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Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":33.11,"end":33.61,"sentiment":"neutral","sentiment_score":0.004715117625892162},{"text":"Hi.","start":35.51,"end":36.01,"sentiment":"neutral","sentiment_score":0.04522450268268585},{"text":"Oh, Wayne.","start":43.875,"end":44.855,"sentiment":"neutral","sentiment_score":-0.031362309120595455},{"text":"No.","start":44.914997,"end":45.155,"sentiment":"neutral","sentiment_score":-0.20532535016536713},{"text":"Wayne is not here, actually.","start":45.155,"end":46.534996,"sentiment":"neutral","sentiment_score":-0.23539123237133025}],"sentiment":"neutral","sentiment_score":-0.13950665099546314,"num_words":10,"start":33.11,"end":46.534996},{"sentences":[{"text":"Can you plea yeah.","start":50.914997,"end":52.85,"sentiment":"neutral","sentiment_score":-0.04360938724130392},{"text":"Please email him.","start":52.85,"end":54.15,"sentiment":"neutral","sentiment_score":-0.06653641412655513},{"text":"Please email him then yep.","start":54.370003,"end":56.79,"sentiment":"neutral","sentiment_score":-0.06187222227454185},{"text":"This is because this is a service desk for the TCWA.","start":57.170002,"end":60.23,"sentiment":"neutral","sentiment_score":-0.05878270891579715},{"text":"Yeah.","start":60.53,"end":61.03,"sentiment":"neutral","sentiment_score":-0.09300096333026886}],"sentiment":"neutral","sentiment_score":-0.05929244433840116,"num_words":24,"start":50.914997,"end":61.03},{"sentences":[{"text":"So we can't talk really about those things.","start":61.33,"end":64.37,"sentiment":"neutral","sentiment_score":-0.20498978905379772},{"text":"We better email him.","start":64.37,"end":65.475,"sentiment":"neutral","sentiment_score":-0.14042446576058865},{"text":"Yep.","start":65.475,"end":65.975,"sentiment":"neutral","sentiment_score":-0.01334632933139801},{"text":"Yep.","start":68.515,"end":69.015,"sentiment":"neutral","sentiment_score":-0.014831180684268476},{"text":"Oh, sorry.","start":72.115,"end":72.674995,"sentiment":"neutral","sentiment_score":-0.15655425190925598}],"sentiment":"neutral","sentiment_score":-0.15893138683168218,"num_words":16,"start":61.33,"end":72.674995},{"sentences":[{"text":"I can't share that, actually.","start":72.674995,"end":74.134995,"sentiment":"neutral","sentiment_score":-0.2651351571083069},{"text":"Oh, yep.","start":76.85693,"end":77.59693,"sentiment":"neutral","sentiment_score":-0.00846294965595007},{"text":"Yep.","start":77.81693,"end":78.296936,"sentiment":"neutral","sentiment_score":0.021534224972128868},{"text":"Yep.","start":78.296936,"end":78.536934,"sentiment":"neutral","sentiment_score":0.03237450122833252},{"text":"Yep.","start":78.536934,"end":78.85693,"sentiment":"neutral","sentiment_score":0.060731031000614166}],"sentiment":"neutral","sentiment_score":-0.1227961927652359,"num_words":10,"start":72.674995,"end":78.85693},{"sentences":[{"text":"No worries, mate.","start":78.85693,"end":79.576935,"sentiment":"neutral","sentiment_score":0.21164822081724802},{"text":"Thank you.","start":79.576935,"end":80.31693,"sentiment":"positive","sentiment_score":0.5066627562046051},{"text":"Bye.","start":82.616936,"end":83.116936,"sentiment":"neutral","sentiment_score":0.1566566526889801}],"sentiment":"neutral","sentiment_score":0.30082113792498905,"num_words":6,"start":78.85693,"end":83.116936}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello? Oh, hi.\n\nChannel 1: Hi.\n\nChannel 0: This is, yes, this is Andrew from Vigilance AI. Am I talking to Wayne?\n\nChannel 1: Oh, Wayne. No. Wayne is not here, actually.\n\nChannel 0: Oh, because I'm trying to reach him.