{"metadata":{"transaction_key":"deprecated","request_id":"01a113c8-c686-7f22-a983-b4cbe6aa7aa0","sha256":"6f354c54866d3f8a695c681e3c25cde84d6af5f411e621804658303be7d31dbe","created":"2026-10-07T00:34:50.987Z","duration":1057.2479,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":2869,"output_tokens":111},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":3143,"output_tokens":3150},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":3143,"output_tokens":184}},"results":{"channels":[{"alternatives":[{"transcript":"Thank you for calling Airtel. My name is Mary. May I have your name, please? No worries. I'll be more than yeah. Could you provide me your name, please, so that I can pull up your account? Your name, please. Mhmm. Oh, yes. Just give me one second. Let me just pull it up. Hold on, please. And how about the last name on the account, please? Thank you so much, Phyget. So already have, uh-huh, I've already have your account pulled up, and your concern is about... Okay. If I may ask when... Hold on. Are you a new customer? Yes. Oh, let me just... Sorry. Let me just pull up that one. Okay? Just give me one second. Hold on, please. And could you tell me the a... The email address associated on that address that you're calling from? Mhmm. Mhmm. Zero zero. It's routing me to, like, an old account, your 2025 account. Could you provide another email address? Because I just wanna make sure that I'll be pulling up the correct account since I'll... And since you have, you know, multiple address. So which email address? Sure. Sure. No worries. Could you provide me the address, please? Two one seven. Mhmm. Thank you so much. Just give me one second. I'll be putting you on hold, and then I'll get back to you, Vyat. Okay? Thank you. Hello there. Thank you so much for, patiently holding. I already have your account pulled up here, with, the address 21721 Meredith Street. And, yeah, I can confirm that your... The invoice that you're seeing right now is $75.95. I checked also on your account, and the current promotion that you received when you applied for it or when you applied for the plan was a 15% discount for your first six months. So your... Yeah. Yeah. Our promotion for our first first month was... I mean, who had ended, and we are now following the 15% discount for six months instead. Yeah. It's 15% discount for from your... Yeah. 15%. Fifteen percent. No. No. No. Yeah. Yeah. 15%. Yes. So the invoice that you're seeing is from... It's covering September '28 to... Let me... Yeah. September 28 to October 31. Mhmm. It's before GST. So if you are currently... Yeah. Let me walk you through on our... Or on your invoice. Yes. If you go through the fourth page of your invoice... A fourth page. Okay. So there, you'll see the price for September 28 to October 30 one without GST. And then after GST, it's $87.94 plus with a 15% discount, which is also deducted for $11.99. Would you... I mean, are you planning to to upgrade with your plan? Mhmm. Oh, okay. Sure. This is your current plan right now, Vyat. Just give me one moment. Okay? Hold on. Just give me one second. This is your current plan, yet for fifth... 50. So that's $79.95 per month. It just so happened that it was more than $79.95 because of your prorated invoice from September 28 to September 30. Sure. Sure. Sure. No worries. Sure. How about the phone number associated on that account? Oh, oh, okay. I guess the address, please? One 210. Thank you so... Okay. Got it. I already have your... The account pulled up as well. It's actually the same yet. It has the same plan, four fifty MBBS, with the standard price, $79.95. Yes. It's the same. So here's what happened. You might be seeing a, you know, different prices, but everything's good here. It just so... It just happened because there was, you know, remaining days from September, which is September 28 to September 30. That's why it it was... Oops. Ashley? Oh, hold on. Oh, hold on. Okay. Could you go back, please, from the invoice earlier? Because this... Yeah. This actually covers the amount of $79. Okay. Yeah. Yeah. So for this one, yeah, because it was starting from September 28 to October 31. But on your next month, it's going to be $79.95 for for the standard price minus the 15% discount. So let's compute that. Let's do the math. If we do the math, that's $79.95. Back here. $79.95 cents plus 15%. Hold on. Sorry. So your ex... With your next invoice will... I mean, for November, which covers November one to thirty, is $67.96. That's already a 15% discount. So that will continue until... Let me check. Yes. Yeah. It's installing the GST. Yeah. Yeah. With 15... Yes. That's correct. So your discount end date, your discount start date is to... I mean, this October and will run for six months, which will gonna be until March of thirty first. September 28. September twenty eighth to October 31. Twenty fur... October 31. And then by next month... Mhmm. So five months because the fifteen percent discount started this month, October. Actually, no. It's the same price. We have the same price from Supa Network for $79.95. Yeah. We actually have price increase for some network, but with Supa and your current LAN, which is the 50 Mbps, our previous and current price is actually saying for $79.95. So it could be... Since this is just system generated, it could be because hold on. It could be the exclusion price. It could be because the, you you know, the dates from '28 to '30. Right. But for next month, this will only cover November one to thirty with the standard price $79.95 with less 15% discount until March. Yes. No. It's it's the same. No. No. No. It's the same. Mhmm. It's actually the same. Yes. It's the same price for $79.95 for 50 MBBS. So the additional amount that you're currently seeing is from the date '28 to '30 because your billing start date is September 28. Hold on. No. I'm... I was looking for... I mean, yeah, September 28 to September 30. So since it's almost end of month and we all... We send invoices every first of the month, You weren't... You did not receive a... An invoice September 1 because your plan started September 28. So, yeah, few more days. Yeah. Yeah. That's what I mean. Yeah. So that's 09/28/2930 was also included on the October invoice. So that's why you are seeing more than the standard price for 79 dollars and 95 cents. Right. So... But... No. No. You're fine. I I I guess it was me who's, you know, giving mhmm. Hello? I know. Right? Yeah. Well, well, it's I really understand. However, for your service to be continued that your service will, should remain active to the network billing. So that's how, you know, because that's how subscription works. It's it's it's a subscription and, you know, I... Well, I'm also a customer, so I know how it feels. Sometimes I am subscribed to the, you know, Netflix. However, I'm not using it, but I still get to pay for it, you know, that stuff. No worries. No worries. You're fine. Anything else I can help you with? Thank you so much. If you have further assistance regarding with your network or service, most especially on your account, please don't hesitate to call us, and we'll be more than happy to assist you. Thank you so much. Enjoy your vacation. 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you for calling Airtel. My name is Mary. May I have your name, please? No worries. I'll be more than yeah.\n\nCould you provide me your name, please, so that I can pull up your account? Your name, please. Mhmm. Oh, yes. Just give me one second.\n\nLet me just pull it up. Hold on, please. And how about the last name on the account, please? Thank you so much, Phyget. So already have, uh-huh, I've already have your account pulled up, and your concern is about...\n\nOkay. If I may ask when... Hold on. Are you a new customer? Yes.\n\nOh, let me just... Sorry. Let me just pull up that one. Okay? Just give me one second.\n\nHold on, please. And could you tell me the a... The email address associated on that address that you're calling from? Mhmm. Mhmm.\n\nZero zero. It's routing me to, like, an old account, your 2025 account. Could you provide another email address? Because I just wanna make sure that I'll be pulling up the correct account since I'll... And since you have, you know, multiple address.\n\nSo which email address? Sure. Sure. No worries. Could you provide me the address, please?\n\nTwo one seven. Mhmm. Thank you so much. Just give me one second. I'll be putting you on hold, and then I'll get back to you, Vyat.\n\nOkay? Thank you. Hello there. Thank you so much for, patiently holding. I already have your account pulled up here, with, the address 21721 Meredith Street.\n\nAnd, yeah, I can confirm that your... The invoice that you're seeing right now is $75.95. I checked also on your account, and the current promotion that you received when you applied for it or when you applied for the plan was a 15% discount for your first six months. So your... Yeah.\n\nYeah. Our promotion for our first first month was... I mean, who had ended, and we are now following the 15% discount for six months instead. Yeah. It's 15% discount for from your...\n\nYeah. 15%. Fifteen percent. No. No.\n\nNo. Yeah. Yeah. 15%. Yes.\n\nSo the invoice that you're seeing is from... It's covering September '28 to... Let me... Yeah. September 28 to October 31.\n\nMhmm. It's before GST. So if you are currently... Yeah. Let me walk you through on our...\n\nOr on your invoice. Yes. If you go through the fourth page of your invoice... A fourth page. Okay.\n\nSo there, you'll see the price for September 28 to October 30 one without GST. And then after GST, it's $87.94 plus with a 15% discount, which is also deducted for $11.99. Would you... I mean, are you planning to to upgrade with your plan? Mhmm.\n\nOh, okay. Sure. This is your current plan right now, Vyat. Just give me one moment. Okay?\n\nHold on. Just give me one second. This is your current plan, yet for fifth... 50. So that's $79.95 per month.\n\nIt just so happened that it was more than $79.95 because of your prorated invoice from September 28 to September 30. Sure. Sure. Sure. No worries.\n\nSure. How about the phone number associated on that account? Oh, oh, okay. I guess the address, please? One 210.\n\nThank you so... Okay. Got it. I already have your... The account pulled up as well.\n\nIt's actually the same yet. It has the same plan, four fifty MBBS, with the standard price, $79.95. Yes. It's the same. So here's what happened.\n\nYou might be seeing a, you know, different prices, but everything's good here. It just so... It just happened because there was, you know, remaining days from September, which is September 28 to September 30. That's why it it was... Oops.\n\nAshley? Oh, hold on. Oh, hold on. Okay. Could you go back, please, from the invoice earlier?\n\nBecause this... Yeah. This actually covers the amount of $79. Okay. Yeah.\n\nYeah. So for this one, yeah, because it was starting from September 28 to October 31. But on your next month, it's going to be $79.95 for for the standard price minus the 15% discount. So let's compute that. Let's do the math.\n\nIf we do the math, that's $79.95. Back here. $79.95 cents plus 15%. Hold on. Sorry.\n\nSo your ex... With your next invoice will... I mean, for November, which covers November one to thirty, is $67.96. That's already a 15% discount. So that will continue until...\n\nLet me check. Yes. Yeah. It's installing the GST. Yeah.\n\nYeah. With 15... Yes. That's correct. So your discount end date, your discount start date is to...\n\nI mean, this October and will run for six months, which will gonna be until March of thirty first. September 28. September twenty eighth to October 31. Twenty fur... October 31.\n\nAnd then by next month... Mhmm. So five months because the fifteen percent discount started this month, October. Actually, no. It's the same price.\n\nWe have the same price from Supa Network for $79.95. Yeah. We actually have price increase for some network, but with Supa and your current LAN, which is the 50 Mbps, our previous and current price is actually saying for $79.95. So it could be... Since this is just system generated, it could be because hold on.\n\nIt could be the exclusion price. It could be because the, you you know, the dates from '28 to '30. Right. But for next month, this will only cover November one to thirty with the standard price $79.95 with less 15% discount until March. Yes.\n\nNo. It's it's the same. No. No. No.\n\nIt's the same. Mhmm. It's actually the same. Yes. It's the same price for $79.95 for 50 MBBS.