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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nMhmm. May I just confirm the SIM card? You said SIM card? It's Is it Airtel Australia or Airtel, a different country? Okay.\n\nThanks for confirming. But since we're Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we're not affiliated with Airtel India. So I suggest you contact them directly because they're the one who have your account. Unfortunately, we cannot help you with that because we're not connected with them.\n\nWe do not have also their customer support number. K. Thank you. You're welcome. Bye.\n\nHave a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.24,"sentiment":"neutral","sentiment_score":0.2113355398178101},{"text":"Good afternoon.","start":2.24,"end":3.06,"sentiment":"positive","sentiment_score":0.4123317152261734},{"text":"This is Maureen from Airtel tech support.","start":3.1999998,"end":6.2599998,"sentiment":"positive","sentiment_score":0.35989130820546833},{"text":"How can I assist you today?","start":6.56,"end":8.0,"sentiment":"positive","sentiment_score":0.3510659883419673},{"text":"Mhmm.","start":8.0,"end":8.5,"sentiment":"neutral","sentiment_score":0.008686503395438194}],"sentiment":"positive","sentiment_score":0.3335482683032751,"num_words":17,"start":1.8399999,"end":8.5},{"sentences":[{"text":"Mhmm.","start":25.95,"end":26.43,"sentiment":"neutral","sentiment_score":0.002140621654689312},{"text":"May I just confirm the SIM card?","start":26.43,"end":29.39,"sentiment":"neutral","sentiment_score":0.0125497467815876},{"text":"You said SIM card?","start":29.39,"end":30.53,"sentiment":"neutral","sentiment_score":0.0009260114748030901},{"text":"It's Is it Airtel Australia or Airtel, a different country?","start":32.91,"end":41.815,"sentiment":"neutral","sentiment_score":-0.006235738005489111},{"text":"Okay.","start":43.954998,"end":44.434998,"sentiment":"neutral","sentiment_score":0.03922983258962631}],"sentiment":"neutral","sentiment_score":0.0030680585895543513,"num_words":23,"start":25.95,"end":44.434998},{"sentences":[{"text":"Thanks for confirming.","start":44.434998,"end":45.495,"sentiment":"neutral","sentiment_score":0.1883394420146942},{"text":"But since we're Airtel Australia, we only service Australian phone numbers.","start":45.954998,"end":49.975,"sentiment":"neutral","sentiment_score":-0.10300264168869365},{"text":"Unfortunately, we are unable to resolve this issue for you as we're not affiliated with Airtel India.","start":50.61,"end":56.39,"sentiment":"negative","sentiment_score":-0.4385160681079416},{"text":"So I suggest you contact them directly because they're the one who have your account.","start":56.69,"end":61.269997,"sentiment":"neutral","sentiment_score":-0.15904602855443956},{"text":"Unfortunately, we cannot help you with that because we're not connected with them.","start":68.385,"end":73.365,"sentiment":"negative","sentiment_score":-0.43001465384776777}],"sentiment":"neutral","sentiment_score":-0.27116381048651067,"num_words":59,"start":44.434998,"end":73.365},{"sentences":[{"text":"We do not have also their customer support number.","start":74.062935,"end":76.96294,"sentiment":"neutral","sentiment_score":-0.27174068325095707},{"text":"K.","start":79.422935,"end":79.82294,"sentiment":"neutral","sentiment_score":0.005561727099120617},{"text":"Thank you.","start":79.82294,"end":80.562935,"sentiment":"neutral","sentiment_score":0.26793573796749115},{"text":"You're welcome.","start":80.782936,"end":81.522934,"sentiment":"positive","sentiment_score":0.42038001120090485},{"text":"Bye.","start":81.58293,"end":81.90294,"sentiment":"positive","sentiment_score":0.3583923578262329}],"sentiment":"neutral","sentiment_score":-0.047005371066431205,"num_words":15,"start":74.062935,"end":81.90294},{"sentences":[{"text":"Have a great day.","start":81.90294,"end":82.882935,"sentiment":"positive","sentiment_score":0.48540762066841125}],"sentiment":"positive","sentiment_score":0.48540762066841125,"num_words":4,"start":81.90294,"end":82.882935}]}}]},{"alternatives":[{"transcript":"Yes, sir. 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sir. Hi. Yeah. I have another LTL number which for which I recharge the international roaming. So that number right now is in Australia, but we can't get the Internet connection at all of Airtel.\n\nSo we did the international roaming recharge for that. Yes. SIM I mean, we have the IT number. Yes. Yeah.\n\nIt's a SIM card. Not a e SIM. Yeah. Oh, yeah. India.\n\nOkay. Contact them directly from Australia. Okay. Okay. Sure.