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This is Sharon. Okay. Is it what what's it regarding? K. Alright. So is it something that we're already dealing with with you, or are you looking are you is are you looking for is it a a sales call? Or okay. It's not available just now. Can I take your company name, Andrew, and see if I can get somebody to give you a call? Vigilance AI? And you and you with Andrew. Yes? Oh, Vigilance dot a I. Right. Okay. Sorry. Vigilance dot a I, and it's Andrew. What is this the best number for them to contact you on? The number on the screen here. So 0391 912 1 912 13712. Is that correct? Yes. Alright. No worries, Andrew. I will see if I can find somebody to send this message to. And if they're interested, they will give you a call. Thank you. See you now. Thanks. 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to Easy CapEx. This is Sharon. Okay. Is it what what's it regarding? K.\n\nAlright. So is it something that we're already dealing with with you, or are you looking are you is are you looking for is it a a sales call? Or okay. It's not available just now. Can I take your company name, Andrew, and see if I can get somebody to give you a call?\n\nVigilance AI? And you and you with Andrew. Yes? Oh, Vigilance dot a I. Right.\n\nOkay. Sorry. Vigilance dot a I, and it's Andrew. What is this the best number for them to contact you on? The number on the screen here.\n\nSo 0391 912 1 912 13712. Is that correct? Yes. Alright. No worries, Andrew.\n\nI will see if I can find somebody to send this message to. And if they're interested, they will give you a call. Thank you. See you now. Thanks.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Welcome to Easy CapEx.","start":3.84,"end":5.22,"sentiment":"neutral","sentiment_score":0.27477529644966125},{"text":"This is Sharon.","start":5.2799997,"end":6.1,"sentiment":"neutral","sentiment_score":0.2518748839696248},{"text":"Okay.","start":16.175,"end":16.675,"sentiment":"neutral","sentiment_score":0.023472441360354424},{"text":"Is it what what's it regarding?","start":20.175,"end":21.795,"sentiment":"neutral","sentiment_score":0.00232894716100418},{"text":"K.","start":29.87,"end":30.19,"sentiment":"neutral","sentiment_score":0.0008641527965664864}],"sentiment":"neutral","sentiment_score":0.12620240765536436,"num_words":15,"start":3.84,"end":30.19},{"sentences":[{"text":"Alright.","start":30.19,"end":30.69,"sentiment":"neutral","sentiment_score":0.017510361969470978},{"text":"So is it something that we're already dealing with with you, or are you looking are you is are you looking for is it a a sales call?","start":31.87,"end":40.455,"sentiment":"neutral","sentiment_score":-0.0040429616430109104},{"text":"Or okay.","start":40.455,"end":49.995003,"sentiment":"neutral","sentiment_score":-0.0015817461535334587},{"text":"It's not available just now.","start":53.655,"end":55.670002,"sentiment":"neutral","sentiment_score":-0.1197519838809967},{"text":"Can I take your company name, Andrew, and see if I can get somebody to give you a call?","start":56.61,"end":65.35,"sentiment":"neutral","sentiment_score":-0.03376403833298307}],"sentiment":"neutral","sentiment_score":-0.02434786734679206,"num_words":55,"start":30.19,"end":65.35},{"sentences":[{"text":"Vigilance AI?","start":75.185,"end":76.725,"sentiment":"neutral","sentiment_score":0.022903642617166042},{"text":"And you and you with Andrew.","start":77.105,"end":78.545,"sentiment":"neutral","sentiment_score":0.011100939863050977},{"text":"Yes?","start":78.545,"end":79.045,"sentiment":"neutral","sentiment_score":0.01300714910030365},{"text":"Oh, Vigilance dot a I.","start":85.35,"end":87.11,"sentiment":"neutral","sentiment_score":-0.0011593992356210947},{"text":"Right.","start":87.11,"end":87.43,"sentiment":"neutral","sentiment_score":0.004533299244940281}],"sentiment":"neutral","sentiment_score":0.008277091771985094,"num_words":15,"start":75.185,"end":87.43},{"sentences":[{"text":"Okay.","start":87.43,"end":87.75,"sentiment":"neutral","sentiment_score":-0.0009685168042778968},{"text":"Sorry.","start":87.75,"end":88.25,"sentiment":"neutral","sentiment_score":-0.010741771198809149},{"text":"Vigilance