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Good afternoon. Am I speaking to Lex Kari Risen? Hi. How are you today?\n\nThat's great to hear. My name is Melissa from Airtel accounts, your Internet service provider. We're just making a quick call to check if there's any issue with the payment method you have on file As we tried to process your payment, however, it was declined. So it's still showing overdue. Yeah.\n\nActually, it was due July 11. But are you Mhmm. Okay. I appreciate that detail. So Thursday.\n\nSo that would be on the sixteenth. Right? Okay. That's perfect. I'll go ahead and have this notated, and I'll process the payment on the sixteenth.\n\nJust kindly ensure the funds will be available that day so we could avoid any delays. Okay? But we're still using the same nominated bank account you have. Right? Your card.\n\nOkay. That's wonderful. I will have that noted, and thank you so much for answering my phone call, Lex. Thank you. Have a good one, and be safe.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.3999999,"end":2.8,"sentiment":"neutral","sentiment_score":0.06719464063644409},{"text":"Good afternoon.","start":2.8,"end":3.62,"sentiment":"neutral","sentiment_score":0.15648018196225166},{"text":"Am I speaking to Lex Kari Risen?","start":3.84,"end":6.5,"sentiment":"neutral","sentiment_score":0.06270022104893412},{"text":"Hi.","start":8.8,"end":9.12,"sentiment":"neutral","sentiment_score":0.26843273639678955},{"text":"How are you today?","start":9.12,"end":10.179999,"sentiment":"neutral","sentiment_score":0.2738306596875191}],"sentiment":"neutral","sentiment_score":0.14552079513669014,"num_words":15,"start":2.3999999,"end":10.179999},{"sentences":[{"text":"That's great to hear.","start":12.415,"end":13.455,"sentiment":"positive","sentiment_score":0.6678259372711182},{"text":"My name is Melissa from Airtel accounts, your Internet service provider.","start":13.455,"end":18.275,"sentiment":"neutral","sentiment_score":0.19109815765510907},{"text":"We're just making a quick call to check if there's any issue with the payment method you have on file As we tried to process your payment, however, it was declined.","start":18.735,"end":28.75,"sentiment":"neutral","sentiment_score":-0.01607164139709165},{"text":"So it's still showing overdue.","start":30.169998,"end":31.949999,"sentiment":"neutral","sentiment_score":-0.15597242414951323},{"text":"Yeah.","start":38.454998,"end":38.614998,"sentiment":"neutral","sentiment_score":-0.015019613318145277}],"sentiment":"neutral","sentiment_score":0.06692847819067538,"num_words":52,"start":12.415,"end":38.614998},{"sentences":[{"text":"Actually, it was due July 11.","start":38.614998,"end":41.274998,"sentiment":"neutral","sentiment_score":-0.030341194942593575},{"text":"But are you Mhmm.","start":44.135,"end":46.234997,"sentiment":"neutral","sentiment_score":-0.056181217543780804},{"text":"Okay.","start":55.23,"end":55.71,"sentiment":"neutral","sentiment_score":0.09130559861660004},{"text":"I appreciate that detail.","start":55.71,"end":57.55,"sentiment":"neutral","sentiment_score":0.20221787691116333},{"text":"So Thursday.","start":57.55,"end":58.69,"sentiment":"neutral","sentiment_score":0.04815421998500824}],"sentiment":"neutral","sentiment_score":0.03468902978826972,"num_words":17,"start":38.614998,"end":58.69},{"sentences":[{"text":"So that would be on the sixteenth.","start":59.39,"end":61.329998,"sentiment":"neutral","sentiment_score":0.029695053984011923},{"text":"Right?","start":61.469997,"end":61.969997,"sentiment":"neutral","sentiment_score":0.04049354046583176},{"text":"Okay.","start":66.674995,"end":67.174995,"sentiment":"neutral","sentiment_score":0.14035488665103912},{"text":"That's perfect.","start":67.314995,"end":68.134995,"sentiment":"positive","sentiment_score":0.3665443956851959},{"text":"I'll