\n\nSo the additional amount that you're currently seeing is from the date '28 to '30 because your billing start date is September 28. Hold on. No. I'm... I was looking for...\n\nI mean, yeah, September 28 to September 30. So since it's almost end of month and we all... We send invoices every first of the month, You weren't... You did not receive a... An invoice September 1 because your plan started September 28.\n\nSo, yeah, few more days. Yeah. Yeah. That's what I mean. Yeah.\n\nSo that's 09/28/2930 was also included on the October invoice. So that's why you are seeing more than the standard price for 79 dollars and 95 cents. Right. So... But...\n\nNo. No. You're fine. I I I guess it was me who's, you know, giving mhmm. Hello?\n\nI know. Right? Yeah. Well, well, it's I really understand. However, for your service to be continued that your service will, should remain active to the network billing.\n\nSo that's how, you know, because that's how subscription works. It's it's it's a subscription and, you know, I... Well, I'm also a customer, so I know how it feels. Sometimes I am subscribed to the, you know, Netflix. However, I'm not using it, but I still get to pay for it, you know, that stuff.\n\nNo worries. No worries. You're fine. Anything else I can help you with? Thank you so much.\n\nIf you have further assistance regarding with your network or service, most especially on your account, please don't hesitate to call us, and we'll be more than happy to assist you. Thank you so much. Enjoy your vacation. Goodbye for now.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.68,"end":2.96,"sentiment":"positive","sentiment_score":0.5987640023231506},{"text":"My name is Mary.","start":2.96,"end":3.9199998,"sentiment":"positive","sentiment_score":0.48393022269010544},{"text":"May I have your name, please?","start":3.9199998,"end":5.14,"sentiment":"neutral","sentiment_score":0.30842047929763794},{"text":"No worries.","start":39.75,"end":40.23,"sentiment":"neutral","sentiment_score":0.08028535917401314},{"text":"I'll be more than yeah.","start":40.23,"end":43.504997,"sentiment":"neutral","sentiment_score":0.05044230297207832}],"sentiment":"neutral","sentiment_score":0.32694754597138276,"num_words":22,"start":1.68,"end":43.504997},{"sentences":[{"text":"Could you provide me your name, please, so that I can pull up your account?","start":48.204998,"end":51.105,"sentiment":"neutral","sentiment_score":0.057437931497891746},{"text":"Your name, 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Phyget.","start":80.565,"end":82.025,"sentiment":"positive","sentiment_score":0.46741313934326173},{"text":"So already have, uh-huh, I've already have your account pulled up, and your concern is about...","start":82.565,"end":88.73,"sentiment":"neutral","sentiment_score":-0.015951214561937377}],"sentiment":"neutral","sentiment_score":0.05484400611603633,"num_words":40,"start":63.39,"end":88.73},{"sentences":[{"text":"Okay.","start":95.51,"end":96.01,"sentiment":"neutral","sentiment_score":0.003320543095469475},{"text":"If I may ask when...","start":117.59,"end":119.21,"sentiment":"neutral","sentiment_score":-0.015805046446621417},{"text":"Hold on.","start":122.315,"end":122.795,"sentiment":"neutral","sentiment_score":-0.007681434508413076},{"text":"Are you a new 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from?","start":141.41,"end":146.15001,"sentiment":"neutral","sentiment_score":-0.009074337568811396},{"text":"Mhmm.","start":151.01001,"end":151.51001,"sentiment":"neutral","sentiment_score":0.003958095330744982},{"text":"Mhmm.","start":154.005,"end":154.505,"sentiment":"neutral","sentiment_score":0.003064530435949564}],"sentiment":"neutral","sentiment_score":-0.004940836659997054,"num_words":23,"start":136.955,"end":154.505},{"sentences":[{"text":"Zero zero.","start":160.405,"end":162.185,"sentiment":"neutral","sentiment_score":-0.033981628715991974},{"text":"It's routing me to, like, an old account, your 2025 account.","start":169.43,"end":178.23,"sentiment":"neutral","sentiment_score":-0.06676307625391266},{"text":"Could you provide another email address?","start":178.23,"end":179.90999,"sentiment":"neutral","sentiment_score":-0.04423518540958563},{"text":"Because I just wanna make sure that I'll be pulling up the correct account since I'll...","start":179.90999,"end":183.965,"sentiment":"neutral","sentiment_score":-0.034301161766052246},{"text":"And since you have, you know, multiple address.","start":183.965,"end":188.625,"sentiment":"neutral","sentiment_score":-0.018818700686097145}],"sentiment":"neutral","sentiment_score":-0.04109619540530582,"num_words":43,"start":160.405,"end":188.625},{"sentences":[{"text":"So which email address?","start":189.165,"end":191.025,"sentiment":"neutral","sentiment_score":-0.007888545515015721},{"text":"Sure.","start":196.89,"end":197.39,"sentiment":"neutral","sentiment_score":-0.006226543802767992},{"text":"Sure.","start":198.56999,"end":198.89,"sentiment":"neutral","sentiment_score":0.03078826144337654},{"text":"No worries.","start":198.89,"end":199.62999,"sentiment":"neutral","sentiment_score":0.05526018887758255},{"text":"Could you provide me the address, please?","start":199.93,"end":201.95,"sentiment":"neutral","sentiment_score":0.02689387063894953}],"sentiment":"neutral","sentiment_score":0.0194523338538905,"num_words":15,"start":189.165,"end":201.95},{"sentences":[{"text":"Two one seven.","start":208.65,"end":209.62999,"sentiment":"neutral","sentiment_score":0.009170004787544409},{"text":"Mhmm.","start":211.965,"end":212.465,"sentiment":"neutral","sentiment_score":0.009019031189382076},{"text":"Thank you so much.","start":215.165,"end":216.045,"sentiment":"positive","sentiment_score":0.5967114865779877},{"text":"Just give me one second.","start":216.045,"end":217.265,"sentiment":"neutral","sentiment_score":0.20851151645183563},{"text":"I'll be putting you on hold, and then I'll get back to you, Vyat.","start":222.7,"end":225.01999,"sentiment":"neutral","sentiment_score":0.06599006801843643}],"sentiment":"neutral","sentiment_score":0.16258494542152793,"num_words":27,"start":208.65,"end":225.01999},{"sentences":[{"text":"Okay?","start":225.01999,"end":225.51999,"sentiment":"neutral","sentiment_score":0.059661246836185455},{"text":"Thank you.","start":225.57999,"end":226.31999,"sentiment":"neutral","sentiment_score":0.20752543210983276},{"text":"Hello there.","start":277.58,"end":278.13998,"sentiment":"neutral","sentiment_score":0.05824461579322815},{"text":"Thank you so much for, patiently holding.","start":278.13998,"end":280.13998,"sentiment":"positive","sentiment_score":0.4251771186079298},{"text":"I already have your account pulled up here, with, the address 21721 Meredith 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your...","start":309.65002,"end":312.47,"sentiment":"neutral","sentiment_score":-0.022307537496089935},{"text":"Yeah.","start":313.49002,"end":313.99002,"sentiment":"neutral","sentiment_score":-0.06699496507644653}],"sentiment":"neutral","sentiment_score":0.07971727510668197,"num_words":53,"start":288.7,"end":313.99002},{"sentences":[{"text":"Yeah.","start":322.475,"end":322.975,"sentiment":"neutral","sentiment_score":-0.07526323944330215},{"text":"Our promotion for our first first month was...","start":323.19498,"end":327.13498,"sentiment":"neutral","sentiment_score":0.26857873797416687},{"text":"I mean, who had ended, and we are now following the 15% discount for six months instead.","start":328.07498,"end":333.57,"sentiment":"neutral","sentiment_score":0.17548433450215004},{"text":"Yeah.","start":341.97,"end":342.45,"sentiment":"neutral","sentiment_score":0.04054388776421547},{"text":"It's 15% discount for from your...","start":342.45,"end":347.815,"sentiment":"neutral","sentiment_score":0.05334215983748436}],"sentiment":"neutral","sentiment_score":0.16415749083865772,"num_words":33,"start":322.475,"end":347.815},{"sentences":[{"text":"Yeah.","start":349.39502,"end":349.795,"sentiment":"neutral","sentiment_score":0.03231038898229599},{"text":"15%.","start":349.795,"end":350.695,"sentiment":"neutral","sentiment_score":0.03591527044773102},{"text":"Fifteen 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the invoice that you're seeing is from...","start":359.875,"end":362.50998,"sentiment":"neutral","sentiment_score":0.022905551944859326},{"text":"It's covering September '28 to...","start":362.81,"end":369.71,"sentiment":"neutral","sentiment_score":0.0016952491365373134},{"text":"Let me...","start":369.93,"end":370.66998,"sentiment":"neutral","sentiment_score":-0.0023773282300680876},{"text":"Yeah.","start":370.88998,"end":371.21,"sentiment":"neutral","sentiment_score":0.0023320172913372517},{"text":"September 28 to October 31.","start":371.21,"end":374.27,"sentiment":"neutral","sentiment_score":0.0029910366982221605}],"sentiment":"neutral","sentiment_score":0.009726343122089193,"num_words":21,"start":359.875,"end":374.27},{"sentences":[{"text":"Mhmm.","start":385.235,"end":385.735,"sentiment":"neutral","sentiment_score":0.01200864464044571},{"text":"It's before GST.","start":392.25,"end":394.50998,"sentiment":"neutral","sentiment_score":-0.01742520183324814},{"text":"So if you are currently...","start":394.88998,"end":396.50998,"sentiment":"neutral","sentiment_score":-0.01628019418567419},{"text":"Yeah.","start":397.28998,"end":397.78998,"sentiment":"neutral","sentiment_score":0.010792494751513004},{"text":"Let me walk you through on our...","start":398.00998,"end":401.07,"sentiment":"neutral","sentiment_score":0.014864471541451556}],"sentiment":"neutral","sentiment_score":-0.0004014197791762214,"num_words":17,"start":385.235,"end":401.07},{"sentences":[{"text":"Or on your invoice.","start":401.53,"end":402.72998,"sentiment":"neutral","sentiment_score":0.006875940132886171},{"text":"Yes.","start":402.72998,"end":403.22998,"sentiment":"neutral","sentiment_score":0.030939247459173203},{"text":"If you go through the fourth page of your invoice...","start":403.60498,"end":407.865,"sentiment":"neutral","sentiment_score":0.009903520811349154},{"text":"A fourth 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so...","start":583.155,"end":584.135,"sentiment":"neutral","sentiment_score":0.21425767242908478},{"text":"Okay.","start":585.795,"end":586.195,"sentiment":"neutral","sentiment_score":0.0735710859298706},{"text":"Got it.","start":586.195,"end":586.59503,"sentiment":"neutral","sentiment_score":0.07083625346422195},{"text":"I already have your...","start":586.59503,"end":587.635,"sentiment":"neutral","sentiment_score":0.03930855914950371},{"text":"The account pulled up as well.","start":587.635,"end":589.415,"sentiment":"neutral","sentiment_score":0.046992676332592964}],"sentiment":"neutral","sentiment_score":0.08107543154619634,"num_words":16,"start":583.155,"end":589.415},{"sentences":[{"text":"It's actually the same yet.","start":596.44,"end":598.22,"sentiment":"neutral","sentiment_score":0.1290260836482048},{"text":"It has the same plan, four fifty MBBS, with the standard price, 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earlier?","start":642.885,"end":646.88,"sentiment":"neutral","sentiment_score":-0.008018937582770983}],"sentiment":"neutral","sentiment_score":-0.013031850623733857,"num_words":17,"start":632.725,"end":646.88},{"sentences":[{"text":"Because this...","start":647.66,"end":649.6,"sentiment":"neutral","sentiment_score":-0.0030112178064882755},{"text":"Yeah.","start":650.13995,"end":650.63995,"sentiment":"neutral","sentiment_score":0.034999702125787735},{"text":"This actually covers the amount of $79.","start":650.7,"end":654.56,"sentiment":"neutral","sentiment_score":0.031576688800539286},{"text":"Okay.","start":656.45996,"end":656.95996,"sentiment":"neutral","sentiment_score":0.03834887593984604},{"text":"Yeah.","start":668.555,"end":668.795,"sentiment":"neutral","sentiment_score":0.06325545907020569}],"sentiment":"neutral","sentiment_score":0.029301535260553162,"num_words":12,"start":647.66,"end":668.795},{"sentences":[{"text":"Yeah.","start":668.795,"end":669.295,"sentiment":"neutral","sentiment_score":0.09311668574810028},{"text":"So for this one, yeah, because it was starting from September 28 to October 31.","start":669.755,"end":675.55994,"sentiment":"neutral","sentiment_score":0.08226502264539401},{"text":"But on your next month, it's going to be $79.95 for for the standard price minus the 15% discount.","start":675.56,"end":684.3,"sentiment":"neutral","sentiment_score":0.054454297023384196},{"text":"So let's compute 