{"metadata":{"transaction_key":"deprecated","request_id":"019f1bac-c637-78c2-9794-2a31ee6ae742","sha256":"d88645b1aa0729f481cbf19af8c390dfe710a38738abce72217d633592a63088","created":"2026-07-01T03:15:36.813Z","duration":17.567938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":42},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. This is Vivek. Thanks for calling. I can't take your call right now, but leave me a message, and I'll return your call as soon as I can.","confidence":0.99957585,"words":[{"word":"hi","start":0.88,"end":1.1999999,"confidence":0.9981967,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.27961352467536926},{"word":"this","start":1.1999999,"end":1.52,"confidence":0.9996922,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.27211418747901917},{"word":"is","start":1.52,"end":1.68,"confidence":0.9995592,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2827744483947754},{"word":"vivek","start":1.68,"end":2.1799998,"confidence":0.95489436,"punctuated_word":"Vivek.","sentiment":"positive","sentiment_score":0.4082631468772888},{"word":"thanks","start":2.48,"end":2.8,"confidence":0.99629325,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.7675813436508179},{"word":"for","start":2.8,"end":2.96,"confidence":0.9997516,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6968316435813904},{"word":"calling","start":2.96,"end":3.4399998,"confidence":0.99933386,"punctuated_word":"calling.","sentiment":"positive","sentiment_score":0.7078366279602051},{"word":"i","start":3.4399998,"end":3.6,"confidence":0.9999199,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18353544175624847},{"word":"can't","start":3.6,"end":3.84,"confidence":0.99957585,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.2035386562347412},{"word":"take","start":3.84,"end":4.0,"confidence":0.99957377,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.4288703203201294},{"word":"your","start":4.0,"end":4.16,"confidence":0.9935596,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.3879886567592621},{"word":"call","start":4.16,"end":4.48,"confidence":0.9999125,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.504379153251648},{"word":"right","start":4.48,"end":4.64,"confidence":0.999933,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.3651188313961029},{"word":"now","start":4.64,"end":4.96,"confidence":0.9306992,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.24751457571983335},{"word":"but","start":4.96,"end":5.2,"confidence":0.9996264,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.16831408441066742},{"word":"leave","start":5.2,"end":5.44,"confidence":0.99986565,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.1932077705860138},{"word":"me","start":5.44,"end":5.6,"confidence":0.999551,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.038011401891708374},{"word":"a","start":5.6,"end":5.7599998,"confidence":0.99904877,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08797118067741394},{"word":"message","start":5.7599998,"end":6.16,"confidence":0.84890115,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.03961734473705292},{"word":"and","start":6.16,"end":6.3999996,"confidence":0.9998293,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11380155384540558},{"word":"i'll","start":6.3999996,"end":6.64,"confidence":0.9997973,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.09233318269252776},{"word":"return","start":6.64,"end":6.96,"confidence":0.9999509,"punctuated_word":"return","sentiment":"neutral","sentiment_score":-0.044497400522232056},{"word":"your","start":6.96,"end":7.12,"confidence":0.9986626,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.01886969804763794},{"word":"call","start":7.12,"end":7.3599997,"confidence":0.9999459,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.026369944214820865},{"word":"as","start":7.3599997,"end":7.6,"confidence":0.9998202,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.03256326913833618},{"word":"soon","start":7.6,"end":7.7599998,"confidence":0.99953043,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.039813071489334106},{"word":"as","start":7.7599998,"end":7.9199996,"confidence":0.99948114,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.035832226276397705},{"word":"i","start":7.9199996,"end":8.08,"confidence":0.9997533,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.15371350944042206},{"word":"can","start":8.08,"end":8.58,"confidence":0.99971026,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":-0.025327321141958237}],"paragraphs":{"transcript":"\nHi. This is Vivek. Thanks for calling. I can't take your call right now, but leave me a message, and I'll return your call as soon as I can.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.27961352467536926},{"text":"This is Vivek.","start":1.1999999,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.32105059425036114},{"text":"Thanks for calling.","start":2.48,"end":3.4399998,"sentiment":"positive","sentiment_score":0.7240832050641378},{"text":"I can't take your call right now, but leave me a message, and I'll return your call as soon as I can.","start":3.4399998,"end":8.58,"sentiment":"neutral","sentiment_score":-0.12028934383256869}],"sentiment":"neutral","sentiment_score":0.026505150286288096,"num_words":29,"start":0.88,"end":8.58}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Vivek. Thanks for calling. I can't take your call right now, but leave me a message, and I'll return your call as soon as I can.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.27961352467536926},{"text":"This is Vivek.","start":1.1999999,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.32105059425036114},{"text":"Thanks for calling.","start":2.48,"end":3.4399998,"sentiment":"positive","sentiment_score":0.7240832050641378},{"text":"I can't take your call right now, but leave me a message, and I'll return your call as soon as I can.","start":3.4399998,"end":8.58,"sentiment":"neutral","sentiment_score":-0.12028934383256869}],"sentiment":"neutral","sentiment_score":0.026505150286288096,"channel":1,"num_words":29,"start":0.88,"end":8.58}]},"summary":{"result":"success","short":"Hi. This is Vivek. Thanks for calling. I can't take your call right now, but leave me a message, and I'll return your call as soon as I can."},"intents":{"segments":[{"text":"I can't take your call right now, but leave me a message, and I'll return your call as soon as I can.","start_word":7,"end_word":28,"intents":[{"intent":"Request message","confidence_score":0.007012257}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.27961352467536926},{"text":"This is Vivek. Thanks for calling.","start_word":1,"end_word":6,"sentiment":"positive","sentiment_score":0.5068027377128601},{"text":"I can't take your call right now, but leave me a message, and I'll return your call as soon as I can.","start_word":7,"end_word":28,"sentiment":"neutral","sentiment_score":-0.10962147265672684}],"average":{"sentiment":"neutral","sentiment_score":0.05568120025453113}}}}