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Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Hi. This is Airtel accounts. This is just, like, a quick call to get a confirmation if you've got the email in reference to the new development charges associated with your service address. And if you need any assistance with the payment process, please let us know. We're happy to assist.\n\nThank you, and have a good one.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.32,"end":4.9,"sentiment":"neutral","sentiment_score":0.013474719133228064}],"sentiment":"neutral","sentiment_score":0.013474719133228064,"channel":1,"num_words":16,"start":0.32,"end":4.9},{"sentences":[{"text":"This is Airtel accounts.","start":6.56,"end":8.5,"sentiment":"neutral","sentiment_score":0.07576551102101803}],"sentiment":"neutral","sentiment_score":0.07576551102101803,"channel":0,"num_words":4,"start":6.56,"end":8.5},{"sentences":[{"text":"Thanks.","start":13.5199995,"end":14.0199995,"sentiment":"positive","sentiment_score":0.35570859909057617},{"text":"Please stay on the line.","start":14.615,"end":16.005001,"sentiment":"neutral","sentiment_score":0.027028751373291016},{"text":"I'm sorry.","start":37.48,"end":38.2,"sentiment":"neutral","sentiment_score":-0.22076504677534103},{"text":"This person is not available.","start":38.2,"end":39.66,"sentiment":"neutral","sentiment_score":-0.2990200638771057},{"text":"If you would like to leave an additional message, please reply after the tone.","start":40.12,"end":44.265,"sentiment":"neutral","sentiment_score":-0.13722403453929083}],"sentiment":"neutral","sentiment_score":-0.12470053853812041,"channel":1,"num_words":27,"start":13.5199995,"end":44.265},{"sentences":[{"text":"Hi.","start":46.515,"end":46.915,"sentiment":"neutral","sentiment_score":0.09045495092868804},{"text":"This is Airtel accounts.","start":46.915,"end":48.855,"sentiment":"neutral","sentiment_score":0.1152805183082819},{"text":"This is just, like, a quick call to get a confirmation if you've got the email in reference to the new development charges associated with your service address.","start":48.995,"end":62.690002,"sentiment":"neutral","sentiment_score":0.14376627201480524},{"text":"And if you need any assistance with the payment process, please let us know.","start":62.83,"end":67.530876,"sentiment":"neutral","sentiment_score":0.1526967632983412},{"text":"We're happy to assist.","start":67.530876,"end":68.73087,"sentiment":"positive","sentiment_score":0.6631069481372833}],"sentiment":"neutral","sentiment_score":0.1836708846922014,"channel":0,"num_words":51,"start":46.515,"end":68.73087},{"sentences":[{"text":"Thank you, and have a good one.","start":68.73087,"end":70.350876,"sentiment":"positive","sentiment_score":0.7348619827202388}],"sentiment":"positive","sentiment_score":0.7348619827202388,"channel":0,"num_words":7,"start":68.73087,"end":70.350876}]},"summary":{"result":"success","short":"The customer called Airtel accounts and was asked to stay on the line. The representative informed the customer that the person they were trying to reach is not available and offered to take an additional message. The representative then called Airtel again to confirm payment for new development charges and offered assistance if needed."},"intents":{"segments":[{"text":"This is just, like, a quick call to get a confirmation if you've got the email in reference to the new development charges associated with your service address. And if you need any assistance with the payment process, please let us know. We're happy to assist. Thank you, and have a good one.","start_word":52,"end_word":104,"intents":[{"intent":"Request confirmation","confidence_score":0.034983464}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. This is Airtel accounts.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.029673054814338684},{"text":"Thanks.","start_word":20,"end_word":20,"sentiment":"positive","sentiment_score":0.35570859909057617},{"text":"Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. Hi. This is Airtel accounts. This is just, like, a quick call to get a confirmation if you've got the email in reference to the new development charges associated with your service address. And if you need any assistance with the payment process, please let us know.","start_word":21,"end_word":93,"sentiment":"neutral","sentiment_score":0.04502376541495323},{"text":"We're happy to assist. Thank you, and have a good one.","start_word":94,"end_word":104,"sentiment":"positive","sentiment_score":0.7183233499526978}],"average":{"sentiment":"neutral","sentiment_score":0.12825942720685687}}}}