dot a I, and it's Andrew.","start":88.71,"end":91.45,"sentiment":"neutral","sentiment_score":0.00362939642530234},{"text":"What is this the best number for them to contact you on?","start":93.854996,"end":97.134995,"sentiment":"neutral","sentiment_score":0.004307388793677092},{"text":"The number on the screen here.","start":97.134995,"end":98.494995,"sentiment":"neutral","sentiment_score":0.005573795565093557}],"sentiment":"neutral","sentiment_score":0.0036602565143968807,"num_words":27,"start":87.43,"end":98.494995},{"sentences":[{"text":"So 0391 912 1 912 13712.","start":98.494995,"end":108.770004,"sentiment":"neutral","sentiment_score":0.004285900387912989},{"text":"Is that correct?","start":111.07001,"end":111.97,"sentiment":"neutral","sentiment_score":0.014454039434591929},{"text":"Yes.","start":113.23,"end":113.73,"sentiment":"neutral","sentiment_score":0.07361625134944916},{"text":"Alright.","start":113.950005,"end":114.450005,"sentiment":"neutral","sentiment_score":0.13314364850521088},{"text":"No worries, Andrew.","start":114.670006,"end":115.55,"sentiment":"neutral","sentiment_score":0.21474740405877432}],"sentiment":"neutral","sentiment_score":0.06571997376158834,"num_words":14,"start":98.494995,"end":115.55},{"sentences":[{"text":"I will see if I can find somebody to send this message to.","start":115.55,"end":119.455,"sentiment":"neutral","sentiment_score":0.1753681875192202},{"text":"And if they're interested, they will give you a call.","start":119.455,"end":121.795006,"sentiment":"neutral","sentiment_score":0.2111087068915367},{"text":"Thank you.","start":126.33501,"end":126.895004,"sentiment":"positive","sentiment_score":0.5302354246377945},{"text":"See you now.","start":126.895004,"end":127.535,"sentiment":"neutral","sentiment_score":0.32832667231559753},{"text":"Thanks.","start":127.535,"end":127.855,"sentiment":"positive","sentiment_score":0.35486239194869995}],"sentiment":"neutral","sentiment_score":0.2341788539598728,"num_words":29,"start":115.55,"end":127.855},{"sentences":[{"text":"Bye bye.","start":127.855,"end":128.595,"sentiment":"neutral","sentiment_score":0.19286315888166428}],"sentiment":"neutral","sentiment_score":0.19286315888166428,"num_words":2,"start":127.855,"end":128.595}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Easy CapEx. This is Sharon.\n\nChannel 0: Oh, hi, Sharon. It's, Andrew, and I was actually trying to get a hold of James Grace.\n\nChannel 1: Okay. Is it what what's it regarding?\n\nChannel 0: Oh, it's regards to cybersecurity?\n\nChannel 1: K. Alright. So is it something that we're already dealing with with you, or are you looking are you is are you looking for is it a a sales call? Or\n\nChannel 0: Oh, yeah. It's a sales call. We're we actually want to introduce this new cybersecurity platform that we have.\n\nChannel 1: okay. It's not available just now. Can I take your company name, Andrew, and see if I can get somebody to give you a call?\n\nChannel 0: Oh, yes. Certainly. You can write down vigilance a I.\n\nChannel 1: Vigilance AI? And you and you with Andrew. Yes?\n\nChannel 0: Oh, yes. I'm I'm sorry. That was vigilance.ai.\n\nChannel 1: Oh, Vigilance dot a I. Right. Okay. Sorry. Vigilance\n\nChannel 0: Yeah.\n\nChannel 1: dot a I, and it's Andrew. What is this the best number for them to contact you on? The number on the screen here. So 0391\n\nChannel 0: Oh, yeah.\n\nChannel 1: 912\n\nChannel 0: Yes.\n\nChannel 1: 1\n\nChannel 0: That's right.\n\nChannel 1: 912\n\nChannel 0: Mhmm.\n\nChannel 1: 13712. Is that correct?\n\nChannel 0: Yeah. That sounds right. Mhmm.\n\nChannel 1: Yes. Alright. No worries, Andrew. I will see if I can find somebody to send this message to. And if they're interested, they will give you a call.\n\nChannel 0: I really appreciate it. You have a great day. Take care.