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GST.","start":729.55,"end":730.99,"sentiment":"neutral","sentiment_score":0.024337010458111763},{"text":"Yeah.","start":730.99,"end":731.23,"sentiment":"neutral","sentiment_score":0.02960827946662903}],"sentiment":"neutral","sentiment_score":0.015085715148597956,"num_words":10,"start":723.245,"end":731.23},{"sentences":[{"text":"Yeah.","start":731.23,"end":731.73,"sentiment":"neutral","sentiment_score":0.015802256762981415},{"text":"With 15...","start":738.35,"end":739.17,"sentiment":"neutral","sentiment_score":0.001482929103076458},{"text":"Yes.","start":739.31,"end":739.63,"sentiment":"neutral","sentiment_score":0.1122969090938568},{"text":"That's correct.","start":739.63,"end":740.27,"sentiment":"neutral","sentiment_score":0.25231819599866867},{"text":"So your discount end date, your discount start date is 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price.","start":796.75,"end":798.385,"sentiment":"neutral","sentiment_score":-0.20112546905875206}],"sentiment":"neutral","sentiment_score":-0.07549976316901545,"num_words":24,"start":769.57495,"end":798.385},{"sentences":[{"text":"We have the same price from Supa Network for $79.95.","start":798.92505,"end":803.34503,"sentiment":"neutral","sentiment_score":0.03295722110196948},{"text":"Yeah.","start":803.965,"end":804.205,"sentiment":"neutral","sentiment_score":-0.08454036712646484},{"text":"We actually have price increase for some network, but with Supa and your current LAN, which is the 50 Mbps, our previous and current price is actually saying for $79.95.","start":804.205,"end":817.87,"sentiment":"neutral","sentiment_score":-0.0773150319699198},{"text":"So it could be...","start":820.73,"end":821.37,"sentiment":"neutral","sentiment_score":-0.04272870160639286},{"text":"Since this is just system generated, it could be because hold on.","start":821.37,"end":830.285,"sentiment":"neutral","sentiment_score":-0.2210816132525603}],"sentiment":"neutral","sentiment_score":-0.08593532071334489,"num_words":57,"start":798.92505,"end":830.285},{"sentences":[{"text":"It could be the exclusion price.","start":830.285,"end":831.88495,"sentiment":"neutral","sentiment_score":-0.3232053766647975},{"text":"It could be because the, you you know, the dates from '28 to '30.","start":831.88495,"end":835.985,"sentiment":"neutral","sentiment_score":-0.1580704961504255},{"text":"Right.","start":845.43,"end":845.93,"sentiment":"neutral","sentiment_score":0.14916490018367767},{"text":"But for next month, this will only cover November one to thirty with the standard price $79.95 with less 15% discount until 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same.","start":884.72504,"end":885.765,"sentiment":"neutral","sentiment_score":0.06343601341359317},{"text":"Yes.","start":885.765,"end":886.265,"sentiment":"neutral","sentiment_score":0.15482355654239657},{"text":"It's the same price for $79.95 for 50 MBBS.","start":886.72504,"end":890.905,"sentiment":"neutral","sentiment_score":0.14614178985357285}],"sentiment":"neutral","sentiment_score":0.07632236322388053,"num_words":18,"start":875.27997,"end":890.905},{"sentences":[{"text":"So the additional amount that you're currently seeing is from the date '28 to '30 because your billing start date is September 28.","start":893.36505,"end":905.44995,"sentiment":"neutral","sentiment_score":0.04844160475160764},{"text":"Hold 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weren't...","start":921.005,"end":925.04,"sentiment":"neutral","sentiment_score":-0.06779243797063828},{"text":"You did not receive a...","start":926.46,"end":928.14,"sentiment":"neutral","sentiment_score":-0.10335902124643326},{"text":"An invoice September 1 because your plan started September 28.","start":928.14,"end":936.38,"sentiment":"neutral","sentiment_score":-0.09139843061566352}],"sentiment":"neutral","sentiment_score":-0.08103865670949914,"num_words":43,"start":914.44495,"end":936.38},{"sentences":[{"text":"So, yeah, few more days.","start":936.38,"end":940.575,"sentiment":"neutral","sentiment_score":-0.12060580551624298},{"text":"Yeah.","start":941.435,"end":941.835,"sentiment":"neutral","sentiment_score":-0.027178116142749783},{"text":"Yeah.","start":941.835,"end":942.075,"sentiment":"neutral","sentiment_score":0.0047806985676288605},{"text":"That's what I mean.","start":942.075,"end":942.875,"sentiment":"neutral","sentiment_score":-0.015032275463454425},{"text":"Yeah.","start":942.875,"end":943.195,"sentiment":"neutral","sentiment_score":0.014804719015955923}],"sentiment":"neutral","sentiment_score":-0.0558959023328498,"num_words":12,"start":936.38,"end":943.195},{"sentences":[{"text":"So that's 09/28/2930 was also included on the October invoice.","start":943.195,"end":951.435,"sentiment":"neutral","sentiment_score":0.002432824019342661},{"text":"So that's why you are seeing more than the standard price for 79 dollars and 95 cents.","start":951.435,"end":957.54004,"sentiment":"neutral","sentiment_score":0.03091054815141594},{"text":"Right.","start":963.04004,"end":963.52,"sentiment":"neutral","sentiment_score":-0.02408982440829277},{"text":"So...","start":963.52,"end":963.84,"sentiment":"neutral","sentiment_score":-0.052162691950798035},{"text":"But...","start":963.84,"end":964.34,"sentiment":"neutral","sentiment_score":-0.10482803732156754}],"sentiment":"neutral","sentiment_score":0.012290900169561306,"num_words":30,"start":943.195,"end":964.34},{"sentences":[{"text":"No.","start":964.4,"end":964.9,"sentiment":"neutral","sentiment_score":-0.08874672651290894},{"text":"No.","start":965.2,"end":965.44,"sentiment":"neutral","sentiment_score":-0.08142787218093872},{"text":"You're fine.","start":965.44,"end":966.0,"sentiment":"neutral","sentiment_score":-0.023038852028548717},{"text":"I I I guess it was me who's, you know, giving mhmm.","start":966.0,"end":974.365,"sentiment":"neutral","sentiment_score":-0.005717176633576552},{"text":"Hello?","start":984.61005,"end":985.11005,"sentiment":"neutral","sentiment_score":0.0005946410819888115}],"sentiment":"neutral","sentiment_score":-0.016721398898345584,"num_words":17,"start":964.4,"end":985.11005},{"sentences":[{"text":"I know.","start":990.61005,"end":991.17004,"sentiment":"neutral","sentiment_score":-0.01958726905286312},{"text":"Right?","start":991.17004,"end":991.67004,"sentiment":"neutral","sentiment_score":-0.009636953473091124},{"text":"Yeah.","start":993.25,"end":993.75,"sentiment":"neutral","sentiment_score":-0.008509399369359016},{"text":"Well, well, it's I really understand.","start":995.73004,"end":999.215,"sentiment":"neutral","sentiment_score":-0.000709963807215293},{"text":"However, for your service to be continued that your service will, should remain active to the network billing.","start":999.275,"end":1007.055,"sentiment":"neutral","sentiment_score":-0.0285912635218766}],"sentiment":"neutral","sentiment_score":-0.020579407756615962,"num_words":28,"start":990.61005,"end":1007.055},{"sentences":[{"text":"So that's how, you know, because that's how subscription works.","start":1007.995,"end":1011.6,"sentiment":"neutral","sentiment_score":0.013323708157986402},{"text":"It's it's it's a subscription and, you know, I...","start":1011.92,"end":1016.5,"sentiment":"neutral","sentiment_score":0.010410411593814691},{"text":"Well, I'm also a customer, so I know how it feels.","start":1016.56,"end":1020.1,"sentiment":"neutral","sentiment_score":0.007141794755377553},{"text":"Sometimes I am subscribed to the, you know, Netflix.","start":1020.31995,"end":1023.13995,"sentiment":"neutral","sentiment_score":0.006782612349424098},{"text":"However, I'm not using it, but I still get to pay for it, you know, that 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with your network or service, most especially on your account, please don't hesitate to call us, and we'll be more than happy to assist you.","start":1043.0,"end":1051.4329,"sentiment":"neutral","sentiment_score":0.17900122005131938},{"text":"Thank you so much.","start":1052.9329,"end":1053.8129,"sentiment":"positive","sentiment_score":0.7522759437561035},{"text":"Enjoy your vacation.","start":1053.8129,"end":1054.793,"sentiment":"positive","sentiment_score":0.672059694925944},{"text":"Goodbye for now.","start":1054.8529,"end":1055.913,"sentiment":"neutral","sentiment_score":0.2470875879128774}],"sentiment":"neutral","sentiment_score":0.2759898401251653,"num_words":41,"start":1043.0,"end":1055.913}]}}]},{"alternatives":[{"transcript":"Hey. Hey. Hello. I just have a few questions because we we just really recently registered with Airtel, and, I did the, one year contract payment. And I heard you get, like, a one month free for, for the contract. And... But I didn't receive, like, the payment saying, like, oh, you... You're gonna pay for... Like, pretty much I get an invoice. Pretty much I get an an invoice to pay maybe this month. Nothing, sir. I need to pay, like, 70 5. Yeah. I can provide you the invoice number, and, yeah, maybe you you you can check. Sorry. The address or the invoice number? Name? Viet, v I e t. Neuwen, n g u y e n. Yep. Viet Neuwen. Yep. I I I I already logged in into the account. And... Yeah. It's it's just saying that I owe $76 to pay in the next four days. But I felt like we we get a free... For your first month, we don't need to pay anything. I do I do have another apartment. So I'm for two right now. Yeah. Yeah. Yeah. Yep. Is it a Viet... So the email is Viet and then t h a n h 0120@gmail.com. Zero one two zero. Which address? Yeah. Yeah. Because... Mhmm. I can I can provide you the address because I I? I'm currently paying for two for two properties. Yeah. The address is 217 slash 717 Merritt Street. Yeah. Yeah. Sure. Sure. Oh, shit. And how many miles? Mhmm. Mhmm. Yeah. Mhmm. Wait. Is it? Mhmm. So so there's no so there's no first free first month? Oh, okay. So so is the... Is this discount at $10? Is it? 10... 30%? 16%. 15 percent. Alright. Yeah. Because I see the price for... Because my plan right now is the Super Network 50 slash 2070 plan, and that one is $72. Is it? Or that $72 is after discount? Before GST? Mhmm. The invoice? Yeah. Mhmm. Yeah. Uh-huh. Oh, yeah. That's... Mhmm. Mhmm. Okay. Alright. Is it is it okay if I change the plan to a different one or or I can do it myself? Because because on my on my other apartment, I used, like, a different plan. And that plan is, like... I think it's it's pretty good for me, and the price is a little bit less. It's... I I I... I'll tell you the name of the plan. Yeah. The name is... Yeah. The name is Supercom Fiber 50 slash 20 MBPS. Yeah. Yeah. Mhmm. Mhmm. Wait. Are you are you... Because because I do have another apartment. I can provide you the address, and I want to... I want this apartment using the same plan with the other one. Yeah. Because... Yeah. Because that one is only, like, $72 something. It's... I think it's also the same. Is is it just the same? It's 120.333 Slash 19. Mhmm. 19 Meredith Street. Would would this one be cheaper or is it same thing? Mhmm. Right. Mhmm. Yeah. Yeah. From the 02/17. Yeah. This one starting is, like, 7... 79. And on the planet, I always see, like, 72. So... Yeah. Mhmm. 67, is that including GST or without GST? Including rent. So I just need to pay 75 for this month, and next month is, like, a different price? Wait. So... Sorry. So this current invoice, I'm paying for September. Right? Twenty eight. Thirty first. Okay. Okay. So after this month, do I still got, like, five months of discount or six months? Five months. Sorry. So so I I didn't quite catch it. So is it because of the price update starting next month or or something like that that I get charged higher... A little bit higher than this month? Right. Yeah. Cool. Not too much. Yeah. And... Oh, I I I just have another question. So did you say the plan from my other apartment will change price or something like that? Or... Because this one... This... The other one is, like, $9 cheaper. So I I could change to that one because that that already fit my my needs and everything. Okay. Mhmm. Mhmm. Sorry. It's a few more days extra. Is it is it... Is that what you mean? Okay. Mhmm. Okay. Mhmm. Mhmm. Oh, okay. I see. Alright. I I... No. I think I think I get what you mean. Alright. Cool. Yeah. Sorry. It was a little bit confusing. Yeah. Yeah. That is that. Yeah. Yeah. Yeah. Then it makes sense. Cool. Cool. I I... I'll create an account. And and I just have another question, sir. If I... Is it is it an option to, like, freeze my my my membership for a while? Because sometimes I might be on a holiday or or something like that, and I don't want to use the Wi Fi. Or do do you still need to pay? Or... Okay. Yeah. Yeah. Yeah. Yeah. Yeah. I was I was having lunch. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Cool. Yeah. Should be all good. Alright. Cool. Thank... Alright. Thank thank you so much. Thank you so much for explaining. Yeah. Make sense. Oh, no. No. She should be all good. Thank you. Mhmm. K. Thank you. Alright. 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Hey. Hello. I just have a few questions because we we just really recently registered with Airtel, and, I did the, one year contract payment. And I heard you get, like, a one month free for, for the contract.\n\nAnd... But I didn't receive, like, the payment saying, like, oh, you... You're gonna pay for... Like, pretty much I get an invoice. Pretty much I get an an invoice to pay maybe this month.\n\nNothing, sir. I need to pay, like, 70 5. Yeah. I can provide you the invoice number, and, yeah, maybe you you you can check. Sorry.\n\nThe address or the invoice number? Name? Viet, v I e t. Neuwen, n g u y e n. Yep.\n\nViet Neuwen. Yep. I I I I already logged in into the account. And... Yeah.\n\nIt's it's just saying that I owe $76 to pay in the next four days. But I felt like we we get a free... For your first month, we don't need to pay anything. I do I do have another apartment. So I'm for two right now.\n\nYeah. Yeah. Yeah. Yep. Is it a Viet...\n\nSo the email is Viet and then t h a n h 0120@gmail.com. Zero one two zero. Which address? Yeah. Yeah.\n\nBecause... Mhmm. I can I can provide you the address because I I? I'm currently paying for two for two properties. Yeah.\n\nThe address is 217 slash 717 Merritt Street. Yeah. Yeah. Sure. Sure.\n\nOh, shit. And how many miles? Mhmm. Mhmm. Yeah.\n\nMhmm. Wait. Is it? Mhmm. So so there's no so there's no first free first month?\n\nOh, okay. So so is the... Is this discount at $10? Is it? 10...\n\n30%? 16%. 15 percent. Alright. Yeah.\n\nBecause I see the price for... Because my plan right now is the Super Network 50 slash 2070 plan, and that one is $72. Is it? Or that $72 is after discount? Before GST?\n\nMhmm. The invoice? Yeah. Mhmm. Yeah.\n\nUh-huh. Oh, yeah. That's... Mhmm. Mhmm.\n\nOkay. Alright. Is it is it okay if I change the plan to a different one or or I can do it myself? Because because on my on my other apartment, I used, like, a different plan. And that plan is, like...\n\nI think it's it's pretty good for me, and the price is a little bit less. It's... I I I... I'll tell you the name of the plan. Yeah.\n\nThe name is... Yeah. The name is Supercom Fiber 50 slash 20 MBPS. Yeah. Yeah.\n\nMhmm. Mhmm. Wait. Are you are you... Because because I do have another apartment.\n\nI can provide you the address, and I want to... I want this apartment using the same plan with the other one. Yeah. Because... Yeah.\n\nBecause that one is only, like, $72 something. It's... I think it's also the same. Is is it just the same? It's 120.333 Slash 19.\n\nMhmm. 19 Meredith Street. Would would this one be cheaper or is it same thing? Mhmm. Right.\n\nMhmm. Yeah. Yeah. From the 02/17. Yeah.\n\nThis one starting is, like, 7... 79. And on the planet, I always see, like, 72. So... Yeah.\n\nMhmm. 67, is that including GST or without GST? Including rent. So I just need to pay 75 for this month, and next month is, like, a different price? Wait.\n\nSo... Sorry. So this current invoice, I'm paying for September. Right? Twenty eight.\n\nThirty first. Okay. Okay. So after this month, do I still got, like, five months of discount or six months? Five months.\n\nSorry. So so I I didn't quite catch it. So is it because of the price update starting next month or or something like that that I get charged higher... A little bit higher than this month? Right.\n\nYeah. Cool. Not too much. Yeah. And...\n\nOh, I I I just have another question. So did you say the plan from my other apartment will change price or something like that? Or... Because this one... This...\n\nThe other one is, like, $9 cheaper. So I I could change to that one because that that already fit my my needs and everything. Okay. Mhmm. Mhmm.\n\nSorry. It's a few more days extra. Is it is it... Is that what you mean? Okay.\n\nMhmm. Okay. Mhmm. Mhmm. Oh, okay.\n\nI see. Alright. I I... No. I think I think I get what you mean.\n\nAlright. Cool. Yeah. Sorry. It was a little bit confusing.\n\nYeah. Yeah. That is that. Yeah. Yeah.\n\nYeah. Then it makes sense. Cool. Cool. I I...\n\nI'll create an account. And and I just have another question, sir. If I... Is it is it an option to, like, freeze my my my membership for a while? Because sometimes I might be on a holiday or or something like that, and I don't want to use the Wi Fi.\n\nOr do do you still need to pay? Or... Okay. Yeah. Yeah.\n\nYeah. Yeah. Yeah. I was I was having lunch. Yeah.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. Yeah. Cool. Yeah.\n\nShould be all good. Alright. Cool. Thank... Alright.\n\nThank thank you so much. Thank you so much for explaining. Yeah. Make sense. Oh, no.\n\nNo. She should be all good. Thank you. Mhmm. K.\n\nThank you. Alright. You too.","paragraphs":[{"sentences":[{"text":"Hey.","start":5.6,"end":5.92,"sentiment":"neutral","sentiment_score":0.04763345420360565},{"text":"Hey.","start":5.92,"end":6.16,"sentiment":"neutral","sentiment_score":0.0346866175532341},{"text":"Hello.","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.02439764142036438},{"text":"I just have a few questions because we we just really recently registered with Airtel, and, I did the, one year contract payment.","start":7.2,"end":18.515,"sentiment":"neutral","sentiment_score":0.011179848128686781},{"text":"And I heard you get, like, a one month free for, for the contract.","start":18.895,"end":24.515,"sentiment":"neutral","sentiment_score":0.0009019006309764725}],"sentiment":"neutral","sentiment_score":0.009412020724266768,"num_words":40,"start":5.6,"end":24.515},{"sentences":[{"text":"And...","start":24.975,"end":25.475,"sentiment":"neutral","sentiment_score":-0.019211607053875923},{"text":"But I didn't receive, like, the 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account.","start":91.17,"end":94.31,"sentiment":"neutral","sentiment_score":-0.03219674043357372},{"text":"And...","start":99.995,"end":100.315,"sentiment":"neutral","sentiment_score":-0.006745645776391029},{"text":"Yeah.","start":100.315,"end":100.815,"sentiment":"neutral","sentiment_score":-0.005122458562254906}],"sentiment":"neutral","sentiment_score":-0.018716514110565186,"num_words":15,"start":82.274994,"end":100.815},{"sentences":[{"text":"It's it's just saying that I owe $76 to pay in the next four days.","start":100.955,"end":107.055,"sentiment":"neutral","sentiment_score":-0.04101638048887253},{"text":"But I felt like we we get a free...","start":107.755,"end":109.695,"sentiment":"neutral","sentiment_score":0.07053270232346323},{"text":"For your first month, we don't need to pay anything.","start":110.635,"end":112.815,"sentiment":"neutral","sentiment_score":0.0384528212249279},{"text":"I do I do have another 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properties.","start":194.775,"end":197.435,"sentiment":"neutral","sentiment_score":-0.018994849640876055},{"text":"Yeah.","start":201.79,"end":202.29,"sentiment":"neutral","sentiment_score":0.0165328998118639}],"sentiment":"neutral","sentiment_score":-0.006704807535491206,"num_words":22,"start":190.135,"end":202.29},{"sentences":[{"text":"The address is 217 slash 717 Merritt 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there's no first free first month?","start":315.28,"end":321.62,"sentiment":"neutral","sentiment_score":-0.23089100962335413}],"sentiment":"neutral","sentiment_score":-0.17145017045550048,"num_words":16,"start":309.91998,"end":321.62},{"sentences":[{"text":"Oh, okay.","start":334.46503,"end":335.125,"sentiment":"neutral","sentiment_score":0.12287364900112152},{"text":"So so is the...","start":335.185,"end":338.23,"sentiment":"neutral","sentiment_score":0.05305077973753214},{"text":"Is this discount at $10?","start":338.23,"end":340.01,"sentiment":"neutral","sentiment_score":0.04923809915781021},{"text":"Is 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same?","start":572.175,"end":573.475,"sentiment":"neutral","sentiment_score":0.011928793819000324},{"text":"It's 120.333 Slash 19.","start":577.775,"end":580.595,"sentiment":"neutral","sentiment_score":0.021064008586108685}],"sentiment":"neutral","sentiment_score":0.023963625989854336,"num_words":25,"start":560.45,"end":580.595},{"sentences":[{"text":"Mhmm.","start":581.375,"end":581.875,"sentiment":"neutral","sentiment_score":0.02901390753686428},{"text":"19 Meredith Street.","start":582.815,"end":584.435,"sentiment":"neutral","sentiment_score":0.13177995135386786},{"text":"Would would this one be cheaper or is it same 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price?","start":733.55,"end":751.875,"sentiment":"neutral","sentiment_score":0.0012063246427310838},{"text":"Wait.","start":755.19,"end":755.43,"sentiment":"neutral","sentiment_score":-0.0001358725130558014}],"sentiment":"neutral","sentiment_score":-0.0013643418128291766,"num_words":30,"start":715.055,"end":755.43},{"sentences":[{"text":"So...","start":755.43,"end":755.75,"sentiment":"neutral","sentiment_score":-0.00958662200719118},{"text":"Sorry.","start":755.75,"end":755.99,"sentiment":"neutral","sentiment_score":-0.13121676445007324},{"text":"So this current invoice, I'm paying for September.","start":755.99,"end":758.81,"sentiment":"neutral","sentiment_score":-0.07941284961998463},{"text":"Right?","start":758.87,"end":759.37,"sentiment":"neutral","sentiment_score":-0.031372636556625366},{"text":"Twenty 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months.","start":778.015,"end":778.83496,"sentiment":"neutral","sentiment_score":-0.031685005873441696}],"sentiment":"neutral","sentiment_score":-0.03638177301565355,"num_words":22,"start":764.87,"end":778.83496},{"sentences":[{"text":"Sorry.","start":783.93,"end":784.43,"sentiment":"neutral","sentiment_score":-0.252271443605423},{"text":"So so I I didn't quite catch it.","start":784.49,"end":786.49,"sentiment":"negative","sentiment_score":-0.3943396732211113},{"text":"So is it because of the price update starting next month or or something like that that I get charged higher...","start":786.49,"end":793.37,"sentiment":"negative","sentiment_score":-0.3464390564532507},{"text":"A little bit higher than this month?","start":793.37,"end":794.99,"sentiment":"neutral","sentiment_score":-0.3141765126160213},{"text":"Right.","start":820.73,"end":821.23,"sentiment":"neutral","sentiment_score":-0.037982456386089325}],"sentiment":"negative","sentiment_score":-0.339984922620811,"num_words":38,"start":783.93,"end":821.23},{"sentences":[{"text":"Yeah.","start":843.16003,"end":843.56,"sentiment":"neutral","sentiment_score":0.11420346796512604},{"text":"Cool.","start":843.56,"end":844.06,"sentiment":"neutral","sentiment_score":0.2661173939704895},{"text":"Not too much.","start":860.665,"end":861.38495,"sentiment":"neutral","sentiment_score":-0.18336219588915506},{"text":"Yeah.","start":861.38495,"end":861.88495,"sentiment":"neutral","sentiment_score":0.024426698684692383},{"text":"And...","start":862.665,"end":863.165,"sentiment":"neutral","sentiment_score":0.0029691308736801147}],"sentiment":"neutral","sentiment_score":-0.020338556596211026,"num_words":7,"start":843.16003,"end":863.165},{"sentences":[{"text":"Oh, I I I just have another question.","start":863.865,"end":865.70496,"sentiment":"neutral","sentiment_score":-0.058744899928569794},{"text":"So did you say the plan from my other apartment will change price or something like that?","start":865.70496,"end":873.99,"sentiment":"neutral","sentiment_score":-0.0836743105422048},{"text":"Or...","start":873.99,"end":874.49,"sentiment":"neutral","sentiment_score":-0.1018102616071701},{"text":"Because this one...","start":874.95,"end":875.83,"sentiment":"neutral","sentiment_score":-0.12863540401061377},{"text":"This...","start":875.83,"end":876.15,"sentiment":"neutral","sentiment_score":-0.09379512071609496}],"sentiment":"neutral","sentiment_score":-0.08246446910003821,"num_words":30,"start":863.865,"end":876.15},{"sentences":[{"text":"The other one is, like, $9 cheaper.","start":876.15,"end":878.97,"sentiment":"neutral","sentiment_score":-0.061058473374162404},{"text":"So I I could change to that one because that that already fit my my needs and