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This is a callback from, earlier that, actually, we already locked it to the courier, which is, to the Australian post regarding your the delivery of your router because it has been almost one month, and you haven't received their router yet. And as of the moment, we're still waiting for their investigation, their update regarding what's what's causing the delay with the other end. Yeah. For that one, we can we can adjust the billing start. You already paid for the first month of the service. Yeah. We can adjust that one. We can adjust it time that you'll be receiving the router and get the Internet disconnected. Actually, we have no idea yet because this is the first time that there's a case like this that's been almost one month that the customer haven't received their out there. Yeah. But Mhmm. Mhmm. Yeah. Actually, those who noted here that there's a customer inquiry. That means that, yeah, your inquiry that is with the Australian post directly is recorded here. And, actually, our ticket, which is the the one that we raised has been in progress up until now. And they yeah. Mhmm. And they want us to wait up until five days here. So we're still we're just still waiting for their update. Then, yeah, once you receive a feedback or an update about this case, we'll get back to you. We'll update you as well. Mhmm. Yeah. Please we're on top of this one, and I will update you once we receive a feedback from them. Mhmm. Okay. Sorry for this inconvenience and delay. Really apologize. Mhmm. Okay. Thank you. Bye for now. Mhmm. You too. 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Hello?\n\nChannel 0: Hello. Good morning. This is Maureen from Erta tech support.\n\nChannel 1: Hello.\n\nChannel 0: Am I\n\nChannel 1: Good\n\nChannel 0: speaking\n\nChannel 1: morning.\n\nChannel 0: with Sanich?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. I just wanted to update you regarding your router. This is a callback from, earlier\n\nChannel 1: Yep.\n\nChannel 0: that, actually, we already locked it to the courier, which is, to the\n\nChannel 1: Yeah.\n\nChannel 0: Australian post regarding your the delivery of your router because it has been almost one month, and you haven't received their router yet. And as of the moment, we're still waiting for their investigation, their update regarding what's what's causing the delay\n\nChannel 1: But yeah. So you like,\n\nChannel 0: with\n\nChannel 1: she's\n\nChannel 0: the other\n\nChannel 1: already\n\nChannel 0: end.\n\nChannel 1: been yeah. I I already paid for a month, and I am unable to use my Wi Fi. And I think, like, maybe tomorrow or the yeah. For tomorrow, there is, like, another next payment date. Like, so and I'm wondering, like, what I'm paying for, you know, like\n\nChannel 0: Yeah. For that one, we can we can adjust the billing start. You already paid for the first month\n\nChannel 1: yeah.\n\nChannel 0: of the\n\nChannel 1: Yeah.\n\nChannel 0: service.\n\nChannel 1: I need to pay it. Yeah.\n\nChannel 0: Yeah. We can adjust that one. We can adjust it time that you'll be receiving the router and get the Internet disconnected.\n\nChannel 1: But but how so do you know, like, how how long will it take for the English English?\n\nChannel 0: Actually, we have no idea yet because this is the first time that there's a case like this that's been almost one month that the customer haven't received their out there.\n\nChannel 1: Yeah. But when I talked\n\nChannel 0: Yeah.\n\nChannel 1: with them\n\nChannel 0: But\n\nChannel 1: so did you, like\n\nChannel 0: Mhmm.\n\nChannel 1: so I already mailed you guys. Like, what\n\nChannel 0: Mhmm.\n\nChannel 1: the when I talked with the Australian post, they said, like, there is no any physical scam. So there is one that the electronic scam, something like that, but I don't know, like, what they meant.\n\nChannel 0: Yeah. Actually, those who noted here that there's a customer inquiry. That\n\nChannel 1: Yeah.\n\nChannel 0: means that, yeah, your inquiry that is with the Australian post directly is recorded here. And, actually, our ticket, which is the the one that we raised has been in progress up until now.\n\nChannel 1: Yeah. All\n\nChannel 0: And\n\nChannel 1: good.\n\nChannel 0: they yeah. Mhmm. And they want us to wait up until five days here. So we're still we're just still waiting for their update.\n\nChannel 1: Oh,\n\nChannel 0: Then,\n\nChannel 1: yeah.\n\nChannel 0: yeah, once you receive a feedback or an update about this case, we'll get back to you. We'll update\n\nChannel 1: Yes.\n\nChannel 0: you\n\nChannel 1: Yep.\n\nChannel 0: as well. Mhmm.\n\nChannel 1: Yep. Thank you.\n\nChannel 0: Yeah. Please we're on top of this one, and I will update you once we receive a feedback from them.\n\nChannel 1: Okay. Yeah. Thank you.\n\nChannel 0: Mhmm. Okay. Sorry for this inconvenience and delay. Really apologize. Mhmm.\n\nOkay. Thank you. Bye for now.\n\nChannel 1: Yeah. Yep.\n\nChannel 0: Mhmm.