go ahead and have this notated, and I'll process the payment on the sixteenth.","start":68.195,"end":73.494995,"sentiment":"neutral","sentiment_score":0.18230016628901163}],"sentiment":"neutral","sentiment_score":0.14831942656578925,"num_words":26,"start":59.39,"end":73.494995},{"sentences":[{"text":"Just kindly ensure the funds will be available that day so we could avoid any delays.","start":73.715,"end":78.75,"sentiment":"neutral","sentiment_score":0.13998862402513623},{"text":"Okay?","start":78.83,"end":79.15,"sentiment":"neutral","sentiment_score":0.07051001489162445},{"text":"But we're still using the same nominated bank account you have.","start":79.15,"end":82.59,"sentiment":"neutral","sentiment_score":0.028673974289135498},{"text":"Right?","start":82.59,"end":83.09,"sentiment":"neutral","sentiment_score":0.03198888897895813},{"text":"Your card.","start":83.15,"end":84.05,"sentiment":"neutral","sentiment_score":0.03852195292711258}],"sentiment":"neutral","sentiment_score":0.08821853262282187,"num_words":31,"start":73.715,"end":84.05},{"sentences":[{"text":"Okay.","start":86.59,"end":87.07,"sentiment":"neutral","sentiment_score":0.27757179737091064},{"text":"That's wonderful.","start":87.07,"end":87.97,"sentiment":"positive","sentiment_score":0.5661978125572205},{"text":"I will have that noted, and thank you so much for answering my phone call, Lex.","start":88.19,"end":92.61,"sentiment":"positive","sentiment_score":0.5421828906983137},{"text":"Thank you.","start":94.49694,"end":95.13694,"sentiment":"positive","sentiment_score":0.5255825519561768},{"text":"Have a good one, and be safe.","start":95.13694,"end":96.83694,"sentiment":"positive","sentiment_score":0.5082164577075413}],"sentiment":"positive","sentiment_score":0.5247704993401255,"num_words":28,"start":86.59,"end":96.83694},{"sentences":[{"text":"Bye bye.","start":97.13694,"end":97.796936,"sentiment":"neutral","sentiment_score":0.21325509995222092}],"sentiment":"neutral","sentiment_score":0.21325509995222092,"num_words":2,"start":97.13694,"end":97.796936}]}}]},{"alternatives":[{"transcript":"Hello? Yes. That's correct. Oh, good. Thank you. Oh, I didn't realize it was, treat is it treat today? Sorry. I I got the due date mixed up. I don't have any I don't have the money at the moment, but I do get paid on Thursday, so I can pay on Thursday. I can pay the late payments since it's late as well. I'll just check. That's correct. The sixteenth. That's correct. It's still the same. Okay. Thank you. You too. 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Yes. That's correct. Oh, good. Thank you.\n\nOh, I didn't realize it was, treat is it treat today? Sorry. I I got the due date mixed up. I don't have any I don't have the money at the moment, but I do get paid on Thursday, so I can pay on Thursday. I can pay the late payments since it's late as well.\n\nI'll just check. That's correct. The sixteenth. That's correct. It's still the same.\n\nOkay. Thank you. You too. 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Good afternoon. Am I speaking to Lex Kari Risen?\n\nChannel 1: Yes. That's correct.\n\nChannel 0: Hi. How are you today?\n\nChannel 1: Oh, good. Thank you.\n\nChannel 0: That's great to hear. My name is Melissa from Airtel accounts, your Internet service provider. We're just making a quick call to check if there's any issue with the payment method you have on file As we tried to process your payment, however, it was declined. So it's still showing overdue.\n\nChannel 1: Oh, I didn't realize it was, treat is it treat today?\n\nChannel 0: Yeah. Actually, it was due July 11. But\n\nChannel 1: Sorry.\n\nChannel 0: are you\n\nChannel 1: I I got the\n\nChannel 0: Mhmm.