\n\nChannel 1: Thank you. See you now. Thanks. Bye bye.","paragraphs":[{"sentences":[{"text":"Welcome to Easy CapEx.","start":3.84,"end":5.22,"sentiment":"neutral","sentiment_score":0.27477529644966125},{"text":"This is Sharon.","start":5.2799997,"end":6.1,"sentiment":"neutral","sentiment_score":0.2518748839696248}],"sentiment":"neutral","sentiment_score":0.26496083395821707,"channel":1,"num_words":7,"start":3.84,"end":6.1},{"sentences":[{"text":"Oh, hi, Sharon.","start":8.0,"end":9.12,"sentiment":"neutral","sentiment_score":0.09061626096566518},{"text":"It's, Andrew, and I was actually trying to get a hold of James Grace.","start":9.28,"end":14.34,"sentiment":"neutral","sentiment_score":0.05559759294348104}],"sentiment":"neutral","sentiment_score":0.06177735788857236,"channel":0,"num_words":17,"start":8.0,"end":14.34},{"sentences":[{"text":"Okay.","start":16.175,"end":16.675,"sentiment":"neutral","sentiment_score":0.023472441360354424},{"text":"Is it what what's it 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not available just now.","start":53.655,"end":55.670002,"sentiment":"neutral","sentiment_score":-0.1197519838809967},{"text":"Can I take your company name, Andrew, and see if I can get somebody to give you a call?","start":56.61,"end":65.35,"sentiment":"neutral","sentiment_score":-0.03376403833298307}],"sentiment":"neutral","sentiment_score":-0.04965938076376915,"channel":1,"num_words":25,"start":49.495003,"end":65.35},{"sentences":[{"text":"Oh, yes.","start":67.41,"end":67.89,"sentiment":"neutral","sentiment_score":0.017294906079769135},{"text":"Certainly.","start":67.89,"end":68.39,"sentiment":"neutral","sentiment_score":0.03969906643033027},{"text":"You can write down vigilance a I.","start":68.93,"end":73.815,"sentiment":"neutral","sentiment_score":0.04183309631688254}],"sentiment":"neutral","sentiment_score":0.03671205528080464,"channel":0,"num_words":10,"start":67.41,"end":73.815},{"sentences":[{"text":"Vigilance AI?","start":75.185,"end":76.725,"sentiment":"neutral","sentiment_score":0.022903642617166042},{"text":"And you and you with Andrew.","start":77.105,"end":78.545,"sentiment":"neutral","sentiment_score":0.011100939863050977},{"text":"Yes?","start":78.545,"end":79.045,"sentiment":"neutral","sentiment_score":0.01300714910030365}],"sentiment":"neutral","sentiment_score":0.013935563723660178,"channel":1,"num_words":9,"start":75.185,"end":79.045},{"sentences":[{"text":"Oh, yes.","start":80.675,"end":81.33501,"sentiment":"neutral","sentiment_score":0.00020129350014030933},{"text":"I'm I'm sorry.","start":81.395004,"end":82.19501,"sentiment":"neutral","sentiment_score":-0.0559753862520059},{"text":"That was vigilance.ai.","start":82.19501,"end":85.015,"sentiment":"neutral","sentiment_score":-0.0569890613357226}],"sentiment":"neutral","sentiment_score":-0.04231134447036311,"channel":0,"num_words":8,"start":80.675,"end":85.015},{"sentences":[{"text":"Oh, Vigilance dot a I.","start":85.35,"end":87.11,"sentiment":"neutral","sentiment_score":-0.0011593992356210947},{"text":"Right.","start":87.11,"end":87.43,"sentiment":"neutral","sentiment_score":0.004533299244940281},{"text":"Okay.","start":87.43,"end":87.75,"sentiment":"neutral","sentiment_score":-0.0009685168042778968},{"text":"Sorry.","start":87.75,"end":88.25,"sentiment":"neutral","sentiment_score":-0.010741771198809149},{"text":"Vigilance","start":88.71,"end":89.21,"sentiment":"neutral","sentiment_score":-0.00011612785601755604}],"sentiment":"neutral","sentiment_score":-0.001454456976918866,"channel":1,"num_words":9,"start":85.35,"end":89.21},{"sentences":[{"text":"Yeah.","start":89.25,"end":89.75,"sentiment":"neutral","sentiment_score":-0.00015425588935613632}],"sentiment":"neutral","sentiment_score":-0.00015425588935613632,"channel":0,"num_words":1,"start":89.25,"end":89.75},{"sentences":[{"text":"dot a I, and it's Andrew.","start":89.51,"end":91.45,"sentiment":"neutral","sentiment_score":0.00425365047218899},{"text":"What