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Peter. How are you going? Yes. I got you. I've got you ripped down now.\n\nYeah. I I was able to last week. I had no problem. So I I'm I'll let me just let me just open it one more time because it works. Yeah.\n\nIt still says I've got permission. Yep. Yep. Yeah. Okay.\n\nI didn't realize you're getting it quite so hecticly. Yeah. No. So I I I got it all open, and I should be I don't think there was anything missing from memory, but let me have a look at it today, and I'll send you an email tomorrow just to say. You know, I mean, like, just write it first.\n\nYes. Yeah. I do. Yeah. It's a pretty big folder from from what I remember.\n\nYeah. It's got a lot of information. So, yeah, I've I've definitely got it. And I did notice it was Arcadis that did the work. Yeah.\n\nOkay. So, yeah, the their their reports are pretty they there's a lot of fluff in their reports. It might take me a bit to get through it, but, yeah, I will be checking. And I guess so what what I'm doing exactly, Peter, it it's just like a really detailed review of all their modeling files and their reporting. That's right.\n\nYeah. Awesome. Easy. I've I've I'll I'll I'll be starting that this week. And if I have any questions, I'll I'll reach out.\n\nSo no worries. Thanks for sending it through. I'll speak to you soon. 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I just double checking whether you got my link to open up all that stuff. Right. Okay. That's good to know. Alright. It's just that I think I think the development authority is getting a bit twitchy about a couple of things. So then I've told them the Victorian Infrastructure Development Authority who is actually doing that work and who engaged all the all the consultants with the hydrology and hydraulics part of it. Yes. So I'm getting regular emails to say how things are going. That's all. Yeah. No. No. I just so yeah. And I guess, probably, we should tell them to go and get lost and leave us alone, but I didn't I hadn't heard from you, so I thought I'll double check to see whether you have got access. It is. Yeah. Yeah. Yeah. Yeah. Yes. Yeah. Yeah. Thank you. Thanks, Alex. Will do. Thank you. 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me again. I just double checking whether you got my link to open up all that stuff. Right. Okay. That's good to know.\n\nAlright. It's just that I think I think the development authority is getting a bit twitchy about a couple of things. So then I've told them the Victorian Infrastructure Development Authority who is actually doing that work and who engaged all the all the consultants with the hydrology and hydraulics part of it. Yes. So I'm getting regular emails to say how things are going.\n\nThat's all. Yeah. No. No. I just so yeah.\n\nAnd I guess, probably, we should tell them to go and get lost and leave us alone, but I didn't I hadn't heard from you, so I thought I'll double check to see whether you have got access. It is. Yeah. Yeah. Yeah.\n\nYeah. Yes. Yeah. Yeah. Thank you.\n\nThanks, Alex. Will do. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"That's me again.","start":2.56,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.18315824369589487},{"text":"I just double checking whether you got my link to open up all that stuff.","start":4.0,"end":8.18,"sentiment":"neutral","sentiment_score":0.018773206075032554},{"text":"Right.","start":22.015,"end":22.494999,"sentiment":"neutral","sentiment_score":0.07806869596242905},{"text":"Okay.","start":22.494999,"end":22.994999,"sentiment":"neutral","sentiment_score":0.14346027374267578},{"text":"That's good to