\n\nChannel 1: due date mixed up. I don't have any I don't have the money at the moment, but I do get paid on Thursday, so I can pay on Thursday. I can pay the late payments since it's late as well.\n\nChannel 0: Okay. I appreciate that detail. So Thursday. So that would be on the sixteenth. Right?\n\nChannel 1: I'll just check. That's correct. The sixteenth.\n\nChannel 0: Okay. That's perfect. I'll go ahead and have this notated, and I'll process the payment on the sixteenth. Just kindly ensure the funds will be available that day so we could avoid any delays. Okay?\n\nBut we're still using the same nominated bank account you have. Right? Your card.\n\nChannel 1: That's correct. It's still the same.\n\nChannel 0: Okay. That's wonderful. I will have that noted, and thank you so much for answering my phone call, Lex.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Thank you. Have a good one, and be safe. Bye bye.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":0.02641277015209198}],"sentiment":"neutral","sentiment_score":0.02641277015209198,"channel":1,"num_words":1,"start":0.0,"end":0.5},{"sentences":[{"text":"Hi.","start":2.3999999,"end":2.8,"sentiment":"neutral","sentiment_score":0.06719464063644409},{"text":"Good afternoon.","start":2.8,"end":3.62,"sentiment":"neutral","sentiment_score":0.15648018196225166},{"text":"Am I speaking to Lex Kari Risen?","start":3.84,"end":6.5,"sentiment":"neutral","sentiment_score":0.06270022104893412}],"sentiment":"neutral","sentiment_score":0.08190565519034862,"channel":0,"num_words":10,"start":2.3999999,"end":6.5},{"sentences":[{"text":"Yes.","start":7.2799997,"end":7.52,"sentiment":"neutral","sentiment_score":0.11042682081460951},{"text":"That's correct.","start":7.52,"end":8.34,"sentiment":"neutral","sentiment_score":0.1949269250035286}],"sentiment":"neutral","sentiment_score":0.16676022360722223,"channel":1,"num_words":3,"start":7.2799997,"end":8.34},{"sentences":[{"text":"Hi.","start":8.8,"end":9.12,"sentiment":"neutral","sentiment_score":0.26843273639678955},{"text":"How are you today?","start":9.12,"end":10.179999,"sentiment":"neutral","sentiment_score":0.2738306596875191}],"sentiment":"neutral","sentiment_score":0.2727510750293732,"channel":0,"num_words":5,"start":8.8,"end":10.179999},{"sentences":[{"text":"Oh, good.","start":10.719999,"end":11.12,"sentiment":"positive","sentiment_score":0.4339577257633209},{"text":"Thank you.","start":11.12,"end":11.94,"sentiment":"positive","sentiment_score":0.6137292087078094}],"sentiment":"positive","sentiment_score":0.5238434672355652,"channel":1,"num_words":4,"start":10.719999,"end":11.94},{"sentences":[{"text":"That's great to hear.","start":12.415,"end":13.455,"sentiment":"positive","sentiment_score":0.6678259372711182},{"text":"My name is Melissa from Airtel accounts, your Internet service provider.","start":13.455,"end":18.275,"sentiment":"neutral","sentiment_score":0.19109815765510907},{"text":"We're just making a quick call to check if there's any issue with the payment method you have on file As we tried to process your payment, however, it was declined.","start":18.735,"end":28.75,"sentiment":"neutral","sentiment_score":-0.01607164139709165},{"text":"So it's still showing overdue.","start":30.169998,"end":31.949999,"sentiment":"neutral","sentiment_score":-0.15597242414951323}],"sentiment":"neutral","sentiment_score":0.06853530351437774,"channel":0,"num_words":51,"start":12.415,"end":31.949999},{"sentences":[{"text":"Oh, I didn't realize it was, treat is it treat today?","start":33.79,"end":37.73,"sentiment":"neutral","sentiment_score":-0.04875460368665782}],"sentiment":"neutral","sentiment_score":-0.04875460368665782,"channel":1,"num_words":11,"start":33.79,"end":37.73},{"sentences":[{"text":"Yeah.","start":38.454998,"end":38.614998,"sentiment":"neutral","sentiment_score":-0.015019613318145277},{"text":"Actually, it