\n\nOkay. Thank you. Thank you. Have a","paragraphs":[{"sentences":[{"text":"Yes, sir.","start":0.48,"end":1.14,"sentiment":"neutral","sentiment_score":0.16614746302366257},{"text":"Hi.","start":8.559999,"end":8.8,"sentiment":"neutral","sentiment_score":0.014857377856969832},{"text":"Yeah.","start":8.8,"end":9.12,"sentiment":"neutral","sentiment_score":0.0033670803532004356},{"text":"I have another LTL number which for which I recharge the international roaming.","start":9.12,"end":14.5,"sentiment":"neutral","sentiment_score":-0.03400309541477607},{"text":"So that number right now is in Australia, but we can't get the Internet connection at all of Airtel.","start":14.595,"end":21.335,"sentiment":"neutral","sentiment_score":-0.12465555162021988}],"sentiment":"neutral","sentiment_score":-0.06833267602552143,"num_words":36,"start":0.48,"end":21.335},{"sentences":[{"text":"So we did the international roaming recharge for that.","start":21.555,"end":24.535,"sentiment":"neutral","sentiment_score":-0.0627661868929863},{"text":"Yes.","start":30.98,"end":31.48,"sentiment":"neutral","sentiment_score":0.009384776465594769},{"text":"SIM I mean, we have the IT number.","start":32.1,"end":34.9,"sentiment":"neutral","sentiment_score":0.007203927845694125},{"text":"Yes.","start":34.9,"end":35.4,"sentiment":"neutral","sentiment_score":0.011202724650502203},{"text":"Yeah.","start":36.26,"end":36.5,"sentiment":"neutral","sentiment_score":0.012251824140548706}],"sentiment":"neutral","sentiment_score":-0.0237212467007339,"num_words":20,"start":21.555,"end":36.5},{"sentences":[{"text":"It's a SIM card.","start":36.5,"end":37.38,"sentiment":"neutral","sentiment_score":0.004124232451431453},{"text":"Not a e SIM.","start":37.38,"end":38.26,"sentiment":"neutral","sentiment_score":-0.02651188150048256},{"text":"Yeah.","start":38.26,"end":38.76,"sentiment":"neutral","sentiment_score":-0.006656791549175978},{"text":"Oh, yeah.","start":41.3,"end":42.260002,"sentiment":"neutral","sentiment_score":-0.00834385585039854},{"text":"India.","start":42.260002,"end":42.760002,"sentiment":"neutral","sentiment_score":-0.003510191570967436}],"sentiment":"neutral","sentiment_score":-0.00970044091809541,"num_words":12,"start":36.5,"end":42.760002},{"sentences":[{"text":"Okay.","start":63.13,"end":63.63,"sentiment":"neutral","sentiment_score":-0.08901950716972351},{"text":"Contact them directly from Australia.","start":64.41,"end":66.35,"sentiment":"neutral","sentiment_score":-0.12974204272031784},{"text":"Okay.","start":77.665,"end":78.065,"sentiment":"neutral","sentiment_score":-0.03621947020292282},{"text":"Okay.","start":78.065,"end":78.565,"sentiment":"neutral","sentiment_score":-0.013976264744997025},{"text":"Sure.","start":78.625,"end":79.125,"sentiment":"neutral","sentiment_score":0.004441598430275917}],"sentiment":"neutral","sentiment_score":-0.08705376192099518,"num_words":9,"start":63.13,"end":79.125},{"sentences":[{"text":"Okay.","start":79.425,"end":79.825005,"sentiment":"neutral","sentiment_score":0.06625691801309586},{"text":"Thank you.","start":79.825005,"end":80.645004,"sentiment":"neutral","sentiment_score":0.2488079071044922},{"text":"Thank you.","start":80.705,"end":81.105,"sentiment":"positive","sentiment_score":0.3474896252155304},{"text":"Have a","start":81.105,"end":81.765,"sentiment":"positive","sentiment_score":0.46610479056835175}],"sentiment":"neutral","sentiment_score":0.31300879482712063,"num_words":7,"start":79.425,"end":81.765}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Yes, sir.\n\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nChannel 1: Hi. Yeah. I have another LTL number which for which I recharge the international roaming. So that number right now is in Australia, but we can't get the Internet connection at all of Airtel. So we did the international roaming recharge for that.\n\nChannel 0: Mhmm. May I just confirm the SIM card? You said SIM card?\n\nChannel 1: Yes. SIM I\n\nChannel 0: It's\n\nChannel 1: mean, we have the IT number. Yes. Yeah. It's\n\nChannel 0: Is\n\nChannel 1: a\n\nChannel 0: it\n\nChannel 1: SIM card. Not a e SIM. Yeah.\n\nChannel 0: Airtel Australia or Airtel, a different\n\nChannel 1: Oh,\n\nChannel 0: country?\n\nChannel 1: yeah. India.\n\nChannel 0: Okay. Thanks for confirming. But since we're Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we're not affiliated with Airtel India. So I suggest you contact them directly because they're the one who have your account.\n\nChannel 1: Okay. Contact them directly from Australia.\n\nChannel 0: Unfortunately, we cannot help you with that because we're not connected with them. We do not have also their customer support number.\n\nChannel 1: Okay. Okay. Sure.\n\nChannel 0: K.\n\nChannel 1: Okay.\n\nChannel 0: Thank\n\nChannel 1: Thank\n\nChannel 0: you.