\n\nChannel 1: Can you\n\nChannel 0: We\n\nChannel 1: plea\n\nChannel 0: are a cybersecurity\n\nChannel 1: yeah.\n\nChannel 0: company.\n\nChannel 1: Please email him. Please email him then yep. This is because this is\n\nChannel 0: Oh.\n\nChannel 1: a service desk for the TCWA. Yeah. So we can't talk really about those things. We better email him. Yep.\n\nChannel 0: Got it. Do you happen to have this\n\nChannel 1: Yep.\n\nChannel 0: email information?\n\nChannel 1: Oh, sorry. I can't share that, actually.\n\nChannel 0: Okay. Understood.\n\nChannel 1: Oh, yep. Yep. Yep. Yep. No worries, mate.\n\nThank you.\n\nChannel 0: Have a great day.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":33.11,"end":33.61,"sentiment":"neutral","sentiment_score":0.004715117625892162}],"sentiment":"neutral","sentiment_score":0.004715117625892162,"channel":1,"num_words":1,"start":33.11,"end":33.61},{"sentences":[{"text":"Hello?","start":33.14,"end":33.64,"sentiment":"neutral","sentiment_score":0.008351844735443592},{"text":"Oh, hi.","start":34.66,"end":35.559998,"sentiment":"neutral","sentiment_score":0.033146314322948456}],"sentiment":"neutral","sentiment_score":0.024881491127113502,"channel":0,"num_words":3,"start":33.14,"end":35.559998},{"sentences":[{"text":"Hi.","start":35.51,"end":36.01,"sentiment":"neutral","sentiment_score":0.04522450268268585}],"sentiment":"neutral","sentiment_score":0.04522450268268585,"channel":1,"num_words":1,"start":35.51,"end":36.01},{"sentences":[{"text":"This is, yes, this is Andrew from Vigilance AI.","start":35.86,"end":40.195,"sentiment":"neutral","sentiment_score":0.05427491168181101},{"text":"Am I talking to Wayne?","start":40.254997,"end":41.795,"sentiment":"neutral","sentiment_score":0.013409048318862915}],"sentiment":"neutral","sentiment_score":0.03967996048075812,"channel":0,"num_words":14,"start":35.86,"end":41.795},{"sentences":[{"text":"Oh, Wayne.","start":43.875,"end":44.855,"sentiment":"neutral","sentiment_score":-0.031362309120595455},{"text":"No.","start":44.914997,"end":45.155,"sentiment":"neutral","sentiment_score":-0.20532535016536713},{"text":"Wayne is not here, actually.","start":45.155,"end":46.534996,"sentiment":"neutral","sentiment_score":-0.23539123237133025}],"sentiment":"neutral","sentiment_score":-0.18062576628290117,"channel":1,"num_words":8,"start":43.875,"end":46.534996},{"sentences":[{"text":"Oh, because I'm trying to reach 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The agent explains they are trying to reach Wayne and asks the customer to email him. The customer is unable to share his email information but the agent thanks him and ends the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Hello? Oh, hi. Hi. This is, yes, this is Andrew from Vigilance AI. Am I talking to Wayne? Oh, Wayne. No. Wayne is not here, actually. Oh, because I'm trying to reach him. Can you We plea are a cybersecurity yeah. company. Please email him. Please email him then yep. This is because this is Oh. a service desk for the TCWA. Yeah. So we can't talk really about those things. We better email him. Yep. Got it. Do you happen to have this Yep. email information? Oh, sorry. I can't share that, actually. Okay. Understood. Oh, yep. Yep. Yep. Yep. No worries, mate.","start_word":0,"end_word":104,"sentiment":"neutral","sentiment_score":-0.05868056043982506},{"text":"Thank you. Have a great day.","start_word":105,"end_word":110,"sentiment":"positive","sentiment_score":0.5472456812858582},{"text":"Bye.","start_word":111,"end_word":111,"sentiment":"neutral","sentiment_score":0.20972740650177}],"average":{"sentiment":"neutral","sentiment_score":-0.025212328701733268}}}}