was due July 11.","start":38.614998,"end":41.274998,"sentiment":"neutral","sentiment_score":-0.030341194942593575},{"text":"But","start":44.135,"end":44.375,"sentiment":"neutral","sentiment_score":-0.0403994582593441}],"sentiment":"neutral","sentiment_score":-0.029683280154131353,"channel":0,"num_words":8,"start":38.454998,"end":44.375},{"sentences":[{"text":"Sorry.","start":44.235,"end":44.715,"sentiment":"neutral","sentiment_score":-0.08097179234027863}],"sentiment":"neutral","sentiment_score":-0.08097179234027863,"channel":1,"num_words":1,"start":44.235,"end":44.715},{"sentences":[{"text":"are you","start":44.375,"end":44.695,"sentiment":"neutral","sentiment_score":-0.05813142657279968}],"sentiment":"neutral","sentiment_score":-0.05813142657279968,"channel":0,"num_words":2,"start":44.375,"end":44.695},{"sentences":[{"text":"I I got the","start":44.715,"end":45.835,"sentiment":"neutral","sentiment_score":-0.088393310084939}],"sentiment":"neutral","sentiment_score":-0.088393310084939,"channel":1,"num_words":4,"start":44.715,"end":45.835},{"sentences":[{"text":"Mhmm.","start":45.734997,"end":46.234997,"sentiment":"neutral","sentiment_score":-0.06806255877017975}],"sentiment":"neutral","sentiment_score":-0.06806255877017975,"channel":0,"num_words":1,"start":45.734997,"end":46.234997},{"sentences":[{"text":"due date mixed up.","start":45.835,"end":46.635002,"sentiment":"neutral","sentiment_score":-0.1686297282576561},{"text":"I don't have any I don't have the money at the moment, but I do get paid on Thursday, so I can pay on Thursday.","start":46.635002,"end":51.455,"sentiment":"neutral","sentiment_score":-0.09523033261299134},{"text":"I can pay the late payments since it's late as well.","start":51.78,"end":54.6,"sentiment":"neutral","sentiment_score":-0.08132478052919562}],"sentiment":"neutral","sentiment_score":-0.09874624535441398,"channel":1,"num_words":40,"start":45.835,"end":54.6},{"sentences":[{"text":"Okay.","start":55.23,"end":55.71,"sentiment":"neutral","sentiment_score":0.09130559861660004},{"text":"I appreciate that detail.","start":55.71,"end":57.55,"sentiment":"neutral","sentiment_score":0.20221787691116333},{"text":"So Thursday.","start":57.55,"end":58.69,"sentiment":"neutral","sentiment_score":0.04815421998500824},{"text":"So that would be on the sixteenth.","start":59.39,"end":61.329998,"sentiment":"neutral","sentiment_score":0.029695053984011923},{"text":"Right?","start":61.469997,"end":61.969997,"sentiment":"neutral","sentiment_score":0.04049354046583176}],"sentiment":"neutral","sentiment_score":0.08298963097234567,"channel":0,"num_words":15,"start":55.23,"end":61.969997},{"sentences":[{"text":"I'll just check.","start":62.42,"end":63.48,"sentiment":"neutral","sentiment_score":0.024992770204941433},{"text":"That's correct.","start":64.42,"end":65.22,"sentiment":"neutral","sentiment_score":0.05818350240588188},{"text":"The sixteenth.","start":65.22,"end":65.88,"sentiment":"neutral","sentiment_score":0.03470056131482124}],"sentiment":"neutral","sentiment_score":0.03724949115089008,"channel":1,"num_words":7,"start":62.42,"end":65.88},{"sentences":[{"text":"Okay.","start":66.674995,"end":67.174995,"sentiment":"neutral","sentiment_score":0.14035488665103912},{"text":"That's perfect.","start":67.314995,"end":68.134995,"sentiment":"positive","sentiment_score":0.3665443956851959},{"text":"I'll go ahead and have this notated, and I'll process the payment on the sixteenth.","start":68.195,"end":73.494995,"sentiment":"neutral","sentiment_score":0.18230016628901163},{"text":"Just kindly ensure the funds will be available that day so we could avoid any