everything.","start":879.615,"end":885.315,"sentiment":"neutral","sentiment_score":0.028167696255776618},{"text":"Okay.","start":906.36005,"end":906.86005,"sentiment":"neutral","sentiment_score":0.002293301746249199},{"text":"Mhmm.","start":924.16,"end":924.66,"sentiment":"neutral","sentiment_score":-0.06183196231722832},{"text":"Mhmm.","start":936.645,"end":937.04504,"sentiment":"neutral","sentiment_score":-0.0876903235912323}],"sentiment":"neutral","sentiment_score":-0.0024149916134774685,"num_words":28,"start":876.15,"end":937.04504},{"sentences":[{"text":"Sorry.","start":937.04504,"end":937.365,"sentiment":"neutral","sentiment_score":-0.2209341526031494},{"text":"It's a few more days extra.","start":937.365,"end":939.065,"sentiment":"neutral","sentiment_score":-0.24595528841018677},{"text":"Is it is it...","start":939.205,"end":939.84503,"sentiment":"neutral","sentiment_score":-0.13123737648129463},{"text":"Is that what you mean?","start":939.84503,"end":940.98505,"sentiment":"neutral","sentiment_score":-0.13321635574102403},{"text":"Okay.","start":941.685,"end":942.185,"sentiment":"neutral","sentiment_score":-0.004693260416388512}],"sentiment":"neutral","sentiment_score":-0.1701406134182916,"num_words":17,"start":937.04504,"end":942.185},{"sentences":[{"text":"Mhmm.","start":943.525,"end":943.765,"sentiment":"neutral","sentiment_score":-0.0038710949011147022},{"text":"Okay.","start":943.765,"end":944.265,"sentiment":"neutral","sentiment_score":0.002372652292251587},{"text":"Mhmm.","start":946.085,"end":946.585,"sentiment":"neutral","sentiment_score":0.00234921183437109},{"text":"Mhmm.","start":955.84,"end":956.34,"sentiment":"neutral","sentiment_score":0.02142218127846718},{"text":"Oh, okay.","start":956.72003,"end":957.44,"sentiment":"neutral","sentiment_score":0.05584385246038437}],"sentiment":"neutral","sentiment_score":0.02232677590412398,"num_words":6,"start":943.525,"end":957.44},{"sentences":[{"text":"I see.","start":957.44,"end":958.0,"sentiment":"neutral","sentiment_score":0.021378991194069386},{"text":"Alright.","start":958.0,"end":958.4,"sentiment":"neutral","sentiment_score":0.026317624375224113},{"text":"I I...","start":958.4,"end":959.30005,"sentiment":"neutral","sentiment_score":0.004073588643223047},{"text":"No.","start":959.44,"end":959.56006,"sentiment":"neutral","sentiment_score":-0.07263951003551483},{"text":"I think I think I get what you mean.","start":959.56006,"end":961.22003,"sentiment":"neutral","sentiment_score":-0.07012572180893686}],"sentiment":"neutral","sentiment_score":-0.041769881484409174,"num_words":15,"start":957.44,"end":961.22003},{"sentences":[{"text":"Alright.","start":961.40497,"end":961.725,"sentiment":"neutral","sentiment_score":0.08801901340484619},{"text":"Cool.","start":961.725,"end":962.225,"sentiment":"neutral","sentiment_score":0.12733006477355957},{"text":"Yeah.","start":962.685,"end":962.845,"sentiment":"neutral","sentiment_score":0.02573509700596333},{"text":"Sorry.","start":962.845,"end":963.005,"sentiment":"neutral","sentiment_score":-0.015211302787065506},{"text":"It was a little bit confusing.","start":963.005,"end":964.46497,"sentiment":"neutral","sentiment_score":-0.07898365240544081}],"sentiment":"neutral","sentiment_score":-0.024802904203534128,"num_words":10,"start":961.40497,"end":964.46497},{"sentences":[{"text":"Yeah.","start":965.485,"end":965.985,"sentiment":"neutral","sentiment_score":-0.019018586724996567},{"text":"Yeah.","start":968.125,"end":968.605,"sentiment":"neutral","sentiment_score":-0.011533265933394432},{"text":"That is that.","start":968.605,"end":969.40497,"sentiment":"neutral","sentiment_score":-0.0022500958293676376},{"text":"Yeah.","start":969.40497,"end":969.90497,"sentiment":"neutral","sentiment_score":0.021864863112568855},{"text":"Yeah.","start":970.925,"end":971.425,"sentiment":"neutral","sentiment_score":0.03832799196243286}],"sentiment":"neutral","sentiment_score":0.003270102132643972,"num_words":7,"start":965.485,"end":971.425},{"sentences":[{"text":"Yeah.","start":971.645,"end":971.885,"sentiment":"neutral","sentiment_score":0.05891330912709236},{"text":"Then it makes sense.","start":971.885,"end":973.085,"sentiment":"neutral","sentiment_score":0.08338665030896664},{"text":"Cool.","start":973.085,"end":973.40497,"sentiment":"neutral","sentiment_score":0.28158873319625854},{"text":"Cool.","start":973.40497,"end":973.645,"sentiment":"neutral","sentiment_score":0.1789039671421051},{"text":"I I...","start":973.645,"end":974.045,"sentiment":"neutral","sentiment_score":0.04008781025186181}],"sentiment":"neutral","sentiment_score":0.10368091457833846,"num_words":9,"start":971.645,"end":974.045},{"sentences":[{"text":"I'll create an account.","start":974.045,"end":975.18,"sentiment":"neutral","sentiment_score":0.04321289714425802},{"text":"And and I just have another question, sir.","start":975.26,"end":977.44,"sentiment":"neutral","sentiment_score":0.024527734145522118},{"text":"If I...","start":977.58,"end":978.38,"sentiment":"neutral","sentiment_score":0.00343838962726295},{"text":"Is it is it an option to, like, freeze my my my membership for a while?","start":978.38,"end":985.76,"sentiment":"neutral","sentiment_score":0.0037636467022821307},{"text":"Because sometimes I might be on a holiday or or something like that, and I don't want to use the Wi Fi.","start":986.38,"end":992.245,"sentiment":"neutral","sentiment_score":-0.020219663412056187}],"sentiment":"neutral","sentiment_score":-0.0001666155160189821,"num_words":52,"start":974.045,"end":992.245},{"sentences":[{"text":"Or do do you still need to pay?","start":992.245,"end":994.005,"sentiment":"neutral","sentiment_score":-0.009847744717262685},{"text":"Or...","start":994.005,"end":994.505,"sentiment":"neutral","sentiment_score":-0.007925992831587791},{"text":"Okay.","start":1008.38,"end":1008.88,"sentiment":"neutral","sentiment_score":0.01127899345010519},{"text":"Yeah.","start":1009.82,"end":1010.14,"sentiment":"neutral","sentiment_score":0.0164322629570961},{"text":"Yeah.","start":1010.14,"end":1010.3,"sentiment":"neutral","sentiment_score":0.02201501652598381}],"sentiment":"neutral","sentiment_score":-0.003081806469708681,"num_words":12,"start":992.245,"end":1010.3},{"sentences":[{"text":"Yeah.","start":1010.3,"end":1010.8,"sentiment":"neutral","sentiment_score":0.026098616421222687},{"text":"Yeah.","start":1011.02,"end":1011.52,"sentiment":"neutral","sentiment_score":0.047591764479875565},{"text":"Yeah.","start":1011.74,"end":1011.9,"sentiment":"neutral","sentiment_score":0.0350523479282856},{"text":"I was I was having lunch.","start":1011.9,"end":1013.10004,"sentiment":"neutral","sentiment_score":0.016103894139329594},{"text":"Yeah.","start":1013.10004,"end":1013.60004,"sentiment":"neutral","sentiment_score":0.01066393032670021}],"sentiment":"neutral","sentiment_score":0.02160300239920616,"num_words":10,"start":1010.3,"end":1013.60004},{"sentences":[{"text":"Yeah.","start":1018.865,"end":1018.945,"sentiment":"neutral","sentiment_score":0.008086185902357101},{"text":"Yeah.","start":1018.945,"end":1019.025,"sentiment":"neutral","sentiment_score":0.009931370615959167},{"text":"Yeah.","start":1019.025,"end":1019.10504,"sentiment":"neutral","sentiment_score":0.0070664058439433575},{"text":"Yeah.","start":1019.10504,"end":1019.60504,"sentiment":"neutral","sentiment_score":0.005510031245648861},{"text":"Yeah.","start":1020.705,"end":1021.205,"sentiment":"neutral","sentiment_score":0.008623957633972168}],"sentiment":"neutral","sentiment_score":0.007843590248376131,"num_words":5,"start":1018.865,"end":1021.205},{"sentences":[{"text":"Yeah.","start":1022.745,"end":1023.245,"sentiment":"neutral","sentiment_score":-0.0032928409054875374},{"text":"Yeah.","start":1024.785,"end":1025.285,"sentiment":"neutral","sentiment_score":-0.007404395379126072},{"text":"Yeah.","start":1026.9451,"end":1027.105,"sentiment":"neutral","sentiment_score":0.04140040650963783},{"text":"Cool.","start":1027.105,"end":1027.585,"sentiment":"neutral","sentiment_score":0.3255561888217926},{"text":"Yeah.","start":1027.585,"end":1027.985,"sentiment":"positive","sentiment_score":0.33570241928100586}],"sentiment":"neutral","sentiment_score":0.13839235566556454,"num_words":5,"start":1022.745,"end":1027.985},{"sentences":[{"text":"Should be all good.","start":1027.985,"end":1028.965,"sentiment":"positive","sentiment_score":0.4647537022829056},{"text":"Alright.","start":1029.665,"end":1029.985,"sentiment":"neutral","sentiment_score":0.2947220504283905},{"text":"Cool.","start":1029.985,"end":1030.225,"sentiment":"neutral","sentiment_score":0.29035332798957825},{"text":"Thank...","start":1030.225,"end":1030.725,"sentiment":"neutral","sentiment_score":0.2420714944601059},{"text":"Alright.","start":1030.785,"end":1031.185,"sentiment":"neutral","sentiment_score":0.24737977981567383}],"sentiment":"positive","sentiment_score":0.36669268272817135,"num_words":8,"start":1027.985,"end":1031.185},{"sentences":[{"text":"Thank thank you so much.","start":1031.185,"end":1032.485,"sentiment":"positive","sentiment_score":0.4478099226951599},{"text":"Thank you so much for explaining.","start":1033.3401,"end":1035.2001,"sentiment":"neutral","sentiment_score":0.2756500318646431},{"text":"Yeah.","start":1035.9601,"end":1036.4601,"sentiment":"neutral","sentiment_score":0.20376622676849365},{"text":"Make sense.","start":1037.22,"end":1038.98,"sentiment":"neutral","sentiment_score":0.2029348760843277},{"text":"Oh, no.","start":1039.74,"end":1040.14,"sentiment":"neutral","sentiment_score":0.10246413946151733}],"sentiment":"neutral","sentiment_score":0.2942196289077401,"num_words":16,"start":1031.185,"end":1040.14},{"sentences":[{"text":"No.","start":1040.14,"end":1040.38,"sentiment":"neutral","sentiment_score":0.14430874586105347},{"text":"She should be all good.","start":1040.38,"end":1041.52,"sentiment":"positive","sentiment_score":0.36976011395454406},{"text":"Thank you.","start":1041.74,"end":1042.48,"sentiment":"positive","sentiment_score":0.36960814893245697},{"text":"Mhmm.","start":1049.975,"end":1050.475,"sentiment":"neutral","sentiment_score":0.1076650321483612},{"text":"K.","start":1051.575,"end":1051.895,"sentiment":"neutral","sentiment_score":0.1274240016937256}],"sentiment":"neutral","sentiment_score":0.2967414647340775,"num_words":10,"start":1040.14,"end":1051.895},{"sentences":[{"text":"Thank you.","start":1051.895,"end":1052.5549,"sentiment":"positive","sentiment_score":0.6630778610706329},{"text":"Alright.","start":1053.815,"end":1054.315,"sentiment":"positive","sentiment_score":0.5776873826980591},{"text":"You too.","start":1055.495,"end":1056.1549,"sentiment":"neutral","sentiment_score":0.08251116424798965}],"sentiment":"positive","sentiment_score":0.41377308666706086,"num_words":5,"start":1051.895,"end":1056.1549}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Hey. Hey. Hello. I just have a few questions because we we just really recently registered with Airtel, and, I did the, one year contract payment. And I heard you get, like, a one month free for, for the contract.\n\nAnd... But I didn't receive, like, the payment saying, like, oh, you... You're gonna pay for... Like, pretty much I get an invoice. Pretty much I get an an invoice to pay maybe this month.\n\nNothing, sir. I\n\nChannel 0: No\n\nChannel 1: need\n\nChannel 0: worries.\n\nChannel 1: to pay,\n\nChannel 0: I'll\n\nChannel 1: like,\n\nChannel 0: be more\n\nChannel 1: 70\n\nChannel 0: than\n\nChannel 1: 5. Yeah. I can provide you\n\nChannel 0: yeah.\n\nChannel 1: the invoice number, and, yeah, maybe you you you can check.\n\nChannel 0: Could you provide me your name, please, so that I can pull up your account?\n\nChannel 1: Sorry. The address or the invoice\n\nChannel 0: Your\n\nChannel 1: number?\n\nChannel 0: name, please.\n\nChannel 1: Name? Viet, v I\n\nChannel 0: Mhmm.\n\nChannel 1: e t.\n\nChannel 0: Oh, yes. Just give me one second. Let me just pull it up. Hold on, please. And how about the last name on the account, please?\n\nChannel 1: Neuwen, n g u y e n.\n\nChannel 0: Thank you so much, Phyget.\n\nChannel 1: Yep. Viet Neuwen.\n\nChannel 0: So already have, uh-huh, I've already have your account pulled up, and your concern\n\nChannel 1: Yep.\n\nChannel 0: is about...\n\nChannel 1: I I I I already logged in into the account.\n\nChannel 0: Okay.\n\nChannel 1: And... Yeah. It's it's just saying that I owe $76 to pay in the next four days. But I felt like we we get a free... For your first month, we don't need to pay anything.\n\nChannel 0: If I may ask when... Hold on. Are you a new customer? Yes.\n\nChannel 1: I do I do have another apartment. So I'm\n\nChannel 0: Oh,\n\nChannel 1: for two\n\nChannel 0: let me\n\nChannel 1: right\n\nChannel 0: just...