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you for calling Clarendon Homes. Please note this call will be recorded for customer service, quality assurance, and training purposes. For general or sales related inquiries, please press 1 for reception. For preconstruction customer service, please press 2. For the lifestyle studio, please press 3.\n\nFor construction customer service, please press 4. For customer care, please press 5. Thank you for calling Clarendon Homes. Please note this Wait while I transfer your call. Good morning.\n\nClarendon Homes. Lucy speaking. Grant. Let's have a look. Grant.\n\nColor in estimating. Yeah. I'll send you through now. Oh, actually, so sorry. I'm actually just had a look here.\n\nOh, apologies. He's actually he was just sending through. He's actually just about to pop into a meeting. Would I be able to give you his email instead so I'm not able to send through the call? Yes.\n\nSo it's g carter @clarington.com.a u. No. All good. Have a good day. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Clarendon Homes.","start":0.39999998,"end":2.42,"sentiment":"neutral","sentiment_score":0.3255920261144638},{"text":"Please note this call will be recorded for customer service, quality assurance, and training purposes.","start":3.04,"end":8.5,"sentiment":"neutral","sentiment_score":0.028529301285743713},{"text":"For general or sales related inquiries, please press 1 for reception.","start":9.12,"end":13.7,"sentiment":"neutral","sentiment_score":0.015008901245892048},{"text":"For preconstruction customer service, please press 2.","start":14.474999,"end":18.175,"sentiment":"neutral","sentiment_score":0.008845545617597443},{"text":"For the lifestyle studio, please press 3.","start":18.875,"end":21.615,"sentiment":"neutral","sentiment_score":0.015435668506792613}],"sentiment":"neutral","sentiment_score":0.05905561062061916,"num_words":46,"start":0.39999998,"end":21.615},{"sentences":[{"text":"For construction customer service, please press 4.","start":22.314999,"end":25.695,"sentiment":"neutral","sentiment_score":0.005312944828931775},{"text":"For customer care, please press 5.","start":26.395,"end":28.895,"sentiment":"neutral","sentiment_score":0.005063766613602638},{"text":"Thank you for calling Clarendon Homes.","start":29.98,"end":32.08,"sentiment":"neutral","sentiment_score":0.164226233959198},{"text":"Please note this Wait while I transfer your call.","start":32.62,"end":37.2,"sentiment":"neutral","sentiment_score":0.026991954694191616},{"text":"Good morning.","start":42.515,"end":43.155,"sentiment":"neutral","sentiment_score":0.25307293236255646}],"sentiment":"neutral","sentiment_score":0.06006680247373879,"num_words":30,"start":22.314999,"end":43.155},{"sentences":[{"text":"Clarendon Homes.","start":43.155,"end":44.035,"sentiment":"neutral","sentiment_score":0.11742900311946869},{"text":"Lucy speaking.","start":44.035,"end":44.935,"sentiment":"neutral","sentiment_score":0.07710279524326324},{"text":"Grant.","start":50.515,"end":51.015,"sentiment":"neutral","sentiment_score":0.05638894438743591},{"text":"Let's have a look.","start":51.875,"end":54.135002,"sentiment":"neutral","sentiment_score":0.07170341163873672},{"text":"Grant.","start":57.7,"end":58.2,"sentiment":"neutral","sentiment_score":0.030703041702508926}],"sentiment":"neutral","sentiment_score":0.07629692293703556,"num_words":10,"start":43.155,"end":58.2},{"sentences":[{"text":"Color in estimating.","start":58.26,"end":59.879997,"sentiment":"neutral","sentiment_score":0.020268022393186886},{"text":"Yeah.","start":59.94,"end":60.18,"sentiment":"neutral","sentiment_score":0.07863371074199677},{"text":"I'll send you through now.","start":60.18,"end":61.48,"sentiment":"neutral","sentiment_score":0.10402239263057708},{"text":"Oh, actually, so sorry.","start":62.66,"end":63.78,"sentiment":"neutral","sentiment_score":-0.07128096371889114},{"text":"I'm actually just had a look