{"metadata":{"transaction_key":"deprecated","request_id":"019fac86-247d-71f3-9c4c-b8044014e596","sha256":"bd2b26526b4111c71b1ed461361670103626ae11e6dfe14a3277b9de3c2c081c","created":"2026-07-29T06:18:21.588Z","duration":28.151937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":37,"output_tokens":37},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":37,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.","confidence":1.0,"words":[{"word":"isn't","start":3.1999998,"end":3.6,"confidence":0.6265869,"punctuated_word":"Isn't","sentiment":"negative","sentiment_score":-0.6875521540641785},{"word":"available","start":3.6,"end":4.08,"confidence":0.99902344,"punctuated_word":"available","sentiment":"negative","sentiment_score":-0.6857359409332275},{"word":"right","start":4.08,"end":4.24,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.7541560530662537},{"word":"now","start":4.24,"end":4.74,"confidence":0.99902344,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.6960257291793823},{"word":"please","start":4.88,"end":5.2,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.4204292297363281},{"word":"leave","start":5.2,"end":5.44,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.352112352848053},{"word":"a","start":5.44,"end":5.6,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4046630263328552},{"word":"detailed","start":5.6,"end":6.0,"confidence":0.99902344,"punctuated_word":"detailed","sentiment":"neutral","sentiment_score":-0.3272055983543396},{"word":"message","start":6.0,"end":6.48,"confidence":1.0,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.34107330441474915},{"word":"after","start":6.48,"end":6.72,"confidence":0.9970703,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.1581021547317505},{"word":"the","start":6.72,"end":6.8799996,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3082248866558075},{"word":"tone","start":6.8799996,"end":7.3799996,"confidence":0.9995117,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.27075815200805664},{"word":"when","start":7.44,"end":7.68,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.06325586140155792},{"word":"you","start":7.68,"end":7.7599998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07828061282634735},{"word":"have","start":7.7599998,"end":7.9199996,"confidence":0.9873047,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.07427860796451569},{"word":"finished","start":7.9199996,"end":8.32,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.13062043488025665},{"word":"recording","start":8.32,"end":8.8,"confidence":0.9980469,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.09773451089859007},{"word":"you","start":8.8,"end":8.96,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07404205948114395},{"word":"may","start":8.96,"end":9.2,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.07181563973426819},{"word":"hang","start":9.2,"end":9.44,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.0807698518037796},{"word":"up","start":9.44,"end":9.679999,"confidence":0.76782227,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":-0.05570271238684654},{"word":"or","start":9.679999,"end":9.92,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.07212398946285248},{"word":"press","start":9.92,"end":10.16,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.0822429358959198},{"word":"1","start":10.16,"end":10.4,"confidence":1.0,"punctuated_word":"1","sentiment":"neutral","sentiment_score":-0.029089100658893585},{"word":"for","start":10.4,"end":10.559999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.01669468730688095},{"word":"more","start":10.559999,"end":10.8,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.03294645994901657},{"word":"options","start":10.8,"end":11.3,"confidence":1.0,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":-0.030101006850600243}],"paragraphs":{"transcript":"\nIsn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.","paragraphs":[{"sentences":[{"text":"Isn't available right now.","start":3.1999998,"end":4.74,"sentiment":"negative","sentiment_score":-0.7058674693107605},{"text":"Please leave a detailed message after the tone.","start":4.88,"end":7.3799996,"sentiment":"neutral","sentiment_score":-0.32282108813524246},{"text":"When you have finished recording, you may hang up, or press 1 for more options.","start":7.44,"end":11.3,"sentiment":"neutral","sentiment_score":-0.06597989810009798}],"sentiment":"neutral","sentiment_score":-0.23687915014172042,"num_words":27,"start":3.1999998,"end":11.3}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.","paragraphs":[{"sentences":[{"text":"Isn't available right now.","start":3.1999998,"end":4.74,"sentiment":"negative","sentiment_score":-0.7058674693107605},{"text":"Please leave a detailed message after the tone.","start":4.88,"end":7.3799996,"sentiment":"neutral","sentiment_score":-0.32282108813524246},{"text":"When you have finished recording, you may hang up, or press 1 for more options.","start":7.44,"end":11.3,"sentiment":"neutral","sentiment_score":-0.06597989810009798}],"sentiment":"neutral","sentiment_score":-0.23687915014172042,"channel":1,"num_words":27,"start":3.1999998,"end":11.3}]},"summary":{"result":"success","short":"Isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options."},"intents":{"segments":[{"text":"When you have finished recording, you may hang up, or press 1 for more options.","start_word":12,"end_word":26,"intents":[{"intent":"Leave a message","confidence_score":0.027728781}]}]},"sentiments":{"segments":[{"text":"Isn't available right now.","start_word":0,"end_word":3,"sentiment":"negative","sentiment_score":-0.6966338753700256},{"text":"Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.","start_word":4,"end_word":26,"sentiment":"neutral","sentiment_score":-0.15907926857471466}],"average":{"sentiment":"neutral","sentiment_score":-0.2898357752207163}}}}