know.","start":23.135,"end":24.275002,"sentiment":"positive","sentiment_score":0.4576265886425972}],"sentiment":"neutral","sentiment_score":0.12012950610369444,"num_words":24,"start":2.56,"end":24.275002},{"sentences":[{"text":"Alright.","start":25.615,"end":26.115,"sentiment":"neutral","sentiment_score":0.1393829584121704},{"text":"It's just that I think I think the development authority is getting a bit twitchy about a couple of things.","start":26.33,"end":34.73,"sentiment":"neutral","sentiment_score":-0.26259851884096863},{"text":"So then I've told them the Victorian Infrastructure Development Authority who is actually doing that work and who engaged all the all the consultants with the hydrology and hydraulics part of it.","start":34.73,"end":54.6,"sentiment":"neutral","sentiment_score":-0.0025581471854820848},{"text":"Yes.","start":55.559998,"end":55.879997,"sentiment":"neutral","sentiment_score":0.10552649945020676},{"text":"So I'm getting regular emails to say how things are going.","start":55.879997,"end":58.76,"sentiment":"neutral","sentiment_score":0.22065129672939127}],"sentiment":"neutral","sentiment_score":-0.040950113305678736,"num_words":65,"start":25.615,"end":58.76},{"sentences":[{"text":"That's all.","start":58.76,"end":59.579998,"sentiment":"neutral","sentiment_score":0.11159186065196991},{"text":"Yeah.","start":77.565,"end":77.965,"sentiment":"neutral","sentiment_score":-0.03645823150873184},{"text":"No.","start":77.965,"end":78.125,"sentiment":"neutral","sentiment_score":-0.22906693816185},{"text":"No.","start":78.125,"end":78.445,"sentiment":"neutral","sentiment_score":-0.2089147716760635},{"text":"I just so yeah.","start":78.445,"end":79.885,"sentiment":"neutral","sentiment_score":-0.13679124880582094}],"sentiment":"neutral","sentiment_score":-0.0887134683628877,"num_words":9,"start":58.76,"end":79.885},{"sentences":[{"text":"And I guess, probably, we should tell them to go and get lost and leave us alone, but I didn't I hadn't heard from you, so I thought I'll double check to see whether you have got access.","start":79.885,"end":92.229996,"sentiment":"neutral","sentiment_score":-0.0700116471240395},{"text":"It is.","start":96.425,"end":97.085,"sentiment":"neutral","sentiment_score":0.0135868014767766},{"text":"Yeah.","start":97.705,"end":97.945,"sentiment":"neutral","sentiment_score":0.041773125529289246},{"text":"Yeah.","start":97.945,"end":98.445,"sentiment":"neutral","sentiment_score":0.05001228675246239},{"text":"Yeah.","start":98.505005,"end":98.585,"sentiment":"neutral","sentiment_score":0.06633058190345764}],"sentiment":"neutral","sentiment_score":-0.05756169752499392,"num_words":43,"start":79.885,"end":98.585},{"sentences":[{"text":"Yeah.","start":98.585,"end":99.085,"sentiment":"neutral","sentiment_score":0.06698806583881378},{"text":"Yes.","start":108.265,"end":108.765,"sentiment":"neutral","sentiment_score":0.05502704158425331},{"text":"Yeah.","start":108.825,"end":109.305,"sentiment":"neutral","sentiment_score":0.042144160717725754},{"text":"Yeah.","start":109.305,"end":109.805,"sentiment":"neutral","sentiment_score":0.03705861419439316},{"text":"Thank you.","start":133.795,"end":134.615,"sentiment":"positive","sentiment_score":0.49999575316905975}],"sentiment":"neutral","sentiment_score":0.20020156477888426,"num_words":6,"start":98.585,"end":134.615},{"sentences":[{"text":"Thanks, Alex.","start":144.06,"end":147.36,"sentiment":"positive","sentiment_score":0.6055950820446014},{"text":"Will do.","start":149.66,"end":150.3,"sentiment":"positive","sentiment_score":0.44472070038318634},{"text":"Thank you.","start":150.3,"end":150.7,"sentiment":"positive","sentiment_score":0.7434587478637695},{"text":"Bye.","start":150.7,"end":151.2,"sentiment":"positive","sentiment_score":0.41072726249694824}],"sentiment":"positive","sentiment_score":0.5711823318685804,"num_words":7,"start":144.06,"end":151.2}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Peter. How are you going?