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The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.08,"end":2.26,"sentiment":"negative","sentiment_score":-0.4701782539486885},{"text":"The person you're trying to reach is not available.","start":2.32,"end":4.8199997,"sentiment":"negative","sentiment_score":-0.48490164015028214},{"text":"At the tone, please record your message.","start":5.12,"end":7.3799996,"sentiment":"neutral","sentiment_score":-0.21201520093849727},{"text":"When you have finished recording, you may hang up.","start":7.52,"end":10.42,"sentiment":"neutral","sentiment_score":-0.1793164312839508}],"sentiment":"negative","sentiment_score":-0.3401059115474874,"num_words":33,"start":0.08,"end":10.42}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hello, Rosemary. My name is Mary, and I'm calling from Airtel, the one who spoke with you earlier. I'm calling about getting starting, activating your service, and I am just calling for me to assist you on our website. If you need further assistance, there is also a text message that was sent to you. I'd love to assist you while you are doing the process.\n\nSo if you receive this message, please don't hesitate to call us and look for my name. Thank you so much, and have a great day. Goodbye for now.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.08,"end":2.26,"sentiment":"negative","sentiment_score":-0.4701782539486885},{"text":"The person you're trying to reach is not available.","start":2.32,"end":4.8199997,"sentiment":"negative","sentiment_score":-0.48490164015028214},{"text":"At the tone, please record your message.","start":5.12,"end":7.3799996,"sentiment":"neutral","sentiment_score":-0.21201520093849727},{"text":"When you have finished recording, you may hang up.","start":7.52,"end":10.42,"sentiment":"neutral","sentiment_score":-0.1793164312839508}],"sentiment":"negative","sentiment_score":-0.3401059115474874,"channel":1,"num_words":33,"start":0.08,"end":10.42},{"sentences":[{"text":"Hello, Rosemary.","start":11.679999,"end":12.58,"sentiment":"neutral","sentiment_score":0.13862299919128418},{"text":"My name is Mary, and I'm calling from Airtel, the one who spoke with you earlier.","start":12.96,"end":16.955,"sentiment":"neutral","sentiment_score":0.19366392027586699},{"text":"I'm calling about getting starting, activating your service, and I am just calling for me to assist you on our website.","start":17.575,"end":26.875,"sentiment":"neutral","sentiment_score":0.27043118363335017},{"text":"If you need further assistance, there is also a text message that was sent to you.","start":27.654999,"end":32.78,"sentiment":"neutral","sentiment_score":0.057672593742609024},{"text":"I'd love to assist you while you are doing the process.","start":33.24,"end":36.04,"sentiment":"positive","sentiment_score":0.5847169160842896}],"sentiment":"neutral","sentiment_score":0.24862986599857156,"channel":0,"num_words":66,"start":11.679999,"end":36.04},{"sentences":[{"text":"So if you receive this message, please don't hesitate to call us and look for my name.","start":36.04,"end":40.92,"sentiment":"neutral","sentiment_score":0.13363463694558425},{"text":"Thank you so much, and have a great day.","start":40.92,"end":42.68,"sentiment":"positive","sentiment_score":0.6827031175295512},{"text":"Goodbye for now.","start":42.68,"end":43.739998,"sentiment":"neutral","sentiment_score":0.04109195495645205}],"sentiment":"neutral","sentiment_score":0.29446181899000856,"channel":0,"num_words":29,"start":36.04,"end":43.739998}]},"summary":{"result":"success","short":"The customer's call was forwarded to voicemail and they were prompted to leave a message. The representative from Airtel called the customer, Rosemary, to activate her service and offered further assistance through a text message. The representative urges Rosemary to call and look for their name if she receives the message."},"intents":{"segments":[{"text":"I'm calling about getting starting, activating your service, and I am just calling for me to assist you on our website.","start_word":51,"end_word":71,"intents":[{"intent":"Assist with activating service","confidence_score":0.041767385}]},{"text":"If you need further assistance, there is also a text message that was sent to you. I'd love to assist you while you are doing the process. So if you receive this message, please don't hesitate to call us and look for my name.","start_word":72,"end_word":115,"intents":[{"intent":"Receive text message","confidence_score":0.10104912}]}]},"sentiments":{"segments":[{"text":"Your call has been forwarded to voice mail. The person you're trying to reach is not available.","start_word":0,"end_word":16,"sentiment":"negative","sentiment_score":-0.474735975265503},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hello, Rosemary. My name is Mary, and I'm calling from Airtel, the one who spoke with you earlier. I'm calling about getting starting, activating your service, and I am just calling for me to assist you on our website. If you need further assistance, there is also a text message that was sent to you.","start_word":17,"end_word":87,"sentiment":"neutral","sentiment_score":0.10455315560102464},{"text":"I'd love to assist you while you are doing the process.","start_word":88,"end_word":98,"sentiment":"positive","sentiment_score":0.5727905035018921},{"text":"So if you receive this message, please don't hesitate to call us and look for my name.","start_word":99,"end_word":115,"sentiment":"neutral","sentiment_score":0.13070178031921387},{"text":"Thank you so much, and have a great day.","start_word":116,"end_word":124,"sentiment":"positive","sentiment_score":0.6863179206848145},{"text":"Goodbye for now.","start_word":125,"end_word":127,"sentiment":"neutral","sentiment_score":0.04547462984919548}],"average":{"sentiment":"neutral","sentiment_score":0.11051161148968865}}}}