\n\nChannel 1: now.\n\nChannel 0: Sorry. Let me just pull up that one. Okay? Just give me one second.\n\nChannel 1: Yeah.\n\nChannel 0: Hold\n\nChannel 1: Yeah.\n\nChannel 0: on,\n\nChannel 1: Yeah.\n\nChannel 0: please. And could you tell me the a... The email address associated on that address that you're calling from?\n\nChannel 1: Yep. Is it a Viet... So the email is Viet\n\nChannel 0: Mhmm.\n\nChannel 1: and then t h a n h\n\nChannel 0: Mhmm.\n\nChannel 1: 0120@gmail.com.\n\nChannel 0: Zero zero.\n\nChannel 1: Zero one two zero.\n\nChannel 0: It's routing me to, like, an old\n\nChannel 1: Which address?\n\nChannel 0: account, your 2025 account. Could you provide another email address? Because I just wanna make sure that I'll be pulling up the correct account since I'll... And\n\nChannel 1: Yeah.\n\nChannel 0: since you have, you know, multiple address. So which\n\nChannel 1: Yeah.\n\nChannel 0: email\n\nChannel 1: Because...\n\nChannel 0: address?\n\nChannel 1: Mhmm. I can I can provide you the address because I I? I'm currently paying for two for two\n\nChannel 0: Sure.\n\nChannel 1: properties.\n\nChannel 0: Sure. No worries. Could you provide me the address, please?\n\nChannel 1: Yeah. The address is 217\n\nChannel 0: Two one seven.\n\nChannel 1: slash\n\nChannel 0: Mhmm.\n\nChannel 1: 717 Merritt Street.\n\nChannel 0: Thank you so much. Just give me one second. I'll be putting you on hold, and then I'll get back to you, Vyat. Okay?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Thank\n\nChannel 1: Sure. Sure.\n\nChannel 0: you.\n\nChannel 1: Oh, shit. And how many miles?\n\nChannel 0: Hello there. Thank you so much for,\n\nChannel 1: Mhmm.\n\nChannel 0: patiently holding. I already have your account pulled up here, with, the address 21721 Meredith Street.\n\nChannel 1: Mhmm. Yeah.\n\nChannel 0: And, yeah, I can confirm that your... The invoice that you're seeing right now is $75.95. I checked also on your account, and the current promotion that you received when you applied for it or when you applied for the plan was a 15% discount for your first six months. So\n\nChannel 1: Mhmm. Wait. Is it?\n\nChannel 0: your...\n\nChannel 1: Mhmm.\n\nChannel 0: Yeah.\n\nChannel 1: So so there's no so there's no first free first month?\n\nChannel 0: Yeah. Our promotion for our first first month was... I mean, who had ended, and we are now following the 15% discount for six months instead.\n\nChannel 1: Oh, okay. So so is the... Is this discount at $10? Is it? 10...\n\nChannel 0: Yeah. It's 15% discount for from your...\n\nChannel 1: 30%?\n\nChannel 0: Yeah. 15%.\n\nChannel 1: 16%.\n\nChannel 0: Fifteen percent.\n\nChannel 1: 15\n\nChannel 0: No. No. No.\n\nChannel 1: percent.\n\nChannel 0: Yeah. Yeah. 15%. Yes.\n\nChannel 1: Alright.\n\nChannel 0: So the invoice that you're seeing is from... It's covering September\n\nChannel 1: Yeah.\n\nChannel 0: '28 to... Let me... Yeah. September 28 to October 31.\n\nChannel 1: Because I see the price for... Because my plan right now is the Super Network 50 slash 2070 plan, and that one\n\nChannel 0: Mhmm.\n\nChannel 1: is $72. Is it? Or that $72 is after discount?\n\nChannel 0: It's before GST. So if you\n\nChannel 1: Before\n\nChannel 0: are\n\nChannel 1: GST?\n\nChannel 0: currently...\n\nChannel 1: Mhmm.\n\nChannel 0: Yeah. Let me walk you through on our...\n\nChannel 1: The invoice? Yeah.\n\nChannel 0: Or on your invoice. Yes.\n\nChannel 1: Mhmm.\n\nChannel 0: If you go through the fourth page of your invoice...\n\nChannel 1: Yeah. Uh-huh.\n\nChannel 0: A fourth page. Okay. So there, you'll see the price for September 28 to October\n\nChannel 1: Oh, yeah.\n\nChannel 0: 30\n\nChannel 1: That's...\n\nChannel 0: one\n\nChannel 1: Mhmm.\n\nChannel 0: without GST. And then after\n\nChannel 1: Mhmm.\n\nChannel 0: GST, it's $87.94\n\nChannel 1: Okay.\n\nChannel 0: plus with a 15% discount, which is also deducted for $11.99.\n\nChannel 1: Alright. Is it is it okay if I change the plan to a different one or or I can do it myself?\n\nChannel 0: Would you... I mean, are you planning to to upgrade with your plan?\n\nChannel 1: Because because on my on my other apartment, I used, like, a different plan. And that plan is, like... I think it's it's pretty good for me, and\n\nChannel 0: Mhmm.\n\nChannel 1: the price is a little bit less.\n\nChannel 0: Oh, okay.\n\nChannel 1: It's... I I I... I'll tell you the name of the plan. Yeah. The\n\nChannel 0: Sure.\n\nChannel 1: name is... Yeah. The name is Supercom Fiber 50 slash 20 MBPS.\n\nChannel 0: This is your current plan right now, Vyat. Just give me one moment. Okay? Hold on.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Just give me one second. This is your current plan, yet for fifth... 50. So that's\n\nChannel 1: Mhmm.\n\nChannel 0: $79.95 per month. It just so happened that it was more than $79.95 because of your prorated invoice from September 28 to September 30.\n\nChannel 1: Mhmm. Wait. Are you are you... Because because I do have another apartment. I can provide you the address, and I want to...\n\nI want this apartment using the same plan\n\nChannel 0: Sure.\n\nChannel 1: with the other one. Yeah. Because...\n\nChannel 0: Sure. Sure.\n\nChannel 1: Yeah.\n\nChannel 0: No worries.\n\nChannel 1: Because that one is only, like, $72 something.\n\nChannel 0: Sure. How about the phone number associated on that account?\n\nChannel 1: It's... I think it's also the same. Is is it just\n\nChannel 0: Oh,\n\nChannel 1: the same?\n\nChannel 0: oh, okay. I guess the address, please?\n\nChannel 1: It's 120.333 Slash\n\nChannel 0: One\n\nChannel 1: 19.\n\nChannel 0: 210.\n\nChannel 1: Mhmm. 19\n\nChannel 0: Thank\n\nChannel 1: Meredith\n\nChannel 0: you so...\n\nChannel 1: Street.\n\nChannel 0: Okay. Got it. I already have your... The account pulled up as well.\n\nChannel 1: Would would this one be cheaper or is it same thing?\n\nChannel 0: It's actually the same yet. It has the same plan, four fifty MBBS, with the standard price, $79.95.\n\nChannel 1: Mhmm.\n\nChannel 0: Yes.\n\nChannel 1: Right.\n\nChannel 0: It's the same. So here's what happened. You might be seeing a, you know, different prices, but everything's good here. It just so... It just happened because there was, you know, remaining days from September, which is\n\nChannel 1: Mhmm.\n\nChannel 0: September 28 to September 30. That's why it it was... Oops. Ashley? Oh, hold on.\n\nOh, hold on. Okay. Could you go back, please, from the invoice earlier?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Because\n\nChannel 1: From the 02/17.\n\nChannel 0: this... Yeah. This actually covers the amount of $79. Okay.\n\nChannel 1: Yeah. This one starting is, like, 7... 79. And on the planet, I always see, like, 72. So...\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: So for this one, yeah, because it was starting from September 28 to October 31. But on your next month, it's going to be $79.95 for for the standard price minus the 15% discount. So let's compute that. Let's do the math. If we do the math, that's $79.95.\n\nBack here. $79.95 cents plus 15%. Hold on. Sorry. So your ex...\n\nWith your next invoice will... I mean, for November, which covers November one to thirty, is\n\nChannel 1: Mhmm.\n\nChannel 0: $67.96. That's already a 15% discount. So that will continue until... Let me check.\n\nChannel 1: 67, is that including GST or without\n\nChannel 0: Yes.\n\nChannel 1: GST? Including\n\nChannel 0: Yeah. It's installing the GST. Yeah. Yeah.\n\nChannel 1: rent. So I just need to pay 75 for this month, and next month is, like, a different\n\nChannel 0: With 15... Yes. That's correct. So your discount end date, your discount start date is to... I mean, this October and will run for six months, which will gonna be until\n\nChannel 1: price?\n\nChannel 0: March of thirty first.\n\nChannel 1: Wait. So... Sorry. So this current invoice, I'm paying for September. Right?\n\nChannel 0: September 28. September\n\nChannel 1: Twenty eight.\n\nChannel 0: twenty eighth to October 31.\n\nChannel 1: Thirty first. Okay.\n\nChannel 0: Twenty fur... October 31.\n\nChannel 1: Okay.\n\nChannel 0: And\n\nChannel 1: So\n\nChannel 0: then\n\nChannel 1: after\n\nChannel 0: by\n\nChannel 1: this\n\nChannel 0: next\n\nChannel 1: month,\n\nChannel 0: month...\n\nChannel 1: do I still\n\nChannel 0: Mhmm.\n\nChannel 1: got, like, five months of discount or six months?\n\nChannel 0: So five months because the\n\nChannel 1: Five\n\nChannel 0: fifteen\n\nChannel 1: months.\n\nChannel 0: percent discount started this month, October.\n\nChannel 1: Sorry. So so I I didn't quite catch it. So is it because of the price update starting next month or or something like that that I get charged higher... A little bit higher than this month?\n\nChannel 0: Actually, no. It's the same price. We have the same price from Supa Network for $79.95. Yeah. We actually have price increase for some network, but with Supa and your current LAN, which is the 50 Mbps, our previous and current price is actually saying for $79.95.\n\nChannel 1: Right.\n\nChannel 0: So it could be... Since this is just system generated, it could be because hold on. It could be the exclusion price. It could be because the, you you know, the dates from '28 to '30.\n\nChannel 1: Yeah. Cool.\n\nChannel 0: Right. But for next month, this will only cover November one to thirty with the standard price $79.95 with less 15% discount until March.\n\nChannel 1: Not too much. Yeah.\n\nChannel 0: Yes.\n\nChannel 1: And... Oh, I I I just have another question. So did you say the plan from my other apartment will change price\n\nChannel 0: No. It's\n\nChannel 1: or something\n\nChannel 0: it's\n\nChannel 1: like that?\n\nChannel 0: the\n\nChannel 1: Or...\n\nChannel 0: same. No.\n\nChannel 1: Because\n\nChannel 0: No. No. It's\n\nChannel 1: this one...\n\nChannel 0: the\n\nChannel 1: This...\n\nChannel 0: same.\n\nChannel 1: The other one is, like, $9 cheaper. So I I could change to that one because that that already fit my my needs\n\nChannel 0: Mhmm.\n\nChannel 1: and\n\nChannel 0: It's\n\nChannel 1: everything.\n\nChannel 0: actually the same. Yes. It's the same price for $79.95 for 50 MBBS. So the additional amount that you're currently seeing is from the date '28 to '30 because your billing start date is September 28.\n\nChannel 1: Okay.\n\nChannel 0: Hold on. No. I'm... I was looking for... I mean, yeah, September 28 to September 30.\n\nSo since it's almost end of month and we all... We send invoices every first of the month,\n\nChannel 1: Mhmm.\n\nChannel 0: You weren't... You did not receive a... An invoice September 1 because your plan started September 28. So,\n\nChannel 1: Mhmm. Sorry. It's a few more days extra.\n\nChannel 0: yeah,\n\nChannel 1: Is it is\n\nChannel 0: few\n\nChannel 1: it...\n\nChannel 0: more\n\nChannel 1: Is that\n\nChannel 0: days.\n\nChannel 1: what you mean?\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. That's what I mean. Yeah. So that's\n\nChannel 1: Mhmm. Okay.\n\nChannel 0: 09/28/2930\n\nChannel 1: Mhmm.\n\nChannel 0: was also included on the October invoice. So that's why you are seeing more than the standard price for 79\n\nChannel 1: Mhmm.\n\nChannel 0: dollars and 95\n\nChannel 1: Oh, okay.\n\nChannel 0: cents.\n\nChannel 1: I see. Alright. I I... No. I think I think I get what you mean.\n\nAlright. Cool. Yeah. Sorry. It\n\nChannel 0: Right.\n\nChannel 1: was\n\nChannel 0: So...\n\nChannel 1: a little\n\nChannel 0: But...\n\nChannel 1: bit confusing.\n\nChannel 0: No. No. You're\n\nChannel 1: Yeah.\n\nChannel 0: fine. I I I guess it was me who's, you\n\nChannel 1: Yeah.\n\nChannel 0: know, giving\n\nChannel 1: That is that. Yeah. Yeah. Yeah. Then it makes sense.\n\nCool. Cool. I\n\nChannel 0: mhmm.\n\nChannel 1: I... I'll create an account. And and I just have another question, sir. If I... Is it is it an option to, like, freeze my my my membership\n\nChannel 0: Hello?\n\nChannel 1: for a while? Because sometimes I might be on a holiday or or something like that, and\n\nChannel 0: I\n\nChannel 1: I\n\nChannel 0: know.\n\nChannel 1: don't want to\n\nChannel 0: Right?\n\nChannel 1: use the Wi Fi. Or do do you still\n\nChannel 0: Yeah.\n\nChannel 1: need to pay? Or...\n\nChannel 0: Well, well, it's I really understand. However, for your service to be continued that your service will, should remain active to the network billing. So that's\n\nChannel 1: Okay.\n\nChannel 0: how, you know, because\n\nChannel 1: Yeah.