"text":"Two days ago, I spoke to you, said you sent your payment via the pay.","start":34.62,"end":38.48,"sentiment":"neutral","sentiment_score":-0.012858595450719197},{"text":"So","start":39.155003,"end":39.555,"sentiment":"neutral","sentiment_score":-0.06281653046607971}],"sentiment":"neutral","sentiment_score":0.15777785943022796,"channel":0,"num_words":28,"start":30.460001,"end":39.555},{"sentences":[{"text":"Yeah.","start":39.37,"end":39.87,"sentiment":"neutral","sentiment_score":-0.13098002970218658}],"sentiment":"neutral","sentiment_score":-0.13098002970218658,"channel":1,"num_words":1,"start":39.37,"end":39.87},{"sentences":[{"text":"I'm just really concerned.","start":39.555,"end":40.995,"sentiment":"neutral","sentiment_score":-0.3322468623518944},{"text":"The reason why this morning when I clocked in, I messaged you right away because that time we have not received any payment.","start":40.995,"end":49.395,"sentiment":"neutral","sentiment_score":-0.3241575736066569},{"text":"And then I think ten minutes ago, we received your payment via bank transfer.","start":49.395,"end":55.89,"sentiment":"neutral","sentiment_score":-0.19301185331174306},{"text":"So I sent you another email telling that we received the payment and kindly disregard the first message we sent early this morning.","start":56.35,"end":64.93,"sentiment":"neutral","sentiment_score":-0.24357934684857077},{"text":"So","start":65.625,"end":66.125,"sentiment":"neutral","sentiment_score":-0.05010437220335007}],"sentiment":"neutral","sentiment_score":-0.26368010674531644,"channel":0,"num_words":65,"start":39.555,"end":66.125},{"sentences":[{"text":"Yeah.","start":65.805,"end":66.305,"sentiment":"neutral","sentiment_score":-0.02600066550076008}],"sentiment":"neutral","sentiment_score":-0.02600066550076008,"channel":1,"num_words":1,"start":65.805,"end":66.305},{"sentences":[{"text":"as of as of this stage, your account has been paid.","start":66.265,"end":71.245,"sentiment":"neutral","sentiment_score":0.007363527505235238},{"text":"It's back to zero balance, and you will also receive the payment receipt shortly to your","start":71.465004,"end":78.770004,"sentiment":"neutral","sentiment_score":0.02237142133526504}],"sentiment":"neutral","sentiment_score":0.016257094219326973,"channel":0,"num_words":27,"start":66.265,"end":78.770004},{"sentences":[{"text":"No trouble.","start":78.39,"end":79.05,"sentiment":"neutral","sentiment_score":-0.06518225930631161}],"sentiment":"neutral","sentiment_score":-0.06518225930631161,"channel":1,"num_words":2,"start":78.39,"end":79.05},{"sentences":[{"text":"email address.","start":78.770004,"end":79.75,"sentiment":"neutral","sentiment_score":-0.06814377196133137},{"text":"Yes.","start":79.97,"end":80.450005,"sentiment":"neutral","sentiment_score":-0.022750113159418103}],"sentiment":"neutral","sentiment_score":-0.05301255236069361,"channel":0,"num_words":3,"start":78.770004,"end":80.450005},{"sentences":[{"text":"I","start":80.31,"end":80.47,"sentiment":"neutral","sentiment_score":-0.05149516090750694}],"sentiment":"neutral","sentiment_score":-0.05149516090750694,"channel":1,"num_words":1,"start":80.31,"end":80.47},{"sentences":[{"text":"No","start":80.450005,"end":80.69,"sentiment":"neutral","sentiment_score":-0.07627555727958679}],"sentiment":"neutral","sentiment_score":-0.07627555727958679,"channel":0,"num_words":1,"start":80.450005,"end":80.69},{"sentences":[{"text":"I don't","start":80.47,"end":80.71,"sentiment":"neutral","sentiment_score":-0.12885595113039017}],"sentiment":"neutral","sentiment_score":-0.12885595113039017,"channel":1,"num_words":2,"start":80.47,"end":80.71},{"sentences":[{"text":"trouble.","start":80.69,"end":81.19,"sentiment":"neutral","sentiment_score":-0.1740534007549286}],"sentiment":"neutral","sentiment_score":-0.1740534007549286,"channel":0,"num_words":1,"start":80.69,"end":81.19},{"sentences":[{"text":"I'm