\n\nChannel 1: you. Thank\n\nChannel 0: You're\n\nChannel 1: you.\n\nChannel 0: welcome.\n\nChannel 1: Have a\n\nChannel 0: Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Yes, sir.","start":0.48,"end":1.14,"sentiment":"neutral","sentiment_score":0.16614746302366257}],"sentiment":"neutral","sentiment_score":0.16614746302366257,"channel":1,"num_words":2,"start":0.48,"end":1.14},{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.24,"sentiment":"neutral","sentiment_score":0.2113355398178101},{"text":"Good afternoon.","start":2.24,"end":3.06,"sentiment":"positive","sentiment_score":0.4123317152261734},{"text":"This is Maureen from Airtel tech support.","start":3.1999998,"end":6.2599998,"sentiment":"positive","sentiment_score":0.35989130820546833},{"text":"How can I assist you today?","start":6.56,"end":8.0,"sentiment":"positive","sentiment_score":0.3510659883419673},{"text":"Mhmm.","start":8.0,"end":8.5,"sentiment":"neutral","sentiment_score":0.008686503395438194}],"sentiment":"positive","sentiment_score":0.3335482683032751,"channel":0,"num_words":17,"start":1.8399999,"end":8.5},{"sentences":[{"text":"Hi.","start":8.559999,"end":8.8,"sentiment":"neutral","sentiment_score":0.014857377856969832},{"text":"Yeah.","start":8.8,"end":9.12,"sentiment":"neutral","sentiment_score":0.0033670803532004356},{"text":"I have another LTL number which for which I recharge the international roaming.","start":9.12,"end":14.5,"sentiment":"neutral","sentiment_score":-0.03400309541477607},{"text":"So that number right now is in Australia, but we can't get the Internet connection at all of Airtel.","start":14.595,"end":21.335,"sentiment":"neutral","sentiment_score":-0.12465555162021988},{"text":"So we did the international roaming recharge for 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The representative informs the customer that they are unable to resolve the issue and suggests contacting Airtel directly since they are the only ones to service Australian phone numbers. The call ends with the representative thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"May I just confirm the SIM card? You said SIM card?","start_word":63,"end_word":73,"intents":[{"intent":"Verify sim card","confidence_score":0.0031843656}]},{"text":"Airtel Australia or Airtel, a different Oh, country? yeah. India. Okay. Thanks for confirming. But since we're Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we're not affiliated with Airtel India. So I suggest you contact them directly because they're the one who have your account. Okay.","start_word":97,"end_word":154,"intents":[{"intent":"Contact airtel india","confidence_score":0.09435315}]}]},"sentiments":{"segments":[{"text":"Yes, sir. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.17788372933864594},{"text":"Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?","start_word":3,"end_word":17,"sentiment":"positive","sentiment_score":0.3590563237667084},{"text":"Mhmm. Hi. Yeah. I have another LTL number which for which I recharge the international roaming. So that number right now is in Australia, but we can't get the Internet connection at all of Airtel. So we did the international roaming recharge for that. Mhmm. May I just confirm the SIM card? You said SIM card? Yes. SIM I It's mean, we have the IT number. Yes. Yeah. It's Is a it SIM card. Not a e SIM. Yeah. Airtel Australia or Airtel, a different Oh, country? yeah. India. Okay. Thanks for confirming. But since we're Airtel Australia, we only service Australian phone numbers.","start_word":18,"end_word":121,"sentiment":"neutral","sentiment_score":-0.03239245340228081},{"text":"Unfortunately, we are unable to resolve this issue for you as we're not affiliated with Airtel India.","start_word":122,"end_word":138,"sentiment":"negative","sentiment_score":-0.4341312050819397},{"text":"So I suggest you contact them directly because they're the one who have your account. Okay. Contact them directly from Australia.","start_word":139,"end_word":159,"sentiment":"neutral","sentiment_score":-0.14215214550495148},{"text":"Unfortunately, we cannot help you with that because we're not connected with them.","start_word":160,"end_word":172,"sentiment":"negative","sentiment_score":-0.4214766919612885},{"text":"We do not have also their customer support number. Okay. Okay. Sure. K. Okay. Thank Thank you. you.","start_word":173,"end_word":190,"sentiment":"neutral","sentiment_score":-0.04467228800058365},{"text":"Thank You're you. welcome. Have a Bye. Have a great day.","start_word":191,"end_word":201,"sentiment":"positive","sentiment_score":0.4313800036907196}],"average":{"sentiment":"neutral","sentiment_score":-0.03259395908665012}}}}