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My name is Abby. I'm calling on behalf of Daniel from TechnoOne. So we are based in Springfield, Brisbane, and we wanted to reach out because we wanted to check if you do have an IT support or, you know, have have recurring IT issues that don't get properly fixed, we can help you with that. And we also help businesses reduce IT cost and improve security, of course.\n\nSo just reach out as soon as you're available. 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You've reached Danielle. Unfortunately, I can't take the call at the moment. Please leave a message. Bye.","confidence":0.99902344,"words":[{"word":"hi","start":1.28,"end":1.4399999,"confidence":0.94433594,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.009650055319070816},{"word":"you've","start":1.4399999,"end":1.68,"confidence":0.9921875,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.004587109200656414},{"word":"reached","start":1.68,"end":2.0,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.00350198894739151},{"word":"danielle","start":2.0,"end":2.5,"confidence":0.9951172,"punctuated_word":"Danielle.","sentiment":"neutral","sentiment_score":0.0091996556147933},{"word":"unfortunately","start":2.56,"end":3.04,"confidence":0.99902344,"punctuated_word":"Unfortunately,","sentiment":"negative","sentiment_score":-0.35143595933914185},{"word":"i","start":3.04,"end":3.12,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4206240177154541},{"word":"can't","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.39217957854270935},{"word":"take","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.4501082003116608},{"word":"the","start":3.52,"end":3.6799998,"confidence":0.82128906,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.48242077231407166},{"word":"call","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.3962703645229339},{"word":"at","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.3842388391494751},{"word":"the","start":4.08,"end":4.16,"confidence":0.9980469,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4803428053855896},{"word":"moment","start":4.16,"end":4.64,"confidence":0.87890625,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.42239469289779663},{"word":"please","start":4.64,"end":5.04,"confidence":0.6557617,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.2539140582084656},{"word":"leave","start":5.04,"end":5.2,"confidence":0.9970703,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.16448655724525452},{"word":"a","start":5.2,"end":5.3599997,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.18877412378787992},{"word":"message","start":5.3599997,"end":5.8599997,"confidence":0.9995117,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.2318284511566162},{"word":"bye","start":6.08,"end":6.58,"confidence":0.99902344,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.0755118802189827}],"paragraphs":{"transcript":"\nHi. You've reached Danielle. Unfortunately, I can't take the call at the moment. Please leave a message. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.28,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.009650055319070816},{"text":"You've reached Danielle.","start":1.4399999,"end":2.5,"sentiment":"neutral","sentiment_score":0.0027048451205094657},{"text":"Unfortunately, I can't take the call at the moment.","start":2.56,"end":4.64,"sentiment":"negative","sentiment_score":-0.42000169224209255},{"text":"Please leave a message.","start":4.64,"end":5.8599997,"sentiment":"neutral","sentiment_score":-0.20975079759955406},{"text":"Bye.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":-0.0755118802189827}],"sentiment":"neutral","sentiment_score":-0.25982031722863513,"num_words":18,"start":1.28,"end":6.58}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Danielle. Unfortunately, I can't take the call at the moment. Please leave a message. Bye.\n\nChannel 0: Hi. My name is Abby. I'm calling on behalf of Daniel from TechnoOne. So we are based in Springfield, Brisbane, and we wanted to reach out because we wanted to check if you do have an IT support or, you know, have have recurring IT issues that don't get properly fixed, we can help you with that. And we also help businesses reduce IT cost and improve security, of course.\n\nSo just reach out as soon as you're available. Take care, and talk to you soon.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.28,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.009650055319070816},{"text":"You've reached Danielle.","start":1.4399999,"end":2.5,"sentiment":"neutral","sentiment_score":0.0027048451205094657},{"text":"Unfortunately, I can't take the call at the moment.","start":2.56,"end":4.64,"sentiment":"negative","sentiment_score":-0.42000169224209255},{"text":"Please leave a message.","start":4.64,"end":5.8599997,"sentiment":"neutral","sentiment_score":-0.20975079759955406},{"text":"Bye.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":-0.0755118802189827}],"sentiment":"neutral","sentiment_score":-0.25982031722863513,"channel":1,"num_words":18,"start":1.28,"end":6.58},{"sentences":[{"text":"Hi.","start":9.84,"end":10.16,"sentiment":"neutral","sentiment_score":0.07131758332252502},{"text":"My name is Abby.","start":10.16,"end":11.12,"sentiment":"neutral","sentiment_score":0.11979694105684757},{"text":"I'm calling on behalf of Daniel from TechnoOne.","start":11.12,"end":13.555,"sentiment":"neutral","sentiment_score":0.15151347313076258},{"text":"So we are based in Springfield, Brisbane, and we wanted to reach out because we wanted to check if you do have an IT support or, you know, have have recurring IT issues that don't get properly fixed, we can help you with that.","start":13.8550005,"end":28.11,"sentiment":"neutral","sentiment_score":0.2252291002395478},{"text":"And we also help businesses reduce IT cost and improve security, of course.","start":28.11,"end":35.15,"sentiment":"positive","sentiment_score":0.497538502399738}],"sentiment":"neutral","sentiment_score":0.25915277249046736,"channel":0,"num_words":70,"start":9.84,"end":35.15},{"sentences":[{"text":"So just reach out as soon as you're available.","start":35.15,"end":37.33,"sentiment":"positive","sentiment_score":0.40449391471015084},{"text":"Take care, and talk to you soon.","start":37.47,"end":38.93,"sentiment":"neutral","sentiment_score":0.3278241285255977}],"sentiment":"positive","sentiment_score":0.37095088325440884,"channel":0,"num_words":16,"start":35.15,"end":38.93}]},"summary":{"result":"success","short":"An agent from TechnoOne named Abby calls Danielle, but she is not available. Abby leaves a message asking Danielle to call her back regarding IT support and reducing IT costs for businesses. She asks Danielle to reach out as soon as possible."},"intents":{"segments":[{"text":"My name is Abby. I'm calling on behalf of Daniel from TechnoOne. So we are based in Springfield, Brisbane, and we wanted to reach out because we wanted to check if you do have an IT support or, you know, have have recurring IT issues that don't get properly fixed, we can help you with that.","start_word":19,"end_word":74,"intents":[{"intent":"Check it support and resolve it issues","confidence_score":0.005657016}]},{"text":"And we also help businesses reduce IT cost and improve security, of course.","start_word":75,"end_word":87,"intents":[{"intent":"Reduce IT cost and improve security","confidence_score":0.1497316}]},{"text":"Take care, and talk to you soon.","start_word":97,"end_word":103,"intents":[{"intent":"Talk soon","confidence_score":0.036854893}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Danielle.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.00407108198851347},{"text":"Unfortunately, I can't take the call at the moment.","start_word":4,"end_word":12,"sentiment":"negative","sentiment_score":-0.4106311500072479},{"text":"Please leave a message. Bye. Hi. My name is Abby. I'm calling on behalf of Daniel from TechnoOne. So we are based in Springfield, Brisbane, and we wanted to reach out because we wanted to check if you do have an IT support or, you know, have have recurring IT issues that don't get properly fixed, we can help you with that.","start_word":13,"end_word":74,"sentiment":"neutral","sentiment_score":0.15847228467464447},{"text":"And we also help businesses reduce IT cost and improve security, of course. So just reach out as soon as you're available. Take care, and talk to you soon.","start_word":75,"end_word":103,"sentiment":"positive","sentiment_score":0.4252165257930755}],"average":{"sentiment":"neutral","sentiment_score":0.16421056129563022}}}}