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Hello? Oh, how are you? Can can can you please give me a ring? I'm just babysitting my grandson and I just try and get him to sleep on my lap at the moment.\n\nCan you give me about half an hour an hour and give a callback then, please? Yeah. About half an hour. I'm free I'm making an hour just to make sure so I'll try and get him settled down and in the bed so I can actually talk and not wake him up. Alright?\n\nThank you very much. Thanks. Okay. Thank you. Thank you much.\n\nBye.","paragraphs":[{"sentences":[{"text":"John Watson speaking.","start":1.36,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.0010811830094705026},{"text":"Hello?","start":2.1599998,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.007009414490312338},{"text":"Oh, how are you?","start":9.2,"end":10.26,"sentiment":"neutral","sentiment_score":0.16642628982663155},{"text":"Can can can you please give me a ring?","start":15.1050005,"end":17.265,"sentiment":"neutral","sentiment_score":0.03452543314132425},{"text":"I'm just babysitting my grandson and I just try and get him to sleep on my lap at the moment.","start":17.265,"end":20.705,"sentiment":"neutral","sentiment_score":0.010138666653074325}],"sentiment":"neutral","sentiment_score":0.0321475771394231,"num_words":37,"start":1.36,"end":20.705},{"sentences":[{"text":"Can you give me about half an hour an hour and give a callback then, please?","start":20.705,"end":23.525002,"sentiment":"neutral","sentiment_score":-0.0010092246229760349},{"text":"Yeah.","start":26.705,"end":26.94,"sentiment":"neutral","sentiment_score":0.03584998473525047},{"text":"About half an hour.","start":27.1,"end":27.82,"sentiment":"neutral","sentiment_score":0.03202820057049394},{"text":"I'm free I'm making an hour just to make sure so I'll try and get him settled down and in the bed so I can actually talk and not wake him up.","start":27.82,"end":33.18,"sentiment":"neutral","sentiment_score":0.08593325363472104},{"text":"Alright?","start":33.18,"end":33.68,"sentiment":"neutral","sentiment_score":0.1068066954612732}],"sentiment":"neutral","sentiment_score":0.055638629718925116,"num_words":54,"start":20.705,"end":33.68},{"sentences":[{"text":"Thank you very much.","start":33.98,"end":35.12,"sentiment":"positive","sentiment_score":0.4652887135744095},{"text":"Thanks.","start":35.74,"end":36.24,"sentiment":"neutral","sentiment_score":0.2032368779182434},{"text":"Okay.","start":36.940002,"end":37.34,"sentiment":"neutral","sentiment_score":0.07762694358825684},{"text":"Thank you.","start":37.34,"end":37.82,"sentiment":"positive","sentiment_score":0.44144196808338165},{"text":"Thank you much.","start":37.82,"end":38.64,"sentiment":"positive","sentiment_score":0.5636791984240214}],"sentiment":"positive","sentiment_score":0.42872183702208777,"num_words":11,"start":33.98,"end":38.64},{"sentences":[{"text":"Bye.","start":38.86,"end":39.36,"sentiment":"neutral","sentiment_score":0.32479023933410645}],"sentiment":"neutral","sentiment_score":0.32479023933410645,"num_words":1,"start":38.86,"end":39.36}]}}]}],"paragraphs":{"transcript":"\nChannel 1: John Watson speaking. Hello?\n\nChannel 0: Hi, John. My name is Mary. I'm calling from Airtel. Am I speaking with John?\n\nChannel 1: Oh, how are you?\n\nChannel 0: I'm doing great. Thank you so much for asking, John. How are you doing today?\n\nChannel 1: Can can can you please give me a ring? I'm just babysitting my grandson and I just try and get him to sleep on my lap at the moment. Can you give me about half an hour an hour and give a callback then, please?\n\nChannel 0: Should I call back half an hour?\n\nChannel 1: Yeah. About half an hour. I'm free I'm making an hour just to make sure so I'll try and get him settled down and in the bed so I can actually talk and not wake him up. Alright? Thank you very\n\nChannel 0: Sure.\n\nChannel 1: much.\n\nChannel 0: No worries. I'll\n\nChannel 1: Thanks.\n\nChannel 0: call back after thirty\n\nChannel 1: Okay.\n\nChannel 0: minutes.\n\nChannel 1: Thank you. Thank you much. 