delays.","start":73.715,"end":78.75,"sentiment":"neutral","sentiment_score":0.13998862402513623},{"text":"Okay?","start":78.83,"end":79.15,"sentiment":"neutral","sentiment_score":0.07051001489162445}],"sentiment":"neutral","sentiment_score":0.16909354776144028,"channel":0,"num_words":35,"start":66.674995,"end":79.15},{"sentences":[{"text":"But we're still using the same nominated bank account you have.","start":79.15,"end":82.59,"sentiment":"neutral","sentiment_score":0.028673974289135498},{"text":"Right?","start":82.59,"end":83.09,"sentiment":"neutral","sentiment_score":0.03198888897895813},{"text":"Your card.","start":83.15,"end":84.05,"sentiment":"neutral","sentiment_score":0.03852195292711258}],"sentiment":"neutral","sentiment_score":0.030317608000976697,"channel":0,"num_words":14,"start":79.15,"end":84.05},{"sentences":[{"text":"That's correct.","start":84.299995,"end":85.02,"sentiment":"neutral","sentiment_score":0.09409810230135918},{"text":"It's still the same.","start":85.02,"end":86.159996,"sentiment":"neutral","sentiment_score":0.06877114064991474}],"sentiment":"neutral","sentiment_score":0.07721346120039622,"channel":1,"num_words":6,"start":84.299995,"end":86.159996},{"sentences":[{"text":"Okay.","start":86.59,"end":87.07,"sentiment":"neutral","sentiment_score":0.27757179737091064},{"text":"That's wonderful.","start":87.07,"end":87.97,"sentiment":"positive","sentiment_score":0.5661978125572205},{"text":"I will have that noted, and thank you so much for answering my phone call, Lex.","start":88.19,"end":92.61,"sentiment":"positive","sentiment_score":0.5421828906983137}],"sentiment":"positive","sentiment_score":0.5307838775609669,"channel":0,"num_words":19,"start":86.59,"end":92.61},{"sentences":[{"text":"Okay.","start":93.506935,"end":93.74694,"sentiment":"neutral","sentiment_score":0.2827276289463043},{"text":"Thank you.","start":93.74694,"end":94.646935,"sentiment":"positive","sentiment_score":0.4788821041584015}],"sentiment":"positive","sentiment_score":0.41349727908770245,"channel":1,"num_words":3,"start":93.506935,"end":94.646935},{"sentences":[{"text":"Thank you.","start":94.49694,"end":95.13694,"sentiment":"positive","sentiment_score":0.5255825519561768},{"text":"Have a good one, and be safe.","start":95.13694,"end":96.83694,"sentiment":"positive","sentiment_score":0.5082164577075413},{"text":"Bye bye.","start":97.13694,"end":97.796936,"sentiment":"neutral","sentiment_score":0.21325509995222092}],"sentiment":"positive","sentiment_score":0.4577445916154168,"channel":0,"num_words":11,"start":94.49694,"end":97.796936},{"sentences":[{"text":"You too.","start":97.42694,"end":98.146935,"sentiment":"neutral","sentiment_score":0.19343805313110352},{"text":"Bye.","start":98.146935,"end":98.646935,"sentiment":"neutral","sentiment_score":0.09348681569099426}],"sentiment":"neutral","sentiment_score":0.16012097398440042,"channel":1,"num_words":3,"start":97.42694,"end":98.646935}]},"summary":{"result":"success","short":"A representative from Airtel calls Lex Kari Risen to inform him that his payment was declined, but he can pay on Thursday. The representative confirms the due date and takes note of Lex's payment method. The payment will be processed using the same bank account and the representative will notate it on Lex's account."},"intents":{"segments":[{"text":"My name is Melissa from Airtel accounts, your Internet service provider. We're just making a quick call to check if there's any issue with the payment method you have on file As we tried to process your payment, however, it was declined. So it's still showing overdue.","start_word":27,"end_word":73,"intents":[{"intent":"Check payment issue","confidence_score":0.0733737}]},{"text":"I don't have any I don't have the money at the moment, but I do get paid on Thursday, so I can pay on Thursday. I can pay the late payments since it's late as well. Okay.","start_word":105,"end_word":141,"intents":[{"intent":"Correct