here.","start":63.78,"end":66.84,"sentiment":"neutral","sentiment_score":-0.13426913853202546}],"sentiment":"neutral","sentiment_score":-0.028272904176265,"num_words":20,"start":58.26,"end":66.84},{"sentences":[{"text":"Oh, apologies.","start":70.125,"end":70.765,"sentiment":"neutral","sentiment_score":-0.21374324709177017},{"text":"He's actually he was just sending through.","start":70.765,"end":73.085,"sentiment":"neutral","sentiment_score":-0.21303056819098337},{"text":"He's actually just about to pop into a meeting.","start":73.085,"end":76.045,"sentiment":"neutral","sentiment_score":-0.18334294027752346},{"text":"Would I be able to give you his email instead so I'm not able to send through the call?","start":76.045,"end":81.645,"sentiment":"neutral","sentiment_score":-0.15489477076028524},{"text":"Yes.","start":81.645,"end":81.884995,"sentiment":"neutral","sentiment_score":0.0042627109214663506}],"sentiment":"neutral","sentiment_score":-0.1712506544090023,"num_words":38,"start":70.125,"end":81.884995},{"sentences":[{"text":"So it's g carter @clarington.com.a u.","start":81.884995,"end":90.920006,"sentiment":"neutral","sentiment_score":0.014067386121799549},{"text":"No.","start":91.86,"end":92.100006,"sentiment":"neutral","sentiment_score":0.12276950478553772},{"text":"All good.","start":92.100006,"end":92.5,"sentiment":"neutral","sentiment_score":0.304865226149559},{"text":"Have a good day.","start":92.5,"end":93.48,"sentiment":"positive","sentiment_score":0.3743099942803383},{"text":"Bye.","start":94.66,"end":95.16,"sentiment":"neutral","sentiment_score":0.05128441005945206}],"sentiment":"neutral","sentiment_score":0.1689591900711613,"num_words":14,"start":81.884995,"end":95.16}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Clarendon Homes. Please note this call will be recorded for customer service, quality assurance, and training purposes. For general or sales related inquiries, please press 1 for reception. For preconstruction customer service, please press 2. For the lifestyle studio, please press 3.\n\nFor construction customer service, please press 4. For customer care, please press 5. Thank you for calling Clarendon Homes. Please note this Wait while I transfer your call. Good morning.\n\nClarendon Homes. Lucy speaking.\n\nChannel 0: Yes, dear. Good morning. I'm looking for Grant Carter.\n\nChannel 1: Grant. Let's have a look. Grant. Color in estimating. Yeah.\n\nI'll send you through now.\n\nChannel 0: Thank you.\n\nChannel 1: Oh, actually, so sorry. I'm actually just had a look here. Oh, apologies. He's actually he was just sending through. He's actually just about to pop into a meeting.\n\nWould I be able to give you his email instead so I'm not able to send through the call? Yes. So it's g carter\n\nChannel 0: Sure. Mhmm.\n\nChannel 1: @clarington.com.a\n\nChannel 0: Okay, Darrin.\n\nChannel 1: u.\n\nChannel 0: Thank you.\n\nChannel 1: No. All good. Have a good day.\n\nChannel 0: You too. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Clarendon Homes.","start":0.39999998,"end":2.42,"sentiment":"neutral","sentiment_score":0.3255920261144638},{"text":"Please note this call will be recorded for customer service, quality assurance, and training purposes.","start":3.04,"end":8.5,"sentiment":"neutral","sentiment_score":0.028529301285743713},{"text":"For general or sales related inquiries, please press 1 for reception.","start":9.12,"end":13.7,"sentiment":"neutral","sentiment_score":0.015008901245892048},{"text":"For preconstruction customer service, please press 2.","start":14.474999,"end":18.175,"sentiment":"neutral","sentiment_score":0.008845545617597443},{"text":"For the lifestyle studio, please press 3.","start":18.875,"end":21.615,"sentiment":"neutral","sentiment_score":0.015435668506792613}],"sentiment":"neutral","sentiment_score":0.05905561062061916,"channel":1,"num_words":46,"start":0.39999998,"end":21.615},{"sentences":[{"text":"For construction customer service, please press 4.","start":22.314999,"end":25.695,"sentiment":"neutral","sentiment_score":0.005312944828931775},{"text":"For customer care, please press 