\n\nChannel 0: that's how\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: subscription\n\nChannel 1: Yeah.\n\nChannel 0: works.\n\nChannel 1: Yeah. I\n\nChannel 0: It's it's\n\nChannel 1: was\n\nChannel 0: it's\n\nChannel 1: I was having\n\nChannel 0: a subscription\n\nChannel 1: lunch. Yeah.\n\nChannel 0: and, you know, I... Well, I'm also a customer, so\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: I\n\nChannel 1: Yeah.\n\nChannel 0: know\n\nChannel 1: Yeah.\n\nChannel 0: how it feels. Sometimes\n\nChannel 1: Yeah.\n\nChannel 0: I am subscribed to the, you know, Netflix.\n\nChannel 1: Yeah.\n\nChannel 0: However, I'm not using it,\n\nChannel 1: Yeah.\n\nChannel 0: but I still get to pay for it, you know, that\n\nChannel 1: Yeah. Cool.\n\nChannel 0: stuff.\n\nChannel 1: Yeah. Should be all good. Alright. Cool. Thank...\n\nAlright. Thank thank you so much.\n\nChannel 0: No\n\nChannel 1: Thank\n\nChannel 0: worries.\n\nChannel 1: you so much for explaining. Yeah.\n\nChannel 0: No worries. You're fine.\n\nChannel 1: Make\n\nChannel 0: Anything else I\n\nChannel 1: sense.\n\nChannel 0: can help you with?\n\nChannel 1: Oh, no. No. She should be all good. Thank you.\n\nChannel 0: Thank you so much. If you have further assistance regarding with your network or service, most especially on your account, please don't hesitate to call us, and we'll be more than\n\nChannel 1: Mhmm.\n\nChannel 0: happy to assist you.\n\nChannel 1: K. Thank you.\n\nChannel 0: Thank you so much. Enjoy\n\nChannel 1: Alright.\n\nChannel 0: your vacation. Goodbye for now.\n\nChannel 1: You too.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.68,"end":2.96,"sentiment":"positive","sentiment_score":0.5987640023231506},{"text":"My name is Mary.","start":2.96,"end":3.9199998,"sentiment":"positive","sentiment_score":0.48393022269010544},{"text":"May I have your name, please?","start":3.9199998,"end":5.14,"sentiment":"neutral","sentiment_score":0.30842047929763794}],"sentiment":"positive","sentiment_score":0.45200425187746684,"channel":0,"num_words":15,"start":1.68,"end":5.14},{"sentences":[{"text":"Hey.","start":5.6,"end":5.92,"sentiment":"neutral","sentiment_score":0.04763345420360565},{"text":"Hey.","start":5.92,"end":6.16,"sentiment":"neutral","sentiment_score":0.0346866175532341},{"text":"Hello.","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.02439764142036438},{"text":"I just have a few questions because we we just really recently registered with Airtel, and, I did the, one year contract 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explaining.","start":1033.5,"end":1035.2001,"sentiment":"neutral","sentiment_score":0.31070573925971984},{"text":"Yeah.","start":1035.9601,"end":1036.4601,"sentiment":"neutral","sentiment_score":0.20376622676849365}],"sentiment":"neutral","sentiment_score":0.2928824871778488,"channel":1,"num_words":6,"start":1033.5,"end":1036.4601},{"sentences":[{"text":"No worries.","start":1036.205,"end":1036.925,"sentiment":"neutral","sentiment_score":0.19780873507261276},{"text":"You're fine.","start":1036.925,"end":1037.665,"sentiment":"neutral","sentiment_score":0.25576014816761017}],"sentiment":"neutral","sentiment_score":0.22678444162011147,"channel":0,"num_words":4,"start":1036.205,"end":1037.665},{"sentences":[{"text":"Make","start":1037.22,"end":1037.72,"sentiment":"neutral","sentiment_score":0.2281404584646225}],"sentiment":"neutral","sentiment_score":0.2281404584646225,"channel":1,"num_words":1,"start":1037.22,"end":1037.72},{"sentences":[{"text":"Anything else I","start":1037.725,"end":1038.525,"sentiment":"neutral","sentiment_score":0.19496225317319235}],"sentiment":"neutral","sentiment_score":0.19496225317319235,"channel":0,"num_words":3,"start":1037.725,"end":1038.525},{"sentences":[{"text":"sense.","start":1038.48,"end":1038.98,"sentiment":"neutral","sentiment_score":0.1777292937040329}],"sentiment":"neutral","sentiment_score":0.1777292937040329,"channel":1,"num_words":1,"start":1038.48,"end":1038.98},{"sentences":[{"text":"can help you with?","start":1038.525,"end":1039.505,"sentiment":"neutral","sentiment_score":0.15538904815912247}],"sentiment":"neutral","sentiment_score":0.15538904815912247,"channel":0,"num_words":4,"start":1038.525,"end":1039.505},{"sentences":[{"text":"Oh, no.","start":1039.74,"end":1040.14,"sentiment":"neutral","sentiment_score":0.10246413946151733},{"text":"No.","start":1040.14,"end":1040.38,"sentiment":"neutral","sentiment_score":0.14430874586105347},{"text":"She should be all good.","start":1040.38,"end":1041.52,"sentiment":"positive","sentiment_score":0.36976011395454406},{"text":"Thank you.","start":1041.74,"end":1042.48,"sentiment":"positive","sentiment_score":0.36960814893245697}],"sentiment":"neutral","sentiment_score":0.29372538924217223,"channel":1,"num_words":10,"start":1039.74,"end":1042.48},{"sentences":[{"text":"Thank you so much.","start":1042.04,"end":1043.0,"sentiment":"positive","sentiment_score":0.8121410310268402},{"text":"If you have further assistance regarding with your network or service, most especially on your account, please don't hesitate to call us, and we'll be more than","start":1043.0,"end":1050.0529,"sentiment":"neutral","sentiment_score":0.13634073541120248}],"sentiment":"neutral","sentiment_score":0.22354077355515573,"channel":0,"num_words":31,"start":1042.04,"end":1050.0529},{"sentences":[{"text":"Mhmm.","start":1049.975,"end":1050.475,"sentiment":"neutral","sentiment_score":0.1076650321483612}],"sentiment":"neutral","sentiment_score":0.1076650321483612,"channel":1,"num_words":1,"start":1049.975,"end":1050.475},{"sentences":[{"text":"happy to assist you.","start":1050.0529,"end":1051.4329,"sentiment":"positive","sentiment_score":0.46695949137210846}],"sentiment":"positive","sentiment_score":0.46695949137210846,"channel":0,"num_words":4,"start":1050.0529,"end":1051.4329},{"sentences":[{"text":"K.","start":1051.575,"end":1051.895,"sentiment":"neutral","sentiment_score":0.1274240016937256},{"text":"Thank you.","start":1051.895,"end":1052.5549,"sentiment":"positive","sentiment_score":0.6630778610706329}],"sentiment":"positive","sentiment_score":0.4845265746116638,"channel":1,"num_words":3,"start":1051.575,"end":1052.5549},{"sentences":[{"text":"Thank you so much.","start":1052.9329,"end":1053.8129,"sentiment":"positive","sentiment_score":0.7522759437561035},{"text":"Enjoy","start":1053.8129,"end":1054.1329,"sentiment":"positive","sentiment_score":0.6872570514678955}],"sentiment":"positive","sentiment_score":0.739272165298462,"channel":0,"num_words":5,"start":1052.9329,"end":1054.1329},{"sentences":[{"text":"Alright.","start":1053.815,"end":1054.315,"sentiment":"positive","sentiment_score":0.5776873826980591}],"sentiment":"positive","sentiment_score":0.5776873826980591,"channel":1,"num_words":1,"start":1053.815,"end":1054.315},{"sentences":[{"text":"your vacation.","start":1054.1329,"end":1054.793,"sentiment":"positive","sentiment_score":0.6644610166549683},{"text":"Goodbye for now.","start":1054.8529,"end":1055.913,"sentiment":"neutral","sentiment_score":0.2470875879128774}],"sentiment":"positive","sentiment_score":0.41403695940971375,"channel":0,"num_words":5,"start":1054.1329,"end":1055.913},{"sentences":[{"text":"You too.","start":1055.495,"end":1056.1549,"sentiment":"neutral","sentiment_score":0.08251116424798965}],"sentiment":"neutral","sentiment_score":0.08251116424798965,"channel":1,"num_words":2,"start":1055.495,"end":1056.1549}]},"summary":{"result":"success","short":"The customer is calling about a free one month free contract that they have not received. The agent confirms their account information and explains their plan and discount. The customer is confused about a discount and asks for clarification, but the agent explains it is for the first six months of the plan and provides details on fees and discounts. The agent explains that the discount is based on the customer's next invoice and the current price, and provides information on upgrading their plan and membership. The agent offers assistance with the account and reminds the customer to call if needed."},"intents":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary. May I have your name, please? Hey.","start_word":1,"end_word":16,"intents":[{"intent":"Provide name","confidence_score":0.27015018}]},{"text":"I just have a few questions because we we just really recently registered with Airtel, and, I did the, one year contract payment. And I heard you get, like, a one month free for, for the contract. And... But I didn't receive, like, the payment saying, like, oh, you... You're gonna pay for... Like, pretty much I get an invoice. Pretty much I get an an invoice to pay maybe this month.","start_word":18,"end_word":89,"intents":[{"intent":"Request payment","confidence_score":0.14937644}]},{"text":"I can provide you yeah. the invoice number, and, yeah, maybe you you you can check.","start_word":106,"end_word":121,"intents":[{"intent":"Provide invoice number","confidence_score":0.2627813}]},{"text":"Could you provide me your name, please, so that I can pull up your account? Sorry.","start_word":122,"end_word":137,"intents":[{"intent":"Collect customer information","confidence_score":0.001769499}]},{"text":"It's it's just saying that I owe $76 to pay in the next four days. But I felt like we we get a free... For your first month, we don't need to pay anything. If I may ask when... Hold on.","start_word":225,"end_word":265,"intents":[{"intent":"Notify of non-payment","confidence_score":3.0137176e-7}]},{"text":"Could you provide me the address, please? Yeah.","start_word":427,"end_word":434,"intents":[{"intent":"Confirm address","confidence_score":0.10252803},{"intent":"Confirm address","confidence_score":0.17086487}]},{"text":"And how many miles? Hello there.","start_word":479,"end_word":484,"intents":[{"intent":"Confirm balance","confidence_score":0.013098784}]},{"text":"I checked also on your account, and the current promotion that you received when you applied for it or when you applied for the plan was a 15% discount for your first six months. So Mhmm.","start_word":525,"end_word":560,"intents":[{"intent":"Check account","confidence_score":0.37786543}]},{"text":"I checked also on your account, and the current promotion that you received when you applied for it or when you applied for the plan was a 15% discount for your first six months. So Mhmm. Wait.","start_word":525,"end_word":561,"intents":[{"intent":"Apply for discount","confidence_score":0.002467422}]},{"text":"Our promotion for our first first month was... I mean, who had ended, and we are now following the 15% discount for six months instead. Oh, okay.","start_word":580,"end_word":606,"intents":[{"intent":"Request discount","confidence_score":0.0057098637}]},{"text":"$79.95 per month. It just so happened that it was more than $79.95 because of your prorated invoice from September 28 to September 30.","start_word":913,"end_word":936,"intents":[{"intent":"Request pricing information","confidence_score":0.0053603617}]},{"text":"So for this one, yeah, because it was starting from September 28 to October 31. But on your next month, it's going to be $79.95 for for the standard price minus the 15% discount. So let's compute that.","start_word":1180,"end_word":1217,"intents":[{"intent":"Calculate discount rate","confidence_score":0.052548863}]},{"text":"So did you say the plan from my other apartment will change price No.","start_word":1570,"end_word":1583,"intents":[{"intent":"Change pricing plan","confidence_score":0.015324447}]},{"text":"Make Anything else I sense. can help you with?","start_word":2037,"end_word":2045,"intents":[{"intent":"Provide assistance","confidence_score":0.0069167535}]},{"text":"can help you with?","start_word":2042,"end_word":2045,"intents":[{"intent":"Seek help","confidence_score":0.0000032691228}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.5454180240631104},{"text":"May I have your name, please? Hey. Hey. Hello. I just have a few questions because we we just really recently registered with Airtel, and, I did the, one year contract payment. And I heard you get, like, a one month free for, for the contract. And... But I didn't receive, like, the payment saying, like, oh, you... You're gonna pay for... Like, pretty much I get an invoice. Pretty much I get an an invoice to pay maybe this month. Nothing, sir. I No need worries. to pay, I'll like, be more 70 than 5. Yeah. I can provide you yeah. the invoice number, and, yeah, maybe you you you can check. Could you provide me your name, please, so that I can pull up your account? Sorry. The