is this the best number for them to contact you on?","start":93.854996,"end":97.134995,"sentiment":"neutral","sentiment_score":0.004307388793677092},{"text":"The number on the screen here.","start":97.134995,"end":98.494995,"sentiment":"neutral","sentiment_score":0.005573795565093557},{"text":"So 0391","start":98.494995,"end":101.634995,"sentiment":"neutral","sentiment_score":0.004346718778833747}],"sentiment":"neutral","sentiment_score":0.004590260742518764,"channel":1,"num_words":26,"start":89.51,"end":101.634995},{"sentences":[{"text":"Oh, yeah.","start":101.705,"end":102.445,"sentiment":"neutral","sentiment_score":0.007262730970978737}],"sentiment":"neutral","sentiment_score":0.007262730970978737,"channel":0,"num_words":2,"start":101.705,"end":102.445},{"sentences":[{"text":"912","start":103.134995,"end":104.09499,"sentiment":"neutral","sentiment_score":0.004091912880539894}],"sentiment":"neutral","sentiment_score":0.004091912880539894,"channel":1,"num_words":1,"start":103.134995,"end":104.09499},{"sentences":[{"text":"Yes.","start":103.785,"end":104.105,"sentiment":"neutral","sentiment_score":0.008442055433988571}],"sentiment":"neutral","sentiment_score":0.008442055433988571,"channel":0,"num_words":1,"start":103.785,"end":104.105},{"sentences":[{"text":"1","start":104.09499,"end":104.59499,"sentiment":"neutral","sentiment_score":0.005774272605776787}],"sentiment":"neutral","sentiment_score":0.005774272605776787,"channel":1,"num_words":1,"start":104.09499,"end":104.59499},{"sentences":[{"text":"That's right.","start":104.105,"end":104.845,"sentiment":"neutral","sentiment_score":0.021641945466399193}],"sentiment":"neutral","sentiment_score":0.021641945466399193,"channel":0,"num_words":2,"start":104.105,"end":104.845},{"sentences":[{"text":"912","start":105.47,"end":106.590004,"sentiment":"neutral","sentiment_score":0.0031104725785553455}],"sentiment":"neutral","sentiment_score":0.0031104725785553455,"channel":1,"num_words":1,"start":105.47,"end":106.590004},{"sentences":[{"text":"Mhmm.","start":106.425,"end":106.925,"sentiment":"neutral","sentiment_score":0.005049325525760651}],"sentiment":"neutral","sentiment_score":0.005049325525760651,"channel":0,"num_words":1,"start":106.425,"end":106.925},{"sentences":[{"text":"13712.","start":106.590004,"end":108.770004,"sentiment":"neutral","sentiment_score":0.004045306704938412},{"text":"Is that correct?","start":111.07001,"end":111.97,"sentiment":"neutral","sentiment_score":0.014454039434591929}],"sentiment":"neutral","sentiment_score":0.01185185625217855,"channel":1,"num_words":4,"start":106.590004,"end":111.97},{"sentences":[{"text":"Yeah.","start":111.705,"end":111.945,"sentiment":"neutral","sentiment_score":0.04656179994344711},{"text":"That sounds right.","start":111.945,"end":113.08501,"sentiment":"neutral","sentiment_score":0.07632331798473994},{"text":"Mhmm.","start":113.145004,"end":113.645004,"sentiment":"neutral","sentiment_score":0.04830373451113701}],"sentiment":"neutral","sentiment_score":0.06476709768176078,"channel":0,"num_words":5,"start":111.705,"end":113.645004},{"sentences":[{"text":"Yes.","start":113.23,"end":113.73,"sentiment":"neutral","sentiment_score":0.07361625134944916},{"text":"Alright.","start":113.950005,"end":114.450005,"sentiment":"neutral","sentiment_score":0.13314364850521088},{"text":"No worries, Andrew.","start":114.670006,"end":115.55,"sentiment":"neutral","sentiment_score":0.21474740405877432},{"text":"I will see if I can find somebody to send this message to.","start":115.55,"end":119.455,"sentiment":"neutral","sentiment_score":0.1753681875192202},{"text":"And if they're interested, they will give you a call.","start":119.455,"end":121.795006,"sentiment":"neutral","sentiment_score":0.2111087068915367}],"sentiment":"neutral","sentiment_score":0.18720984352486475,"channel":1,"num_words":28,"start":113.23,"end":121.795006},{"sentences":[{"text":"I really appreciate it.","start":123.17,"end":124.37,"sentiment":"positive","sentiment_score":0.6119939684867859},{"text":"You