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I'm doing great as well, and thank you so much, by the way, for asking. Yeah. I'm just ring ringing up regarding your account's outstanding balance. Well, I understand that the promise date was yesterday. However, the settlement hasn't I mean, the payment hasn't settled yet, so I'm just following back to you if, in any case, you need assistance making the payment or there was an error making a payment yesterday. And I'll be more than happy of assist. One second, please. I'm sorry. What's that again, Daniel? Mhmm. No worries. Yeah. Let me go ahead and pull up your account. Okay? Thank you so much. Just give me one second. If you want, I can for your convenience, we can process the payment right now while I'm on the call so that there's no hassle for you making the payment on your end. You want me to do so? Sure. Thank you so much. Just give me one sure. Not a problem. While you're working on it, yes. Your current plan with us is 25 MBBS. What do you mean? I can provide. Can you tell me the error with your account? Are is it your Airtel account? Can I if you will give me a specific time to call back, let me be the one call you? Oh, sure. And this is an active number that ends with 5156. Correct? Okay. So please expect my call within our after or within an hour after an hour. By the time, can you please answer the call, alright, beef because we are reviewing customer's account, and, well, thank you so much for answering the call. Alright. Thank you. Talk to you later, Tanya. Thank you. 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My name is Mary, and I'm calling from Airtel account team department. May I speak with Tano? Hi, Tano. How are you doing today?\n\nThat's good here. I'm doing great as well, and thank you so much, by the way, for asking. Yeah. I'm just ring ringing up regarding your account's outstanding balance. Well, I understand that the promise date was yesterday.\n\nHowever, the settlement hasn't I mean, the payment hasn't settled yet, so I'm just following back to you if, in any case, you need assistance making the payment or there was an error making a payment yesterday. And I'll be more than happy of assist. One second, please. I'm sorry. What's that again, Daniel?\n\nMhmm. No worries. Yeah. Let me go ahead and pull up your account. Okay?\n\nThank you so much. Just give me one second. If you want, I can for your convenience, we can process the payment right now while I'm on the call so that there's no hassle for you making the payment on your end. You want me to do so? Sure.\n\nThank you so much. Just give me one sure. Not a problem. While you're working on it, yes. Your current plan with us is 25 MBBS.\n\nWhat do you mean? I can provide. Can you tell me the error with your account? Are is it your Airtel account? Can I if you will give me a specific time to call back, let me be the one call you?\n\nOh, sure. And this is an active number that ends with 5156. Correct? Okay. So please expect my call within our after or within an hour after an hour.\n\nBy the time, can you please answer the call, alright, beef because we are reviewing customer's account, and, well, thank you so much for answering the call. Alright. Thank you. Talk to you later, Tanya. Thank you.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":3.1999998,"end":4.0,"sentiment":"neutral","sentiment_score":0.24910333007574081},{"text":"My name is Mary, and I'm calling from Airtel account team department.","start":4.0,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.08563094679266214},{"text":"May I speak with Tano?","start":7.9199996,"end":9.38,"sentiment":"neutral","sentiment_score":0.0512844905257225},{"text":"Hi, Tano.","start":13.804999,"end":14.684999,"sentiment":"neutral","sentiment_score":0.20177005976438522},{"text":"How are you doing today?","start":14.684999,"end":15.985,"sentiment":"neutral","sentiment_score":0.2744242787361145}],"sentiment":"neutral","sentiment_score":0.1368408456731301,"num_words":26,"start":3.1999998,"end":15.985},{"sentences":[{"text":"That's good here.","start":19.404999,"end":20.125,"sentiment":"positive","sentiment_score":0.6258314251899719},{"text":"I'm doing great as well, and thank you so much, by 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Yes. Hi. I'm Dono. Hi.\n\nI'm fine. How are you? Oh, okay. I'll make it today. So I also just wanted to extend or increase the speed of the Internet.\n\nI also wanted to increase the MBPS of the Internet. I think it's 20 five MBPS right now. Yeah. Okay. Just a second.\n\nJust a second. Can I call you back? I think I'm having some problem with my account. No. It's my bank account.\n\nNo. After maybe one hour something. Yeah. Yep. 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My name is Mary, and I'm calling from Airtel account team department. May I speak with Tano?\n\nChannel 1: Yes. Hi. I'm Dono.\n\nChannel 0: Hi, Tano. How are you doing today?