\n\nChannel 1: Yep. Bye. Have a good day.\n\nChannel 0: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.04,"end":1.54,"sentiment":"neutral","sentiment_score":0.01160946674644947},{"text":"Hello?","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.020383641123771667}],"sentiment":"neutral","sentiment_score":0.01599655393511057,"channel":1,"num_words":2,"start":1.04,"end":5.62},{"sentences":[{"text":"Hello.","start":15.755,"end":16.155,"sentiment":"neutral","sentiment_score":0.11872540414333344},{"text":"Good morning.","start":16.155,"end":16.795,"sentiment":"positive","sentiment_score":0.4580884426832199},{"text":"This is Maureen from Erta tech 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The customer explains that they have not received their router yet and are waiting for an investigation. The representative offers to adjust the billing and assures the customer that they will update them once they receive feedback."},"intents":{"segments":[{"text":"I just wanted to update you regarding your router. This is a callback from, earlier Yep. that, actually, we already locked it to the courier, which is, to the Yeah. Australian post regarding your the delivery of your router because it has been almost one month, and you haven't received their router yet.","start_word":22,"end_word":74,"intents":[{"intent":"Update router status","confidence_score":0.1235492}]},{"text":"Actually, those who noted here that there's a customer inquiry. That Yeah.","start_word":315,"end_word":326,"intents":[{"intent":"Update customer inquiry","confidence_score":0.09518609}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.050239503383636475},{"text":"Good morning.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.4404984712600708},{"text":"This is Maureen from Erta tech support. Hello. Am I Good speaking morning. with Sanich? Yep. Yeah. I just wanted to update you regarding your router. This is a callback from, earlier Yep. that, actually, we already locked it to the courier, which is, to the Yeah. Australian post regarding your the delivery of your router because it has been almost one month, and you haven't received their router yet. And as of the moment, we're still waiting for their investigation, their update regarding what's what's causing the delay But yeah. So you like, with she's the other already end. been yeah.","start_word":5,"end_word":106,"sentiment":"neutral","sentiment_score":-0.024578632786870003},{"text":"I I already paid for a month, and I am unable to use my Wi Fi. And I think, like, maybe tomorrow or the yeah. For tomorrow, there is, like, another next payment date.","start_word":107,"end_word":140,"sentiment":"negative","sentiment_score":-0.4377153813838959},{"text":"Like, so and I'm wondering, like, what I'm paying for, you know, like Yeah. For that one, we can we can adjust the billing start. You already paid for the first month yeah. of the Yeah. service. I need to pay it. Yeah. Yeah. We can adjust that one. We can adjust it time that you'll be receiving the router and get the Internet disconnected. But but how so do you know, like, how how long will it take for the English English?","start_word":141,"end_word":223,"sentiment":"neutral","sentiment_score":-0.10963138192892076},{"text":"Actually, we have no idea yet because this is the first time that there's a case like this that's been almost one month that the customer haven't received their out there.","start_word":224,"end_word":254,"sentiment":"negative","sentiment_score":-0.3468460738658905},{"text":"Yeah. But when I talked Yeah. with them But so did you, like Mhmm. so I already mailed you guys. Like, what Mhmm. the when I talked with the Australian post, they said, like, there is no any physical scam. So there is one that the electronic scam, something like that, but I don't know, like, what they meant. Yeah. Actually, those who noted here that there's a customer inquiry. That Yeah. means that, yeah, your inquiry that is with the Australian post directly is recorded here. And, actually, our ticket, which is the the one that we raised has been in progress up until now. Yeah. All And good. they yeah. Mhmm. And they want us to wait up until five days here. So we're still we're just still waiting for their update. Oh, Then, yeah. yeah, once you receive a feedback or an update about this case, we'll get back to you. We'll update Yes. you Yep. as well. Mhmm. Yep.","start_word":255,"end_word":417,"sentiment":"neutral","sentiment_score":0.01433505117893219},{"text":"Thank you.","start_word":418,"end_word":419,"sentiment":"positive","sentiment_score":0.408638596534729},{"text":"Yeah. Please we're on top of this one, and I will update you once we receive a feedback from them. Okay. Yeah. Thank you. Mhmm. Okay. Sorry for this inconvenience and delay. Really apologize. Mhmm. Okay. Thank you. Bye for now. Yeah. Yep. Mhmm. Yep. Bye.","start_word":420,"end_word":465,"sentiment":"neutral","sentiment_score":0.12570215956024502},{"text":"Have a good day. 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