really yeah.","start":81.03,"end":82.23,"sentiment":"neutral","sentiment_score":-0.2231567253669103},{"text":"I don't know what happened.","start":82.23,"end":83.450005,"sentiment":"neutral","sentiment_score":-0.27013924717903137},{"text":"That's just weird.","start":83.75,"end":84.47,"sentiment":"neutral","sentiment_score":-0.28633783260981244},{"text":"Do","start":84.47,"end":84.97,"sentiment":"neutral","sentiment_score":-0.04124022647738457}],"sentiment":"neutral","sentiment_score":-0.24336834469189247,"channel":1,"num_words":12,"start":81.03,"end":84.97},{"sentences":[{"text":"Yeah.","start":84.61,"end":85.11,"sentiment":"neutral","sentiment_score":-0.03140585497021675}],"sentiment":"neutral","sentiment_score":-0.03140585497021675,"channel":0,"num_words":1,"start":84.61,"end":85.11},{"sentences":[{"text":"you","start":85.03,"end":85.53,"sentiment":"neutral","sentiment_score":-0.02374051697552204}],"sentiment":"neutral","sentiment_score":-0.02374051697552204,"channel":1,"num_words":1,"start":85.03,"end":85.53},{"sentences":[{"text":"Yeah.","start":85.73,"end":86.23,"sentiment":"neutral","sentiment_score":-0.015590310096740724},{"text":"Yeah.","start":86.37,"end":86.770004,"sentiment":"neutral","sentiment_score":-0.010970055125653744},{"text":"That's the reason why we've informed you early this","start":86.770004,"end":89.89,"sentiment":"neutral","sentiment_score":-0.025406107099519834}],"sentiment":"neutral","sentiment_score":-0.023201393556188454,"channel":0,"num_words":11,"start":85.73,"end":89.89},{"sentences":[{"text":"want","start":89.75,"end":89.990005,"sentiment":"neutral","sentiment_score":-0.03310161828994751}],"sentiment":"neutral","sentiment_score":-0.03310161828994751,"channel":1,"num_words":1,"start":89.75,"end":89.990005},{"sentences":[{"text":"morning.","start":89.89,"end":90.39,"sentiment":"neutral","sentiment_score":-0.029303664341568947}],"sentiment":"neutral","sentiment_score":-0.029303664341568947,"channel":0,"num_words":1,"start":89.89,"end":90.39},{"sentences":[{"text":"me to do that?","start":89.990005,"end":90.81,"sentiment":"neutral","sentiment_score":-0.044906520284712315}],"sentiment":"neutral","sentiment_score":-0.044906520284712315,"channel":1,"num_words":4,"start":89.990005,"end":90.81},{"sentences":[{"text":"But right now,","start":90.755005,"end":91.555,"sentiment":"neutral","sentiment_score":-0.011185207714637121}],"sentiment":"neutral","sentiment_score":-0.011185207714637121,"channel":0,"num_words":3,"start":90.755005,"end":91.555},{"sentences":[{"text":"Yeah.","start":91.35,"end":91.85,"sentiment":"neutral","sentiment_score":0.06321851909160614}],"sentiment":"neutral","sentiment_score":0.06321851909160614,"channel":1,"num_words":1,"start":91.35,"end":91.85},{"sentences":[{"text":"it's all sorted out.","start":91.555,"end":92.83501,"sentiment":"neutral","sentiment_score":0.14690417423844337},{"text":"We appreciate the payment, and we also appreciate your callback.","start":92.83501,"end":96.695,"sentiment":"neutral","sentiment_score":0.2755360171198845}],"sentiment":"neutral","sentiment_score":0.23878406201090133,"channel":0,"num_words":14,"start":91.555,"end":96.695},{"sentences":[{"text":"No drama.","start":97.875,"end":98.615005,"sentiment":"neutral","sentiment_score":-0.014570776373147964},{"text":"You I won't.","start":98.995,"end":100.855,"sentiment":"neutral","sentiment_score":-0.06881410752733548}],"sentiment":"neutral","sentiment_score":-0.04711677506566048,"channel":1,"num_words":5,"start":97.875,"end":100.855},{"sentences":[{"text":"Yeah.","start":102.435005,"end":102.83501,"sentiment":"neutral","sentiment_score":0.1209261119365692},{"text":"Thank