\n\nChannel 1: That's me again. I just\n\nChannel 0: Yes.\n\nChannel 1: double\n\nChannel 0: I got\n\nChannel 1: checking\n\nChannel 0: you.\n\nChannel 1: whether\n\nChannel 0: I've got you\n\nChannel 1: you got\n\nChannel 0: ripped\n\nChannel 1: my\n\nChannel 0: down\n\nChannel 1: link to\n\nChannel 0: now.\n\nChannel 1: open up all that stuff.\n\nChannel 0: Yeah. I I was able to last week. I had no problem. So I I'm I'll let me just let me just open it one more time because it works. Yeah.\n\nIt still says I've got permission.\n\nChannel 1: Right.\n\nChannel 0: Yep.\n\nChannel 1: Okay. That's\n\nChannel 0: Yep.\n\nChannel 1: good to know. Alright. It's just that I think I think the development authority is getting a bit twitchy about a couple of things. So then I've told them the Victorian Infrastructure Development Authority who is actually doing that work and who engaged all the all the consultants with the hydrology and hydraulics part of it. Yes.\n\nSo I'm getting regular emails to say how things are going. That's all.\n\nChannel 0: Yeah. Okay. I didn't realize you're getting it quite so hecticly. Yeah. No.\n\nSo I I I got it all open, and I should be I don't think there was anything missing from memory, but let me have a look at it today, and I'll send you an email\n\nChannel 1: Yeah.\n\nChannel 0: tomorrow just\n\nChannel 1: No. No.\n\nChannel 0: to say.\n\nChannel 1: I just so yeah. And I guess, probably, we should tell them to go and get lost and leave us alone, but\n\nChannel 0: You\n\nChannel 1: I\n\nChannel 0: know,\n\nChannel 1: didn't\n\nChannel 0: I mean,\n\nChannel 1: I hadn't\n\nChannel 0: like, just\n\nChannel 1: heard\n\nChannel 0: write\n\nChannel 1: from\n\nChannel 0: it\n\nChannel 1: you,\n\nChannel 0: first.\n\nChannel 1: so I thought I'll double check to see whether you have got access.\n\nChannel 0: Yes. Yeah. I do. Yeah. It's a pretty big folder from from\n\nChannel 1: It\n\nChannel 0: what\n\nChannel 1: is.\n\nChannel 0: I remember. Yeah.\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: It's\n\nChannel 1: Yeah.\n\nChannel 0: got a lot of information. So, yeah, I've I've definitely got it. And I did notice it was Arcadis that did the work.\n\nChannel 1: Yes. Yeah. Yeah.\n\nChannel 0: Yeah. Okay. So, yeah, the their their reports are pretty they there's a lot of fluff in their reports. It might take me a bit to get through it, but, yeah, I will be checking. And I guess so what what I'm doing exactly, Peter, it it's just like a really detailed review of all their modeling files and their reporting.\n\nThat's right.\n\nChannel 1: Thank you.\n\nChannel 0: Yeah. Awesome. Easy. I've I've I'll I'll I'll be starting that this week. And if I have any questions, I'll I'll reach out.\n\nSo\n\nChannel 1: Thanks,\n\nChannel 0: no worries. Thanks\n\nChannel 1: Alex.\n\nChannel 0: for sending it through. I'll speak to you soon.\n\nChannel 1: Will do. Thank you. Bye.\n\nChannel 0: Goodbye.","paragraphs":[{"sentences":[{"text":"Hi, Peter.","start":0.79999995,"end":1.28,"sentiment":"neutral","sentiment_score":0.2826741486787796},{"text":"How are you going?","start":1.28,"end":2.1,"sentiment":"positive","sentiment_score":0.3757986053824425}],"sentiment":"positive","sentiment_score":0.34475711981455487,"channel":0,"num_words":6,"start":0.79999995,"end":2.1},{"sentences":[{"text":"That's me again.","start":2.56,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.18315824369589487},{"text":"I 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a lot of