\n\nChannel 1: Hi. I'm fine. How are you?\n\nChannel 0: That's good here. I'm doing great as well, and thank you so much, by the way, for asking. Yeah. I'm just ring ringing up regarding your account's outstanding balance. Well, I understand that the promise date was yesterday.\n\nHowever, the settlement hasn't I mean, the payment hasn't settled yet, so I'm just following back to you if, in any case, you need assistance making the payment or there was an error making a payment yesterday.\n\nChannel 1: Oh,\n\nChannel 0: And I'll\n\nChannel 1: okay.\n\nChannel 0: be more than happy of assist.\n\nChannel 1: I'll make it today. So I also just wanted to extend or increase the speed of the Internet.\n\nChannel 0: One second, please. I'm sorry. What's that again, Daniel?\n\nChannel 1: I also wanted to increase the MBPS of the Internet.\n\nChannel 0: Mhmm.\n\nChannel 1: I think it's\n\nChannel 0: No\n\nChannel 1: 20\n\nChannel 0: worries.\n\nChannel 1: five MBPS right now.\n\nChannel 0: Yeah. Let me go ahead and pull up your account. Okay?\n\nChannel 1: Yeah.\n\nChannel 0: Thank you so much. Just give me one second. If you want, I can for your convenience, we can process the payment right now while I'm on the call so that there's no hassle for you making the payment on your end. You want me to do so? Sure.\n\nChannel 1: Okay.\n\nChannel 0: Thank you so\n\nChannel 1: Just\n\nChannel 0: much.\n\nChannel 1: a\n\nChannel 0: Just\n\nChannel 1: second.\n\nChannel 0: give me\n\nChannel 1: Just\n\nChannel 0: one\n\nChannel 1: a second.\n\nChannel 0: sure. Not a problem. While you're working on it, yes. Your current plan with us is 25 MBBS.\n\nChannel 1: Can I call you back? I think I'm having some problem with my account.\n\nChannel 0: What do you mean? I can provide. Can you tell me the error with your account? Are is it your Airtel account?\n\nChannel 1: No. It's my bank account. No.\n\nChannel 0: Can I if you will give me a specific time to call back, let me be the one\n\nChannel 1: After maybe one hour something.\n\nChannel 0: call you? Oh, sure. And this is an active number that ends with 5156. Correct? Okay.\n\nSo please\n\nChannel 1: Yeah.\n\nChannel 0: expect my call within our after or within an hour after an hour. By the\n\nChannel 1: Yep.\n\nChannel 0: time, can you please answer the call, alright, beef because we are reviewing customer's account, and, well, thank you so much for answering the call.\n\nChannel 1: Thank you.\n\nChannel 0: Alright. Thank you. Talk to you later, Tanya. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.03228449821472168}],"sentiment":"neutral","sentiment_score":0.03228449821472168,"channel":1,"num_words":1,"start":1.68,"end":2.1799998},{"sentences":[{"text":"Good morning.","start":3.1999998,"end":4.0,"sentiment":"neutral","sentiment_score":0.24910333007574081},{"text":"My name is Mary, and I'm calling from Airtel account team department.","start":4.0,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.08563094679266214},{"text":"May I speak with 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hour.","start":172.6,"end":176.86,"sentiment":"neutral","sentiment_score":0.059241311194804996},{"text":"By the","start":177.64,"end":177.95999,"sentiment":"neutral","sentiment_score":0.1057729460299015}],"sentiment":"neutral","sentiment_score":0.06544552917281786,"channel":0,"num_words":15,"start":172.6,"end":177.95999},{"sentences":[{"text":"Yep.","start":177.805,"end":178.305,"sentiment":"neutral","sentiment_score":0.08936043828725815}],"sentiment":"neutral","sentiment_score":0.08936043828725815,"channel":1,"num_words":1,"start":177.805,"end":178.305},{"sentences":[{"text":"time, can you please answer the call, alright, beef because we are reviewing customer's account, and, well, thank you so much for answering the call.","start":177.95999,"end":187.955,"sentiment":"neutral","sentiment_score":0.2705022367835045}],"sentiment":"neutral","sentiment_score":0.2705022367835045,"channel":0,"num_words":25,"start":177.95999,"end":187.955},{"sentences":[{"text":"Thank you.","start":188.80289,"end":189.62288,"sentiment":"positive","sentiment_score":0.4476552903652191}],"sentiment":"positive","sentiment_score":0.4476552903652191,"channel":1,"num_words":2,"start":188.80289,"end":189.62288},{"sentences":[{"text":"Alright.","start":190.095,"end":190.495,"sentiment":"neutral","sentiment_score":0.30196720361709595},{"text":"Thank you.","start":190.495,"end":190.975,"sentiment":"positive","sentiment_score":0.4636591076850891},{"text":"Talk to you later, Tanya.","start":190.975,"end":192.335,"sentiment":"positive","sentiment_score":0.3410590708255768},{"text":"Thank you.","start":192.335,"end":192.655,"sentiment":"neutral","sentiment_score":0.31403496861457825},{"text":"Bye bye.","start":192.655,"end":193.315,"sentiment":"neutral","sentiment_score":0.0337296724319458}],"sentiment":"neutral","sentiment_score":0.3025091712673505,"channel":0,"num_words":12,"start":190.095,"end":193.315}]},"summary":{"result":"success","short":"Mary from Airtel account department calls and speaks with Jel about his outstanding balance. She offers to assist with making a payment and suggests increasing the speed of the internet. She also tries to call back and asks for a specific time to call back."