5.","start":26.395,"end":28.895,"sentiment":"neutral","sentiment_score":0.005063766613602638},{"text":"Thank you for calling Clarendon Homes.","start":29.98,"end":32.08,"sentiment":"neutral","sentiment_score":0.164226233959198},{"text":"Please note this Wait while I transfer your call.","start":32.62,"end":37.2,"sentiment":"neutral","sentiment_score":0.026991954694191616},{"text":"Good morning.","start":42.515,"end":43.155,"sentiment":"neutral","sentiment_score":0.25307293236255646}],"sentiment":"neutral","sentiment_score":0.06006680247373879,"channel":1,"num_words":30,"start":22.314999,"end":43.155},{"sentences":[{"text":"Clarendon Homes.","start":43.155,"end":44.035,"sentiment":"neutral","sentiment_score":0.11742900311946869},{"text":"Lucy speaking.","start":44.035,"end":44.935,"sentiment":"neutral","sentiment_score":0.07710279524326324}],"sentiment":"neutral","sentiment_score":0.09726589918136597,"channel":1,"num_words":4,"start":43.155,"end":44.935},{"sentences":[{"text":"Yes, dear.","start":45.735,"end":46.295002,"sentiment":"neutral","sentiment_score":0.17131387442350388},{"text":"Good morning.","start":46.295002,"end":46.955,"sentiment":"neutral","sentiment_score":0.2999041676521301},{"text":"I'm looking for Grant Carter.","start":47.175,"end":49.355,"sentiment":"neutral","sentiment_score":0.0917428195476532}],"sentiment":"neutral","sentiment_score":0.15568335354328156,"channel":0,"num_words":9,"start":45.735,"end":49.355},{"sentences":[{"text":"Grant.","start":50.515,"end":51.015,"sentiment":"neutral","sentiment_score":0.05638894438743591},{"text":"Let's have a look.","start":51.875,"end":54.135002,"sentiment":"neutral","sentiment_score":0.07170341163873672},{"text":"Grant.","start":57.7,"end":58.2,"sentiment":"neutral","sentiment_score":0.030703041702508926},{"text":"Color in estimating.","start":58.26,"end":59.879997,"sentiment":"neutral","sentiment_score":0.020268022393186886},{"text":"Yeah.","start":59.94,"end":60.18,"sentiment":"neutral","sentiment_score":0.07863371074199677}],"sentiment":"neutral","sentiment_score":0.05133434105664492,"channel":1,"num_words":10,"start":50.515,"end":60.18},{"sentences":[{"text":"I'll send you through now.","start":60.18,"end":61.48,"sentiment":"neutral","sentiment_score":0.10402239263057708}],"sentiment":"neutral","sentiment_score":0.10402239263057708,"channel":1,"num_words":5,"start":60.18,"end":61.48},{"sentences":[{"text":"Thank you.","start":61.97,"end":62.79,"sentiment":"neutral","sentiment_score":0.21986162662506104}],"sentiment":"neutral","sentiment_score":0.21986162662506104,"channel":0,"num_words":2,"start":61.97,"end":62.79},{"sentences":[{"text":"Oh, actually, so sorry.","start":62.66,"end":63.78,"sentiment":"neutral","sentiment_score":-0.07128096371889114},{"text":"I'm actually just had a look here.","start":63.78,"end":66.84,"sentiment":"neutral","sentiment_score":-0.13426913853202546},{"text":"Oh, apologies.","start":70.125,"end":70.765,"sentiment":"neutral","sentiment_score":-0.21374324709177017},{"text":"He's actually he was just sending through.","start":70.765,"end":73.085,"sentiment":"neutral","sentiment_score":-0.21303056819098337},{"text":"He's actually just about to pop into a meeting.","start":73.085,"end":76.045,"sentiment":"neutral","sentiment_score":-0.18334294027752346}],"sentiment":"neutral","sentiment_score":-0.16530326753854752,"channel":1,"num_words":29,"start":62.66,"end":76.045},{"sentences":[{"text":"Would I be able to give you his email instead so I'm not able to send through the call?","start":76.045,"end":81.645,"sentiment":"neutral","sentiment_score":-0.15489477076028524},{"text":"Yes.","start":81.645,"end":81.884995,"sentiment":"neutral","sentiment_score":0.0042627109214663506},{"text":"So it's g