you so much, and I wish you have a great Friday, and be safe always.","start":102.83501,"end":108.73,"sentiment":"positive","sentiment_score":0.40537539683282375}],"sentiment":"positive","sentiment_score":0.3886430859565735,"channel":0,"num_words":17,"start":102.435005,"end":108.73},{"sentences":[{"text":"Yeah.","start":110.03,"end":110.189995,"sentiment":"neutral","sentiment_score":0.06644552946090698},{"text":"It's gonna be zero here tomorrow.","start":110.189995,"end":111.81,"sentiment":"neutral","sentiment_score":0.03247182226429383}],"sentiment":"neutral","sentiment_score":0.03732520900666714,"channel":1,"num_words":7,"start":110.03,"end":111.81},{"sentences":[{"text":"Yeah.","start":112.15,"end":112.47,"sentiment":"neutral","sentiment_score":0.0676594078540802},{"text":"That's correct.","start":112.47,"end":113.11,"sentiment":"neutral","sentiment_score":0.1363440565764904},{"text":"It's already been zeroed, and shortly, the system will send you the official payment receipt.","start":113.11,"end":118.170006,"sentiment":"neutral","sentiment_score":0.13326944882671038}],"sentiment":"neutral","sentiment_score":0.12996606963376203,"channel":0,"num_words":18,"start":112.15,"end":118.170006},{"sentences":[{"text":"Okay.","start":118.909996,"end":119.149994,"sentiment":"neutral","sentiment_score":0.182729572057724},{"text":"Thank you, dear.","start":119.149994,"end":120.062874,"sentiment":"positive","sentiment_score":0.3505851924419403}],"sentiment":"neutral","sentiment_score":0.30862128734588623,"channel":1,"num_words":4,"start":118.909996,"end":120.062874},{"sentences":[{"text":"And you're welcome.","start":120.032936,"end":121.41293,"sentiment":"positive","sentiment_score":0.41220489144325256}],"sentiment":"positive","sentiment_score":0.41220489144325256,"channel":0,"num_words":3,"start":120.032936,"end":121.41293},{"sentences":[{"text":"Ciao.","start":121.02287,"end":121.52287,"sentiment":"positive","sentiment_score":0.44015568494796753}],"sentiment":"positive","sentiment_score":0.44015568494796753,"channel":1,"num_words":1,"start":121.02287,"end":121.52287},{"sentences":[{"text":"Have a good one.","start":121.632935,"end":122.69293,"sentiment":"positive","sentiment_score":0.4877547025680542},{"text":"See","start":122.91293,"end":123.15294,"sentiment":"neutral","sentiment_score":0.25641947984695435}],"sentiment":"positive","sentiment_score":0.4414876580238342,"channel":0,"num_words":5,"start":121.632935,"end":123.15294},{"sentences":[{"text":"You","start":123.102875,"end":123.34287,"sentiment":"neutral","sentiment_score":0.29482129216194153}],"sentiment":"neutral","sentiment_score":0.29482129216194153,"channel":1,"num_words":1,"start":123.102875,"end":123.34287},{"sentences":[{"text":"you.","start":123.15294,"end":123.39294,"sentiment":"neutral","sentiment_score":0.26464900374412537}],"sentiment":"neutral","sentiment_score":0.26464900374412537,"channel":0,"num_words":1,"start":123.15294,"end":123.39294},{"sentences":[{"text":"too.","start":123.34287,"end":123.822876,"sentiment":"neutral","sentiment_score":0.17310169339179993}],"sentiment":"neutral","sentiment_score":0.17310169339179993,"channel":1,"num_words":1,"start":123.34287,"end":123.822876},{"sentences":[{"text":"Bye.","start":123.39294,"end":123.89294,"sentiment":"neutral","sentiment_score":0.125334233045578}],"sentiment":"neutral","sentiment_score":0.125334233045578,"channel":0,"num_words":1,"start":123.39294,"end":123.89294},{"sentences":[{"text":"Bye.","start":123.822876,"end":124.322876,"sentiment":"neutral","sentiment_score":0.06375627219676971}],"sentiment":"neutral","sentiment_score":0.06375627219676971,"channel":1,"num_words":1,"start":123.822876,"end":124.322876}]},"summary":{"result":"success","short":"The customer, Mr. Grieve, is not receiving his payment and has not spoken to the representative, Airtel, before. The representative confirms that the payment has been received and sent via bank transfer, and that the account is now paid to zero. The representative thanks Mr. Grieve for his callback and wishes him a good Friday."