address or the invoice Your number? name, please. Name? Viet, v I Mhmm. e t. Oh, yes. Just give me one second. Let me just pull it up. Hold on, please. And how about the last name on the account, please? Neuwen, n g u y e n.","start_word":9,"end_word":186,"sentiment":"neutral","sentiment_score":0.0017193376552313566},{"text":"Thank you so much, Phyget.","start_word":187,"end_word":191,"sentiment":"positive","sentiment_score":0.479284405708313},{"text":"Yep. Viet Neuwen. So already have, uh-huh, I've already have your account pulled up, and your concern Yep. is about... I I I I already logged in into the account. Okay. And... Yeah. It's it's just saying that I owe $76 to pay in the next four days. But I felt like we we get a free... For your first month, we don't need to pay anything. If I may ask when... Hold on. Are you a new customer? Yes. I do I do have another apartment. So I'm Oh, for two let me right just... now. Sorry. Let me just pull up that one. Okay? Just give me one second. Yeah. Hold Yeah. on, Yeah. please. And could you tell me the a... The email address associated on that address that you're calling from? Yep. Is it a Viet... So the email is Viet Mhmm. and then t h a n h Mhmm. 0120@gmail.com. Zero zero. Zero one two zero. It's routing me to, like, an old Which address? account, your 2025 account. Could you provide another email address? Because I just wanna make sure that I'll be pulling up the correct account since I'll... And Yeah. since you have, you know, multiple address. So which Yeah. email Because... address? Mhmm. I can I can provide you the address because I I? I'm currently paying for two for two Sure. properties. Sure. No worries. Could you provide me the address, please? Yeah. The address is 217 Two one seven. slash Mhmm. 717 Merritt Street.","start_word":192,"end_word":446,"sentiment":"neutral","sentiment_score":-0.00545072535819867},{"text":"Thank you so much.","start_word":447,"end_word":450,"sentiment":"positive","sentiment_score":0.5939233899116516},{"text":"Just give me one second. I'll be putting you on hold, and then I'll get back to you, Vyat. Okay? Yeah. Yeah. Thank Sure. Sure. you. Oh, shit. And how many miles? Hello there.","start_word":451,"end_word":484,"sentiment":"neutral","sentiment_score":0.05341476947069168},{"text":"Thank you so much for, Mhmm.","start_word":485,"end_word":490,"sentiment":"positive","sentiment_score":0.4415462017059326},{"text":"patiently holding. I already have your account pulled up here, with, the address 21721 Meredith Street. Mhmm. Yeah. And, yeah, I can confirm that your... The invoice that you're seeing right now is $75.95. I checked also on your account, and the current promotion that you received when you applied for it or when you applied for the plan was a 15% discount for your first six months. So Mhmm. Wait. Is it? your... Mhmm. Yeah. So so there's no so there's no first free first month? Yeah. Our promotion for our first first month was... I mean, who had ended, and we are now following the 15% discount for six months instead. Oh, okay. So so is the... Is this discount at $10? Is it? 10... Yeah. It's 15% discount for from your... 30%? Yeah. 15%. 16%. Fifteen percent. 15 No. No. No. percent. Yeah. Yeah. 15%. Yes. Alright. So the invoice that you're seeing is from... It's covering September Yeah. '28 to... Let me... Yeah. September 28 to October 31. Because I see the price for... Because my plan right now is the Super Network 50 slash 2070 plan, and that one Mhmm. is $72. Is it? Or that $72 is after discount? It's before GST. So if you Before are GST? currently... Mhmm. Yeah. Let me walk you through on our... The invoice? Yeah. Or on your invoice. Yes. Mhmm. If you go through the fourth page of your invoice... Yeah. Uh-huh. A fourth page. Okay. So there, you'll see the price for September 28 to October Oh, yeah. 30 That's... one Mhmm. without GST. And then after Mhmm. GST, it's $87.94 Okay. plus with a 15% discount, which is also deducted for $11.99. Alright. Is it is it okay if I change the plan to a different one or or I can do it myself? Would you... I mean, are you planning to to upgrade with your plan? Because because on my on my other apartment, I used, like, a different plan. And that plan is, like... I think it's it's pretty good for me, and Mhmm. the price is a little bit less. Oh, okay. It's... I I I... I'll tell you the name of the plan. Yeah. The Sure. name is... Yeah. The name is Supercom Fiber 50 slash 20 MBPS. This is your current plan right now, Vyat. Just give me one moment. Okay? Hold on. Yeah. Yeah. Just give me one second. This is your current plan, yet for fifth... 50. So that's Mhmm. $79.95 per month. It just so happened that it was more than $79.95 because of your prorated invoice from September 28 to September 30. Mhmm. Wait. Are you are you... Because because I do have another apartment. I can provide you the address, and I want to... I want this apartment using the same plan Sure. with the other one. Yeah. Because... Sure. Sure. Yeah. No worries. Because that one is only, like, $72 something. Sure. How about the phone number associated on that account? It's... I think it's also the same. Is is it just Oh, the same? oh, okay. I guess the address, please? It's 120.333 Slash One 19. 210. Mhmm. 19 Thank Meredith you so... Street. Okay. Got it. I already have your... The account pulled up as well. Would would this one be cheaper or is it same thing? It's actually the same yet. It has the same plan, four fifty MBBS, with the standard price, $79.95. Mhmm. Yes. Right. It's the same. So here's what happened. You might be seeing a, you know, different prices, but everything's good here. It just so... It just happened because there was, you know, remaining days from September, which is Mhmm. September 28 to September 30. That's why it it was... Oops. Ashley? Oh, hold on. Oh, hold on. Okay. Could you go back, please, from the invoice earlier? Yeah. Yeah. Because From the 02/17. this... Yeah. This actually covers the amount of $79. Okay. Yeah. This one starting is, like, 7... 79. And on the planet, I always see, like, 72. So... Yeah. Yeah. Yeah. So for this one, yeah, because it was starting from September 28 to October 31. But on your next month, it's going to be $79.95 for for the standard price minus the 15% discount. So let's compute that. Let's do the math. If we do the math, that's $79.95. Back here. $79.95 cents plus 15%. Hold on. Sorry. So your ex... With your next invoice will... I mean, for November, which covers November one to thirty, is Mhmm. $67.96. That's already a 15% discount. So that will continue until... Let me check. 67, is that including GST or without Yes. GST? Including Yeah. It's installing the GST. Yeah. Yeah. rent. So I just need to pay 75 for this month, and next month is, like, a different With 15... Yes. That's correct. So your discount end date, your discount start date is to... I mean, this October and will run for six months, which will gonna be until price? March of thirty first. Wait. So... Sorry. So this current invoice, I'm paying for September. Right? September 28. September Twenty eight. twenty eighth to October 31. Thirty first. Okay. Twenty fur... October 31. Okay. And So then after by this next month, month... do I still Mhmm. got, like, five months of discount or six months? So five months because the Five fifteen months. percent discount started this month, October. Sorry.","start_word":491,"end_word":1409,"sentiment":"neutral","sentiment_score":0.03437646631033882},{"text":"So so I I didn't quite catch it. So is it because of the price update starting next month or or something like that that I get charged higher... A little bit higher than this month?","start_word":1410,"end_word":1445,"sentiment":"negative","sentiment_score":-0.35330328345298767},{"text":"Actually, no. It's the same price. We have the same price from Supa Network for $79.95. Yeah. We actually have price increase for some network, but with Supa and your current LAN, which is the 50 Mbps, our previous and current price is actually saying for $79.95. So Right. it could be... Since this is just system generated, it could be because hold on. It could be the exclusion price. It could be because the, you you know, the dates from '28 to '30. Yeah. Cool. Right. But for next month, this will only cover November one to thirty with the standard price $79.95 with less 15% discount until March. Not too much. Yeah. Yes. And... Oh, I I I just have another question. So did you say the plan from my other apartment will change price No. It's or something it's like that? the Or... same. No. Because No. No. It's this one... the This... same. The other one is, like, $9 cheaper. So I I could change to that one because that that already fit my my needs Mhmm. and It's everything. actually the same. Yes. It's the same price for $79.95 for 50 MBBS. So the additional amount that you're currently seeing is from the date '28 to '30 because your billing start date is September 28. Okay. Hold on. No. I'm... I was looking for... I mean, yeah, September 28 to September 30. So since it's almost end of month and we all... We send invoices every first of the month, Mhmm. You weren't... You did not receive a... An invoice September 1 because your plan started September 28. So, Mhmm. Sorry. It's a few more days extra. yeah, Is it is few it... more Is that days. what you mean? Yeah. Okay. Yeah. That's what I mean. Yeah. So that's Mhmm. Okay. 09/28/2930 Mhmm. was also included on the October invoice. So that's why you are seeing more than the standard price for 79 Mhmm. dollars and 95 Oh, okay. cents. I see. Alright. I I... No. I think I think I get what you mean. Alright. Cool. Yeah. Sorry. It Right. was So... a little But... bit confusing. No. No. You're Yeah. fine. I I I guess it was me who's, you Yeah. know, giving That is that. Yeah. Yeah. Yeah. Then it makes sense. Cool. Cool. I mhmm. I... I'll create an account. And and I just have another question, sir. If I... Is it is it an option to, like, freeze my my my membership Hello? for a while? Because sometimes I might be on a holiday or or something like that, and I I know. don't want to Right? use the Wi Fi. Or do do you still Yeah. need to pay? Or... Well, well, it's I really understand. However, for your service to be continued that your service will, should remain active to the network billing. So that's Okay. how, you know, because Yeah. that's how Yeah. Yeah. subscription Yeah. works. Yeah. I It's it's was it's I was having a subscription lunch. Yeah. and, you know, I... Well, I'm also a customer, so Yeah. Yeah. I Yeah. know Yeah. how it feels. Sometimes Yeah. I am subscribed to the, you know, Netflix. Yeah. However, I'm not using it, Yeah. but I still get to pay for it, you know, that Yeah. Cool. stuff.","start_word":1446,"end_word":2009,"sentiment":"neutral","sentiment_score":-0.030276734342283392},{"text":"Yeah. Should be all good.","start_word":2010,"end_word":2014,"sentiment":"positive","sentiment_score":0.4237721860408783},{"text":"Alright. Cool. Thank... Alright.","start_word":2015,"end_word":2018,"sentiment":"neutral","sentiment_score":0.26911550760269165},{"text":"Thank thank you so much.","start_word":2019,"end_word":2023,"sentiment":"positive","sentiment_score":0.4489890933036804},{"text":"No Thank worries. you so much for explaining. Yeah. No worries. You're fine. Make Anything else I sense. can help you with? Oh, no. No.","start_word":2024,"end_word":2048,"sentiment":"neutral","sentiment_score":0.20136630535125732},{"text":"She should be all good. Thank you. Thank you so much.","start_word":2049,"end_word":2059,"sentiment":"positive","sentiment_score":0.5358631285754117},{"text":"If you have further assistance regarding with your network or service, most especially on your account, please don't hesitate to call us, and we'll be more than Mhmm.","start_word":2060,"end_word":2087,"sentiment":"neutral","sentiment_score":0.13055342435836792},{"text":"happy to assist you.","start_word":2088,"end_word":2091,"sentiment":"positive","sentiment_score":0.4456295073032379},{"text":"K.","start_word":2092,"end_word":2092,"sentiment":"neutral","sentiment_score":0.1274240016937256},{"text":"Thank you. Thank you so much. Enjoy Alright. your vacation.","start_word":2093,"end_word":2102,"sentiment":"positive","sentiment_score":0.6771633625030518},{"text":"Goodbye for now. You too.","start_word":2103,"end_word":2107,"sentiment":"neutral","sentiment_score":0.2496185600757599}],"average":{"sentiment":"neutral","sentiment_score":0.022456495496961805}}}}