payment method","confidence_score":0.0004898532}]},{"text":"So that would be on the sixteenth. Right?","start_word":148,"end_word":155,"intents":[{"intent":"Confirm payment date","confidence_score":0.32767585},{"intent":"Confirm payment date","confidence_score":0.10283486}]},{"text":"So that would be on the sixteenth. Right? I'll just check. That's correct. The sixteenth. Okay. That's perfect. I'll go ahead and have this notated, and I'll process the payment on the sixteenth. Just kindly ensure the funds will be available that day so we could avoid any delays. Okay? But we're still using the same nominated bank account you have. Right? Your card.","start_word":148,"end_word":211,"intents":[{"intent":"Confirm payment method","confidence_score":0.14771126},{"intent":"Confirm payment method","confidence_score":0.2163241},{"intent":"Confirm payment method","confidence_score":0.2690888},{"intent":"Confirm payment method","confidence_score":0.24621092}]},{"text":"That's wonderful. I will have that noted, and thank you so much for answering my phone call, Lex. Okay. Thank you.","start_word":219,"end_word":239,"intents":[{"intent":"Express gratitude","confidence_score":0.06580319}]},{"text":"I will have that noted, and thank you so much for answering my phone call, Lex. Okay. Thank you.","start_word":221,"end_word":239,"intents":[{"intent":"End phone call","confidence_score":0.054018505}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Good afternoon. Am I speaking to Lex Kari Risen? Yes. That's correct. Hi. How are you today?","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":0.13813233375549316},{"text":"Oh, good. Thank you. That's great to hear.","start_word":19,"end_word":26,"sentiment":"positive","sentiment_score":0.5728418231010437},{"text":"My name is Melissa from Airtel accounts, your Internet service provider. We're just making a quick call to check if there's any issue with the payment method you have on file As we tried to process your payment, however, it was declined. So it's still showing overdue. Oh, I didn't realize it was, treat is it treat today? Yeah. Actually, it was due July 11. But Sorry. are you I I got the Mhmm. due date mixed up. I don't have any I don't have the money at the moment, but I do get paid on Thursday, so I can pay on Thursday. I can pay the late payments since it's late as well. Okay. I appreciate that detail. So Thursday. So that would be on the sixteenth. Right? I'll just check. That's correct. The sixteenth. Okay.","start_word":27,"end_word":163,"sentiment":"neutral","sentiment_score":-0.021952450275421143},{"text":"That's perfect.","start_word":164,"end_word":165,"sentiment":"positive","sentiment_score":0.36185944080352783},{"text":"I'll go ahead and have this notated, and I'll process the payment on the sixteenth. Just kindly ensure the funds will be available that day so we could avoid any delays. Okay? But we're still using the same nominated bank account you have. Right? Your card. That's correct. It's still the same. Okay.","start_word":166,"end_word":218,"sentiment":"neutral","sentiment_score":0.11549767851829527},{"text":"That's wonderful. I will have that noted, and thank you so much for answering my phone call, Lex.","start_word":219,"end_word":236,"sentiment":"positive","sentiment_score":0.5417458415031433},{"text":"Okay.","start_word":237,"end_word":237,"sentiment":"neutral","sentiment_score":0.2827276289463043},{"text":"Thank you. Thank you. Have a good one, and be safe.","start_word":238,"end_word":248,"sentiment":"positive","sentiment_score":0.4999410212039947},{"text":"Bye bye. You too. Bye.","start_word":249,"end_word":253,"sentiment":"neutral","sentiment_score":0.18240049481391907}],"average":{"sentiment":"neutral","sentiment_score":0.11424704520933088}}}}