carter","start":81.884995,"end":84.145,"sentiment":"neutral","sentiment_score":0.007709928089752793}],"sentiment":"neutral","sentiment_score":-0.12116242588187258,"channel":1,"num_words":24,"start":76.045,"end":84.145},{"sentences":[{"text":"Sure.","start":84.16,"end":84.66,"sentiment":"neutral","sentiment_score":0.02442915365099907},{"text":"Mhmm.","start":85.12,"end":85.62,"sentiment":"neutral","sentiment_score":0.014779359102249146}],"sentiment":"neutral","sentiment_score":0.019604256376624107,"channel":0,"num_words":2,"start":84.16,"end":85.62},{"sentences":[{"text":"@clarington.com.a","start":86.18,"end":88.600006,"sentiment":"neutral","sentiment_score":0.009996339678764343}],"sentiment":"neutral","sentiment_score":0.009996339678764343,"channel":1,"num_words":1,"start":86.18,"end":88.600006},{"sentences":[{"text":"Okay, Darrin.","start":89.74094,"end":90.800934,"sentiment":"neutral","sentiment_score":0.035948362201452255}],"sentiment":"neutral","sentiment_score":0.035948362201452255,"channel":0,"num_words":2,"start":89.74094,"end":90.800934},{"sentences":[{"text":"u.","start":90.420006,"end":90.920006,"sentiment":"neutral","sentiment_score":0.043568264693021774}],"sentiment":"neutral","sentiment_score":0.043568264693021774,"channel":1,"num_words":1,"start":90.420006,"end":90.920006},{"sentences":[{"text":"Thank you.","start":91.18093,"end":92.00093,"sentiment":"neutral","sentiment_score":0.21802332997322083}],"sentiment":"neutral","sentiment_score":0.21802332997322083,"channel":0,"num_words":2,"start":91.18093,"end":92.00093},{"sentences":[{"text":"No.","start":91.86,"end":92.100006,"sentiment":"neutral","sentiment_score":0.12276950478553772},{"text":"All good.","start":92.100006,"end":92.5,"sentiment":"neutral","sentiment_score":0.304865226149559},{"text":"Have a good day.","start":92.5,"end":93.48,"sentiment":"positive","sentiment_score":0.3743099942803383}],"sentiment":"neutral","sentiment_score":0.31853427631514414,"channel":1,"num_words":7,"start":91.86,"end":93.48},{"sentences":[{"text":"You too.","start":93.82093,"end":94.54093,"sentiment":"neutral","sentiment_score":0.1921727955341339},{"text":"Bye.","start":94.54093,"end":95.04093,"sentiment":"neutral","sentiment_score":0.12586939334869385}],"sentiment":"neutral","sentiment_score":0.17007166147232056,"channel":0,"num_words":3,"start":93.82093,"end":95.04093},{"sentences":[{"text":"Bye.","start":94.66,"end":95.16,"sentiment":"neutral","sentiment_score":0.05128441005945206}],"sentiment":"neutral","sentiment_score":0.05128441005945206,"channel":1,"num_words":1,"start":94.66,"end":95.16}]},"summary":{"result":"success","short":"The customer calls complex COVID-19 hotline and is prompted to select different options. They are then transferred to Lucy who is unable to reach Grant Carter but offers to send his email instead. Lucy provides the email address and the call ends politely."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Thank you for calling Clarendon Homes. Please note this call will be recorded for customer service, quality assurance, and training purposes. For general or sales related inquiries, please press 1 for reception. For preconstruction customer service, please press 2. For the lifestyle studio, please press 3. For construction customer service, please press 4. For customer care, please press 5. Thank you for calling Clarendon Homes. Please note this Wait while I transfer your call. Good morning. Clarendon Homes. Lucy speaking. Yes, dear. Good morning. I'm looking for Grant Carter. Grant. Let's have a look. Grant. Color in estimating. Yeah. I'll send you through now. Thank you. Oh, actually, so sorry. I'm actually just had a look here. Oh, apologies. He's actually he was just sending through. He's actually just about to pop into a meeting. Would I be able to give you his email instead so I'm not able to send through the call? Yes. So it's g carter Sure. Mhmm. @clarington.com.a Okay, Darrin. u. Thank you. No. All good.","start_word":0,"end_word":169,"sentiment":"neutral","sentiment_score":0.007838825695216656},{"text":"Have a good day.","start_word":170,"end_word":173,"sentiment":"positive","sentiment_score":0.37445399165153503},{"text":"You too. Bye. Bye.","start_word":174,"end_word":177,"sentiment":"neutral","sentiment_score":0.12745484709739685}],"average":{"sentiment":"neutral","sentiment_score":0.01970924156299536}}}}