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By mistake, she will lose her job and apologizes for the misunderstanding."},"intents":{"segments":[{"text":"Who I have but a note what type of company are you?","start_word":84,"end_word":95,"intents":[{"intent":"Confirm company name","confidence_score":0.011871281}]},{"text":"It shows here that you're coming up for an IT review towards the middle of this year. I Is I that what? correct?","start_word":108,"end_word":130,"intents":[{"intent":"Confirm it review","confidence_score":0.013478745}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hi. Good afternoon. This is Abby, ma'am, from Techno One. But I wanted to make sure I'm calling the right person. Is this Leona Sorry. Where are you calling from? Spencer from TechnoOne, ma'am? Is this Leona Spencer Who in are scholarships? you who are you? What's your company? Oh, Daniel asked me to reach out to you, ma'am, from TechnoOne in Springfield, Brisbane. 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