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Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":5.12,"end":5.68,"sentiment":"positive","sentiment_score":0.4061105400323868},{"text":"Welcome to Hamilton Morello.","start":5.68,"end":6.8799996,"sentiment":"positive","sentiment_score":0.3569365069270134},{"text":"This is Vicky.","start":6.8799996,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.23820795118808746},{"text":"Who can I tell Bing is calling?","start":12.585,"end":14.365,"sentiment":"neutral","sentiment_score":0.03052440471947193},{"text":"Ronald.","start":20.105,"end":20.605,"sentiment":"neutral","sentiment_score":0.03041835129261017}],"sentiment":"neutral","sentiment_score":0.18815765562741196,"num_words":17,"start":5.12,"end":20.605},{"sentences":[{"text":"Cloud solution IT.","start":21.545,"end":23.085,"sentiment":"neutral","sentiment_score":0.023622609674930573},{"text":"Just a moment.","start":24.025,"end":24.665,"sentiment":"neutral","sentiment_score":0.104963019490242},{"text":"I'll try him for you.","start":24.665,"end":25.8,"sentiment":"neutral","sentiment_score":0.18302945792675018},{"text":"Thank you.","start":25.8,"end":33.942497,"sentiment":"positive","sentiment_score":0.3395669609308243},{"text":"Sorry.","start":64.78,"end":65.02,"sentiment":"neutral","sentiment_score":-0.15868470072746277}],"sentiment":"neutral","sentiment_score":0.13009667130453245,"num_words":14,"start":21.545,"end":65.02},{"sentences":[{"text":"There's no answer at Bing's desk.","start":65.02,"end":66.46,"sentiment":"neutral","sentiment_score":-0.2635931521654129},{"text":"Can I leave a message for him, please?","start":66.46,"end":68.102936,"sentiment":"neutral","sentiment_score":-0.09574036113917828},{"text":"Send him an email?","start":71.062935,"end":72.18294,"sentiment":"neutral","sentiment_score":-0.0008303746581077576},{"text":"Yep.","start":72.18294,"end":72.66293,"sentiment":"neutral","sentiment_score":0.02733568847179413},{"text":"Okay.","start":72.66293,"end":73.16293,"sentiment":"neutral","sentiment_score":0.04129604622721672}],"sentiment":"neutral","sentiment_score":-0.11410857830196619,"num_words":20,"start":65.02,"end":73.16293},{"sentences":[{"text":"No worries.","start":73.22294,"end":73.96294,"sentiment":"neutral","sentiment_score":0.1487584337592125},{"text":"Thank you.","start":74.98293,"end":75.54294,"sentiment":"positive","sentiment_score":0.3476039320230484},{"text":"Bye.","start":75.54294,"end":75.94293,"sentiment":"neutral","sentiment_score":0.1655324548482895},{"text":"Bye.","start":75.94293,"end":76.44293,"sentiment":"neutral","sentiment_score":0.08156359195709229}],"sentiment":"neutral","sentiment_score":0.20663679639498392,"num_words":6,"start":73.22294,"end":76.44293}]}}]}],"paragraphs":{"transcript":"\nChannel 0: This is my starter here. Like a NBA, so\n\nChannel 1: Good morning.\n\nChannel 0: I'm\n\nChannel 1: Welcome to Hamilton Morello. This is Vicky.\n\nChannel 0: Yeah. Good morning. I would like to speak with Bing Tang.\n\nChannel 1: Who can I tell Bing is calling?\n\nChannel 0: Hi. It's Ronald from Cloud Solution IT.\n\nChannel 1: Ronald. Cloud solution IT. Just\n\nChannel 0: Yep.\n\nChannel 1: a moment. I'll try him for you. Thank\n\nChannel 0: Alright. Take care.\n\nChannel 1: you. Sorry. There's no answer at Bing's desk. Can I leave a message for him, please?\n\nChannel 0: Alright. No worries. I'll just call him back\n\nChannel 1: Send\n\nChannel 0: later.\n\nChannel 1: him an email? Yep. Okay.\n\nChannel 0: Oh, yeah. Okay.\n\nChannel 1: No worries.\n\nChannel 0: Thank you. Alright.\n\nChannel 1: Thank\n\nChannel 0: Bye bye.\n\nChannel 1: you. Bye. Bye.","paragraphs":[{"sentences":[{"text":"This is my starter here.","start":1.04,"end":2.68,"sentiment":"neutral","sentiment_score":0.07136309519410133},{"text":"Like a NBA, so","start":2.68,"end":5.22,"sentiment":"neutral","sentiment_score":0.09439539350569248}],"sentiment":"neutral","sentiment_score":0.08159967222147518,"channel":0,"num_words":9,"start":1.04,"end":5.22},{"sentences":[{"text":"Good morning.","start":5.12,"end":5.68,"sentiment":"positive","sentiment_score":0.4061105400323868}],"sentiment":"positive","sentiment_score":0.4061105400323868,"channel":1,"num_words":2,"start":5.12,"end":5.68},{"sentences":[{"text":"I'm","start":5.44,"end":5.68,"sentiment":"positive","sentiment_score":0.3415262699127197}],"sentiment":"positive","sentiment_score":0.3415262699127197,"channel":0,"num_words":1,"start":5.44,"end":5.68},{"sentences":[{"text":"Welcome to Hamilton Morello.","start":5.68,"end":6.8799996,"sentiment":"positive","sentiment_score":0.3569365069270134},{"text":"This is 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The representative, Vicky, tries to connect with Bing but can't reach him and leaves a message for him to call back via email. The call ends with the customer thanking the representative and saying goodbye."},"intents":{"segments":[{"text":"I would like to speak with Bing Tang. Who can I tell Bing is calling? Hi.","start_word":22,"end_word":37,"intents":[{"intent":"Speak with bing tang","confidence_score":0.5485295}]},{"text":"Can I leave a message for him, please? Alright.","start_word":69,"end_word":77,"intents":[{"intent":"Leave a message","confidence_score":0.16388051}]}]},"sentiments":{"segments":[{"text":"This is my starter here. Like a NBA, so Good morning.","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":0.1463083773851395},{"text":"I'm Welcome to Hamilton Morello.","start_word":11,"end_word":15,"sentiment":"positive","sentiment_score":0.3504776060581207},{"text":"This is Vicky. Yeah. Good morning. I would like to speak with Bing Tang. 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