information.","start":98.604996,"end":99.905,"sentiment":"neutral","sentiment_score":0.07335401847958564},{"text":"So, yeah, I've I've definitely got it.","start":100.125,"end":102.384995,"sentiment":"neutral","sentiment_score":0.1882614472082683},{"text":"And I did notice it was Arcadis that did the work.","start":103.405,"end":108.33,"sentiment":"neutral","sentiment_score":0.09530802409757268}],"sentiment":"neutral","sentiment_score":0.11882558643170026,"channel":0,"num_words":23,"start":98.604996,"end":108.33},{"sentences":[{"text":"Yes.","start":108.265,"end":108.765,"sentiment":"neutral","sentiment_score":0.05502704158425331},{"text":"Yeah.","start":108.825,"end":109.305,"sentiment":"neutral","sentiment_score":0.042144160717725754},{"text":"Yeah.","start":109.305,"end":109.805,"sentiment":"neutral","sentiment_score":0.03705861419439316}],"sentiment":"neutral","sentiment_score":0.044743272165457405,"channel":1,"num_words":3,"start":108.265,"end":109.805},{"sentences":[{"text":"Yeah.","start":109.450005,"end":109.85,"sentiment":"neutral","sentiment_score":0.03281453996896744},{"text":"Okay.","start":109.85,"end":110.35,"sentiment":"neutral","sentiment_score":0.024287180975079536},{"text":"So, yeah, the their their reports are pretty they there's a lot of fluff in their reports.","start":110.65,"end":116.590004,"sentiment":"neutral","sentiment_score":-0.08758468339767526},{"text":"It might take me a bit to get through it, but, yeah, I will be checking.","start":116.65,"end":120.67,"sentiment":"neutral","sentiment_score":-0.06598601769655943},{"text":"And I guess so what what I'm doing exactly, Peter, it it's just like a really detailed review of all their modeling files and their reporting.","start":121.61,"end":132.645,"sentiment":"neutral","sentiment_score":0.00841203721267028}],"sentiment":"neutral","sentiment_score":-0.037195101843146824,"channel":0,"num_words":61,"start":109.450005,"end":132.645},{"sentences":[{"text":"That's right.","start":132.705,"end":133.445,"sentiment":"neutral","sentiment_score":0.20146221667528152}],"sentiment":"neutral","sentiment_score":0.20146221667528152,"channel":0,"num_words":2,"start":132.705,"end":133.445},{"sentences":[{"text":"Thank you.","start":133.795,"end":134.615,"sentiment":"positive","sentiment_score":0.49999575316905975}],"sentiment":"positive","sentiment_score":0.49999575316905975,"channel":1,"num_words":2,"start":133.795,"end":134.615},{"sentences":[{"text":"Yeah.","start":134.945,"end":135.425,"sentiment":"positive","sentiment_score":0.3632577657699585},{"text":"Awesome.","start":135.425,"end":135.925,"sentiment":"positive","sentiment_score":0.6569899320602417},{"text":"Easy.","start":135.985,"end":136.465,"sentiment":"positive","sentiment_score":0.6226361989974976},{"text":"I've I've I'll I'll I'll be starting that this week.","start":136.465,"end":139.35,"sentiment":"positive","sentiment_score":0.3892280638217926},{"text":"And if I have any questions, I'll I'll reach out.","start":140.23001,"end":142.47,"sentiment":"neutral","sentiment_score":0.2999758511781693}],"sentiment":"positive","sentiment_score":0.37108361073162244,"channel":0,"num_words":23,"start":134.945,"end":142.47},{"sentences":[{"text":"So","start":142.47,"end":142.55,"sentiment":"neutral","sentiment_score":0.3218299448490143}],"sentiment":"neutral","sentiment_score":0.3218299448490143,"channel":0,"num_words":1,"start":142.47,"end":142.55},{"sentences":[{"text":"Thanks,","start":144.06,"end":144.56,"sentiment":"positive","sentiment_score":0.6013197302818298}],"sentiment":"positive","sentiment_score":0.6013197302818298,"channel":1,"num_words":1,"start":144.06,"end":144.56},{"sentences":[{"text":"no