},"intents":{"segments":[{"text":"So for some reason or another, you you're not receiving my payment. My account number is 892 in the name of Grieve, g r I e v e. Oh.","start_word":24,"end_word":52,"intents":[{"intent":"Receive payment","confidence_score":0.124907374}]},{"text":"as of as of this stage, your account has been paid. It's back to zero balance, and you will also receive the payment receipt shortly to your No trouble.","start_word":164,"end_word":192,"intents":[{"intent":"Receive receipt","confidence_score":0.014002699}]},{"text":"I No I don't trouble. I'm really yeah. I don't know what happened. That's just weird. Do Yeah.","start_word":196,"end_word":213,"intents":[{"intent":"Apologize for mistake","confidence_score":0.00013052514}]},{"text":"Thank you so much, and I wish you have a great Friday, and be safe always. Yeah.","start_word":256,"end_word":272,"intents":[{"intent":"Express gratitude","confidence_score":0.011448402}]}]},"sentiments":{"segments":[{"text":"Hi. This is accounts department. How may I help you today? And that's Airtel, isn't it? Yes. This is Ertel AU, accounts department. Okay. So for some reason or another, you you're not receiving my payment. My account number is 892 in the name of Grieve, g r I e v e. Oh. Yeah. Yeah. So I looked through all the accounts, You know, my Got it. Yes.","start_word":0,"end_word":67,"sentiment":"neutral","sentiment_score":-0.028324339538812637},{"text":"and Nice to have you on the line, mister Grieve.","start_word":68,"end_word":77,"sentiment":"positive","sentiment_score":0.43026670813560486},{"text":"Yeah. That's correct. Two days ago, I spoke to you, said you sent your payment via the pay. So Yeah. I'm just really concerned. The reason why this morning when I clocked in, I messaged you right away because that time we have not received any payment. And then I think ten minutes ago, we received your payment via bank transfer. So I sent you another email telling that we received the payment and kindly disregard the first message we sent early this morning. So Yeah. as of as of this stage, your account has been paid. It's back to zero balance, and you will also receive the payment receipt shortly to your No trouble. email address. Yes. I No I don't trouble. I'm really yeah. I don't know what happened. That's just weird. Do Yeah. you Yeah. Yeah. That's the reason why we've informed you early this want morning. me to do that? But right now, Yeah. it's all sorted out. We appreciate the payment, and we also appreciate your callback. No drama. You I won't. Yeah.","start_word":78,"end_word":255,"sentiment":"neutral","sentiment_score":-0.09349675476551056},{"text":"Thank you so much, and I wish you have a great Friday, and be safe always.","start_word":256,"end_word":271,"sentiment":"positive","sentiment_score":0.4070950448513031},{"text":"Yeah. It's gonna be zero here tomorrow. Yeah. That's correct. It's already been zeroed, and shortly, the system will send you the official payment receipt. Okay.","start_word":272,"end_word":297,"sentiment":"neutral","sentiment_score":0.10670710355043413},{"text":"Thank you, dear. And you're welcome. Ciao. Have a good one.","start_word":298,"end_word":308,"sentiment":"positive","sentiment_score":0.42238104343414307},{"text":"See You you. too. Bye. Bye.","start_word":309,"end_word":314,"sentiment":"neutral","sentiment_score":0.17144903540611267}],"average":{"sentiment":"neutral","sentiment_score":0.008706692524872493}}}}