},"intents":{"segments":[{"text":"Well, I understand that the promise date was yesterday. However, the settlement hasn't I mean, the payment hasn't settled yet, so I'm just following back to you if, in any case, you need assistance making the payment or there was an error making a payment yesterday.","start_word":66,"end_word":111,"intents":[{"intent":"Prevent payment error","confidence_score":0.0006367763}]},{"text":"If you want, I can for your convenience, we can process the payment right now while I'm on the call so that there's no hassle for you making the payment on your end. You want me to do so?","start_word":192,"end_word":230,"intents":[{"intent":"Process payment","confidence_score":0.9104901}]},{"text":"I think I'm having some problem with my account. What do you mean?","start_word":269,"end_word":281,"intents":[{"intent":"Request assistance","confidence_score":0.0021061406}]}]},"sentiments":{"segments":[{"text":"Hello? Good morning. My name is Mary, and I'm calling from Airtel account team department. May I speak with Tano? Yes. Hi. I'm Dono. Hi, Tano. How are you doing today? Hi. I'm fine. How are you?","start_word":0,"end_word":36,"sentiment":"neutral","sentiment_score":0.14129501581192017},{"text":"That's good here. I'm doing great as well, and thank you so much, by the way, for asking.","start_word":37,"end_word":54,"sentiment":"positive","sentiment_score":0.673856258392334},{"text":"Yeah. I'm just ring ringing up regarding your account's outstanding balance. Well, I understand that the promise date was yesterday. However, the settlement hasn't I mean, the payment hasn't settled yet, so I'm just following back to you if, in any case, you need assistance making the payment or there was an error making a payment yesterday. Oh, And I'll okay.","start_word":55,"end_word":115,"sentiment":"neutral","sentiment_score":-0.02832821197807789},{"text":"be more than happy of assist. I'll make it today.","start_word":116,"end_word":125,"sentiment":"positive","sentiment_score":0.5298797488212585},{"text":"So I also just wanted to extend or increase the speed of the Internet. One second, please. I'm sorry. What's that again, Daniel? I also wanted to increase the MBPS of the Internet. Mhmm. I think it's No 20 worries. five MBPS right now. Yeah. Let me go ahead and pull up your account. Okay? Yeah.","start_word":126,"end_word":181,"sentiment":"neutral","sentiment_score":0.0535091757774353},{"text":"Thank you so much.","start_word":182,"end_word":185,"sentiment":"positive","sentiment_score":0.4117378890514374},{"text":"Just give me one second. If you want, I can for your convenience, we can process the payment right now while I'm on the call so that there's no hassle for you making the payment on your end. You want me to do so? Sure. Okay.","start_word":186,"end_word":231,"sentiment":"neutral","sentiment_score":0.26274212660348933},{"text":"Thank you so Just much.","start_word":232,"end_word":236,"sentiment":"positive","sentiment_score":0.5907423496246338},{"text":"a Just second. give me Just one a second. sure. Not a problem. While you're working on it, yes. Your current plan with us is 25 MBBS. Can I call you back? I think I'm having some problem with my account. What do you mean? I can provide. Can you tell me the error with your account? Are is it your Airtel account? No. It's my bank account. No. Can I if you will give me a specific time to call back, let me be the one After maybe one hour something. call you? Oh, sure. And this is an active number that ends with 5156. Correct? Okay. So please Yeah. expect my call within our after or within an hour after an hour. By the Yep. time, can you please answer the call, alright, beef because we are reviewing customer's account, and, well, thank you so much for answering the call.","start_word":237,"end_word":388,"sentiment":"neutral","sentiment_score":0.01956959255039692},{"text":"Thank you.","start_word":389,"end_word":390,"sentiment":"positive","sentiment_score":0.4297156035900116},{"text":"Alright.","start_word":391,"end_word":391,"sentiment":"neutral","sentiment_score":0.30196720361709595},{"text":"Thank you.","start_word":392,"end_word":393,"sentiment":"positive","sentiment_score":0.44911569356918335},{"text":"Talk to you later, Tanya.","start_word":394,"end_word":398,"sentiment":"neutral","sentiment_score":0.3266109526157379},{"text":"Thank you.","start_word":399,"end_word":400,"sentiment":"positive","sentiment_score":0.4480009078979492},{"text":"Bye bye.","start_word":401,"end_word":402,"sentiment":"neutral","sentiment_score":0.14439597725868225}],"average":{"sentiment":"neutral","sentiment_score":0.11991079717203072}}}}