worries.","start":145.67001,"end":146.41,"sentiment":"positive","sentiment_score":0.5218700468540192},{"text":"Thanks","start":146.55,"end":147.03,"sentiment":"positive","sentiment_score":0.6591944098472595}],"sentiment":"positive","sentiment_score":0.5676448345184326,"channel":0,"num_words":3,"start":145.67001,"end":147.03},{"sentences":[{"text":"Alex.","start":146.86,"end":147.36,"sentiment":"positive","sentiment_score":0.609870433807373}],"sentiment":"positive","sentiment_score":0.609870433807373,"channel":1,"num_words":1,"start":146.86,"end":147.36},{"sentences":[{"text":"for sending it through.","start":147.03,"end":147.91,"sentiment":"positive","sentiment_score":0.5879160761833191},{"text":"I'll speak to you soon.","start":147.91,"end":149.05,"sentiment":"neutral","sentiment_score":0.3121647238731384}],"sentiment":"positive","sentiment_score":0.43472088045544094,"channel":0,"num_words":9,"start":147.03,"end":149.05},{"sentences":[{"text":"Will do.","start":149.66,"end":150.3,"sentiment":"positive","sentiment_score":0.44472070038318634},{"text":"Thank you.","start":150.3,"end":150.7,"sentiment":"positive","sentiment_score":0.7434587478637695},{"text":"Bye.","start":150.7,"end":151.2,"sentiment":"positive","sentiment_score":0.41072726249694824}],"sentiment":"positive","sentiment_score":0.557417231798172,"channel":1,"num_words":5,"start":149.66,"end":151.2},{"sentences":[{"text":"Goodbye.","start":151.91,"end":152.41,"sentiment":"neutral","sentiment_score":-0.12629856169223783}],"sentiment":"neutral","sentiment_score":-0.12629856169223783,"channel":0,"num_words":1,"start":151.91,"end":152.41}]},"summary":{"result":"success","short":"The customer has been trying to access their email for a while and has had issues with their link. The agent has been checking and has found that the customer's account is still pending. The agent will send an email to the customer with more information and will review the modeling files and reporting."},"intents":{"segments":[{"text":"I've whether got you you got ripped my down link now. to open up all that stuff.","start_word":17,"end_word":33,"intents":[{"intent":"Confirm link","confidence_score":0.085059196}]},{"text":"It still says I've got permission. Right. Yep. Okay.","start_word":65,"end_word":73,"intents":[{"intent":"Provide permission","confidence_score":0.117398866}]},{"text":"That's Yep. good to know. Alright.","start_word":74,"end_word":79,"intents":[{"intent":"Confirm understanding","confidence_score":0.023703983},{"intent":"Confirm understanding","confidence_score":0.026243977}]},{"text":"It's just that I think I think the development authority is getting a bit twitchy about a couple of things. So then I've told them the Victorian Infrastructure Development Authority who is actually doing that work and who engaged all the all the consultants with the hydrology and hydraulics part of it. Yes.","start_word":80,"end_word":132,"intents":[{"intent":"Provide information","confidence_score":0.02757342}]},{"text":"So I'm getting regular emails to say how things are going. That's all.","start_word":133,"end_word":145,"intents":[{"intent":"Receive updates","confidence_score":0.021176655}]},{"text":"So I I I got it all open, and I should be I don't think there was anything missing from memory, but let me have a look at it today, and I'll send you an email tomorrow Yeah.","start_word":159,"end_word":196,"intents":[{"intent":"Send email","confidence_score":0.3063986}]},{"text":"so I thought I'll double check to see whether you have got access.","start_word":240,"end_word":252,"intents":[{"intent":"Check access","confidence_score":0.5044125}]},{"text":"So, yeah, the their their reports are pretty they there's a lot of fluff in their reports. It might take me a bit to get through it, but, yeah, I will be checking. And I guess so what what I'm doing exactly, Peter, it it's just like a really detailed review of all their modeling files and their reporting. That's right.","start_word":304,"end_word":364,"intents":[{"intent":"Review reports","confidence_score":0.08748634}]},{"text":"And if I have any questions, I'll I'll reach out. So Thanks, no worries.","start_word":380,"end_word":393,"intents":[{"intent":"Respond to questions","confidence_score":0.00089000526}]}]},"sentiments":{"segments":[{"text":"Hi, Peter.