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very","start":33.98,"end":34.62,"sentiment":"positive","sentiment_score":0.5209706425666809}],"sentiment":"neutral","sentiment_score":0.11179379332901501,"channel":1,"num_words":41,"start":26.705,"end":34.62},{"sentences":[{"text":"Sure.","start":34.47,"end":34.63,"sentiment":"positive","sentiment_score":0.345358669757843}],"sentiment":"positive","sentiment_score":0.345358669757843,"channel":0,"num_words":1,"start":34.47,"end":34.63},{"sentences":[{"text":"much.","start":34.62,"end":35.12,"sentiment":"neutral","sentiment_score":0.2982429265975952}],"sentiment":"neutral","sentiment_score":0.2982429265975952,"channel":1,"num_words":1,"start":34.62,"end":35.12},{"sentences":[{"text":"No worries.","start":34.63,"end":35.37,"sentiment":"neutral","sentiment_score":0.19704579561948776},{"text":"I'll","start":35.67,"end":35.91,"sentiment":"neutral","sentiment_score":0.14836668968200684}],"sentiment":"neutral","sentiment_score":0.1808194269736608,"channel":0,"num_words":3,"start":34.63,"end":35.91},{"sentences":[{"text":"Thanks.","start":35.74,"end":36.24,"sentiment":"neutral","sentiment_score":0.2032368779182434}],"sentiment":"neutral","sentiment_score":0.2032368779182434,"channel":1,"num_words":1,"start":35.74,"end":36.24},{"sentences":[{"text":"call back after thirty","start":35.91,"end":37.21,"sentiment":"neutral","sentiment_score":0.04271488916128874}],"sentiment":"neutral","sentiment_score":0.04271488916128874,"channel":0,"num_words":4,"start":35.91,"end":37.21},{"sentences":[{"text":"Okay.","start":36.940002,"end":37.34,"sentiment":"neutral","sentiment_score":0.07762694358825684}],"sentiment":"neutral","sentiment_score":0.07762694358825684,"channel":1,"num_words":1,"start":36.940002,"end":37.34},{"sentences":[{"text":"minutes.","start":37.27,"end":37.77,"sentiment":"neutral","sentiment_score":0.10390488803386688}],"sentiment":"neutral","sentiment_score":0.10390488803386688,"channel":0,"num_words":1,"start":37.27,"end":37.77},{"sentences":[{"text":"Thank you.","start":37.34,"end":37.82,"sentiment":"positive","sentiment_score":0.44144196808338165},{"text":"Thank you much.","start":37.82,"end":38.64,"sentiment":"positive","sentiment_score":0.5636791984240214},{"text":"Bye.","start":38.86,"end":39.36,"sentiment":"neutral","sentiment_score":0.32479023933410645}],"sentiment":"positive","sentiment_score":0.48311862846215564,"channel":1,"num_words":6,"start":37.34,"end":39.36},{"sentences":[{"text":"Thank you.","start":39.19,"end":40.010002,"sentiment":"positive","sentiment_score":0.37578725814819336}],"sentiment":"positive","sentiment_score":0.37578725814819336,"channel":0,"num_words":2,"start":39.19,"end":40.010002}]},"summary":{"result":"success","short":"Mary from Airtel calls John and asks if she can call back in half an hour to get John settled down and in the bed. John agrees to call back in about half an hour. Mary thanks John and ends the call."},"intents":{"segments":[{"text":"Can you give me about half an hour an hour and give a callback then, please?","start_word":67,"end_word":82,"intents":[{"intent":"Request call back","confidence_score":0.023959}]},{"text":"Can you give me about half an hour an hour and give a callback then, please? Should I call back half an hour? Yeah.","start_word":67,"end_word":90,"intents":[{"intent":"Confirm callback time","confidence_score":0.0049325326}]}]},"sentiments":{"segments":[{"text":"John Watson speaking. Hello? Hi, John. My name is Mary. I'm calling from Airtel. Am I speaking with John? Oh, how are you?","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.04726235941052437},{"text":"I'm doing great. Thank you so much for asking, John. How are you doing today?","start_word":23,"end_word":37,"sentiment":"positive","sentiment_score":0.6504154205322266},{"text":"Can can can you please give me a ring? I'm just babysitting my grandson and I just try and get him to sleep on my lap at the moment. Can you give me about half an hour an hour and give a callback then, please? Should I call back half an hour? Yeah. About half an hour. I'm free I'm making an hour just to make sure so I'll try and get him settled down and in the bed so I can actually talk and not wake him up. Alright?","start_word":38,"end_word":127,"sentiment":"neutral","sentiment_score":0.03916773945093155},{"text":"Thank you very Sure.","start_word":128,"end_word":131,"sentiment":"positive","sentiment_score":0.45072585344314575},{"text":"much. No worries. I'll Thanks. call back after thirty Okay. minutes.","start_word":132,"end_word":142,"sentiment":"neutral","sentiment_score":0.14216478168964386},{"text":"Thank you. Thank you much.","start_word":143,"end_word":147,"sentiment":"positive","sentiment_score":0.5006948709487915},{"text":"Bye.","start_word":148,"end_word":148,"sentiment":"neutral","sentiment_score":0.32479023933410645},{"text":"Thank you.","start_word":149,"end_word":150,"sentiment":"positive","sentiment_score":0.43430042266845703}],"average":{"sentiment":"neutral","sentiment_score":0.14639949798583984}}}}