have a great day.","start":124.37,"end":125.17,"sentiment":"positive","sentiment_score":0.662815523147583},{"text":"Take care.","start":125.17,"end":125.91,"sentiment":"positive","sentiment_score":0.5007096230983734}],"sentiment":"positive","sentiment_score":0.6148611578074369,"channel":0,"num_words":11,"start":123.17,"end":125.91},{"sentences":[{"text":"Thank you.","start":126.33501,"end":126.895004,"sentiment":"positive","sentiment_score":0.5302354246377945},{"text":"See you now.","start":126.895004,"end":127.535,"sentiment":"neutral","sentiment_score":0.32832667231559753},{"text":"Thanks.","start":127.535,"end":127.855,"sentiment":"positive","sentiment_score":0.35486239194869995},{"text":"Bye bye.","start":127.855,"end":128.595,"sentiment":"neutral","sentiment_score":0.19286315888166428}],"sentiment":"positive","sentiment_score":0.34825494699180126,"channel":1,"num_words":8,"start":126.33501,"end":128.595}]},"summary":{"result":"success","short":"The customer, Andrew, is calling to introduce a new cybersecurity platform to the agent, Sharon. Andrew is unsure if the platform is already being worked on or if he needs to schedule a sales call, but Sharon offers to take Andrew's company name and find someone to pass along the message. Andrew gives Sharon the best phone number to reach him on and Sharon promises to pass along the message and have someone give him a call if interested."},"intents":{"segments":[{"text":"We're we actually want to introduce this new cybersecurity platform that we have. okay.","start_word":73,"end_word":86,"intents":[{"intent":"Introduce cybersecurity platform","confidence_score":0.28360546}]},{"text":"Can I take your company name, Andrew, and see if I can get somebody to give you a call? Oh, yes.","start_word":92,"end_word":112,"intents":[{"intent":"Provide help with call","confidence_score":1.141287e-8}]},{"text":"Can I take your company name, Andrew, and see if I can get somebody to give you a call? Oh, yes. Certainly.","start_word":92,"end_word":113,"intents":[{"intent":"Take company name","confidence_score":0.13083841}]}]},"sentiments":{"segments":[{"text":"Welcome to Easy CapEx. This is Sharon. Oh, hi, Sharon. It's, Andrew, and I was actually trying to get a hold of James Grace. Okay. Is it what what's it regarding? Oh, it's regards to cybersecurity? K. Alright. So is it something that we're already dealing with with you, or are you looking are you is are you looking for is it a a sales call? Or Oh, yeah. It's a sales call. We're we actually want to introduce this new cybersecurity platform that we have. okay. It's not available just now. Can I take your company name, Andrew, and see if I can get somebody to give you a call? Oh, yes. Certainly. You can write down vigilance a I. Vigilance AI? And you and you with Andrew. Yes? Oh, yes. I'm I'm sorry. That was vigilance.ai. Oh, Vigilance dot a I. Right. Okay. Sorry. Vigilance Yeah. dot a I, and it's Andrew. What is this the best number for them to contact you on? The number on the screen here. So 0391 Oh, yeah. 912 Yes. 1 That's right. 912 Mhmm. 13712. Is that correct? Yeah. That sounds right. Mhmm. Yes. Alright. No worries, Andrew. I will see if I can find somebody to send this message to. And if they're interested, they will give you a call.","start_word":0,"end_word":219,"sentiment":"neutral","sentiment_score":0.03605599328875542},{"text":"I really appreciate it. You have a great day. Take care. Thank you.","start_word":220,"end_word":232,"sentiment":"positive","sentiment_score":0.5968602895736694},{"text":"See you now.","start_word":233,"end_word":235,"sentiment":"neutral","sentiment_score":0.3308260142803192},{"text":"Thanks.","start_word":236,"end_word":236,"sentiment":"positive","sentiment_score":0.35486239194869995},{"text":"Bye bye.","start_word":237,"end_word":238,"sentiment":"neutral","sentiment_score":0.21910007297992704}],"average":{"sentiment":"neutral","sentiment_score":0.06989872109606901}}}}