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.2826741635799408},{"text":"How are you going?","start_word":2,"end_word":5,"sentiment":"positive","sentiment_score":0.3728857636451721},{"text":"That's me again. I just Yes. I double got checking you. I've whether got you you got ripped my down link now. to open up all that stuff. Yeah. I I was able to last week. I had no problem. So I I'm I'll let me just let me just open it one more time because it works. Yeah. It still says I've got permission. Right. Yep. Okay. That's Yep.","start_word":6,"end_word":75,"sentiment":"neutral","sentiment_score":0.14545835554599762},{"text":"good to know.","start_word":76,"end_word":78,"sentiment":"positive","sentiment_score":0.4998816251754761},{"text":"Alright. It's just that I think I think the development authority is getting a bit twitchy about a couple of things. So then I've told them the Victorian Infrastructure Development Authority who is actually doing that work and who engaged all the all the consultants with the hydrology and hydraulics part of it. Yes. So I'm getting regular emails to say how things are going. That's all. Yeah. Okay. I didn't realize you're getting it quite so hecticly. Yeah. No. So I I I got it all open, and I should be I don't think there was anything missing from memory, but let me have a look at it today, and I'll send you an email tomorrow Yeah. just No. to No. say. I just so yeah. And I guess, probably, we should tell them to go and get lost and leave us alone, but You I know, didn't I mean, I hadn't like, just heard write from it you, first. so I thought I'll double check to see whether you have got access. Yes. Yeah. I do. Yeah. It's a pretty big folder from from It what is. I remember. Yeah. Yeah. Yeah. Yeah. It's Yeah. got a lot of information. So, yeah, I've I've definitely got it. And I did notice it was Arcadis that did the work. Yes. Yeah. Yeah. Yeah. Okay. So, yeah, the their their reports are pretty they there's a lot of fluff in their reports. It might take me a bit to get through it, but, yeah, I will be checking. And I guess so what what I'm doing exactly, Peter, it it's just like a really detailed review of all their modeling files and their reporting. That's right.","start_word":79,"end_word":364,"sentiment":"neutral","sentiment_score":-0.021553179783823127},{"text":"Thank you. Yeah. Awesome. Easy. I've I've I'll I'll I'll be starting that this week.","start_word":365,"end_word":379,"sentiment":"positive","sentiment_score":0.4311427474021912},{"text":"And if I have any questions, I'll I'll reach out.","start_word":380,"end_word":389,"sentiment":"neutral","sentiment_score":0.3027934432029724},{"text":"So Thanks, no worries. Thanks Alex. for sending it through.","start_word":390,"end_word":399,"sentiment":"positive","sentiment_score":0.5787512063980103},{"text":"I'll speak to you soon.","start_word":400,"end_word":404,"sentiment":"neutral","sentiment_score":0.30576345324516296},{"text":"Will do. Thank you. Bye.","start_word":405,"end_word":409,"sentiment":"positive","sentiment_score":0.5325758457183838},{"text":"Goodbye.","start_word":410,"end_word":410,"sentiment":"neutral","sentiment_score":0.2435300648212433}],"average":{"sentiment":"neutral","sentiment_score":0.07594910808575905}}}}